Health Resources & Information for Aboriginal People on Southern

Aboriginal Health Programs and Services

Administrative Support

Aboriginal Health has a full-time Aboriginal Liaison Nurses (ALN) Administrative Support staff member who The Aboriginal Liaison Nurse (ALN) assists the First Nations, Inuit and Métis provides support to Aboriginal people who community members and Island Health are in . (Royal Jubilee or Victoria staff in finding information and resources about health care. For more information General or ). Diabetes Nurse Educator The ALN can: about Aboriginal Health and our services The Diabetes Nurse Educator provides please call 250.370.8914 or visit our  contribute to the delivery of culturally safe outreach services to the South Island Aboriginal website: care for Aboriginal patients and their communities. The diabetes nurse can: http://www.viha.ca/aboriginal_health/ families.  teach you and your family about diabetes  clarify patient and family expectations and prevention; support people on how to stay Aboriginal Health Director act as a patient advocate. healthy with diabetes; and provide education Ian Knipe  work with Non-Insured Health Benefits around diabetes management (how to stay Aboriginal Health Managers (NIHB), First Nations Health Authority healthy with diabetes, blood sugar, Penny Cooper, South Island (FNHA) Nuu-Chah-Nulth Tribal Council monitoring medication and insulin Mary Knox, Central Island (NTC) and Inter-Tribal Health Authority management). Michelle Tochacek, North Island (ITHA) as needed. For information call: Medical Health Director for  connect people with community services; 250.370.8111 Ext. 13773 explain health care issues. Aboriginal and Rural Health Dr. Ron Hiebert  refer patients with Pastoral Care if requested. All Nations’ Healing Room (ANHR) Island Health Medical Health Officers  assist with discharge planning. Royal Jubilee/Patient Care Centre Dr. Richard Stanwick - Chief MHO To speak to an ALN call: Dr. Murray Fyfe - SI MHO 250.370.8847 or 250.519.1905 Dr. See Hoyano - SI MHO

RESOURCES INCLUDE:

Aboriginal Health Program 1 (South Island) Community Dietitian Community Outreach Services 2 The Community Dietitian provides services Métis Nation Services 3 to the nine First Nations communities and 4 the urban Aboriginal population in Southern The All Nations’ Healing room was designed, Primary Care & Chronic Disease Management Vancouver Island. The Dietitian can: based on input from Elders, to provide a  provide nutrition information with a strong culturally safe, quiet and peaceful space within Home & Community Care 5 focus on food security the Patient Care Center that is welcoming and Public Health 6  support communities as they improve open to Aboriginal people. This room offers Aboriginal Child-Youth & Family 7 access to health, traditional and modern space where Aboriginal people can perform traditional healing practices or ceremonies while Services foods in hospital such as smudging, cleansing and  link communities with Island Health Mental Health & Addictions 8 singing. services; and provide diabetes prevention Services The doors and walls of the room display Helpful Phone Numbers 9 and education workshops. carvings designed by local Coast Salish artists For more information call: Charles Elliot and Doug LaFortune, also a Food and Shelter for People 10-13 250.370.8258 painting recently donated in SEP, 2012 by Metis Experiencing Homelessness artist Frank Lewis.

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Community Outreach Services “Cool-Aid” and “Victoria Native Friendship Centre” Cool-Aid Community Health Centre Victoria Native Friendship Centre Aboriginal Health Outreach Workers “Access Health Centre” (VNFC) (VNFC)

