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For Philanthropy and Social Investment Worldwide @lliance VOL 20 NUMBER 2 JUNE 2015 For philanthropy and social investment worldwide special feature Beyond accountability: feedback as transformation Guest editors: David Bonbright, Elizabeth Christopherson and Fadel Ndiame How organizations are using feedback, the challenges they face, and how they can be overcome PLUS Interview with new executive director of the Bernard van Leer Foundation www.alliancemagazine.org p1 Cover photo As soon as a giraffe starts munching on acacia leaves, the tree Contents does two things. It pumps nasty‑tasting and poisonous alkaloids into its leaves, forcing the giraffe to move on to another tree, and it releases a chemical hormone into the wind. This is picked up by other trees, which immediately pump alkoloids into their leaves. Which explains why giraffes always graze upwind. Special feature Beyond accountability: feedback as transformation 25 Feedback as democracy in social change practice 45 Net Promoter Score for non‑profits?Melinda Tuan on Feedback can transform our work, say guest editors how the Fund for Shared Insight hopes to catalyse a new David Bonbright, Elizabeth Christopherson and feedback culture Fadel Ndiame 46 From best practice to common practice Kathy Reich on why the Packard Foundation is supporting the Fund p32 Feedback in practice for Shared Insight 30 LIFT The search for a predictive indicator p47 Future of the field 31 Digital Green 47 Feedback Video‑based learning loops: going for within rural networks the ‘early majority’? 32 Root Capital Kai Hopkins and Learning from Natalia Kiryttopoulou constituent feedback on innovators, early adopters and laggards 33 Who decides the priorities for medical research? asks Katherine Cowan of the James Lind Alliance 49 How constituent feedback can help government Governments can learn from social entrepreneurs, says Guest editors 34 The farmers’ voice in agricultural development David Bonbright, Michele Jolin Elizabeth Fadel Ndiame of AGRA on the role farmer organizations Christopherson can play in rural development programmes 50 The politics of measurement It’s time to start and Fadel Ndiame listening to the voices of ordinary people, says Jay Naidoo p38 Overcoming the challenges 36 Kettles, robins and chickens: the p59 epistemology of feedback Getting Foundation feedback on social services is a accountability complex matter, argues Genevieve 52 Time for a Maitland Hudson new foundation for philanthropy 37 Is Constituent Voice a proxy for randomized Buzz Schmidt offers controlled trials? No, but they should sit alongside each some remedies for philanthropic institutions’ lack of other, says Caroline Fiennes accountability. Comment by Rob Reich 38 Civic solutions: a new era for citizen feedback 55 Growing pains: foundation accountability The technology revolution is fuelling new ways in emerging economies Andrew Milner and for people’s voices to be heard, writes Elizabeth Caroline Hartnell look at how foundations in these Christopherson countries are doing 40 Of the people, by the people, and for the people 59 Toronto Foundation Giving wisely starts with Dennis Whittle reviews three books about feedback community knowledge 60 Learning from Partners: grantee feedback comes to Why is feedback so rare? Germany Volker Then and Martin Hölz on a pilot project 43 Why aren’t we learning? Tris Lumley considers how with German foundations funders can focus on learning that leads to action Letters 4 Responses to ‘Why should philanthropy support the arts’? from Oksana Oracheva, Alessandra Valerio, Gina Anderson and Gayle Peterson Global updates LORANT 7 How is corporate India responding to p21 the new CSR law? CSR is now obligatory TERRY for some Indian companies, but has it p10 p18 increased, asks Noshir Dadrawala 8 Stories from around the world, including: } Global Greengrants Fund establishes sister organization in Europe } New Ariadne Forecast helps funders to plan ahead } Group of social investors set up new community foundation in Brazil Articles } New development impact bond for 18 Interview Bernard van Leer benefit of indigenous people Foundation’s new director, Michael 11 What’s new at . African Grantmakers Feigelson, tells Caroline Hartnell how he Network, CIVICUS, EFC, Exponent sees its work developing in the coming Philanthropy, Foundation Center, years WINGS, EVPA 20 The SDGs and climate change: a chance p61 to join the dots Ana Toni explains why 2015 Conference reports Opinion is a crucial year for the climate change and development community worldwide 61 Highlights from conference reports 15 Why social enterprise is the key to featured in the Alliance blog sustainability Becoming self‑sustaining 21 Why we need a standalone SDG for through a product or service revenue women and girls We must ensure that stream is the way forward, argues Khuloud women’s and girls’ voices are heard and Book reviews Al Nuwais gender equality emphasized in the SDGs, 62 William S Moody with Priscilla Lewis 16 Where are the foundation chief argues Musimbi Kanyoro (ed) Staying the Course: Reflections on 40 