CORPORATE SERVICES OVERVIEW About FTI Consulting

WHAT WE O

Help organizations manage change, mitigate risks and resolve disputes.

WHO WE ARE OR VISIO

A community of global To be the leading expert experts who make an consulting firm. impact for our clients.

OR PEE OR OA

To be the firm of choice for our Clients: Identify where we have the firm to call when clients are faced a Right to Win for our with critical challenges and opportunities. clients, invest behind To be the firm of choice for our those positions, and Stockholders: we are committed to leverage that success to maximizing long-term returns while OR VAES grow organically and create being mindful of our overall responsibilities. opportunities for our clients, our stockholders and To be the firm of choice for our People: our people. attract the best professionals by Integrity I act with integrity supporting them so that their careers Creativity I am committed to flourish and they make an impact for continuous improvement their clients. Achievement I am committed to quality For our Firm, we are focused on and am accountable for results being a highly effective, lean and Respect I welcome diversity and fast-moving organization. differences of opinion For our Communities, we are Empathy I support others committed to being a responsible corporate citizen that effects positive changes in the communities in which we do business.

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 2 How We Make the Critical Difference

FTI Consulting possesses four attributes that allow us to meaningfully impact our clients’ most critical and complex changes, risks and disputes.

Definitive expertise A culture that delivers Our professionals are experts, Our culture and working style with extensive, practical reflect a bias for the tangible and experience in applying that a tenacity for solutions that make expertise to generate a a meaningful difference. decisive impact.

Comprehensive services Industry experience Our practices, as standalone Our industry groups are staffed offerings and comprehensive with seasoned practitioners who solutions, address the many possess many years of hands-on interconnected issues our management and operational clients face. experience in 16 industries.

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 3 Our History

From our beginnings in a small warehouse, we have grown to one of the pre-eminent consulting firms in the world. FTI Consulting has been a trusted advisor during some of the most memorable events in recent history, including landmark celebrity legal cases, international crises and disputed presidential elections. Our founders were pioneers who created solutions at the intersection of law, communications and technology, and today our teams of world-leading experts in their fields provide critical thinking about wide-ranging and far-reaching business and economic issues.

1982 1997 2002 Forensic Technologies International founded Forensic Technologies International acquires The company makes a major move into by Dan Luczak in a small warehouse in LWG, which provides consulting services the corporate restructuring business with the Annapolis, Md. to property and casualty insurance claims acquisition of the business recovery services adjusters and attorneys. The acquisition also practice of PricewaterhouseCoopers. 1988 expands the company’s presence into Canada. The state of Illinois hires the firm to determine The firm assists in the bankruptcy the cause of a central telephone office fire 1998 cases of Adelphia Communications, Enron and make recommendations to prevent Forensic Technologies International changes its and WorldCom. future disasters. name to FTI Consulting, Inc. 2003 1989 The firm expands its investigation and research The company acquires the economic consulting capabilities with the acquisition of S.E.A., Inc. Forensic Technologies International lands firm Lexecon, the Dispute Advisory Services and enters the financial disputes business with a product defect case in the construction business from KPMG and Ten Eyck Associates, the acquisition of Klick, Kent and Allen, Inc. industry that elevates the firm’s reputation as which specializes in Securities and Exchange The company also acquires Kahn Consulting, a provider of complex technical investigations Commission investigations and litigation. a turnaround, restructuring, bankruptcy and and litigation services. The company has grown to 1,000 professionals forensic accounting practice. located in 24 major U.S. cities and London. 1995 1999 The company provides courtroom graphics 2005 FTI Consulting begins trading on the New York and jury consultation for the O.J. Simpson Acquisition of litigation technology software Stock Exchange under the ticker symbol FCN. murder trial. firm Ringtail Solutions Group (“Ringtail”) 2000 adds operations in Australia, the UK and the 1996 The company enters the Technology business, United States. Forensic Technologies International goes specializing in e-discovery solutions. public in May of 1996. Trading under the ticker symbol FTIC, the firm raises $11.1 million on The firm provides trial graphics and courtroom the NASDAQ, becoming one of the first public presentation technology for the landmark Bush litigation-support services companies. v. Gore case to resolve the disputed presidential election results.

