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GUIDE FOR GUESTS TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Restrooms at the Theme Parks, designated Dining and Shopping Locations Some counter- Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction by , offer facilities designed for access Cut the wait time in easy steps: service and merchandise locations have narrow or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 2 by Guests with mobility disabilities. Device to provide supplemental audio information queues formed by railings that may be difficult Handheld Captioning Utilizes Disney’s Handheld Companion-assisted restroom facilities, for Guests using wheelchairs. At these locations, and narration at specific attractions and outdoor designated by , are also available locations via an interactive audio menu. Device to display text at select attractions. Enjoy popular attractions with minimal wait. we suggest that a member of your party order at various locations in each Theme Park. Video Captioning Caption-ready monitors designated and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Theme Park First Aid locations, designated representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Insert your park ticket or If you have purchased Disney by , have facilities with additional Member for assistance. and landmarks for each area of the Theme Parks. Annual Passport into the MaxPass service, you can space and privacy for individuals who Accessible Transportation Following options Presented in a booklet format. FASTPASS® machine and or reserve digital Disney FASTPASS® may need assistance from a member of are available for Guests in wheelchairs or ECVs: Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. you’ll receive a FASTPASS® selections on your mobile device. their party with their personal care needs. • Buses can accommodate various types reminder ticket as a receipt. Companion Restrooms are located at: of wheelchairs and ECVs. The standard Rental Locations ® Resort Stroller Shop located in the Guest Relations See map inside for Guest Relations See map inside for • Main Street, U.S.A. - Left of City Hall lift size is 30" x 48". The wheelchair or main entrance plaza adjacent to the Disneyland ® location. location. Come back during your return time and scan the same park ticket or • Main Street, U.S.A. - First Aid ECV must fit the lift without being forced Kennel. Annual Passport. and be securely fastened in the restraints. • - Enchanted Tiki Room Guests with mobility- or queue-related assistance needs are We recommend that Guests using ECVs • - Hungry Bear Restaurant transfer to a bus seat while onboard. Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type encouraged to use the Disney FASTPASS Service wherever possible. • Theater Restrooms Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions • Monorail system can be accessed by onto a panel positioned in front of you. See a Cast Member • - near Services for use . to highlight key landmarks and attractions. Located Pre-Charged Battery Kiosk the elevators and/or ramps provided at at the attraction for assistance. Lockers Rentals available both inside ® at the Park next to City Hall and near the Guest Information Guests have the opportunity to swap or Auxiliary Entrance Limitations Some the Downtown Disney station and and outside the Parks. attractions have auxiliary entrances for Tomorrowland station. Board on Main Street, U.S.A.®. Written Aids Packets containing dialogue, narrations, purchase a pre-charged portable battery and Guests with mobility disabilities or with flashlights, pen and paper are available at or near performance Smoking For the comfort of connecting cords for their mobile device. all our Guests, smoking is allowed service animals. These entrances are not areas or entrances for most shows and attractions. in designated areas only. At Disneyland Picnic Area A picnic area is located intended to bypass waiting lines. Guests with disabilities and up to five members More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified the smoking location can be found on Big west of the Disneyland ® Park Main of their party may enter through these Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Thunder Trail in . Entrance for your convenience. We request entrances. The rest of the party should use basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at that no food or beverage be brought inside the standard queue. times and details about restaurant menus, by calling Strollers Rentals are available in Disneyland® Park on Mondays and Saturdays and at either Theme Park. Must be 18 years of age or older to rent ECVs. ® limited quantities. Please take all 407-827-7935. Disney California Adventure Park on Sundays and personal belongings with you when leaving Disneyland Kennel Club Located RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list Mickey Check Look for this symbol at various locations on kids’ meals and other Available on a same-day basis. specific interpreted show times. east of the Disneyland ® Park Main your stroller unattended. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com Entrance. No overnight facilities. For future visits, to request confirmation of our interpreted for more information. Rental fee and refundable deposit required. Baby Care Center Hosted by performance schedule OR to request interpretation for other ® Huggies Located on the northeast Banking ATMs are located throughout Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in end of Main Street, U.S.A. the Resort, presented by CHASE. Basic well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. banking services and foreign currency requests or food allergies and intolerances. Please ask to speak with a chef upon Resort Lost and Found Inquire at exchange are provided at City Hall in Mobility Scooters/ECVs Resort Lost and Found, located west arrival at the restaurant. Safety in the Park Disneyland ® Park. Please keep your speed to the walking speed of SERVICE ANIMALS of the Disneyland® Park Main Entrance. those around you. Payment Options Adjust and lower speed while maneuvering through Package Check Service Shop and The Disneyland® Resort accepts ® Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an check your purchases for pickup later in BEYOND enclosed spaces like restrooms, merchandise and individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Disney® Visa® Cards, Disney Rewards food and beverage locations. the day at these locations: Stroller Shop (Main Redemption Card, Disney Gift Card, Visa®, a harness. Cast Members are not able to take control of service animals. Entrance), The Star Trader (Tomorrowland) or Park your device in safe locations clear from MasterCard®, Discover®, American Express®, Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests Service Animal Restrictions Due to the nature of some Service Animal Relief Areas Pioneer Mercantile (Frontierland). Resort Hotel walkways and stairs. Diners Club®, JCB®, traveler’s checks, cash with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, attractions, service animals may not be permitted to ride. • Able to use any planter with a gate Guests may have purchases delivered to Bell and Disney Dollars. bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Evacuation At these locations, please inquire with a Cast Member • Main Entrance: Esplanade near Services for next-day pickup after 7 a.m. specific to individual Hotels, please call the Travel Company at 714-956-MICKEY. In the event of an evacuation, Guests may be about available options, including a rider switch with a Disneyland ® Kennel Club Certain restrictions apply. Travel Tips Should your vehicle become required to walk certain distances and navigate member of your party or a portable kennel. • Accessibility information and accommodations for the following locations: Fantasyland: Planter across from “it’s a disabled during your visit, the Automobile stairs or narrow walkways. In this case, please • Big Thunder Mountain Railroad small world” ® Club of Southern California provides • Disney California Adventure Park Guest Services locations at Disney California have a member of your party assist you, or wait in a • Gadget’s Go Coaster • Fantasyland/Hub: Planter on right leading from complimentary towing and flat-tire services to Adventure ® Park. vehicle for assistance. • Indiana Jones™ Adventure Central Hub towards Bobsleds • • nonmembers during Park hours. • Recreation and Activities Accessibility will vary depending on the type and location of Transfers : Fountain area planter the activity. For specific information and service options, please contact a Cast Member • Some attractions require Guests to transfer from on right near Train Station and Haunted at the location. • their wheelchairs to the ride. Cast Members are not Mansion PARK RULES • —The Adventures Continue Please comply with park rules, signs, and instructions, including but not limited to: permitted to physically lift Guests in the transfer. Kennels For information, call 714-781-7662. Special Considerations for Attractions • All persons, bags, and items are subject to inspection