Appendix B - A to Z of Council Services

Page No Page Title 99 AREA CO-ORDINATION TEAM - NORTHERN AREA 465 Arctic Corsair 469 Ferens Art Gallery 470 Hands on History 474 Hull and East Riding Museum 476 Hull Maritime Museum 481 Spurn Lightship 482 Streetlife Museum of Transport 483 Wilberforce House Museum 484 Hull Museums and Art Gallery 499 Training - REFURBIT 500 STRATEGIC DEVELOPMENT 501 Training - HULL TEC 506 TRAINING - ITeC 526 BUSINESS SUPPORT 532 BUSINESS INVESTMENT 548 Commercial property for Lease 556 Council Land and Property Ownerships 571 Customer Panel 573 Kingston upon Hull City Councils Complaints Procedure 591 Disability Focus Group 595 Health & Safety - Complaints About Health & Safety At Work. 606 Hull Events 609 I want to buy my Council house/flat 612 Conference Bureau 620 Hull Tourism 701 Facility Development Section 704 Positive Futures 708 The Hut, Youth Centre 725 Coach Education Courses 729 Waste Management 730 Domestic Refuse Collection 747 Domestic Refuse Collection - Additional Bins 749 Domestic Refuse Collection - Assisted Collections 753 Domestic Refuse Collection - Replacement Bins 759 Clinical Waste - Domestic Residents 761 Trade Waste Collections - Clinical Waste & Sharps 763 Dead Animals 764 Flytipping 771 Dumped Rubbish / Flytipping - Enforcement / Service Standards / Hazardous Waste 778 Hull Catering 798 I want to apply for an adaptation to my council property due to a disability 803 Needle and Syringe Collection/Disposal - Public Land 806 Public Conveniences - Attended 807 Public Conveniences - Unattended 810 Trade Waste Collections 811 Flyposter Removal 816 Paper Recycling Scheme - New Customer/Existing customer info 822 Household Waste Recycling Centre - Wilmington 823 Community Recycling Facilities - General Info 829 I want help with adapting my private property for my disability

10/03/2009 11:06:53 Page 1 Page No Page Title 830 How much do I owe on my Rent Account? 832 Can you transfer me to my local neighbourhood office 836 Can you confirm if a property is empty and from when? 850 HomeSearch - Medical Priorities 851 HomeSearch - Special Allocation Priorities 892 Reporting Faults with Stairlifts or wheelchair lifts 953 Council policy on repairs once a Right to Buy application is submitted 954 I want to buy a piece of land adjacent to my home(Ex-Council property) 971 Requests for a List of Schools 1008 Viterra Heating System 1016 Anlaby Park Library opening times 1027 Avenues Library opening times 1030 Asylum Services 1037 Bransholme Library opening times 1039 Fred Moore(Derringham Bank) Library opening times 1041 Gipsyville Library opening times 1043 Greenwood Avenue Library opening times 1045 Hull Schools Library opening times 1047 Ings Customer Service Centre Ings Library 1050 Library Link Housebound Library Services 1053 Preston Road Freedom Centre Library opening times 1055 Western Library opening times 1056 HM Prison library open times 1057 City Archives 1058 Central library opening times 1059 Building Cleaning Division 1074 Bilton Grange Information Point 1078 Bransholme District Estate Office 1092 Danes Thorpes Neighbourhood Offices 1093 Orchard Park Estate Office 1095 Greenwood Information Point 1098 Caretakers - Orchard Park 1102 Longhill Information Point 1213 Ward Boundaries 1214 Out of Hours Housing Emergencies 1220 Complaints Procedure 1224 Population of Hull 1227 City Psychological Service 1271 What Hull Citysafe is doing to reduce crime and disorder 1272 Victim of Crime 1278 Home Security 1304 Old Bilton Grange Neighbourhood Office 1313 Adult Abuse - Protection Of Vulnerable Adults 1319 Humber Archaeology Partnership 1321 School Governors 1324 Do I need planning permission (Businesses/Commercial)? 1332 Residential Care and Day Services for Older People 1364 Residential (Respite) Care for Adults with Physical Disabilities (Pennine Centre) 1365 Pennine Multi-Purpose Day Centre for People with a Physical Disability 1381 Residential Establishments for People with a Learning Disability (Preston Road High Dependency) 1382 Licensing Section - A Hypnotist and their Act 1383 Residential Establishments for People with Learning Disability (Salingar House)