1982 1989 1996 1998 2000 2003

1988 1995 1997 1999 2002 2005

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 4 2006 2012 2019 The company acquires global strategic FTI Consulting has grown from 75 employees Record revenues of $2.35 billion increase communications firm Financial Dynamics (“FD”). and $6 million in annual revenues in 1992 16% compared with 2018. Earnings per share The firm acquires International Risk, Ltd, forming to a global enterprise with more than 3,800 grow for the seventh consecutive year, up the Global Risk and Investigations team in Asia. employees in 24 countries and $1.58 billion in 45% compared with 2018. Billable headcount annual revenues. increases 18% over 2018, with total employee The firm’s Technology segment plays a headcount rising to more than 5,500 globally. substantial role in the Major League Baseball 2013 The Company moves up the Fortune 1000 list, steroids investigation, and the firm acquires G3 With more than 4,200 employees in 26 ranking 978th. Consulting Ltd., expanding its UK technology countries, 26% of revenues are generated client base. The Company acquires Andersch AG, a leading outside of North America. German restructuring and advisory firm. 2007 2014 Andersch’s expertise extends FTI Consulting’s FTI Consulting enters the Latin American market On January 20, Steven H. Gunby becomes restructuring and business transformation with the acquisition of Holder International. FTI Consulting’s President and Chief Executive capabilities to the DACH region. FTI Consulting achieves revenues of $1 billion — Officer, bringing more than 30 years of strategic, External organizations continue to recognize two years ahead of its five-year plan. operational and performance improvement FTI Consulting’s impact. The firm ranks in the The company aids the investigation into the experience in global management consulting to Top 10 of Consulting magazine’s Best Firms oil-for-food program bribery scandal tied to the FTI Consulting. to Work For list for the second consecutive Saddam Hussein regime. year and is recognized as one of America’s 2015 Best Management Consulting Firms by 2008 The Company rebuilds its pipeline of talent, Forbes magazine for the fourth consecutive Competition Policy Associates (“COMPASS”) improving its leverage ratios and growing net year. Who’s Who Legal names FTI Consulting and Lexecon, two of the premier economic headcount, excluding divestitures, by 7% . as Arbitration Expert Firm of the Year, consulting firms in the world, combine to form The overwhelming majority of the growth, 98%, Consulting Firm of the Year, Insurance Expert Compass Lexecon. comes from below the Senior Managing Witness Firm of the Year and Restructuring Director level. & Insolvency Advisors Firm of the Year, while FTI Consulting acquires Attenex Corporation, Compass Lexecon is named Competition a leading e-discovery software provider, and 2016 Economics Firm of the Year. The Corporate Strategic Discovery, Inc. FTI Consulting delivers record revenues of Finance & Restructuring segment is ranked the $1.81 billion and double-digit GAAP and top U.S. restructuring advisor by The Deal for 2009 adjusted earnings per share gains for the the 12th consecutive year. FTI Consulting helps track down the ill-gotten second year in a row. gains of Bernard L. Madoff and serves on The Company’s professionals contribute many of the largest, highest-profile corporate 2017 over 5,000 volunteer hours and more than restructurings of the year, including CIT Group, For the third year in a row, the Company $2 million in pro bono services globally as part General Motors and Lehman Brothers. achieves sustained GAAP and adjusted of its Corporate Citizenship Program. earnings per share gains. Full-year 2017 2010 revenues are driven by FTI Consulting’s debut The firm acquires FS Asia Advisory Limited, on the Fortune 1000 list at #995. significantly expanding the company’s 2018 corporate finance, restructuring and turnaround capabilities in Asia. Record revenues of $2.03 billion increase 12% year-over-year. Revenues and adjusted EBITDA 2011 grow in every business and region for the first FTI Consulting acquires various operations of time since 2007. The Company is named to LECG, adding approximately 200 professionals Consulting magazine’s list of Best Firms to Work in Europe, Latin America and the United States. For and is recognized on Forbes’ list of America’s Best Management Consulting Firms for the The company employs more than 3,800 third consecutive year. The Company makes an people, including econ­omists and government, impact on the communities where the firm does corporate and financial professionals from business by supporting 650 unique charitable around the world. organizations.

2006 2008 2010 2012 2014 2016 2018 double-digit GAAP

2007 2009 2011 2013 2015 2017 2019

74% 26% ■ North America ■ Rest of World

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 5 Key Focus Areas: Core Operations

We are dedicated to working together and delivering world-class support to our internal constituents across our global community.

CORE OPERATIONS’ KEY FOCUS AREAS AT A GLANCE

Champion & protect Support & enable our Enhance & maintain Foster a culture the FTI brand FTI professionals infrastructure with values that FTI has earned its We bring our external FTI has many systems that bind us together reputation as a premier, subject matter expertise to keep the Company running Being an inclusive employer expert consulting firm by enable FTI to deliver through and our clients’ data is an essential part of FTI’s consistently delivering people development and protected. We continuously growth strategy. We are innovative solutions to engagement, financial and aim to enhance and committed to fostering critical issues that impact IT enterprise leadership, leverage our infrastructure a culture of diversity, our clients’ enterprise commercial excellence, to deliver improved inclusion and belonging and value. We intend to and risk and compliance efficiencies and returns. to building on our cohesive continuously protect management. values that bind us together. and refresh this brand.

