CONFERENCE AGENDA

June 2-3 CONGRESS CENTRE

#STORE2015 @RetailCouncil @RCC_MySTORE Produced by Visit STOREconference.ca Program Sponsor

@RetailCouncil @RCC_MySTORE #STORE2015 STOREconference.ca 1 Tuesday, June 2, 2015 7:30 – 8:30 am 9:35 – 10:15 am Breakfast and Networking How Video is Transforming the Way People Shop Networking Hall Main Session Hall Sponsored by Video is becoming a critical component in what defines an engaging e-commerce site, and the most innovative use of video so far has been seen 8:15 - 8:30 am by e-commerce’s trendsetters like Joyus.com. This fashion, beauty and health products e-tailer has put video at the centre of their online experience disrupting Conference Opening & Welcome Remarks consumer’s traditional online shopping habits. Joyus’s Founder & CEO, Main Session Hall Sukhinder Singh Cassidy, a leading Internet and media executive with over 18 Diane J. Brisebois Michael Medline years of leadership experience at Google, Amazon, Yodlee, and News Corp. will discuss how the use of video is transforming the way consumers shop and how PRESIDENT & CEO PRESIDENT & CEO to establish a winning video strategy to succeed in today’s e-commerce world. COUNCIL OF CANADIAN TIRE CORPORATION VICE-CHAIR OF THE BOARD— Anna Martini Sukhinder Singh Cassidy PRESIDENT RETAIL COUNCIL OF CANADA FOUNDER & CEO GROUPE DYNAMITE INC. Kevin Graff JOYUS CHAIR OF THE BOARD— PRESIDENT 10:15 – 10:45 am RETAIL COUNCIL OF CANADA GRAFF RETAIL EMCEE Networking Break Networking Hall 8:30 – 9:15 am 10:45 – 11:30 am Opening Keynote Presentation: The Future of Retail Morning Concurrent Sessions Main Session Hall A) COO Panel Discussion: STORE Operations in the Gerald Storch (Jerry) has had a distinguished 30-year career in retail Modern Age of Retail leadership and management consulting. Jerry is CEO of Hudson’s Bay Disruption Theatre C Company, which includes the Hudson’s Bay and Home Outfitters banners in Canada, as well as and Lord & Taylor in the US. Prior It’s no secret that the retail industry has, and still is, rapidly evolving. to this, he was CEO of Storch Advisors, an advisory firm to large retailers, Particularly over the last few years, the Canadian retail landscape specializing in the challenges of the digital and All-Channel environment. has changed dramatically. Traditional day-to-day operations are in Previously, as Chairman and CEO of Toys“R”Us, Jerry led a resurgence of the midst of a transformation to reflect the needs of a well-informed, the business and grew the company into a $13 billion global retailer. He tech savvy and brand-agnostic consumer. In this panel discussion, expanded the company’s e-commerce business to over $1 billion, drove senior executives will discuss key operational issues and needs when it growth in and throughout the world and oversaw acquisitions comes to today’s consumers, people and technology. The panelists will including FAO Schwarz, eToys and KB Toys. Prior to his tenure at offer solutions to operational challenges in the new retail landscape Toys“R”Us, Jerry was Vice-Chairman of Target where he founded and grew and advice on how to find the best operational balance between Target.com, founded and ran Target’s grocery business, and founded and e-commerce and brick & mortar. oversaw the Target Financial Services credit card business. In his opening Key discussion points will include: keynote session, Jerry will discuss the past, present, and future of retailing in the All-Channel age. • People and Talent, Omni-Channel, In-Store Experience, Supply-Chain, Sales, Execution and Delivery. Sponsored by Sponsored by Jerry Storch CEO PANEL MODERATOR HUDSON’S BAY COMPANY Kevin Graff 9:15 – 9:35 am PRESIDENT GRAFF RETAIL Breakthrough Exclusive Research: The 1st Annual RCC E-commerce Benchmark Survey PANELISTS Main Session Hall Wendy Bennison CHIEF OPERATING OFFICER For the first time in Canada, Forrester Research and Retail Council of Canada have worked together to create the authoritative Canadian ROOTS CANADA LTD. e-commerce benchmarking research for online merchants. Critical for both Jason Mullins senior executives and operational leaders from every function, this survey is EXECUTIVE VICE-PRESIDENT & CHIEF OPERATING OFFICER a hands-on guide for Canadian retailers in understanding the performance EASYHOME LTD. of key e-commerce metrics within their site, and more importantly how they compare both to their Canadian counterparts and retailers around the John Stanton Jr. world. This benchmark survey data, collected Spring 2015, will be revealed CHIEF OPERATING OFFICER for the first time at STORE 2015. RUNNING ROOM Join one of ’s leading e-commerce experts, Sucharita Mulpuru, as she presents an overview of the survey results and discusses the Canadian benchmark performance data in the context of global e-commerce trends and results.

