Statement of James Higgins in Relation to Statistical Information

Number of and time taken to decide household claims [home and contents insurance ] as at 1 September 2011

10 business Between 10 business Between 1 Between 2 and Between 3 Between 4 Between 5 Over 6 m City/Town days or less days and 1 month and 2 months 3 months and 4 months and 5 months and 6 months

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted ALBERTA 100000000000000 ALEXANDRA HEADLAND 200000000000000 ALLOWAY 100000000000000 ALPHA 700000000000000 ALTON DOWNS 200000000000000 ANDERLEIGH 100000000000000 ARUNDEL 100000000000000 BARCALDINE 200000000000000 BATTERY HILL 100000000000000 BENOWA 100000000000000 BILOELA 800000000000000 BLACK MOUNTAIN 100000000000000 BLI BLI 300000000000000 BLUFF 200000000000000 BOULDERCOMBE 100000000000000 BRANYAN 200000000000000 BRISBANE 1,268 70201000000000 BUDERIM 10 00000000000000 BUNDABERG 38 00000000000000 BUNGADOO 200000000000000 BURNSIDE 200000000000000 BYFIELD 100000000000000 CALAVOS 100000000000000 CALOUNDRA WEST 100000000000000 CHILDERS 100000000000000 CLINTON 100000000000000 COORAN 100000000000000 COOROIBAH 100000000000000 COW BAY 200000000000000 CRAIGNISH 200000000000000 CURRA 100000000000000 CURRIMUNDI 200000000000000 DEPOT HILL 14 00000000000000 ELECTRA 100000000000000 EMERALD 280 00000000000000 EULEILAH 200000000000000 EUMUNDI 100000000000000 FAIRY BOWER 100000000000000 FLAXTON 100000000000000 FRENCHVILLE 300000000000000 GAYNDAH 100000000000000 GLADSTONE‐CITY 100000000000000 GLEN EDEN 100000000000000 GLENDALE 200000000000000 GOLDEN BEACH 200000000000000 GOOVIGEN 100000000000000 GRACEMERE 200000000000000 HIGHWORTH 100000000000000 IPSWICH 698 00000000000000

#1697846 JERICHO 700000000000000 KAWANA 100000000000000 KAWUNGAN 100000000000000 KIN KORA 100000000000000 KINKA BEACH 100000000000000 KOONGAL 300000000000000 LANDSBOROUGH 100000000000000 LARAVALE 100000000000000 LITTABELLA 100000000000000 LONESOME CREEK 200000000000000 MAROOCHYDORE 100000000000000 MARYBOROUGH 300000000000000 MEANDARRA 100000000000000 MINYAMA 100000000000000 MIRIAM VALE 100000000000000 MONTO 100000000000000 MONTVILLE 100000000000000 MOOLOOLABA 300000000000000 MORGANVILLE 100000000000000 MOUNT ARCHER 100000000000000 MOUNT COOLUM 100000000000000 MOUNT MARIA 200000000000000 MOUNT TAMBORINE 100000000000000 MOURA 100000000000000 MUNDUBBERA 300000000000000 NAMBOUR 400000000000000 NOOSA 400000000000000 NORTH MALENY 100000000000000 OAKHURST 100000000000000 PACIFIC HAVEN 200000000000000 PALMWOODS 100000000000000 PARK AVENUE 600000000000000 PELICAN WATERS 100000000000000 PEREGIAN BEACH 300000000000000 PINE CREEK 100000000000000 POMONA 100000000000000 PORT CURTIS 600000000000000 PROSPECT 200000000000000 REEDY CREEK 100000000000000 REESVILLE 100000000000000 RIVERLEIGH 100000000000000 ROCKHAMPTON 34 00000000000000 ROLLESTON 200000000000000 ROSEDALE 100000000000000 RUBYANNA 100000000000000 RUBYVALE 100000000000000 SCARNESS 100000000000000 SHARON 600000000000000 SOUTHPORT 100000000000000 SPRINGSURE 100000000000000 SUNSHINE BEACH 100000000000000 SURFERS PARADISE 100000000000000 TALLAI 100000000000000 TAMBORINE 100000000000000 TANAWHA 100000000000000 TANNUM SANDS 300000000000000

#1697846 TAUNTON 100000000000000 TEWANTIN 100000000000000 THANGOOL 400000000000000 THEODORE 29 00000000000000 TOOGOOM 200000000000000 TOOWOOMBA 722 10000000000000 TORQUAY 100000000000000 TWIN WATERS 100000000000000 URANGAN 100000000000000 URRAWEEN 100000000000000 WALLANGARRA 100000000000000 WANDAL 300000000000000 WATALGAN 100000000000000 WONDUNNA 200000000000000 WOOMBYE 200000000000000 WOWAN 200000000000000 WURDONG HEIGHTS 100000000000000 WURTULLA 200000000000000 YANDARAN 100000000000000 YARWUN 100000000000000 YEPPOON 200000000000000 Grand Total 3,296 80201000000000

#1697846 months Outstanding TOTAL

Declined 00 1 00 2 00 1 00 7 00 2 00 1 00 1 00 2 00 1 00 1 00 8 00 1 00 3 00 2 00 1 00 2 0 0 1,278 00 10 00 38 00 2 00 2 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 2 00 2 00 1 00 2 00 14 00 1 0 0 280 00 2 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 2 00 1 00 2 00 1 0 0 698

#1697846 00 7 00 1 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 1 00 3 00 1 00 1 00 1 00 1 00 1 00 3 00 1 00 1 00 1 00 2 00 1 00 1 00 3 00 4 00 4 00 1 00 1 00 2 00 1 00 6 00 1 00 3 00 1 00 1 00 6 00 2 00 1 00 1 00 1 00 34 00 2 00 1 00 1 00 1 00 1 00 6 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 3

#1697846 00 1 00 1 00 4 00 29 00 2 0 0 723 00 1 00 1 00 1 00 1 00 1 00 3 00 1 00 2 00 2 00 2 00 1 00 2 00 1 00 1 00 2 0 0 3,307

#1697846 Number of and time taken to decide household claims [home building insurance only ] as at 1 September 2011

10 business Between 10 business Between 1 Between 2 and Between 3 Between 4 Between 5 Over 6 months City/Town days or less days and 1 month and 2 months 3 months and 4 months and 5 months and 6 months Outstanding TOTAL

