ready to change JAPAN KAIZEN STUDY TOUR 2020 JUNE 7th-13rd

 WHY

 WHERE

 WHAT

 HOW  WHY

The main Japanese management methods have allowed Japan to reach the primacy in many industrial sectors. Thanks to these managerial methods, known as Production System, Kaizen's activities, Total Productive Maintenance Management, Total Quality Management, many Japanese companies have achieved the excellence.  WHERE

Among them Toyota Motors stands out and its model is at the base of the Lean Approach, the name with which those same methodologies have spread also in the West. These ones, while making improvements in all business areas, prove to be effective above all in production area so that just the plants of Japanese companies represent the best practices that our entrepreneurs and managers are inspired by; they are factories that have been implementing quality improvement, cost reduction, timing reduction and environmental protection for years.  WHAT

Therefore NV proposes to accompany its customers in a KAIZEN STUDY TOUR organized on Specific Thematic Areas to allow participants to touch those realities and absorb as many teachings as possible, so that they can be more easily declined and applied in their own companies, once back home. NV makes use of collaborators just specialized in this activity, who support the organization of the Kaizen week especially for visiting the factories of at least 5 companies belonging to large groups.  HOW

This project is also perfectly integrated with a preliminary training that finds its ideal location at the NV Lean Academy headquarters, where thanks to the reconstruction of a simulated production process it is possible to understand the dynamics at the base of Lean Manufacturing and to take over of specific methodologies. The Study Tour intervenes subsequently representing the right and profitable completion of the path. JAPAN STUDY MISSION ON LOGISTICS 2020 JAPAN STUDY MISSION ON LOGISTICS

 Japan Study Mission on Logistics main Partners JILS - Japan Institute of Logistics Systems is a national organization on specialized in Logistics and has full cooperation from governmental, industrial and academic fields. It is a non-profit organization approved by the Ministry of Economy, Trade, and Industry and the Ministry of Land, Infrastructure and Transport. JILS: • Promotes Logistics, which plays a key role in modern society, and improves the environment for logistics operations • Conducts activities to boost the status of Logistics and establishes a system to develop human resources • Encourages inter-industrial activities in Logistics and maintains a Logistics database • Supports cooperation with foreign countries and contributes to the international community through Logistics Maema Supporting the organization of the iniziative. It is a group of Italian and Japanese professionals who promote business relationships and cultural exchanges between Italy and Japan.  Characteristics of "The Japan Study Mission" – Meetings with Experts and Consulting Specialists in the Logistic Sector – Seminars on Logistics by Logistics experts – Case Examples; Briefing and Debriefing – Factory and Logistics Center Tours – Small-Group Tours to Lead to Substantial Output and guarantee Study Mission effectiveness  Objectives of "The Japan Study Mission" – Understanding the Logistics System in Japan – Analysing how Technology Innovation and Digitalization Disruption are approached – Focusing the environmental impact and sustainability of Logistics – Understanding the simplification in the Logistics Flows and the excellence in the Service Level JAPAN STUDY MISSION ON LOGISTICS

 Theme • Benchmark on Logistics (Internal Logistics, External Logistics) of Japanese companies (manufacturing and physical distribution companies) in the Kanto area and North Kyushu area • Regarding the field of Logistics: "Recently what is happening in Japanese Factories and Japanese Logistics?" • “Logistics (in general)" and “Logistics and application of new technologies (IoT, Big data, AI ...)" • “Supply Chain Management", “Kanban and JIT“, “Milk Run System” etc.

 Purpose • Learn about the Logistics situation in Japan. (Seminars by local experts and benchmarks of excellent companies) • Learn "lean thinking“ in Logistics from Japan's leading and high-level excellent companies. (Link to World Class Manufacturing tools and methods etc.) • Recognize problems concerning logistics at participants workplaces (individuals and companies) and investigate issues to be addressed in the future etc. • Find clues to solve problems / issues etc. • Understand Japanese culture as the basis of a good logistic service • Deepen the environment impact and sustainability of the logistics activities

 Objects of attention • Actual status of Logistics in the Japanese business community and Japanese society. • In order to improve Logistics, the activities that the Japanese companies are performing to apply new technologies (IoT, Big date, AI. ...). • Japanese companies’ people education and training to improve logistic performance and client satisfaction JAPAN STUDY MOL AGENDA