STEVE GUNBY PAUL LINTON HOLLY PAUL JEFFREY AMLING AJAY SABHERWAL CURTIS LU President & Chief Chief Strategy Chief Human Head of Corporate Chief Financial Officer General Counsel Executive Officer & Transformation Resources Officer Business Development Officer and Chief Marketing Officer

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 6 Five Segments, One Purpose

Corporate Finance & Restructuring

FTI Consulting is organized into five segments, each of which is a global leader Technology in its own right for one simple reason our commitment to having a tangible, Economic Consulting positive impact on how our clients confront and manage change, risk and disputes.

Strategic Forensic & Litigation Communications Consulting

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 7 The Power of Our Diverse Platform

As a global firm with broad and diverse expertise and surge capacity, FTI Consulting in many cases is the only firm that can provide holistic and integrated support for our clients when they face events that will impact the future of their enterprise.

CASE STUDY QUEENSLAND NICKEL: ADMINISTRATOR TO INVESTIGATOR IN ONE OF AUSTRALIA’S LARGEST CORPORATE FAILURES

CORPORATE FINANCE & RESTRUCTURING ROLE OUR IMPACT As administrator, FTI Consulting assumed control of Queensland Nickel’s assets and business operations while working to identify key risks, stabilize operations and implement controls over expenditures. Concurrently, the team surfaced opportunities to implement operational improvements, cost savings and rationalization to determine the true financial position of the enterprise.

FORENSIC & LITIGATION CONSULTING AND TECHNOLOGY ROLES

In our role as administrator and subsequently as liquidator, various anomalies FTI Consulting coordinated the were discovered. Issues were investigated in full by our forensic and fast-tracked assessment and e-discovery experts, and the recovery of assets was pursued determinedly. distribution of federal government These covered statutory investigations, the ownership of Queensland Nickel payments of AU$70 million to joint venture and Palmer Aviation assets, loans and transactions with related nearly all 787 Queensland Nickel parties, and material donations and gifts, among other items. employees. Our experts have also continued efforts to recoup STRATEGIC COMMUNICATIONS ROLE AU$300 million owed to more than We played a critical role in ensuring that a proactive rather than defensive 1,500 creditors, with a number of communications approach to addressing the political landscape and outside legal proceedings under way. agendas was employed with key stakeholders, including employees and clients of Queensland Nickel, government authorities, creditors and the media.

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 8 CORPORATE FINANCE & RESTRUCTURING Corporate Finance & Restructuring

Our Corporate Finance & Restructuring segment focuses on the strategic, operational, financial and capital needs of our clients around the world. Taking an industry-first approach, we address the full spectrum of financial and transactional challenges facing our clients, which include companies, boards of directors, private capital sources and creditors, as well as other parties-in-interest.

Our clients rely upon our dedicated industry and functional understanding of the inner workings of companies and what it specialists to provide practical, hands-on expertise to takes to assist stressed companies in overcoming challenges, navigate the disruption and complexities of doing business executing transactions and growing revenues to transform today and in the future. With a team of more than 1,000 their businesses. We are laser-focused on improving efficiency professionals, we deliver customized solutions across three and effectiveness, executing with a balanced approach practice offerings: Restructuring, Business Transformation between short-term benefits and long-term strategic goals. and Transactions. Our transaction experts and industry specialists work In distressed situations, our restructuring experts around collaboratively to provide comprehensive solutions across the the globe advise both companies and creditors in order to deal life cycle that maximize returns and minimize risk. stabilize finances and operations and maximize value and Corporate Finance & Restructuring services are offered recovery. Our history advising distressed firms gives us a keen through a global network of 43 offices in 15 countries.

Services Awards & Accolades

Restructuring Business Transactions Ranked #1 Restructuring Advisor by The Deal Transformation – Company Advisory – Transaction Services Pipeline for the last 12 years (2007-2019) – Office of the – Creditor Advisory – Investment Banking & Winner of Global Turnaround Consulting Firm of the CFO Solutions – Interim Management Transaction Opinions Year for the fifth consecutive year at the Global M&A – Performance Lender Services – Contentious Improvement – Network’s Turnaround Atlas Awards (2015-2019) Insolvency – Merger Integration – Tax Advisory Named Global Strategy Consulting Firm of the Year – Dispute Advisory/ & Carve-outs – Valuation & Financial at M&A Atlas Awards (2019) Litigation Support – Interim Management Advisory Services Named International Firm of the Year at the – Transaction Services – Structured Finance Turnaround, Restructuring & Insolvency Awards – Executive presented by Credit Strategy (2019) Compensation

