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Patient and Family Guide Patient and Family Guide for Kingston General Hospital Site Welcome to RETAIL SERVICES DIRECTORY Bienvenue à RÉPERTOIRE DES SERVICES DE VENTE AU DÉTAIL “Outstanding care always” Tunnel to KGH/QUEEN’S Underground Parking LEVEL 1 | NIVEAU 1 Tunnel vers le stationnement souterrain de l’HGK et de l’univ. Queen’s Stuart Street | Rue de Stuart RichardsonWelcome Lab to RETAIL SERVICES DIRECTORY LaboratoiresBienvenue Richardson à RÉPERTOIRE DES SERVICES DE VENTE AU DÉTAIL “Outstanding care always” Tunnel to KGH/QUEEN’S Underground Parking LEVEL 1 | NIVEAU 1 Tunnel vers le stationnement souterrain de l’HGK et de l’univ. Queen’s Stuart Street | Rue de Stuart Level 1 Etherington Hall Salle Etherington MAIN Entrance Richardson Lab DOUGLAS Entrée Principale Laboratoires Richardson WATKINS A G Etherington Hall Salle Etherington MAIN Entrance DOUGLAS VICTORY Entrée Principale Entrance | Entrée E WATKINS F B G DIETARY ARMSTRONG A C VICTORY Entrance | Entrée VICTORY E D Entrance | Entrée F B Museum of Health Care Entrance Lower University Ave | Baissez Université Ave Lower University Ave | Baissez Université DIETARY Musée de services Entrée ARMSTRONG C VICTORY médicaux Entrance | Entrée D Museum of Health Care Entrance George Street | Rue de George Lower University Ave | Baissez Université Ave Lower University Ave | Baissez Université Musée de services Entrée médicaux KIDD | DAVIES EMERGENCY ARMSTRONG Entrance George Street | Rue de George Entrée de KIDD | DAVIES EMERGENCY SECOURS ARMSTRONG BURR Entrance Loading Dock Entrance Entrée de Entrée de BURR Quai de chargement CONNELLSECOURS BURR Entrance Loading Dock Entrée de BURR Quai de chargement CONNELL LEVEL 0 NIVEAU 0 LEVEL 0 NIVEAU 0 Accessible Entrance Taxi Phone EntréeAccessible accessible Entrance TaxiTélephone Phone taxis Ramp to EMERGENCY Entrée accessible Télephone taxis Ramp to EMERGENCYRampe vers le Service d’urgence Rampe vers le Service d’urgence ATM Machine Vending Machines K ATM Machine Vending Machines K i i ng DistributeurDistributeur automatique automatique DistributriceDistributrice ng S St BURR BURR de billetsde billets OtherOther locations locations | | tr re ee e OtherOther locations locations | | D’autresD’autres emplacements: emplacements: t W t W es e D’autresD’autres emplacements: emplacements: KIDD | DAVIES t s KIDD | DAVIES | R t LEVEL 0 KIDD | DAVIES LEVEL | NIVEAU 0 u | LEVEL 0 LEVEL | NIVEAU 0 e d Ru A NIVEAU 0 KIDDLEVEL | DAVIES | NIVEAU 0 e K e LEVEL | NIVEAU 0 DIETARY ing de A NIVEAU 0 LEVELDIETARY | NIVEAU 3 Kin Elevators LEVEL | NIVEAU 3 g ElevatorsAscenseurs Ascenseurs Cafeteria (The Atrium) MON Lottery Booth (Auxiliary) Cafétéria MON Kiosque de loterie (Auxiliaires) Cafeteria (The Atrium) SEATING AREA / VENDING Lottery Booth (Auxiliary) CafétériaKIDD | DAVIES COIN SALON / VENTE CONNELL Kiosque de loterie (Auxiliaires)CLOSED | FERMÉ OPEN 24/7 OUVERT A LEVEL 0 | NIVEAU 0 SEATING AREA / VENDINGD LEVEL 1 | NIVEAU 1 KIDD | DAVIES COIN SALON / VENTE CONNELL CLOSED | FERMÉ OPEN 24/7 OUVERT A LEVELCafé (Auxiliary) 0 | NIVEAU 0 D Tuck Shop (Auxiliary)LEVEL 1 | NIVEAU 1 Café Auxiliaires Comptoir à provisions (Auxiliaires) CaféKIDD (Auxiliary)| DAVIES CONNELL Tuck