10/03/2009 11:06:53 Page 2 Page No Page Title 1384 Supported Accomodation for Adults with a Learning Disability (Salingar House) 1385 Street Naming and Numbering 1386 Residential Establishments for People with a Learning Disability (Ings Lodge) 1387 National Curriculum 1395 Can I obtain a planning history of a particular site/premises? 1424 Day Centres for Older People 1435 Services to young people leaving local authority care or young people in need 1442 Architecture 1468 Asylum and Refugee Services (Adults) 1473 Clerks of Works 1474 Support for People with Sensory Impairments 1494 Electrical Engineering 1495 Mechanical Engineering 1497 Property Maintenance of Council Buildings (non-housing building stock) 1498 Quantity Surveying 1502 Asbestos Advice 1505 Adult Education Courses 1506 Local Transport Plan 1514 Traffic Monitoring Surveys 1515 Ings Road Adult Education Centre 1519 Street Seats 1520 Eastfield Adult Education Centre 1521 The Avenues Centre - Adult Education Centre 1523 Hull in Bloom 1527 Learning Services IT Team 1529 Lifelines - Rental Charges and Fault Reporting 1534 Occupational Therapy 1536 Resource Centres for Learning Disability (Adults) 1538 Learning Services Finance (Schools) 1539 Meals on Wheels 1543 Knowledge Economy 1546 Bus Timetable Enquiry and Bus Maps 1549 Park and Ride From Walton Street (Service 700) 1551 Request Residential or Nursing Care (Adults) 1556 How do I get a Council Garage? 1560 Register as Physically Disabled (Adults) 1569 Welfare Benefits(Entitlement to Benefit) 1571 Welfare Benefits(Refused Benefits) 1578 Register as Disabled (Children) 1586 Clothing Cheques 1588 Home To School Transport - Eligibility for a free pass 1597 Free School Meals 1599 Welfare Benefits 1602 Youth Development Service and Play Service 1603 School & College Attainment Tables (formerly Performance Tables) 1611 Bus Stop and Bus Shelters 1613 Youth Development Service - Central Administration 1617 Kingston Youth Centre - Youth Development Service - Riverside Area, Wyke Area and West Area 1618 Boulevard Support & Development Unit 1625 Accreditation Schemes 1630 Advanced Skills Teachers (AST) 1631 Foundation Stage

10/03/2009 11:06:53 Page 3 Page No Page Title 1634 Enquiries About Becoming a Foster Carer 1636 Assessment in Schools 1642 Young, Gifted & Talented (YG&T) 1644 Basic Skills Agency 1659 Return to Teaching 1660 Minority Ethnic Achievement Team (MEAT) 1667 Home To School Transport - Concessionary Fares 1668 Hull Grid for Learning 1676 Newly Qualified Teachers 1684 Support to Adults 1686 The Music Service 1696 I applied for a student loan weeks ago but I have not heard anything. What is happening? 1702 Bransholme North Information Point 1705 Home To School Transport - Bus Escorts 1706 Do I need Building Regulation Approval? 1719 Closure of Public Highway 1720 Flexible Care Services Team 1721 Community Team Learning Disability (CTLD) 1725 HIGHWAY DEVELOPMENT CONTROL - LAND SEARCHES 1726 What is the Authorised Use of the property/premises? 1727 Investment Programmes Team 1728 ESTATE ROAD DEVELOPMENT 1734 I wish to speak to the officer dealing with a particular application. 1742 How can I obtain a copy planning permission? 1745 I need details from a planning application. 1746 Education Welfare Service 1748 Has my neighbour obtained permission for works already started/running a business? 1750 Do I need permission to fell/prune trees? 1751 How can I see a planning application file? 1755 Residential Rehabilitation for Drug Users 1800 Asylum and Refugee Services (Involving Children) 1828 Domestic Refuse Collection - Missed Collections 1834 Where is my nearest neighbourhood office? 1836 Requesting a Car Badge (Children) (Parking Concession for Disabled and Blind People) 1839 Services to support children and families 1853 Adelaide Primary 1854 Ainthorpe Primary 1855 Alderman Cogan Primary 1856 Appleton Primary 1857 Bellfield Primary 1858 Bethune Park Primary 1859 Biggin Hill Primary 1860 Bricknell Primary 1861 Broadacre Primary 1862 Buckingham Primary 1863 Bude Park Primary 1864 Cavendish Primary 1865 Chiltern Primary 1866 Cleeve Primary 1867 Clifton Primary 1869 Collingwood Primary 1871 The Parks Primary School

