SAFE, EFFECTIVE, COMPASSIONATE CARE Hamad Medical Corporation is the main provider of secondary and tertiary healthcare in and one of the leading hospital providers in the .

1 Managing Director’s welcome

Hamad Medical Corporation is the main We have a long history of caring for the people Hamad is a forward-thinking organization national provider of secondary and tertiary of Qatar. As an organization we have kept pace that blends the best elements of Qatari Our mission is to deliver the healthcare in Qatar and one of the leading with the rapid growth and development of the values, innovation and skills with high-caliber hospital providers in the Middle East. nation in recent decades. This progress is evident international expertise. Our aim is to deliver safest, most effective and most in both the expansion of facilities to meet the safest, most effective and most We are committed to contributing to the demand as well as improved quality of care. compassionate clinical care with high patient nation’s development under the visionary satisfaction rates. compassionate care to each leadership of His Highness the Emir, Sheikh We understand the needs of our patients, and . Hamad works to with the population continuing to increase, we This brochure provides you with an insight into support the Qatar National Vision 2030 and are committed to the future development and Hamad and highlights some of the progress and every one of our patients. plays a key role in the implementation of expansion of our services to provide the best we are making as a system. Qatar’s National Health Strategy 2011-2016. care possible for our patients.

Hamad provides an essential service to all Activity across all areas has grown significantly residents of Qatar. We strive to be our in recent years and in 2014 alone there were patients’ first choice in specialized healthcare; over two million episodes of patient care to be trusted, admired and respected, known throughout our network of hospitals. Hanan Al Kuwari PhD for compassion, innovation and wisdom. Managing Director We continue to build on recent innovation and progress by pursuing excellence in all that we do, in line with our three key pillars of health, education and research. Academic health is central to our healthcare vision, which at its heart combines innovative research, top-class education and excellent clinical care.

2 | Hamad Medical Corporation 3 Since 2002 the population has Qatar’s proved oil reserves of Qatar possesses an impressive About Qatar increased from 740,000 to over 3.7 billion barrels ensure current 14 percent of the world’s total two million in 2015. output levels will continue for at gas reserves. least the next 20 years. Continued 2m 3.7 bn 1 4% growth

Qatar is a small, oil and gas-rich National Health Strategy country located midway along the Qatar has set out its plans for the development western coast of the Arabian Gulf. and growth of the nation over the next two The State of Qatar is enjoying a period of Its sole land border is with Saudi decades in the Qatar National Vision 2030, Arabia to the south. Qatar has a which focuses on four developmental pillars: human, social, economic and environmental. unparalleled prosperity, with exceptional coastline covering 563 kilometers and a land mass of 11,521 square The National Health Strategy 2011-2016 kilometers. The climate is hot and dry, is aligned to the goals of the Qatar National economic progress being evident in the with summer temperatures regularly Vision 2030. It is an ambitious program, with exceeding 40 degrees centigrade. seven goals and 39 specific projects, designed increasing standard of living of its people. to transform health services in Qatar with the In addition to the continued growth of its oil aim of supporting a healthy population, both and gas industry, Qatar is strongly committed physically and mentally. Major advances in economic, human and to the development of many other sectors including health, education, sport and tourism. The Supreme Council of Health, Hamad The nation has seen continued growth over Medical Corporation and the Primary Health social developments continue to occur. the past few decades. Since 2002 the Care Corporation are working together to population has increased from 740,000 to achieve a healthy, vibrant society in Qatar by promoting public health, encouraging Qatar National Vision 2030 just over two million in 2015. With investment in Qatar set to continue, and the increasing healthy lifestyles, providing comprehensive demand for expatriate workers, the nation’s community-based primary care and growth is expected to continue for many supporting advanced, best practice hospital years. According to the Qatar Statistics and continuing care services that meet the Authority, the total population is forecast to needs of the country’s diverse and rapidly reach 2.8 million by 2020. growing population.

