Customer Involvement & Engagement Team Community Round-up

February & March 2016

Page 1 Meet the Teams ...... 3 Strategic Involvement Team ...... 3 Community Engagement Team ...... 4 AGMs April and May 2016 ...... 5 Hexthorpe TARA ...... 5 Around and About ...... 5 Central Area ...... 5 Balby West TARA ...... 5 Wheatley CAN TARA ...... 5 World Cancer Day Coffee Morning ...... 5 Tour de ...... 5 North Area ...... 6 Learn my Way ...... 6 Bentley Community Partnership ...... 6 Latin Gardens ...... 6 Well Being ...... 6 CRY ...... 6 CAP ...... 6 East Area ...... 7 DN7 Community Food Bank (Stainforth) ...... 7 Community Library ...... 7 Learn My Way - Thorne Library ...... 7 Learn My Way - Armthorpe Library ...... 7 Thorne & Moorends Food Bank @ Thorne Rugby Club ...... 7 Peace Haven Wednesday Coffee Club...... 8 West Area ...... 8 Windhill Junior TARA ...... 8 All Saints Rossington ...... 8 Healthy Wealthy and Wise – Denaby Children’s Centre ...... 8 Learn My Way ...... 9 Denaby Newsletter – Easter Edition ...... 9 Craganour Community TARA...... 9 South ...... 9 Bawtry Ladies Group ...... 9 Bawtry Library – Learn My Way ...... 9 Cooking and Craft Group ...... 9 Knit and Natter Group ...... 10 Tell us your News ...... 10 Strategic Involvement ...... 10 Tour De Yorkshire ...... 10 Foyer & Doncaster Housing for Young People ...... 10 Young Person Strategy ...... 11 Mystery Shopping...... 11 Talkback ...... 11 Tenant & Resident Involvement Panel (TRIP) ...... 11 World of Work Academy ...... 12 Enclosed Garden Maintenance Service ...... 12 Mobile App...... 12 St Leger Homes App ...... 12 Training ...... 12 Level 2 Food Safety ...... 13 Facebook ...... 13 Volunteer Reward Scheme ...... 14 One call does it all with new St Leger Homes single contact number ...... 16 Page 2 Meet the Teams

Strategic Involvement Team

Meryl Liddell – Strategic Involvement Manager

Telephone 01302 862867 Mobile 07833 293321

Nikki Duffy - Strategic Involvement Officer

Telephone 01302 862869

Stacey Lynn – Strategic Involvement Officer

Telephone – 01302 862983 Mobile. - 07917040065

Janet Walker & Mandy Ashton - Support Assistants

Telephone 01302 862743

Page 3 Community Engagement Team

Alison Alcock – Central (Balby, Cantley, Hexthorpe, Hyde Park, Intake, Town Centre, Wheatley) Tel: 736335 Mobile 07795645256

Heather Saunders – West (Adwick upon Dearne, , Denaby, Old Denaby, , Tel 735769 Mobile 07799340014

Nyssa Hird – North (Adwick, Adwick Le Street, Arksey, , Barnburgh , Bentley, Burghwallis, Cadeby , Campsall, Carcroft, Cusworth, Highfields, Marr, Moss, Norton, Scawsby, Scawthorpe, Skelbrooke, Skellow, Sprotbrough, Toll bar, Woodlands) Tel: 734131. Mobile 07768045705

Tom Cunningham CIH – East (Armthorpe, Barnby Dun, Braithwaite , Edenthorpe, Dunscroft, Dunsville, Fishlake, Hatfield, Hatfield Woodhouse, Kirk Sandall, Moorends, Stainforth, Sykehouse, Thorne) Tel: 01302 734115.

Carol Higgins – South Rossington, Bawtry, , Branton// and outer areas etc. and Warmsworth Tel: 01302 736533

Page 4 AGMs April and May 2016

Hexthorpe TARA 17th May at 7pm Hexthorpe Primary School - Urban Rd, Hexthorpe, Doncaster DN4 0HH

Around and About

Central Area

Balby West TARA On the first Wednesday of every month the TARA hosts a crazy karaoke and crazy bingo night, pure mayhem go along and join in the fun. Ticket £3 on the door.

Wheatley CAN TARA The members of the TARA have yet again shown both their generosity and their fund raising skills by donating £100 to each of the following organisations, Lifeboats (RNLI), Yorkshire Air Ambulance, Help the Heroes, Firefly, Motor Neurone Disease Association and St Paul’s kids playing area.