Sunday Lun Mar Mer Gio Ven Saturday June 7 8 giugno 9 giugno 10 giugno 11 giugno 12 giugno June 13 AM AM AM AM AM AM Bteakfast Bteakfast Bteakfast Bteakfast Bteakfast Bteakfast 9：00－12：30 ・9：30－12：00 9：30－12:30 9：00－11：45 10：00－12：30 TOKYO Noda - CHIBA Satte - SAITAMA - FUKUOKA Tosu - SAGA Arrival at JAPAN INSTITUTE OF Japanese Consumers' TRUSCO NAKAYAMA Co.. Kyushu KOJIMA ASTEM, Inc. LOGISTICS SYSTEMS Co-operative Union Planet Saitama INDUSTRIES Narita or OWL Logistics Center (JILS） CX-CARGO Co., - Noda (Logistics Center) CORPORATION Haneda ・ ASTEM is Wholesale Airports Distribution Center ・ Isomitsu Factory Orientation Specialized support for distributors of medicinal (Tokyo) ・ (Logistics of COOP Japan’s manufacturing ・ Kyushu Kojima is the drugs, medical

------products). industry with its PRO supplier company which equipment. Personal JILS lecture ・ Tour of Noda TOOLs. manufactures resin ・ Tour of logistics Transfer to - Current and future Distribution Center. ・ Tour of the center molded parts for . center which handling Tokyo Hotel Trends in Logistics in ・ Functions of DC with the latest logistics ・ Tour of Isomitsu medical drug and Check-out

Departure from Italy from Departure Japan. (inventory storage), TC robot s and high- Factory which parts medical equipment. and Transfer Saturday, June 6 June Saturday, ・ Logistics problems (Store passing), and density storage system supply to Toyota Motor to Osaka and solutions in Japan Home delivery set “Auto Store”. Kyushu Inc. Airport by centers. limousine bus (Osaka Kansai Lunch Lunch Lunch Lunch Lunch International PM PM PM PM PM Airport) Hotel 14：30－17：00 14：30－17：00 14：00－17：00 13：30－16：30 Departure and Use of

Check-in TOKYO Nagareyama - CHIBA Ota-Ku - TOKYO Miyawaka – FUKUOKA Shinkansen (Train)

JAPAN FREIGHT DAIWA HOUSE YAMATO TRANSPORT Co. Free time in TOYOTA MOTOR Stop at HIROSHIMA and RAILWAY Company INDUSTRY Haneda Chronogate KYUSHU, INC. Tokyo Visit of Peace Museum ・ Tokyo Terminal DPL Nagareyama ・Tour of Chronogate Miyata Factory and Peace Park (Atomic Departure for Station ・Lecture on Logistics of ・ Bomb Memorial) Italy ・ Lecture on Yamato Transport Group Tour of final ・ Tour of the apparel characteristics of (Globalization, assembly (lines and Japanese railway freight mail order distribution logistics operation.s) To OSAKA by Bullet Train center with ithe latest Utilization of new h. 19:00: and tour of Tokyo ・ Lecture on Toyota (Shinkansen) technologies such as technologies, Value Welcome Terninal Station. Motor Kyushu Logistics robotics “Butler”. Added Logistics,etc.) Dinner Transfer to Fukuoka by plane

Hotel in Dinner Dinner Dinner Dinner Farewell Dinner Tokyo Hotel in Tokyo Hotel in Tokyo Hotel in Fukuoka Hotel in Fukuoka Hotel in Osaka

Possibility of some changes n the program

Japan Freight Railway Company

Japan Freight Railway Company was founded in 1987 as the only freight railway company in Japan with a nationwide network. It has a social mission to carry safely, accurately, in large quantities and cleanly everything such as oil, paper, food, agricultural products, and electronic components that are essential for people to live and for industry. Furthermore, on the base of the rail freight transport, the company is expanding and developing services to meet the diverse needs of society, including construction of large logistics bases, technology export of the rail freight business, and development of new vehicles and containers. Amid the rapidly growing shortage of truck drivers, in addition to environmental issues and problems, rail freight has attracted great attention and expectations as a growing industry that will drive social and economic development in the future. • In rail transport, carbon dioxide (CO2) emissions from transporting 1 ton of cargo for 1 km are estimated to be about 1/8 that of commercial trucks. URL: https://www.jrfreight.co.jp/en