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined ADVANCETOWN 1000000000000000 0 1 ALDERSHOT 1000000000000000 0 1 ALPHA 2000000000000000 0 2 ALTON DOWNS 2000000000000000 0 2 ANDERLEIGH 1000000000000000 0 1 ARUNDEL 1000000000000000 0 1 ASHMORE 1000000000000000 0 1 AVENELL HEIGHTS 2000000000000000 0 2 BAJOOL 1000000000000000 0 1 BARGARA 3000000000000000 0 3 BATTERY HILL 1000000000000000 0 1 BENARABY 1000000000000000 0 1 BENOWA 6000000000000000 0 6 BILINGA 1000000000000000 0 1 BILOELA 5000000000000000 0 5 BLI BLI 2000000000000000 0 2 BOKARINA 1000000000000000 0 1 BONOGIN 1000000000000000 0 1 BOORAL 1000000000000000 0 1 BOYLAND 1000000000000000 0 1 BOYNE ISLAND 1000000000000000 0 1 BRANYAN 1000000000000000 0 1 BRIGALOW 1000000000000000 0 1 BRISBANE 911 102000000000000 0 914 BUDDINA 5000000000000000 0 5 BUDERIM 7000000000000000 0 7 BUNDABERG 4000000000000000 0 4 BUNDABERG CENTRAL 2000000000000000 0 2 BUNDABERG EAST 3000000000000000 0 3 BUNDABERG NORTH 8000000000000000 0 8 BUNDABERG SOUTH 6000000000000000 0 6 BURLEIGH HEADS 1000000000000000 0 1 BURLEIGH WATERS 1000000000000000 0 1 BURNETT HEADS 2000000000000000 0 2 BURRUM HEADS 1000000000000000 0 1 BUXTON 1000000000000000 0 1 CALICO CREEK 1000000000000000 0 1 CALLIOPE 2000000000000000 0 2 CALOUNDRA 2000000000000000 0 2 CALOUNDRA WEST 1000000000000000 0 1 CARRARA 4000000000000000 0 4 CEDAR POCKET 2000000000000000 0 2 CEDAR VALE 1000000000000000 0 1 CLEAR ISLAND WATERS 1000000000000000 0 1 COES CREEK 1000000000000000 0 1 CONONDALE 2000000000000000 0 2 COOLUM BEACH 2000000000000000 0 2 COOMBABAH 1000000000000000 0 1 COOROIBAH 1000000000000000 0 1 COOROY 4000000000000000 0 4 CRAIGNISH 1000000000000000 0 1 CURRA 2000000000000000 0 2 CURRIMUNDI 3000000000000000 0 3 CURRUMBIN WATERS 1000000000000000 0 1 DAINTREE 1000000000000000 0 1 DIAMOND VALLEY 2000000000000000 0 2 DICKY BEACH 2000000000000000 0 2 DIDDILLIBAH 1000000000000000 0 1 DRINAN 1000000000000000 0 1 DUNDATHU 1000000000000000 0 1 DUNDOWRAN BEACH 2000000000000000 0 2 EAGLE HEIGHTS 3000000000000000 0 3 EIDSVOLD 1000000000000000 0 1 ELAMAN CREEK 1000000000000000 0 1 ELANORA 1000000000000000 0 1 ELI WATERS 2000000000000000 0 2 EMERALD 59 000000000000000 0 59 EUDLO 1000000000000000 0 1 FAIRY BOWER 1000000000000000 0 1 FLAXTON 1000000000000000 0 1 GLENDALE 1000000000000000 0 1 GLENEAGLE 1000000000000000 0 1 GLENVIEW 1000000000000000 0 1 GOLDEN BEACH 5000000000000000 0 5 GOOVIGEN 1000000000000000 0 1 GRACEMERE 1000000000000000 0 1 GUNALDA 1000000000000000 0 1 GYMPIE 1000000000000000 0 1 HELENSVALE 5000000000000000 0 5 HIGHLAND PARK 1000000000000000 0 1 HOPE ISLAND 2000000000000000 0 2 HUNCHY 1000000000000000 0 1 IPSWICH 277 000000000000000 0 277 JAMBIN 1000000000000000 0 1 JERICHO 1000000000000000 0 1 JIMBOOMBA 4000000000000000 0 4 KIAMBA 1000000000000000 0 1 KIN KIN 1000000000000000 0 1 KIN KORA 1000000000000000 0 1 KINGS BEACH 1000000000000000 0 1 KOONGAL 3000000000000000 0 3 LABRADOR 3000000000000000 0 3 LAKE MACDONALD 1000000000000000 0 1 LANDSBOROUGH 1000000000000000 0 1 LITTLE MOUNTAIN 1000000000000000 0 1 MALENY 1000000000000000 0 1 MAPLETON 1000000000000000 0 1 MAROOCHY RIVER 1000000000000000 0 1 MAROOCHYDORE 6000000000000000 0 6 MARYBOROUGH 2000000000000000 0 2 MERMAID WATERS 1000000000000000 0 1 MIAMI 1000000000000000 0 1 MINYAMA 1000000000000000 0 1 MOFFAT BEACH 1000000000000000 0 1 MONS 1000000000000000 0 1 MOOLOOLABA 7000000000000000 0 7 MOOLOOLAH 1000000000000000 0 1 MOOLOOLAH VALLEY 1000000000000000 0 1 MOUNT CHALMERS 1000000000000000 0 1 MOUNT COOLUM 1000000000000000 0 1 MOUNT MELLUM 1000000000000000 0 1 MOUNT MORGAN 1000000000000000 0 1 MOUNT MURCHISON 1000000000000000 0 1 MOUNT TAMBORINE 1000000000000000 0 1 MOUNTAIN CREEK 1000000000000000 0 1 MOURA 2000000000000000 0 2 MUDGEERABA 2000000000000000 0 2 MULGILDIE 1000000000000000 0 1 MUNDUBBERA 1000000000000000 0 1 NAMBOUR 2000000000000000 0 2 NEERDIE 1000000000000000 0 1 NERANG 1000000000000000 0 1 NEW AUCKLAND 1000000000000000 0 1 NOOSA HEADS 1000000000000000 0 1 NOOSAVILLE 6000000000000000 0 6 NORTH ISIS 2000000000000000 0 2 NORTH MACLEAN 1000000000000000 0 1 PACIFIC HEIGHTS 2000000000000000 0 2 PACIFIC PINES 2000000000000000 0 2 PALMWOODS 2000000000000000 0 2 PARADISE WATERS 1000000000000000 0 1 PARK AVENUE 1000000000000000 0 1 PARREARRA 2000000000000000 0 2 PELICAN WATERS 2000000000000000 0 2 PEREGIAN BEACH 2000000000000000 0 2 PEREGIAN SPRINGS 1000000000000000 0 1 PIALBA 1000000000000000 0 1 PINBARREN 1000000000000000 0 1 POINT VERNON 1000000000000000 0 1 POMONA 2000000000000000 0 2 POONA 1000000000000000 0 1 PORT CURTIS 1000000000000000 0 1 PROSPECT 3000000000000000 0 3 ROBINA 2000000000000000 0 2 ROCKHAMPTON 28 000000000000000 0 28 ROLLESTON 2000000000000000 0 2 ROSEMOUNT 1000000000000000 0 1 ROSSMOYA 1000000000000000 0 1 SCARNESS 1000000000000000 0 1 SHARON 4000000000000000 0 4 SHELLY BEACH 1000000000000000 0 1 SIPPY DOWNS 4000000000000000 0 4 SORRENTO 1000000000000000 0 1 SOUTH BINGERA 1000000000000000 0 1 SOUTH GLADSTONE 1000000000000000 0 1 SOUTH ISIS 1000000000000000 0 1 SOUTHBROOK 2000000000000000 0 2 SUN VALLEY 1000000000000000 0 1 SUNSET 1000000000000000 0 1 SUNSHINE BEACH 3000000000000000 0 3 SURFERS PARADISE 2000000000000000 0 2 TALLEBUDGERA VALLEY 1000000000000000 0 1 TAMBORINE 2000000000000000 0 2 TANNUM SANDS 1000000000000000 0 1 TEWANTIN 5000000000000000 0 5 THABEBAN 1000000000000000 0 1 THE CAVES 1000000000000000 0 1 THEODORE 9000000000000000 0 9 TIN CAN BAY 1000000000000000 0 1 TOOGOOM 1000000000000000 0 1 TOOWOOMBA 528 100000000000000 0 529 TORQUAY 1000000000000000 0 1 TUGUN 1000000000000000 0 1 TWIN WATERS 3000000000000000 0 3 URANGAN 1000000000000000 0 1 VALDORA 1000000000000000 0 1 WALTERHALL 1000000000000000 0 1 WARANA 1000000000000000 0 1 WELCOME CREEK 2000000000000000 0 2 WEST WOOMBYE 1000000000000000 0 1 WEYBA DOWNS 1000000000000000 0 1 WONGLEPONG 1000000000000000 0 1 WOODERSON 1000000000000000 0 1 WURTULLA 6000000000000000 0 6 YAROOMBA 1000000000000000 0 1 Grand Total 2,126 202000000000000 0 2,130

