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Information Seeking and Use of Chinese Offshore Students Studying in Australian University Programs” Is New Within a Specific Context

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Information Seeking and Use of Chinese Offshore Students Studying in Australian University Programs” Is New Within a Specific Context Information Seeking and Use of Chinese Offshore Students Studying in Australian University Programs A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy by Xiao Li Gao B. Arts; Dip. Mgt; M.AppSci. (Lib. & Info. Mgt) School of Information Studies Faculty of Education Charles Sturt University March 2014 Table of Contents ii Table of Contents iii Table of Contents TABLE OF CONTENTS ........................................................................................................................ III LIST OF TABLES ................................................................................................................................... IX LIST OF FIGURES ................................................................................................................................. XI ACRONYMS ............................................................................................................................................ XI CERTIFICATE OF AUTHORSHIP .................................................................................................... XII ACKNOWLEDGEMENTS .................................................................................................................. XIII PROFESSIONAL EDITORIAL ASSISTANCE ................................................................................ XIV ABSTRACT ............................................................................................................................................ XV 1 INTRODUCTION ................................................................................................................................... 1 1.1 BACKGROUND .................................................................................................................................... 1 1.2 DEFINITION AND SCOPE ...................................................................................................................... 4 1.3 RESEARCH MOTIVATION ..................................................................................................................... 8 1.4 RESEARCH OBJECTIVES .................................................................................................................... 10 1.5 OUTLINE OF THE THESIS ................................................................................................................... 12 1.6 CHAPTER SUMMARY ......................................................................................................................... 13 2 LITERATURE REVIEW ..................................................................................................................... 15 2.1 CHAPTER OVERVIEW ........................................................................................................................ 15 2.2 RELATED STUDIES ON INFORMATION SEEKING AND LIBRARY USE OF INTERNATIONAL STUDENTS .... 16 2.3 RELATED STUDIES ON INFORMATION SEEKING AND LIBRARY USE OF DISTANCE STUDENTS .............. 17 2.4 RELATED STUDIES ON LIBRARY SERVICES TO OFFSHORE STUDENTS ................................................. 20 2.4.1 Library services for offshore students ...................................................................................... 21 2.4.2 Student experience of library services provided by US, Canadian and European universities22 2.4.2.1 Library provision .............................................................................................................................. 23 2.4.2.2 Language barriers .............................................................................................................................. 24 2.4.2.3 Technological barriers ....................................................................................................................... 24 2.4.2.4 User capability and ICT skills ........................................................................................................... 25 2.4.3 Student experiences of library services provided by Australian universities ........................... 25 2.4.3.1 Library provision and connectivity ................................................................................................... 26 2.4.3.2 Language barriers .............................................................................................................................. 27 2.4.3.3 User awareness and information skills .............................................................................................. 27 2.4.3.4 Absence of human support ................................................................................................................ 28 2.4.4 Section summary ...................................................................................................................... 29 2.5 CONCEPTUAL MODELS IN INFORMATION BEHAVIOUR RESEARCH ...................................................... 31 2.5.1 Key concepts in information behaviour research .................................................................... 32 Table of Contents iv 2.5.2 Evolving conceptual models in information behaviour research ............................................. 33 2.6 WILSON’S GENERAL MODEL OF INFORMATION BEHAVIOUR .............................................................. 35 2.6.1 Wilson’s models and research on information seeking in context............................................ 38 2.6.1.1 Niedzwiedzka’s model—a critical modification of Wilson’s model in a health organisational setting ...................................................................................................................................................................... 39 2.6.1.2 Urquhart and Rowley’s model—an adaptation of Wilson’s model in an educational setting ........... 40 2.6.1.3 Nujoud, Morris and Maynard’s model—an application of Wilson’s model in a developing country ...................................................................................................................................................................... 40 2.6.1.4 Ishimura and Barlett’s model—an addition to Wilson’s model in an international education setting ...................................................................................................................................................................... 41 2.6.2 General model of information behaviour—a guide for this study ............................................ 42 2.6.3 Section summary ...................................................................................................................... 42 2.7 CRITIQUE AND RESEARCH QUESTIONS ............................................................................................... 44 2.8 CHAPTER SUMMARY ......................................................................................................................... 46 3 RESEARCH DESIGN ........................................................................................................................... 48 3.1 CHAPTER OVERVIEW ......................................................................................................................... 48 3.2 PHILOSOPHICAL UNDERPINNINGS FOR THIS RESEARCH ..................................................................... 49 3.3 METHODS IN INFORMATION BEHAVIOUR RESEARCH ......................................................................... 51 3.3.1 Quantitative research ............................................................................................................... 51 3.3.2 Qualitative research ................................................................................................................. 52 3.3.3 Mixed-methods research .......................................................................................................... 53 3.3.4 Rationale for using mixed-methods research ........................................................................... 54 3.4 A CASE-STUDY APPROACH ................................................................................................................ 56 3.4.1 Characteristics of a case-study approach ................................................................................ 56 3.4.2 Rationale for the use of case study in this research ................................................................. 58 3.4.3 Rationale for using two sites in a case study ............................................................................ 59 3.5 IDENTIFYING AND ACCESSING THE RESEARCH SITE ........................................................................... 59 3.6 DESCRIPTION OF THE RESEARCH SITES .............................................................................................. 61 3.7 DATA COLLECTION ........................................................................................................................... 69 3.7.1 Questionnaire ........................................................................................................................... 71 3.7.1.1 Questionnaire design ......................................................................................................................... 71 3.7.1.2 Likert scale development .................................................................................................................. 72 3.7.1.3 Translation and verification of bilingual questionnaire ..................................................................... 74 3.7.1.4 Pre-testing questionnaire ..................................................................................................................
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