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Guide for Guests with Disabilities

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Guide for Guests with Disabilities GUIDE FOR GUESTS TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Restrooms at the Theme Parks, designated Dining and Shopping Locations Some counter- Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction by , offer facilities designed for access Cut the wait time in easy steps: service and merchandise locations have narrow or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 2 by Guests with mobility disabilities. Device to provide supplemental audio information queues formed by railings that may be difficult Handheld Captioning Utilizes Disney’s Handheld Companion-assisted restroom facilities, for Guests using wheelchairs. At these locations, and narration at specific attractions and outdoor designated by , are also available locations via an interactive audio menu. Device to display text at select attractions. Enjoy popular attractions with minimal wait. we suggest that a member of your party order at various locations in each Theme Park. Video Captioning Caption-ready monitors designated and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Theme Park First Aid locations, designated representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Insert your park ticket or If you have purchased Disney by , have facilities with additional Member for assistance. and landmarks for each area of the Theme Parks. Annual Passport into the MaxPass service, you can space and privacy for individuals who Accessible Transportation Following options Presented in a booklet format. FASTPASS® machine and or reserve digital Disney FASTPASS® may need assistance from a member of are available for Guests in wheelchairs or ECVs: Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. you’ll receive a FASTPASS® selections on your mobile device. their party with their personal care needs. • Buses can accommodate various types reminder ticket as a receipt. Companion Restrooms are located at: of wheelchairs and ECVs. The standard Rental Locations Disneyland® Resort Stroller Shop located in the Guest Relations See map inside for Guest Relations See map inside for • Main Street, U.S.A. - Left of City Hall lift size is 30" x 48". The wheelchair or main entrance plaza adjacent to the Disneyland ® location. location. Come back during your return time and scan the same park ticket or • Main Street, U.S.A. - First Aid ECV must fit the lift without being forced Kennel. Annual Passport. and be securely fastened in the restraints. • Adventureland - Enchanted Tiki Room Guests with mobility- or queue-related assistance needs are We recommend that Guests using ECVs • Critter Country - Hungry Bear Restaurant transfer to a bus seat while onboard. Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type encouraged to use the Disney FASTPASS Service wherever possible. Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions • Fantasyland Theater Restrooms • Monorail system can be accessed by Amenities and See map inside for locations indicated with to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member • Tomorrowland - near Autopia the elevators and/or ramps provided at Services for use . Pre-Charged Battery Kiosk at the attraction for assistance. Lockers Rentals available both inside ® at the Park next to City Hall and near the Guest Information Guests have the opportunity to swap or Auxiliary Entrance Limitations Some the Downtown Disney station and and outside the Parks. attractions have auxiliary entrances for Tomorrowland station. Board on Main Street, U.S.A.®. Written Aids Packets containing dialogue, narrations, purchase a pre-charged portable battery and Guests with mobility disabilities or with flashlights, pen and paper are available at or near performance Smoking For the comfort of connecting cords for their mobile device. all our Guests, smoking is allowed service animals. These entrances are not areas or entrances for most shows and attractions. in designated areas only. At Disneyland Picnic Area A picnic area is located intended to bypass waiting lines. Guests with disabilities and up to five members More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified the smoking location can be found on Big west of the Disneyland ® Park Main of their party may enter through these Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Entrance for your convenience. We request Thunder Trail in Frontierland. entrances. The rest of the party should use basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at that no food or beverage be brought inside the standard queue. times and details about restaurant menus, by calling Strollers Rentals are available in Disneyland® Park on Mondays and Saturdays and at either Theme Park. Must be 18 years of age or older to rent ECVs. ® limited quantities. Please take all 407-827-7935. Disney California Adventure Park on Sundays and personal belongings with you when leaving Disneyland Kennel Club Located RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list Mickey Check Look for this symbol at various locations on kids’ meals and other Available on a same-day basis. specific interpreted show times. east of the Disneyland ® Park Main your stroller unattended. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com Entrance. No overnight facilities. For future visits, to request confirmation of our interpreted for more information. Rental fee and refundable deposit required. Baby Care Center Hosted by performance schedule OR to request interpretation for other ® Huggies Located on the northeast Banking ATMs are located throughout Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in end of Main Street, U.S.A. the Resort, presented by CHASE. Basic well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. banking services and foreign currency requests or food allergies and intolerances. Please ask to speak with a chef upon Resort Lost and Found Inquire at exchange are provided at City Hall in Mobility Scooters/ECVs Resort Lost and Found, located west arrival at the restaurant. Safety in the Park Disneyland ® Park. Please keep your speed to the walking speed of SERVICE ANIMALS of the Disneyland® Park Main Entrance. those around you. Payment Options Adjust and lower speed while maneuvering through Package Check Service Shop and The Disneyland® Resort accepts ® Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an check your purchases for pickup later in BEYOND DISNEYLAND PARK enclosed spaces like restrooms, merchandise and individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Disney® Visa® Cards, Disney Rewards food and beverage locations. the day at these locations: Stroller Shop (Main Redemption Card, Disney Gift Card, Visa®, a harness. Cast Members are not able to take control of service animals. Entrance), The Star Trader (Tomorrowland) or Park your device in safe locations clear from MasterCard®, Discover®, American Express®, Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests Service Animal Restrictions Due to the nature of some Service Animal Relief Areas Pioneer Mercantile (Frontierland). Resort Hotel walkways and stairs. Diners Club®, JCB®, traveler’s checks, cash with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, attractions, service animals may not be permitted to ride. • Able to use any planter with a gate Guests may have purchases delivered to Bell and Disney Dollars. bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Evacuation At these locations, please inquire with a Cast Member • Main Entrance: Esplanade near Services for next-day pickup after 7 a.m. specific to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. In the event of an evacuation, Guests may be about available options, including a rider switch with a Disneyland ® Kennel Club Certain restrictions apply. Travel Tips Should your vehicle become required to walk certain distances and navigate member of your party or a portable kennel. • Accessibility information and accommodations for the following locations: Fantasyland: Planter across from “it’s a disabled during your visit, the Automobile stairs or narrow walkways. In this case, please • Big Thunder Mountain Railroad small
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