10/03/2009 11:06:53 Page 4 Page No Page Title 1872 Craven Primary 1874 Dorchester Primary 1875 Eastfield Primary School 1876 Endike Primary 1877 Endsleigh Holy Child RC Primary 1878 Estcourt Primary School 1879 The Green Way Primary 1880 Foredyke Primary School 1881 Francis Askew Primary School 1882 Gillshill Primary 1883 Griffin Primary 1884 Hall Road Primary 1885 Highlands Primary 1886 Holy Name RC Primary 1887 Ings Primary 1890 Longhill Primary 1891 Marfleet Primary 1892 Maybury Primary School 1893 Mersey Primary 1895 Mountbatten Primary 1896 Neasden Primary 1897 Newington Primary 1899 Newland St.John's CE Primary 1900 Oldfleet Primary 1901 Paisley Primary 1902 Parkstone Primary 1903 Pearson Primary 1904 Priory Primary 1905 Rokeby Primary 1906 Sidmouth Primary 1907 Southcoates Primary 1908 Spring Cottage Primary 1909 St. Andrews CE Primary 1910 St. Charles RC Primary 1911 St. Georges Primary 1912 St. James CE Primary 1913 St. Mary Queen Of Martyrs RC Primary 1914 St. Nicholas Primary 1915 St. Richards RC Primary 1916 St. Thomas More RC Primary 1917 St. Vincents Primary 1918 Stepney Primary 1919 Stockwell Primary 1920 Stoneferry Primary 1921 Sutton Park Primary 1922 Thanet Primary School 1924 Thoresby Primary 1925 Thorpepark Primary 1926 Tilbury Primary 1927 Victoria Dock Primary 1928 Wansbeck Primary 1929 Westcott Primary

10/03/2009 11:06:53 Page 5 Page No Page Title 1930 Wheeler Primary 1931 Wold Primary 1932 Northcott Special School 1933 Frederick Holmes 1934 Oakfield 1935 Tweendykes 1936 Clifton Children's Centre 1937 Lambert Nursery 1938 Mcmillan Nursery 1939 White House Unit 1940 Fountain House 1941 Ashwell Pupil Referral Unit 1942 Schoolgirl Mums Unit 1943 Andrew Marvell 1944 Archbishop Sentamu Academy Church of England 1945 David Lister (West Site) 1946 Endeavour High 1948 Hull Trinity House Specialist in Engineering and Modern Technologies 1950 Kelvin Hall 1951 Kingswood College of Arts 1952 Malet Lambert School Language College 1953 Newland School For Girls 1954 Pickering High 1955 St Marys College 1956 Sir Henry Cooper 1957 Sydney Smith 1958 Winifred Holtby 1969 Who are my Members of the European Parliament (MEP)? 1971 Do you have a list of Councillors? 1974 How can I contact the Area Offices? 1986 All Weather Pitches 1987 Newington Park All Weather Pitch 1988 Buckingham Street All Weather Pitch 1992 Football Pitches - Bookings 1995 Cricket Pitches 1996 Pitch Fitness 1998 Allotment Keys 1999 Allotment General Information 2002 Allotment Sites and Prices (Prices are Per Year) 2003 Football Pitches - Sites 2004 Rugby Pitch Sites 2011 Urban Park Rangers Service - Contacts Between Office Closing and Parks Closing 2012 Grounds Maintenance 2027 East Riding Council 2029 Could you give me your address? 2031 Who is the Leader of the Council? 2032 Who is the Chief Executive? 2034 Who is the Lord Mayor? 2036 Do you have a list of outside organisations which have Councillors as members? 2041 Payment of Creditors - Change of Supplier Address or Account Details 2042 Payment to Suppliers/Creditor - Duplicate Payments 2055 When are the next local government and european elections in Hull?

10/03/2009 11:06:53 Page 6 Page No Page Title 2056 Local Land Charges 2062 Pest Control Section - Insects Other & Type Unknown - Advice & Treatment. 2086 Council Tax - Can I Appeal Against My Council Tax Band 2113 Am I Homeless/ Threatened with Homelessness? ( CSC / Information) 2116 Markets 2141 Pest Control Section - Reporting A Lost Dog. 2148 Youth Offending Team 2151 Pest Control Section - Drainage. 2157 Adaptations and Equipment for the Disabled (Adults) 2161 Adaptations and Equipment for Disabled Children 2163 Request an ASW (Approved Social Worker) 2164 Mental Health Services (including Crisis Calls) 2181 SPECIAL EDUCATIONAL NEEDS 2194 Tennis Courts 2195 Bowling Greens 2197 Swimming 2198 Costello Sports Stadium 2200 What are suitable uses for a site? 2201 I need details on a planning appeal. 2206 Graphic design 2211 Licensing Section - Becoming a Taxi Driver 2215 Council Tax - Police Fire & Leaflet Enquiries 2241 Sustainable Development 2252 MOT Testing 2264 Bransholme Roebank Housing Office 2283 Wild Life Sites 2284 Urban Park Rangers Service 2286 Car Parks 2290 City Information Service - Hull Central Library 2291 Cycling in Hull 2292 Road Safety - Education and Training 2297 Motiv8 - formerly Special Sporting Needs 2298 Road Safety - 20mph Zones 2305 Road Safety - School Crossing Patrols 2308 Road Safety - Pedestrian Facilities 2321 Bereavement Services - Reporting Unsafe Headstones. 2322 Bereavement Services - Reserving a Grave. 2323 Community Support Team 2324 Fleet and Engineering Division 2327 Parks and Playing Fields 2329 Compacts (Tenant Participation) 2331 Deep (The) 2361 Education Maintenance Allowance 2362 Press Office 2368 Hull in print 2369 Decent Homes Standard Allowances 2375 Riverside Area Housing Office 2378 Environmental Protection - Noise Nuisance / Noise in Street / Highway - Not Council Properties. 2382 Trees - Advice 2383 AREA CO-ORDINATION TEAM - NORTH CARR 2385 Bethune Avenue Information Point(inc Derringham Bank and Gipsyville) 2389 Caretakers for High Rise Flats - Central Area

