00 - TB & TF Cover:Layout 1 27/5/11 13:45 Page 1 TAMAR BRIDGE AND TORPOINT FERRY Business Plan 2011 to 2015 April 2011 CONTACT Tamar Bridge and Torpoint Ferry Joint Committee Ferry Office Torpoint PL11 2AX Tel 01752 812233 Email
[email protected] www.tamarcrossings.org.uk Cover map ©Crown copyright 01 - Main Document:Layout 1 27/5/11 13:43 Page 1 CONTENTS 1 Foreword by the Chairmen of the Joint Committee 3 2 Executive Summary 4 3 The Tamar Crossings 5 4 Strategic Importance of the Crossings 6 5 Mission 8 6 Core Values 9 7 The Service 10 8 Risk Management 13 9 Long Term Plans 15 10 Plans for 2011-2015 16 11 Priorities 17 12 Financial Resources 19 13 Delivery Actions 24 14 Performance Management 27 15 Appendices 32 1 01 - Main Document:Layout 1 27/5/11 13:43 Page 2 2 01 - Main Document:Layout 1 27/5/11 13:44 Page 3 1 FOREWORD by the Joint Chairmen of the Committee We are pleased to present this first four-year Business Plan produced for the Tamar Bridge and Torpoint Ferry, covering the period 2011-2015. The development of this plan follows a resolution by the Tamar Bridge and Torpoint Ferry Joint Committee in December 2009 to adopt a business planning framework that would reflect the strategic nature of the two crossings and integrate operational and financial aspects of the undertaking into a single document. This document represents a significant step forward in the governance and management of these two crossings that are so strategically important to both Cornwall and Plymouth.