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Making Ideas Count Corporate Profile Corporate Profile The Ricoh Group provides an array of image processing equipment and other products and services in keeping with its customer-centric focus on creating value. Our lineup includes digital multifunction printers (MFPs), printers, laser printers, facsimile machines, production printers and systems, projection systems, digital duplicators, and other equipment and related consumables, services, and soft- ware. We also supply cloud services and network applianc- es, as well as digital cameras, thermal media, PC unit products, and semiconductor devices. Contents The RICOH Way 1 Relentlessly Progressing Towards Tomorrow 2 Message from the President 3 About the Ricoh Group 4 Spotlighting Ricoh’s Service Solutions 5 Products Imaging and Solutions 8 Industrial Products 12 Other 14 New Core Businesses 15 Technological Innovation 16 Corporate Social Responsibility 18 Sustainable Environmental Management 20 A Solid Record of Innovating Value 22 Sponsoring Excellence 25 About the Cover Numbers on the cover highlight several of Ricoh’s key achievements in its drive to deliver new value for its customers, notably that it: ● Was No. 1 in the global A3 laser MFP (including single function copiers)* market in 2016 in terms of shipments ● Operates in around 200 countries and regions worldwide (as of March 31, 2017) ● Has acquired 50,638 patents worldwide (as of March 31, 2017) ● Seeks to reduce greenhouse gas emissions across its entire value chain to zero (by 2050) Ricoh is marking its 81st anniversary in 2017, and remains committed to providing new value to its customers. *Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2016 Q4 The RICOH Way Creating new value and business growth while working towards a sustainable society The RICOH Way constitutes the basis of all corporate activities Values stated below. Under our Mission Statement, “we are of the Ricoh Group. It is comprised of the Founding Principles committed to providing excellence to improve the quality (“Love Your Neighbor, Love Your Country, Love Your Work”— of living and to drive sustainability.” or The Spirit of Three Loves) and the Mission, Vision, and The RICOH Way Founding Principles The Spirit of Three Loves Love your neighbor, Love your country, Love your work —Kiyoshi Ichimura, founder Mission, Vision, and Values Mission Statement At the Ricoh Group, we are committed to providing excellence to improve the quality of living and to drive sustainability. Vision Statement To be the most trusted brand with irresistible appeal in the global market. Values Statement To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our Ricoh founder Kiyoshi Ichimura formulated these principles in winning spirit, innovation and teamwork to sharpen our 1946. They inform how we do business, encouraging us to customer-centric focus, and we also must commit to the highest constantly improve and contribute to the wellbeing of all standards of ethics and integrity. stakeholders. The principles embody Mr. Ichimura’s dedication by championing mutual respect, contributing to society by Please visit the following website for a detailed explanation of our Mission, Vision, cherishing the planet, and encouraging our people to find and Values: http://www.ricoh.com/about/commitment/philosophy/ meaning in work and passionately take on new challenges. Corporate Profile 1 Relentlessly Progressing Towards Tomorrow EMPOWERING DIGITAL WORKPLACES We formulated a value proposition called EMPOWERING DIGITAL WORKPLACES, which underpins our drive to improve workplaces by using innovative technologies and services that enable individuals to work smarter. EMPOWERING is all about addressing the uniqueness of teams and individuals in keeping with our corporate philosophy and enduring commitment to putting customers first. WORKPLACES are diverse, encompassing offices and wherever people work. Our DIGITAL technology brings everything together. We will continue to leverage services and solutions for imaging and other systems and our technological edge to deliver exceptional customer value and champion social sustainability everywhere. 