10/03/2009 11:06:53 Page 7 Page No Page Title 2391 Derringham Bank Estate Office 2392 I would like to speak to the editor of the tenant news pages in Hull in print 2397 Licensing Section - Charity Collections - Collecting in the Street 2400 Licensing Section - Street Trading Consent - Outside City Centre (Burger Vans)(Ice Cream Vans) 2416 Food Safety - Suspected Food Poisoning. 2417 Food Safety - Infectious Disease 2419 AREA CO-ORDINATION TEAM - WEST 2429 Security Industry Authority - Door Supervisor (Bouncer) Registration 2435 Licensing Section - Selling Sex Articles - Sex Establishment Licence (Sex Shop) 2437 Licensing Section - Charity Collections - Collecting House to House 2441 Licensing Section - Scrap Metal Dealers Registration 2442 Licensing Section - Arcade Permit - Bandits, Jackpot Machines 2444 Licensing Section - Dangerous Wild Animals 2446 What was the decision on a planning application? 2448 Higher Education Support 2451 Council Tax - Attachment of Earnings / Attachment of Benefits 2454 Council Tax - Committal to Prison Letter / Warrant of Arrest 2457 Humberside Police - Taxi Drivers - Dangerous Driving 2462 Ings Road Neighbourhood Office 2464 Former Tenants Arrears 2467 Licensing Section - Raffles, Tombolas and Lotteries - Small Society Lottery Registration 2468 Licensing Section - Bingo with Prizes 2472 Housing Rent by Direct Debits/Standing Orders 2476 Hull Leisure 2484 Defra - Wild Game - Game Dealers Licence 2485 Electoral Register 2487 Licensing Section - Horse Riding - Riding Establishment Licence 2491 Fire Protection 2500 Private Housing - Grants 2504 AREA CO-ORDINATION TEAM - WYKE 2512 AREA CO-ORDINATION TEAM - RIVERSIDE 2518 Reception - Kingston House 2520 Environmental Protection - Pollution / Dust 2522 Street Scene - Environmental Crime - Domestic Waste Problems. 2526 Environmental Protection - Air Quality. 2527 Environmental Protection - Contaminated Land. 2528 Environmental Protection - Schedule B Processes. 2533 PROBE Security 2534 What is Tenant Participation? 2537 Hull United Residents and Tenants Federation (HURAT) 2538 I would like to know about the Housing Opinion Panel 2543 Department for Work and Pensions (formerly DSS, DHSS) 2548 Who are the concierge? 2550 Home Help not Arrived (Out of Hours Only) 2568 Standards Committee 2570 Can I keep a pet in my council house/flat? 2572 Can I run a business from my council house? 2575 Highways Maintenance ( General Patching Repairs ) 2577 Permits for works on the public highway ( Except Skip Permits ) 2584 Reporting repairs to a sheltered housing scheme property 2585 Highway Improvement Schemes 2591 Bowling Greens

10/03/2009 11:06:53 Page 8 Page No Page Title 2596 Paddling Pools 2598 Fishing Lakes 2599 HIGHWAY OFFENCES 2602 I want to change to metered water 2603 Non - Illuminated Bollards 2607 Parking on Verges 2608 Gullies on the Public Highway 2610 Vandalism to Empty Council Dwellings or Garages 2614 Street Trading Licences 2617 Flooding 2619 Street Works 2624 Can I repair my car or motorbike outside my council house? 2650 Do I need permission to provide outside seating at my cafe/restaurant? 2661 Do you have a map showing details of the new Kingston upon Hull City Council Wards? 2670 Corporate Plan 2681 Tourist Information Centre 2708 Window replacement 2709 Development involving loft conversions. 2710 Highways crossing 2711 Grants - Listed Buildings 2722 Voluntary Sector 2723 Resource Procurement Officer 2727 Health Authority - Victoria House 2728 Requesting a Wheelchair/Powered Chair BR (New, Loan or Repair/Service) 2745 Garages - giving notice to end the tenancy 2746 City of Hull Credit Union 2747 UNISON - Public Sector Union 2759 Sports Development Work Placements 2762 Teaching Taster Courses 2767 Access to Information held About You (Social Services Records) 2779 Local Studies Library 2782 Occupational Health 2787 PEDESTRIAN DROPPED KERBS 2788 Footways and footpaths 2796 EUROPEAN TEAM (General: European Structural Funds ERDF) 2797 Advertising 2799 Hull New Theatre/City Hall/Hull Screen/Booking Office 2801 Toilet Facilities for the Disabled (RADAR Keys) 2809 Regeneration and Development Payment of Creditors 2811 Support for drug users/Drug Action Team 2819 I want to report an emergency repair to a council house 2825 I need planning/Change of Use/advertisement/Conservation, Listed Building application forms. 2826 Advisory Parking Bays 2842 Satellite Dish 2843 Access to Properties (Tenancy Conditions) 2846 AREA CO-ORDINATION TEAM - PARK 2856 Lost Rent Cards 2858 Tenancy Agreement (What the council agrees with the tenant). 2866 Council Tax and Business Rates - Complaints, Compliments and Comments 2885 Registering as a Care Home/Care Establishment/Nursing Home 2920 Hull Warm Zone 2008 2923 I.T. Services