Located at: 231 Regina Street Can help you access health services, Located at: 713 Johnson St, Victoria, BC Phone: 250.384.3211 Fax: 250.384.1586 assist the Aboriginal Liaison Nurse (ALN) to advocate on your behalf, The Access Health Centre endeavors to Family Doctor (Dr.)(Male) access Federal Non-insurance Health create an environment of trust and mutual You can see the doctor (male) at the VNFC Benefits (FNIHB) for services, respect between the staff and the clients it by appointment. To book an appointment equipment and medications, help you serves. This centre is the new home for please call VNFC at 250.384.3211. arrange transportation to appointments Cool-Aid’s Community Health Centre, for those with mobility issues and share Dental Clinic and Pharmacy. The clinic doctor can provide specific advice information and education on health on all health concerns including: Cool-Aid’s Community Health Centre issues and concerns. strives to remove barriers to health, dental  Prenatal, maternal health, HIV/AIDS, and pharmacy care services for the ‘at-risk’ Hepatitis C, Diabetes, diabetic medication, Addictions Counsellor and Elder population. This Centre also has counselors mental health and wellness, Addictions (VNFC) and home support services with the Island and Arthritis. Monday - Friday 8:30am - 4:00pm Health. Dr. Clinic Days and Service Area This person provides the following Cool-Aid also has a ‘Community Centre Victoria Native Friendship Center assistance: Outreach Program’ that takes the service Wednesday 9:20am - 4:30pm to where the people are located - whether on  One on one counseling for addictions the streets, in other social agencies, in the Pacheedaht First Nation/Port Renfrew issues. drop-in centre, at shelters or their homes. 1st/3rd Thursday 10:00am - 2:30pm  support and referral services  extensive knowledge of the twelve step Medical Clinic - 250.385.1466 Nurse Practitioner (NP) (Female) program by a ‘Namgis elder. Monday - Tuesday 9:00am - 6:00pm To book an appointment at VNFC please  knowledge of the impact of the effects Wednesday - Thursday call 250.384.3211. of Residential School. 9:00am - 8:00pm  provide a minimum of six visits prior The Nurse Practitioner can provide specific Friday to referral to a Residential Treatment advice on health concerns including: 9:00am - 3:00pm Centre Saturday  women’s general health issues, 10:00am - 2:00pm  youth general health issues, and Half-Time Addictions Counselor  mental health and wellness. Offers ongoing support in all stages of Dental Clinic - 250.383.5957 change, one on one counseling for Monday - Friday Nurse Practitioner Clinic Days at VNFC addiction issues and assists with setting 9:00am - 4:00pm up appropriate referrals. Emergency Walk-ins are 9:00am - 1:00pm Regular Clinic Mental Health Liaison (VNFC) Tuesday 10:00am - 4:30pm Monday - Friday from 8:30am - 4:30pm Pharmacy Services - 250.385.1466 Friday 9:00am - 12:00pm Monday - Thursday This person provides the following 9:00am - 12:00pm and 1:00am - 4:00pm Beecher Bay (Scia’new) assistance: Fridays 1st/3rd Thursday 10:00am - 1:00pm Community awareness on mental health, 9:00am - 12:00pm and 1:00pm - 3:00pm materials for education on mental health, Pacheedaht First Nation With continued client orientated care and by Port Renfrew referrals to appropriate care providers, creating unique partnerships, Cool-Aid has 2nd/4th Thursday 11:00am - 3:00pm support for you and your family, been successful with providing both advocacy in dealing with representatives Physician and Nurse Practitioner services at The Doctor and Nurse Practitioner services in the mental health system. the Victoria Native Friendship Centre are FREE and CONFIDENTIAL. Please call the Victoria Native Friendship (VNFC). Centre at 250.384.3211 to access

services. For more information about VNFC visit their website at: www.vnfc.ca

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Métis Nation Services

Métis Nation of Monthly Métis Potlucks (at VNFC) (MNGV) These monthly potlucks are usually held on Métis Nation of the third Wednesday of the month at the Métis Nation (MNBC) (The services provided by the Victoria Native Friendship Centre Gym Health Information of Greater Victoria are all VOLUNTARY from 5:30pm to 8:00pm . Use the side