MICHAEL C. EISENBAND CARLYN R. TAYLOR Global Segment Global Segment Co-Leader Co-Leader

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 9 CORPORATE FINANCE & RESTRUCTURING Outcomes throughout the Corporate Life Cycle: Restructuring

CASE STUDY SFX ENTERTAINMENT: HELPING AN ENTERTAINMENT COMPANY FACE THE MUSIC

SITUATION OUR IMPACT SFX Entertainment (“SFX”) spent over $700 million of invested capital over three years, including more than $550 million of total consideration for numerous acquisitions of independent electronic dance music promoters and properties that did not result in expected cost synergies or top-line growth. Subsequently, the company filed for Chapter 11 bankruptcy in February 2016.

OUR ROLE

FTI Consulting provided interim management support, including staffing a SFX and its creditors agreed upon Chief Restructuring Officer and interim CEO, to assist with the development and a plan under which approximately execution of a turnaround plan. The team assisted SFX with developing strategic $400 million of prepetition debt alternatives, obtaining interim financing, establishing cash management practices, was equitized or otherwise negotiating with creditors and executing on all reporting requirements. The team eliminated from the balance also developed a communications plan to creditors, customers and employees and sheet. The reorganization recruited new management to take charge upon exit from bankruptcy. plan also included the sale of non-core assets and cost savings initiatives and other “In a difficult situation, the FTI team came up to speed very rapidly, restructuring measures. stabilized operations and established themselves early as credible interim managers. While their technical expertise and restructuring experience were top notch, what truly distinguished their effort was their ability to solve numerous complex problems with a variety of partners, key vendors and other constituencies. They were pragmatic problem solvers, with a firm command of facts and analysis.” Rich Rosenstein, Former Chief Financial Officer, SFX Entertainment

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 10 CORPORATE FINANCE & RESTRUCTURING Outcomes throughout the Corporate Life Cycle: Business Transformation

CASE STUDY SALLY BEAUTY HOLDINGS: FTI GIVES BEAUTY PRODUCTS RETAILER A MAKEOVER

SITUATION OUR IMPACT Sally Beauty Holdings (“SBH”) wanted to free up $25 million to $50 million to help fund growth initiatives. To do this, executives sought to reduce costs and boost productivity. Specifically, they needed to improve distribution, streamline general and administrative functions, and reduce costs in sourcing and procurement for both private label and branded products.

OUR ROLE

A team of FTI Consulting Retail and Consumer Products professionals assessed FTI transformed SBH’s and benchmarked SBH’s G&A functions, uncovering opportunities to reduce performance and operations, headcount and overhead costs. The team identified immediate opportunties yielding $150 million in of $50+ million and reduced inventory by 15%. improvements. FTI was then asked to support longer-term initiatives — SBH is on track to realize $80 “We selected FTI for their style, approach and expertise, and we million in profit improvement were not disappointed. They were deliberate, fast, collaborative and $70 million in working capital and unrelenting in challenging our mindset and our ways. They were improvement. The Company’s a catalyst in our transformation journey, and we could not have stock is up ~25% since the selected a more thoughtful and skillful partner to help us.” beginning of the project. Chris Brickman, Chief Executive Officer

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 11 ECONOMIC CONSULTING Economic Consulting

Our Economic Consulting segment provides law firms, companies, government entities and other interested parties with analysis of complex economic issues for use in legal, regulatory and international arbitration proceedings, strategic decision making and public policy debates in the United States and around the world.

We deliver sophisticated economic analysis and modeling of testimony on damages, rates and prices, valuations (including issues arising in complex M&A transactions, antitrust litigation, valuations of complex financial instruments), antitrust and commercial disputes, international arbitrations, regulatory competition regulation, business valuations, IP, transfer pricing proceedings, intellectual property (“IP”) disputes and a wide and public policy. range of financial litigation. We help clients analyze issues such Economic Consulting services are offered through a global as the economic impact of deregulation on a particular industry network of 37 offices in 15 countries. and the amount of damages suffered by a business as a result of a particular event. Our professionals regularly provide expert