Sponsored by

Sucharita Mulpuru VICE-PRESIDENT & PRINCIPAL ANALYST FORRESTER RESEARCH

6 Program Sponsor: B) How Mobile Has Became a Retailer’s Best Friend 11:30 - 12:15 pm Disruption Theatre B Digital Disruptors Symposium: Learn From the In this session, mobile gurus will walk you through the evolution of mobile Innovators & Rulebreakers! retailing and will take you on a visual journey reviewing some of the best Main Session Hall mobile retail apps from all over the world. The speakers will review how consumers use their mobile phones to access retail information, improve Smart, motivated and fearless, new innovators are creating online their own customer experience in-store and complete transactions. What services and digital first strategies that are reshaping almost every is the future of mobile, now that it has established itself as the benchmark industry. The retail industry has been at the forefront of this disruption for consumer engagement? Our panel of mobile experts will answer this for generations. In this session, digital disruptors come together to talk question and will also demonstrate why mobile phones have become the about how online, mobile innovation and sharing economy are changing retailer’s best friend. the way people buy, sell and interact. They will talk about their own disruptive inventions and will discuss the impact that these and other Steve Buors innovations could have on the future of retail. CEO & CO-FOUNDER RESHIFT MEDIA MODERATOR Harley Finkelstein Jed Schneiderman CHIEF PLATFORM OFFICER PRESIDENT AND CO-FOUNDER SHOPIFY TAPPED MOBILE SYMPOSIUM PARTICIPANTS C) Scaling the Great Wall of China: A Conversation Ian Black Erin Green with Alibaba GENERAL MANAGER COUNTRY LEAD UBER ETSY CANADA Disruption Theatre A China is one of the fastest growing consumer markets in the world, but it’s Aaron Zifkin also a famously difficult place to do business. In this session, Sherri Wu will COUNTRY MANAGER share insight and best practices for succeeding in this highly competitive AIRBNB CANADA landscape for Canadian retailers looking to break into Chinese e-commerce market. For retailers looking to connect with the 100 million cash-rich 12:15 – 1:30 pm tourists travelling overseas from China each year, this session will also focus on Chinese shopping behaviour outside their domestic market. Through this Lunch & Networking dynamic conversation with Sherri Wu, attendees will take away: Networking Hall · Opportunity in China—demographics, spending, trends, insights, etc. AGM Lunch · Innovation and lessons learned from one of the biggest online merchants in Café 1020 the world · How Canadian companies can expand and grow in China via Alibaba 12:30 – 1:00 pm

