2015 Community Impact Report An Enduring Legacy

Dear Friends, 2015 Board of Directors This year Westside Family Healthcare is celebrating the impact of the community Thomas A. Sweeney, MD leaders who paved the way for us to become the organization we are today. Chair As the chair of Westside’s Board of Directors, I’m honored to recognize the Norman D. Griffiths, Esq. celebration of two major milestones. First, we celebrate the 25th anniversary 1st Vice Chair of our President & CEO, Lolita Lopez. Second, we celebrate the 50th Anniversary Kevin M. Baird, Esq. nd of the Community Health Center movement — a movement that led to the 2 Vice Chair establishment of the federal Health Center program, which provides Westside with Carol Di Luzio, CPA Treasurer critical federal funding to support the care of our uninsured patients. Beryl Barmore Since joining Westside in August 1990 as its Executive Director, Lolita’s vision Secretary and unwavering leadership have supported Westside’s growth from a tiny two- Richard B. Carroll, Esq. exam-room office to ’s largest community health system, providing Susan Coletti, Esq. care to more than 28,000 patients annually. Milton Delgado, EdD, MBA Lolita actively leads local and national initiatives that keep our work and mission Theresa Hasson at the forefront of Delaware’s healthcare delivery system transformation. As an David R. Lewis, CPA organization, we are proud to have her at the helm to guide our organization into the future and build an enduring legacy. Wanda M. Lopez Connie Montaña The Community Health Center Movement began 50 years ago as a small pilot Rev. Aaron R. Moore program. Drs. Jack Geiger and Count D. Gibson, Jr. had a vision and drive Maria L. Perez to transform the way healthcare is delivered and address root issues affecting health such as poverty. The original mission endures today: to provide healthcare Terry Richard to underserved communities where there are few or no options for care. Donnita Scott, MD Janice Tildon-Burton, MD Fifty years later, the centers have not just survived, but have expanded into the largest system of primary care in the country. Westside Family Healthcare, like thousands of other health centers in America, believes that our strong and Executive Leadership Team enduring health center mission is a testament to the important past, present Lolita A. Lopez, FACHE and future role of health centers in the nation’s healthcare system. We are truly President & Chief Executive Officer grateful for the vision of our leaders to help create such an enduring legacy. Donna M. Goodman, CMPE VP & Chief Finance and I invite you to celebrate our health center through this year’s Community Operating Officer Impact Report. Tom Stephens, MD Chief Medical Officer Teresa A. Cheek, Esq. Health & Happiness to you and yours, Chief Legal & Human Resources Officer

Our Mission: To provide equal access to quality healthcare, regardless of ability to pay. Our Vision: To achieve health equity through the provision of person-centered care. Thomas Sweeney, MD Chair, Board of Directors westsidehealth.org

2 Our Core Services Westside Family Healthcare is more than a doctor’s office to the more than 28,000 patients for whom we will care this year; it is a “primary care medical home,” where patients are at the center of their care. As a non-profit community health system, we are committed to meeting the highest clinical quality and safety standards. We have been a Federally Qualified Health Center since 1994, a Joint-Commission-accredited ambulatory care facility since 2000, and certified by The Joint Commission as a Primary Care Medical Home (PCMH) since 2012.

eill O’N nnie of A Photography care Primary Healthcare Family Support Services Our team of dedicated clinicians provide high-quality, Our support services team works hand-in-hand with patients comprehensive, culturally competent and coordinated to connect them to resources they need to live health and person-centered primary healthcare. In 2014, we cared for happy lives. Our social service coordinators connect patients 28,401 patients through 103,022 patient visits. to resources such as food, support groups, housing, and job assistance. Patients also have access to a team of healthcare Dental Care coordinators who facilitate specialty care and refer our Our dental team provides preventive and restorative dental patients to our on-site team of Certified Diabetes Educators care for patients at two dental offices located in our Wilmington and Registered Dietitians. In 2014, our support services team and Dover health centers. In 2014, our dentists and hygienists provided one-on-one support services to 2,007 patients cared for 3,600 patients through 11,459 patient visits. through 3,403 patient visits. Prenatal and Postpartum Care Migrant and Seasonal Farmworker Health Program Our “We Deliver” program not only “delivers” but also offers In 2014, our mobile health outreach team cared for patients comprehensive case management, social support 253 patients through 576 patient visits, and completed services, nutrition counseling, and breastfeeding support. In health and social services assessments for more than 2014, our maternal health program cared for 1,192 prenatal 700 farmworkers. patients and delivered 675 babies. Behavioral Health Care We offer on-site behavioral healthcare services that include medication management and counseling. In 2014, our behavioral health clinicians cared for 579 patients through 2,429 visits.

