Sustainability Report 2015 Toyota has participated in activities of the WBCSD (World Business Council for Sustainable Development) as a member of this organization. WBCSD engages in advocacy activities aimed at realizing sustainable development based on the three pillars of economic growth, environmental protection and social development. Cover design: The tree on the cover represents the Toyota Global Vision and illustrates what kind of company Toyota wants to be: the firm roots stand for Toyota’s shared values, the fruit for always better cars and enriching lives of communities, and the trunk for the stable base of business. The firm roots produce fruit and allow the trunk to grow thick and strong, ensuring the next crop of fruit. This virtuous circle reflects Toyota’s vision to be a company achieving sustainable growth. Published by: Corporate Planning Div., Toyota Motor Corporation Published: October 2015 Web version URL http://www.toyota-global.com/sustainability/report/sr/ Next scheduled report: Summer 2016 EA-1510 Sustainability Sustainability Report 2015 Report 2015 01-01 Editorial Policy The Sustainability Report 2015 summarizes and reports on Toyota’s CSR management and initiatives with a focus on initiatives undertaken mainly in FY2014 in PDF format (booklet form). Information on CSR initiatives is divided into chapters, including Society, Environment, Social Contribution Activities and Governance. We have also made available “Respect for the Planet—Toyota’s Environmental Initiatives—2015 (in PDF format),” and “Toyota’s Social Contribution Activities 2015 (in PDF format),” excerpted from the Sustainability Report 2015. Detailed data concerning the environment and further information on social contribution activities are available on the Sustainability page of Toyota Motor Corporation’s global website. Sustainability Web Page http://www.toyota-global.com/sustainability/ Investors Web Page http://www.toyota-global.com/ Environmental Responsibility Web Page investors http://www.toyota-global.com/ sustainability/environment/ Environment Respect for the Planet —Toyota’s Environmental Initiatives— Detailed environmental 2015 (PDF) data and other information http://www.toyota-global.com/ CSR Management sustainability/ report/er/ Society/Environment/ Social Contribution Financial Results SEC Filings, etc. Sustainability Report 2015 (PDF) Social Contribution http://www.toyota-global.com/ sustainability/ Detailed program and report/sr/ other information Toyota’s Social Contribution Activities 2015 (PDF) http://www.toyota-global.com/ Social Contribution Activities sustainability/ Web Page report/citizenship/ http://www.toyota-global.com/ Overseas Afliates’ Reports sustainability/ http://www.toyota-global.com/ social_contribution/ sustainability/report/overseas/ Period Covered The period covered in the report’s data is from April 2014 to March 2015. For major ongoing initiatives, the most recent status update in 2015 has been included. Scope of Report Toyota Motor Corporation (TMC)'s own initiatives and examples of those of its domestic and overseas consolidated affiliates, and so on. Overseas Afliates’ Reports Reports are being issued in a total of 16 countries and regions (including Japan) in which Toyota overseas consolidated affiliates and other companies operate. The information disclosed globally by these reports will cover about 88 percent of Toyota vehicles sold worldwide. Argentina Australia Brazil China Europe India Indonesia Malaysia * Issued in the UMW Holding Report New Zealand North America South Africa The Philippines Taiwan (Kuozui) Taiwan (Hotai) Thailand Vietnam Sustainability CONTENTS Report 2015 01-02 01 03 Message from the President 04 Overview of Toyota Motor Corporation 07 Corporate Principles 02 01 CSR Policy/Organization and Structure 03 Toyota Global Vision 04 CSR Management Based on the Toyota Visionary Management Indices Special Features 03 03 01 Special Feature 01 Always Better Cars The Birth of MIRAI/Toyota’s Safety Technologies 06 Special Feature 02 Enriching Lives of Communities Toyota’s Social Contribution Activities 12 Special Feature 03 Stable Base of Business Monozukuri (Manufacturing) Is about Developing People 18 Special Feature 04 Toyota Environmental Challenge 2050 Society 04-10 04 01 Initiatives for Improving Traffic Safety 05 01 Customer First and Quality First Measures 06 01 Creating the Future Society 07 01 Respect for Human Rights 08 01 Collaboration with Business Partners 09 01 Employees 10 01 Stakeholder Engagement Environment 11 11 01 Environmental Management 10 Contribution to a Low Carbon Society 22 Contribution to a Recycling-based Society 29 Environmental Protection and Contribution to a Harmony with Nature Society 37 Appendix Social Contribution Activities 