SPEAKER Lunch & Learn Sherri Wu Disruption Theatre A HEAD OF INTERNATIONAL E-COMMERCE BUSINESS DEVELOPMENT, RCC E-commerce Benchmark Survey: Deep Dive AMERICAS AND VICE GM OF CROSS-BORDER BUSINESS As a follow up to her main stage session, Sucharita Malpuru will take a deeper ALIBABA GROUP dive into the Forrester study on Canadian e-commerce benchmarks. This session will unearth some of the more subtle and detailed comparables FIRESIDE CHAT MODERATOR between Canada to the rest of the world. Sucharita will also provide analysis on Marc Smith how Canadian retailers can leverage these benchmarks and insights in the day- DIRECTOR, STRATEGY AND E-COMMERCE MARKET DEVELOPMENT to-day operating of their e-commerce sites. CANADA POST Sucharita Malpuru VICE-PRESIDENT & PRINCIPAL ANALYST D) DAC Group + RCC Thought Leadership Series: FORRESTER RESEARCH Mapping a Clear Digital Path to Purchase Thought Leadership Theatre Download the STORE 2015 Mapping A (retail) to B (consumers) has never been easier yet so incredibly Mobile App for free! complex. The difficulty lies in managing the detours along the route. Search “Retail Council” to download to your iPhone, iPad, or Android. Retailers need to make sure that their brands are appearing in all the For BlackBerry and Windows phone users, there is a web version markets that they cater to, but keeping up with and delivering against available at https://crowd.cc/store2015. consumer expectations can be a real challenge. In this session, you will learn When prompted, enter the event code STORE2015 and your registration how to develop a strategy for connecting with your consumers at varying number. Your registration number can be found on your badge. points in their purchase journey and how to enable your national brand Enter your information using your choice of profile (LinkedIn, Facebook to interact with your consumers at the local level through highly relevant or Twitter) or enter your information manually. content in the environments they choose. Once installed, you’ll have instant access to some awesome features, like: Sponsored by • The full event schedule Nasser Sahlool • Exhibitor Passport Program—Win some amazing prizes! VICE-PRESIDENT, CLIENT STRATEGY • Social sharing on Facebook, Twitter, DAC GROUP and LinkedIn • Detailed info about speakers, exhibitors, and sponsors • Instant chat & networking with peers at the show • Map of the venue • Notifications of important updates and more @RetailCouncil @RCC_MySTORE #STORE2015 STOREconference.ca 7 12:30 – 1:00 pm B) CIO Panel Discussion: Digitization, Data Security, Privacy & Big Data Lunch & Learn Disruption Theatre C Disruption Theatre B Consumer behaviours are changing, and if a business fails to cater to Embracing the Digital In-Store Experience: Path and Process to the these new behaviours and preferences, they will inevitably lose market Store of the Future share to competitors. Continuing digitization of the enterprise and the Retailers know the future is digital. But the path to experience transformation of physical processes and business models is one of marketing success through digital integration is not often clear. Join the top priorities for retail CIOs these days, in addition to data security Samsung Canada, a world leader in consumer and retail innovation, risks, privacy concerns and Big Data. In this panel discussion, CIOs will and Infusion, a specialist in retail advanced technology solutions, for discuss their list of priorities, how their roles are transforming from a discussion on how to build a successful roadmap for digital retail technology leaders to business leaders, and how they support modern- integration that will wow your customers with next generation in-store day retail operations. Discussion will also include how to turn data and experiences. This session will cover: customer insights into action and results. • Latest trends in digital retail environments Sponsored by • The digital retail ecosystem: Hardware, content and partnerships PANEL MODERATOR • Committing to digital: Taking inspiration from vision to reality Gary Davenport • Power of prototyping through test deployments PRESIDENT & CEO • Global case studies featuring some of the most successful retail digital CIO ASSOCIATION OF CANADA ecosystems • Tools and tips to manage the path and process to the store of PANELISTS: the future Michael Eubanks Presented by SVP INFORMATION TECHNOLOGY AND CIO LCBO PRESENTERS Michel Joncas James Politeski VP, INFORMATION TECHNOLOGY PRESIDENT, ENTERPRISE BUSINESS & COO GROUPE DYNAMITE SAMSUNG CANADA Rodney McBrien Peter Rivera CIO CHIEF EXPERIENCE OFFICER DANIER LEATHER INFUSION Victor DiRisio EXECUTIVE VICE PRESIDENT & CHIEF INFORMATION OFFICER 1:30 – 2:15 pm REXALL & PHARMAPLUS DRUGSTORES Afternoon Concurrent Sessions C) Digital Innovation: Enhancing Customer Experience A) The Integration Roadmap: & E-commerce Optimizing Physical Stores in a Virtual World Disruption Theatre A Disruption Theatre A Despite the rise of e-commerce/m-commerce sites and the Let’s face it; showrooming is here to stay! And mobile e-commerce? transformative power they’ve had on shopping behaviour, many Only going to grow. How about one-to-one marketing? Location- experiences simply fail to ring the proverbial cash register. Join this based marketing? Virtual retailing? They are all going to be session as we explore the common pitfalls of e-commerce/ mainstays of consumer engagement. So, how does physical retail m-commerce and learn what to do (and what not to do) when stay relevant in an increasingly virtual world? By integrating bricks it comes to maximizing profit and engagement digitally. Come and mortar with virtual experiences in a way that makes a trip to the away equipped with tested-and-true usability and user experience store more than worth the effort. guidelines that you can start to implement immediately. Join Patrick Rodmell, renowned retail expert and twenty-year You’ll also get a first-hand look at how Retail Council of Canada veteran of supporting retailers around the world, as he showcases is leveraging these very tools along with a voice-of-the-consumer winning examples and provides concrete advice on how retailers program to eliminate pain points while driving KPIs and ROI. This should be integrating their physical and virtual retail experiences for is your chance to gain the knowledge (and cheat sheet) to agilely long-term success. integrate and differentiate your digital experiences, products and brand.