Westside Family Healthcare T I M E L I N E

1965 1988 1990 1998 2000 2003-2009 Community Health Center Westside opened Lolita Lopez joined Westside relocated to Expanded services to movement started by its doors Westside as 1802 W. 4th Street Northeast, Newark and Drs. Jack Geiger and Executive Director Bear/New Castle Count D. Gibson, Jr. Westside earned Joint Commission Accreditation

2010 2011 2012 2014 2015 Lolita Lopez-Jesse Expanded services Expanded services to Expanded dental Lolita Lopez Fund established to Dover Middletown and purchased services to Dover celebrating 25 years Mobile Health Unit as President and CEO

3 “We Deliver”: Helping Moms and Babies Thrive From family planning to labor and delivery to newborn care, we provide the support and care families need to be healthy and happy. We provide social and support services to moms-to-be each year on-site at our offices and through our community partners. Our caring team of physicians and nurse practitioners work hand-in-hand with our patients and families to tailor their care to fit their needs, lifestyle, and culture. Starting with the first prenatal appointment, care revolves around our patient’s convenience and comfort. Our prenatal patients receive support from our prenatal nurse case managers and social services coordinators throughout their pregnancies and after birth to ensure they receive the care and services they need. An enrollment specialist provides on-site eligibility assistance to help patients enroll in any financial assistance sends personalized text messages System to provide on-site OB/GYN care, programs for which they are eligible. directly to our patients each week with labor and delivery at Christiana Care, and helpful tips and reminders timed to the postpartum education through the Health Moms-to-be also have access to prenatal baby’s expected date of delivery. There Ambassador program. For patients at and parenting classes in English and is also an app that provides additional our Dover health center, we partner with Spanish, on-site bilingual breastfeeding information about baby’s development, Dedicated to Women to offer prenatal peer counselor, support groups such as pregnancy, childcare tips, and more. services, and labor and delivery services Christiana Care Health System and The are provided through our partnership with Nemours Foundation’s Generating Equity Our care extends beyond the doors of Bayhealth Medical Center. Together with for our Mothers (GEM) breastfeeding our health centers to help ensure that our partners, we provide high quality support group, social services programs, women who plan to become mothers healthcare for every stage of care for nutrition counseling, and behavioral health have the care, education and the tools mothers and their babies to help services. Since 2011, we have partnered they need to have healthy babies. We Delaware families thrive. with Text4Baby, which is a service that partner with Christiana Care Health

“They really treat me well at Westside. The staff is helpful and always treats me Juana, pictured here, is a nice. The doctors and nurses take 24-year-old mother who is the time to explain things so I can pregnant with her second understand and show an interest child, a little boy she plans to in helping me. I’ve had a good name Nathan. She has been a experience as a prenatal patient Westside patient for six years. and appointments have been convenient for me.”

4 2014 Patient Impact and Demographics

28,401 26,000+ patients cared for 31% individuals were educated of our patients are and/or assisted by our uninsured enrollment specialists with enrolling in health coverage since 2013

6,134 87% patient visits for support of our patients have a and enabling services, household income at or such as podiatry care, below 200% of the Federal vision, nutrition, and Our Impact, Poverty Line diabetes education Our patients, Our community

95% of our prenatal patients 4 in 10 patients delivered babies at a are best served in a language other healthy weight 103,022 than English patient visits

2014 Financial Statements

Patient Service Revenue $9,356,987 Federal Grants Program $7,548,636 $14,793,746 2014 State and Local Grants 2014 $3,109,082 General & Revenue Expenses Administrative Special Events $6,370,265 $21,129,416 $46,921 $21,245,543 Contributions Fundraising $37,251 $81,532 Other Income $1,030,539