4 | Hamad Medical Corporation 5 Qatar’s first and largest healthcare provider A long history of caring for the people of Qatar.

Delivering the safest, most effective and most compassionate care for over 50 years.

Since Rumailah Hospital first opened in 1957, Hamad has significantly expanded its portfolio of hospitals, to eight at present, with more set to open in the coming years. As Qatar has grown and developed over the past half a century, so too has Hamad. This long history of caring P a s t for the residents of Qatar ensures Hamad is uniquely positioned to understand the specific cultural and healthcare needs of the population, We’ve cared and provide the best possible care. for Qatar’s past Present Future

We’re caring for We’ll be here to care Qatar’s present for Qatar’s future Our hospitals and services Hamad Medical Corporation’s network of hospitals has expanded significantly over the past 50 years in order to meet the demands of the 2,171,000 Expanding network increasing population 2014 population

1960s 1980s 2000s Present Future plans Total hospitals 1 Total hospitals 3 Total hospitals 5 Total hospitals 8 Total hospitals 12 Opened Rumailah Opened Hamad General National Center Opened Heart 4 new hospitals 1957 Hospital 1982 Hospital Opened for Cancer Care 2011 Hospital 1 research center 2004 and Research Launched Ambulance Opened Al Wakra 1985 Service Opened Al Khor 2012 Hospital 2005 Hospital Opened Women’s Opened The Cuban 1988 Hospital 2012 Hospital In the coming years Hamad will expand its services with the opening of five new facilities: Estimated Women’s Wellness and Research Center, Qatar Rehabilitation Institute, Ambulatory Care Center, Communicable Diseases 224,000 2.17 million 2.8 million Hospital and Hamad Bin Khalifa Total population in 1980 Total population in 2014 Total population in 2020 Translational Research Institute.

594,000 Total population in 2000

47,000 Total population in 1960

12 | Hamad Medical Corporation 13 Hamad Medical Corporation is the Hamad Medical Corporation largest healthcare provider in Qatar, providing around 90 percent AMBULANCE SERVICE of acute services in the country.

TERTIARY HAMAD CONTINUING World-class HOSPITALS CARE

GENERAL healthcare 90% HOSPITALS

Hamad Medical Corporation is the Hamad Medical Corporation is in the early largest healthcare provider in Qatar, stages of planning and delivery on one of the delivering around 90 percent of most ambitious hospital building programs acute services in the country. currently underway anywhere in the world. Managing eight hospitals and Through the delivery of the Facilities operating the national ambulance Masterplan, Hamad is continuing its service and a home healthcare commitment to provide advanced healthcare service, Hamad is building a legacy facilities to best serve our patients. The of healthcare expertise through Masterplan will see Hamad unite its current excellence in clinical care, medical Hamad General Hospital and Medical City education and research. campuses into a world-class urban health district, Hamad bin Khalifa Medical City Since its establishment, Hamad has prided (HBKMC), in the heart of . itself on providing safe, effective, high-quality healthcare for its patients and is committed HBKMC will bring together clinical facilities to the continuous improvement of services to and services to create a patient-centered ensure patients receive the best possible care. healing environment. This will include the Hamad plays a key role in the delivery of areas construction and commissioning of a wide of Qatar’s National Health Strategy, such as range of facilities, including a rehabilitation diabetes, cancer, organ transplantation and institute, a new tertiary hospital for women, mental health. an ambulatory hospital, a communicable diseases hospital, the Hamad Bin Khalifa To meet the changing needs of a rapidly Translational Research Institute, a new tertiary growing population, Qatar is making significant hospital, a specialist cancer center and a investments in the country’s healthcare school for clinical sciences. infrastructure and Hamad is at the forefront of this vital work. Focusing on both preventative Designed to support the Qatar National Vision Hamad is continuing its and curative care, Hamad is guided by the 2030, when complete, HBKMC will be one principle that a healthy population, served by a of the largest healthcare complexes in the commitment to provide world-class, well-managed healthcare system, Middle East. advanced healthcare is essential to the country’s development. Central to Hamad’s healthcare vision is facilities to best serve its evolution into a thriving academic health system that links health, education and our patients. research by joining globally recognized healthcare facilities, medical education institutions and research programs.