12 12 04 Environment 10 Traffic Safety 16 Education 20 Society and Culture 24 Supporting Employees’ Volunteer Activities 26 Cultural and Exhibit Facilities 28 Other Corporate Governance/Compliance/Risk Management 13-15 13 01 Corporate Governance 14 01 Compliance 15 01 Risk Management 16 01 CSR Achievement Data 03 ISO 26000 Comparison 05 Independent Practitioner’s Assurance of the “Environment” Section Sustainability Message from the President Report 2015 01-03 Firstly, I would like to express my sincere gratitude for your continued support and understanding. Toyota’s origins can be traced back to the founding principle of contributing to society by making automobiles. By also making serious endeavors to resolve social issues related to vehicles, we are seeking to realize the Toyota Global Vision. When putting these efforts into practice, we will diligently reinforce True Competitiveness in order to grow as steadily as a tree adding annual growth rings, and take on the Challenges for the Future as we boldly work to create new value. Previous Fiscal Year’s Initiatives to Realize Toyota Global Vision Always Better Cars Toyota launched the MIRAI fuel cell vehicle in 2014. We began developing fuel cell technology toward the creation of the Ultimate Eco-Car in 1992 to help solve environmental issues such as global warming. Our predecessors chose fuel cell technology as the best of a range of different technologies, and began work on developing it. Now after more than 20 years of overcoming numerous technical difficulties and maintaining continuous development even during times of tough social conditions, last year we were finally able to open the curtain on a new hydrogen-based society. Going forward, we will continue to take on the Challenges for the Future so that we can make Always Better Cars. We will also provide attractive products that customers will choose, as we work to help solve social issues, including initiatives to promote widespread adoption of active safety technologies and promotion of research and development of automated driving technologies. ■ Enriching Lives of Communities Toyota cars are currently manufactured in 29 countries and sold in over 170 countries, so we feel an important responsibility to contribute to enriching the lives of every community where we do business. As an automobile manufacturer, Toyota has focused on the environment, traffic safety and other social issues. We have continued to conduct our social contribution activities while cooperating and building trusting relationships with local residents, non-profit organizations and experts. In 2014, we established the Toyota Mobility Foundation. We are utilizing the technologies and technical knowledge of Toyota as we work on issues related to mobility in the world in collaboration with universities, governments, non-profit organizations, research institutes and others. ■ Stable Base of Business Developing people is the key for a stable business foundation. Toyota is building a framework that will reliably and continuously develop human resources capable of carrying on its business activities on a global scale. Two of these initiatives are our QC Circle activities with 50 years of history that support increased vitality of employees and the work environment, and our 2014 Employee Driving Project in Australia that refines our cars and employees on a genchi genbutsu (on-site, hands-on experience) basis. Such initiatives are contributing to sustainable growth while sharing the values of our employees across the world. When Kiichiro Toyoda had a grand dream of developing an automobile industry in Japan, colleagues at the time were quick to respond, “Yes, let’s do it!” Since it was founded, Toyota has been on a journey that has brought it to this point, all the while being fostered by business partners and others. Going forward as well, the support of stakeholders in many different fields is essential as we take on the challenge of realizing the mobility society of the future. We will continue to strive to become a trusted, respected and valued company so that as many stakeholders as possible join us in our challenge with the words; “Yes, let’s do it!” We kindly request the continued support and understanding of all our stakeholders. August 2015 Akio Toyoda President, Member of the Board of Directors Toyota Motor Corporation Sustainability Report 2015 Overview of Toyota Motor Corporation 01-04 Company Prole Company Name Toyota Motor Corporation President and Representative Director Akio Toyoda Company Address Head Office 1 Toyota-cho, Toyota City, Aichi Prefecture 471-8571, Japan Tokyo Head Office 1-4-18 Koraku, Bunkyo-ku, Tokyo 112-8701, Japan Nagoya Office 4-7-1 Meieki, Nakamura-ku, Nagoya City, Aichi Prefecture 450-8711, Japan Date