Shop (Auxiliary)CLOSED | FERMÉ A CaféLEVEL Auxiliaires 1 | NIVEAU 1 D LEVEL 1 | NIVEAUComptoir 1 à provisions (Auxiliaires) KIDDCancer | DAVIESCentre Tim Hortons Pharmacy / RetailCONNELL CLOSED | FERMÉ A LEVEL 1 | NIVEAU 1 D Pharmacie / venteLEVEL au 1 détail| NIVEAU 1 BURR CLOSED KIDD | DAVIES CLOSED | FERMÉ A CancerLEVEL 0 Centre | NIVEAU Tim 0 Hortons E LEVEL 1 | NIVEAUPharmacy 1 / Retail Pharmacie / vente au détail Gift Shop (Auxiliary) Kingston Community Credit Union BURRBoutique de cadeaux (Auxiliaires) CLOSED KIDD | DAVIES CLOSED | FERMÉ LEVEL 0 | NIVEAU 0 BY APPOINTMENT | A KIDD | DAVIES E KIDD | DAVIESLEVEL 1 | NIVEAU 1 LEVEL 1 | NIVEAU 1 LEVEL 1 | NIVEAU 1 B F CLOSED | FERMÉ Gift Shop (Auxiliary) Kingston Community Credit Union Hair Salon (Auxiliary) MON, WED, SAT | LU, Tim Hortons “On the Go” Boutique de cadeaux (Auxiliaires)MER, SAM CLOSED | FERMÉ BY APPOINTMENT | KIDDCONNELL | DAVIES TUE, THUR, FRI KIDD | DAVIESKIDD | DAVIES LEVELLEVEL 11 | |NIVEAU NIVEAU 1 1 MA, JEU, VEND LEVEL 1 | NIVEAULEVEL 1 1 | NIVEAU 1 B C G F CLOSED | FERMÉ Dry Cleaning (Auxiliary) | Tim Hortons “On the Go” MON HairNettoyage Salon à (Auxiliary) sec (Auxiliaires) MON, WED, SAT | LU, Tim Hortons “On the Go” MER, SAM | SEATING AREA / VENDING CONNELL CLOSED CLOSED| FERMÉ | FERMÉ KIDD | DAVIES COIN SALON / VENTE OPEN 24/7 OUVERT D CONNELLLEVEL 1 | NIVEAU 1 TUE, THUR, FRI G LEVEL 0 | NIVEAUKIDD 0 | DAVIES MA, JEU, VEND C LEVEL 1 | NIVEAU 1 G LEVEL 1 | NIVEAU 1 Dry Cleaning (Auxiliary) | Tim Hortons “On the Go” MON Nettoyage à sec (Auxiliaires) | SEATING AREA / VENDING CONNELL CLOSED | FERMÉ KIDD | DAVIES COIN SALON / VENTE OPEN 24/7 OUVERT D LEVEL 1 | NIVEAU 1 G LEVEL 0 | NIVEAU 0 Cafeteria (The Atrium) MON – SUN | LUN – DIM MON | LU Cafétéria The Atrium 7:00 AM – 7:00 PM Lottery Booth (Auxiliary) 11:00 AM – 1:30 PM TUE – FRI | MAR – VEND SEATING AREA / VENDING Kiosque de loterie (Auxiliary) 10:00 AM – 3:00 PM PLACES ASSISES / VENTE OPEN SAT – SUN | SAM – DIM KIDD|DAVIES 24/7 OUVERT EN TOUT TEMPS LEVEL 0 | NIVEAU 0 CONNELL CLOSED / FERME A LEVEL 1 | NIVEAU 1 D Café (Auxiliary) MON – FRI | LUN – VEN Tuck Shop (Auxiliary) MON – FRI | LUN – VEN 8:00 AM – 8:00 PM Confiseries et collations (Auxiliary) 7:30 AM – 4:00 PM KIDD|DAVIES SAT – SUN | SAM – DIM SAT – SUN | SAM – DIM LEVEL 1 | NIVEAU 1 9:00 AM – 4:30 PM CONNELL CLOSED | FERMÉ LEVEL 1 | NIVEAU 1 A D MON – FRI | LUN – VEN Cancer Centre Tim Hortons Pharmacy / Retail MON – FRI | LUN – VEN 7:00 AM – 3:45 PM Boutique Tim Hortons du Pharmacie de détail 8:30 AM – 5:30 PM SAT – SUN | SAM – DIM Centre de cancérologie SAT – SUN | SAM – DIM CLOSED | FERMÉ BURR KIDD|DAVIES CLOSED | FERMÉ LEVEL 1 | NIVEAU 1 A LEVEL 0 | NIVEAU 0 E Gift Shop (Auxiliary) MON – FRI | LUN – VEN Kingston Community Credit Union MON – FRI | LUN – VEN 9:00 AM – 6:00 PM 9:30 AM – 12:00 PM Boutique de cadeaux (Auxiliary) 1:00 PM - 4:00 PM SAT – SUN | SAM – DIM BY APPOINTMENT | KIDD|DAVIES 12:00 PM - 3:45 PM KIDD|DAVIES SUR RENDEZ-VOUS LEVEL 1 | NIVEAU 1 F LEVEL 1 | NIVEAU 1 SAT – SUN | SAM – DIM B CLOSED | FERMÉ Hair Salon (Auxiliary) THUR, FRI Tim Hortons “On the Go” MON – FRI | LUN – VEN 5:30 AM - 12:00 AM Salon de coiffure (Auxiliary) JEU, VEN Comptoir express Tim Hortons 9:00 AM - 4:00 PM SAT – SUN | SAM – DIM 6:00 AM – 11:00 PM CONNELL MON – WED, SAT& SUN | KIDD|DAVIES LEVEL 1 | NIVEAU 1 LUN – MER, SAM & DIM LEVEL 1 | NIVEAU 1 C CLOSED | FERMÉ G MON – FRI | LUN – VEN MON – FRI LUN – VEN Dry Cleaning (Auxiliary) | Tim Hortons “On the Go” 7:00 AM – 4:00 PM 7:30 AM – 4:00 PM Nettoyage à sec (Auxiliary) Comptoir express Tim Hortons SAT – SUN | SAM – DIM SAT – SUN | SAM – DIM CLOSED | FERMÉ CONNELL CLOSED | FERMÉ KIDD | DAVIES SEATING AREA / VENDING PLACES ASSISES / VENTE LEVEL 1 | NIVEAU 1 LEVEL 0 | NIVEAU 0 OPEN 24/7 OUVERT EN D G TOUT TEMPS Kingston Health Sciences Centre Table of contents Who we are .......................................................................................5 Partners in your care What you can expect during your stay ............................................................ 6 Let’s talk ............................................................................................7 Patients’ Rights and Responsibilities ............................................8 While you’re here Family presence and participation .................................................................... 9 Privacy ...................................................................................................................... 9 Your room ................................................................................................................ 9 Informed Consent .................................................................................................10 Communication .....................................................................................................10 Telephones .............................................................................................................11 Research ..................................................................................................................11 Washrooms ..............................................................................................................11 Patient Relations ....................................................................................................11 Indigenous all nations healing room ................................................................11 Supporting KHSC ..................................................................................................11 Your Safety Hand washing ........................................................................................................12 Identification Bands .............................................................................................12 Medication ..............................................................................................................12 Falls .......................................................................................................................... 13 Scents & flowers ................................................................................................... 13 Smoking .................................................................................................................. 13 Lost belongings ....................................................................................................
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