Program: - Introduction and presentation of the company - Lecture on characteristics of Japanese railway freight - Tour pf the Tokyo Terminal Station – Q&A JapaneseJapanese Consumers' Consumers' Co- operativeCo-operative Union Union Cx- CargoCx-Cargo Co.,Ltd Co.,Ltd - JCCU - JCCU

It was Itestablished was established in 1991 in as 1991 a COOP as a productCOOP product distribution distribution company. company. Initially, Initi theally, company the company was engaged was engaged in logistics in logistics operationsoperations of the Japanof the CoopJapan Federation, Coop Federation, but gradually but gradually expanded expanded its business its business to logistics to logistics services services for stores for andstores home and home deliverydelivery of the Japanof the Coop.Japan Coop. Also theAlso range the ofrange products of products it handles it handles has expanded has expanded from room from tempe room rature tempe rature products products to refrigerated to refrigerated and frozen and frozen products.products. Approximately Approximately 4,500 employees 4,500 employees support support the co -theop logisticsco-op logistics at 23 sites. at 23 By sites. using By the using know the- howknow cultivated-how cultivated up up to nowto and now the and collective the collective strength strength of the ofGroup, the Group, the company the company is contributing is contributing to the toCoop the busines Coop business and wills and provide will provide logisticslogistics services services that can that flexibly can flexibly and efficiently and efficiently respond respond to the toexpansion the expansion of product of product development development and of andproducts of products handledhandled by Coops by forCoops union for members.union members. Noda DistributionNoda Distribution Center Centerhas functions has functions of DC (inventory of DC (inventory storage), storage), TC (store TC passing(store passing) and home) and deliveryhome delivery set centers. set centers. URL: httpsURL:://jccu https.:coop/eng/public/pdf/profile_of_jccu_//jccu.coop/eng/public/pdf/profile_of_jccu_2017_20182017.pdf_2018 .pdf

Program:Program: - Introduction- Introduction and presentation and presentation of the ofcompany the company - Tour of- Tour Noda of DistributionNoda Distribution Center Center (Chiba (Chiba Pref.) Pref.) - Q&A -Session Q&A Session Daiwa House - DPL Nagareyama Daiwa House - DPL Nagareyama

Daiwa House Industry was founded in 1955 with the corporate mission of achieving the "industrialization of construction." In April 2018, the GroupDaiwa had grown House to Industrycomprise was317 companies founded in with 1955 around with 64 the thousand corporate employees. mission of achieving the "industrialization of Daiwa House Industry Co., Ltd. Is engagedconstruction." in the construction In April 2018, business the Group worldwide. had grown Daiwa to comprise House main 317 companiesbusiness are: with around 64 thousand employees. prefabricated Houses, Construction Business,Daiwa House Condominiums, Industry Co., Rental Ltd. Housing, Is engaged Commercial in the construction Facilities, Logistics, business Business worldwide. Daiwa House main business are: and Corporate Facilities. prefabricated Houses, Construction Business, Condominiums, Rental Housing, Commercial Facilities, Logistics, Business and Corporate Facilities. Website: https://www.daiwahouse.com/English; http://www.fandp.co.jp/en/information/engpress_20180328/ Website: https://www.daiwahouse.com/English; http://www.fandp.co.jp/en/information/engpress_20180328/

The facility is a large-scale multi-tenant logistic warehouse of Daiwa House Industry’s logistic facility brand “ DPL” The facility is a large-scale multi-tenant logistic warehouse of Daiwa House • Located 2.7 km from Joban ExpresswayIndustry’s that connect logistic Tokyo facility to Sendai brand City, “ DPL” Miyagi Prefecture. Access to "Narita International• Located Airport" 2.7 km and from "Haneda Joban Airport",Expressway its that connect Tokyo to Sendai City, Miyagi location covers logistics to domestic and overseasPrefecture. destinations. Access to "Narita International Airport" and "Haneda Airport", its • It is a 4 floor building with a warehouse arealocation of about covers 30,000 logistics m2 .to domestic and overseas destinations. • Construction Period: July 21, 2016 – March• It is 28, a 42018. floor building with a warehouse area of about 30,000 m2 . • The Daiwa House Group solves the problemsConstruction in various Period:areas of July logistics 21, 2016 such – March as 28, 2018. labor shortages, rising labor costs, risingThe transportation Daiwa House Group costs, reducedsolves the loading problems in various areas of logistics such as efficiency and equipment installation costslabor by introducing shortages, advanced rising labor technologies. costs, rising transportation costs, reduced loading • Tour of the apparel mail order distributioneffic iencycenter and with equipment the presentation installation of the costs by introducing advanced technologies. latest technologies • Tour of the apparel mail order distribution center with the presentation of the latest technologies TRUSCOTRUSCO NAKAYAMA NAKAYAMA Corporation Corporation

