Reporting Digest 2018/19 Annual Reports What you do is absolutely central in ensuring that the environment your residents live and work in is one that’s well managed and enjoyable.
Huw Merriman MP for Bexhill and Battle Chair, Transport Committee Introduction
Parking and traffic enforcement is an issue that provokes strong views from the public, and this in turn is reflected in media coverage of civil enforcement matters.
Annual Reports are critical in continuing Crucially, examples are included from to explain to and engage with the public right across the breadth of entries to the and external stakeholders on the purpose PARC Awards this year, not just from the and importance of parking and traffic reports of those authorities that were selected management in creating better communities for an award. While the winning reports this in which to live and work. year were stand-out entries, so many of the other report submissions contained great Paul Nicholls There was a huge number of high-quality content, so it is important that this be shared Annual Reports considered for the PATROL Parking Strategy and Contracts Manager with all PATROL member authorities. Parking Annual Reports by Councils (PARC) Brighton & Hove City Council Awards this year. As chair of the independent On behalf of PATROL and the PARC Review Chair, PATROL PARC Review Group PARC Review Group, I have taken the Group, I hope you find this digest document opportunity to compile this ‘digest’ of some of useful in stimulating ideas and inspiration the great examples of reporting we saw. as you prepare your Annual Report for submission to next year’s Awards. This compilation of best practice reporting includes examples of compelling initiatives I hope the 2019-20 Annual Reports and activities by authorities in their local will take an even greater stride forward in areas, and as part of their parking and traffic helping to tell the true role of civil parking team’s service provision to the public, as well and traffic enforcement in creating vibrant, as the way information has been presented safe and enjoyable places for citizens to live within the Annual Report itself (e.g. the use of and work in. graphics or diagrams).
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02 05 Awareness of Adjudicator enforcement decisions and action taken 07 01 Presentation Tackling common 03 06 issues Technology Digital for sevice communication delivery 04 channels Customer service
PAGES 5-6 PAGE 7 PAGE 8 PAGES 9-10 PAGES 11 PAGES 12-13 PAGES 14-15 01 BACK TO CONTENTS Tackling common issues Nottingham’s scheme Compliance patrols in 2019 found-
Reason Number Sanction Number
Amended/Changed 2 Warning / Notice of concern 127 BLUE BADGE MISUSE Cancelled (Lost) 6 Removed to Vehicle Pound 0 Cancelled (other) 9 Cancelled 15 Nottingham City Council Expired 200 Seized / Surrendered 65 Fake 20 Penalty Charge Notice 451 Has a ‘use it don’t abuse it’ Illegible 6 campaign on social media, Incorrectly used 229 including radio adverts. (wrong vehicle, area or displayed)
36 officers have mobile access Nottingham City Council has created an on line form to report potential misuse and abuse using to the Blue Badge database the following link: www.nottinghamcity.gov.uk/information-for-residents/transport-parking-and- streets/parking-and-permits/disabled-blue-badges/report-blue-badge-misuse-or-abuse view PDF report The disabled Blue Badge Scheme
The Parking Regulation and Compliance service area has Chichester’s scheme dedicated staff that issue badges in accordance with guidelines set by the Department for Transport and the Blue Chichester District Council Badge Improvement Service. This scheme enables those who have mobility problems, whether they are a passenger or a Drivers misusing badges pay to driver to park close to their destination. attend a Community Resolution Nottingham City Council is actively enforcing against Blue Badge abuse and our Compliance and Order course with the police Fraud Officer works closely with the Police, Community Protection Officers and our Parking Enforcement team to try to reduce the misuse and illegal use of badges within the boundaries of about the impact of their Nottingham City. In addition, we work with other local authorities, local businesses and the NHS. Blue Badge misuse. Nottingham City Council, led by the Compliance and Fraud Officer launched the ‘Crossing the Line’ ‘use it don’t abuse it’ campaign. This view PDF report continues to be used on social media platforms, such as Twitter and @CaFNottmCity. Advertising for this includes a radio adverts, public transport, pay and display machines and social media.
