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CQC – OUTSTANDING the John Hampden Surgery Newsletter The John Hampden Surgery Newsletter Dr R Mallard – Smith Dr S Roberts t Dr K Hodder April 2016 CQC – OUTSTANDING We are pleased to announce that following an inspection carried out on the 27th of January 2016 by The Care Quality Commission we have been awarded an overall ‘outstanding’ status. We are extremely proud of our achievement and would like to share the inspection findings! Please visit the link below for a summary of the inspection carried out or read our full Inspection report which is can be found in our reception library. http://www.cqc.org.uk/location/1-566464515/inspection-summary#overall Dementia and Carers Support Events ACTIVITY CAFÉS Join us for activities such as crafts, CARER SUPPORT GROUPS exercise and games followed by light If you are a carer for someone with dementia and you would like to meet with refreshments and information and other carers for support; The Alzheimer’s Society run monthly groups facilitated by support. a trained member of staff. Meetings are as follows: Aylesbury Aylesbury - Change of Venue - Meeting Room 1,The Healthy Living Centre, Walton The Salvation Army, Meadow Way, Court Shopping Centre, Hannon Road, Aylesbury Bucks, HP21 8PJ Aylesbury, Bucks, HP20 1XS. The 3rd Monday of each month: 10.30 – 12 noon th th th First Tuesday of the month: 10.15 – 12pm 18 of April, 16 of May and the 20 of June. 5th of April, 3rd of May and the 7th of June Amersham - Amersham Free Church, Woodside Road, Amersham, HP6 6AJ Chesham 1st Tuesday of each month: 10:30am – 12 noon th rd th Chesham Community Hall, Chesham Town 5 of April, 3 of May and the 7 of June. Hall, Chesham, HP5 1DS. Last Monday of the month: 1.45 – 4pm High Wycombe – Downley Community Centre, The Library, School Close, Downley, 25th of April, 23rd of May(3rd Monday) High Wycombe, HP13 5TR. and the 27th of June. The 3rd Wednesday of each month: 10:30am – 12 noon 20th of April, 18th of May and the 15th of June. The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampden.co.uk Dignity Awards – Vote and View Nominations! Vote for dignity The Dignity & Respect Awards 2016 need your votes! The John Hampden Surgery are happy to announce that both Dr Sian Roberts and our Vulnerable Patient Nurse, Deirdre Watkins have both made the final nomination round for their efforts. Dr Sian Roberts & Deidre Watkins Over the last 3 years Dr. Roberts developed the John Hampden surgery to make it dementia friendly and got funding to support a personalised dementia specialist nurse - Deirdre Watkins. We have learnt as a surgery the importance of caring and supporting vulnerable patients in the community so they are able to live an independent and fulfilling life. We have a greater understanding of the fear and anxiety that a visit to the surgery may provoke and the environment we have developed provides a unique supportive place You can add your vote by visiting the link below and clicking on the circle next to the nomination you wish to vote for (maximum one vote in each category) up until 12 noon on Thursday, 14 April 2016. Your vote will count towards the final vote from the audience on the day of the event taking place in Aylesbury on Friday, 15 April. To add your vote please visit - http://www.buckscc.gov.uk/social-care/care-for-adults/dignity-awards-vote-and-view- nominations/ Please see overleaf for a personal message from Dr. Sian Roberts regarding the nomination. Important Dates Saturday Clinics 23rd of April 2016 21st of May 2016 The Surgery will be closed on Monday the Please note Saturday appointments nd th are for routine care matters only. 2 and 30 of May due to the May Bank Holidays. To book appointments please contact a For full details of our opening hours and member of the reception team. information on the services we offer please visit www.johnhampden.co.uk. The John Hampden Surgery, 97 High Street, Prestwood, Great Missenden, Bucks, HP16 9EU TEL: 01494 890900, EMAIL: [email protected], Website: www.johnhampden.co.uk 2 Dear Patient, We are delighted to have been shortlisted for a Dignity in Care award by Bucks County Council. We would like to share with you our team project on dementia and hope you can support us, by voting via this link; www.buckscc.gov.uk/votedignity. Our John Hampden Surgery team shares the vision in that patients should enjoy life and live well with dementia. We have recognised the importance of person centred care for our patients with dementia. With this in mind, we have worked hard on making our surgery as Dementia Friendly as possible. Each member of our staff has become a “Dementia Friend” and as a team, we have had dementia awareness training to help us all understand how to help and communicate with patients with dementia. We provide double appointments and appointment prompts, support for carers and annual reviews for both the patient with dementia and for their carer. We work closely with partners Carers Bucks, Age UK and Alzheimer’s Society as well as the local social service team and memory clinic team, to provide a streamlined package of care. We have looked objectively at the surgery itself and improved the signage, changed carpets, provided a memory box and a memory clock. We are part of the Dementia Friendly community for Great Missenden, sharing and learning from other local businesses. We employ a Community Support Nurse, Deirdre, who visits patients in their homes, to support them and their carers and to offer advice regarding relevant local services. Deirdre recognises that it can be stressful for patients to have dementia and for carers too and she provides fantastic support at times of difficulty. Deirdre also helps with the planning of what a patient with dementia may like from family or health professionals should they deteriorate in the future. Deirdre encourages patients to complete a” This is me " document, which is a simple and practical tool that people with dementia can use to tell people about their needs, preferences, likes, dislikes and interests. It enables health and social care professionals to see the person as an individual and deliver person-centred care that is tailored specifically to the person's needs. It can therefore help to reduce distress for the person with dementia and their carer. It can also help to prevent issues with communication. We share the "This is me" document with all our staff so we can get a real understanding for the patient to help tailor our approach with each and every patient. We can also send the document with any written referrals to hospital, so that the hospital staff too can get to understand the patients, and helps reduce anxiety and improve communication. We are very proud of what we have achieved, and hope you don’t mind us sharing this with you! Please do feel free to contact me if you would like any further information on our project. There is also further information available on our website, Thank you (and of course thank you for your vote!) Dr. S Roberts 3 .
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