Statement of James Higgins in Relation to Statistical Information
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Number of and time taken to decide household claims [home and contents insurance ] as at 1 September 2011 10 business Between 10 business Between 1 Between 2 and Between 3 Between 4 Between 5 Over 6 m City/Town days or less days and 1 month and 2 months 3 months and 4 months and 5 months and 6 months Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted ALBERTA 100000000000000 ALEXANDRA HEADLAND 200000000000000 ALLOWAY 100000000000000 ALPHA 700000000000000 ALTON DOWNS 200000000000000 ANDERLEIGH 100000000000000 ARUNDEL 100000000000000 BARCALDINE 200000000000000 BATTERY HILL 100000000000000 BENOWA 100000000000000 BILOELA 800000000000000 BLACK MOUNTAIN 100000000000000 BLI BLI 300000000000000 BLUFF 200000000000000 BOULDERCOMBE 100000000000000 BRANYAN 200000000000000 BRISBANE 1,268 70201000000000 BUDERIM 10 00000000000000 BUNDABERG 38 00000000000000 BUNGADOO 200000000000000 BURNSIDE 200000000000000 BYFIELD 100000000000000 CALAVOS 100000000000000 CALOUNDRA WEST 100000000000000 CHILDERS 100000000000000 CLINTON 100000000000000 COORAN 100000000000000 COOROIBAH 100000000000000 COW BAY 200000000000000 CRAIGNISH 200000000000000 CURRA 100000000000000 CURRIMUNDI 200000000000000 DEPOT HILL 14 00000000000000 ELECTRA 100000000000000 EMERALD 280 00000000000000 EULEILAH 200000000000000 EUMUNDI 100000000000000 FAIRY BOWER 100000000000000 FLAXTON 100000000000000 FRENCHVILLE 300000000000000 GAYNDAH 100000000000000 GLADSTONE‐CITY 100000000000000 GLEN EDEN 100000000000000 GLENDALE 200000000000000 GOLDEN BEACH 200000000000000 GOOVIGEN 100000000000000 GRACEMERE 200000000000000 HIGHWORTH 100000000000000 IPSWICH 698 00000000000000 #1697846 JERICHO 700000000000000 KAWANA 100000000000000 KAWUNGAN 100000000000000 KIN KORA 100000000000000 KINKA BEACH 100000000000000 KOONGAL 300000000000000 LANDSBOROUGH 100000000000000 LARAVALE 100000000000000 LITTABELLA 100000000000000 LONESOME CREEK 200000000000000 MAROOCHYDORE 100000000000000 MARYBOROUGH 300000000000000 MEANDARRA 100000000000000 MINYAMA 100000000000000 MIRIAM VALE 100000000000000 MONTO 100000000000000 MONTVILLE 100000000000000 MOOLOOLABA 300000000000000 MORGANVILLE 100000000000000 MOUNT ARCHER 100000000000000 MOUNT COOLUM 100000000000000 MOUNT MARIA 200000000000000 MOUNT TAMBORINE 100000000000000 MOURA 100000000000000 MUNDUBBERA 300000000000000 NAMBOUR 400000000000000 NOOSA 400000000000000 NORTH MALENY 100000000000000 OAKHURST 100000000000000 PACIFIC HAVEN 200000000000000 PALMWOODS 100000000000000 PARK AVENUE 600000000000000 PELICAN WATERS 100000000000000 PEREGIAN BEACH 300000000000000 PINE CREEK 100000000000000 POMONA 100000000000000 PORT CURTIS 600000000000000 PROSPECT 200000000000000 REEDY CREEK 100000000000000 REESVILLE 100000000000000 RIVERLEIGH 100000000000000 ROCKHAMPTON 34 00000000000000 ROLLESTON 200000000000000 ROSEDALE 100000000000000 RUBYANNA 100000000000000 RUBYVALE 100000000000000 SCARNESS 100000000000000 SHARON 600000000000000 SOUTHPORT 100000000000000 SPRINGSURE 100000000000000 SUNSHINE BEACH 100000000000000 SURFERS PARADISE 100000000000000 TALLAI 100000000000000 TAMBORINE 100000000000000 TANAWHA 