prior to admission SAFETY: Please abide by all safety warnings and notices. Physical considerations on designated attractions: Please contact a Cast Member for information and assistance. • Proper attire is required Supervise children at all times. Children under age WARNING! For safety, you should be in good Enhance your visit! • Smoking is allowed only in designated areas 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back Get the Disneyland app at disneyland.com/maps. • Weapons are strictly prohibited years or older. or neck problems, motion sickness, or other conditions Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Alcohol, marijuana (including marijuana-enriched products) and any illegal For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney with hands, arms, feet and legs inside the vehicle. mothers should not ride. ® extensively throughout the world and also within our Resorts. substances, are strictly prohibited. Chat with us! @DisneylandToday | Facebook.com/DisneylandToday ©Disney – DLP-110918-GWD used extensively throughout Disneyland Park. Safety Tip: No stampeding, keep your Supervise children. These effects include strobe lights and other These fields are generally no greater than you would experience Additional details and a complete listing of park rules are available for viewing at arms and legs inside, stay seated on effects such as simulated lightning, explosions in any urban environment or may be exposed to through common Guest Relations or Disneyland.com/ParkRules This guide provides an overview of services and facilities and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the Recycling Be Green! Recycling containers throughout the Parks now accept available for Guests with disabilities who are yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) plastic, paper, cans & glass. NOTE: If you or any member of your party have questions regarding the above, you may speak with ® a Guest Relations Cast Member for details. Information subject to change without notice. visiting Disneyland Park. LEGE

47 Gadget’s Go Coaster (Minimum Assistive Listening: Device Main Street, U.S.A. New Orleans Square Fantasyland Available at Guest Relations height 35”/89 cm; expectant mothers should ® ATMs Presented by Chase 1 13 Fantasy Faire 35 Mr. Toad’s Wild Ride* 41 Storybook Land Canal Boats DISNEY DINING Z Edelweiss Snacks not ride.) Mobility Access: Enter through exit. Mobility Access: Enter through exit to the LEFT of 26 Royal Hall 48 Chip ‘n Dale Treehouse Main Street Vehicles Mobility Access: Enter through the access gate to Mobility Access: Enter through exit. W Maurice’s Treats Sweet and savory twists and Turkey legs, corn on the cob, chimichangas and Audio Description: Device (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 27 Royal Theatre the RIGHT of entrance. Boysen Apple Freeze. frozen beverages. 49 Mickey’s House and Meet Mickey Available at Guest Relations access gate on the LEFT. 42 “it’s a small world” 2 Horseless Carriage (See Times Guide for show times) 36 Peter Pan’s Flight* Mobility Red Rose Taverne ª Mobility Access: Enter using the ramp to the Automated External ® X Select Fantasyland attractions may close early due to fireworks. 3 Fire Engine 14 Disneyland Railroad 28 Pinocchio’s Daring Journey* Access: Enter through exit. Transfer access vehicle Mobility Access: Enter through standard queue. Breakfast, burgers, flatbread pizzas, RIGHT of Mickey’s House and proceed through Debfibrillators Please visit an Information Center for operating hours. standard queue. 4 Horse-Drawn Streetcars Mobility Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer available. Wheelchair accessible boat available. and veggie options. Baby Care Center Mansion. Wheelchair/ECV accessible vehicle available. Mobility Access: Enter ® 5 Omnibus access vehicle available. ™ 50 Minnie’s House Hosted by Huggies 37 Mobility Access: Enter using 43 Y Troubadour Tavern hosted by Dreyer’s . using the ramp to the RIGHT of the front yard and Opera House 15 Haunted Mansion 29 Snow White’s Scary Adventures* the exit ramp. Transfer access vehicle and transfer (See Times Guide for days and times). Bratwurst, pretzel bites, cinnamon apple batons, Mickey's Toontown Closed Captioning: Activators proceed through standard queue. Available at Guest Relations 6 Disney Gallery Mobility Access: Enter through accessible queue. Mobility Access: Enter through exit. Transfer seat available. baked potatoes and ice cream novelties. ® 51 Roger Rabbit’s Car Toon Spin and location 7 The Disneyland ® Story presenting Transfer access vehicle available. access vehicle available. 