#1697846 Number of and time taken to decide household claims [contents insurance only] as at 1 September 2011

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined ALEXANDRA HEADLAND 1000000000000000 0 1 ALTON DOWNS 1000000000000000 0 1 AVONDALE 1000000000000000 0 1 BARCALDINE 1000000000000000 0 1 BARGARA 1000000000000000 0 1 BATTERY HILL 1000000000000000 0 1 BILOELA 6000000000000000 0 6 BLI BLI 2000000000000000 0 2 BLUFF 1000000000000000 0 1 BRACEWELL 1000000000000000 0 1 BRANYAN 1000000000000000 0 1 BRISBANE 815 100000000000000 0 816 BUDERIM 10 000000000000000 0 10 BUILYAN 1000000000000000 0 1 BUNDABERG 12 000000000000000 0 12 BUNGADOO 1000000000000000 0 1 BURLEIGH HEADS 1000000000000000 0 1 BURRUM HEADS 1000000000000000 0 1 BUSHLEY 1000000000000000 0 1 BYFIELD 1000000000000000 0 1 CALICO CREEK 1000000000000000 0 1 CALOUNDRA WEST 1000000000000000 0 1 CHATSWORTH 1000000000000000 0 1 CLEAR ISLAND WATERS 1000000000000000 0 1 CLERMONT 1000000000000000 0 1 COMET 1000000000000000 0 1 COOLUM BEACH 1000000000000000 0 1 CURRIMUNDI 1000000000000000 0 1 DIAMOND VALLEY 1000000000000000 0 1 DICKY BEACH 2000000000000000 0 2 DUNDOWRAN 1000000000000000 0 1 EAGLE HEIGHTS 1000000000000000 0 1 EIDSVOLD 1000000000000000 0 1 ELANORA 1000000000000000 0 1 ELECTRA 1000000000000000 0 1 EMERALD 111 000000000000000 0 111 EULEILAH 1000000000000000 0 1 GIN GIN 1000000000000000 0 1 GLEN EDEN 1000000000000000 0 1 GLENMORGAN 1000000000000000 0 1 GRACEMERE 1000000000000000 0 1 GYMPIE 1000000000000000 0 1 HOLLYWELL 1000000000000000 0 1 HOPE ISLAND 1000000000000000 0 1 HOWARD 1000000000000000 0 1 INNES PARK 2000000000000000 0 2 IPSWICH 294 000000000000000 0 294 ISLA 2000000000000000 0 2 KABRA 1000000000000000 0 1 KAWANA 1000000000000000 0 1 KENSINGTON 1000000000000000 0 1 KIANGA 1000000000000000 0 1 KINGS BEACH 1000000000000000 0 1 KOONGAL 1000000000000000 0 1 MARCUS BEACH 1000000000000000 0 1 MAROOCHY RIVER 1000000000000000 0 1 MAROOCHYDORE 1000000000000000 0 1 MARYBOROUGH 2000000000000000 0 2 MARYBOROUGH WEST 1000000000000000 0 1 MEADOWVALE 1000000000000000 0 1 MEANDARRA 1000000000000000 0 1 MIARA 1000000000000000 0 1 MINYAMA 1000000000000000 0 1 MONDURAN 1000000000000000 0 1 MONTO 1000000000000000 0 1 MONTVILLE 1000000000000000 0 1 MOOLOOLABA 1000000000000000 0 1 MOOLOOLAH VALLEY 1000000000000000 0 1 MOUNT ISA 1000000000000000 0 1 MOUNT MORGAN 1000000000000000 0 1 MOUNT TAMBORINE 1000000000000000 0 1 MOUNTAIN CREEK 1000000000000000 0 1 MUDJIMBA 2000000000000000 0 2 NAMBOUR 2000000000000000 0 2 NEW AUCKLAND 1000000000000000 0 1 NOOSA 2000000000000000 0 2 NORTH TAMBORINE 1000000000000000 0 1 NORVILLE 1000000000000000 0 1 PACIFIC HEIGHTS 1000000000000000 0 1 PARADISE POINT 1000000000000000 0 1 PARADISE WATERS 1000000000000000 0 1 PARK AVENUE 1000000000000000 0 1 PARKWOOD 1000000000000000 0 1 PARREARRA 2000000000000000 0 2 PELICAN WATERS 1000000000000000 0 1 PEREGIAN 2000000000000000 0 2 PIALBA 1000000000000000 0 1 POMONA 1000000000000000 0 1 PROMISEDLAND 1000000000000000 0 1 RAGLAN 1000000000000000 0 1 RIDGEWOOD 1000000000000000 0 1 ROCKHAMPTON 16 000000000000000 0 16 ROUNDSTONE 1000000000000000 0 1 RUNAWAY BAY 1000000000000000 0 1 SCARNESS 1000000000000000 0 1 SIPPY DOWNS 1000000000000000 0 1 SUN VALLEY 1000000000000000 0 1 TANAWHA 1000000000000000 0 1 THANGOOL 1000000000000000 0 1 THE CAVES 1000000000000000 0 1 THEODORE 13 000000000000000 0 13 TINANA 1000000000000000 0 1 TOOWOOMBA 318 000000000000000 0 318 UNDULLAH 1000000000000000 0 1 WELCOME CREEK 1000000000000000 0 1 WILLOWS 1000000000000000 0 1 WORONGARY 1000000000000000 0 1 WOWAN 1000000000000000 0 1 Grand Total 1,704 100000000000000 0 1,705