Session content sponsored by Tara O’Doherty VICE-PRESIDENT, CUSTOMER EXPERIENCE Patrick Rodmell (CX/UX/UI) STRATEGY PRESIDENT COSSETTE RODMELL & COMPANY

8 Program Sponsor: D) VISA Canada + RCC Thought Leadership Series: The Rise of 3:30 – 4:00 pm Mobile Commerce: Trends, Challenges & Opportunities Cyber Crime: A Modern Threat to Retail Security Thought Leadership Theatre Main Session Hall We live in an increasingly connected world. Cisco has estimated that by In the digital world, it has become a major challenge for retailers to keep 2020 there will be 50 billion Internet-connected devices globally. Some their businesses and more importantly, their customers secure. Today, it’s no will take the form of screens we see and use every day like tablets, longer just about money security, but personal information is also at risk, as smartphones and watches; others will be take the form of vehicles, criminals find new innovative ways to steal and wreak havoc on retail brands or household appliances. Even more exciting are the form and the innocent civilians who shop. In this session, Christopher Stangl factors that we haven’t even been exposed to yet. All of these devices will provide an insider’s perspective from an organization that tracks and have the potential to integrate payments and digitize unique commerce captures top cyber criminals around the world. experiences for Canadians. But consumers will demand a payments experience that is seamless, convenient and secure. This session will Michael Eubanks highlight the state of the nation for Canada’s digital consumers and SUPERVISORY SPECIAL AGENT identify the key trends and every day digital commerce behaviours that FEDERAL BUREAU OF INVESTIGATION Canadians continue to embrace. Christopher Stangl Presented by CYBER OPERATIONS SECTION CHIEF FEDERAL BUREAU OF INVESTIGATION Derek Colfer HEAD OF TECHNOLOGY & DIGITAL INNOVATION 4:00 – 4:45 pm VISA CANADA Bricks Meet Clicks: The New Customer Experience in the 2:15 - 2:45 pm Digital Age Main Session Hall Networking Break The digital revolution has unearthed a monumental shift in traditional retail. Networking Hall In-store foot traffic is down, online “webrooming” is up and smartphones have become personalized in-store shopping assistants. Traditional bricks 2:45 – 3:30 pm and mortar retail is far from dead, but it’s undergoing a genesis in which the customer experience starts at home with a phone, laptop or tablet. In this Main Session Hall session, senior retail executives will discuss how they are bridging the gap RCC ReBoot Challenge Finalist Showcase: between physical and digital worlds to deliver a seamless customer experience. Vote for the Winner! MODERATOR Chris Hodgson As part of an overall effort to provide a platform and help foster growth RETAIL AND TECHNOLOGY SECTOR LEAD for Canadian start-up companies who serve the retail marketplace, Retail GOOGLE CANADA Council of Canada launched 2015 RCC ReBoot Challenge. Now meet the top four Canadian Start-Ups as selected by a panel of retail industry SENIOR THOUGHT LEADERS experts. Each of these organizations offers exciting, excruciatingly well Jeff Booth Mitchell Goldhar thought-out solutions for retail—and will tell you about them for five PRESIDENT & CEO PRESIDENT & CEO minutes! You then get to vote for your choice for the winning product or solution with our live digital audience polling platform. The grand prize? BUILDDIRECT SMARTCENTRES Something money can’t buy—a chance to present their solution to the Stefan Sjöstrand RCC Board of Directors! Results will be tabulated and a winner will be PRESIDENT Sponsored by announced at the end of the session. You’ll also have the opportunity to IKEA CANADA meet all ten of the RCC ReBoot Challenge finalists on the trade show floor in our “Disruption Alley”. 4:45 – 4:50 pm While the judges are tabulating the results, a special guest, Matthew Corrin, CEO & Founder of Freshii, Ernst & Young Entrepreneur of the Year winner, Day One Closing Remarks recipient of Canada’s Top 40 under 40 and a Judge Dragon on Next Den Main Session Hall Gen, will join session host Michael LeBlanc from RCC for a fireside chat to share his perspective on the nature of disruptive retail, thoughts on the 5:00 – 6:15 pm key elements to successful startups in Canada, and why collaborating with STORE Conference & ERA Awards these nimble organizations is a “must-do” for retailers of all sizes. Combined Networking Reception ReBoot Challenge Finalists: Networking Hall Sponsored by Hossein Rahnama FOUNDER & CEO 6:15 – 8:30 pm FLYBITS Herman Campbell 2015 Excellence in Retailing Awards Gala PRESIDENT & CHIEF TECHNOLOGY OFFICER Main Session Hall SCENETAG Each year, Retail Council of Canada recognizes the best of the best Ali Asaria in the retail industry at the Excellence in Retailing Awards gala! FOUNDER & CEO This is your opportunity to recognize your team’s hard work and TULIP RETAIL shine amongst industry peers. HOST Steven Kramer CEO & FOUNDER Ben Mulroney WORKJAM ANCHOR CTV’S ETALK SPECIAL GUEST HOST Matthew Corrin Michael LeBlanc FOUNDER & CEO SVP, MARKETING & DIGITAL RETAIL PRESENTED BY FRESHII / JUDGE - NEXT DEN GEN RCC @RetailCouncil @RCC_MySTORE #STORE2015 STOREconference.ca 9 Wednesday, June 3, 2015 7:30 – 8:30 am 10:45 – 11:15 am Breakfast and Networking Networking Break Networking Hall Networking Hall Scholarship Winner’s Breakfast 11:15 – 12:00 pm Café 1020 Morning Concurrent Sessions 8:30 – 8:45 am A) Showcasing Canadian Entrepreneurs: Opening Remarks “Indie” Success Stories Main Session Hall Disruption Theatre B Kevin Graff Truly for small Canadian retailers, it has never been more challenging— PRESIDENT or exciting—in these disruptive times. There are great examples GRAFF RETAIL of small retailers who have carved-out defendable positions in the marketplace and are finding their way into the hearts and EMCEE minds of consumers. This session will uncover the secrets of small 8:45 – 9:30 am Canadian entrepreneurs who are surviving and thriving in the face of overwhelming retail competition. The Future of Retail: How Consumer Behaviour Through this highly engaging panel discussion, panelists will showcase is Transforming Businesses their disruptive strategies on retail concepts, formats, sales channel Main Session Hall models, store designs & visuals, branding, marketing, PR, product Rapidly changing consumer expectations of where, how and when to development and extensions. You will gain insight into their big, hairy buy products are causing retailers to re-examine every part of their audacious goals, hurdles and lessons learned along the way. business models. In this session, PwC will present latest Global and Session content sponsored by Canadian data on shifting consumer behaviour followed by a fireside chat with prominent Canadian brands on how these emerging consumer MODERATOR & HOST trends are reshaping their retail operations and pricing strategies. You will walk away with valuable research and a practical framework for how Susan McGibbon to effectively engage with today’s consumers and how to use these CEO tools to shape their future shopping habits. THE RETAIL LAB