SERVICES.) entrance near the sports field and if using In May, 2006 the Métis Nation of the parking lot - please park on the side The Métis Nation of Greater Victoria British Columbia signed a historic Métis next to the sports field ONLY. There is (MNGV) office is located inside the Nation Relationship Accord with the also street parking. This event is open to Victoria Native Friendship Centre. The Province of British Columbia. The family, friends and allies. MNGV is recognized by the Métis Nation of Accord committed both the Métis BC as the local for the Capital Regional Métis Nation of British Columbia Nation BC and the Province of BC to District. This local covers the , (MNBC) close the gap between Métis Citizens in West Shore Communities and Port Renfrew to Regional Ministry Contact this province an other the Saanich Peninsula. British Columbians in six key areas: Lissa Smith is the Regional Director for The purpose of the MNGV is to do all things Vancouver Island and is responsible for  Health (Community, Family, and necessary to represent the interests of the Veterans and Health for the BC Métis Individual) Métis people in the territory of the Nation. Metis Nation of Greater Victoria, including  Housing but not limited to: Phone: 778.430.7712 Email: [email protected]  Education (Life-long Learning)  Re-establishing and strengthening family  Economic Opportunities and community ties. Residents of Vancouver Island, the Lower Mainland and Kootenays - please forward  Collaborative Renewal of the  Working toward the elimination of your application to: Tripartite Processes barriers to freedom of travel and commerce. West Coast Registry Clerk  Métis Identification and Data Angel Ahmadzai-Fisher Collection  Providing a forum for an expression of 30691 Simpson Rd Metis consciousness in the territory. Abbottsford, BC V2T-6C7 In response to the Accord the Métis Phone: 604.557-5851 Nation of BC established a planning  Promoting public and governmental Fax: 604.557.2024 process to address how the Métis Nation awareness of the goals and aspirations of Email: [email protected] itself was going to make the Accord the Metis people. meaningful for Métis Citizens. As part Island Metis Community Services of the process it was determined that the 345 Wale Rd collection of data from Métis Citizens to Métis Nation of Greater Victoria (MNGV) Victoria, BC Phone: (250) 391-9924 provide baseline information for our 231 Regina Street objectives was necessary. Victoria, BC V8Z-1J6 Métis Community Services’ goal is to help MNBC website Phone: 250.380.6070 Fax: 250.380.6075 families establish relationships of peer support and mutual aid as well as providing the http://www.mnbc.ca/ Email: [email protected] time-limited services as part of our mandate. The dual and sometimes conflicting goals of Office Hours: family preservation and child safety/wellness Monday 11am - 2pm are advanced through our cultural programming and the involvement of extended family Wednesday 11am - 2pm networks. Family Group Conferencing and Please call the office first to ensure it is open. other family-finding ventures are used to broad- en the caring circle around the child and to cre- ate more safety.

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Primary Care and Chronic Disease Management

Royal Jubilee Hospital (RJH) Pain Clinic Canadian Arthritis Society Diabetes Education Centre (DEC) Royal Jubilee Hospital The Arthritis Society provides support Memorial Pavilion - 2nd Floor for the different types of Arthritis. They The Diabetes Education Centre provides Phone: 250.519.1836 can be contacted at: education and support to adults (age 18+) who have Diabetes or Pre-diabetes. The Pain Program recognizes that pain BC and Yukon Division: 250.519.4000 Education is offered in the form of groups affects people in many different ways, and The Arthritis Society—Website and individual appointments for: we attempt to approach their treatment from many perspectives. Pain not only causes  people with newly diagnosed Diabetes or physical discomfort, but it can also interfere Saanich First Nation Pre-diabetes. with a person’s ability to carry out normal Adult Care Society ( SFNACS)  those who need ongoing support and activities such as: Phone: 250-544-1627 follow-up.  Housework, recreation, physical SFNACS - is a non-profit organization Initial entry to the program is by referral from exercise, and maintaining employment. that has been serving First Nations a physician or health care professional. The  Depression, anxiety, anger, helplessness, people since 1995. SFNACS provides family physician remains responsible for isolation and/or hopelessness. home nursing and home support to the medical care of the patient. First Nations communities on the  Adult Diabetes Education Centre (RJH) This clinic is accessible through referral. Saanich Peninsula. 250.370.8322 Royal Jubilee Hospital Pain Clinic Home Care Nursing: (New Patients - South Island) Aboriginal Health Diabetes  Health assessments, palliative Phone: 250.370-8111 Ext. 13815 hospice care, support for patient and Nurse Educator — Judith Atkin Drop In Orientation family; health education, 250.370.8111 Ext. 13773 Tuesday 4:00 - 5:00pm (See Pg. 1 for more information about  Personal care Diabetes Nurse Educator) Pain Clinic Phone: 250.739.5978  Home supports Victoria General Hospital (VGH)  Acupuncture Pediatric Diabetes Services Royal Jubilee Hospital and Kidney Care Clinic (KCC) Referrals can be made by: self, family Gestational Diabetes Services physician or health professionals.