100000000000000 TANNUM SANDS 300000000000000 #1697846 TAUNTON 100000000000000 TEWANTIN 100000000000000 THANGOOL 400000000000000 THEODORE 29 00000000000000 TOOGOOM 200000000000000 TOOWOOMBA 722 10000000000000 TORQUAY 100000000000000 TWIN WATERS 100000000000000 URANGAN 100000000000000 URRAWEEN 100000000000000 WALLANGARRA 100000000000000 WANDAL 300000000000000 WATALGAN 100000000000000 WONDUNNA 200000000000000 WOOMBYE 200000000000000 WOWAN 200000000000000 WURDONG HEIGHTS 100000000000000 WURTULLA 200000000000000 YANDARAN 100000000000000 YARWUN 100000000000000 YEPPOON 200000000000000 Grand Total 3,296 80201000000000 #1697846 months Outstanding TOTAL Declined 00 1 00 2 00 1 00 7 00 2 00 1 00 1 00 2 00 1 00 1 00 8 00 1 00 3 00 2 00 1 00 2 0 0 1,278 00 10 00 38 00 2 00 2 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 2 00 2 00 1 00 2 00 14 00 1 0 0 280 00 2 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 2 00 1 00 2 00 1 0 0 698 #1697846 00 7 00 1 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 1 00 3 00 1 00 1 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 1 00 1 00 3 00 4 00 4 00 1 00 1 00 2 00 1 00 6 00 1 00 3 00 1 00 1 00 6 00 2 00 1 00 1 00 1 00 34 00 2 00 1 00 1 00 1 00 1 00 6 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 3 #1697846 00 1 00 1 00 4 00 29 00 2 0 0 723 00 1 00 1 00 1 00 1 00 1 00 3 00 1 00 2 00 2 00 2 00 1 00 2 00 1 00 1 00 2 0 0 3,307 #1697846 Number of and time taken to decide household claims [home building insurance only ] as at 1 September 2011 10 business Between 10 business Between 1 Between 2 and Between 3 Between 4 Between 5 Over 6 months City/Town days or less days and 1 month and 2 months 3 months and 4 months and 5 months and 6 months Outstanding TOTAL Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined ADVANCETOWN 1000000000000000 0 1 ALDERSHOT 1000000000000000 0 1 ALPHA 2000000000000000 0 2 ALTON DOWNS 2000000000000000 0 2 ANDERLEIGH 1000000000000000 0 1 ARUNDEL 1000000000000000 0 1 ASHMORE 1000000000000000 0 1 AVENELL HEIGHTS 2000000000000000 0 2 BAJOOL 1000000000000000 0 1 BARGARA 3000000000000000 0 3 BATTERY HILL 1000000000000000 0 1 BENARABY 1000000000000000 0 1 BENOWA 6000000000000000 0 6 BILINGA 1000000000000000 0 1 BILOELA 5000000000000000 0 5 BLI BLI 2000000000000000 0 2 BOKARINA 1000000000000000 0 1 BONOGIN 1000000000000000 0 1 BOORAL 1000000000000000 0 1 BOYLAND 1000000000000000 0 1 BOYNE ISLAND 1000000000000000 0 1 BRANYAN 1000000000000000 0 1 BRIGALOW 1000000000000000 0 1 BRISBANE 911 102000000000000 0 914 BUDDINA 5000000000000000 0 5 BUDERIM 7000000000000000 0 7 BUNDABERG 4000000000000000 0 4 BUNDABERG CENTRAL 2000000000000000 0 2 BUNDABERG EAST 3000000000000000 0 3 BUNDABERG NORTH 8000000000000000 0 8 BUNDABERG SOUTH 6000000000000000 0 6 BURLEIGH HEADS 1000000000000000 0 1 BURLEIGH WATERS 1000000000000000 0 1 BURNETT HEADS 2000000000000000 0 2 BURRUM HEADS 1000000000000000 0 1 BUXTON 1000000000000000 0 1 CALICO CREEK 1000000000000000 0 1 CALLIOPE 2000000000000000 0 2 CALOUNDRA 2000000000000000 0 2 CALOUNDRA WEST 1000000000000000 0 1 CARRARA 4000000000000000 0 4 CEDAR POCKET 2000000000000000 0 2 CEDAR VALE 1000000000000000 0 1 CLEAR ISLAND WATERS 1000000000000000 0 1 COES CREEK 