#1697846 Number of household claims [home and contents insurance] paid, settled or finalised and time taken to pay, settle or finalise claims as at 1 September 2011 1 month Between 1 Between 2 and Between 3 Between 4 Between 5 City/Town Over 6 months Outstanding TOTAL or less and 2 months 3 months and 4 months and 5 months and 6 months ALBERTA 000000101 ALEXANDRA HEADLAND 010000012 ALLOWAY 000001001 ALPHA 001100147 ALTON DOWNS 010100002 ANDERLEIGH 010000001 ARUNDEL 000001001 AVOCA 000010012 BARCALDINE 100010002 BATTERY HILL 000100001 BENOWA 000010001 BILOELA 000101248 BLACK MOUNTAIN 000000011 BLI BLI 001000023 BLUFF 101000002 BOULDERCOMBE 000000011 BRANYAN 000001102 BRISBANE 11 42 63 106 116 112 184 644 1,278 BUDERIM 0010221410 BUNDABERG 103203131335 BUNGADOO 000000112 BURNSIDE 000001012 BYFIELD 000000101 CALAVOS 000000011 CALOUNDRA WEST 000000011 CHILDERS 000001001 CLINTON 010000001 COORAN 000000011 COOROIBAH 000001001 COW BAY 100000102 CRAIGNISH 000020002 CURRA 000000011 CURRIMUNDI 100010002 ELECTRA 000000011 EMERALD 1 5 7 11 13 18 55 170 280 EULEILAH 000010012 EUMUNDI 000010001 FAIRY BOWER 000001001 FAIRYMEAD 001000001 FLAXTON 000000011 GAYNDAH 000000011 GLADSTONE‐CITY 000000011 GLEN EDEN 000000011 GLENDALE 000100012 GOLDEN BEACH 000000112 GOOVIGEN 000000011 GRACEMERE 000000112 HIGHWORTH 000100001 IPSWICH 4 21 29 48 49 41 87 419 698 JERICHO 001102037 KAWANA 000100001 KAWUNGAN 000000101 KIN KORA 000000011 KINKA BEACH 000010001 KOONGAL 000110103 LANDSBOROUGH 010000001 LARAVALE 010000001 LITTABELLA 000001001 LONESOME CREEK 000000022 MAROOCHYDORE 000100001 MARYBOROUGH 000110013 MEANDARRA 000000011 MINYAMA 010000001 MIRIAM VALE 000100001 MONTO 000100001 MONTVILLE 000100001 MOOLOOLABA 000020103 MORGANVILLE 000000011 MOUNT ARCHER 000010001 MOUNT COOLUM 010000001 MOUNT MARIA 000010012 MOUNT TAMBORINE 010000001 MOURA 000000011 MUNDUBBERA 000000123 NAMBOUR 001001204 NOOSA 001010024 NORTH MALENY 000100001 OAKHURST 000001001 PACIFIC HAVEN 000001012 PALMWOODS 000000011 PARK AVENUE 000010236 PELICAN WATERS 000010001 PEREGIAN 000001113 PINE CREEK 000000011 POMONA 000000011 PORT CURTIS 001201026 PROSPECT 000000112 REEDY CREEK 000100001 REESVILLE 000001001 RIVERLEIGH 000000011 ROCKHAMPTON 22430662851 ROLLESTON 000000112 ROSEDALE 000000011 RUBYANNA 000000011 RUBYVALE 000000011 SCARNESS 000000101 SHARON 001031106 SOUTHPORT 000000011 SPRINGSURE 000010001 SUNSHINE BEACH 000000011 SURFERS PARADISE 000000011 TALLAI 000000011 TAMBORINE 000000011 TANAWHA 001000001 TANNUM SANDS 000100023 TAUNTON 000000011 TEWANTIN 000000011 THANGOOL 002000204 THEODORE 01000451929 TOOGOOM 000100102 TOOWOOMBA 10 27 43 61 83 64 113 322 723 TORQUAY 000010001 TWIN WATERS 000100001 URANGAN 000000011 URRAWEEN 000100001 WALLANGARRA 000000011 WANDAL 000030003 WATALGAN 000000011 WONDUNNA 000110002 WOOMBYE 001000102 WOWAN 000000202 WURDONG HEIGHTS 010000001 WURTULLA 000100012 YANDARAN 000000101 YARWUN 000000011 YEPPOON 000100102 Grand Total 33 108 163 256 290 268 495 1,694 3,307