The TARA also held an Easter coffee morning on 15 March, raising £130; this will go towards the next round of charity donations. Watch this space to see who will benefit from the TARA’s generosity next time!

World Cancer Day Coffee Morning

A coffee morning held to help make residents more aware of the local services and support available to people affected by cancer in the Doncaster area, has been a huge success. The event, held at St John’s Information and Support Centre on Friday (Feb was to mark World Cancer Day. Staff from the Living Well Cancer Information Service, based on the Tickhill Road Hospital site, off Weston Road, Balby, hosted the event and worked with staff from a range of partner organisations. Information was also available about reducing cancer risk through lifestyle changes and the importance of the national cancer screening programmes.

Tour de Yorkshire

Doncaster will be playing a major role in the event on Saturday 30th April. The race will be passing through lots of our local villages including Sprotborough, Warmsworth, Conisbrough, Tickhill, Harworth, Bawtry, , with finally a sprint finish along Bawtry Road to the finish line on South Parade. Watch this space and we’ll let you know more as the event draws closer.

Page 5 North Area

Learn my Way Learn my Way is now being delivered every Tuesday at Scawthorpe Library between 12pm and 2pm. Learn My Way is the online learning website provided by Tinder Foundation for UK online centres learners, and it's designed to make getting online easy. It’s perfect for those without basic online skills, or for those looking to improve their existing digital knowledge. The website comprises a series of free online courses, guides and activities, tailored to the individual user based on their needs and abilities. Learn My Way courses are combined into personalised packages to help guide learners through the site in a way that’s logical and easy to follow.

Bentley Community Partnership Bentley area plan is underway. Working with key people from the community to develop a plan of events and where extra support may be required.

Latin Gardens Now have a shed, need to update if this has now been installed. We have bought the shed for the community to house a communal lawn mower. The builders Wilmott & Dixon have kindly offered to install this shed and but down a hard standing base.

Well Being Monday & Fridays in Askern – doing very well. More people attending sessions and the Monday now has the addition of chair based exercise. Craft sessions are starting on Fridays as a pilot to see if there’s much up take.

CRY

Thursdays Askern – Attendance slowed down during the winter months but still very active. The Food bank is going very well and SLHD support of donations has helped a lot. The group got together and celebrated the Chinese New Year (photos to the left)

CAP The schools are now engaged and working with the group to promote awareness in the schools. A few activity days have been completed at the school on issues around alcohol. More are being planned for the next alternative curriculum day.

Page 6 East Area

DN7 Community Food Bank (Stainforth)

The Food Bank is now up and running and is operating from St Mary’s Community Centre Field Rd Stainforth. The Food Bank is being supported by the local community with the help of a group of volunteers. The DN7 postal area includes Stainforth, Dunscroft, Dunsville, Hatfield, Hatfield Woodhouse, Lindlolme Village and Fishlake.

The Community Food Bank will operate weekly on Fridays between 10.30am and 1pm, from St Mary’s Church Community Centre , Field Road, Stainforth.

Armthorpe Community Library Armthorpe Community Library is holding another Information day on Tuesday 5th April 10am to 12pm. Giving local groups and agencies the opportunity to deliver any key messages to the Armthorpe Community.

Learn My Way - Thorne Library Due to increased demand with more interest coming from the Job Centre that a new session as been arranged. I have scheduled another weekly session for Thorne Library on;-

Tuesdays 1-3pm for the :-

29 March 2016 and 5, 12, 19, 26 April 2016.

Learn My Way - Armthorpe Library

From the initial interest Tom now has 8 learners signed up to learn about computers and the internet.

These drop-ins will be held on Mondays at 1:30pm – 3pm on:-

April 4, 11, 18, 25.

Thorne & Moorends Food Bank @ Thorne Rugby Club The Food Bank opens every Wednesday at the Thorne Rugby Club for distribution of food to the needy and vulnerable clients, some of whom are St Leger Homes tenants. Some of the volunteers who give their time to the food bank are also involved in the 3 allotment plots that are situated in Moorends. The plan for the future is that fresh fruit and vegetables grown on the allotments will be donated to the food bank for distribution. Page 7 Peace Haven Wednesday Coffee Club The group meet every Wednesday morning, with the members calling in for a cuppa and a chat. Through their efforts they have raised money to donate to a number of charities and good causes. The group hold a raffle with donated prizes, run a Joe 90 card, display a few books, again for donations, they also sell a few cakes and scones to raise funds.