14 | Hamad Medical Corporation 15 A regional leader in the field of surgery

16 | Hamad Medical Corporation 17 Tertiary Hospitals Hamad Hamad General Hospital is Hamad’s largest hospital, providing 600 beds. The facility has Areas of one of the busiest emergency departments General specialty: in the world, treating between 1,200 to Hospital 1,500 patients on an average day. The hospital is in the process of expansion to Trauma, Emergency Medicine, 1continually improve its patient care services Pediatrics, Critical Care, Specialized with the assistance of leading world experts. Surgery, Specialized Medicine, Laboratory Medicine, Radiology

Women’s Women’s Hospital provides specialized care to serve the unique healthcare needs of Areas of women and newborn babies in a warm, Hospital specialty: family-centered environment that treats and cares for patients according to the latest Hamad Bin Khalifa medical standards. The hospital has 330 beds Obstetrics, Gynecology, Medical City 2 and patients benefit from a full range of Neonatal Care, Emergency advanced services; all delivered with Care, Newborn Screening personalized attention and compassion.

1 4 2 Heart Heart Hospital is a modern, state-of-the-art 3 center committed to delivering high-quality Areas of care and treatment for adults with heart Hospital specialty: conditions. The specialist hospital integrates all cardiothoracic medical and surgical facilities in one center, providing 116 beds. Cardiology, Cardiothoracics, 3 Heart Hospital is committed to academic Non-Invasive Cardiac Surgery, health as well as medical education with an Emergency Care, Cardiac active cardiology fellowship program, and Intermediate and Intensive Care a strong commitment to the education of residents, fellows and specialists.

National This 60-bed hospital specializes in the delivery of diagnosis, treatment and Areas of management for the care of people with Center for specialty: cancer and blood disease. Advanced Doha Cancer technology combined with teams of Care and specialists and highly trained staff work Medical Oncology, Radiotherapy, 4 together to offer high-quality healthcare Chemotherapy, Pain Research tailored to patients’ individual needs. Management, Specialist Laboratory Services Care, Cardiac Intermediate and Intensive Care

18 | Hamad Medical Corporation 19 General Hospitals Al Khor Al Khor Hospital is a 110-bed facility providing healthcare services to the growing Areas of Hospital population in the northern region of Qatar. Opened in 2006, Al Khor was the first specialty: Hamad hospital outside of Doha. The hospital offers patients treatment in a pleasant and General Medicine, 1modern environment, with the wide range of General Surgery, clinical departments ensuring advanced care. Emergency Medicine, Pediatrics and Obstetrics

Al Wakra Al Wakra Hospital is the newest of Hamad’s hospitals. This facility, which has a flexible Areas of capacity of up to 260 beds, serves the Hospital specialty: rapidly growing towns of Al Wakra and Mesaieed to the south of Qatar. Al Wakra Hospital provides patients with safe, high- General Medicine, 2 quality care in an efficient way. The opening Emergency Medicine, of Al Wakra Hospital has meant that people Burns and Plastics, from the Wakra community no longer need General Surgery, to travel to Doha as the care is readily Pediatrics and Pediatric, available here at home. Emergency, Obstetrics and Gynecology

The Cuban Located in Dukhan in the west of Qatar, this hospital is a joint venture project and Areas of Hospital partnership between the State of Qatar and the Cuban Government. Providing 65 beds, specialty: Al Khor and approximately 400 highly qualified 1 Cuban healthcare professionals, the hospital General Medicine, Dukhan 3 is equipped with state-of-the-art technology General Surgery, serving Dukhan and its surrounding Emergency Medicine, 3 communities. It is a representation of how Pediatrics and Obstetrics international partnerships can result in a 2 Al Wakra world-class standard of healthcare service.