Phone: 250.727.4266 The Kidney Care Clinic (KCC) provides management and support for clients who The program provides education and require education for self-care of kidney HEATLHLINK BC - 811 nutrition counseling to women with glucose disease and dialysis. If dialysis is required (Nurse, Pharmacy, and intolerance in pregnancy, gestational diabetes you will be referred to the Dialysis Unit. Nutrition hotline or pregnant women with Type 1 or 2 Referrals to the KCC can be made by: ) diabetes. Services include nutritional Physicians, Diabetes Education Centre and counseling, for early education - you can self-refer. INFORMATION - 411

 a meter loaner program and prompt  For one to one dietary advice - Family initiation of insulin on an outpatient doctor referral. basis (when needed). EMERGENCY - 911  For anything more complicated - a  Diabetes education for children (up to specialist must refer patient to KCC. their 18th birthday) and their families: Refer on Island Health For more information and to ‘self-register’ Inpatient/Outpatient Referral. please call: Victoria Kidney Care Clinic Phone: 250.370.8224 or 1.800.370.8224 Nanaimo Kidney Care Clinic Phone: 250.739.5828

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Home and Community Care (HCC) Central Intake line at 250.388.2273 or 1.888.533.2273 This program provides end of life care for This program provides the following free Home Care patients, while also helping to support the hearing services to children and eligible Nursing emotional needs of their family members. adults: Nurses help Services include:  hearing tests, fitting and repair of manage your care hearing aids; screening programs for  professional medical care for people in at home by babies and young children; support and providing: their own homes, on and off the reserve special equipment for children with (this includes care from doctors, nurses, hearing loss; and support groups for  Assessments, education, counseling and counselors, home support workers and families of children with hearing loss. medical/surgical care. the Victoria Hospice 24-hour crisis team) Please contact the Victoria Health Unit at You may be referred to a nursing clinic at  pain and symptom control, emotional 250.388-2200. your local Home Health office. Clinic and spiritual support. services include: Dental Services  arrangements and support for in-hospital Island Health  Skin and wound care, end-of-life/ care at the Saanich Peninsula Hospital, provides free dental palliative care, medication management, Victoria Hospice Unit or the services for children cardiac health, post-surgical/hospital Royal Jubilee Hospital. care, pain management, intravenous care, and for persons with chronic disease management, and ostomy developmental care. Community Rehabilitation disabilities. Home Support The community rehabilitation team provides These services include: This program provides assistance to people occupational and physical therapy services to who have chronic and progressive illnesses people in their own homes or community  checking young children for tooth decay. so that they can continue to live safely in settings.  teaching some pre-school, kindergarten their own homes. The team can: and new parent groups about dental The community health workers can assist  help with safe bathing techniques and hygiene. with: bathing, dressing and personal care. equipment.  helping parents and caregivers find When you need more help, the Home and  assess needs for walking aids such as dentists and funding for dental care for Community Care Case Managers (HCC) walkers and canes. persons with developmental disabilities. can talk to you about what options are available.  recommend and prescribe wheelchairs.  teaching people with developmental disabilities and their caregivers about daily To find out more about Home and  r e c o m m e n d mouth care. Community Care please call the General home renova- Inquiries line at 250.388.2273. tions for health For more information, call the Saanich Health Unit at 250.519.5100 and safety rea- sons to Band Residential Care Home Care Dietitian Councils. All clients approved for residential care South Island clients who are housebound (24 hr care in a facility) are charged a  assess needs for kitchen, dressing aids and can access this service. physical therapy i.e. education and monthly rate based on 80% of after tax This may include: income. exercise.  Malnutrition, swallowing impairment, tube