Presented by PANELISTS Zach Davidson SESSION HOST OWNER Ted Salter THE MEAT DEPARTMENT PARTNER, CONSULTING AND DEALS Jeffrey Wexler PWC CANADA FOUNDER SENIOR THOUGHT LEADERS KIND EXCHANGE Bruce Burrows Kristen Wood CIO AND SVP, INFORMATION TECHNOLOGY CEO & CREATOR LOBLAW COMPANIES LIMITED THE TEN SPOT John DeFranco B) Customers First: Dominate Your Market by Winning PRESIDENT Them Over PETSMART CANADA Disruption Theatre A A dynamic young lecturer and creative strategist, BJ Bueno has forged 9:30 – 10:45 am a reputation based on his insight and expertise in building brands. He Retail Without Boundaries: Innovation Around has written several books on marketing and branding and is a sought- the World after speaker. With clients like Kohl’s Department Stores, Scheels, Main Session Hall CAT, Turner Classic Movies, The Life is Good Company, and LA Lakers, Bolivar J. Bueno (BJ Bueno) is in an elite class of thought leaders. As The latest and greatest cutting edge retail trends that are buzzing a top retail consultant and marketing strategist, BJ Bueno has been around the world will be in full display through this highly interactive interviewed by CNN, USA Today, New York Times, and CNN en Español and visual session. Find out how global retailers are attracting modern- day consumers by innovating through unique concepts and state-of- and has a few lessons to share with us today. the-art technology. Two of the best, Bilder & De Clercq and Eataly, will It’s no secret that retailers are having a harder time retaining customers. be highlighted on this visual journey and will present their unique and BJ’s presentation will help you uncover best practices on how to: innovative retail brands while providing a vision into how retail is evolving. • Keep customers coming back to the retailer SESSION HOSTS • Tap into real drivers of loyalty and retention for business growth Diederik van Gelder Neil Stern • Leverage consumer insights that generate top line growth for FOUNDER SENIOR PARTNER your brand BILDER & DE CLERCQ MCMILLANDOOLITTLE SPEAKER Adam Saper CHAIRMAN EBELTOFT GROUP BJ Bueno MANAGING PARTNER & CFO FOUNDER EATALY NORTH AMERICA THE CULT BRANDING COMPANY