Since September the club has raised £1200, donating it to supporting Firefly, Testicular Cancer (teenagers) at Weston Park and Don Dementia.

The next money raised will be to support “Help for Hero’s”

West Area

Windhill Junior TARA

The Junior TARA continues to meet on a Thursday evening. Carol has now joined us as one of our older volunteers felt she was unable to continue to commit her time. We celebrated Pancake Day in style with Patty taking on the cooking. Patty has been nominated for an award and we are waiting to hear if she has been selected

All Saints Rossington

Carol and Heather continue to work together to deliver enrichment activities with groups of young people. They focus on developing confidence, team building, life skills, financial skills and awareness. January - March activities were based around Alice in Wonderland

Healthy Wealthy and Wise – Denaby Children’s Centre

A new group has been set up by one of the young Mums at the centre. Bridie is one of the people that has previously attended the Healthy Wealthy & Wise and found it beneficial she is now co-facilitating the sessions with me.

Page 8 Learn My Way Bawtry

The sessions are progressing really well. Carol and Heather work together due to the large number of participants. Carol works with the Learn my Way users on the desktop PCs using the formal Learn my Way system and Heather offers a more bespoke service for tablet, laptop and mobile phone users. Learners are actively encouraged to try new things including the downloading of Apps, using SIRI, engaging with social media, accessing services.

Denaby Newsletter – Easter Edition

Articles were received in good time from the community groups. Tracy from Craganour TARA is now able to carry on the production of the newsletter as she has now received a laptop to use from St Leger Homes.

Craganour Community TARA

The TARA continues to thrive; they are actively involved with the newsletter. They held a ‘Clean for the Queen’ event on March 13th 11am, providing free toast and refreshments for all the volunteers.

They will once again they will be spearheading the Party in The Park – this year titled ‘Rayte Royal Do In’t Flower Park’.

South Bawtry Ladies Group

This group of ladies meet up every Tuesday morning for a coffee and a get together. The group is a new group using the facilities in the refurbished communal hall in Bawtry. Although relatively new, the group are exploring further activities to attract the wider community. The group are starting ‘Cook and Share’ sessions which will basically involve people sharing recipes, demonstrating cooking techniques and tasting the dishes. Carol Higgins community engagement officer in the south has gained funding from Edlington Community Organisation to run 8 of these sessions, which started in February 2016

Bawtry Library – Learn My Way

Carol has started a Learn My Way and Brew and Browze course at Bawtry Community Library. The sessions have been extremely well attended with Heather covering the Brew and Browze and Carol covering the Learn my Way.

Cooking and Craft Group Carol is working with Rossington All Saints Academy every Thursday; the theme for this term is Alice in Wonderland. Both Heather and Carol are theming the cooking and craft sessions. The school is providing funding on a 6 week rota and they will have a new group every 6 weeks to work with.

Page 9 Knit and Natter Group

A group of ladies (of all ages), who meet every week are running their group from Skipworth Gardens Communal Hall every Thursday 9am to 12.30. The group have been overwhelmed by the number of ladies attending and have now decided to run the group on a Monday too. On average 30 people are attending each session.

Tell us your News Have you got an exciting event taking please or just happened? Just let our community engagement officers know and they will spread the news!! You can contact them by, either ringing or emailing them, contact details below:-

East Area – Tom Cunningham on 01302 734115 or email [email protected]

Central Area – Alison Alcock on 01302 736335 or email [email protected]

West Area – Heather Saunders on 01302 735769 or email [email protected]

South Area - Carol Higgins - on 01302 736533 or email [email protected]

North Area – Nyssa Hird on 01302 734131 or email [email protected]

Alternatively email [email protected] , or ring the Strategic Involvement Team on 01302 862743 or post the information to: The Strategic Involvement Team, St Leger Court, White Rose Way, Doncaster, DN4 5ND.

Strategic Involvement

Tour De Yorkshire

Stacey Lynn is currently working with the following groups developing craft activities, group work to be involved with Tour De Yorkshire

The groups include, Club Doncaster Foundation with disabilities groups, Changing Lives women’s groups, Doncaster Foyer & Doncaster Housing for Young People young people 16-25, YMCA – young people 16-30 (this is the age group for their service users) and Wheatley Children’s Centres parents, women etc.

