Cumbria County Council Serving the People of Cumbria
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Cumbria County Council Information Governance Team Cumbria House 117 Botchergate Carlisle CA1 1RD T: 01228 221234 E: [email protected] E-mail: 19 October 2017 Your reference: Our reference: FOI 2017-0757 Dear FREEDOM OF INFORMATION ACT 2000 - DISCLOSURE The council has completed its search relating to your request for information about school transport contracts, which was received on 27 September 2017. The council does hold information within the definition of your request. Request I wish the council to provide information relating to the tender of home to school transport services, specifically: Question 1 The requirement (capacity, timing, reliability, etc) of the service between Greysouthen and Eaglesfield Paddle school. This should also include what is allowable as reasonable time for parents to secure young children in their seatbelts for safety. Answer 1 The specification states that the Eaglesfield Paddle C E School bus should have the following timings: Earliest Arrival Time - 08:30 Latest Arrival Time - 08:55 Establishment Finish Time - 15:15 Latest Departure Time - 15:30 Please see tracking data below - This is only provided for the initial start of the contact (when there were concerns raised by parents). - It does not show every minute of a route. - Vehicle data for 26 September 2017 not held (replacement bus did not have a tracker device). MORNING AFTERNOON Arrive Depart Junction Junction Arrived at Bridgefoot Bridgefoot Eaglesfield Eaglesfield Greysouthen Greysouthen Greysouthen Greysouthen Paddle School Paddle School Paddle DAY DATE Friday 15.09.17 08:25 08:34 08:41 08:52 15:10 15:37 15:45 15:51 15:56 Monday 18.09.17 08:29 08:33 08:39 08:51 15:24 15:32 15:38 15:42 15:46 Tuesday 19.09.17 08:31 08:36 08:41 08:52 15:07 15:36 15:43 15:47 15:52 Wednesday 20.09.17 08:28 08:33 08:40 08:50 15:40 15:45 15:51 15:56 15:59 Thursday 21.09.17 08:28 08:33 08:40 08:51 15:00 15:30 15:37 15:41 15:47 Serving the people of Cumbria cumbria.gov.uk Cumbria County Council Friday 22.09.17 08:30 08:34 08:40 08:51 15:09 15:31 15:39 15:44 15:50 Monday 25.09.17 08:27 08:32 08:42 08:53 15:30 15:35 15:43 15:48 15:53 Vehicle Not Tracked Tuesday 26.09.17 15:24 15:37 15:44 15:49 15:54 Wednesday 27.09.17 08:31 08:36 08:41 08:55 15:29 15:35 15:43 15:48 15:53 Thursday 28.09.17 08:32 08:37 08:43 08:55 15:21 15:34 15:42 15:46 15:51 Question 2 The service offered on the above route by Reays, the winning bidder. Means of variation to the contracted service and if any such variations have been agreed since the start of the contract. Answer 2 No variations have been agreed since the start of the contract. Question 3 Minimum performance standards for the contract, including what is considered an 'on time' arrival and penalties to the contractor or redress by the council if these standards are not met. Answer 3 Please see response to question 1. Under normal circumstances we would expect arrival or departure within these timeframes and we can contractually deduct payment on days that these are not met. However we must take a pragmatic view and consider the conditions on the day (ie bad weather, road closures, diversions, traffic condition, etc), as financially penalising an operator for being late could result in pressure being put on drivers to make the times ‘at all costs’. Safety of the passengers is of paramount importance and we expect the drivers to driver to the road conditions, reporting lateness so we can inform schools. Question 4 Council policy on the time prior to the start of education transport should arrive at the place of education. Answer 4 Each school is contacted prior to tender and asked what is the earliest and latest arrival times as times at each school varies. Question 5 The reviews, assurance and scrutiny that the school transport tenders were subject to and the approving body for contract award. Answer 5 The tenders are followed out in accordance with the Councils contract procedure rules, that can be found on our website www.cumbria.gov.uk Question 6 All correspondence between the Council and Reays since start of autumn term on the performance of the Greysouthen bus service. Answer 6 Please see attached correspondence between the Council and Reays with regards the performance of the Greysouthen bus. A small amount of information has been redacted under Section 40 (2) of the Freedom of Information Act 2000 as it constitutes third party personal data. Question 7 Council policy on consultation periods for changes to school transport arrangements. Answer 7 There is no requirement for