One to One: Interpersonal Skills for Managers. INSTITUTION Staff Coll., Bristol (England)
DOCUMENT RESUME ED 375 759 HE 027 858 AUTHOR Turner, Colin; Andrews, Philippa TITLE One to One: Interpersonal Skills for Managers. INSTITUTION Staff Coll., Bristol (England). REPORT NO ISBN-0-907659-82-9 PUB DATE 94 NOTE 124p. AVAILABLE FROMStaff College, Coombe Lodge, Blagdon, Bristol, BS18 6RG, England, United Kingdom (12.50 British pounds). PUB TYPE Books (010) Guides Non-Classroom Use (055) EDRS PRICE MF01/PC05 Plus Postage. DESCRIPTORS Administrator Effectiveness; Administrator Guides; Administrator Role; *Administrators; *College Administration; Colleges; Communication Skills; Foreign Countries; Higher Education; *Interpersonal Competence; Job Skills; Listening Skills; Transactional Analysis IDENTIFIERS Gestalt Psychology; Neurolinguistic Programming ABSTRACT This book explores interpersonal skills for college administrators through analysis of fictional, but typical, scenes and dialogues set at a fictional "Elmdale College". The analysis and discussion use transactional analysis, gestalt psychology, and neuro-linguistic programming theories to help the reader understand the underlying processes that take place in different types of encounters between people. Individual chapters discuss the following skills:(1) establishing good contact and creating rapport; (2) activE, listening; (3) locating ownership of problems;(4) assertive behavior and dealing with requests and refusals;(5) using language well;(6) coping with criticism;(7) exploring personal issues; (8) staying with reality;(9) giving and receiving feedback; (10) interviewing the marginal performer; and (11) examining the role of personal beliefs in a skills-based approach. Appendixes list characters that appear in the scenes, chart the organizational structure of Elmdale College, and offer brief notes on transactional analysis, neuro-linguistic programming, and gestalt psychology. Includes an index. An annotated bibliography contains 17 recommended readings.
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