10/03/2009 11:06:53 Page 9 Page No Page Title 2928 Moving to a Residential/Nursing Home in Hull from an other City/Area (or vice versa) 2935 Albert Avenue Pools 2938 East Hull Pools 2939 Beverley Road Baths 2940 Home Composting 2950 Hull Arena Information 2959 Cash and Banking - Is my cheque ready? 2960 Sale of Humber Bridge Tickets 2962 Cash and Banking - Where can I cash my Council cheque 2968 Sundry Debtors- What is and Where/How can I pay my sundry debtor account? 2969 WHERE/HOW CAN I PAY MY PCN (Penalty Charge Notice) 2970 WHERE/HOW DO I APPEAL AGAINST MY EXCESS PARKING CHARGE 2974 Business Rates - What is Transitional Relief? 2976 Business Rates - Am I entitled to Charitable or Discretionary Rate Relief? 2978 Business Rates - Appeals against rateable values 2979 Business Rates - What is a rateable Value? 2980 Business Rates - What are Business Rates? 2981 Business Rates - What is the National Non Domestic Rate Multiplier? 2983 Business Rates - Who Pays? 2985 Business Rates - How to Pay 2986 Business Rates - Payment by Direct Debit 2988 Business Rates - Can I pay by Instalments 2990 Tonic Cards 2995 Complaints about Children and Young Peoples Services 2998 Complaints (Adults) 3001 Support for Children and Families (Short Break Fostering Service) (For Potential Foster Carers) 3003 Enquiries About Adoption 3006 Playing Fields - Alderman Kneeshaw 3007 Playing Fields - Bude Road 3008 Playing Fields - Costello 3011 Playing Fields - Dane Park 3014 Playing Fields - Ings Road 3021 Playing Fields - Longhill 3024 Environmental Health - Housing - Empty Property Intervention 3025 Playing Fields - Noddle Hill 3029 Playing Fields - Oak Road 3030 Playing Fields - Princess Elizabeth 3036 Parks - East Park 3044 Residential and Nursing Homes in Kingston upon Hull (List of Homes / Inspection Reports) 3046 Parks - West Park 3047 Parks - Pearson Park 3050 Parks - Pickering Park 3054 Parks - Queens Gardens 3064 Community Recycling Facilities - A to C 3066 Community Recycling Facilities - D to H 3067 Community Recycling Facilities - I to P 3069 Community Recycling Facilities - T to Z 3074 Community Recycling Facilities - R to S 3080 TRAVELLERS/GYPSIES 3098 Emergency Planning 3099 Civic 1 3110 Can someone look at my footings?

10/03/2009 11:06:53 Page 10 Page No Page Title 3127 Environmental Protection - Asbestos. 3142 Mini Bus Training 3144 Sheltered Housing 3151 Parental Complaints - Schools 3185 Council Tax - How to Pay? - Want to Pay 3187 Police Security Checks 3232 Weedkiller 3284 Mobile Creche 3291 Special Educational Needs Support Service 3292 Language Unit (Pre School and Primary) 3293 West End Community Adol and Family 3294 West End Childrens Unit 3295 Work Experience 3303 Lambert Childrens Centre 3304 Royal Hull Hospital Teaching Service 3321 Private Fostering 3328 Business Directories 3337 I can smell gas 3342 Road Safety - Practical Cycle Training 3348 Cash and Banking - Internet Payments 3352 Service Excellence Transition Team (Web Team) 3355 Preston Road neighbourhood office 3371 Land Sales 3379 Brunswick House - Children and Young People and Community Care 3388 Council tenants repair responsibilities 3390 Planning Policy Enquiries - NOT FOR QUERIES ABOUT INDIVIDUAL CASES 3394 Biodiversity Action Plan 3395 Ecology 3398 Wildlife 3404 Nature Conservation 3412 Regional Planning 3418 Child Protection Register 3437 Missing Persons Register 3451 Well Driven Scheme 3462 Better Care Higher Standards - a Care Charter for Hull (Charter Champion) 3465 Land Surveys 3468 Encore Music Service 3482 Permission to place overhead cables across a carriageway or a footway 3496 Payments Validator 3508 Waste Management Services - Information Request 3510 Private Housing - Disabled Facilities Grants 3524 Right to Buy 3527 Tenants and Residents Associations (TARA) 3528 Car Boot Sales 3537 Council tenants. Who pays for repairs? 3553 My relative has just died and he was a council tenant, what should I do? 3554 Proof of identity 3555 I want to report a repair to a council house 3568 Sheltered Housing Scheme Locations 3583 Missing Lids in the Public Highway 3592 SCHOOL UNIFORM 3615 Rokeby Resource Centre