Trusco NakayamaTrusco is Nakayama a professional is a professionaltrading company trading that company supports that Japanese supports manufacturing Japanese manufacturing factories with factories PRO with PRO TOOLS, whichTOOLS, was founded which was in 1959.founded It gives in 1959. support It gives to the support customers' to the manufacturing customers' manufacturing through the throughrich product the rich product line-up and inventory.line-up and 2,326 inventory. companies 2,326 (2,160 companies companies (2,160 in companies Japan and in 166 Japan companies and 166 i ncompanies 17 countries in 17overseas) countries overseas) have introducedhave Pro introduced-Tools that Pro delivers-Tools that goods delivers to approximately goods to approximately 5,300 customers. 5,300 Thecustomers. total number The total of items number it of items it handles is 1,702,500handles isitems 1,702,500 and the items number and ofthe items number in stock of items is 337,200. in stock (April is 337,200. 2018). (April 2018). In order to respondIn order to to the respond needs to of the the needs manufacturing of the manufacturing sites to procure sites “the to procure items needed,” “the items “when needed,” needed,” “when and needed,” and “in the quantity“in theneeded”, quantity 17 needed”,distribution 17 centersdistribution have centers been set have up beennationwide, set up nationwide,and various distributionand various systemdistribution system equipments haveequipments been introduced. have been introduced. *TRUSCO is a*TRUSCO coined word is a coined derived word from derived "TRUST from + COMPANY” "TRUST + =COMPANY” A company = that A company creates thattrust. creates The term trust. TRUSCO The term TRUSCO expresses thenexpresses the corporate then the stance corporate of being stance a company of being that a company is trusted that by is related trusted people by related and “willpeople continue and “will to continue to grow into thegrow future”. into the future”. The Logistic TheCenter Logistic “Planet Center Saitama” “Planet operates Saitama” with operates the latest with logistics the latest robots logistics “Butler” robots and “Butler” high-density and highstorage-density storage system “Autosystem Store”. “Auto Store”. URL: http://wwwURL: .httptrusco://www.co.jp/docs/eng/trusco.trusco.co.jp/docs/eng/trusco2018.pdf 2018.pdf

Program: - Introduction and presentation of the company - Tour of the Planet Saitama Distribution Center. (Chiba Pref.) - Q&A Session

YAMATO LOGISTICS CO. Ltd YAMATO LOGISTICS CO. Ltd

Haneda Chronogate Haneda Chronogate

Yamato Logistics Co., Ltd. is a member of the Yamato Group led by Company Yamato Logistics Co., Ltd. is a member of the Yamato Group led by Company Yamato Logistics Co., Ltd. Yamato Holdings Co., Ltd. Its mission is to offer clients optimum supply Name Yamato Logistics Co., Ltd. Yamato Holdings Co., Ltd. Its mission is to offer clients optimum supply Name chain solutions and provide innovative logistics services through the Capital 1 billion yen chain solutionsexpress andnetwork provide of Yamato innovative Transport logistics Co., services Ltd., the through largest theand fastestCapital 1 billion yen express networkdoor-to- doorof Yamato parcel Transportdelivery company Co., Ltd., in theJapan. largest and fastest YAMATO GINZA BUILDING 5F,12- door-to-door parcel delivery company in Japan. HeadquartersYAMATO 18,GinzaGINZA 2BUILDING-chome,Chuo 5F,12-ku,Tokyo- 104- Yamato Logistics also cooperates with Yamato Global Logistics Japan Co.,Headquarters 18,Ginza 00612-chome,Chuo -ku,Tokyo 104- Yamato LogisticsLtd. and also the cooperates Yamato with Group’s Yamato Globaloverseas Logistics subsidiaries Japan Co., providing 0061 Ltd. andinternational the Yamato logistics Group’s services. overseas subsidiaries providing Logistic services, Distribution system international logistics services. Main Logistic services,examination/ Distribution investigation/ system Main operationsexamination/ design/development/consulting, investigation/ operations design/development/consulting,International moving services International moving services