10 Program Sponsor: C) Speed to Market! Retail Strategies For Adapting to Modern 12:00 – 1:30 pm Sales Trends Lunch & Networking Disruption Theatre C Networking Hall Product sales trends in Canada are constantly changing. These changes are due to several factors, of which consumer choice is only one part of 1:30 – 2:15 pm the puzzle. Product development, sourcing and logistics, distribution, assortment and pricing all come together with consumer trends to Afternoon Concurrent Sessions drive total sales. How can retailers react to the ever changing consumer, A) Developing Future Retail Leaders while balancing all of the other factors that bring a product to sale? Disruption Theatre C In this session, The NPD Group will examine current sales trends and The H&M Group is Growing! Every day in every corner of the world, explain how retailers/manufacturers are acting on these insights our colleagues continue to set the standard for Fashion and Quality to grow their business across the Technology, Fashion and Beauty at the Best Price. Our growth target is 10-15% per year. The success of markets. Then a panel of senior executives will discuss the various this target depends on one key thing: our people. We need to be sure factors other than simple consumer behaviour that can affect overall we have the right people, with the right leadership skills, to lead our product sales. The group will also discuss strategies for quickly expansion. This session will focus on how we recruit and develop our adapting to current sales trends. future leaders including: SPEAKERS & SESSION HOSTS • The evolution of the H&M recruitment process to help us better assess leadership qualities in prospective candidates—from the first meeting Robert Carter EXECUTIVE DIRECTOR • The journey to develop our leadership philosophy THE NPD GROUP • How we develop and engage current and future leaders • How we have developed our leadership competencies and framework Sandy Silva to inform our succession plan CANADIAN FASHION AND BEAUTY INDUSTRY ANALYST THE NPD GROUP SPEAKERS

PANELISTS Laura Hammond COUNTRY HUMAN RESOURCES MANAGER Bruce Dinan H&M CANADA PRESIDENT & CEO TOWN SHOES Wilfred Lumilan AREA HUMAN RESOURCES MANAGER Terry Lorenz H&M CANADA VICE-PRESIDENT, PURCHASING—HARDGOODS FGL SPORTS B) Online Grocery: A Global and Local Outlook Disruption Theatre B Joel Teitelbaum In many mature retail markets globally, e-commerce growth continues CEO to outpace total retail growth by a factor of 3-4x. Yet online’s share of ISTORE food and grocery products still hovers at around 1% of the total in the D) Moneris + RCC Thought Leadership Series: Optimizing US and just a fraction of a per cent in Canada. After some spectacular Sales & Returns with POS Analytics flameouts in the web 1.0 era, online grocery is going through a Thought Leadership Theatre renaissance. Global stalwarts like Amazon and Walmart are placing big bets on consumable—including in Canada. New players like Instacart, Retail businesses are always looking for ways to stay ahead of the Boxed, and Jet are generating hype, and Canadian leaders including competition and optimize their sales. Moneris and The Retail Equation Loblaw are rolling out new services like click-and-collect. Featuring (TRE) join to discuss how industry-leading payment processing and fresh insight & data from Profitero’s global e-commerce intelligence, predictive consumer analytics tools do just that. Big data analysis of this session will highlight key global developments in the online grocery real point-of-sale transactions has been proven to help retailers better landscape and implications for Canadian retailers and suppliers. manage returns, prevent fraud and shape customer behaviour, all in the creation of new revenue. Keith Anderson Presented by VP, STRATEGY & INSIGHTS PROFITERO SPEAKERS C) A Journey Into Retail Innovation Around the World Rob Cameron Disruption Theatre A CHIEF PRODUCT AND MARKETING OFFICER J.C. Williams Group will offer insights into the latest global retail MONERIS SOLUTIONS concepts and innovation trends. You’ll find ideas and inspiration for your Tom Rittman business in this session centred on the most innovative stores of 2014. VICE-PRESIDENT, MARKETING Attendees will be given a link to download a free copy of their Retail THE RETAIL EQUATION Innovations book. This discussion will include: • An overview of innovation • Seven retail trends your company should absolutely know about: curated collections, customization, experiential retailing, “hyper local,” online offline mashup, “retailvention,” and technology intervention • Examples of innovations in retail around the world

