Sendpro® Online Mobile App User Guide

Shipping & Mailing Outbound and Inbound Package Management

SendPro® Online Mobile App

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information. About this Book

The SendPro Online Mobile App User Guide is designed to assist in the daily operations of the app.

Version History

Document Part Number Release Date Comments

SV63363 Rev. A May 22, 2020 Initial release

SV63363 Rev. B July 8, 2020 App Update: Shipping workflow changed Changes to Creating a shipping label in the SendPro Online Mobile App

SV63363 Rev. D December 16, 2020 App Update: Preset feature added Changes to Creating a shipping label in the SendPro Online Mobile App

Other Resources

This section identifies other resources that may be helpful when working with the SendPro Online Mobile App.

Related Documentation

SendPro® Online Support page

Pitney Bowes User Guide December 2020 3 This page intentionally left blank. Table of Contents

4 - History & Tracking

Viewing your History in the SendPro Online 1 - Getting Started Mobile App 19 Tracking a Shipment in the SendPro Online Installing the SendPro Online Mobile App 7 Mobile App 19 Installing a printer on an Android phone for the Emailing tracking information from the SendPro Online Mobile App 7 SendPro Online Mobile App 20 Installing a printer on an Apple iPhone for the Watching a shipment in the SendPro Online SendPro Online Mobile App 8 Mobile App 20 Adding postage in the SendPro Online Mobile App 9 Signing out of the SendPro Online Mobile App 9

2 - Addresses

Adding an Address to the Address Book in the SendPro Online Mobile App 11 Editing an Address in the SendPro Online Mobile App 11 Deleting an Address from the Address Book in the SendPro Online Mobile App 12 Searching for an Address in the Address Book in the SendPro Online Mobile App 12

3 - Shipping Labels

Creating a Shipping Label in the SendPro Online Mobile App 14 Reprinting a label in the SendPro Online Mobile App 15 Requesting a USPS refund in the SendPro Online Mobile App 16 Voiding a FedEx or UPS label in the SendPro Online Mobile App 16 Pitney Bowes User Guide December 2020 5 1 - Getting Started

In this section

Installing the SendPro Online Mobile App 7 Installing a printer on an Android phone for the SendPro Online Mobile App 7 Installing a printer on an Apple iPhone for the SendPro Online Mobile App 8 Adding postage in the SendPro Online Mobile App 9 Signing out of the SendPro Online Mobile App 9 Getting Started

Installing the SendPro Online Mobile App

In order to use the SendPro Online Mobile App, you first need to install the app on your phone. The app is available in the Apple App Store and Google Play Store.

Method 1

1. Scan this QR code to go directly to the app in your phone's app store.

2. Download and install it as you would any other app.

Method 2

1. On your phone, open the App Store (Apple) or Play Store (Google Android). 2. Search for SendPro Online. 3. Tap on the SendPro Online Mobile App. 4. Download and install it as you would any other app.

Installing a printer on an Android phone for the SendPro Online Mobile App

To print shipping labels directly from your Android phone, you first need to install a printer on your phone.

1. On your phone, go to Settings > Connections > More connection settings > Printing > Default Print Service.

l If you do not have this option, open Settings and search for printing. 2. If a list of printers does not appear, tap the three dots in the upper right corner and select Add printer.

Pitney Bowes User Guide December 2020 7 Getting Started

3. To add the printer using its IP address: a. Tap Add printer by IP address. b. Enter the IP address of your printer. This can be found in the printer's settings. c. Tap Add. 4. To add the printer using Wi-Fi Direct: a. Enable Wi-Fi Direct on your printer. Consult your printer manufacturer’s help if needed. b. On your phone, tap the slider next to Wi-Fi Direct printing to turn it on. c. Once the printer appears in the list, tap on it.

Installing a printer on an Apple iPhone for the SendPro Online Mobile App

To print shipping labels from your Apple iPhone, you first need to install a printer on your phone. The printer must be AirPrint enabled and connected to the same Wi-Fi network as your phone. Consult Apple's AirPrint help page if needed.

1. On your phone, open Safari. 2. Go to any website, e.g., google.com.

3. Tap the Share icon. 4. Tap Print. If Print is not visible, you may need to swipe or scroll to view it. 5. Tap Select Printer. 6. Tap on the printer you wish to use. Once Print is enabled, the printer is installed.

7. Tap Cancel to back out of printing the Safari page and return to the SendPro Online Mobile App.

Pitney Bowes User Guide December 2020 8 Getting Started

Adding postage in the SendPro Online Mobile App

You can add postage to your USPS account through the SendPro Online Mobile App.

1. On the Home screen, tap Funding. 2. To add one of the preset amounts, tap on it. 3. To add a different amount, tap Custom and enter the amount on the line. 4. (Optional) To assign this postage purchase to a cost account, tap the Cost Account menu and select the account. 5. Tap Add Postage.

Signing out of the SendPro Online Mobile App

Sign out of the SendPro Online Mobile App if you need to sign in with a different account.

1. From the home screen, tap the menu in the upper left corner. 2. Select Sign Out. You can now sign in as a different user.

Pitney Bowes User Guide December 2020 9 2 - Addresses

In this section

Adding an Address to the Address Book in the SendPro Online Mobile App

Addresses added in the SendPro Online Mobile App are also visible on other SendPro products.

To add an address manually:

1. On the home screen, tap Address Book. 2. (Optional) If you wish to add a sender instead of a recipient, tap the Senders tab.

3. Tap the add icon. 4. Enter the contact details. 5. Tap Save.

To add an address using the camera:

1. On the home screen, tap Address Book. 2. (Optional) If you wish to add a sender instead of a recipient, tap the Senders tab.

3. Tap the add icon. 4. Tap Scan Address. 5. If prompted for access to your phone's camera, allow it. 6. Point the phone's camera at the address you wish to scan. Align the address inside of the box and tap the camera (white circle) button. 7. Drag the corners of the box so that only the address is showing inside the box. Anything that is not part of the address should be cropped out. 8. Tap the check mark button. 9. Add any additional information you wish to add. 10. Tap Save.

Editing an Address in the SendPro Online Mobile App

Addresses edited in the SendPro Online Mobile App are also updated in the address books of other SendPro products.

Pitney Bowes User Guide December 2020 11 Addresses

1. On the home screen, tap Address Book. 2. If the address you wish to edit is a sender, tap the Senders tab. 3. Tap the address you wish to edit. 4. Tap the edit icon. 5. Edit the contact details as needed. 6. Tap Update.

Deleting an Address from the Address Book in the SendPro Online Mobile App

You can delete addresses that you no longer need from your address book. Addresses deleted from the SendPro Online Mobile App address book are also removed from the address book in other SendPro products.

1. On the home screen, tap Address Book. 2. If the address you wish to delete is a sender, tap the Senders tab. 3. Tap the address you wish to delete. 4. Tap the delete icon. 5. Tap Delete.

Searching for an Address in the Address Book in the SendPro Online Mobile App

If there are many addresses in your address book, you can use search to locate the one you need.

1. On the home screen, tap Address Book. 2. To search senders instead of recipients, tap the Senders tab. 3. Tap the search icon. 4. Start typing part of the name or address. When you stop typing, matching addresses are displayed. 5. To close the search results, click the X. All addresses are displayed.

Pitney Bowes User Guide December 2020 12 3 - Shipping Labels

In this section

Creating a Shipping Label in the SendPro Online Mobile App

You can use the SendPro Online Mobile App to create a shipping label on your phone and either print it directly from your phone or save it as a ship request to print from your computer later.

The SendPro Online Mobile App to can only create domestic shipping labels. To create international or APO labels, use SendPro Online in your web browser.

1. On the Home screen, tap Ship. 2. (Optional) To use a preset that you have created in the SendPro Online Mobile App, tap the Choose Preset tab and tap the desired preset. Presets must be created and edited in the SendPro Online Mobile App. Tip: If new presets were added in the SendPro Online Mobile App, you can swipe down in the app to refresh the presets list. 3. If not using a preset, tap the Choose Package Type tab and choose your packaging type.

l If using carrier-specific packaging, choose the desired carrier tab.

l If using your own packaging, choose the My Packaging tab. 4. If using carrier-specific packaging, select the package type. Scroll down to see more package types. 5. If using your own packaging, select the package type. To enter the dimensions and weight, tap on each field and enter the measurement. 6. Tap Continue. 7. The default sender address is used. To choose a different sender address, tap the sender address at the top and select the desired address. 8. Enter the recipient address, or tap the address book icon and select it from the address book. If you enter a new address, select the Add to address book box to save it in your address book. 9. To email the tracking number when you print the label, select the Email the tracking number box. The sender and recipient email addresses are automatically filled in if they are in the address book. To add another address, tap on the line below the box and enter it. 10. Tap Continue. 11. If prompted to verify the address, tap Use Suggested. 12. Select the service you wish to use. Scroll down to see all available services.

Pitney Bowes User Guide December 2020 14 Shipping Lables

13. Optional:

l To add extra services, tap Add Extra Services, select the services, and tap Apply.

l To compare rates with different carriers, tap the carrier tabs at the top. If you selected a carrier- specific package type, you will only see rates from that carrier. To see rates from all carriers, select My Packaging.

l To sort the services, use the Sort By menu at the top.

l To go back to the previous step, tap the back arrow.

l To start over from step 2, tap Start Over. 14. Print the label now, or create a ship request to print later from your computer:

l To print the label directly from your phone if you have a printer installed: a. Tap Print. b. If the Label Options screen opens, select the label options, then tap Print. c. (Optional) Tap Print Sample to print a sample label. d. When the label opens, select the printer, select any other needed options, then tap Print to print the label. If you do not yet have a printer installed on your phone, you can select All printers > Add printer to add one.

l To create a ship request that you can print later from a computer: a. Tap the arrow next to the Print button and tap Create Ship Request. b. When ready to print the Ship Request, sign in to SendPro Online on a computer or other device from which you can print. c. In SendPro Online, go to Print > Ship Requests. Ship Requests do not appear in the SendPro Online Mobile App once created.

Note: If USPS SCAN Form printing is enabled in the SendPro Online Mobile App, the label will be added to the current SCAN Form.