HEB TIMES Issue 27- 2017Lr.Pdf
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ISSUE TWENTY SEVEN • WINTER 2017 e h T HEBRIDEAN TIMES Cycling Land of 30th over The Waterways and Anniversary Minch Windmills Season THE HEBRIDEAN TIMES CONTENTS Hebridean Princess News in Brief ............................ 3-4 WeLCoMe To The WinTer 2017 Meet the Team .......................... 5 ediTion of The hebrideAn TiMeS Fiona Spriggs, Head Housekeeper As we complete the last few cruises of what has been another very View from the Bridge ............6-7 successful season, we are busy making plans for Hebridean Princess ’ Captain Richard Heaton annual refurbishment. We will be replacing the soft furnishings and carpets in a further 12 guest cabins, making a total of 24 cabins renewed Celebrating 30 Seasons ...... 8-9 in the last 2 years with the remaining 6 to be redecorated in the winter Scotlands Magical of 2018-19. Our plans also include a complete renovation of a number of West Coast .............................. 10 bathrooms, where possible we will be fitting separate walk-in shower Richard Baines cubicles in addition to the bathtubs. Cycling over The Minch .......... 11 with Chris Boardman Many of our crew will soon be returning home for a well-earned rest, Land of Waterways and whilst our engineers will be hard at work over the winter servicing and Windmills ............................ 12-13 undertaking essential maintenance to ensure that everything is shipshape for our first cruise in 2018. The West Coast of Scotland .............................. 14 On behalf of the Captains, Senior Officers, Ship’s Company and all our Jeremy Hawkings shore-side staff, I should like to wish you a very Merry Christmas and a Luxury Scotland Happy Hogmanay. Monopoly Competition ........ 15 Reflections on Norway .......... 16 Captain Frank Bondø Louise Pratt Hebridean Times Editor 2 Cover image: Eilean Donan Castle WINTER 2017 NEWS IN BRIEF bouTique CruiSe Line of The yeAr On Monday 18th September 2017, Food and Travel Magazine held its annual Reader Awards ceremony in the elegant 2017 surroundings of the Royal Automobile Club, Pall Mall, London. READER AWARDS It was a great night for Hebridean Island Cruises as we scooped the MA GAZINE WINNER accolade of Boutique Cruise Line of the Year. We were up against strong competition, but every vote from the Food and Travel Magazine readers counted and we would like to thank every one of We are delighted to win them for casting their vote, helping us to secure this prestigious award. this fantastic award at such a respected event - this “really does illustrate our commitment to providing the best cruise holidays in a truly unique and elegant way and is testament to our officers, crew and staff both on board and ashore. Ken Charleson, Managing director for hebridean island Cruises Lisa White (Reservations Manager), Jonathan Moffatt (Sales & Marketing Manager) and Louise Pratt (Sales & Marketing Consultant) ChAriTy Ship ViSiT ” Regular guest, John Noorani, may be known to many of you as a very keen photographer, often opting for a quick lunch on deck while the ship is sailing so as not to miss a single shot. John is always happy to share his photographs, many of which have appeared in Hebridean Princess brochures over the years, with other guests. In return, he asks that they give a donation to the International Otter Survival Fund, a charity John has supported from its very beginning in 1993. With the charity based on Skye, John arranged for the founders of IOSF, Paul Yokon, John Noorani and Grace Yokon Paul and Grace Yokon, to visit the vessel and have a tour round while she was in Dunvegan in June. Paul is now Head of Operations and Grace a Director of the charity. During the visit Paul and Grace met a number of crew including Captain Richard Heaton and kindly donated a copy of IOSF’s “Otters of the World” book for the ship’s library. John has managed to raise over £1,000 in this way and we would like to congratulate him on his fund-raising efforts and encourage his fellow guests to “purchase” some of his wonderful images to Eurasian Otter support a worthwhile cause. www.hebridean.co.uk 3 THE HEBRIDEAN TIMES NEWS IN BRIEF 25 yeAr SerViCe LiSA WhiTe, reSerVATionS MAnAger 2nd October 1992 is firmly etched in my brain – my first day at Hebridean Island Cruises. After training as a Chef, gaining my degree in Tourism and working in various hotels, the opportunity arose for a new challenge, although this was a complete change in my career, it was still in the hospitality industry - I jumped at the chance and 25 years later I can honestly say that I have never looked back. In the first few years I worked for Susan and Tony Binns, founders of the Company, whose dreams of a luxury cruise ship sailing the Western Isles