Yamato Haneda Chronogate Yamato Haneda Chronogate HANEDA CHRONOGATE: A state of the art advanced logistics facility with over two HANEDAmillion CHRONOGATE: square feet A state of floor of the space art advan supportingced logistics YAMATO’s facility non with-stop over global two logistics million squareoperations. feet The of floorlargest space logistics supporting terminal YAMATO’sin Japan. non-stop global logistics operations. The largest logistics terminal in Japan. Haneda Chronogate strategically adjoins Haneda Airport, serving as a hub connecting Haneda ChronogateYamato Logistics strategically TA-Q-BIN adjoins network Haneda with theAirport, rest ofserving Asia and as athe hub world. connecting Nearby sits the Yamato LogisticsJapan Railway TA-Q-BIN Company network cargo with containerthe rest of terminal Asia and asthe well world. as theNearby ports sits of the Tokyo and Japan RailwayYokohama. Company cargo container terminal as well as the ports of Tokyo and Yokohama. ・ Tour of Yamato Chronogate - Lecture on logistics of Yamato Transport Group ・ Tour of(Globalization, Yamato Chronogate Utilization -of Lecture new technology on logistics Value of added Yamato logistics,etc.) Transport Group (Globalization, Utilization of new technology Value added logistics,etc.) Website: http://www.yamato-hd.co.jp/hnd-chronogate/ Website: http://www.yamato-hd.co.jp/hnd-chronogate/ Kyushu Kojima Kyushu Industries Kojima Industries

Isomitsu FactoryIsomitsu Factory

Kojima Industries CorporationKojima I ndustriesdesigns and Corporation manufactures designs interior and manufacturesand exterior automobile interior and components. exterior automobile It offers metal,components. It offers metal, plastic and electronic components;plastic and electronic moreover components; it offers also moreover products itfor offers electronic also products and telecommunication for electronic and sectors. telecommunication sectors.

Program: Program: Established May 20, 1938 Kojima Kojima Established May 20, 1938 - Presentation of the company- Presentation of the company Industries HeadquarterIndustries 3-30Headquarter Shimoichiba -cho, Toyota3--30shi, Shimoichiba Aichi-ken -cho, Toyota-shi, Aichi-ken - Tour of Isomitsu Factory- Tour and of Delivery Isomitsu FactoryProfile and Delivery Number of employeesProfile 1,709Number (January of employees 7, 2019) 1,709 (January 7, 2019) area of molded components area of for molded Toyota components for Toyota Toyota Motor, , , - Q&A Session Major customers Toyota Motor, Toyota Auto Body, Hino Motors, Daihatsu - Q&A Session Motor,Major Aisin customers Seiki, Denso, Toyota Boshoku, JTEKT. Motor, Aisin Seiki, Denso, Toyota Boshoku, JTEKT.

Kyushu Kojima is a subsidiaryKyushu ofKojima Kojima is aGroup subsidiary and Isomitsu of Kojima Factory Group supplies and Isomitsu parts Factory to Toyota supplies Motor parts Kyushu to Toyota Inc. Motor Kyushu Inc. Kyushu Kojima is the supplierKyushu companyKojima is thewhich supplier manufactures company resin which molded manufactures parts for resin Lexus. molded parts for Lexus.

Isomitsu factory is a cuttingIsomitsu factory is a cutting edge factory of Toyotaedge factory of Toyota Production System andProd has uction System and has won the Good Design Award won the GoodConsole Design upper Award Seat lower panel Console upper Seat lower panel

Rear console Website: http://www.kojimaWebsite:-tns.co.jp/en http://www.kojima -tns.co.jp/en Overhead cons. Overhead cons. Rear console