feeding, wound healing, palliative care,

gastro-intestinal disorders, and chronic health conditions. For those who are having home care

services a dietitian is available through

Hearing Services central intake at 250.388.2273 Palliative Care

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Public Health (Nurse, Nutrition, Dental, Hearing and Speech)

Public Health Nurses

Public health nurses offer the following Speech Services services to assist individuals, families, groups Public Health Units and communities: Eligible individuals (Children under 4 yrs, 8 Victoria, BC months of age) can benefit from the Island  prenatal teaching and support.  follow-up with new moms, their babies Health Speech Services. Esquimalt Health Unit and families. Services include: 530 Fraser Street  support for moms who are breast-feeding.  checking pre-school children for speech Victoria, BC V9A-6H1  parenting skills; school health programs and language problems. Phone: 250.519.5311 for pre-school and school aged children.  providing speech therapy to pre-school Peninsula Health Unit  immunizations for all ages. children with speech and/or language 2170 Mt. Newton X-Rd  nursing support for children with delay or disorders. Saanichton, BC V8M-2B2 special needs (birth to 19 years). Phone: 250.544.2400  help with finding stop smoking  educational workshops for parents programs for women who are pregnant about children’s speech and language Saanich Health Unit or who have children. development. 3995 Quadra Street Public nurses also provide some on-reserve Speech services are offered at the following Phone: 250.519.5100 services. Check with the Health Unit in community health clinics: your area. Salt Spring Island Health Unit Dental Services Victoria 250.388.2200 1-137 Crofton Rd Island Health provides free preventative Esquimalt 250.519.5311 Phone: 250.538.4880 dental services for children and their families Peninsula 250.544.2400 including children for persons with Sooke Health Unit West Shore 250.519.3490 developmental disabilities. 104-2145 Townsend Rd Services include: Saanich 250.519.5100 Phone: 250.642.5464  Screening teeth for obvious cavities.  Support for parents or caregivers on Island Sexual Health Westshore Health Unit how to care for teeth. 345 Wale Rd  Help you find a Dentist. The Island Sexual Health Society, a Phone: 250.519.3490 community partner offers sexual health For more information, call the clinics and sex education programs for all Saanich Health Unit at 250.519.5100. genders, orientations, identities, and ages in Victoria Health Unit (VHU) Greater Victoria. Please visit the online site (Immunization / Child Health) Hearing Services for more information about sexual health. 1947 Cook Street www.islandsexualhealth.org Phone: 250.388.2200 This program provides the Please call 250.592.3479 for an appointment following free hearing in the Greater Victoria area. Communicable Disease Program services to children and to A receptionist is on duty: (VHU) eligible adults: (STI/TB/Measles/Mumps) Hearing screening for all  Mon: 1:00pm – 4:00pm (Call to book an appointment) n e w b o r n s a n d Monday 10 - 2pm kindergarten students;  Tues, Wed, Thurs: 2pm – 8pm Tues/Thurs - 1pm - 4pm hearing tests; fitting and repair of hearing  Fri: 1:15pm - 3:15pm (pill pick-up only) Phone: 250.388.2225 aids; support for children with hearing loss; and support groups for families of children with hearing loss.