the County Council to consult on changes to school transport arrangements. Transport is provided in line with the Home to School Transport Policy and as such “ If the Local Authority is responsible for your child’s transport, it will be provided by the most economic means available. Usually it is a pass to travel free by public service or a vehicle which the Local Authority has under contract from an approved transport operator….. You must also bear in mind that their journeys to/from school may not be by the most direct route and that the arrangements are Serving the people of Cumbria cumbria.gov.uk Cumbria County Council likely to change from time to time. For example, the operator or timetable could change”. The full policy can be found at www.cumbria.gov.uk/schooltransport Whilst we do not consult, we do actively engage with schools when there are changes to transport arrangements. As part of the area-based retender exercise, the Council contacts each school in the retender area, by email to advise of the retender exercise and the process. All schools in Allerdale and Copeland were emailed in October/early November 2016 and notified that transport services would be retendered, along with an explanation of timeframe, a request that we be advised if there were any changes to the drop off and pick up times, and to offer a meeting to discuss the retender if required. Updated pupil/operator lists were forwarded to the school prior to the start of the Autumn Term so that the schools knew who would be providing the transport. Parents/carers were advised by letter in August that transport had been retendered and notifying them of the name and contact details of the transport operator, along with instructions to contact the transport operator to confirm pick up and route timings. Most of the information that we provide in response to requests submitted under the Freedom of Information Act 2000 and Environmental Information Regulations 2004 will be subject to copyright protection. In most cases the copyright will be owned by Cumbria County Council. However the copyright in other information may be owned by another person or organisation, as indicated on the information itself. You are free to use any information supplied in this response for your own non-commercial research or private study purposes. The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting. However, any other type of re-use, for example by publishing the information in analogue or digital form, including on the internet, will require the permission of the copyright owner. Where the copyright owner is the council you will need to make an application under the Re-use of Public Sector Information Regulations 2005. For information where the copyright is owned by another person or organisation you must apply to the owner to obtain their permission. If you are dissatisfied with the way the council has responded to your request you can request an Internal Review. If you would like to request a Review please contact the Information Governance Team using the details at the top of this letter. Further information can be found on the council’s website: http://www.cumbria.gov.uk/council- democracy/accesstoinformation/internalreviewscomplaints.asp Yours sincerely, Information Governance Team Resources and Transformation Cumbria County Council Serving the people of Cumbria cumbria.gov.uk From: Procurement Transport Sent: 12 September 2017 13:13 To: Cc: Procurement Transport Subject: T0623 - Eaglesfield Paddle Hi David Further to our telephone call regarding the above route, below is a copy of the complaint we have received this morning. I would be grateful if you could investigate fully and provide me with your response and also what size vehicle is being used on this route;- I would be grateful if you could provide a response by noon on Thursday 14 September 2017. 1 Kind regards Sara McHale Procurement and Contracts Officer | Corporate Procurement & Contracts Management | Resources and Transformation | Cumbria County Council | Cumbria House | 107 – 117 Botchergate | Carlisle | CA1 1RD t: 01228 221705 f: 01228 226016 www.cumbria.gov.uk 2 From: Procurement Transport Sent: 19 September 2017 12:06 To: Cc: Procurement Transport; 'Reays Coaches Limited' Subject: FW: T0623 - Eaglesfield Paddle Importance: High Hi David Please could you provide me with a response to the email below as a matter of urgency. We have now received a further complaint, which includes a lot of the concerns raised below, but has raised the following:- · The bus driver does not check appropriately that the children have fastened their seat belts before leaving.