#1697846 Number of household claims [home building insurance only] paid, settled or finalised and time taken to pay, settle or finalise household claims as at 1 September 2011 1 month Between 1 Between 2 and Between 3 Between 4 Between 5 City/Town Over 6 months Outstanding TOTAL or less and 2 months 3 months and 4 months and 5 months and 6 months ADVANCETOWN 001000001 ALDERSHOT 000000101 ALPHA 000000022 ALTON DOWNS 000000112 ANDERLEIGH 000000011 ARUNDEL 000010001 ASHMORE 000000011 BAJOOL 000000011 BARGARA 001110003 BATTERY HILL 000000011 BENARABY 000100001 BENOWA 000001056 BILINGA 000010001 BILOELA 000110125 BLI BLI 000000022 BOKARINA 000000101 BONOGIN 100000001 BOORAL 100000001 BOYLAND 000000011 BOYNE ISLAND 000000011 BRANYAN 010000001 BRIGALOW 000000011 BRISBANE 36 52 61 69 63 68 72 493 914 BUDDINA 001100125 BUDERIM 000100157 BUNDABERG 1313253725 BURLEIGH HEADS 000000011 BURLEIGH WATERS 000000011 BURNETT HEADS 000010012 BURRUM HEADS 000000011 BUXTON 010000001 CALICO CREEK 000000101 CALLIOPE 000010012 CALOUNDRA 001001002 CALOUNDRA WEST 000000011 CARRARA 010000034 CEDAR POCKET 001000102 CEDAR VALE 000010001 CLEAR ISLAND WATERS 010000001 COES CREEK 000000011 CONONDALE 000000022 COOLUM BEACH 001010002 COOMBABAH 000000011 COOROIBAH 001000001 COOROY 010010024 CRAIGNISH 100000001 CURRA 000010102 CURRIMUNDI 000000033 CURRUMBIN WATERS 000000011 DAINTREE 000000101 DIAMOND VALLEY 011000002 DICKY BEACH 010000012 DIDDILLIBAH 001000001 DRINAN 000000011 DUNDATHU 000100001 DUNDOWRAN BEACH 002000002 EAGLE HEIGHTS 001100013 EIDSVOLD 000000011 ELAMAN CREEK 010000001 ELANORA 000000011 ELI WATERS 001100002 EMERALD 51112193959 EUDLO 010000001 FAIRY BOWER 000000011 FLAXTON 000000011 GLENDALE 000000011 GLENEAGLE 000000011 GLENVIEW 000010001 GOLDEN BEACH 001012015 GOOVIGEN 000000011 GRACEMERE 000000011 GUNALDA 000000011 GYMPIE 000010001 HELENSVALE 011000125 HIGHLAND PARK 000010001 HOPE ISLAND 001000012 HUNCHY 000001001 IPSWICH 10 18 16 8 20 14 25 166 277 JAMBIN 000000011 JERICHO 000000011 JIMBOOMBA 110000024 KIAMBA 000010001 KIN KIN 000000011 KIN KORA 001000001 KINGS BEACH 000000011 KOONGAL 010000023 LABRADOR 001000023 LAKE MACDONALD 000000011 LANDSBOROUGH 000000011 LITTLE MOUNTAIN 100000001 MALENY 000010001 MAPLETON 000100001 MAROOCHY RIVER 000100001 MAROOCHYDORE 001011036 MARYBOROUGH 010000102 MERMAID WATERS 000010001 MIAMI 001000001 MINYAMA 000100001 MOFFAT BEACH 010000001 MONS 000000101 MOOLOOLABA 001100057 MOOLOOLAH 000000011 MOOLOOLAH VALLEY 000100001 MOUNT CHALMERS 000000011 MOUNT COOLUM 000001001 MOUNT MELLUM 001000001 MOUNT MORGAN 001000001 MOUNT MURCHISON 000000011 MOUNT TAMBORINE 000000011 MOUNTAIN CREEK 010000001 MOURA 000000022 MUDGEERABA 010010002 MULGILDIE 000000011 MUNDUBBERA 000000101 NAMBOUR 000000022 NEERDIE 000000011 NERANG 000100001 NEW AUCKLAND 000000011 NOOSA 110110127 NORTH ISIS 000001012 NORTH MACLEAN 000000011 PACIFIC HEIGHTS 001000012 PACIFIC PINES 001100002 PALMWOODS 001000012 PARADISE WATERS 100000001 PARK AVENUE 000000011 PARREARRA 010000012 PELICAN WATERS 100010002 PEREGIAN 001100013 PIALBA 001000001 PINBARREN 000000101 POINT VERNON 000100001 POMONA 000100012 POONA 000000101 PORT CURTIS 000100001 PROSPECT 000001023 ROBINA 000000202 ROCKHAMPTON 00131271428 ROLLESTON 000000022 ROSEMOUNT 000000011 ROSSMOYA 000000011 SCARNESS 000100001 SHARON 010210004 SHELLY BEACH 000001001 SIPPY DOWNS 000111014 SORRENTO 000000011 SOUTH BINGERA 000000011 SOUTH GLADSTONE 010000001 SOUTH ISIS 000000011 SOUTHBROOK 100000012 SUN VALLEY 000000011 SUNSET 100000001 SUNSHINE BEACH 011000013 SURFERS PARADISE 000000112 TALLEBUDGERA VALLEY 000000101 TAMBORINE 110000002 TANNUM SANDS 000000101 TEWANTIN 000001135 THABEBAN 000001001 THE CAVES 000000101 THEODORE 001100169 TIN CAN BAY 000000011 TOOGOOM 001000001 TOOWOOMBA 26 39 52 47 47 33 30 255 529 TORQUAY 010000001 TUGUN 010000001 TWIN WATERS 100100013 URANGAN 000100001 VALDORA 001000001 WALTERHALL 001000001 WARANA 000010001 WELCOME CREEK 100001002 WEST WOOMBYE 000000011 WEYBA DOWNS 000100001 WONGLEPONG 000001001 WOODERSON 000000011 WURTULLA 001201116 YAROOMBA 000000011 Grand Total 91 137 166 161 159 139 172 1,105 2,130

#1697846 Number of household claims [contents only insurance] paid, settled or finalised and time taken to pay, settle or finalise household claims as at 1 September 2011

1 month Between 1 Between 2 and Between 3 Between 4 Between 5 City/Town Over 6 months Outstanding TOTAL or less and 2 months 3 months and 4 months and 5 months and 6 months

ALEXANDRA HEADLAND 000010001 ALTON DOWNS 000000101 AVONDALE 000000011 BARCALDINE 000000011 BARGARA 000100001 BATTERY HILL 000100001 BILOELA 010200216 BLI BLI 110000002 BLUFF 010000001 BRACEWELL 000000011 BRANYAN 000000011 BRISBANE 115 134 128 88 75 58 44 174 816 BUDERIM 1211210210 BUILYAN 001000001 BUNDABERG 0112121412 BUNGADOO 010000001 BURLEIGH HEADS 010000001 BURRUM HEADS 000000011 BUSHLEY 000100001 BYFIELD 010000001 CALICO CREEK 010000001 CALOUNDRA WEST 010000001 CHATSWORTH 000000011 CLEAR ISLAND WATERS 010000001 CLERMONT 000100001 COMET 001000001 COOLUM BEACH 100000001 CURRIMUNDI 001000001 DIAMOND VALLEY 001000001 DICKY BEACH 000000112 DUNDOWRAN 010000001 EAGLE HEIGHTS 010000001 EIDSVOLD 000000011 ELANORA 000100001 ELECTRA 100000001 EMERALD 10 10 14 12 8 11 17 29 111 EULEILAH 000100001 GIN GIN 100000001 GLEN EDEN 000000101 GLENMORGAN 000000101 GRACEMERE 000000101 GYMPIE 000000101 HOLLYWELL 010000001 HOPE ISLAND 000000011 HOWARD 001000001 INNES PARK 000000022 IPSWICH 72 63 41 31 17 10 15 45 294 ISLA 000110002 KABRA 000001001 KAWANA 000000011 KENSINGTON 000100001 KIANGA 000000101 KINGS BEACH 010000001 KOONGAL 000010001 MARCUS BEACH 000010001 MAROOCHY RIVER 000010001 MAROOCHYDORE 000000011 MARYBOROUGH 000000112 MARYBOROUGH WEST 000000011 MEADOWVALE 000000011 MEANDARRA 000000011 MIARA 010000001 MINYAMA 100000001 MONDURAN 000000011 MONTO 100000001 MONTVILLE 000001001 MOOLOOLABA 001000001 MOOLOOLAH VALLEY 100000001 MOUNT ISA 010000001 MOUNT MORGAN 000000011 MOUNT TAMBORINE 001000001 MOUNTAIN CREEK 000000011 MUDJIMBA 011000002 NAMBOUR 001010002 NEW AUCKLAND 000010001 NOOSAVILLE 000200002 NORMAN GARDENS 000000022 NORTH TAMBORINE 000100001 NORVILLE 000100001 PACIFIC HEIGHTS 000000011 PARADISE POINT 100000001 PARADISE WATERS 000000011 PARK AVENUE 000010001 PARKWOOD 000000011 PARREARRA 001000012 PELICAN WATERS 000000101 PEREGIAN BEACH 110000002 PIALBA 100000001 POMONA 100000001 PROMISEDLAND 001000001 RAGLAN 000010001 RIDGEWOOD 000000011 ROCKHAMPTON 0221313214 ROUNDSTONE 000000101 RUNAWAY BAY100000001 SCARNESS 010000001 SIPPY DOWNS 000010001 SUN VALLEY 100000001 TANAWHA 000010001 THANGOOL 000000101 THE CAVES 000000011 THEODORE 1214200313 TINANA 100000001 TOOWOOMBA 25 36 38 47 38 29 31 74 318 UNDULLAH 100000001 WELCOME CREEK 001000001 WILLOWS 100000001 WORONGARY 000100001 WOWAN 000000011 Grand Total 240 268 238 201 157 114 124 363 1,705