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05 01 BACK TO CONTENTS Tackling common issues Devon’s pavement parking reporting
There is still a misunderstanding by the public Pavement about what we can actually do to deal with pavement parking and inconsiderately parked Parking vehicles. We often receive reports about issues at locations without any restrictions PAVEMENT PARKING The Council recognises the where our enforcement powers cannot be need for new legislation to meet used to address the issue and resolve their Parking Enforcement concerns and meet their expectations. our residents’ expectations for The Council employs a team of Civil Enforcement Officers (CEOs) who patrol every day of the week in Devon County Council pavement parking issues to be The Council continues to seek influence at order provide coverage of all parking restrictions throughout the Borough. The number of CEOs has increased by 50% in the past year and the CEOs are strategically deployed to the areas where the most addressed. National level to allow new powers for local parking problems are experienced. Has a link to report pavement Authorities to deal with the issue of pavement Our pavement parking report function is one parking. Early morning and late evening patrols are also carried out to parking and monitors the issue of our most frequently used web forms. enforce commercial vehicle restrictions, double yellow lines, bus We still issue our educational leaflets to drivers stops and taxi ranks. by location Last year we reported that reports had to deliver our message to think about how they CEOs use hand-held computers and cameras to record the been received identifying issues in over park. We also maintain an online reporting details of all Penalty Charge Notices (PCNs) issued, and to 120 communities in the County, and on form, that the public can tell us about parking provide supporting evidence of parking contraventions. our borders* with towns reporting multiple and enforcement concerns in their area. Body cameras are used by the CEOs. This is to deter aggressive view PDF report locations as being a real safety concern for the behaviour towards them, to provide evidence of any criminal residents. This issue remains a high priority for Reporting Pavement Parking here: behaviour and to support penalty charges issued. The Council’s our residents. new.devon.gov.uk/roadsandtransport/ Enforcement Policy outlines the criteria governing the issuing of parking/pavement-parking Penalty Charge Notices (PCNs) and the challenge process. This can be viewed via the Council’s website. Enforcement within the Borough of Broxbourne aims to:
16/17 17/18 18/19 • Maintain and, where possible, improve the flow of traffic Pavement Parking Reports UNTAXED VEHCLES 868 1000 1104 • Take into account the need to improve safety and environmental conditions Pavement Parking Reports 2018/19 • Discourage indiscriminate parking causing obstruction and hindering the free flow of traffic, thereby ensuring a safe environment for highway users and maximum turnover of parking spaces Borough of Broxbourne Council Exeter 303 Crediton 7 Exmouth 84 Ilfracombe 12 • A greater focus on school patrols, resulting in the presence of enforcement officers at one or more schools on three days out of every four and the implementation of broader initiatives to address Over 300 untaxed vehicles Newton Abbot 157 Honiton 11 issues at the most problematic schools have been clamped through Barnstaple 60 Kingsteignton 9 Tiverton 64 Axminster 9 Enforcement of Untaxed Vehicles Dawlish 18 Tavistock 9 partnership work The number of untaxed vehicles had increased in recent years. The Council has responded to this South Molton 16 Teignmouth 21 proactively and teamed up with NSL, DVLA`s national contractor for untaxed vehicles, to take action. Bideford 19 Torbay* 33 In targeted operations thoroughout the past year, approximately 300 vehicles have been clamped and view PDF report 80 vehicles were subsequently removed. The Council will continue its collaboration with NSL to reduce Cullompton 19 Plymouth* 42 the number of untaxed vehicles in the Borough.
Blue Badge Enforcement The Council continues to work with the Hertfordshire Shared Anti-Fraud Service to combat blue badge fraud. Patrols were conducted with great Cardiff Council success in providing reassurance to legitimate Blue Badge Holders that YOU ARE Blue Badge fraud will not be tolerated. In the past year, there were seven patrols undertaken and 76 badges inspected. Only one badge was Has taken action against PARKED ON found to be misused and action has been taken against the individual. THE PAVEMENT The Council will continue to tackle misuse of blue badges in order to 167 untaxed vehicles maintain this high level of compliance in the Borough. view PDF report Annual Parking Service Report 2018/19 7
Devon PARKING REPORT 2018/19 10 Broxbourne’s enforcement of untaxed vehicles
06 02 BACK TO CONTENTS Awareness
Chichester’s of enforcement 3. Innovation and new developments heat map locations I. Targeted approach to patrols
In July 2018 the Parking Services team identified a need for parking data to be Innovation and n interrogated in a more stringent and productive manner to aid a more efficient enforcement process. An in house designed system was created to take a detailed look at the patrol routes our CEOs followed, comparing historical observation and PCN issue data to ensure that their time was being used in the most efficient manner. The system has continued to be developed and patrols are frequently reviewed to ensure a more targeted approach is taken. The system currently takes advantage of 2 years of patrol data which
enables the system to inform how compliant an area currently is, when the most non- ew compliant day of the week and times of the day are. This data enables us to work more d
efficiently, placing the CEOs in the known problematic areas at the times they are required evelopments most. During the initial tests, the system quickly highlighted improvements that could be MAPPING RESTRICTIONS implemented to patrol routes; there was particularly a significant improvement applied to PCNs the evening patrols. Strategy meetings have been held between LCC Parking Services, APCOA contract managers and senior CEOs to review the data and investigate proposed test routes. This has resulted in CEOs being visibly present in the areas and at the times they are required most. This tool is updated on a weekly basis so we are able to regularly evaluate patrols and adapt them where necessary to ensure that we are focussing on Lincolnshire County Council where the CEOs are required most. Chichester District Council
Has link to a mapping tool Includes a heat map of top showing local restrictions 21 locations for PCNs issued view PDF report view PDF report