20 | Hamad Medical Corporation 21 Continuing Care Rumailah Rumailah Hospital is Hamad’s longest-serving hospital and provides healthcare services Areas of Hospital for both acute and long-term rehabilitation patients. It is a multi-specialty teaching specialty: hospital with a bed capacity of 570 spread across four sites in the city of Doha. The Adult Rehabilitation, Children’s 1hospital is expanding with the development Rehabilitation, Dentistry, Ear, of brand new facilities and has been Nose and Throat and Ophthalmic recognized as a leading provider that has Surgery, Medical Care for been presented with many national and the Elderly, Psychiatry and international awards, including the regional Arab Health Awards. Residential Care, Dermatology, Child Development

Hamad Bin Khalifa Medical City Mental health Hamad plays a leading role in the delivery of care for people with a mental health illness. services Guided by Qatar’s National Mental Health Strategy, Hamad is working with partners in Qatar to develop a high-quality mental health system and transform the way mental illness is perceived and treated. The new strategy will drive important structural changes which allow Hamad to be more focused in its delivery of community-based 1 care, providing the people who need it with the right care, at the right time and in the most beneficial environments.

Residential and Caring for partially or long-term dependent patients outside a hospital setting is of great home care importance. The recently expanded and renamed Enaya Specialized Care Center (formerly the Skilled Nursing Facility), the Residential Care Compounds and the Home Healthcare Service all provide services for patients with specialist care needs.

Doha

22 | Hamad Medical Corporation 23 Clinical expertise

24 | Hamad Medical Corporation 25 Hamad’s commitment to patients “Academic health will improve the standard of care that patients receive, train the next generation of clinical and scientific leaders and support world-class research leading to Putting patients f irst new and exciting discoveries.”

Hamad Medical Corporation prides Developing world-class itself in delivering safe, effective emergency services and compassionate care to its Hamad’s emergency services fulfill an essential patients. Hamad is focused on role for the people of Qatar: a life-saving one. the continual advancement of its An expanded fleet of state-of-the-art ambulances, an expanded air ambulance services in order to meet the service, faster response times and dispatch demands of the nation’s growing stations located across the country all help Hamad’s recently population. This commitment to its provide a world-class service for the whole patients is highlighted through a of Qatar. number of recent developments. expanded LifeFlight Increasing capacity outside Doha fleet responds Promoting academic health Hamad’s three general hospitals, in Al Khor, Hamad is seeking, with its partners, to evolve Al Wakra and The Cuban Hospital in Dukhan, to emergencies into a thriving Academic Health System that have grown significantly in recent years. links together health, education and research. These hospitals have an important role to play across the country Academic health will improve the standard of in providing care closer to patients’ homes. care that patients receive, train the next 24 hours a day. generation of clinical and scientific leaders and Leading the region in the field of surgery support world-class research leading to new The number of bariatric, robotic and organ and exciting discoveries. transplant procedures have all increased significantly in recent years. The first healthcare Raising quality and safety standards provider in the Middle East to perform gastric The Best Care Always campaign, launched bypass surgery using robotic techniques, in October 2013, marked an important Hamad Medical Corporation has become a milestone in Hamad’s journey to achieve regional leader in the field of surgery, having the safest, most effective and most introduced the latest procedures and compassionate care for its patients. Designed techniques, with low complication rates. in partnership with the Institute for Healthcare Improvement - the world leader in the science and practice of healthcare improvement - Best Care Always aims to achieve continuous improvement in patient safety on hospital wards, theaters and critical care units.

