carers a-z 2013 2014_Copy of A6 v3 02/09/2015 14:49 Page 1
Carers Services
2016–18 A-ZThe handy book to keep by the phone
carers’ resource CRISP information & support
Dear Carer We hope you will find this information useful. Whilst providing help or care is often rewarding, there are also times when it is hard work and worrying. There are times when advice or information can make the job easier, and that is why we have put this booklet together. Carers also have rights, and you can find out about these by contacting carers support organisations. The booklet is mostly about local services and organisations, but we know that we will have missed some things. Please get in touch if you have any comments. Your feedback will help improve future publications. Carers Support Service Bournemouth and Poole Carers Support Service 01202 458204 [email protected] CRISP Carers CRISPCARERS www.CRISPweb.org A Advocacy for carers Dorset Advocacy work with Help and Care to help carers secure their rights, represent their views and obtain the services they need. 0300 111 3303
Age UK Advice on help and activities for older people, including a list of tradespeople they recommend 01202 530530 Bournemouth 01202 666195 Poole
Alcohol Misuse Carers Support is available from BADSUF (Bournemouth Alcohol & Drug Service User Forum) 01202 535748 EDAS (Poole) 01202 311606 Addaction (Bournemouth) 01202 727092
4 B Alzheimers Society The Alzheimers Society have a range of services and support across Bournemouth and Poole. They support people with all types of dementia and their carers. 0300 123 1916
Attendance Allowance Paid to people over 65 to help with the extra costs of a long term illness or disability. Attendance Allowance Helpline 0345 605 6055
Benefits Make sure you are getting what you are entitled to. You could get carers credit if you are between 16 and state pension age and caring for someone for more than 20 hours per week.
5 B 0345 608 4321 0345 604 5312 Carers Allowance 0345 608 4321 You can also find out about benefits and allowances by calling Carers Direct 0300 123 1053 or by going to www.gov.uk
Befriending for carers Being a carer can be lonely at times. Focus ‘matches’ volunteer befrienders with carers to keep in touch and share interests. 01202 304004 [email protected]
Breaks for carers There are a number of ways carers can take a break from caring. These include days at a local beach hut, or a short break at a holiday lodge.
6 C Contact the Carers Support Service for more information. (See Helplines p19).
Carers Allowance The main benefit for carers of working age looking after someone for more than 35 hours a week. (See Benefits p5).
Carers Assessment Carers should have their own needs taken into account. It is not a judgement about how well you are doing, but what could help you as a carer. Contact the Carers Support Service (See Helplines p19).
Carers Groups Find out about the range of groups that take place across Bournemouth and Poole. Contact the Carers Support Service (See Helplines p19).
7 C
Carers in Crisis The local emergency back-up scheme for carers if they become ill or have an accident. To join this scheme contact the Carers Support Service (See Helplines p19).
Carers Trust National website provides information, news and discussion boards for all carers. www.carers.org
Carers UK Campaigns for carers rights nationally. Has advice line and online forum. 0808 808 7777 www.carersuk.org
8 C
Caring Matters A Dorset-wide magazine for carers that can be sent to you. Contact the Carers Support Service (See Helplines p19).
Complaints, Compliments, Comments Please let us know about your experience of our services. Contact the Complaints Manager. Contact the Carers Support Service (See Helplines p19) 01202 458953 / 01202 458712 Bournemouth) socialcarecomplaints@bournemouth. gov.uk 01202 261159 (Poole) comments.adultsocialcare@poole. gov.uk
9 C Council Tax Reductions As a carer, or due to the level of disability of the person you care for, you may be entitled to some money off your Council Tax. Find out more from your local Council Tax Office. 01202 451597 select option 4 (Bournemouth) www.bournemouth.gov.uk/council tax/ 01202 634234 (Poole) [email protected] D Dementia There are regular information sessions for carers of people with dementia. Contact the Carers Support Service (See Helplines p19) to find out more. The Alzheimers Society support people with all types of dementia and their carers. 0300 123 1916
10 D Oakley friends are a charity of carers of people with dementia who meet regularly and organise training Committee members 01202 880114/ 021705 www.oakleyfriends.co.uk [email protected] Free Home Safely bracelets are available for people with dementia who may wander and get lost, forgetting where they live. Careline 01202 452795 for people living in Bournemouth Lifeline 01202 733255 for people living in Poole
Dentist If you need a dentist in an emergency call 111.