MOVING TRAFFIC Lincolnshire County Council ENFORCEMENT Aim: Improve the Explains the council’s data-driven approach to patrols Cardiff Council local environment Our aim of improving the local environment However, as there are a number of visitors to links with ‘improve quality of life and promote the area who may not be aware of the RUC, Has a ‘TEC tracker’ to monitor Lists number of a healthy natural environment’ and ‘reduce on the first occasion an advice letter is issued carbon output’ in our Local Transport Plan. rather than a PCN. The letter explains why the scheme is in place and how to pay the £2 in case progressions moving traffic Objective: Preserve the historic future. environment of Durham City through the enforcement of the Historic Core If motorists are identified using the road without contraventions by type Zone (HCZ) paying the charge on a second occasion, a £50.00 PCN is issued. Motorists have the view PDF report Durham peninsula is home of the World opportunity to make representations against the Heritage Site of Durham Cathedral and Castle, PCN to the Council and may appeal further at view PDF report Palace Green and a variety of buildings and the Traffic Penalty Tribunal (TPT). streetscapes of significant historic interest. The city attracted 4.33 million visitors in 2018 and is The peninsula area is also subject to a Historic widely known for its historic charm. Core Zone restriction, allowing for a more flexible approach to the installation of traffic We operate a Road User Charge (RUC) signs and lines to support traffic regulations top left: Lincolnshire’s system, which aims to reduce traffic and reduce the visual intrusion created by congestion, reduce pollution and improve air signage in this historically sensitive area. Signs quality in the heavily pedestrianised historic and road markings are reduced to an absolute mapping tool and ROAD USER CHARGING streets of Durham peninsula. It is operated minimum, mainly at the entry to the zone and at using an ANPR camera. Any vehicles found designated loading and disabled bays. There is data-driven approach using the road during the restricted hours no parking or loading on the peninsula except without payment of the charge may be liable for in those areas indicated. a penalty charge notice. Durham County Council left: Durham’s Number of PCNs issued within the ‘Historic Core Zone’ road user charging Operates road user charge (Market Place, Silver St, Framwellgate Bridge, Elvet Bridge, Saddler St, North Bailey, South Bailey, Owengate, Bow Lane, 2016/17 2017/18 2018/19 Dun Cow Lane) in historic city centre
581 567 649 view PDF report
20 durham.gov.uk 21
07 03 BACK TO CONTENTS Technology for service delivery Prev Next Newcastle’s ‘check in,
• Improved choice of payment options for customers, check out’ service Pay and display i.e. provides the option for those who wish to pay Payment We offer a pay and display method at all locations and by card over 4 million pay and display tickets are purchased for • Means customers don’t have to carry sufficient loose methods parking sessions each year. Newcastle City Council works change with them with NE1 (The city centre business improvement district), • Customers who return to their car earlier than Newcastle City Council operates 8 city centre to provide ‘Alive After 5’. This provides free parking in all anticipated have not overspent on the pay and multi-storey car parks and 45 surface car parks. Newcastle City Council multi-storey car parks after 5pm display machine as they are charged when they Within some of these car parks we have designated Monday to Saturday. return bays for Disabled blue Badge Holders, Motorcycle ‘CHECK IN , CHECK OUT’ stands, bicycle stands, city park permit bays, electric Coin • Customers are charged for the exact minutes they PARKING AVAILABILITY APP vehicle charging bays and shop mobility bays. are checked in. All of our 415 machines across the city accept coin For more information on car parks, such as car park payments tariffs, opening hours, charging times, pay by phone Newcastle City Council codes and post codes please see the following link Check in Check out Guildford Borough Council https://www.newcastle.gov.uk/sites/default/files/ wwwfileroot/parking-roads-and-transport/parking/ For the last three years, two of our flagship city centre Cashless ‘check in, check out’ parking_charges_off_street_18.07.18.pdf multi story car parks have enabled customers to pay by card in a scheme known as Check in and Check out. Predicts local space availability Newcastle City Council is committed to improving and This function requires the drivers to enter their vehicle facility at car parks increasing the charging network and supporting the registration number into the pay and display machine growth of electric vehicle use. Newcastle City Council and plots driver route with which links up with the Civil Enforcement Officer’s currently has approx. 56 bays across the city dedicated Handheld device which makes enforcement easier and for electric vehicles. These are predominately found view PDF report more efficient. For more information, please visit our live updates within Eldon Garden, Grainger Town and the Quayside website at https://www.newcastle.gov.uk/parking- Multi-storey car parks. roads-and-transport/parking/car-parks-and-street- Newcastle also has a 500 space Park and Ride parking/park-using-check-check-out view PDF report facility in operation, linking Newcastle Great Park, In 2018/19 there were The scheme provides: through Gosforth to the City Centre. The secure almost 200,000 card Park & Ride site is covered by CCTV and is • far greater flexibility to the customer transactions and the % using card over coin at conveniently located just off the A1 to the north of • reduces the number of Penalty Charge Notices the machine continued to the City, with a less than 20 minutes journey to (PCNs) as its not possible to get a PCN for grow month on month. CUSTOMER reach the centre of Newcastle. overstaying the expiry of a parking ticket We are looking to roll the LOYALTY SCHEME scheme out wider Cardiff’s parking during 2020/21 PARKING BAY SENSORS Newcastle City Council Parking Report 2018/19 Return to the contents page 19 bay sensors Sunderland City Council Cardiff Council Parking Perx feasibility Has installed 3,300 parking study using smart beacon PARKCARDIFF bay sensors technology (linking to In 2017 we teamed up with SmartParking Ltd. to install sensors in our limited smartphones), where waiting and pay & stay areas. A parking sensor is a small electronic device installed view PDF report in the ground of each parking bay and detects and records the time a vehicle merchants offer credits in arrives and departs. Customers can then download the ParkCardiff app to view exchange for spend at their where there are free parking spaces based on this information, meaning you no longer need to waste time driving around just hoping that there may be a space stores free. We have now installed approximately 3,300 sensors across the city and the uptake from the public has been very positive, with over 4,000 downloads of the view PDF report ParkCardiff app so far. This sensor data can also be analysed by to identify trends in parking behaviour, meaning we have more data than ever to help develop policies and schemes that truly reflect the individual parking requirements of specific areas to deliver highways projects that work for everyone.
Sensor data can also be used to enforce the parking restrictions, identifying if a person has overstayed their permitted time, helping to ensure greater compliance, leading to a higher turnover of vehicles in these bays.
