Arriva in Focus
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Arriva in focus Annual highlights Small beginnings Welcome Arriva is one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering two billion passenger journeys across 14 European countries each year. Our 2018 annual highlights Welcome to Arriva in focus, a review of our key Key to delivering value and the best transport solutions Arriva was acquired by Deutsche Bahn Today we believe our passenger transport successes throughout 2018 for our customers, for our customers throughout 2018 have been our (DB) in 2010, one of the world’s leading experience in Europe is unrivalled, our stakeholders and our employees. employees. Our graduate scheme, apprenticeship passenger and logistics companies, and delivering solutions for local and national programme and internal career pathways have helped is responsible for its regional passenger authorities, tendering bodies and health 2018 was a good solid year for Arriva. We continued our people to grow as we develop the next generation transport services outside Germany. care commissioners. to build on our strong foundation as an international of leaders. transport operator, investing €326m to help us deliver Our journey began in 1938 when the the safe, sustainable and affordable mobility solutions We want to build on our strong foundation and develop Cowie family opened a second-hand our customers want to see. in our existing markets to build an even bigger and motorcycle shop in Sunderland – better Arriva. the first chapter in an incredible Our excellent track record in delivery helped us to retain story that would see us grow to and secure several crucial contracts in Poland, Serbia We also want to grow in new markets and have signed become a pan-European operator. and Sweden, and ensure we were re-awarded the only a partnership agreement with the association of French rail contract put out to tender in Denmark. regions, Régions de France, as the French rail market opens to competition. Our customers have asked more from us and we’ve responded with new products and services to meet Our vision is to become the mobility partner of choice. their aspirations and demands. This includes introducing To achieve this we must focus on continuing to improve a 24-hour weekend rail service in London, growing our existing businesses, attract and nurture the very our bike scheme in Slovakia and introducing new best employees, and help our clients shape the future eco-friendly vehicles from Sweden to Italy, and from of transport. Portugal to Slovenia. Whatever their mobility needs, we want our customers to choose Arriva. Manfred Rudhart Arriva Group CEO Front cover image: Kelsie Dugmore, mechanical apprentice, UK Bus 01 Arriva in focus 02 Our scale and expertise mean that we can operate a range of transport modes across our group. We have a wealth of experience of different transport markets. 1,083 17,049 350 trains buses and bikes coaches 485 4 223 car-share cars water buses non-emergency patient transport vehicles We pursue growth opportunities where we believe we can add real value for our customers. investment (gross capex) revenue ebitda €326m €5.4bn €575m We operate in 14 countries… Czech Republic Portugal Croatia Serbia Denmark Slovakia Hungary Slovenia Italy Spain The Netherlands Sweden Poland UK 03 Arriva in focus 04 The best employees We want Arriva to be a place where people enjoy working, in an environment in which they can grow and develop a successful career. Together we are One Arriva; a team that delivers value and the best solutions. Building for the future Developing talent We aim to attract, retain and develop International Graduate Programme Lift-Off For Leadership high potential within Arriva to This 18-month programme – We’ve developed a Lift-Off For Onwards and upwards enable our future success. This year, in Operations, Engineering and Leadership programme for 2019. It’s we’ve designed and developed our Support Functions – provides for those at the early stages of their “ I joined the graduate Being nominated for programmes towards this ambition. graduates with learning and support careers who demonstrate strong to become future Arriva leaders. performance and high potential. scheme because I Lift-Off For Leadership As an international organisation, we offer unrivalled opportunities to People who have been nominated wanted to be involved provides a great develop skills across our businesses will be given opportunities to build in exciting new public opportunity to learn and borders. their leadership capabilities and broaden their exposure to the transport trends. It gave from senior Arriva We’ve created new goals, guidance Arriva Group. Participants will me the chance to work managers and grow and targets to track the progress shadow senior managers across of graduate talent. the business, get involved in in different countries, my skill set to