11 D Drug Misuse Carers Support is available from BADSUF (Bournemouth Alcohol & Drug Service User Forum) 01202 535748 EDAS (Poole) 01202 311606 Addaction (Bournemouth) 01202 727092 E Eating Disorder Carers Groups Dorset Healthcare run two groups at Kimmeridge Court, St Ann’s Hospital, Poole, BH13 7LN. There is a group for carers of young people 7pm to 8.30 on the last Wednesday of the month. For any carer 7pm to 8.30pm on the last Thursday of the month. 01202 492147
12 E Restored run a carers group every Wednesday 7.30 to 8.45 at the Winton Life Centre, 715 Wimborne Road, Bournemouth, BH9 2AU. 07590 378822
Emergency Alarm Systems 24 hour Community Alarm Service. 01202 452795 (Bournemouth) [email protected] 01202 733255 (Poole) [email protected]
Emergency Back-up for Carers Carers in Crisis helps to look after the person you care for if you are caught in an emergency situation or suddenly become ill. For more details, or to join, contact the Carers Support Service (See Helplines p19) to find out more.
13 E Employment For support to return to employment, access training and to get help with applying for jobs contact your local Jobcentre Plus 1 Cotlands Road, BH1 1BG or 609 Wimborne Road, BH9 2AL (Bournemouth) Dear Hay Lane, BH15 1NZ (Poole) 0845 604 3719 (National number) 0845 608 8551 After 26 weeks of working with an employer, employees may request flexible working. This may help carers to remain in work. To find out more about doing this go to www.acas.org.uk 0300 123 1100 8am to 8pm Monday to Friday, 9am to 1pm Saturday
14 E Equipment For people who are disabled you can get advice on a wide range of equipment at NRS Enable Me Shop, 498 Wallisdown Road, Bournemouth, BH11 8PT. Open Monday to Friday, 8.30am to 5pm. 0844 893 6364 [email protected] For short term loan of equipment and wheelchairs contact British Red Cross Unit 1, Albany Business Park, Poole 01202 699453 (Monday to Thursday 10am to 1pm, Friday until 3pm) Unit 17, Silver Business Park, Airfield Way, Christchurch, BH23 3TA 01202 484079 (Monday to Friday 10am to 12 noon)
15 F Financial Assessment People may be asked for a contribution towards social care services provided by their local Council. In order to calculate this contribution, staff carry out a financial assessment by looking at their savings as well as extra costs due to the persons disability. Staff will also advise on other appropriate benefits.
Free Services Many of the services and events for carers are free. Contact the Carers Support Service (See Helplines p19).
Funding for having a break You may be able to have a Direct Payment to help you meet the cost of your break. Contact the Carers Support Service (See Helplines p19).
16 G The Leonardo Trust is a registered charity that may make a donation. 01202 698325 www.leonardotrust.org
Get involved To get involved with how services are developed to support local carers you can join the Carers Reference Group for Bournemouth and Poole. Contact the Carers Support Service (See Helplines p19).
GP registers Make sure your surgery knows you are a carer by asking to go on their carers register.