ELECTRIC VEHICLE (EV) CHARGING Air quality is a major concern across the UK, so we are continuously working to try 08 reduce pollutants as Cardiff is no exception. In 2018/2019 we were awarded grant funding from OLEV (Office for Low Emission Vehicles) to install 7kw fast EV charging points at 15 locations around the city. Instillation at these locations started in April 2019 and if the scheme is successful more will be installed the near future. 11 04 BACK TO CONTENTS Customer service Cardiff’s ‘Park and Stride’ scheme “PARK AND STRIDE” Between 2006 and 2011 there were more than half a million vehicle collisions on roads around schools in the UK, resulting in more than 1,000 child injuries a month (Road Safety Analysis (RSA) research body in collaboration with Axa Car Insurance). The dangers resulting from inconsiderate parking around schools are becoming an increasingly complex issue so, when Ysgol Hamadryad opened in Butetown, those in charge were determined to do everything within their power to help redress this and CAR SHARING BAYS ensure that child safety was a top priority. Parking services were approached to support the development of a “park and stride” walking bus scheme whereby, for just £2.50 a term, parents would be able to obtain East Riding of Yorkshire Council Innovation and an electronic parking permit that would allow them to utilise a local Council car park to safely drop off and pick up their children. Staff would then accompany the children Has introduced 2+ car-sharing new development to school, reducing the number of problem vehicles around the school entrance and The Council continually reviews Investment dramatically improving safety as a result. bays in car parks the service to ensure we deliver an efficient and cost-effective service in Fleet Now the school could become a pioneer for others around the UK with their Chair of to the people of Devon. In March 2019 we entered the first phase of Governors being invited to speak to the Welsh Assembly as well as advise a new school replacing old, high capacity diesel vans with view PDF report We listen to the feedback we receive from our new, low Co2 cars alongside some of our in Reading about the lessons learned. local communities, business users and visitors existing electric vehicles. and the adjudicators to shape how to manage or meet those expectations. This replacement scheme aims to see the SOPHIA GARDENS CAR PARK SEASON PASSES entire fleet replaced in a period of 5 years with emphasis on continuing to reduce the carbon Due to demand we introduced season passes for one of our busiest city centre car Evolution of footprint of the service. This rolling improvement of our fleet also parks; Sophia Gardens. These allow drivers to pay for a 1 month, 3 month, 6 month or PARK AND STRIDE the Service; 2.12 CAR SHARE PARKING BAYS ensures team members can enjoy a cleaner annual season pass that provides significant savings over otherwise paying on a daily Operational space to work from when on a mobile beat, aiding the well-being, health and safety of our basis. As they are virtual, they are quick and easy to obtain and there is no need to workbases workforce. Car share parking spaces in some Council operated car parks have been introduced through the Council’s Local Cardiff Council ransport lan process he car share ba s are aimed at cutting congestion and reducing carbon emissionsdisplay b anything in the vehicle, reducing the chance of receiving a parking fine. To ensure the service continues to be We are firmly committed to playing our part in discouraging single occupanc car trips and encouraging shared car ourne s b the provision o dedicated delivered in the most effective and efficient the current climate emergency and reducing parking spaces Car sharing also saves mone or the driver and passengers hich is an important consideration manner. We believe that deployment from They swiftly became a success, with over 130 purchased in the first two months our impact as we travel to deliver our service. as the cost o motoring continues to rise 12 Electronic permit system for three strategically based locations will provide alone. the optimum level of service balanced he Council supports a ree national li t share ebsite here local residents can sign up and ind a person ho against cost to the authority. During 17/18 the can share trips (see https://liftshare.com/uk) igures rom this ebsite sho that the popularit o car sharing is drop-off / pick-up of children at consultation process was completed and the increasing and it is important that people ho have made the choice to travel sustainabl are supported service now operates from 3 bases, Exeter, installing car share ba s in public car parks and raising the issue o sharing trips ith others e are tr ing to Kingsteignton & Barnstaple. It is believed this support e isting car sharers and encourage more people to do the same car parks instead of school gates now presents the optimal deployment model whereby resources can be deployed more effectively across all our communities. view PDF report
CARBON FOOTPRINT REDUCTION
Devon PARKING REPORT 2018/19 15 he car share parking ba s ere implemented a ter consultation ith ard embers and the relevant Devon County Council to n parish councils and are located in the ollo ing Council run car parks ull oad nlab spaces lamborough oad ridlington spaces Has five-year plan to move to alace ridlington spaces oor ield oad ridlington spaces ilderthorpe oad ridlington spaces zero emission vehicles, build Devon’s oole Leisure Centre spaces five-year plan he Council has also orked in partnership ith other organisations to install car share ba s at their sites s solar car ports and an electric a result there are currentl car share parking ba s in the long sta car park at rough ail a station and at uardian lass and the esco distribution centre on Capitol ark in oole vehicle car sharing initiative
nnual arking eport East Riding of Yorkshire’s view PDF report 2+ car-sharing bays
09 04 BACK TO CONTENTS Customer service Cheshire East’s schools engagement SAFER PARKING AROUND SCHOOLS THE ‘EDUCATIONAL’ SERVICE
DELIVERIES MANAGEMENT 2018 saw the continuation, were able to try on parts of the CEO development and extension of our uniform and learn the basics of parking ‘safer parking around schools’ initiative. signs and restrictions in and around Sunderland City Council As an alternative to just issuing tickets their school area. The presentation to parents/carers who park illegally ends with a very catchy song which DASH project to offer ‘just in time’ (and more importantly in ways which embeds the important learning significantly impact upon the safety of outcomes from the session. Each crowd-sourced deliveries, with the children and other pedestrians) at presentation is made more relevant to school drop off and pick up times, the the school it is being delivered within. multiple transport options to team wanted to promote the idea that motorists can, where needed, park Emphasis is made about parking reduce city centre trips safely in and around the school area safely, responsibly, considerately and and who better to start the ‘education legally. Ensuring that children are Bookable Virtual Loading Bays process’ with – but the children not just pushed out of doors on the themselves. highway, school keep clears are kept project and introduction of clear and as motorists no longer park Using our ‘evidence based approach’ on the restrictions, the highway traffic Electric Charging Station we have a list of high priority schools can move freely facilitating easy access where unsafe parking is systemic for emergency vehicles. and/or accidents or near misses had view PDF report previously been recorded and where The initiative has been very well the schools themselves were trying received by the 10+ schools it was to do as much as possible to highlight delivered to in 2018 and moving on, our the importance of parking sensibly,Projects partners Aims inand Cheshire Objectives Fire and Rescue safely and responsibly. The interactive Service and Cheshire Constabulary SCHOOLS ENGAGEMENT presentation has been delivered in have remained involved. a number of schools either in the• fullIncreas e use of parking and loading spaces in the city Cheshire East Council school or class assemblies. Children• Reduce delivery vehicles trips into the city centre • Reduce operating costs for last mile delivery and deliveries. Has visited schools to give • Reduce in carbon emissions from commercial delivery network an interactive presentation • Increase spend in local economies driven by the increase in independent retailer spend on safe parking Sunderland’s Virtual Loading Bays (VLB) view PDF report Virtual Loading Bays project The Council are currently working on a virtual loading bay concept trial with smarter grid cities, for a virtual loading bay system.