Doncaster Foyer & Doncaster Housing for Young People The young people have taken part in the preparation for the Tour De Yorkshire coming to Doncaster. There have been craft sessions where the young people have created bunting,

Page 10 posters etc. They young people have also spray-painted bikes up and decorated them to be displayed for Tour De Yorkshire.

They hope to complete a Food Safety Level 2 course to additionally upskill the young people at the centre. The plan is to enable them to can sell some produce on the day. The young people hope to include the sales as part of their social enterprise business, by selling craft works, and such to raise funds for their named charity The Royal National Lifeboat Institution (RNLI).

Young Person Strategy Work on the Young Person Strategy continues with staff focus groups scheduled for the end of February. Consultation with young people (16 – 25) has been ongoing throughout the process

Mystery Shopping

Mystery Shopping is going from strength to strength. A poster has been produced to help encourage more people to get involved. The poster has recently been in an edition of HouseProud.

If you would like to become a mystery shopper, please contact the Strategic Involvement Team on 01302 862743 or email [email protected]

Talkback Some people may remember this group. The group used to check our letters, publications and anything read by the general public was written in a way that was plain straight forward easy to understand English. We still have this group, but via email. We would like to start inviting tenants to be part of the group again, meeting together to go through the documents together. If this sounds like your cup of tea (and a biscuit too!!) please contact the Strategic Involvement Team on 01302 862743 or email [email protected]

Tenant & Resident Involvement Panel (TRIP)

TRIP has completed two reviews, they were on Service Standards and Schedule Repairs, the reports and action plan are on their website http://tripslhd.wordpress.com/. TRIP is currently look at the training provided by St Leger Homes, exploring whether it is value for money, what tenants want and could St Leger Homes be delivering something different. A questionnaire was sent out to all tenants via the rent statement and TRIP would like to thank everyone who took the time to complete the form and send it back. The report will appear on their website and on the St Leger Homes website when it is finished. Would you like to become involved with TRIP? If you would like to know more please call Lesley Gilfedder (Chair) on 07787847292

Page 11 World of Work Academy

Have you heard of our award winning world of work academy? Are you a St Leger Homes Tenant, unemployed, looking for a way back into work? Then why not register with our Award winning World of Work Academy (WOW). This will help you get ready for employment through learning and work experience.

If this sounds interesting please contact, Natalie Stevenson 01302 734384, text 07817 124351 or email [email protected] with your name and contact details. website www.stlegerhomes.co.uk/worldofwork

Enclosed Garden Maintenance Service

The Enclosed Garden Maintenance Service is now available to ALL St Leger Homes Tenants. If you require assistance in maintaining your garden, we offer a reliable and competitively priced service which is available all year round. If you would like someone to visit your home to give you a fixed price for this service, please contact The Enclosed Gardens Team, on 01302 736513.

Mobile App

The use of this new technology is giving you an opportunity to be involved. By using your Apple iPhone or Android smartphone you can access all of the below. St Leger Homes App

This App from St. Leger Homes of Doncaster gives tenants access to a number of services.

Using this App tenants can; •Pay rent •Report other issues such as anti-social behaviour •Send comments/compliments/complaints •Report a repair •Find jobs in the area •Learn about opportunities to get involved with St. Leger Homes •Keep up to date with latest news •Calculate entitlement to benefits and tax credits •Assess the impact of the housing benefit size criteria (spare room deduction)

This App is getting more and more popular up to March 2016 to date we have had 71,094 screen views The app has had 1164 form submissions, with 279 people logging on to the app in February 2016, to use the app to either, pay their rent, report a repair or get involved amongst other things with St Leger Homes. With the biggest users being people aged between 25 – 34

Training

Do you ever help with the preparation of food at the school fair or at the local gala or maybe at your TARA or local community group, then why not try this one Page 12

Level 2 Food Safety Do you want to run the hot dog stand at your local gala or holds a pie and pea supper? If so this course is an absolute must! Level 2 Food Safety is the standard course in Food Hygiene for people who are preparing, cooking or handling food. It introduces the subject of Food Safety Hazards and provides the knowledge necessary to allow Food Handlers to play their part in operating a safe food business. This is an externally accredited course and will be a great addition to any CV. Each course lasts a full day and the candidate will take the multiple choice exam before leaving the session.

