FC Cincinnati Game Day Retail Associate

Job Title: Game Day Retail Associate Department: Consumer Products Reports to: Team Store Manager About TQL Stadium Opening May 1, 2021, TQL Stadium, FC Cincinnati’s home, is one of the most ambitious soccer-specific stadiums in not only North America but the world. Critically acclaimed global design firm, Populous, designed an innovative and forward- thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer (MLS). The $250 million, privately funded stadium has a capacity of 26,000, with the closest seats within 15 feet of the field. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. Additionally, the team’s famous supporters’ section, The Bailey, will grow to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in the stadium, but still allows sufficient sun in to grow a natural grass field. The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coaches offices, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. TQL Stadium meets all current requirements to host CONCACAF and FIFA events, featuring top national teams from around the world, including the U.S. Men’s and Women’s National Teams, as well as the world’s top club teams for friendlies. More information about the stadium is available at Twitter, Instagram and Facebook, or visit the stadium’s website: TQLStadium.com. Position Overview The Game Day Retail Associate reports to the Team Store Manager and will assist with all team store/retail related functions on home game days. The Game Day Retail Associates role is to drive sales, acknowledge each customer, build loyalty, ensure high service standards and act as a brand ambassador in alignment with organizational core values and mission. The Game Day Retail Associate will work day of game only at various locations throughout West End Stadium’s concourse. Responsibilities Business Objectives • Leverage selling tools to achieve goals, maximize sales and have a positive impact on client’s overall game day experience. Self • Takes a proactive approach to self-development while giving/receiving feedback through coaching and training. • Exhibit pride through positive demeanor, body language and personal presentation. • Demonstrate professional etiquette through integrity, honesty and respect for others. Customer • Consistently deliver customer service in line with our TEAMWORK values. • Acknowledge all customers and treat them as if they were a guest in your home. • Offer the unexpected to create a memorable experience. Brand • Create an inspiring shopping experience through creative and compelling shopping environments, by actively participate in upholding the brand aesthetic in all merchandising activities. • Demonstrate a true passion for FC Cincinnati, Soccer and Cincinnati. • Ensure wardrobe is consistent with FC Cincinnati’s aesthetic. Skill Requirements • Exceptional written, oral and interpersonal skills • Strong customer service skills • Ability to Multi-Task • Creative Thinker • Must be available to work weekends and game days Experience/Education Requirements • 6+ months of retail and/or customer service experience required • Knowledge of fashion, athletic apparel and trends is a plus Work Hours Hours include approximately 8-24 hours per month (hours vary by month due to game schedule), including nights, weekends, and potentially holidays. Must be available to work at least 70% of scheduled events per month. This job is part-time and seasonal and offers competitive wages. Weekend availability is mandatory. Work Environment This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable and lights are bright or dark with occasional exposure to pyrotechnics or strobe lighting. May be required to stand for up to 6 hours. Instructions to Apply Please apply through this link and include your resume and salary requirements. Please indicate if you are a West End neighborhood, Cincinnati, OH resident. TQL Stadium is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. .

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