Please contact either of these Health Units:

Victoria Health Unit at 250.388.2200 or West Shore health Unit at 250.519.3490

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Aboriginal Child - Youth & Family Services

Children’s Health Foundation Her Way Home

(No referral needed)

Phone: (250) 388-5550 Fax: (250) 388-5814

Email: [email protected] Phone: (250) 384-9466

Website: http://childrenshealthvi.org/how-we Fax: (250) 384-9467 -help/herway-home Website: www.hulitan.ca Phone: (250) 383-2990 Hours Hours Fax: (250) 383-2509 Monday -Friday Monday -Friday Website: Drop-in Hours: 9:00 am - 5:00 pm http://www.surroundedbycedar.com/ Tue & Fri: 12-3 pm Thu: 3-6 pm Closed for lunch Hours

12 noon - 1:00 pm Monday -Friday Located 8:30 am - 4:30 pm the Family Resource Centre Located James Bay Community Project 902-A Caledonia St Closed for lunch #211-547 Michigan Street Victoria, BC 12 noon - 1:00 pm Victoria, BC V8T-1E8 V8V-1S5 Vision

Hulitan Family and Community Services Our vision is of healthy children who will Her Way Home is a child-focused, Society provides social and emotional support women-centred, and family-oriented clinic that grow up connected to their families, through programs and services to Aboriginal communities and culture. We will work will initially offer a wide range of health and children, Aboriginal youth, and Aboriginal together toward the day all children and social services to expecting and new mothers families, that live within the urban communities with substance use issues, with the eventual of the greater Victoria area. families have skills, knowledge, education expansion into housing services. and support to ensure their children and their children’s children will not enter the The program will improve the short and long child welfare or justice systems. term outcomes of both mothers and babies. Children's Health Foundation of Vancouver Mission Statement Island has pledged $3.3 million to this important project, which fits in very well with our mission Surrounded By Cedar Child and Family Services will provide child and family to provide children with every possible services rooted in cultural values and beliefs opportunity to thrive on Vancouver Island. NIȽ/TU,O Child & Family Society to restore and enhance the strength and

Island Health is the operator in partnership with Phone: (250) 544-1400 resiliency in the urban Aboriginal the Ministry of Children and Family Toll Free: 1-888-744-1422 community. Development (MCFD). We are pleased to be Fax: (250) 544-1402 working with Island Health and MCFD. Website: http://www.niltuo.ca/#

SERVICES OFFERED Mailing Address •Meals during drop-in hours 1-2475 Mt Newton X Road •Grocery store food vouchers Saanichton, BC •Healthcare during & after pregnancy V8M-2B7 •Breastfeeding & child feeding support •Help finding health care, housing & income Mission Statement - NIȽ/TU,O’s goals are to assistance ensure the safety, protection, and well being of •Alcohol, drug & mental health support our children in today’s society; working together •An opportunity to socialize with other women to maintain the traditional values of the & kids extended family. This means that each •Parenting support individual child’s physical, spiritual, emotional, •Dental hygiene and psychological needs are met. While •Support around pregnancy options adults we are showing mutual: respect, love, •Sexual health information patience, and nurturing for our children through involvement of the entire community. .