Session content sponsored by Lisa Hutcheson SENIOR ADVISER J.C. WILLIAMS GROUP

@RetailCouncil @RCC_MySTORE #STORE2015 STOREconference.ca 11 D) Mediative + RCC Thought Leadership Series: How Retailers 3:30 – 4:15 pm Can Monetize Retail Platforms Competing with the Elite: How to Survive in a World Thought Leadership Theatre Disrupted by Amazon and Other Global Innovators Retailers are always looking for new ways to maximize the conversion Main Session Hall on their website. In this session, John S. Fanous will present how Mediative helps many retail businesses to get a new source of revenue. Brad Stone is a senior writer for Bloomberg Businessweek and the author Mediative works with retailers to introduce a digital media profit centre of The Everything Store: Jeff Bezos and the Age of Amazon. Brad has been given unprecedented access to Amazon employees, both current into, what is almost by definition, a very margin-slim industry for and former, to give readers the first fly-on-the-wall narrative account of traditional and e-commerce players in the space. the world’s largest online retailer. In a club of tech, business innovators that Presented by include Steve Jobs, Bill Gates, and Mark Zuckerberg. Jeff Bezos stands out for his hyper-competitive business strategies that are leading Amazon to John Fanous current ventures like e-readers and tablet PCs, web hosting for world’s most VICE-PRESIDENT, CENTRAL REGION SALES & SHOPPER MARKETING valuable companies, book publishing and even a top secret space program. MEDIATIVE In this session, Brad will offer keen insights into the history and remarkable growth of a company widely regarded as uniquely innovative, disruptive 2:15 – 2:45 pm and often polarizing. Brad will delve into how Amazon has revolutionized the retail industry in ways that are arguably great for its customers and Networking Break destructive to rivals and local communities. Networking Hall SPEAKER 2:45 – 3:30 pm Brad Stone Facebook Enables: How Brands Interact with AUTHOR & SENIOR WRITER Consumers Through Online Platforms BLOOMBERG BUSINESSWEEK Main Session Hall THE EVERYTHING STORE Industry trends and consumer’s shopping expectations have changed, FIRESIDE CHAT MODERATOR particularly with our youth, and now retailers large and small, global or local, can revolutionize their businesses to capitalize on these trends. In this Doug Stephens fireside chat, Jordan Banks will demonstrate how global and local retailers FOUNDER & PRESIDENT are appealing to the hearts of modern-day consumers and engaging them RETAIL PROPHET through the innovative use of online platforms and content sharing. Case Study: Sport Chek video customization series. 4:15 – 4:30 pm Conference Closing Remarks SESSION HOST & MODERATOR Main Session Hall Jordan Banks Diane J. Brisebois GLOBAL HEAD OF VERTICAL STRATEGY PRESIDENT & CEO AND MANAGING DIRECTOR RETAIL COUNCIL OF CANADA FACEBOOK CANADA

SPECIAL GUEST 4:30 – 6:00 pm Duncan Fulton Canadian Grand Prix New Product Awards SVP COMMUNICATIONS & CORPORATE AFFAIRS CTC Cocktail Reception & CHIEF MARKETING OFFICER Ballroom Foyer CANADIAN TIRE, FGL SPORTS & MARK’S 6:00 – 8:30 pm 2014 Canadian Grand Prix New Product Awards Gala Main Session Hall Now in its 22nd year, the Canadian Grand Prix New Product Awards™ is an annual program that celebrates new products in food, non-food and private-label categories. This awards program provides a unique opportunity for entrants to showcase their new products to a jury of industry experts and to be recognized by their peers. The Canadian Grand Prix New Product Awards encourage new product development and innovation—which are vital to the continued growth of Canada’s consumer products industry.

HOST Ben Mulroney ANCHOR CTV’S ETALK

PRESENTED BY

12 Program Sponsor: