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The Changing Face of Retail

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The Changing Face of Retail The Changing Face of Retail Nick Gladding Senior Retail Analyst, IGD • IGD provides leadership to the food and consumer goods industry, helping it prepare for, and face into, the strategic challenges ahead • A research and education charity, IGD is the leading source of information and best practice on the consumer goods industry worldwide © IGD 2018 Insight built on global research programme 43 countries visited 925 stores seen in 2018 24,000 store photos added to Retail Analysis in 2018 = IGD’s offices © IGD 2019 Source: IGD Research Page 4 Today we’ll cover three topics Global retail Future retail trends Global channel outlook trends © IGD 2019 Source: IGD Research Page 5 The global retail outlook © IGD 2019 Page 6 The changing face of retail 1860-1950 1950-1965 1980-2000 >2020 Convenience store Supermarket Hard discount Omnichannel Limited offer of daily Self-service Price is key Seamless products of retail of Changing face Changing 1900-1950 1965-1980 2000-2020 Department store Hypermarket Internet Large assortment at Everything under one Convenience and range acceptable prices roof © IGD 2019 Source: IGD Research Page 7 The $2.6trn prize: Grocery market growth 2018-2023 (+5.1% CAGR) Europe +$450bn Asia & Oceania North America $1,157bn +$250bn Latin America +$304bn Middle East & Africa +$415bn © IGD 2019 Source: IGD Research. CAGR is calculated using nominal values in US $ at 2018 exchange rate. Page 8 Europe: Top 10 retailers 2018 and 2023 2018 2023 CAGR 140 12% 120 10% 100 8% 80 6% 60 CAGR 4% 40 20 2% 0 0% Sales through grocery bn) (US$ channels grocery through Sales Lidl Aldi Tesco Carrefour Rewe Edeka Auchan Leclerc Ahold X5 Retail Delhaize © IGD 2019 Source: IGD Research Page 9 The changing face of retail What will drive retail? © IGD 2019 Source: IGD Research Page 10 “People have a voracious appetite for a better way… “…and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’” Source: Jeff Bezos, Amazon, 2018 Letter to Shareholders Global retailing trends Doing Data good is Seamless Help me Anywhere, dictates good stores be healthy anytime the way business Download your free copy from www.igd.com/igdfutures © IGD 2019 Source: IGD Research Page 12 Data dictates the way 46% of supply chain experts say they are prioritising developing a data- driven business culture* © IGD 2019 Source: IGD Research *IGD Supply Chain Analysis: ‘Supply Chain For Growth’, Kroger, Alibaba Page 13 Doing good is good business 74% of UK shoppers say they’ve become more aware of the environmental impact of plastic packaging in the last 12 months* © IGD 2019 Source: IGD research, * IGD ShopperVista research Seamless stores Amazon: no checkouts Auchan: no staff © IGD 2019 Source: IGD Research Page 15 Help me be healthy Colruyt’s SmartWithFood Ingred.io: ingredient checker © IGD 2019 Source: IGD Research Page 16 Anywhere, anytime 3.2bn users of social media worldwide each month $86bn global value of consumer spend on mobile apps Amazon and Snapchat in 2017 © IGD 2019 Source: IGD Research Page 17 The changing face of retail Global channel trends © IGD 2019 Page 18 Global forecast: Cash growth by channel 1.600 +$220BN 2018 2023 1.400 1.200 +$115BN 1.000 800 +$167BN 600 +$104BN Sales bn) Sales (US$ 400 +$100BN 200 0 Supermarkets Hypermarkets Discount Convenience Online Specialist Stores © IGD 2019 Source: IGD Research, IGD Datacentre. Tracked retailers’ data only. Page 19 Global forecast: Channel shares 50% 2018 2023 40.9% 39.0% 40% 29.5% 30% 27.0% 20% 16.9% 15.3% 11.6%12.1% 10% 4.5% Share globalretail market of 2.2% 0.5% 0.5% 0% Supermarkets Hypermarkets Discount Convenience Online Specialist Stores © IGD 2019 Source: IGD Research, IGD Datacentre. Tracked retailers’ data only. Page 20 Large stores: Celebrating fresh food – S Group’s Food Market © IGD 2019 Source: IGD Research Page 21 Large stores: New reasons to visit – Sainsbury’s, Birmingham © IGD 2019 Source: IGD Research Page 22 Large stores: E-collection – Walmart / Asda © IGD 2019 Source: IGD Research Page 23 Large stores: Interactive electronic shelf labels © IGD 2019 Source: IGD Research Page 24 Convenience: Robot delivery Co-op, UK © IGD 2019 Source: IGD Research Page 25 Convenience: Modular partnerships Spar and Londis, Ireland © IGD 2019 Source: IGD Research Page 26 Discount: Format development to serve missions better Aldi UK Aldi Nord Germany Front of store food-to-go fixture Ingredients for one recipe in the same fixture © IGD 2019 Source: IGD Research Page 27 …supplemented with excitement-generating initiatives online Lidl UK Lidl US Lidl UK “Blue Monday” featured blue packaged products Lidl UK The more people retweeted / Liked posts on within Pick of the Week social media, the lower the price dropped © IGD 2019 Source: IGD Research Page 28 Closing messages © IGD 2019 Page 29 Closing messages 1. Anticipate and adapt to changing consumer wants and needs: Businesses need to be agile to retain relevance in this fast-paced environment 2. Future proof your business by embracing the five global trends: Data, sustainability, store reinvention, health and social commerce 3. Back the winning growth channels: Drive forward with faster-growing channels and future-proof existing stores © IGD 2019 Source: IGD Research Page 30 Q&A Download your free copies from www.igd.com/igdfutures © IGD 2019 Source: IGD Research Page 31.
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