Health Care Services H For advice and information on local health care services contact the Patient Advice and Liaison Service (PALS). In the Royal Bournemouth
17 H Hospital, they have an office in the atrium. 01202 704886 [email protected] In Poole Hospital they are in the Health Information Centre, next to the car park on Longfleet Road. 01202 448499 Monday to Friday 9.30am to 4pm [email protected]
Hearing Tests at home If it is hard for you, or the person you care for, to get out to a hearing test appointment, you may be able to have one at home. You need to check if you will be charged for it. www.bshaa.com Go to ‘Dispensers’ in the ‘South West region’ for providers. 0845 034 0896
18 H Helplines For specialist advice and signposting: Carers Direct A national helpline available 9am to 8pm Monday to Friday. 11am to 4pm at week-ends. Closed on Bank Holidays. 0300 123 1053 0300 123 1004 Use their website to book a free call-back at a time that suits you; there are people that can call back in over 170 different languages. You can submit an on-line enquiry form. The website provides a wide range of useful information. www.nhs.uk/carersdirect Carers Support Service Based at the Carers Centre, St Ambrose Cottage, Alumhurst Road, Westbourne, BH4 8ER, Monday to Friday, 9am to 5pm.
19 H 01202 458204 [email protected] CRISP Carers CRISPCARERS
To get help and services for the person being cared for: Social Services (Bournemouth) Contact Care Direct, open Monday to Thursday 9am to 4.30pm, Friday 9am to 4pm 01202 454979 [email protected] Social Services (Poole) Contact Social Services Helpdesk, open Monday to Thursday 8.30am to 5.15pm, Friday to 4.45pm 01202 633902 [email protected]
20 H Home Library Service Will deliver books, CD’s, videos, jigsaws and audio books to your home for free. 01202 547879 (Bournemouth) [email protected] 01305 236666 (Poole) dorsetwiltshire@ royalvoluntaryservice.org.uk
Home Safety Checks Dorset Fire Service offer free home safety checks and fit free smoke alarms where needed 0800 038 2323 www.dorsetfire.gov.uk to request a check on line.
21 L Lifestyle Carers who get Carers Allowance, and people on low incomes or receiving certain benefits can apply for discount cards which provide money off a selection of leisure activities. In Bournemouth the BH Live Experience Card is available from your local BH Live leisure centre, or apply on line at www.bhlive.co.uk. For anyone with a BH postcode Access to Leisure and Learning cards are available for a small annual fee. 01202 261306 [email protected] Or apply on-line at www.poole.gov.uk
Library Services Your local library has lots of information and may also hold regular coffee mornings and other events.
22 L Lunch clubs Lunch clubs are held throughout the week in Bournemouth and Poole. For more information contact Care Direct (Bournemouth) 01202 454979 [email protected] Social Services Helpdesk (Poole) 01202 633902 [email protected] Or look on-line at www.mylifemycare.com
Memory Loss M If you are worried about memory loss for yourself, or the person you care for, talk to your GP or contact the Memory Support and Advisory Service, who provide information, advice and education. 0300 123 1916
23 M Mental Health There is specialist support and groups for carers of adults under 60 with mental health needs. Contact the Carers Support Service (See Helplines p19). Message in a Bottle Sponsored by the British Lions, this is a plastic container to keep in the fridge. Inside you store health and medical information. It comes with two labels to tell paramedics you have a bottle. Available free from the Carers Support Service (See Helplines p19). Military Personnel Support SSAFA is an organisation that can support serving or retired service members and their families, including those who were National Service personnel. 0845 2417 141
24 M RAFA the RAF Association supports current and retired members of the RAF and their families. 0800 0182 361 The Royal British Legion provides welfare for service and retired forces personnel and their dependents. 0808 802 8080
Multiple Sclerosis The MS Society have a day centre at West Parley. They also run a MateS group for the newly diagnosed and an active carers group. 01202 570300 www.ms-bournemouth.org.uk NHS 111 This is the free NHS non-emergency N number. Call 111 when you need medical help fast, but it is not a 999 emergency. 111
25 O Out of Hours If you have an urgent social services situation that cannot wait until office hours. 01202 657279
Opticians If it is hard for you, or the person you care for, to visit your local optician, ask if they do home visits as you may be able to have a free sight test at home. You can also contact Healthcall 0800 198 1132 Opticians Onsite 01202 511 249 Or look on-line at www.mylifemycare.com
26 P Parkinson’s Disease Society For local information and support 0844 225 9826 [email protected]
Personal Budgets This is money Social Care Services may provide to meet your needs. Independent advice is available from Enham (Bournemouth) 0845 504 0722 directpayments.bmth@enhamtrust. org.uk Social Services Helpdesk (Poole) 01202 633902 [email protected]
Pharmacy Services Your local pharmacist can offer advice on conditions, medication and services they provide to support disabled and vulnerable people, which can also help carers.