SCHOOL STREETS The basic idea behind it, is we nominate areas that are only available for use at certain limited times; e.g. certain times of the day and/or for very limited time periods. These would normally be covered by double yellow lines/kerb blips. Cardiff Council Has plans to introduce five ‘School The VLB system would mainly be used by couriers and loading vehicles, which would ‘book’ a space for a given time/duration, via an app, for a small fee. This Streets’ as part of an 18-month trial would automatically issue a virtual waiver and update the CEOs handheld device to allow the designated vehicle only, to wait for specified period without penalty. view PDF report Electric Charging Station 10
We have recently worked with partners on a project to introduce an electric charging station in a council car park in the City centre which was opened on the 6th June 2019.
The project partners were NECA, FASTNED, and the station is be one of the first in the UK. The station is available for use by the public on a 24/7 basis and will contain rapid charges giving motorists the quickest charging facility available.
A further site is also being considered in the Washington area to give further coverage in this area of the city.
16 05 BACK TO CONTENTS Adjudicator decisions and action taken Cheshire East’s ‘lessons learnt’
Cheshire East Council
‘Lessons learnt’ section covering action taken after Traffic Penalty Tribunal cases view PDF report
Chichester District Council
Features ‘Learning from appeals’ section as part of appeals section view PDF report
Dacorum Borough Council Chichester’s Uses Adjudicator decisions appeals section and appeal statistics to ‘positively improve service and enforcement practices’ view PDF report
11 06 BACK TO CONTENTS Digital communication Newcastle’s video channels click to view
VIDEOS
Newcastle City Council
Produced its report in a condensed video format, linked from the full PDF version view PDF report
Borough of Broxbourne Council
Produced a YouTube video Broxbourne’s video on key service developments click to view view PDF report
12 06 BACK TO CONTENTS Digital communication Chichester’s channels website review
WEBSITE
Chichester District Council Has reviewed page views for its online parking information view PDF report
North Essex Parking Partnership (NEPP) Increased Twitter engagement from 14,000 to 28,000 through quizzes, images and topical hashtags view PDF report
NEPP’s Twitter account
13 07 BACK TO CONTENTS Presentation
4 WELWYN HATFIELD BOROUGH COUNCIL PARKING SERVICES 2018/19 ANNUAL REPORT 5 2018/19 ANNUAL REPORT 9
Hatfield town centre is a “New Town” with modernist architecture. When applying for a permit, we As of August 2019, there were 1,929 Hatfield It is currently undergoing a major renewal project to create a more request proofs are provided to show valid resident parking permits: welcoming environment and drive footfall to local shops and eligibility, and our team check every businesses. Part of the Hatfield2030+ vision includes input from application before it can be Hatfield Tunnel Parking Services to assist in the creation of a new multi-storey car approved. park to serve the town centre. The plan also includes a pro-active works programme to ensure that parking in residential streets near 1st Permit the town is prioritised for the benefit of residents whilst the works Blue Badge 1st Permit 2nd Permit 3rd Permit 4th Permit 5th Permit Motorcycle go on and beyond. One of Hertfordshire’s biggest employers, Holder (£25) (£40) (£60) (£60) (£60) Permit (£10) University of Hertfordshire, is also based in Hatfield.
123 1,339 391 62 9 2 3 Hatfield also has a great historical background to be proud of. It was once the site of the famous de Havilland Aircraft company, East Herts Council and Hatfield House, located in the beautiful Old Hatfield. It is an historic Jacobean country house built in 1611 on the site of the former Royal Palace of Hatfield, where three of Henry VIII’s children lived before they became monarchs (Edward VI, Mary I and Elizabeth I). It has also featured extensively in recent multi- award winning movie “The Favourite”. Eye-catching use of graphics to display information The other town in our borough, We also have a variety of villages Welwyn Welwyn Garden City, is unique in within the borough. In the north, being a Garden City AND a New Woolmer Green, Digswell, Welwyn Town. It was founded as a Garden and “The Ayots” (Ayot Green, Ayot Garden City in 1920 by Sir Ebenezer St Peter and Ayot St Lawrence). In view PDF report Howard following his first Garden the west Lemsford. Essendon in the City City in Letchworth. Howard’s idea east and to the south of the of city planning part inspired Walt Borough Welham Green, Disney’s idea surrounding Epcot. Brookmans Park, Cuffley, Northaw The upcoming centenary year in and Newgate Street. Highlights
Sir Ebenezer Howard 2020 will be celebrated with a from the Villages include the series of events, including a National Trust property Shaw's Branch Close, Hatfield Digswell Road, Welwyn Garden City Carnival, festival of music and a Corner, Welwyn Roman Baths, the possible Royal visit. Parking Services listed St Lawrence churches, We also sell Business permits at £225 We also offer to local healthcare will work alongside our council Brocket Hall, Danesbury Fernery per year for businesses that are located providers “all zones” healthcare permits About the borough of colleagues and external partners to and Panshanger Park. directly within a resident permit area priced annually at £20. This permit ensure events are safe and parking boundary. The Zone B04 business allows healthcare professionals to park Welwyn Hatfield managed in an effective way. As you can see Welwyn Hatfield is a permit scheme is currently discounted in resident permit areas to visit Welwyn Hatfield place with hidden gems just to assist regeneration of the town residents requiring care. Three “rail trail” cycleways exist in waiting to be explored. centre annual permit cost £50. our borough – Alban Way linking St Borough Council Albans and Hatfield, Ayot Greenway linking