45+36+1314+L Operating Income (Loss)69+ $ (116,127) 30+1L Non-Operating Income $ (32,216) Change in Net Assets $ (148,343) Beginning of Year Net Assets $ 7,347,387 Net Assets $ 7,199,044 5 Connecting Delaware’s Farmworkers to Healthcare Since 2011, our Farmworker Health Program has cared for The heart of the program is our dedicated and talented outreach hundreds of Delaware’s farmworkers and their families team, led by Charita Olabiyi, the Director of the Farmworker by providing healthcare services onsite at local Health Program and Outreach Manager. Ms. Olabiyi has worked farms. Currently, we are the only medical with farmworkers for over two decades and in 2015 was honored provider in Delaware that offers a program by the Migrant Clinicians Network as one of “30 Clinicians of this kind. We are proud to partner Making a Difference” in migrant health. Her team is supported with farm owners in Delaware so that by our 20-member Farmworker Advisory Council, which is they can access care for the co-chaired by a farmworker representative who also serves on farmworkers who pick the local fresh Westside’s Board of Directors and Ms. Olabiyi. Members of the produce that we eat every day. Council represent other organizations that serve farmworkers, Our farmworker outreach team the grower community, the faith-based community, the State of travels to several farms in the area Delaware, and other agencies and organizations that can provide on our mobile health unit after work insight, guidance and support for this community, including hours, typically late in the evening, to Bayhealth Medical Center, the Migrant Clinicians Network, provide basic primary care services Telamon Corporation, the Delaware Department of Education, onsite at the farms. This “medical home” and the Fruit and Vegetable Growers Association of Delaware. on wheels, purchased by Highmark Blue Since Delaware’s farmworkers are multilingual, our outreach Cross Blue Shield Delaware’s BluePrints for team is also multi-lingual. Our lay health promoters are have

Ph y specialized training to provide health education to farmworkers otog aph raphy otogr the Community grant award, has two state- care of Sandra Wylie Ph of-the-art exam rooms and cares for migrant and and act as interpreters during patient visits. seasonal farmworkers during Delaware’s growing season from Ms. Olabiyi says that “from driver to provider,” the team is May to October. Farmworkers and their families receive routine passionate about their work and “always willing to go above and medical services, including check-ups, health screenings, and beyond.” In the past four years the team’s efforts have ranged point-of-care testing like rapid HIV testing. If a patient needs from throwing a baby shower for one of our prenatal patients to additional medical or dental services, our outreach team also uses connecting a farmworker to the specialized care he needed to a passenger van to bring patients back to our Dover health center. manage his diabetes.

Farmworker Health Program Director: Charita Olabiyi

“At the end of the day, when someone who was sick smiles at you because you helped them feel better, it Charita Olabiyi, makes you feel like you did the Director of Farmworker right thing. They appreciate what Health Program and you did to make a difference in Outreach Manager at their life. I am proud to be a part our Dover health center. of the farmworker outreach program and the many patients it serves.”

Left to right: Several of our Farmworker Health Outreach Team members, Mobile Health Unit, and a Farmworker patient 6 Photo of Mobile Health Unit care of Annie O’Neill Spotlight on Lolita A. Lopez, FACHE: Celebrating 25 Years as President and CEO Twenty five years ago, Lolita Lopez walked through the door of small, two-exam-room health center on the west side of Wilmington, and she hasn’t looked back since. She was greeted by more patients than staff members in the waiting room. The health center had opened in 1988, after a small group of mission-driven volunteer nurses recognized a need for primary care services in the community, and opened its doors by relying on private donations. The mission of this tiny clinic, known now as Westside Family Healthcare, has been Lolita’s life’s work and legacy: to ensure that underserved neighborhoods in Delaware have access to the primary care that their families need and deserve. Under Lolita’s leadership, Westside has become Delaware’s largest community health provider with six health centers, two dental offices and a mobile health unit. Today, Westside employs Ph oto phy more than 230 staff members, many of whom live in or are from the communities that we grap togra hy car ie Pho serve. Westside cares for more than 28,000 patients annually from underserved communities, e of Sandra Wyl which means that Delaware’s neighborhoods are healthier today than two decades ago. As an active leader in community health, Lolita’s commitment extends well beyond the walls “Lolita has provided 25 years of of the health center. She is involved in statewide initiatives to transform the health care committed service to bettering delivery system to make it more patient-centered, quality-driven, and cost-effective. She is not only the lives of the many an advocate for community health care on a national and regional level, working to ensure Delawareans Westside serves, we have funding and resources for the long term. In 2014, she was inducted into the Grassroots Advocacy Hall of Fame by the National Association for Community Health but helping to improve the Centers in recognition of her commitment and dedication to community health centers. health care system as a whole,” Lolita continues to reduce barriers to care and find innovative solutions to achieve her vision said U.S. Senator. Tom Carper. of health equity for Delawareans.