2 Corporate Profile Message from the President Creating value beyond customer expectations The Ricoh Group has consistently provided innovative products and services since its inception in 1936. Today, we are expanding our reach beyond the traditional office, as our customers are working in new digital workplaces. Ricoh is empowering digital workplaces by using advanced technologies and services that enable individuals to work smarter, thereby delivering true customer value. We will also expand our reach to deliver new value for society. All of our employees draw on The RICOH Way and the Spirit of Three Loves, the founding principle of Kiyoshi Ichimura, which underpins our corporate activities. Under The RICOH Way, our mission is to provide excellence to improve the quality of living and to drive sustainability. Our vision is to be the most trusted brand with irresistible appeal in the global market. We are leveraging the collective talents of our people in keeping with our corporate tagline of “imagine. change.” so we can imagine the future and change what we do today. We are swiftly and dynamically innovating to keep ahead in a rapidly changing world. We will continue striving to satisfy our Yoshinori Yamashita President and Chief Executive Officer customers, creating unique value beyond their expectations. Corporate Profile 3 About the Ricoh Group Delivering outstanding products and services worldwide The Ricoh Group has business operations in approximately 200 factory automation cameras—to services and solutions such as countries and regions of the world. Our portfolio ranges from Managed Document Services and IT solutions. In addition to products designed to help people interact with information— technology, the Ricoh Group is known for its customer-centric including office imaging equipment (MFPs, printers, etc.), approach. As a responsible global citizen, we are also working production printers, supplies, digital cameras and industrial proactively to build a sustainable society through our business products such as thermal-based media, semiconductors and activities. Total Number of Geographic Consolidated Sales Employees Coverage 2,028.8 105,613 Approx. 200 billion yen (as of March 31, 2017 countries and regions worldwide (FY2017) (as of March 31, 2017) A3 Laser Number of Patents MFP/Copier Market Acquired Worldwide Research Budget Ratio * No.1 50,638 5.6% A3 laser MFP/copier share includes single-function patents of total sales copiers in terms of shipments in 2016. (as of March 31, 2017) (FY2017) * Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker 2016 Q4 ■ Sales by Geographic Area ■ Sales by Category Other Imaging & Solutions Other ¥111.9 billion ¥1,792.0 billion ¥195.8 billion 5.5% 88.3% 9.7% Industrial Products ¥124.8 billion Europe, Mid-East, FY Japan 6.2% FY Africa 2017 Ofce Imaging ¥767.5 billion 2017 ¥456.4 billion 37.8% ¥1,274.8 billion 22.5% 62.8% The Americas ¥609.0 billion Network System 30.0% Solutions ¥310.9 billion Production Printing 15.3% ¥206.2 billion 10.2% 4 Corporate Profile Spotlighting Ricoh’s Service Solutions Anticipating change to help boost customer productivity Many organizations operate globally and share a lot of in- by optimizing office equipment worldwide, offering com- formation digitally, so they must network their equipment plete administrative support for networked office environ- to survive and prosper. Ricoh can accommodate changing ments, slashing operating costs, and lowering environmental workstyles with products and solutions that can deliver impact. The following case studies highlight ways in which complete value packages for customer business processes. we have served the Miami Marlins and Vodafone. We can greatly enhance the productivity of our customers Managed Document Services Production Printing Services Maximizing efficiencies by addressing the management of print Providing the printing and communications support organizations and electronic information. need to meet even their most ambitious business goals. Visit the following site for details. Visit the following site for details. http://services.ricoh.com/services/managed-document-services/ http://services.ricoh.com/services/production-printing-services/ Communication Services IT Infrastructure Services Making it possible to collaborate and share with anyone, anywhere, Protecting organizations from security threats and keeping anytime with the best ways to communicate and engage. businesses up and running online. Visit the following site for details. Visit the following site for details. http://services.ricoh.com/services/communication-services/ http://services.ricoh.com/services/it-infrastructure-services/ Application Services Business Process Services Enhancing business performance through a best fit solution that Helping businesses to stay a step ahead of the market by making integrates within existing systems. them more agile through optimized processes. Visit the following site for details. Visit the following site for details. http://services.ricoh.com/services/application-services/ http://services.ricoh.com/services/business-process-services/ Workplace Services Sustainability Management Services Helping workplaces to function efficiently by optimizing the use of Empowering businesses to realize the significant benefits for space and
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