38 Alice in Wonderland* Mobility 44 Disneyland Railroad Mobility Access: Enter through standard queue. 50 Companion Restroom Great Moments with Mr. Lincoln 30 Bibbidi Bobbidi Boutique Access: Enter through the exit to the RIGHT of 49 Mickey’s Toontown 45 Goofy’s Playhouse Mobility Access: Enter DISNEY DINING standard queue. Transfer access vehicle available. AA DISNEY DINING 31 Walkthrough* through standard queue. Disney Characters L Royal Street Veranda Chowder and gumbo in 48 Toontown Dining Hot dogs, salads, See Times Guide for hours 8 bread boules and New Orleans style fritters. (Alternate experience Mobility 39 Mobility Access: Enter through 46 Donald’s Boat AA sandwiches, pizza, frozen yogurt and ice cream ® Access: Enter through standard queue. Guests must standard queue. 51 Disney FASTPASS Service Blue Bayou Restaurant Table-service – treats. (Subject to availability) DISNEY DINING M navigate a continuous series of narrow, winding stairs 40 Matterhorn Bobsleds 47 46 45 seafood, chicken and beef dinners, plus or an accessible experience is available. (Minimum height 42"/107 cm.) Mobility Access: Disney Vacation Club® Kiosk A Carnation Café Table-service – breakfast, the famous Monte Cristo sandwich at lunch. Enter through standard queue. Transfer fried pickles, burgers, salads, entrées, and 32 * 44 Mickey’s Toontown may close early due Tomorrowland First Aid* sundaes. N Café Orléans Table service – lunch and dinner, Mobility Access: Enter through access queue. seat available. 43 to fireworks. Please visit an Information soups, salads, and Monte Cristo sandwiches. Y Center for operating hours. 52 Finding Nemo Guest May Remain in Gibson Girl Ice Cream Parlor Wheelchair accessible bench available. B 42 Mobility Access: Enter through accessible Wheelchair/ECV hosted by Dreyer’s™. O French Market Restaurant French quarter 33 Casey Jr. Circus Train chicken, jambalaya, Cajun meatloaf, French dip, hand Mobility Access: Enter through exit. queue. Guests must navigate a narrow stairway Guest Must be Ambulatory C Refreshment Corner when boarding and disembarking or an accessible ® tossed salads, and desserts. hosted by Coca-Cola . Hot dogs, chili and 34 Dumbo the Flying Elephant 33 experience is available. Guest Must Transfer cold Coke. Mobility Access: Enter 41 from ECV to Wheelchair 34 53 Disneyland ® Monorail Mobility D Market House Starbucks® Espresso and through standard 32 Z Guest Must Transfer queue. Transfer X Access: Enter through standard queue. Elevator from Wheelchair/ECV Specialty Beverages, Artisan breakfast 37 40 is available. sandwiches and pastries. Critter Country access vehicle 28 Handheld Captioning: Device available. 35 54 Autopia powered by Honda. Available at Guest Relations E Main Street Fruit Cart hosted by Cuties®. 29 30 31 36 16 Splash Mountain (Minimum 38 (Minimum height 32"/81 cm and 54"/137 cm F Little Red Wagon Hand-dipped corn dogs. Height Requriement height 40"/102 cm.) Mobility Access: Enter through Q 25 to drive alone.) Mobility Access: Enter through G Plaza Inn “Minnie & Friends— exit, across from Pooh Corner. Transfer seat available. standard queue. Hand-held accelerator and Information Center 17 Fantasyland Guest Relations Breakfast in the Park.” Lunch and dinner featuring 17 The Many Adventures of Winnie the Pooh 18 19 26 transfer seat available. V 53 homestyle favorites. 52 55 Disneyland ® Railroad Mobility Kennel Mobility Access: Enter through 24 H Jolly Holiday Bakery Cafe Baked goods, standard queue. Wheelchair accessible vehicle available. U Access: Proceed to the top of the exit ramp. 16 39 Locker Rentals sandwiches, salads and specialty drinks. 27 W BB Wheelchair/ECV accessible vehicle available. 18 Davy Crockett’s Explorer Canoes 23 3 54 Critter Country P Frontierland 22 2 55 Mobile Food & Beverage (Operates weekends and select seasons only) 4 5 56 Launch Bay Ordering Adventureland Mobility Access: Enter via exit ramp next to lower level RIVERS OF 21 T 61 presented by Hewlett Packard Enterprise stairs of Hungry Bear Restaurant. AMERICA 56 Package Check Service 9 Walt Disney's Enchanted Tiki Room 19 20 60 57 Space Mountain Tomorrowland Parade Route presented by Dole Packaged Foods DISNEY DINING 15 S (Continuous shows) Mobility Harbour Galley Soup in bread boules, lobster Physical Considerations P 59 (Minimum height 40"/102 cm.) (See reverse side) Access: Enter through main entrance. rolls, salads and drinks. New Orleans Square R K H G CC Mobility Access: Enter through exit and follow the ND 9 ND I Picnic Area Hungry Bear Restaurant 13 F arrows to the left. A transfer seat and separate 10 Q loading area is available. Mobility Access: Enter through exit. Burgers, chicken and salads. O N J C DD Pre-charged Battery Kiosk 14 L 12 10 58 Tomorrowland Theater Wheelchair/ECV accessible boat available. 