10/03/2009 11:06:53 Page 11 Page No Page Title 3625 Welfare Benefit Offices - How to contact them / BR Welfare Benefits - General Queries 3640 Council dwellings, Repairs and legal action 3664 Alarm Activations 3665 Cars Locked in Council Car Parks 3666 Breakdown of Council Vehicles 3686 Standards Fund Programme 3715 Renewable energy schemes 3719 Bonfires 3720 Emergency Duty Team BR (Out of Hours Only) 3726 Grove HouseExtra Care Scheme 3750 Council Tax - Outstanding Council Tax Benefit/Rebate Application 3758 Registering a Death 3759 Telephone Payments 3763 Registering a Birth 3764 Registration of Marriages 3765 Can I take over a tenancy 3769 Welfare Benefits - (Benefit Not Arrived) - (Benefit Lost/Stolen) 3770 Repairs to Adaptations for the Disabled 3771 Lifts (Goods and Passengers) 3773 Hull TPU (Teenage Pregnancy Unit) 3774 Teenage Pregnancy Support Service 3776 Environmental Protection - Nuisance Vehicle Alarms. 3779 Environmental Protection - Misfiring Alarm(Commercial.) 3789 Library Item Renewals 3790 George Ashton Day Centre 3792 Business Rates - Court Summons 3796 Homeless Out of Hours 3814 Repairs to Council dwellings which have just been let 3815 COPIES OF PHOTOGRAPHS PRINTED IN HULL IN PRINT 3817 Do I need planning permission for a conservatory/ extension/garage/porch/ shed (Householder)? 3827 Nicholson House 3830 Land to build your own home 3832 Bellfield Day Centre 3835 YOUTH ENTERPRISE -setting up in buisness - for young people 16-25 3836 Learning Support 3839 Domiciliary Laundry Service 3847 Bethune Day Centre 3848 Alderson Resource Centre 3852 Buckingham Day Centre

3860 Vehicle Clamping 3862 H2H Hospital Bus 3864 I would like a Building Regulation inspection 3869 Request for an Institutional Car Badge 3871 Humberside Police - Lost Property in Taxis 3872 Security Fences 3884 Housing Security Fencing 3894 Planning Policy - NOT FOR QUERIES ABOUT INDIVIDUAL CASES 3899 Fires in Council owned Houses 3902 Empty property Security (Voids) 3904 Catherine Ellis Resource Centre 3908 SKILLS INITIATIVES TEAM 3911 MANAGED WORKSPACE PROGRAMME

10/03/2009 11:06:53 Page 12 Page No Page Title 3912 Joining the Library 3916 Street Cleaning 3918 Council Owned Property 3921 Highfield Resource Centre 3926 School Meals 3930 Bransholme Astra Youth Centre 3934 Admission to Reception Classes 3937 Industrial Footpath Crossings 3942 BUMPS Motor Project - Youth Development Service 3947 Route One Young People's Resource Centre - Youth Development Service 3949 Hull Youth Council 3965 Dales Youth Centre 3966 Andrew Marvell Youth Centre 5011 Campstore 5013 Duke of Edinburgh Award 5015 Car Parks - Public Passes 5016 Highway Offence Letters 5024 Gas and Electrical checks to Empty / Void Properties 5026 Leased Properties 5028 Reporting of Gas or Electric Heating Repairs 5032 Tea Dances at the Guildhall 5033 Line Dances at the Guildhall - no longer held 5034 Desmond Robinson 5053 Theatre Listings 5065 Payment of Supplier/Creditor Invoices - Queries & Payments (1) 5072 Bullying in Schools 5074 Vehicle Take-Back Scheme 5115 Bereavement Services - Cemeteries and Crematorium Addresses and Opening Times. 5118 Bereavement Services - Christmas & New Year Opening Times 5123 Revised Christmas Holiday Arrangements 2008/09 - Waste Management 5124 Payment of Supplier/Creditor Invoices - Queries & Payments (3) 5125 Council Tax - Overpayments and Refunds 5126 Payment of Supplier/Creditor Invoices - Queries & Payments (2) 5134 Headlice - Pupils in Schools 5147 Request to purchase salt bin or supply of salt. 5153 Servicing of Gas Appliances 5154 Council Tax - Call not returned/Service Request not answered 5162 Is a house exempt from stamp duty? 5168 Black Box (Dry Recyclables) Scheme 5171 Criminal Record Vetting through the Criminal Records Bureau (CRB) 5179 Do Not Use This Page 5182 Salt Bins - Request for a new salt bin on the public highway 5183 Salt Bins - Request to be filled / Complaint that is is vandalised or a nuisance 5184 North Carr Area Committee Dates - 2007 5186 Winter Maintenance - Request for Information regarding gritting 5187 Winter Maintenance - Request for service / complaint - Carriageway 5188 Winter Maintenance - Caller wants road adding to priority list 5189 Winter Maintenance - Gritting requests for private land 5190 Winter Maintenance - Requests to grit other council owned land ( other than Highways ) 5191 Winter Maintenance - Vehicle Accidents 5192 Winter Maintenance - Personal Injury Accidents 5194 Winter Maintenance - Vehicle Damage while spreading salt - alleged damage to cars