become business decision making and such as Italy, and a successful leader.” fast track towards becoming our future leaders. understand how other Arriva businesses and Murtaza Abbas-Shamsi, Product Manager departments operate for Driving Arriva Telematics (DAT) 27 and fit together. graduates completed in 2018 I’m currently in London 38 as technical lead on a new graduate fuel efficiency project. trainees joined 14 new graduates are women 05 Arriva in focus 06 The best employees Bright Sparks Battling against the Beast from the East Apprentice success, UK Adverse winter weather The Beast from the East brought Going the extra mile us freezing temperatures and thick There were many ways in which @arrivaessex Thanks for running snow. It disrupted road and rail Arriva faced down the Beast from all day today in Colchester and for delivering us home safely. Driver networks, affecting many of our the East, with our employees often on the 8 was lovely. businesses and passengers. struggling to get to work themselves. And yet, we worked together to Chiltern Railways staff at keep people safe, on the move and Leamington and Warwick Parkway up to date. stayed overnight to keep stations open, clear snow with spades, and No chance of a snowy day dispense grit to provide a near with @chilternrailway. Beast normal service. from the East can’t stop them... Our apprenticeship schemes #commute continue to build a strong pipeline “ This is an amazing Arriva Kent of talent for Arriva, with notable job – it’s not every Published by Arriva successes this year. To track your bus, day you find yourself download the Arriva journey planner app Kelsie Dugmore, a mechanical under a 12 tonne bus arrivabus.co.uk/app/ Thanks for getting me to Stansted apprentice at our Cannock depot, – In the meantime we airport this morning when the are off to try and tame achieved top prizes at the 2018 or working on an the beast! taxi let me down #133 Institute of Road Transport engineering rebuild.” #beastfromtheeast Engineers (IRTE) Skills Challenge in which 32 teams from 15 operators competed in mechanical, electrical Kelsie Dugmore, apprentice, and coachbuilder tasks. She came Arriva Midlands first in the Inspection Technician You’ve done extremely well to award and was also in the winning keep buses running and with Outstanding Apprentice Team. exact updates. I’m very impressed #snowheroes Arriva apprentices receive the 365 chance to earn and learn at college new apprentices in bus or in-house, with mentoring and support. There are opportunities to move into management or join the graduate management programme 220 and open up career pathways. new apprentices in rail We’ve had a winner at the IRTE every year since it started. “ The commitment made by our people during the Beast from the East was incredible, as witnessed by direct feedback from customers.” Chris Burchell, Managing Director, UK Trains 07 Arriva in focus 08 Preferred by our customers We innovate and develop co-ordinated, connected and cost-effective products and services that shape the future of transport. It’s one of the reasons why clients choose to work with us again and again. Convenient and cost-effective All right on the night Bike sharing, Slovakia Night Overground service, UK Bike sharing schemes are often Being able to offer partners an We’ve now also been awarded The Night Overground service, The service, which operates The service runs every 15 minutes associated with large cities, such innovative multi-modal scheme two tenders by the Kia Foundation operated by Arriva Rail London between Highbury & Islington during Friday and Saturday nights, as London and Berlin, though many adds value and gives us competitive (owned by Kia Motors Slovakia) for (ARL) on behalf of Transport for and New Cross Gate, is a huge into the early hours of Saturday smaller cities now enjoy the benefits advantage. Arriva Slovakia has the infrastructure and operations London (TfL), is successfully helping benefit for local businesses. It’s and Sunday mornings. too. ArrivaBike is a great way to already seen great success with of BikeKIA in Žilina in the north to keep London moving 24/7. also boosting the already booming connect people and places easily, ArrivaBike in Nitra: the number of west. BikeKIA registrations night-time economy in east London, This project has seen extensive especially on short journeys. rentals has risen from 8,500 last opened in February 2019 and creating new opportunities for collaboration with TfL, with ARL year to 24,000 this year, with 75% we predict the scheme will be theatres, live music venues and delighted to have been shortlisted of rentals by local people. a big hit, especially with Žilina’s restaurants. for the Outstanding Teamwork large student population. Award at the National Rail People going to work for a night Awards 2018. shift or returning home after a late evening out can now travel more easily, safely and quickly.