came to fruition. I have seen many changes over the years, but one thing that remains the same is the loyalty of our guests. Not one day at Hebridean is the same which makes this a very special company to work for, there will not be many companies like this. Originally from Newcastle upon Tyne with Geordie blood running through my veins, I can now honestly say that I also have Hebridean blood which I cannot get out of my system. beST dreSSed SCAreCroW? We would like to thank Mrs Pamela King for sending in this photograph of her husband’s old Hebridean fleece which was purchased on Hebridean Spirit in 2003, on a fabulous journey to St Petersburg, and has been worn constantly ever since. Sadly, the zip on the jacket has recently broken so the old fleece now has a new home, relegated to the scarecrow on their allotment! Mrs King wonders if this is a first for Hebridean? if you have any news you would like to share in The hebridean Times please let us know. We would love to hear from you. 4 01756 704704 WINTER 2017 MEET THE TEAM - fionA SpriggS, heAd houSeKeeper It is hard to Oban with Beppo and Seona Buchanan-Smith, who I can’t compose an article thank enough for making me the head housekeeper I am about oneself. I am today. After Eriska I never thought I would find a new work just from a normal home, nothing seemed to fit until the day the I received a working class family, telephone call advising me that Hebridean Island Cruises was seeking a new head housekeeper on board Hebridean born in Chesterfield Princess . Could I follow such a hard act as (previous in Derbyshire. housekeeper) Lynn Garth after 17 years? However, I have very strong women in my My typical day begins very early polishing the brass, which I family, but my love, but after that no two days are the same. One minute I can be looking at the refit list for next year or making beds, inspiration and whatever it is there is never a dull minute and I work with passion for my the best team I have ever worked with. Everyone has been housekeeping career has been driven by one man so helpful to a total seagoing novice who thinks portholes - my father, who has always been a Hotel General are windows and still thinks the galley is a kitchen! “It all Manager leading from the front line. My Mother takes time”, says the ever patient Captain Richard Heaton. and Nan always had a family motto “ hard work The job is all about giving our guests the best holiday never kills you and be passionate about what you experience and making things as seamless as possible. do ”. Well I am. So in short, it was always obvious What are your favourite ports of call or islands to me at some stage I would do something in visited by Hebridean Princess ? hotels, although I fell into it accidentally. My most favourite port of call this season has to be St Kilda When my then husband was in the Armed Forces and I had where I stood on the Bridge at 5.30am and was moved to my daughter Rebecca (my joy), I needed to work. Working tears of joy at such a mystical place with the mist clearing in private housekeeping for senior officers, this quickly over the head land, although I didn’t feel that way during developed into working in messes, running the camp areas the crossing (I need to develop my sea legs more next and the organisation of VIP and Royal visits in liaison with season!). Also the Isle of Harris, what girl doesn’t want and the Military Commanding Officer. need a new Harris Tweed bag or two? When we left the army my hotel life started, working my What are your most memorable moments on way quickly from deputy to head housekeeper and, in 2004, Hebridean Princess ? having the joy of working alongside my father as his head housekeeper. My most memorable moments are easy, meeting all of you, our lovely guests. Of course, our guests on board Hebridean My career highlights have included gaining a degree level Princess are the best in the world, you are what have made qualification in housekeeping, winning a White Rose Award me so very happy and I can’t thank you all enough for all whilst working at the Leopold Hotel in Sheffield, opening the laughter and for making me feel so welcome this Casa Hotel in my home town of Chesterfield and of course season. Thank you. working at the wonderful 5-star Isle of Eriska Hotel outside Village Bay, St Kilda THE HEBRIDEAN TIMES VIEW FROM THE BRIDGE by Captain Richard Heaton Captain Richard Heaton, Richard Wilson & Chief Purser David Indge Lysefjord, Norway View from Dun Caan, Raasay here has the cruising season gone? Setting sail on the Clyde in March seems like only yesterday, yet whilst the time has flown swiftly by, we have certainly covered some nautical Wmiles, and in doing so, met some interesting people on a journey which has taken us to some new and unique places.