information officers?Why are foundations 22 Communities of practice and the years of grantmaking at the Rockefeller behind the curve when it comes to multiplier effect Cynthia Steele and Brothers Fund, reviewed by Walter Veirs technology innovations, asks Timothy Victoria Dunning on how the Grassroots 63 Doug Balfour’s Doing Good Great: An Ogden Girls Initiative evolved to work as a insider’s guide to getting the most out of 17 How far can the banks go on their own? community of practice your philanthropic journey, reviewed by Banks and philanthropy advisers should 24 Plugging the leaking bucket of illicit Michael Alberg‑Seberich work together to provide the best service financial flows in AfricaBriggs Bomba on 64 The Business of Doing Good: Insights to donors, says Eric Berseth how philanthropy can help plug the leak from one social enterprise’s journey to deliver on good intentions, reviewed by p17 Harvey Koh BECHET BENJAMIN editorial p3 Alliance Editorial Board Akwasi Aidoo Bhekinkosi Moyo Goodbye, Alliance! Humanity United, Southern Africa Trust, Senegal South Africa Lucy Bernholz Neera Nundy Stanford University Dasra, India Center on Philanthropy Terry Odendahl and Civil Society, USA Global Greengrants David Bonbright Fund, USA Keystone, UK Timothy Ogden Carola Carazzone Philanthropy Action, Assifero, Italy USA It hardly seems possible that, after 16 amazing years, my time with Alliance is Maria Chertok Felicitas von Peter almost at an end. Paula Park, my successor, takes up her post on 1 June, and we CAF Russia and Michael Alberg‑ will work together to ensure a smooth transition. I wish her every success and will Andre Degenszajn Seberich GIFE, Brazil Active Philanthropy, watch with interest to see where she takes Alliance. Germany Christopher Harris USA Adam Pickering As I’ve said before, I won’t miss working to perpetual deadlines – I wish Paula joy Charities Aid John Harvey Foundation, UK of them! As I sat up late in the evening getting the final copy ready for this issue of USA Sevdalina Rukanova Alliance, I said to myself, ‘Well, I’m not going to miss this!’ Jenny Hodgson European Foundation Global Fund for Centre Community But I will miss all the people I’ve worked with. Working with the guest editors Jesse Salazar Foundations, on this last special feature has been typical of my time with Alliance: I have South Africa Council on Foundations, USA Andrew Kingman known David Bonbright, one of the guest editors, from the earliest years. He is Micaia, Mozambique Lourdes Sanz Cemefi, Mexico both colleague and friend and working with him is always stimulating and fun. Marcos Kisil Institute for Ingrid Srinath By contrast, until recently I didn’t know either of the other two guest editors, Hivos India Advisory Development Elizabeth Christopherson and Fadel Ndiame, and it has been a pleasure getting and Social Services Investment, Brazil Boris Strecansky to know them. Barry Knight Centre for CENTRIS, UK Philanthropy, This is what I will miss most about Alliance, all the wonderful people I work with, Slovakia Atallah Kuttab the ones I’ve known for years and the new ones I’m always meeting. The list of SAANED for Carolina Suarez Philanthropy Advisory AFE (Association people I’d like to mention personally and thank for being so unfailingly supportive Services – Arab Region of Corporate and Family Foundations) and so willing to help when called upon is too long to attempt to include here – Peter Laugharn Colombia Conrad N Hilton members of our board and editorial board, all those who write for Alliance, our Foundation, USA Volker Then Centre for Social longstanding freelancers, our great staff team. I can only say that it has been a Penelope Lewis Investment, World Bank Heidelberg privilege and a pleasure to work with all of you. Halima Mahomed University, Germany Now I’m about to leave Alliance, a few people have asked me: how has South Africa Wang Zhenyao Janet Mawiyoo Beijing Normal philanthropy changed since you started? This is a hard question to answer: it’s a Kenya Community University China Development Foundation Research bit like looking in the mirror every day and not noticing you’re getting older. If I try Foundation Institute to answer, my first response is ‘not in a good way’. Owing to the withdrawal of Editor Contributing editor the state everywhere, it is now much more widely accepted that philanthropy Caroline Hartnell Timothy Ogden has a big role to play in public service provision, helping governments to do Founding editor General manager Carole Shelbourn David Drewery their job. But how compatible is this with the role of innovator, supporter of the George Communication & marginalized, of civil society as advocates and watchdogs? Associate editors circulation officer Laura McCaffrey Holly Steell The upside is that people are more demanding of philanthropy, and it is perhaps Andrew Milner Marketing officer Samuel Desborough a bit more demanding of itself. This has led to a greater focus on impact, professionalization, measurement and so on in order to meet the greater Alliance Publishing Trust Board of Directors demands.
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