Services Awards & Accolades

– Antitrust & Competition – Network Analysis Compass Lexecon ranked #1 and FTI Consulting ranked Economics – Public Policy #2 on Global Arbitration Review’s 100 Expert Witness Firms’ Power Index (2019) – Business Valuation – Regulated Industries – Center for Healthcare – Securities Litigation & Who’s Who Legal named Compass Lexecon the Competition Economics and Policy Risk Management Economics Firm of the Year for the fifth straight year (2015-2019) – Economic Impact Analysis – Applied Statistical – Intellectual Property Data Sciences Who’s Who Legal named FTI Consulting the Arbitration Firm of the Year for the fifth straight year (2015-2019) – International Arbitration – Market Modeling – Labor & Employment Most experts named to Global Arbitration Review’s Who’s Who Legal: Arbitration list for the 10th consecutive year (2010-2019)

MARK BEZANT LES MOELLER Global Segment Global Segment Co-Leader Co-Leader

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 12 ECONOMIC CONSULTING

CASE STUDY A PRECEDENT-SETTING VERTICAL MERGER RULING

SITUATION OUR IMPACT Compass Lexecon was retained by AT&T and Time Warner to provide economic analysis and expert testimony concerning the merger of the two companies and to assist with the litigation brought by the U.S. Department of Justice to block the deal. This litigation was the first challenge of a vertical merger brought by the Department of Justice in decades and was closely followed by practitioners and the press as a critical precedent-setting case.

OUR ROLE Judge Richard J. Leon ruled in Compass Lexecon experts filed reports in the litigation and were subsequently called favor of AT&T and Time Warner, to testify. As economic witnesses, they spent several days on the stand responding to permitting the merger to proceed the Department of Justice’s economics experts. without imposing conditions. The team provided further economic testimony on the role of the program access Judge Leon’s opinion cited rules and arbitration commitments that the companies had made in addressing any Compass Lexecon’s experts more potential theories of harm. They also testified as to problems with survey instruments than 50 times. He agreed with the and data relied upon by government witnesses. experts’ conclusion that “there’s absolutely no statistical basis to JONATHAN M. ORSZAG support the government’s claim Senior Managing Director that vertical integration in this +1.202.753.5220 [email protected] industry leads to higher content prices.”

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 13 FORENSIC & LITIGATION CONSULTING Forensic & Litigation Consulting

The Forensic & Litigation Consulting segment provides a complete range of multidisciplinary, independent dispute advisory, investigative, data acquisition/analysis and forensic accounting services.

Our professionals combine end-to-end capabilities when Forensic & Litigation Consulting services are offered through clients face high-stakes litigation, arbitration and compliance a global network of 56 offices in 17 countries. investigations, and regulatory scrutiny.

Services Awards & Accolades

Risk Advisory Disputes FTI Consulting received Who’s Who Legal’s Investigations Firm – Anti-Corruption – Construction Solutions of the Year award (2019) Investigations & – Dispute Advisory Services Named Best Cybersecurity Provider by The National Law Compliance – Financial Services Journal (2019) – Compliance, Monitoring – Global Insurance Services 27 professionals named to Who’s Who Legal’s Construction & Receivership – Trial Services Expert Witness list (2019) – Data & Analytics 25 professionals named to Who’s Who Legal’s Forensic Investigation Accountants and Digital Forensic Experts lists (2020) – Cybersecurity Corporate Counsel: Top Service Provider in the Legal – Forensic Accounting & Industry, ALM Media Properties (2016-2019) Advisory Services – Global Risk & Investigations Practice

PAUL S. FICCA Global Segment Leader

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 14 FORENSIC & LITIGATION CONSULTING

CASE STUDY

MADOFF MONEY: OUR IMPACT LOST & FOUND

In the world’s largest and best-known Ponzi scheme, FTI Consulting has “followed the cash” and helped recover more than 80% of the amount lost by investors. Work to date from FTI Consulting SITUATION has contributed to the recovery In December 2008, Bernie Madoff admitted that the Investment Advisory business of $14.3 billion – more than 80% within his firm was a Ponzi scheme, setting off his arrest and a chain reaction of of the principal lost by investors. events throughout the financial services world and philanthropic communities. A Trustee under the Securities Investor Protection Act (“SIPC”) was appointed to liquidate Madoff’s firm and to recover the proceeds from his Ponzi scheme.

OUR ROLE FTI Consulting was engaged by Irving Picard, the Trustee, and BakerHostetler, the Trustee’s counsel, to investigate the financial affairs, identify and analyze the massive amounts of financial documents and data, and provide forensic accounting analysis This amount exceeds recovery in and expert testimony to help the Trustee recover the stolen funds. any other Ponzi scheme and dwarfs the initial expectations for recovery Our firm assembled a team from across the globe representing a cross section of of “pennies on the dollar.” disciplines, including forensic accounting, data and analytics, global investigations, econometrics analysis, real estate advisory, valuation and solvency services, trial support and e-discovery expertise. FTI Consulting investigated the Ponzi scheme, reconstructed books and records dating back to the late 1970s, determined the amounts deposited and withdrawn from thousands of customer accounts, researched the background of account holders, assisted in the discovery and management of evidence and supported the Trustee by identifying other indications of fraud relevant to recovery initiatives being pursued. SIPC President Stephen Harbeck acknowledged the critical role played by FTI Consulting in the recovery efforts, stating, “I think the impetus for the recovery has been the great forensic work that has been done starting from the blank slate.”

