Services available Services available

Nurse Practitioners are our most highly Minor Surgery – is available for injections qualified nurses. They can treat all minor into painful joints, removal of warts and illnesses and give telephone advice. minor lumps and other minor procedures. (Children under 5 years and pregnant – You may ask for someone to patients must always see a doctor.) Chaperones sit with you at any appointment. A guide to services Practice Nurses deal with vaccinations, blood tests, travel injections and minor Training – Saltscar Surgery trains nursing and at Saltscar Surgery injuries. They advise on contraception, weight medical students and GP registrars. They are management, and giving up smoking. supervised at all times and you may be invited to allow a student to examine you or to Health Care Assistant treats wounds, discuss your condition or medication. changes dressings, BP and blood tests. Specialist Clinics – We run clinics for: Travel Advice – the nurses advise on the  Diabetics – any day by appointment health requirements for foreign travel. There  Respiratory and COPD clinics – daily may be a charge for some vaccinations. Some  Giving up smoking – daily treatments start 6 weeks before you travel so  Heart disease – weekly make your appointment in good time.

 Ante-natal – Every Monday & Tuesday Practice Newsletter - Pick up your free copy afternoon and alternate Wednesdays in the waiting room. Drs O’Flanagan, Smith, Child development - Doctors check development up to 6 weeks then the Health Complaints and Suggestions – If our Rashid, Atxa & Nair service falls short of what you expect please Visitor, supported by a doctor, monitors progress. write to the Practice Manager who will investigate the matter. An information leaflet 22 Street – patients can be referred to Counsellor is available from reception. counselling and advisory services. TS10 1UA Please also tell us when something goes well Family Planning – advice from doctors and as we always pass these comments to the Tel: 01642 484495 & 471388 nurse practitioners. Contraceptive coils and relevant member of staff. implants fitted and removed. Surgery Hours: Pharmacist reviews medications advises .Patient Participation Group – The group patients. meets regularly with the practice manage- Monday to Friday: 8am - 6pm ment team to discuss the development and Saturdays 8am – 12.30pm Midwives – monitor your pregnancy at improvement of the services. Enquire at the antenatal clinics on Mondays, Tuesdays & reception desk. www.saltscarsurgery.nhs.uk alternate Wednesday afternoons.

PRODUCED BY THE SALTSCAR SURGERY PPG v.3 J a n . 2 0 1 9 The Surgery staff Appointments Repeat Prescriptions

Dr. W. O’Flanagan, MB, BSc, MRCGP Pre booked appointments can be made Prescriptions – to order a repeat prescript- Trained at Newcastle, Registered 1975 up to 12 weeks in advance, giving patients ion, please tick the items that you require. Dr. R. Smith, MB ChB more choice to arrange convenient appoint- Send the form through: Trained at Leeds, Registered 1987 ments and with their preferred clinician.  Online through the practice’s web site Dr. S. Rashid, MB, BSc, DFFP, MRCGP Follow-up appointments can be made at at: www.saltscarsurgery.nhs.uk Diploma in Palliative Care Reception when leaving the surgery.  Drop it in the repeat prescription box in Trained at Lahore, Registered in UK 2003 Saturday morning appointments must be the waiting room. Dr. M. Atxa, LMS, JCPTGP booked in advance. Emergency appoint-  Leave it at your chosen pharmacy. This Diploma in Palliative Care ments are not available on Saturdays. The may take an extra 48 hours. Several Trained at Madrid, Registered in UK 2002 doctors available on Saturdays work on a pharmacies accept requests by email. Dr. S. Nair , MBBS , MRCGP four week rota system. Allow 48 hours and please allow extra time Trained at Trivandrum, Registered in UK 2012 ‘Out of hours’ appointments. Early even- at weekends and public holidays. Helen Fleming, Advanced Nurse Practitioner ing, weekend and Bank Holiday appoint- We regret that prescriptions cannot be Carole Osborne, Advanced Nurse Practitioner ments are available at Redcar Primary Care collected from the practice on Saturdays. Jessica Carter, Nurse Practitioner Hospital. Appointments must be pre- We normally prescribe four weeks Suzanne Wilson, Practice Manager booked through Saltscar Reception, our medication at a time. Please tell us if you online appointment system or call 111 and need more and why. New Patients ask for the Redcar STAR service. Test Results – Results will be given only to Catchment area – We welcome patients Telephone Triage appointments are patients themselves or their parent/carers. booked on the day, the doctor will from Redcar, Marske, , Wilton, In some circumstances to protect your , , Dunsdale & Kirkleatham. telephone the patient to discuss the confidences, you may wish to arrange a problem and if necessary the doctor will Collect a registration form from reception. password at the time of the test. Our arrange with the patient to come to the receptionists are not clinically trained and Patients have a responsibility . . . surgery for a face-to-face consultation. cannot offer advice about results but will  To attend appointments in good time. Same day access is reserved for children pass on any comments made by the  To cancel unwanted appointments under 12 years and to review patients who clinician who has dealt with the test result.  To allow at least 2 full working days require a face-to-face consultation when ordering repeat prescriptions Home Visits – are made only to patients following a telephone triage discussion.  To contact the surgery for test results who are too ill to attend the practice.  To be courteous to receptionists, Routine telephone appointments can be Carers are asked to contact us before booked up to 12 weeks in advance. They 10.00 am if a visit is required that day. clinical staff and fellow patients.

can be used to discuss test results, Data protection - The Practice stores medication queries or hospital information on computers and is registered Accessibility correspondence without the need to have under the General Data Protection a face-to-face consultation in the practice. Regulations Act. We respond to requests The premises are purpose-designed and are fully accessible to patients under the Freedom of Information Act Out-of-hours Advice – call 111 any time about us, our staff and our duties. with impaired mobility.