26 | Hamad Medical Corporation 27 Accreditations Meeting international standards of care

Hamad Medical Corporation has American Nurses Credentialing Center sought and achieved accreditation In early 2014, Hamad became the first from leading organizations in organization in the GCC, and only the third in recent years across many areas. the Middle East, to be accredited as a provider Accreditation demonstrates Hamad’s of continuing nursing education by the American Nurses Credentialing Center (ANCC). ability to deliver high standards of This achievement places Hamad among an care to our patients. elite class of healthcare organizations around Joint Commission International the world and demonstrates the importance placed on providing nursing staff with In April 2014, Hamad’s three newest hospitals, professional development opportunities. The Heart, Al Wakra and Cuban, joined all Hamad’s ANCC is a subsidiary of the American Nurses other hospitals, as well as the Ambulance Association (ANA) and is dedicated to the Service and Home Healthcare Service, in being promotion of excellence in nursing and awarded Joint Commission International healthcare through credentialing programs. accreditation, which recognizes high-quality healthcare organizations. College of American Pathologists Ambulance Service Hamad’s Department of Laboratory Medicine and Pathology (DLMP) received accreditation In October 2014, Hamad’s Ambulance Service by the College of American Pathologists (CAP) achieved the distinction of being re-accredited in July, 2014. CAP accreditation is considered by the Joint Commission International (JCI), the gold standard of laboratory accreditation becoming the first national ambulance service and requires successful performance in to achieve this prestigious accreditation twice. stringent proficiency testing, quality control In the same year, the Ambulance Service’s of procedures, staff qualifications, safety Medical Communication Center was named programs and overall management. It an Accredited Center of Excellence by the recognizes laboratories that positively impact International Academy of Emergency Hamad’s laboratories patient care. Dispatch, while the LifeFlight service also are internationally received Eurami accreditation, which recognizes the highest-quality aeromedical recognized for their standards worldwide. positive impact on clinical decision-making and patient care.

28 | Hamad Medical Corporation 29 Our people “Hamad has an ever-growing, diverse and multinational workforce making it one of Qatar’s biggest employers.” A world-class workforce

Hamad Medical Corporation is • 5,500 staff registered for the Open School committed to recruiting and • 41,000 courses were completed retaining high-caliber staff at all • 1,000 staff completed 16 courses, levels across the organization. earning the IHI Open School Certificate Hamad’s success as an organization • 2,000 staff completed five priority courses in meeting its patients’ needs depends on its most valuable asset: Recognizing teams for their its people. Hamad has an ever- outstanding contributions growing, diverse and multinational The Stars of Excellence Employee Awards workforce making it one of Qatar’s and Recognition Program recognizes teams biggest employers. from across Hamad who have made significant contributions within the three pillars of Revalidation of consultants’ credentials Hamad’s identity: health, education and Hamad Medical Corporation and Primary research. Since its launch, more than 1,000 Health Care Corporation (PHCC) entered submissions have been received from across into an agreement with Medical Validation Hamad, recognizing the contributions of over Ireland (MVIrl) in 2013 for the purpose of 10,000 of our staff working to improve the revalidating and reviewing the credentials services we provide to our patients. Many of consultants working at Hamad and PHCC. of these have also been nominated for the International Arab Health Awards, with several The Medical Revalidation Program, which nominations receiving awards. revalidated almost 700 consultants, enabled Hamad and PHCC to recognize and reward ACGME-I excellence in clinical care and identify In 2012 Hamad became the first hospital opportunities for further development and system in the region to achieve the growth. It benchmarks Hamad and PHCC institutional accreditation from the consultants against consultant standards Accreditation Council for Graduate Medical in Ireland. Education – International (ACGME-I). This makes Qatar the second country outside Training courses for staff of the United States to have the prestigious To enable staff to build on the lessons learned accreditation conferred upon it, which at the 2013 Middle East Forum on Quality indicates that it meets the highest and most Improvement in Healthcare, Hamad staff rigorous standards for physicians’ specialty were given free access to the Institute for training. This achievement means Hamad Healthcare Improvement’s (IHI) Open School. will attract, train and retain the top medical The IHI Open School provides students of graduates and clinical faculty from Qatar and medicine, nursing, public health, pharmacy, around the world. health administration, dentistry and other allied health professions with the opportunity to learn about quality improvement and patient safety.