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 15 HEALTH SOLUTIONS Health Solutions

Our Health Solutions business works with a variety of healthcare and life sciences clients to discern innovative solutions that optimize performance in the short term and prepare for future strategic, operational, financial and legal challenges.

We provide a one-company team of experts across the hospital and financial Operations, Disputes, Investigations spectrum of healthcare disciplines. These professionals and Regulatory and Compliance, Health Plans and Managed have specialized capabilities and a record of success across Care and Life Sciences.

Services

Healthcare Operations Financial Operations Disputes, Investigations, Health Plans and – Clinical Operations – Bond Covenant Assessment Regulatory and Compliance Managed Care – IT Enablement – Interim Management – Business Dispute Advisory – Core Operations, Audit Services and Compliance – Non Labor Expense – Merger Integration – Clinical Documentation – Network Development Management – Post Acute Turnaround and Coding and Billing Review and Contracting – Performance Transformation Business Transformation – Compliance Program – Government Programs – Pharmacy – Turnaround, Restructuring Effectiveness – Self-Insured Administration – Physician Enterprise and Transaction Services – Dispute and Investigation – Acturial Services – Revenue Solutions Advisory – Value-Based Care – Workforce Management – Independent Review Life Sciences Organization (IRO) Services – Quality and Compliance – Valuation Services Services – Regulatory Services

Awards & Accolades

CHARLES D. OVERSTREET Gold SABRE Award, Healthcare Providers, Global Practice Leader The Holmes Report (2019)

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 16 CASE STUDY A PARTNERSHIP FOCUSED ON IMPROVING FINANCIAL HEALTH

SITUATION OUR IMPACT FTI Consulting was originally engaged by Mount Sinai Health System (MHSH) shortly after formation of the new health system to perform a comprehensive assessment of the operational and financial performance to identify both improved revenue and reduced expense opportunities.

OUR ROLE FTI Consulting uses maturity models for key areas of operational and strategic success that help provide guidance which are based on leading practice, and FTI Consulting identified EBITDA provide support to executives as they sort through the multitudes of priorities and improvements of approximately intersections of those priorities. We partnered with the health system, medical $160M during the assessment school, and operational leadership to evolve their approach, leverage their assets phase of the engagement, and brand, and improve their overall outcomes. In our partnership with MHSH, we including improvement also support expense reduction and management; co-leadership of key initiatives opportunities in the areas of with MSHS internal performance improvement teams; leadership support, Physician Enterprise, Clinical governance design and implementation with various members of the executive Coverage, Labor Productivity and team; and recruitment of key system roles with an eye toward system leadership, Process Innovation. competency, and experience. Additionally, we have provided leadership coaching to develop and support leaders as they strive to transform their organizations. Our approach is always one of partnership and continuous support, advice, and guidance while implementing structures and KPI’s that deliver results and drive accountability.

In a subsequent engagement, FTI Consulting implemented greater than $20M annualized labor CHARLES D. OVERSTREET productivity and span of control Global Practice Leader Health Solutions improvements at the Mount Sinai +1 615 324 8535 Beth Israel Hospital. [email protected]

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 17 TECHNOLOGY Technology

Our Technology segment provides corporations and law firms with a comprehensive and global portfolio of consulting and services for information governance, privacy and security, electronic discovery (“e-discovery”) and insight analytics.

Our consulting expertise enables clients to more confidently Technology services are offered through a global network of govern, secure, find, analyze and rapidly understand their 33 offices in nine countries. data in the context of compliance and risk.