10/03/2009 11:06:53 Page 13 Page No Page Title 5198 Winter Maintenance - Treatment of car parks 5200 Winter Maintenance - Calling customers back 5213 Patient Transport / Hospital Transport 5223 Information Leaflets for Chldren and Young People Safeguarding and Community Care Adult Services (including alternative formats) 5230 Stadium Library 5235 Incontinence Aids / Continence Management 5237 Welfare Benefits - Help with Completing Forms 5238 Complaints - Private Residential / Nursing Homes 5240 Food Safety - Foreign Body In Food. 5241 Food Safety - Dirty Premises / Observation of Poor Practices. 5242 Food Safety - Food Safety / Hygiene Advice. 5253 City Hall Listings 5259 Ferensway Redevelopment (St Stephens Square)-Hull Truck 5260 Ferensway Redevelopment (St Stephens Square)-Disabled and cyclist 5263 Ferensway Redevelopment (St Stephens Square)-who is paying? 5266 City Centre Promotional Sites 5268 Fleet and Engineering - Taxi Testing 5276 Adoption of Highway 5278 Public Rights Of Way 5288 Park and Ride from Priory Park (Service 701) 5291 Gas Showers 5297 Direct Payments (Adults) 5298 Continuing Care / Continuing Health 5299 Commission for Social Care Inspection 5305 Please supply me with a rent reference for a tenant 5310 Cabinet Portfolio Details - Liberal Democrats 23rd May 2008 5316 About Supporting People 5317 Payment of Supporting People 5319 Claiming Supporting People - Support Costs 5320 Primary Care Trusts (PCT) 5321 Pest Control Section - Pigeon Control. 5333 Traffic Lights ( Temporary ) - Contact Details for Temporary Traffic Lights 5341 How long does planning permission take? 5343 Parking Permits 5344 BLOCKED OR OBSTRUCTED DRIVEWAY/ACCESS 5347 Temporary Road Closures 5360 SKIPS - Bus Lanes - Placement of skips on 5362 SKIPS - City Centre Skips 5363 SKIPS - Maximum length of permit issue for a skip 5365 SKIPS - Overflowing skips 5366 SKIPS - Permit fees for skips placed on the public highway 5367 SKIPS - Refunds for skip permits 5368 SKIPS - Relocation of skips 5369 SKIPS - Request to remove a skip from the public highway 5370 SKIPS - Company Details to be displayed on skips placed on the public highway 5371 SKIPS - End markings requirements for Skips placed on the public highway 5372 SKIPS - Failure to obtain a skip permit 5373 SKIPS - Footpath Access to be left when placing a skip on the public highway 5374 SKIPS - Grass verges - placement of skips on 5375 SKIPS - Insurance cover for placing a skip on the public highway 5376 SKIPS - Lighting requirements for skips placed on the public highway 5377 SKIPS - Narrow roads and old town areas - placement of skips on the public highway