30 | Hamad Medical Corporation 31 Continuing care services

32 | Hamad Medical Corporation 33 Partnerships Harnessing international expertise

Hamad is committed to developing Unique partnership advancing women’s partnerships with leading local healthcare in Qatar and international organizations A unique collaboration between Hamad and in the fields of health, research Partners HealthCare is transforming Women’s and education. Through these Hospital into one of the leading hospitals in the region for obstetric and gynecological partnerships, Hamad is seeking to healthcare. Leading clinicians from Brigham advance clinical expertise, transform and Women’s, Massachusetts General and the delivery of its services and bring Newton-Wellesley hospitals will work side-by- innovative solutions to meet Qatar’s side with the team at Women’s Hospital to current and future needs. drive improvements in quality, patient care and clinical outcomes. Strategic partnership with the Institute for Healthcare Improvement Developing children’s healthcare As part of its commitment to the delivery of services in Qatar the highest-quality healthcare to the people Since 2010 Hamad Medical Corporation and of Qatar, Hamad signed a strategic agreement SickKids International have been working with the Institute for Healthcare Improvement together to develop pediatric healthcare in (IHI) in 2013. The partnership will see IHI Qatar. This partnership encompasses every faculty work collaboratively with Hamad staff, aspect of pediatric healthcare in the country, examining new and innovative ways to achieve from primary to tertiary pediatric services. the safest and most effective quality of The focus is on developing pediatric clinical healthcare in the region and enhance the programs, developing staff through education patient’s experience. and training, and developing child health research in Qatar. The partnership with SickKids International demonstrates Hamad Medical Corporation’s commitment and dedication to delivering excellent pediatric healthcare services in Qatar. Developing excellent pediatric healthcare services in Qatar.

34 | Hamad Medical Corporation 35 Community health promotion Working towards a healthy Qatar

Improving the health of the people Al Seha magazine Hamad Injury Prevention Program of Qatar is a priority for Hamad Hamad’s patient-focused health publication, The Hamad Injury Prevention Program (HIPP) Medical Corporation. Hamad works Al Seha, has continued to grow since its was established as a research initiative to closely with its local healthcare successful launch in 2012. By focusing on the improve public health and safety. The program partners, including the Supreme promotion of healthy living, Al Seha aims to is an integral part of the trauma service and help improve the lives of Qatar’s population a result of the research carried out by the Council of Health and Primary and also position Hamad as an authoritative trauma leadership at Hamad General Hospital, Health Care Corporation, to raise subject matter expert on health and wellbeing. looking at the most common and high-risk awareness of important health and incidents. Data is then translated and used injury prevention issues. Kulluna health and safety campaign to prioritize cases for interventions. HIPP In 2012, Hamad, in association with collaborates with many partners to organize ConocoPhilips, launched a five-year campaign and participate in efforts related to injury to raise levels of public awareness regarding prevention, including construction worker, health and safety in Qatar. Coordinated by the pedestrian and road traffic safety. Hamad International Training Center (HITC), the campaign aims to create and foster Public awareness campaigns awareness about the basic and essential Educating the public about the signs, symptoms principles and actions required to ensure and care options of important health issues wellbeing and safety. Kulluna has run a number has been an area of focus for Hamad. Public of high-profile campaigns focusing on topics awareness campaigns for diabetes and organ including water safety, heart health and heat- donation, as well as the ambulance service, related health concerns. have all been run in recent years, providing patients with the tools and knowledge to take responsibility for their own health, leading to a healthier society.

36 | Hamad Medical Corporation 37 www.hamad.qa