Services Awards & Accolades

E-discovery Services Information Governance, Named 2019 Technology Sector Consulting Firm of & Expertise Privacy & Security Services the Year in Australia by Corporate INTL magazine (2018) – Managed Review – Microsoft Office 365 Named Best End-to-End eDiscovery Provider by – Computer Forensics Migrations The Recorder (2019) – Authorized provider – Data Remediation Named Best Information Governance Solution by of Ringtail, RadianceTM – General Data Protection The Recorder (2019) and Relativity Regulation Readiness Named Best End-to-End eDiscovery Provider by – Cybersecurity Legal Intelligencer (2018) Contract Intelligence Named Best Predictive Coding eDiscovery Solution by The National Law Journal (2018)

SOPHIE ROSS Global Segment Leader

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 18 TECHNOLOGY

CASE STUDY TACKLING DATA DRIVES SAVINGS & SECURITY

SITUATION OUR IMPACT A large services company was facing enterprise data overload. It had saved all of its emails from the past 10 years, totaling hundreds of terabytes of data, and was adding nearly 2 million more emails per day. Some of this data was stored on poorly labeled backup tapes, and much of it contained loose file attachments with sensitive client data. Due to the size of the email archive, basic e-discovery searches on the company’s in-house software took weeks and often failed, impairing the legal team’s ability to quickly assess or respond to matters. In addition, by saving this data, the company This large and complex project was making itself eligible for legal and regulatory matters, potentially leading to helped the services company unnecessarily large e-discovery costs down the road. Finally, due to the sensitive client cost-effectively reduce its risk, information contained within these emails, the company could possibly be the target get its legacy data in order, of a harmful data breach. eliminate what it didn’t need, and better protect and manage the OUR ROLE data that is important. Searches The company’s C-suite realized it needed to get its data house in order and clean that previously took weeks now up its archive, migrate to new systems, and develop and implement company- return results in less than an wide policies to successfully embrace the updated program. FTI Consulting’s hour, allowing the legal team to Information Governance, Privacy & Security (“IGP&S”) group was brought in to quickly respond to matters. The handle the challenge — from making sense of the legacy data and preserving data legal team can better handle under legal holds to developing, rolling out, training on and enforcing a new data- legal, regulatory and investigative retention program. matters moving forward with updated e-discovery software FTI Consulting’s team began several concurrent workstreams, including: and processes. • Seconding IGP&S employees on-site to help manage and staff projects, conduct managed review and leverage technology from Ringtail, IBM, Nuix, Integro and Index Engines SOPHIE ROSS Global Segment Leader, FTI Technology • Extracting more than 1.5 billion emails from the legacy system +1.415.283.4200 • Classifying data with artificial intelligence and analytics [email protected] • Removing backups JAKE FRAZIER Leader of Information Governance • Implementing a new process and technology for e-discovery & Compliance Practice +1.512.971.6246 [email protected]

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 19 STRATEGIC COMMUNICATIONS Strategic Communications

Our Strategic Communications segment develops and executes communications strategies to help management teams and boards of directors manage change and mitigate risk surrounding transformational and disruptive events, including transactions, investigations, disputes, crises, regulation and legislation.

Our integrated offerings, which include a broad scope of Strategic Communications services are available through a services, deep industry expertise and extensive global global network of 38 offices in 17 countries. reach, are unique and distinguish us from other strategic communications consultancies.

Services Awards & Accolades

Capital Markets People & Change Best M&A or Communications in Support of a Transaction, Communications PRCA City and Financial Awards (2020) Public Affairs & Corporate Reputation Government Relations Gold Winner: Public Relations Agency of the Year, PR World (2019) Digital & Creative Strategy Consulting & Communications Research Top Place to Work by PR News (2019) Employee Engagement & Named Global Strategy Consulting Firm of the Year at the Change Communications M&A Atlas Awards (2017-2019) M&A Crisis Winner of the Best Social Media Campaign at the PRCA City Communications & and Financial Awards (2018) Special Situations

MARK MCCALL Global Segment Leader

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 20 STRATEGIC COMMUNICATIONS

CASE STUDY COMMUNICATING GLOBAL GROWTH

SITUATION Haier Group (“Haier”), the world’s leading home appliance OUR IMPACT provider founded in China, has long embraced globalization and outward-looking business strategies. As a company active in more than 100 markets with ambitious global growth plans, it recognized a need to elevate understanding and visibility of the firm in international markets. Achieving that goal would involve communicating Haier’s corporate strategy and positioning it as a pioneer in innovation and transformation to a global audience. As part of this approach, Leading international business schools and the company also sought to enhance the reputation of management publications have developed case its CEO, Zhang Ruimin, among the business community, academia and the media as a globally recognized studies on Haier’s business model; its CEO has been management and leadership thinker and innovator. recognized internationally as a transformational leader by Yale University, Thinkers50 and other organizations; OUR ROLE and stories detailing the transformation have run in top-tier media outlets such as The Economist, Time FTI Consulting has established itself as a trusted strategic advisor to Haier over many years. Projects have included and Reuters, among others. Haier’s global acquisitions developing English-language messaging and international have been widely embraced by stakeholders. For the communications strategies, providing issues management GE Appliances acquisition, a combination of sound and crisis communications support, developing social corporate communications, investor relations and media plans, and designing and executing a reputation public affairs strategies contributed to a successful management program for the CEO. FTI Consulting has outcome in a challenging political climate. The deal also supported transaction communications for several faced no hurdles from the U.S. government and acquisitions that Haier has made around the world to grow became one of the most important and successful its global footprint. Key cross-border transactions include China/U.S. transactions to close in 2016. the sale of Haier’s Fisher & Paykel Finance Limited subsidiary to the Australian-listed financial services company FlexiGroup in October 2015, as well as Haier’s $5.4 billion acquisition of GE Appliances in the United States in 2016. “The duration of our relationship and the number of different projects for which we have engaged FTI Consulting are testament to the trust and value we attach to the work that FTI Consulting does. We look forward to another year of cooperation with FTI Consulting, which we hope will involve more new and exciting global projects that build on the strong foundation we have already established together.” Guangqiang Ji, Chief Culture Officer, Haier Group

