The World Bank Report No: ISR3894

Implementation Status & Results Urban Infrastructure & Service Delivery Project (P083353)

Operation Name: Urban Infrastructure & Service Delivery Project (P083353) Project Stage: Implementation Seq.No: 13 Status: ARCHIVED Last Modified Date: 29-Jun-2011 Country: Bosnia and Herzegovina Approval FY: 2005

Public Disclosure Authorized Product Line:IBRD/IDA Region: EUROPE AND CENTRAL ASIA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Key Dates Board Approval Date 08-Jul-2004 Original Closing Date 15-Dec-2009 Planned Mid Term Review Date Last Archived ISR Date 25-May-2011 Public Disclosure Copy Effectiveness Date 23-Feb-2005 Revised Closing Date 30-Jun-2011 Actual Mid Term Review Date

Project Development Objectives Project Development Objective (from Project Appraisal Document) The objectives of the proposed project are threefold: (i) improve the availability, quality and reliability of basic municipal services and in particular, water supply and sanitation; (ii) strengthen the ability of cantonal and municipal governments to improve management and institutional capacity for infrastructure development through Urban Management Development Plans; and (iii) where possible, foster deeper social cohesion through improvements in overall living conditions. Has the Project Development Objective been changed since Board Approval of the Project? Public Disclosure Authorized Yes No

Component(s)

Component Name Component Cost INSTITUTIONAL STRENGTHENING 1.12 URBAN MANAGEMENT DEVELOPMENT PLANS AND INVESTMENTS 4.50 INVESTMENTS FOR IMPROVED EFFICIENCY 9.38 ENGINEERING SERVICES 0.30 PROJECT IMPLEMENTATION 0.80 UNALLOCATED COMPONENT 3.90 Public Disclosure Authorized Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Satisfactory

Public Disclosure Copy Overall Risk Rating

Page 1 of 7 Public Disclosure Authorized The World Bank Report No: ISR3894

Implementation Status Overview Remarkable results on the ground confirm satisfactory implementation of the Project and overall, implementation activities have been completed by the closing date on June 30,2011. Citizens in more than 20 municipalities benefited from better water, sanitation, transport, housing, and other public services supported by the Project. Since project implementation start in 2005, the number of people connected to public water supply has increased from 259,000 in 2004 to 335,000 in 2011. To date, 83,000 households have benefited from rehabilitation works in the project region and the average share of people in project areas with access to 24-hour water supply has increased from 75 percent to close to 100 percent. Up to 40,000 people who have not had access to safe drinking water benefited from the Project. On average, the share of people in project regions who trust their local government has increased, e.g. in the Municipality of from 13.5 percent in 2004 to 28.8 percent in 2010. Eight water utilities were directly supported by the project; six of them have established feedback mechanisms for customer satisfaction; and 76 km of pipes were rehabilitated in the project region. Six cities and municipalities have finalized urban management plans; and more than 60 municipal and public utility staff were trained in municipal finance, utility tariff policy, procurement, and customer services. In sum, although some activities under implementation had been delayed and required an extension of closing date, the Project has achieved its Development Objective.

Results Public Disclosure Copy

Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Piped household water connections that are Number Value 0.00 83750.00 benefiting from rehabilitation works undertaken by the project Date 31-Dec-2006 20-Jun-2011 15-Dec-2010 Comments Population of 259,050.00 Population of 335,000.00 connected to piped water connected to piped water supply in the project region supply benefiting in the (value for , , project region (value for Banja Pale, and Posusje). Estimated Luka, Cazin, Pale, and number of 65,000 Posusje). Estimated number households. of 83,750 households. Reduction of water losses Percentage Value 0.00 1.50 10.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Public Disclosure Copy

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Comments Baseline for Banja Luka Banja Luka utility has (41%), Posusje (59%), decreased water losses by (47%), Cazin (52%), 10% (from 41% in 2004 to Pale (39%), and Bosanska 31% in 2011). However, while Krupa (52%). Baseline for water losses were reduced Pale is 12/31/2006; for inBanja Luka, they have is 2010 increased in Posusje. Reason for this increase is the additional amount of water flowing through the network as a result of rehabilitation of the primary pipeline. The