27 Q Quality Services The quality of services supporting the cared for person is important to carers. We are always keen to hear what you think as this helps us make improvements. There are several people you can contact. The Councils have Complaints Officers (see Complaints, Compliments, Comments p9). There is the Carers Support Service (See Helplines p19) The Care Quality Commission also ask people to share their experiences of services such as care homes, home care agencies, hospitals, GP’s and ambulance services. 03000 61 61 61 [email protected] You can comment on line at www.cqc.org.uk, where you can also see reports on these services.
28 R Radar keys These keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations, such as railway stations, will let you ‘borrow’ a key. You can buy a key from the following: Main Reception, Poole Civic Centre 01202 633633 Poole Welcome Centre, Poole Quay 01202 253253 Bournemouth Seafront Offices and Tourist Information Centre Access Dorset 01202 771336 [email protected]
29 S Sight loss Advice, support and counselling for people affected by sight loss and their families can be provided through Bournemouth Blind Society (Bournemouth) 01202 546644 www.bournemouthblindsociety.uk Dorset Blind Association 01202 712865 www.dorsetblind.org.uk
Support Groups Information about different groups for carers can be provided by the Carers Support Service (See Helplines p19) and at www.CRISPweb.org
30 S St John Ambulance Run the Carers Support Programme that is a training course for carers, and a support group. 01452 858232 Stroke There are several support groups for people who have had a stroke that can include support for their carers. These can be found on line at www.mylifemycare.com Bournemouth and Poole Keep in Touch Service 01202 636752 Telecare T This is a term used to describe lots of equipment that can help carers and the person they care for. There are a wide range of sensors that can help with disturbed sleep, falls prevention, door alarms, routine prompting.
31 T 01202 458362 (Bournemouth) [email protected] 01202 733255 (Poole) [email protected]
Transport There is help to get you about locally if you can’t use public transport. Sedcat Community Transport (Bournemouth) have a variety of accessible transport schemes and long term loan of mobility equipment. 01202 399700 or 01202 534027 [email protected] or visit their website www.sedcat.org.uk Poole Community Transport have a door-to-door minibus service for shopping and a volunteer driver scheme for people who do not have access to a car and struggle to use public transport. 01202 262220
32 W Wheelchair loans The British Red Cross can loan wheelchairs and other equipment. (See Equipment p15) Manual or powered wheelchairs for a day are available to rent through Shopmobility. Poole Shopmobility, based in the Mulitistorey Car Park in Kingland Road 01202 661770 Castlepoint Shopmobility, based in the lower car park, aisle 11 01202 598295 Boscombe Shopmobility, based in the Sovereign Centre Car Park next to the bus station 01202 399700 Wheels for Freedom can arrange manual or powered wheelchairs to be delivered to your car at major shows and market days across Dorset. Operated through Poole
33 Y Shopmobility or go on line at www.wheelsforfreedom.org.uk
eXcercising It’s not just about going to the gym, there are lots of ways carers can look after their health. There are activities available for all ages. Leisure centres, community centres and libraries all have lots of information about local activities. Visit www.meetup.com to find out if there is something that interests you.
Young Carers Support is available through Action for Children (Bournemouth) 01202 525643 Borough of Poole (Poole) 01202 261550
34 Z ZZzzz Carers can miss out on sleep due to disturbed nights and listening out for the person they care for. Telecare equipment (see p31) can help.
35 Useful names and numbers
GP
District nurse
Social Worker
Occupational Therapist (OT)
Physiotherapist
36 Other useful names and numbers
Name:
Name:
Name:
Name:
Name:
37 Notes
38 Notes
39 Bournemouth and Poole Carers Support Service 01202 458204 [email protected]