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 21 Leadership

CORPORATE LEADERSHIP BUSINESS LEADERSHIP

STEVEN H. GUNBY AJAY SABHERWAL CURTIS LU MICHAEL C. EISENBAND CARLYN R. TAYLOR PAUL S. FICCA President and Chief Chief Financial Officer General Counsel Global Segment Co-Leader Global Segment Co-Leader Global Segment Leader Executive Officer Corporate Finance & Corporate Finance & Forensic & Litigation Restructuring Restructuring, Consulting FTI Industry Initiative Leader

PAUL LINTON HOLLY PAUL MATTHEW PACHMAN CHARLES D. OVERSTREET MARK MCCALL SOPHIE ROSS Chief Strategy and Chief Human Resources Vice President - Chief Risk Global Practice Leader Global Segment Leader Global Segment Leader Transformation Officer Officer and Compliance Officer Health Solutions Strategic Communications Technology

JEFFREY S. AMLING JOHN KLICK BRENDAN J. KEATING LES MOELLER KEVIN HEWITT Head of Corporate Business Senior Vice President Chief Accounting Officer Chairman of North and Chairman of Europe, Development and Chief and Controller South America Middle East & Africa Marketing Officer

BOARD OF DIRECTORS

GERARD E. HOLTHAUS STEVEN H. GUNBY BRENDA J. BACON MARK S. BARTLETT Non-Executive Chairman of President and Chief President and Chief Former Partner at the Board of FTI Consulting Executive Officer of Executive Officer of Ernst & Young LLP FTI Consulting Brandywine Senior Living

CLAUDIO SIR VERNON ELLIS NICHOLAS C. LAUREEN E. SEEGER COSTAMAGNA Former Chair of the FANANDAKIS Chief Legal Officer at Chairman of CC e Soci S.r.l. Board of Trustees of the Executive Vice President American Express Company British Council of Dow DuPont, Inc.

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 22 Global Locations

NORTH AMERICA CANADA UNITED STATES Indianapolis Portland Las Vegas Redwood City Calgary Atlanta Los Angeles Rockville Montreal Austin McLean Roseland Toronto Baltimore Miami San Francisco Vancouver Boston Milwaukee Santa Barbara Vaughan Bowie New York San Juan Capistrano Brentwood Oakland Seattle Charlotte Palm Beach Troy Chicago Pasadena Walnut Creek Dallas Philadelphia Washington, D.C. Denver Phoenix Wayne Great Neck Pittsburgh Winston-Salem Houston

EUROPE, MIDDLE EAST, AFRICA BELGIUM GERMANY ISRAEL SPAIN Brussels Berlin Tel Aviv Barcelona Düsseldorf Madrid FINLAND QATAR Frankurt UNITED ARAB EMIRATES Helsinki Hamburg Doha Abu Dhabi FRANCE Munich SOUTH AFRICA Dubai Paris IRELAND Cape Town UNITED KINGDOM Dublin Johannesburg Stellenbosch London Stirling

ASIA PACIFIC CHINA INDONESIA MALAYSIA Beijing Jakarta Kuala Lumpur Hong Kong JAPAN PHILIPPINES1 Shanghai Tokyo Manila INDIA KOREA SINGAPORE Mumbai Seoul New Delhi 1 Affiliate

AUSTRALIA LATIN AMERICA Brisbane ARGENTINA COLOMBIA Melbourne Buenos Aires Bogotá Perth Sydney BRAZIL MEXICO São Paulo Mexico City CARIBBEAN British Virgin Islands Cayman Islands

EXPERTS WITH IMPACT™ CORPORATE SERVICES OVERVIEW FTI Consulting, Inc. 23 EXPERTS WITH IMPACT™

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