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Mental Health and Addictions Services Mental Health and Addictions Addictions Outpatient Alcoholics Anonymous (AA) Services Intake Treatment Services (AOT) #8-2020 Douglas Street Provides screening, assessment, treatment Clients can self-refer. AA Office #: 250.383.0415 recommendations, and referrals to both Is- Drop in information sessions are: AA - 24/7: 250.383.7744 land Health Mental Health and Addiction Tuesday and Thursday from 1:00 - 2:00pm www.aavictoria.ca Services, and external program in the Greater 1250 Quadra Street 2nd Floor Victoria, BC Victoria area. The intake team includes Phone: 250.519.3544 Alanon professionals with backgrounds in social work Fax: 250.519.3545 Phone: 250.383.4020 and psychology. Clients do not need a Victoria Withdrawal Management Services Alateen referral for Addictions Services. “The Sobering and Assessment Centre” Lenora at: 250.474.2885 Is a 20 bed facility, offering shelter and Please call Lee Bowman, Mental and Addictions Liaison for Aboriginal clients and assessment of inebriated clients for less than BC Centre for Elder Advocacy Support services providers. For more information 24 hours. Access to this service is through the http://site.bcceas.ca/seniors-accessing-justice/sail/ about all Mental Health and Addictions following methods: Phone: 1.866.437.1940 Services and referrals please call:  Police, hospital referral, or the client can walk-in to the address below. Integrated Mobile Crisis Response Lee Bowman, Intake Clinician  See website for more information Team Monday - Friday 8:30pm - 4:00pm 1125 Pembroke Street Phone: 1.888.494.3888 Phone: 250.519.3485 Ext: 32456 Phone: 250.213.4441 Fax: 250.213.4445 Available 7 days per week between

Cell: 250.888.4288 Urgent Short Term Noon and Midnight Fax: 250.381.3222 Assessment and Treatment (USTAT) USTAT provides short-term individual LifeRing Alcohol & Drug Assertive Community Treatment psychotherapy for patients in high risk of Peer Support Groups (ACT) Phone: 250.882.9420 harm. With this service, clients are assigned to www.liferingcanada.org The ACT teams are an established way of a primary therapist who does an initial Phone: 250.920.2095 working with clients who have complex assessment and establishes treatment goals. A Narcotics Anonymous (NA) medical, psychiatric and social care needs who team of psychiatrists is available as needed for Phone: 250.383.3553 may have difficulty accessing community consultation and follow-up. Referrals are mental health an addictions services. made through Mental Health and Addictions Naranon Admission criteria include: Intake and can be faxed to: 250.213-4401.  Psychotic disorder or severe mood Phone: 250.704.2801 disorder or other issues (such as Location: 1119 Pembroke Street Phone: 250.213.4400 Sooke Aboriginal Child and Youth cognitive impairment, severe substance Mental Health use disorder) requiring a coordinated Psychiatric Emergency Services (PES) 2145 Townsend Rd South treatment approach. PES (Archie Courtnall Centre - RJH) provides Sooke, BC V9Z-0H3  Inability to consistently perform the specialized mental health and addiction Phone: 250.642.7748 range of daily activities required for basic services, including intensive assessment and Fax: 250.642.7751 community functioning. crisis intervention for patients arriving in the  High use of hospital and emergency Emergency Dept. at the RJH with psychiatric Umbrella Society services. disorders. 901 Kings Road  Prolonged inability to meet basic survival Phone: 250.519.1528 Fax: 250.519.1529 Victoria, BC V8T-1W5 needs - residing in substandard housing, Discovery Phone: 250.383.0595 homeless or at imminent risk of being Youth & Family Addictions Services Email: [email protected] homeless. Assists youth and/or their families reduce the  Residing in inpatient or supervised harms associated with substance use and Vancouver Island Crisis Line residence but able to live in more mental health issues. The program offers Phone: 1.888.494.3888 independent setting if intensive services counselling, service coordination, and group Victoria Aboriginal Child and Youth are provided. programming. This services is available to Mental Health  Difficulty effectively utilizing traditional anyone in the community; youth, parents, 1195 Esquimalt Rd, 1st Floor off-based out-patient services. friends or professionals. Victoria, BC V9A-3N6  High medical needs. Phone: 250.519.5313 Fax : 250.519.5314 Phone: 250.952.4154