Celebrate Lolita’s 25th Anniversary by making a tax-deductible donation to the Lolita Lopez-Jesse Fund, an endowment fund for the benefit of Westside Family Healthcare. Donate online at our website: www.westsidehealth.org or mail a check to 300 Water Street, Suite 200, Wilmington, DE 19801 with “Lolita Lopez-Jesse Fund” in the memo line.

2014 Individual Donors & Supporters

Javier and Sarah Acuña Sue Davis Greta Glaser Pamela Kavanaugh Hannah Miracle Valeri Alcantara Cynthia de Leon Donna and Mark Goodman Ryan Keohane The Moelis Family Foundation Karen Antell Lydia DeLeon Lisa A. Goss, R.D.H., BS Molly Keohane Connie Montaña Meredith Bailey-Orr Milton Delgado, EdD Robert Gove Mary Kessler Rev. Aaron Moore Kevin and Karen Baird Lisa DeRose Katherine Granfield Anne Kirby Carolyn Moore Beryl Barmore Nichelle DeWitt Greene Rob and Jean Krapf James L. Moore Louis Bartoshesky Carol A. Di Luzio, CPA The Hon. Norman D. Griffiths Alex Lalani William and Brenda Morrison Leslie Bastianelli Diane L. Di Norscia Patrick and Linda Grusenmeyer Brunia A. Lapeine In honor of Susan and Chris Coletti Donald Bauman Karen A. Ditullio-Ewell Josh Hagelin Dr. and Mrs. Robert J. Laskowski Jamie Murray Susan Behrens Dr. and Mrs. S. Barry Diznoff Rebecca Hamlin The Hon. Gregory F. Lavelle Dr. Janice E. Nevin Karl and Kristin Bennett Brent Drever Patricia Hampton Lance Layton Joanne Nimmo Dr. Nate Bent Dr. William Duncan Antoinetta Handy Barbara E. Lemmen Douglas Nishimura Tina Bogia Thomas Dyer Stephanie Hardwick Amanda Lewis Dr. Leonard A. Nitowski Dawn Bordley Bernice Edwin Marc Harnly David and Nadine Lewis Sarah Noonan Davis Brenda Cabrera-Nieves Dr. Justin Eldridge Judy Harper Tammy Lindsay Debbie and Bob Norris Leisa Campbell Bernadette Evans Annie Harris Rachel Linstead Goldsmith Maggie Norris Bent Rick Carroll, Esq. Elizabeth Faircloth Terri Hasson Christopher Linzey Anthony Panchisin The Hon. Michael Castle Diana Fisher Hubert and Linda Hess Lolita A. Lopez, FACHE Christine M. Paoletti Jennifer Celeste Mark Fisher Dr. and Mrs. Sidney W. Hess Wanda M. Lopez Sandi Patterson Teresa Cheek, Esq. Paige Fisher Maria Hess, EdD Alison Mack Stephanie Patterson and John Cochran Brendon Fisher Dale Hoops Gwen L. Marsh Drew Keohane Susan and Chris Coletti Dr. Cynthia Flynn and Donna Hopkins Lisa Maxwell Sylvie Penichon Ms. Deirdre Boyle Kathleen Coletti John Hundley Constance McCabe Joshua Personius Tinesar Forrest Eileen T. Conner Pamela R. Huxtable Dr. Katie McCarthy Gary and Lear Pfeiffer Jane and Jim Francisco Dr. Kathy Cornelius Melissa Ianetta Shawn and Aileen McElhaney Ryder Pingry Chris Fraser Christina Cottrell Eric D. Jacobson Jeanne McFadden Stephen Pleskach Edward J. Freel Phoebe Craven Jason Jaszemski Karen C. McFadden Charles and Kathryn Potter Gail Fremder Jose Cruz-Gonzalez Mr. and Mrs. Lynn C. Jones Freddy McMinds Ellen Promise Mary Cunningham-Kruppa Thomas Friedman Yolanda Jones Paul Messier Rachelle Cutrona Joseph Giordano Arlene Katris Michael Miller • Continued on page eight 7 Individual Donors and Supporters • Continued from page seven Edward C. Ratledge Lloyd L Thoms, Jr. J. M. Reames Janice Tildon-Burton Larry Reger Ana Velasquez Our Locations Michael Reph William J. Wade Bear/New Castle Health Center Northeast Wilmington Marcia Reynolds Lynne Wallace Pam Richards Allison and Patrick Walters 404 Fox Hunt Drive Health Center Emily Robertson Nick Ward Bear, DE 19701 908-B East 16th Street Fred and Karen Robinson George Watson Dover Health Center Wilmington, DE 19802 Linda Salley Deborah L. Watson 1020 Forrest Avenue Wilmington Health Center Dr. Molly Sandrian Rev. Thomas Wesley Weeks, Sr. Dover, DE 19904 1802 West 4th Street Penelope Saridakis and Mrs. Leona Brown Weeks Wilmington, DE 19805 Dr. Donnita Scott Sue Weimer Middletown Health Center Jane L. Scott Joseph Welte 306 East Main Street Administrative Office Lynn and Rodney Sharp Joelle Wickens Middletown, DE 19709 Wayne Smith Bill and Mary Jane Willis 300 Water Street, Suite 200 Kelly A. Smith Kevin Wilson Newark Health Center Wilmington, DE 19801 Philip Winkler Dr. Tom Stephens 27 Marrows Road Ancillary Administrative Office Charles Sterner, Jr. Ed and Connie Wissing Newark, DE 19713 Dr. Robert J. Wolf 2 Penns Way, Suite 412 Michelle Sullivan New Castle, DE 19720 Dr. Thomas A. Sweeney and Aidan Zdebski Anna Maria Leitgeb