Welwyn Garden Business Permit in Business Permit Healthcare B01S (Salisbury B01S (Salisbury City to Wheathampstead, and Cole Resident Zone B04 Hatfield TC Permits Square CP) Square CP) Green Way linking Welwyn Garden Welwyn Hatfield is a medium sized Tunnel) and a short journey to the she refused to travel over it, so the (£225) (£50) (£20) Business Permit Resident Permit City to Hertford. borough council on the near reaches M25. We also have 6 railway stations train was stopped, and she surveyed Consistent branding and identity of Greater London. We are a serving our Borough, 5 of which are it from the comfort of a horse drawn Artist image of New Common car park 123 1339 52 94 3 passionate council who are located on the East Coast Mainline. carriage! committed to working together with The East Coast Mainline passes over A full breakdown of permits sold by zone, along with other parking reports can be found online at: our residents, businesses and visitors the impressive Grade II* listed The railway stations bring their own to establish sense of place https://www.welhat.gov.uk/access/published-information/parking to ensure Welwyn Hatfield is a great Welwyn Viaduct, which comprises of challenges around parking, with a place to live, work, visit and study in. 40 arches and sits over 100ft from strong demand for commuter ground level. It was styled upon a parking in areas where local residents 1242 applications were made in 2018/19 for visitor vouchers. The We are fortunate to have good Roman aqueduct, and according to a need to park. minimum amount upon application is 20 vouchers for £10, the maximum view PDF report transport links crossing the borough, railway legend was opened by Queen 1242 being 240 vouchers for £120. Residents in receipt of state pension are with the A1(M) passing through (and Victoria in 1850, however the
NUMBERS eligible for a 50% discount. CLOSE-UP under Hatfield via the 1km Hatfield monarch was so afraid of the height
Welwyn Hatfield The number of PCNs in 2018/19 which Appeal rate in 2018/19 Dealing with challenges and appeals have received a challenge against issue Financial Information
0.08% Appealed to TPT A PCN is issued by a Civil Enforcement Officer (CEO) based on the facts available at the Total Income and (Expenditure) on Parking Account kept under time. This does not automatically mean that a vehicle is parked in contravention just Section 55 of the Road Traffic Regulation Act 1984 (RTRA 1984) 19% Not contested that the officer believes that a contravention has occurred. The multifaceted nature of a 4% Challenged at formal stage 2018/19 Breakdown of income by source Annual & Cumulative Surplus (Deficit) PCN and the options and circumstances which can decide whether a vehicle is parked in Total Income 1,149,099.00 PCNs 727,857.00 To 31/03/18 -3,663,844.11 contravention means that it is necessary to have an accessible back office team to deal Total Expenditure 1,336,215.00 Residents Parking 2018/19 -187,116.00 with the administration of challenges. Net Position -187,116.00 Schemes 124,623.00 Cumulative Surplus Section 106 0 .00 (deficit) -3,850,960.11 The consideration of challenges is carried There are three stages to the appeal process 19% Lost by council Won by council 62% Challenged at informal stage 18% Cont . from other out by the notice processing team . The Authorities 292,473.00 officers are trained to provide a fair and 1- Informal challenge – This is when Total no. of appeals Total of PCNs issued Dispensations 4,146.00 consistent approach and they will consider correspondence is received within 28 days of 21 26,225 Misc . Income 0 .00 the circumstances given and the evidence issue . Anyone can make a challenge against 5,790 were challenged Total Income 1,149,099.00 collected by the issuing officer and make the issue of a Penalty charge notice at the decisions on a case by case basis . informal stage . Q. Bank Holiday rules for yellow lines are maintenance must be met and it is therefore the same as Sundays. necessary to charge for parking. If we charge, All recipients of a PCN have the opportunity to 2- Formal Representation – 28 days after the A . Twenty or thirty years ago a Bank Holiday we must ensure that people are paying and dispute the issue of a penalty if they feel that PCN has been issued and if it has not been meant that everything came to a halt and therefore we need enforcement, maintenance Number of PCNs cancelled following consideration of a challenge . the PCN has been issued incorrectly or there paid or cancelled, the DVLA will advise the all shops and businesses closed for the to parking machines, Council staff to deal with are mitigating circumstances to be considered . council of the registered keeper details . Only Cancellation reason PCNs day. In this day and age, traffic on a Bank challenges etc . the registered keeper can make a formal Cancelled due to general reason 1,276 Holiday is usually as heavy as a normal Enforcement in car parks is therefore Challenges can be made online, by email or by representation . Cancelled with warning 617 Saturday or Sunday and it is necessary for the important, to ensure a regular turnover of post . There must be an auditable record of the Cancelled due to a user error with Frequently asked questions and enforcement of parking restrictions to ensure vehicles and that car park users pay for their challenge so challenges made by telephone 3- Appeal to the Traffic Penalty Tribunal (TPT) – car parking machines 604 that roads are kept clear for free flow of traffic. parking appropriately are not accepted . If the formal representation is rejected, the Cancelled using Council discretion 491 Parking Myths The listed times shown will apply even on a keeper of the vehicle can make an appeal Cancelled blue badge provided 334 bank holiday unless otherwise stated . Q. Is it illegal to park on the pavement? As soon as a challenge is received, the case to the TPT . The TPT is an independent body Pay & display ticket produced 249 i .e . If the single yellow line is restricted A . It is illegal to obstruct the highway but the will be placed on hold