Fax: 250.952.4151

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Helpful Phone Numbers Common Experience Payment (CEP) Aboriginal Affairs and Northern South Island First Nations Response Centre Development (AANDC) Band Offices & Health Centres 1.866.565.4526 CEP applicants may call the CEP Response (formerly INAC) National Allegations and Beecher Bay (Scia’new) First Nation Centre for general inquiries, and for assistance Phone: 250.478.3535 regarding their CEP application. This call centre Complaints Enquiries Phone: 1.800.567.9604 Fax: 250.478.3585 will also answer specific inquires about the status of an application for reconsideration. E-mail: [email protected] Esquimalt Nation Phone: 250.381.7861 Independent Assessment Process (IAP) Alternative Dispute Resolution (ADR) Fax: 250.384.9309 Info Line 1.877.635.2648 Help Desk 1.877.635.2648 The IAP Info Line is able to respond to a broad Provides callers with information about the range of questions related to the IAP as well as ADR, Litigation, and the National Resolution Pacheedaht First Nation provide claimants and counsel with status Framework. Phone: 250.647.5521 updates in regards to specific claims. Fax: 250.647.5561 Canadian Red Cross (CRC) Indian Residential School Crisis Line Equipment Loan Programs Pauquachin First Nation A National Indian Residential School Crisis Phone: 250.382.2043 Phone: 250.656.0191 Line has been set up to provide support for The CRC offers loans of health equipment for Fax: 250.656.6134 former Residential School students. You can short term use (3 months), typically during access emotional and crisis referral services by recovery from injury or surgery to clients who Pauquachin Health Centre calling the 24-Hour National Crisis Line: wish to maintain their independence at home. 9010 W. Saanich Rd 1.866.925.4419 All CRC equipment must be referred by a health Phone: 250.656.2743 Indian Residential School Support care professional (doctor, nurse, occupational Fax: 250.656.6134 (Health Canada) therapist or physiotherapist). A second loan Many First Nations are eligible for extensive program offers loans on more advanced equip- Songhees Nation mental health support under Health Canada for ment. Please call for more information Phone: 250.386.1043 Residential School effects, settlement and for Fax: 250.386.4161 Secondary Residential school effects, (i.e. if a First Nations Health Authority (FNHA) person’s parent attended Residential school). Phone: 1-800-317-7878 Tsartlip First Nation Health Canada has counselors throughout the Phone: 250.652.3988 province and often pays for transportation to First Nations Health Council (FNHC) Fax: 250.652.3788 appointments. For more information please call Phone: 1.866.913.0033

1.800.317.7878 Tsartlip Health Centre First Nations Inuit Health Branch (FNIHB) Phone: 250.652.4473 Indian Residential Schools Settlement Phone: 1.800.317.7878 Fax: 250.652.4525 Agreement Call Centres “Common Experience Payment ” (CEP) 1.866.699.1742 Inter-Tribal Health Authority (ITHA) Tsawout First Nation CEP applicants may call for general inquiries, Phone: 1.877.777.4842 Phone: 250.652.9101 and for assistance in the completion of Fax: 250.652.9114 applications. This call centre will also answer Gamblers Anonymous Phone: 1.888.795.6111 Tsawout Health Department specific inquiries about the status of an application. Nuu-Chah-Nulth Community Phone: 250.652.1149 Health & Human Services Fax: 250.652.8886 Truth and Reconciliation Commission of Phone: 1.888.407.4888 Canada (TRC) Tseycum First Nation When someone calls this 24 hour crisis line, a The Salvation Army Phone: 250.656.0858 very friendly person will assist you: Victoria Community and Family Services Fax: 250.656.0868 1.866.925.4419 (Stan Hagen Centre for Families) General Inquiries: 1.888.872.5554 or Phone: 250.386.8521 T'Sou-ke First Nation [email protected] Phone: 250.642.3957 Counselors area available as well who are Wheels for Wellness First Nations - both male and female are Phone: 250.338.0196 Fax: 250.642.7808 available to assist people. Truth and Reconciliation Commission of Canada website .

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Last edited: APRIL, 2015 This document was produced by VIHA’s Aboriginal Health Office with the sole purpose to inform Aboriginal, Inuit and Métis people of the health services available on Southern Vancouver Island. Please express your comments, concerns, or corrections via email to: [email protected] Hy’chka, Kleco-Kleco, Gilakas’la, Thank you