#1697846 Number of reviews of rejected household claims and time taken to complete reviews as at 1 September 2011 City/Town Suburb (If 15 business 30 business 45 business Between 45 Between 2 Between 3 Between 4 Between 5 Outstanding TOTAL applicable) days or less days or less days or less business and 3 months and 4 months and 5 months and 6 months days and 2 months BRISBANE ALGESTER 1 1 BRISBANE AUCHENFLOWER 2 2 BRISBANE BARDON 1 1 BRISBANE BURPENGARY 1 1 BRISBANE CARINA 1 1 BRISBANE CEDAR CREEK 1 1 BRISBANE CORINDA 21 3 BRISBANE FAIRFIELD 2 2 BRISBANE GRACEVILLE 3 3 BRISBANE HAWTHORNE 1 1 BRISBANE INDOOROOPILLY 1 1 BRISBANE KALLANGUR 1 1 BRISBANE KENMORE 1 1 BRISBANE LOTA 2 2 BRISBANE NORMAN PARK 1 1 BRISBANE OXLEY 21 3 BRISBANE SHERWOOD 1 1 BRISBANE SINNAMON PARK 1 1 BRISBANE SPRING HILL 1 1 BRISBANE ST LUCIA 3 3 BRISBANE TENNYSON 1 1 BRISBANE THE GAP 1 1 BRISBANE TOOWONG 1 1 BRISBANE YERONGA 23 5 DALBY 1 1 EMERALD 1 1 IPSWICH GAILES 1 1 IPSWICH GOODNA 1 1 IPSWICH KARALEE 1 1 MACKAY 1 1 MONTVILLE 1 1 MORANBAH 1 1 NANANGO 1 1 RUNAWAY BAY 1 1 WARWICK 1 1

#1697846 Outcome of Reviews City/Town Suburb (If applicable) Resolved in Resolved in favour favour of insured of insurer Total

BRISBANE ALGESTER 1 1 BRISBANE AUCHENFLOWER 2 2 BRISBANE BARDON 1 1 BRISBANE BURPENGARY 1 1 BRISBANE CARINA 1 1 BRISBANE CEDAR CREEK 1 1 BRISBANE CORINDA 3 3 BRISBANE FAIRFIELD 2 2 BRISBANE GRACEVILLE 123 BRISBANE HAWTHORNE 1 1 BRISBANE INDOOROOPILLY 1 1 BRISBANE KALLANGUR 1 1 BRISBANE KENMORE 1 1 BRISBANE LOTA 112 BRISBANE NORMAN PARK 1 1 BRISBANE OXLEY 3 3 BRISBANE SHERWOOD 1 1 BRISBANE SINNAMON PARK 1 1 BRISBANE SPRING HILL 1 1 BRISBANE ST LUCIA 3 3 BRISBANE TENNYSON 1 1 BRISBANE THE GAP 1 1 BRISBANE TOOWONG 1 1 BRISBANE YERONGA 2(1*) 3 5 DALBY 1 1 EMERALD 1 1 IPSWICH GAILES 1 1 IPSWICH GOODNA 1 1 IPSWICH KARALEE 1 1 MACKAY 1* 1 MONTVILLE 1 1 MORANBAH 1 1 NANANGO 1* 1 RUNAWAY BAY 1 1 WARWICK 1 1

NB * Partial Overturns

#1697846 Number of and time taken to decide household claims [home and contents insurance ] as at 1 September 2011

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined ALEXANDRA HEADLAND 0000000000100000 0 1 ALLOWAY 0000000000100000 0 1 ALTON DOWNS 0000000010000000 0 1 BELLI PARK 0000000000000000 1 1 BRISBANE 0 1 14 0 16 0 0 98 0 72 0 30 0 14 0 2 18 265 BUDERIM 1000100000000000 1 3 BUNDABERG NORTH 2000200013060000 0 14 DICKY BEACH 0010000000000000 0 1 EMERALD 0000001301301000 1 10 GLADSTONE 1000000000000000 0 1 GOOVIGEN 0000000000000010 0 1 INNES PARK 0000000000100000 0 1 IPSWICH 00101410110530120302 9 106 JERICHO 0000000000010000 0 1 KABRA 0000001000000000 0 1 KAWANA 0000001000000000 0 1 MAROOCHY RIVER 0000000000000010 0 1 LAWNTON 0000000000010000 0 1 MARYBOROUGH 0000200000000000 1 3 MOOLOOLABA 0010000000000000 0 1 MOOLOOLAH 0000100000000000 0 1 MOUNT MORGAN 0000001000100000 0 2 MT HALLEN 0000000000010000 0 1 MUNDUBBERA 0000000000000000 1 1 PORT CURTIS 0000001001000000 0 2 ROCKHAMPTON 0010302102100000 1 11 SANCTUARY COVE 0010000000000000 0 1 TANAWHA 0000001000000000 0 1 TEWANTIN 1000000000000000 0 1 TOOGOOWALAH 0000000100000000 0 1 THEODORE 0000000000000011 0 2 TOOWOOMBA 2 0 13 0 40 0 16 0 10 0611030 7 99 TWIN WATERS 0000000000000000 1 1 YEPPOON 0000100010000000 0 2 Grand Total 7 1 32 0 80 1 24 114 13 132 14 52 2 17 6 5 41 541

#1697846 Number of and time taken to decide household claims [home building insurance only ] as at 1 September 2011