58 B 57 Mobility Access: Enter through standard Reflective Captioning 11 Indiana Jones™ Adventure E M queue. Reservations Accepted (Minimum height 46"/117 cm.) Frontierland D A 59 Star Tours—The Adventures Continue Mobility Access: Enter through the exit and 19 Pirates Lair on * 8 Resort Lost and Found proceed to the rotunda. Guests must navigate 25 Big Thunder Mountain Railroad (Minimum height 40"/102 Mobility Access: Enter through standard (Minimum height 40"/102 cm.) cm.) Mobility Access: Enter through standard Restrooms steps when boarding and disembarking queue. Many pathways are accessible for Adventureland the vehicle. Mobility Access: Enter through exit. Transfer queue. Transfer access vehicle available. Wheelchairs/ECVs. access vehicle available. 11 Service Animal Relief Area ™ 60 Astro Orbitor Mobility Access: Manual 12 Tarzan’s Treehouse * 20 Fantasmic! 7 6 Viewing Options* wheelchairs enter through standard queue. ECVs Sign Language on Mon. & Sat. DISNEY DINING Schedule and Times Guides DISNEY DINING (See Times Guide for show times) enter through the exit ramp. R River Belle Terrace Table service – Show Ticket Distribution at Guest Relations Tiki Juice Bar BBQ Ribs, salads, sandwiches and desserts. 3 Available near Frontier Landing 61 Buzz Lightyear Astro Blasters I 21 The Golden Horseshoe Stage CITY 5 Single Rider Service Corn dog, chicken fried 2 4 Mobility Access: Enter through standard (Subject to availability) hosted by Dole Packaged Foods. (See Times Guide for show times) Mobility S Stage Door Café HALL Blue Bayou and River Belle Terrace** steak sandwich, and chicken tenders. 1 queue. Wheelchair accessible vehicle available. J The Tropical Hideaway Access: Enter through main entrance. Dinner packages include access to reserved Smoking Area T The Golden Horseshoe Bengal Barbecue Barbecue kabobs and 22 Frontierland Shootin’ Exposition viewing. DISNEY DINING Stroller Rentals K Chicken wings and loaded spuds. Main Street, U.S.A. ® coffee drinks. Mobility Access: Gun positions on the LEFT Galactic Grill Breakfast, sandwiches, Hosted by Huggies accommodate Guests using Wheelchairs/ECVs. Rancho del Zocalo Restaurante Hungry Bear Restaurant** BB *Attraction operating hours may vary from Park hours. U Turn Wait Time into Play Time burgers, salads, desserts and drinks from The seating and restraints of this Salads, tacos, and burritos. On-the-Go meals include access to the Please see location or Information Centers for more 23 Mark Twain Riverboat* Interact with the parks in a whole viewing area. Galaxies Far, Far Away... attraction may prohibit Guests information. Entertainment may vary and is subject to Mobility Access: Enter through access gate to the V Ship to Shore Marketplace of certain body shapes or sizes change. Please see Times Guide for days and times. new way with Play Disney Parks, The Spirit of Refreshment from riding RIGHT of turnstile. Lower-level access only. Fresh fruit, turkey legs, chimichangas and Non-ticketed Viewing CC ©Disney ©Disney/Pixar a mobile app that connects to the hosted by Coca-Cola®. Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and frozen beverages. Available along the Rivers of America on a This attraction may be used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney 24 * (Operates parks with fun games, activities, first come, first serve basis. - "A Better Place" frightening for children Enterprises, Inc. All Rights Reserved. weekends and select seasons only) Mobility Shuttle buses to Buzz, DD Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin and trivia! Tram to Mickey & Friends Parking Pizza, pasta and salads. Wheelchair Rentals Entertainment, Inc. Access: Enter through the access gate to the RIGHT Woody & Jessie Lots *Show Tickets and dining packages are limited. Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. of turnstile. Guests must navigate a steep series of Visit Disneyland.com/Play **Make reservations at Disneyland.com, 714- Wi-Fi Hotspot Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s . stairs when boarding and disembarking. Downtown Disney® District and Shuttle buses to 781-DINE (3463) or by stopping by the restaurant. Attractions and entertainment may be seasonal and are subject to change to download. Hotels of the Disneyland® Resort without notice. satellite parking lots *Emergency services available by calling 911.