2014 Corporate and Community Donors and Supporters

$3,000+ T.S. Smith & Sons Doctors for Emergency Service Waters Corporation $2,999-$1,000 Wilmington City Council Bank of America United Methodist Women of the Christiana Care Health System Newark United Methodist Church Citi Bank Corporate Matching Gifts Delaware Physicians Care, Inc. AmazonSmile DuPont Aetna Foundation Dynamic Physical Therapy Bank of America Charitable Helen F. Graham Cancer Center Foundation The M&T Charitable Foundation JPMorgan Chase Foundation WSFS Bank 2014 Grant Funders Wilmington City Council Health Resources and Services Up to $999 Administration, U.S. Department Architectural Alliance of Health and Human Services State of Delaware Asset Management Alliance American Cancer Society ATI Physical Therapy Bank of America Charitable Baird Mandalas Brockstedt, LLC Foundation Bayhealth Medical Center Benco Dental The Benefit Group, LLC BKD CPAs and Associates, LLP Capano Management Company BTL Foundation The Honorable Dennis P. Williams - Christiana Care Health System The City of Wilmington y Communities in Schools of Delaware Ph aph oto togr Brokerage Services, Inc. graph Pho Crestlea Foundation y care of Sandra Wylie Delmarva Power Delta Dental Community Care Foundation Emory Hill Real Estate Services, Inc. Highmark BlueCross BlueShield Gonser and Gonser, P.A. Blueprints for the Community Picture of our 2015 race winners at Goorland Enterprises, LLC Henry Schein Cares Foundation, Inc. our 25th Annual The Westside Way Highmark BlueCross BlueShield Delaware The Mid-Atlantic Association of Superhero 5K/10K event at the Kelly Intellisound, Inc. Community Health Centers Logan House in Trolley Square. Thank Nemours Health and Prevention Services The M&T Charitable Foundation you to our racers, donors, volunteers New Destiny Fellowship March of Dimes and sponsors who helped make this PEP Cleaning Services National Association of Community event a great success! View Health Centers RE/MAX Sunvest Realty Welfare Foundation

Photography on the front cover is care of Maggie Norris Bent and Stephanie Patterson