1000000000000000 0 1 CONONDALE 2000000000000000 0 2 COOLUM BEACH 2000000000000000 0 2 COOMBABAH 1000000000000000 0 1 COOROIBAH 1000000000000000 0 1 COOROY 4000000000000000 0 4 CRAIGNISH 1000000000000000 0 1 CURRA 2000000000000000 0 2 CURRIMUNDI 3000000000000000 0 3 CURRUMBIN WATERS 1000000000000000 0 1 DAINTREE 1000000000000000 0 1 DIAMOND VALLEY 2000000000000000 0 2 DICKY BEACH 2000000000000000 0 2 DIDDILLIBAH 1000000000000000 0 1 DRINAN 1000000000000000 0 1 DUNDATHU 1000000000000000 0 1 DUNDOWRAN BEACH 2000000000000000 0 2 EAGLE HEIGHTS 3000000000000000 0 3 EIDSVOLD 1000000000000000 0 1 ELAMAN CREEK 1000000000000000 0 1 ELANORA 1000000000000000 0 1 ELI WATERS 2000000000000000 0 2 EMERALD 59 000000000000000 0 59 EUDLO 1000000000000000 0 1 FAIRY BOWER 1000000000000000 0 1 FLAXTON 1000000000000000 0 1 GLENDALE 1000000000000000 0 1 GLENEAGLE 1000000000000000 0 1 GLENVIEW 1000000000000000 0 1 GOLDEN BEACH 5000000000000000 0 5 GOOVIGEN 1000000000000000 0 1 GRACEMERE 1000000000000000 0 1 GUNALDA 1000000000000000 0 1 GYMPIE 1000000000000000 0 1 HELENSVALE 5000000000000000 0 5 HIGHLAND PARK 1000000000000000 0 1 HOPE ISLAND 2000000000000000 0 2 HUNCHY 1000000000000000 0 1 IPSWICH 277 000000000000000 0 277 JAMBIN 1000000000000000 0 1 JERICHO 1000000000000000 0 1 JIMBOOMBA 4000000000000000 0 4 KIAMBA 1000000000000000 0 1 KIN KIN 1000000000000000 0 1 KIN KORA 1000000000000000 0 1 KINGS BEACH 1000000000000000 0 1 KOONGAL 3000000000000000 0 3 LABRADOR 3000000000000000 0 3 LAKE MACDONALD 1000000000000000 0 1 LANDSBOROUGH 1000000000000000 0 1 LITTLE MOUNTAIN 1000000000000000 0 1 MALENY 1000000000000000 0 1 MAPLETON 1000000000000000 0 1 MAROOCHY RIVER 1000000000000000 0 1 MAROOCHYDORE 6000000000000000 0 6 MARYBOROUGH 2000000000000000 0 2 MERMAID WATERS 1000000000000000 0 1 MIAMI 1000000000000000 0 1 MINYAMA 1000000000000000 0 1 MOFFAT BEACH 1000000000000000 0 1 MONS 1000000000000000 0 1 MOOLOOLABA 7000000000000000 0 7 MOOLOOLAH 1000000000000000 0 1 MOOLOOLAH VALLEY 1000000000000000 0 1 MOUNT CHALMERS 1000000000000000 0 1 MOUNT COOLUM 1000000000000000 0 1 MOUNT MELLUM 1000000000000000 0 1 MOUNT MORGAN 1000000000000000 0 1 MOUNT MURCHISON 1000000000000000 0 1 MOUNT TAMBORINE 1000000000000000 0 1 MOUNTAIN CREEK 1000000000000000 0 1 MOURA 2000000000000000 0 2 MUDGEERABA 2000000000000000 0 2 MULGILDIE 1000000000000000 0 1 MUNDUBBERA 1000000000000000 0 1 NAMBOUR 2000000000000000 0 2 NEERDIE 1000000000000000 0 1 NERANG 1000000000000000 0 1 NEW AUCKLAND 1000000000000000 0 1 NOOSA HEADS 1000000000000000 0 1 NOOSAVILLE 6000000000000000 0 6 NORTH ISIS 2000000000000000 0 2 NORTH MACLEAN 1000000000000000 0 1 PACIFIC HEIGHTS 2000000000000000 0 2 PACIFIC PINES 2000000000000000 0 2 PALMWOODS 2000000000000000 0 2 PARADISE WATERS 1000000000000000 0 1 PARK AVENUE 1000000000000000 0 1 PARREARRA 2000000000000000 0 2 PELICAN WATERS 2000000000000000 0 2 PEREGIAN BEACH 2000000000000000 0 2 PEREGIAN SPRINGS 1000000000000000 0 1 PIALBA 1000000000000000 0 1 PINBARREN 1000000000000000 0 1 POINT VERNON 1000000000000000 0 1 POMONA 2000000000000000 0 2 POONA 1000000000000000 0 1 PORT CURTIS 1000000000000000 0 1 PROSPECT 3000000000000000 0 3 ROBINA 2000000000000000 0 2 ROCKHAMPTON 28 000000000000000