and the charge will not which provide adjudicators to participate in a Pay by Phone user error 246 Q. Why do I have to pay for a permit to park Q. There is a single yellow line in the road Monday-Saturday 8:30 to 18:30, if a bank enforcement of an obstruction is a matter increase until a Notice Processing Officer has formal tribunal hearing and whose decision CEO error 116 outside my own house? to stop commuters parking. I am a resident holiday falls on a Monday then this restriction for the police NOT the council . It is generally considered the case and responded to the regarding the PCN is final. Proof of loading/unloading submitted 90 A. In common law, drivers have the right to so why can’t I park here? is still enforceable . agreed that a pavement is obstructed if sender . Run out of time as per statutory timescales 74 pass and re-pass along the road but no legal A . The purpose of the single yellow line in the someone entitled to use the pavement is not If a PCN remains unpaid or cancelled and Company in liquidation 69 right to park on the highway . road may have initially been put in to prevent Q. Why is Enforcement necessary? able to do so because of an obstruction . continues to progress it may ultimately be Vehicle driven away 58 commuters but single yellow lines apply to A . The majority of motorists understand Currently, East Herts can only issue if a registered as a debt and a warrant registered Handheld machine malfunction 42 East Herts Council introduces Resident Permit all motorists including residents and anyone that parking enforcement is necessary to vehicle is parked on a pavement next to a with an enforcement agent to collect the Vehicle has been cloned/stolen 32 Zones (RPZ) in residential areas which are parked in contravention of these restrictions keep the roads clear but it is an unfortunate single or double yellow line . If the road has increased outstanding debt including charges . Problem with resident permits 30 used by non-residential commuters parking will be issued a Penalty Charge Notice . fact of life that most motorists believe that no restrictions then the Council has no lawful Prevented from issue 19 their vehicles and using up kerb space which restrictions should apply to everyone apart power to issue . Signs and lines error 19 is intended for the residents . In order for Q. Civil Enforcement Officers don’t work on from themselves . In 1974 a blanket pavement parking ban was Cancelled due to medical grounds 10 one of these schemes to be introduced, a a Sunday so we can park where we like introduced in London and Greater London and lengthy legal process is required which costs a A . Many parking restrictions in East Herts are Q. Why do we charge in our car parks? it has been illegal to park on a pavement ever Write off reasons significant amount of money. enforceable 24 hours a day 7 days a week and A . East Herts Council has a policy that the user since . No trace from bailiff 1,278 therefore our officers work late at night and should pay for the services used . Our car parks In 2019 the Transport Committee set out No trace from DVLA 467 Residents living in an RPZ are not paying to early in the morning and at weekends . Parking must be regularly cleaned and maintained to recommendations for a blanket ban on Foreign vehicle 126 park outside their home – they are paying to restrictions should be adhered to at all times prevent slips, trips and falls plus the supply of pavement parking throughout the rest of the Total 6,247 stop others parking . CCTV for crime prevention reasons. The cost of UK but a decision is yet to be made .
East Herts 8 Annual Parking Report 2018 - 2019 Annual Parking Report 2018 - 2019 9 18 Annual Parking Report 2018 - 2019 Annual Parking Report 2018 - 2019 19
14 07 BACK TO CONTENTS Presentation
20 ANNUAL PARKING REPORT 2019 ANNUAL PARKING REPORT 20179 21 16 ANNUAL PARKING REPORT 2019 ANNUAL PARKING REPORT 20179 17 Leicester Location of camera-enforced bus lane/gates PCN payments received in 2018 (calendar year) % of successful and unsuccessful appeals and challenges received in 2018 (calendar year) Bus lane/gate enforcement Camera-enforced bus lane/gates are situated in the following locations: PCNs paid in full at the Charles Street bus gate (Northbound) – city centre 100% discounted rate – £1,174,270 Leicester City Council began bus lane/gate Charles Street bus gate (Southbound) – city centre £149,265 90% enforcement in July 2012, following a period £10,100 Causeway Lane bus gate – city centre 80% of issuing warning notices. We are now PCNs paid in full after the £58,738 discounted period but before seven years into enforcement. Rutland Street bus gate – city centre 70% 64.1% Notice to Owner – £426,455 72.8% Horsefair Street bus gate – city centre 60% 83.2% Bus Stop clearway enforcement Lutterworth Road bus lane – two cameras which are on the arterial route into the city centre PCNs paid in full after Notice 50% at Leicester Railway Station Thurcaston Road bus gate to Owner but before Charge 40% Certificate – £302,685 £240,520 30% On 5th September 2017 Leicester City Working in partnership with Nottingham City Council PCNs paid in full after Charge 20% 35.9% Council began CCTV Bus Stop clearway Certifcate but before debt 27.2% Since July 2012, Nottingham City Council has been providing the enforcement and fne 10% 16.8% enforcement at Leicester Railway Station. £302,685 £1,174,270 registration – £240,520 processing of the relevant bus lane/gates within Leicester city centre. This is a partnership 0% arrangement, providing both authorities, which have economies of a similar scale, in carrying Informal Notice to Appeals to The Council’s 2016 – 2019 Parking PCNs paid in full after debt challenges Owner representations Traffc Penalty Tribunal Improvement Action Plan highlighted the out this service. It allows Leicester City Council to develop the highways network by utilising the rtegistration but before Council’s intention to introduce camera experience, expertise and infrastructure of Nottingham City Council. warrant – £58,738 Unsuccessful Successful enforcement of bus