Public Disclosure Copy remaining utilities slightly decreased water losses. Current values are for Banja Luka (31%), Posusje (64%), Cazin (53%), Pale (39%), and Bosanska Krupa (50%) Share of population with continuous 24 hour Percentage Value 75.20 99.00 100.00 water supply Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Baseline for Banja Luka Current values for Banja Luka (92%), Posusje (0%), (100%), Posusje (100%), Lukavac (100%), Cazin Cazin (100%), Pale (96%), (90%), Pale (94%), and and Bosanska Krupa (85%) Bosanska Krupa (56%). Baseline for Paleis 12/31/2006; for Bosanska Krupa is 2010 Increased revenue collection Percentage Value 0.00 3.00 5.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Baseline for Banja Luka Current values for Banja Luka (85%), Posusje (75%), Cazin (85%), Posusje (85%), Cazin (91%), Pale (78%), and (92%), Pale (78%), and Bosanska Krupa (80%) Bosanska Krupa (82%) Baseline for Pale is 12/31/2006; Bosanska Krupa is 2010. Number of utilities with improved operating Number Value 0.00 2.00 3.00 ratio Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Public Disclosure Copy

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Indicator Name Core Unit of Measure Baseline Current End Target Comments Baseline for Banja Luka Current values for Banja Luka All Group A utilities operate (0.97), Posusje (0.99), (0.99), Posusje (0.95), Cazin financially viable Lukavac (0.99), Cazin (0.98), (0.94), Pale (0.95), and Pale (0.95), and Bosanska Bosanska Krupa (0.89) Krupa (0.89). Baseline forPale is 12/31/2006; Bosanska Krupa is 2010. Number of finalized urban management plans Number Value 0.00 6.00 7.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Srebrenica has finalized Public Disclosure Copy several regulation plans as input to the final urban plan which is in an advanced stage, but not fully completed yet. Number of finalized business plans for utilities Number Value 0.00 7.00 6.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Business plans prepared by Business plans prepared by all utilities all utilities Number of utilities with established feedback Number Value 1.00 6.00 4.00 mechanism for customer satisfaction Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Customer service unit in Banje Luka, Posusje, Cazin, Pale, Bosanska, Krupa and Vares Increased Social Capital Percentage Value 0.00 60.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Public Disclosure Copy

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Comments Social Assessment with Base line data was collected Increase in social capital to be detailed baseline information in 2004 and then compared to verified by social assessment for each of the participating data collected in 2010 in a at the end of the project. municipalities conducted in follow-up assessment by the 2004. consultants. The comparison showed that the changes in either type of trust varied according to locality, indicative of the specific context of each community. In terms of generalized trust there was a significant

Public Disclosure Copy statistical increase in 3 out of 5 or 60% of the participating municipalities, namely the municipalities of Lukavac, Srebrenica, and to a certain extent in Banja Luka (respectively, 14 to 60%; about18 to 29%; and about 40 to 44%). Only in Cazin had there been a decline.

Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Km of pipes rehabilitated Kilometers Value 0.00 76.00 40.00

Date 31-Dec-2006 20-Jun-2011 15-Dec-2010 Comments Cazin 42km; Posusje 10.63km; Pale 3.6km; Bosanska Krupa 20km Number of water utilities that the project is Number Value 0.00 12.00 6.00 supporting Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Comments Banja Luka, Cazin, Posusje, Pale, Bosanska Krupa, Vares, , Srebrenica, Teocak, , , Number of staff trained Number Value 0.00 60.00

Date 30-Jun-2004 20-Jun-2011 15-Dec-2010 Public Disclosure Copy

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Indicator Name Core Unit of Measure Baseline Current End Target Comments 28 staff from 6 utilities trained in municipal finance, tariff policy; 12 staff trained in procurement; 20 staff from 7 utilities trained in customer service program.

Data on Financial Performance (as of 23-Jun-2011)

Financial Agreement(s) Key Dates

Public Disclosure Copy Project Loan No. Status Approval Date Signing Date Effectiveness Date Closing Date P083353 IDA-39540 Effective 08-Jul-2004 03-Nov-2004 23-Feb-2005 30-Jun-2011 P083353 IDA-39541 Effective 19-Jun-2007 31-Aug-2007 26-Feb-2008 30-Jun-2011

Disbursements (in Millions) Project Loan No. Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P083353 IDA-39540 Effective XDR 13.80 13.80 0.00 11.34 2.46 82.00 P083353 IDA-39541 Effective XDR 3.30 3.30 0.00 1.38 1.92 42.00

Disbursement Graph Public Disclosure Copy

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Key Decisions Regarding Implementation No key decisions

Restructuring History Level two Approved on 15-Jul-2010, Level two Approved on 31-Jan-2011

Related Projects P102170-Urban Infrastructure Additional Financing Public Disclosure Copy Public Disclosure Copy

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