TOYOTA MOTOR KYUSHU

Miyata Plant

Toyota Motor Kyushu is owned 100% by Toyota Motor Corporation, Japan`s N.1 carmaker that sells its vehicles in more than 170 countries and regions worldwide. Toyota Motor Kyushu was born in 1991 as the first vehicle production plant outside Aichi Prefecture. In addition to strengthening the Lexus exclusive line, in 2005 the engine production began at Shibata Plant. The Ogura Plant, which produces hybrid parts, was launched in 2008, and in 2016 the Technical Center was established, which combines design, development and production technology divisions. Car models built at Toyota Motors Kyushu Miyata Plant include the Lexus Sedan IS and ES models, and the , Harrier Hybrid, Highlander, and Highlander Hybrid SUV models. Location: 〒 823-0015 No. 1 Kamiariki Miyawaki-shi, Fukuoka Miyata Plant: Prefecture Site area: about 113 hectares Start of operation: December 22, 1992 Factory main Molding, welding parts, press, body, Painting, processes assembly Website: http://www.toyota -kyushu.com/english/factory/index.html Program: - Introduction - Tour of completed car assembly line and logistics operation - Lecture on logistics of Toyota Motor Kyushu - Q&A ASTEM Inc. ASTEM Inc.

OWL Logistic Center

Founded in 1879, ASTEM, Inc. OWLis one of Logistic Japan’s leading Center general medical trading companies offering a broad range of medical products, including ethical drugs, medical devices and diagnostic reagents, as well as information systems and Foundedservices. in 1879, ASTEM, Inc. is one of Japan’s leading general medical trading companies offering a broad range of medicalASTEM’s products, strength including lies in the ethical sale drugs,and distribution medical devices network and for diagnostic delivering reagents, both drugs as well and as medical information devices; systems it supplies and services.products from many pharmaceutical companies and medical device manufacturers to local medical institutions, by ASTEM’sowning strength 70 sales liesoffices, in the three sale logistics and distribution centers, and network 85 depots. for delivering both drugs and medical devices; it supplies prWebsite:oducts from https :many//www pharmaceutical.astemf.jp/logistics/ companies and medical device manufacturers to local medical institutions, by owning 70 sales offices, three logistics centers, and 85 depots. ASTEM Established July 1, 1879 Website: https://www.astemf.jp/logistics/ profile Higashihie Business Center, 3-1-2, Higashihie, Headquarter ASTEM Established JulyHakata 1, 1879-ku, Fukuoka City, Fukuoka, 812-0007, Japan profile Number of employees Higas1,616hihie Business Center, 3-1-2, Higashihie, Headquarter HakataGovernment-ku, Fukuoka hospitals, City, Fukuoka, Hospital, 812Clinics,-0007, Japan Main Customer Number of employees 1,616Pharmacies, Welfare Facilities, etc.

ASTEM OWL CENTER Government hospitals, Hospital, Clinics, Main Customer Program: Pharmacies, Welfare Facilities, etc. - Presentation of the company ASTEM OWL CENTER Program:-Tour of OWL Logistic Center for

- PresentationMedicinal drugs of the& medical company equipment -Tour- Q&A of Session OWL Logistic Center for Medicinal drugs & medical equipment - Q&A Session JAPAN STUDY MOL SEMINARS

Trend in Logistics in Japan, Environment Impact and Sustainability of Logistics Activities Mr. Masaru Hojo •Japan Logistics Association, JILS Research Institute, Director of Logistics Environment Promotion Center (Green Logistics) •Member of the Ministry of Land, Infrastructure, Transport and Tourism Committee for Japan’s joint transportation promotion and promotion of Japan's logistics international standardization

Development Trends of New Technologies, as A.I. and Robotics,… in Logistic FieldS Mr. Akiba Junichi President and CEO of Frameworx Inc JAPAN STUDY MOL HOTEL INFO JAPAN STUDY MOL OTHER BASIC INFO PARTICIPATION FEE – GRANT – GUARANTEE - CANCELLATION

The participation fee includes: • Company visits, testimonials and material about meetings . • TPS Dojo workshop at Hirayama Training Center • Assistance by a Japanese guide and an Italian language interpreter and cultural mediator • Kyoto cultural visit • Hotel single room (4-star level), with breakfast and meals included (except a free dinner) • Transfers within Japan by private coach or by train (Shinkansen line). • The tour officially begins with the meeting in the hotel the afternoon of the day before the start of the tour (usually on Sunday afternoon) and ends with the greeting after breakfast on the last day of stay in Japan (usually Saturday morning).

The participation fee DOES NOT include: • Flight to and from Japan • Travel insurance • Alcoholic beverages • Additional costs (phone calls, laundry, etc.)

Once enrolled, in case of non-participation to the study trip, the following penalties will be applied: • up to 21 days before departure: 30% of the cost • up to 10 days before departure: 50% of the cost • less than 10 days before departure: 100% of the cost