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined ALPHA 0000000000000000 1 1 ARUNDEL 0000000000000000 1 1 BENOWA 0000000010000000 0 1 BIRTINYA 0000000000100000 0 1 BLI BLI 0000000000100000 0 1 BRISBANE 3 0 51 1 94 1 24 15 15 18 13 84371 55 313 BUDDINA 0010000000001000 1 3 BUDERIM 1040301010000000 0 10 BUNDABERG 0050000005010000 0 11 BURNETT HEADS 0000000000000000 1 1 BUXTON 0000100000000000 0 1 CASHMERE 0000000100000000 0 1 CHILDERS 0000100000000000 0 1 CHINCHILLA 0000000100000000 0 2 CONONDALE 0000000010000000 0 1 COOLUM BEACH 1010100000000000 0 3 COOROIBAH 0000000000000000 1 1 COOTHARABA 0000000001000000 0 1 EAGLE HEIGHTS 0000000000000000 1 1 EMERALD 0000101100100000 2 6 GLADSTONE 0000100000000000 0 1 GOLDEN BEACH 0010000000000000 0 1 GYMPIE 0000000000000000 1 1 HIGHWORTH 0000000010000000 0 1 HODGSON VALE 0000000000010000 0 1 IPSWICH 0 0 10 0 42 075310411101 18 103 KENILWORTH 0000000000000010 0 1 KIAMBA 0000000001000000 0 1 LAMMERMOOR 0000000000000000 1 1 LANDSBOROUGH 0010000000000000 0 1 MALENY 0010000000000000 2 3 MAPLETON 0010000000000000 1 2 MAROOCHY RIVER 0000100000000000 0 1 MAROOCHYDORE 0010000000000000 0 1 MERMAID WATERS 1000000000000000 0 1 MINYAMA 0000000000100000 0 1 MONTEREY KEYS 0000000010000000 0 1 MOUNT MELLUM 0000000000000000 1 1 MOUNTAIN CREEK 0000001000000000 1 2 MUDGEERABA 0000000000000010 0 1 NAMBOUR 0020000000000010 1 4 NINDERRY 0010000000000000 0 1 NOOSA 0010002000000000 0 3 PACIFIC PARADISE 0000000010000000 0 1 PACIFIC PINES 0010000000000000 0 1 PALMWOODS 1000000000000000 0 1 PARREARRA 0000001000000000 0 1 PEREGIAN BEACH 0010000000000000 0 1 PIALBA 0000000020000000 0 2 PINE CREEK 0000000000000000 1 1 REEDY CREEK 0010000000000000 0 1 RIDGEWOOD 0000100000000000 0 1 ROCKHAMPTON 0000 013 1110000 5 6 RUNAWAY BAY 0000000000000000 1 1 SCARNESS 0000000000000010 0 1 SHELLY BEACH 0000000000100000 0 1 SIPPY DOWNS 0000000000000000 1 1 SOUTH BINGERA 0000100000000000 0 1 SUNRISE BEACH 0000100000000000 1 2 SUNSHINE BEACH 0000000010000000 0 1 TAMBORINE 0000000000000000 1 1 TANAWHA 0010000000000000 0 1 TEWANTIN 0000100000000010 0 2 THEODORE 0000000000100000 0 1 TOOGOOM 0000001000000000 0 1 TOOWOOMBA 2080241141711100030 25 97 TORQUAY 0000100000000000 0 1 TOWEN MOUNTAIN 1000000000000000 0 1 TWIN WATERS 0010000000100000 1 3 URANGAN 0000000000002000 1 3 VERRIERDALE 0000000010000000 0 1 WARANA 0010000000000000 0 1 WONDUNNA 0010000010000000 0 2 YANDINA 0000001000000000 0 1 YARRAMAN 0000001000000100 0 1 Grand Total 10 0 96 1 174 2 55 27 36 37 36 12 8 5 15 2 126 636

#1697846 Number of and time taken to decide household claims [contents insurance only] as at 1 September 2011

Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined Accepted Declined AVONDALE 0010000000000000 0 1 BATTERY HILL 0000000010000000 0 1 BRISBANE 22 1 20 0 88 1 18 34 9 25 12 70310 67 308 BROOKSTEAD 0000000000100000 0 1 BUDERIM 0000101000000000 0 2 BUNDABERG 1000000002000000 2 5 BUNDABERG WEST 0000001000000000 0 1 BURLEIGH WATERS 0000100000000000 0 1 CALOUNDRA DC 0000000000000000 1 1 CHILDERS 0010000000000000 0 1 CHINCHILLA 0000000000000100 0 1 DALBY 0000000001000000 0 1 EMERALD 2000050510201010 0 17 GLADSTONE 0000001000000000 0 1 GOLDEN BEACH 0000000000100000 0 1 GRACEMERE 0000000000000000 1 1 HERVEY BAY 1000000000000000 0 1 IPSWICH 909031065415420400 23 112 MALENY 1000000000000000 0 1 MARYBOROUGH 0000100000000000 1 2 MUNDUBBERA 1000000000000000 0 1 PALM BEACH 0000000000000000 1 1 PELICAN WATERS 0000000000000000 2 2 POINT VERNON 0000001000000000 0 1 REESVILLE 0010000000000000 0 1 ROCKHAMPTON 0010200011010000 1 7 ROCKYVIEW 0000100000000000 0 1 SHARON 1000000000000000 0 1 SIPPY DOWNS 0000000000100000 0 1 THEODORE 1000000000000000 0 1 TOOWOOMBA 307022014060502002 13 74 WARWICK 0000000001000000 0 1 Grand Total 42 1 40 0 147 6 42 44 22 45 26 10 3822112 552

#1697846 r of household claims [home building insurance only] paid, settled or finalised and time taken to pay, settle or finalise household claims as at 1 Septembe 1 month Between 1 Between 2 and Between 3 Between 4 Between 5 City/Town Over 6 months Outstanding TOTAL or less and 2 months 3 months and 4 months and 5 months and 6 months ALPHA 000000011 ARUNDEL 000000011 BENOWA 000100001 BIRTINYA 000010001 BLI BLI 000010001 BRISBANE 17 32 18 29 40 24 48 116 324 BUDDINA 000100113 BUDERIM 3211100210 BUNDABERG 101110116 BURNETT HEADS 000000011 BUXTON 001000001 CHILDERS 001000001 CONONDALE 000000011 COOLUM BEACH 111000003 COOROIBAH 000000011 COOTHARABA 000100001 EAGLE HEIGHTS 000000011 EMERALD 000000055 GLADSTONE 000010001 GOLDEN BEACH 100000001 GYMPIE 000000011 HIGHWORTH 000010001 IPSWICH 2 9 4 12 10 4 17 46 104 KENILWORTH 000000101 LAMMERMOOR 000000011 LANDSBOROUGH 000000011 MALENY 000010023 MAPLETON 001000012 MAROOCHY RIVER 001000001 MAROOCHYDORE 000000011 MERMAID WATERS 010000001 MINYAMA 000010001 MONTEREY KEYS 000001001 MOUNT MELLUM 000000011 MOUNTAIN CREEK 000000112 MUDGEERABA 000000101 NAMBOUR 100100114 NINDERRY 100000001 NOOSA 010100103 PACIFIC PARADISE 000001001 PACIFIC PINES 100000001 PALMWOODS 100000001 PARREARRA 001000001 PEREGIAN BEACH 000000011 PIALBA 000200002 PINE CREEK 000000011 REEDY CREEK 000100001 RIDGEWOOD 000000101 ROCKHAMPTON 0001024512 RUNAWAY BAY 000000011 SCARNESS 000000101 SHELLY BEACH 000010001 SIPPY DOWNS 000000011 SOUTH BINGERA 010000001 SUNRISE BEACH 000000022 SUNSHINE BEACH 000000101 TAMBORINE 000000011 TANAWHA 100000001 TEWANTIN 000010102 THEODORE 000000101 TOOGOOM 000000011 TOOWOOMBA 2 12 11 9 10 7 12 34 97 TORQUAY 010000001 TOWEN MOUNTAIN 100000001 TWIN WATERS 000010113 URANGAN 000001113 VERRIERDALE 000000101 WARANA 100000001 WONDUNNA 000110002 YANDINA 001000001 Grand Total 34 60 42 62 72 40 96 236 642