Contact The Strategic Involvement Team by

Telephone: Email: 01302 862743 [email protected] Post: Strategic Involvement Team, St Leger Homes of Doncaster, St Leger Court White Rose Way, Doncaster, DN4 5ND.

Facebook We now have an amazing 1069 people currently liking the page! Have you gone online and liked us yet, if not why not! You can find us on https://www.facebook.com/stlegerhomes/ or follow us on Twitter https://twitter.com/StLegerHomes

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Page 13 Volunteer Reward Scheme ST LEGER HOMES OF DONCASTER THANK YOU FOR VOLUNTEERING SCHEME

A thank you for letting us know what you think!!

St Leger Homes of Doncaster is now offering a small thank you for getting involved. Customers can earn points by attending consultation events, focus groups, joining in with our reality checking, mystery shopping or by simply completing a questionnaire. All you need to do is register with our menu of involvement to be eligible to collect the points.

The next time you receive an invitation requesting your opinion to help St Leger Homes improve its services or check our tenants are still receiving a value for money service; you will earn points towards receiving shopping vouchers. These points will be calculated over a six month period, and you will be notified about how many points you have earned.

Every 50 points that you collect, can be exchanged for a £5 gift voucher.

For further information, or to register your interest, you can contact us by telephone on 01302 862743, or by sending an email to [email protected]

Term and conditions apply, please see below.

Ways to get involved Here are some of the ways that you can get involved, and the Reward points available:

 Post, telephone and email surveys 10 Points Complete surveys on a variety of issues, from the comfort of your own home.

 TalkBack readers group 20 Points Ensure all our letters and documents are customer-friendly before they are published

 E-Talkback, 5 Points As above, but in the comfort of your own home!

 Consultations Your chance to tell service managers what issues are a priority, and help shape our services 25 Points

 Mystery Shopping Test the quality of our services by carrying out phone calls and emails from a pre-set script of questions 25 Points

 Reality Checking Checking empty properties to make sure they meet SLHD letable standard 25 Points Claiming expenses

Page 14 By volunteering your time, you are helping us and other customers.

We want to ensure that no-one is left out of pocket for going out of their way to help, so we may be able to reimburse your costs to include:

Travel Costs Mileage (up to £5)

Food (when appropriate) Parking

Terms and Conditions

You are eligible for reward points if you live in a St Leger Homes property. When you have collected 50 reward points, you are eligible for a £5 gift voucher. You can earn a maximum of 250 reward points in any six-month period. Any participation beyond the maximum 250 points accrued will not be awarded. You are only eligible for reward points if you attend the whole of the event. Please make sure that you sign in at the event. If you do not sign in, we won’t have any record that you’ve attended, and you will not be eligible for reward points. All questionnaires must be completed in full, and by the deadline, to be eligible for reward points. Shopping vouchers will be distributed at six monthly intervals. St Leger Homes will notify you of any shopping voucher entitlement within the six month period, by letter, phone or email. The reward points are non-transferable, and there is no cash alternative. Reward points are open to employees of St Leger Homes, who are also tenants of a St Leger Homes managed property. However, attendance at events or completion of questionnaires must not be done during working hours. St Leger Homes may amend these Terms and Conditions without notice, by posting any changes on their website

Page 15 One call does it all with new St Leger Homes single contact number St Leger Homes has now made it even easier for customers to get in touch with the introduction of a new single contact number.

The new 01302 862 862 number gives tenants a single point of contact for all new enquiries. Whether it is reporting repairs, enquiring about gas and solid fuel servicing, paying rent or raising housing or estate issues, this number will get tenants through to the right service straight away.

Susan Jordan, Chief Executive of St. Leger Homes, said: “This new number gives our customers one simple, easy way to access all of the services that we provide and will make it even quicker for them to contact the person they need to speak to. Remember, one call does it all!”

Early feedback on the new system throughout the test period has been very positive. Tenants who have been helping St Leger Homes spread the word welcome the new number.

Tenant Maureen Tennison, said: “You don’t have to remember lots of different numbers. It will reduce the number of people you need to speak to before you get through to the right person.”

Tenant Brian Naughton, added: ”I’m looking forward to this hassle free way of contacting St. Leger Homes and I’m pleased to hear that they offer a call back service if needed.”

The new number is available 24 hours, 7 days a week to report repairs and replaces the numbers for Area Housing Offices.

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