stops and other £426,455 mandatory clearway markings. PCNs paid in full after warrant – Bus lane/gate enforcement statistics £149,265 Watford Borough Council Penalty Charge Notices cancellation reasons in 2014 – 2018 (calendar years) The Council has acted following recent road safety concerns at Leicester Railway The chart below illustrates the last fve years of PCNs issued by Leicester City Council. This is in PCNs underpaid – £10,100 Station and reviewed the restrictions and relation to bus gate/lane contraventions. The fnancial year 2017-2018 shows a high increase 2014 2015 2016 2017 2018 bus stop provision outside the station. It of PCNs issued. This is due to increased camera enforcement within the city. decided to install an additional 2 bus stops Address late Postal Traffic Management Act - 18 7 6 1 and bus stop clearways to further restrict Good use of statistical graphics the ability of general vehicles being able to Challenges, appeals Adjudications allowed 18 21 13 25 31 stop to allow passengers in cars to board Bus lane/gate PCNs issued in 2013/2014 – 2017/2018 (financial years) or alight. Camera enforcement enhances Challenges and appeals received in 2014 - 2018 (calendar years) Cloned vehicle 3 26 48 73 146 enforcement by CEOs and makes 24 hour 70,000 coverage possible. 2014 2015 2016 2017 2018 Evidence produced 426 437 339 263 300 60,000 in enforcement section to break Informal challenges received 5,822 6,140 6,012 5,100 7,535 Incorrect Traffc Regulation Order 12 26 11 8 14 Bus stop clearways are the strongest regulatory powers that the Council could 50,000 Pay and display machine faulty 102 32 16 21 55 employ in this location to achieve its PCNs cancelled as a result of informal challenges 1,516 1.561 1,429 930 1,269 purpose and do not allow general traffc 40,000 Representations allowed 37 22 172 34 108 up detailed information other than Hackney carriages to stop. % of cancelled PCNs 26% 25.4% 23.8% 18.2% 16.8% PCNs issued 30,000 Traffc Penalty Tribunal no contest 48 24 29 6 2 The new clearway marking covers 110 Notice to Owner representations received 1,558 1,415 1,737 1,517 2,407 metres of carriageway fronting the railway 20,000 PCNs cancelled/ appeals allowed as a result of 148 143 216 534 654 Valid blue badge produced 130 76 79 37 62 station. One camera is forwarding facing Notice to Owner representations and captures any vehicles stopped north 10,000 Valid pay and display ticket produced 475 767 608 389 654 facing whilst the second camera captures % of cancelled PCNs/ allowed appeals 9.5% 10.1% 12.4% 35.2% 27.2% any vehicles stop south facing. 0 Valid permit produced 375 269 214 159 172 view PDF report 2013/2014 2014/2015 2015/2016 2016/2017 2017/2018 Appeals to Traffc Penalty Tribunal received 108 58 70 45 64 Since the introduction in September 2017 Vehicle broken down 21 24 44 46 29 PCNs issued 20,439 13,055 9,267 36,386 57,320 Leicester City Council has issued 5066 PCNs cancelled/ appeals allowed as a result of 80 40 28 17 23 Penalty Charge Notices for CCTV Bus Stop appeals to Traffc Penalty Tribunal Other reasons 139 58 110 58 99 Clearway. A full report of the statistics will TOTAL 1,786 1,800 1,690 1,125 1,673 be available in the next Annual Report. % of cancelled PCNs/ allowed appeals 74% 69% 40% 37.8% 35.9%
Annual Report 2018/19 | 13 14 | Watford Borough Council Parking Service
Leicester City Council Watford 1. Overview Following the award of the new enforcement contract in April 2018 and the Of the 27,939 penalties issued during 2018/19, the following were paid at the appointment of NSL, we have seen a 17% increase in the number of Penalty discounted or the full charge: Charge Notices issued. This increase is attributed to a new enforcement regime, Strong enforcement section, Council Plan and Budget 2018 to 2022 paired with new equipment, making the issuing process quicker for staff, and the introduction of intelligence led enforcement, allowing trends and hotspots where Birmingham is experiencing one of its most exciting periods of regeneration and illegal parking takes place to be better identified and targeted. Discount Full Other development in recent times. with detailed tables and Additionally, there has been regular evening and Sunday enforcement carried We aim to be a city of growth where every child, citizen and place matters - and Birmingham out as a matter of course. In line with the primary objective of encouraging 53 1 28 City Council wants to make a positive difference, every day, to people’s lives. This underpins compliance to the restrictions, it is expected that the level of penalties issued associated figures everything we do, whether that’s setting our priorities, making decisions or delivering will fall as motorists become used to the hours of control and subsequent services. enforcement. Any such decrease is only anticipated to be countered by the further introduction of new schemes, such as new controlled zones, or the Discounted - 14,808 (53%) Full - 7,823 (19%) Other - (28%) view PDF report Challenges and opportunities extended hours of existing zones. Of the 27,939 penalties issued during 2018/19, the following were issued on and off-street: Of the 27,939 penalties issued during 2018/19, the following were cancelled:
On-street O -street Cancelled Other On-street - 23,469 (84%) Cancelled - 4,750 (17%) 84% 16% Off-street - 4,470 (16%) 17 83 Other - (83%) Birmingham City Council
Of the 27,939 penalties issued during 2018/19, the following were issued as lower Penalty charge levels are set by a specific Order outlined by regulation for inside Informative infographic covering or higher charge contraventions: and outside of London. Watford has adopted the Band 2 level. challenges and opportunities PNC levels outside of London from 31 March 2008 Band Higher level penalty Lower level penalty Higher Lower Higher charge - 22,350 (80%) 1 £60 £40 Lower charge - 5,589 (20%) view PDF report 80% 20% 2 £70 £50
PNC levels in London from July 2007
Band Higher level penalty Lower level penalty
1 £120 £80
2 £100 £60
3 £80 £40
2
Birmingham
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