#1697846 Number of household claims [contents only insurance] paid, settled or finalised and time taken to pay, settle or finalise household claims as at 1 September 2011

1 month Between 1 Between 2 and Between 3 Between 4 Between 5 City/Town Over 6 months Outstanding TOTAL or less and 2 months 3 months and 4 months and 5 months and 6 months

AVONDALE 010000001 BATTERY HILL 000100001 BRISBANE 40 85 20 34 47 6 7 72 311 BROOKSTEAD 000000101 BUDERIM 011000002 BUNDABERG 001010225 BURLEIGH WATERS 010000001 CALOUNDRA DC000000011 CHILDERS 100000001 EMERALD 0001813417 GLADSTONE 000001001 GOLDEN BEACH 000010001 GRACEMERE 000000011 HERVEY BAY001000001 IPSWICH 18 34 6 13 13 3 1 24 112 MALENY 100000001 MARYBOROUGH 010000012 MUNDUBBERA 100000001 PALM BEACH 000000011 PELICAN WATERS 000000022 POINT VERNON 000010001 REESVILLE 100000001 ROCKHAMPTON 121100111 ROCKYVIEW 010000001 SHARON 100000001 SIPPY DOWNS 000000101 THEODORE 100000001 TOOWOOMBA 8 10 14 89361674 Grand Total 73 136 44 58 80 14 22 125 545

#1697846 Number of reviews of rejected household claims and time taken to complete reviews as at 1 September 2011 City/Town Suburb (If applicable) 15 business 30 business 45 business Between 45 Between 2 Between 3 Between 4 Between 5 Outstanding TOTAL days or less days or less days or less business and 3 months and 4 months and 5 months and 6 months Brisbane Archerfield 1 1 2 Brisbane Auchenflower 2 2 Brisbane Bellbowrie 2 2 Brisbane Bulimba 1 1 Brisbane Burpengary 1 1 1 3 Brisbane Caboolture 2 2 Brisbane Chelmer 4 1 1 6 Brisbane Corinda 3 1 4 Brisbane Darra 1 1 Brisbane East Brisbane 1 1 Brisbane Fairfield 4 1 1 17 Brisbane Fig Tree Pocket 2(1*) 1 3 Brisbane Graceville 3 3 6 Brisbane Hamilton 1 1 Brisbane Highgate Hill 2 1 3 Brisbane Hill End 1 1 Brisbane Indooroopilly 1 1 Brisbane Jindalee 6 2 1 9 Brisbane Kenmore 2 1 1 4 Brisbane Lawnton 1 1 Brisbane Mango Hill 1 1 Brisbane Milton 1 1 Brisbane Morayfield 1 1 Brisbane Mount Samson 1 1 Brisbane Mt Ommaney 1 1 Brisbane Narangba 1 1 Brisbane Oxley 331 7 Brisbane Paddington 1 1 Brisbane Petrie 1 1 Brisbane Pine Mountain 1 1 Brisbane Pullenvale 1 1 Brisbane Rocklea 5 5 10 Brisbane Samford 1 1 Brisbane Sherwood 3 2(1*) 1 1 7 Brisbane Southbank 1 1 Brisbane Tennyson 2 1 3 Brisbane The Gap 1 1 Brisbane Toowong 1 1 Brisbane West End 2 1 3 Brisbane Westlake 1 1 2 26 Brisbane Windsor 1 1 Brisbane Yeronga 2 1 3 Brisbane Yerongpillay 1 1 Bundaberg 1 1 Chelton 1 1 Emerald 2 3 5 Ipswich Barellan Point 1 1 Ipswich Basin Pocket 1 1 Ipswich Bundamba 3 3 Ipswich Cashmere 1 1 Ipswich Chuwar 1 1 Ipswich East Ipswich 1 12 Ipswich Fernvale 1 2 2 5 Ipswich Forest Lake 1 1 Ipswich Gailes 1 1 Ipswich Goodna 3 1 4 Ipswich Ipswich 1 1 2 Ipswich Karalee 3 2 1 6 Ipswich Marburg 1 1* 2 Ipswich Moores Pocket 3 1 1 5 Ipswich North Booval 1 1 1 3 Ipswich One Mile 1 1 Ipswich Redbank 1 1 Ipswich Riverhills 1 2 1 4 Ipswich Riverview 11 Ipswich Thagoona 3(1*) 3 Ipswich Tivoli 2 2 Mackay Beserker 1 1 Nerang 1 1 Oakey 1 1 Tara 1 1 Theodore Lockyer valley 1 1 Toowoomba 1 1 Outcome of Reviews City/Town Suburb (if applicable) Resolved in favour Resolved in of insured favour of insurer Total Brisbane Archerfield 22 Brisbane Auchenflower 22 Brisbane Bellbowrie 22 Brisbane Bulimba 11 Brisbane Burpengary 33 Brisbane Caboolture 22 Brisbane Chelmer 66 Brisbane Corinda 134 Brisbane Darra 11 Brisbane East Brisbane 11 Brisbane Fairfield 77 Brisbane Fig Tree Pocket 33 Brisbane Graceville 66 Brisbane Hamilton 11 Brisbane Highgate Hill 33 Brisbane Hill End 11 Brisbane Indooroopilly 11 Brisbane Jindalee 99 Brisbane Kenmore 44 Brisbane Lawnton 11 Brisbane Mango Hill 11 Brisbane Milton 11 Brisbane Morayfield 11 Brisbane Mount Samson 11 Brisbane Mt Ommaney 11 Brisbane Narangba 11 Brisbane Oxley 77 Brisbane Paddington 11 Brisbane Petrie 11 Brisbane Pine Mountain 11 Brisbane Pullenvale 11 Brisbane Rocklea 10 10 Brisbane Samford 11 Brisbane Sherwood 77 Brisbane Southbank 11 Brisbane Tennyson 33 Brisbane The Gap 11 Brisbane Toowong 11 Brisbane West End 123 Brisbane Westlake 66 Brisbane Windsor 11 Brisbane Yeronga 33 Brisbane Yerongpillay 11 Bundaberg 11 Chelton 11 Emerald 325 Ipswich Barellan Point 11 Ipswich Basin Pocket 11 Ipswich Bundamba 33 Ipswich Cashmere 11 Ipswich Chuwar 11 Ipswich East Ipswich 22 Ipswich Fernvale 145 Ipswich Forest Lake 1** 1 Ipswich Gailes 11 Ipswich Goodna 44 Ipswich Ipswich 22 Ipswich Karalee 66 Ipswich Marburg 22 Ipswich Moores Pocket 55 Ipswich North Booval 33 Ipswich One Mile 11 Ipswich Redbank 11 Ipswich Riverhills 44 Ipswich Riverview 11 Ipswich Thagoona 33 Ipswich Tivoli 22 Mackay Beserker 11 Nerang 11 Oakey 11 Tara 11 Theodore Lockyer valley 11 Toowoomba 11

NB ** Partial Overturns