10/03/2009 11:06:53 Page 14 Page No Page Title 5378 SKIPS - Obstructions caused by skips on the public highway 5379 SKIPS - Public utility apparatus - skips 5382 Joint Structure Plan 5384 Publication Scheme 5385 Data Protection 5386 SKIPS - traffic flow 5388 SKIPS - Traffic Sensitive Streets - skip permits 5389 Freedom of Information 5390 British Security Standard 5394 Safety Camera Project 5399 SKIPS - Sam Allon Insurance for Skip Permits 5400 SKIPS -Biffa Waste Services - Insurance for skip permits 5404 YPSS Counselling Service 5407 City-Wide Detached Project 5409 Two Wheel Centre - Chapman Street - Youth Development Service 5417 Oracle E-Business Suite 5423 SKIPS - Robin Concrete and Waste Disposal Ltd - insurance for skip permits 5427 SKIPS - Swift Skips ( Mr Barrie Swallow ) Insurance for skip permits 5430 Network Management Unit Back Office Fax Number 5433 SKIPS - Dragonaskip Ltd - Insurance for skip permits 5434 SKIPS - B Walker - Insurance for Skip Permits 5439 SKIPS - Transwaste Recycling Ltd - Insurance for Skip Permits 5442 SKIPS - UNISKIP OF HULL - Insurance for skip permits 5446 Supply Teachers 5451 SKIPS - Hire Address - Further Details field on Skip Permit Enquiry 5467 SKIPS - CHL SKIP HIRE - Insurance for Skip permit 5472 SKIPS - HANDY SKIPS - INSURANCE FOR SKIP PERMITS 5479 Permit Scheme - Household Waste Recycling Centres 5480 Transferring Calls to Council Officers and Switchboard 5485 Community Wardens Service (A-L Entries) 5487 Hull Citybuild Ltd 5499 Road Traffic Accident Data 5503 NEW ROAD MARKINGS 5521 Can I build a fence/Garden Wall in my garden? 5545 Reporting a Lost or Stolen Car Badge (Adults) 5548 SKIPS - Skip Companies - 24 hour Emergency Phone Numbers 5551 How can I contact the Political Parties at the Guildhall 5554 Licensing Section - Licensing Complaints / Compliments 5559 Primary Mental Health Worker Service 5572 Youth offending team - restorative Justice 5576 Home Education 5577 Transfer between Secondary Schools 5578 School Appeals 5579 Transfer between Primary Schools 5580 School catchment areas 5586 Exclusions 5594 Payment Swipecard (1) 5600 Committee Services 5620 Winter Fuel Allowances 5649 Recently Qualified Teachers (RQTs) 5652 Domestic Footpath Crossings - Application Process 5659 School Prospectus

10/03/2009 11:06:53 Page 15 Page No Page Title 5672 Short Breaks Project for children with disabilities 5674 What do I do if my swipecard details are wrong? 5704 Private Housing - HOMECHEQUE: home maintenance scheme for private householders 5708 Private Housing - HouseProud Equity Release Loan 5713 Paper Recycling Scheme - Business Premises 5726 Corporate Equalities 5735 Rent Statements 5767 Litter Bins and Dog Bins 5770 Direct Payments (Children and Families) 5772 HANWaG - Humberside Association of Neighbourhood Watch Groups 5776 Hull Rape Crisis 5777 Housing Repairs and City Council dwellings outside the city boundary 5778 SKIPS - CANCEL A SKIP PERMIT 5785 Hull Federation of Community Organisations 5793 Housing Associations 5801 HomeSearch - Mutual Exchange 5816 Open Door - The Bransholme Women's Centre 5825 Withdrawal of Bus Funding 5828 On street Parking in the city centre 5829 Off Street/Short Stay Surface Sites 5831 Off Street / Combined Multi-Storey / Surface 5832 Off Street Medium / Long Stay Surface Sites 5834 Electricity Pylons May Freeze During Bad Weather 5838 West Hull Regeneration Team (Hawthorn Avenue and Woodcock Street Area Only) - Flytipping and Properties open to Trespass 5847 Do I need permission for a satellite dish? 5854 WSP Telephone Number 5857 Transitions Project 5867 Ings Customer Service Centre and Library 5874 Site location plans. 5876 Useful Telephone Numbers 5882 Councillor Enquiries - INGS CSC USE ONLY FOR CRM 5915 Health & Safety - Registration of Acupuncturist, Tattooists, Semi-Permanent Skin Colouring, Cosmetic Piercers, Electrolysis, Hairdressers & Barbers. 5926 GARAGE RENT - PAYMENT BY SWIPECARD 5928 City Centre Busking 5929 Ganton Special School 5930 Bridgeview Special School 5932 CUSTOMER SERVICE CENTRE - FAX USE 5933 CUSTOMER SERVICE CENTRE - PHOTOCOPIER HELP 5942 PS CONSULTANTS - INDEPENDENT ADVICE FOR TENANTS 5953 Preston Road Women's Centre 5968 Local Books and Videos - City Information 5971 Events - City Information 5977 Local Tourist Information - City Information 5980 Electoral Register Enquiries - City Information 5983 Local Services & Information - City Information 5985 Local Groups & Societies - City Information 6002 Ings Resouce Centre 6015 Council Tax - Bank Account Details 6018 CCTV Camera Operation 6021 Billing Enquiries (shops, UFE's,ground rents,Offices) 6030 Death of Council Tax Payer 6034 Customer Service Centres - Issuing Travel Passes (New and Replacement)

10/03/2009 11:06:53 Page 16 Page No Page Title 6042 Fairer Charging Team 6046 Housing Repairs Appointment System 6061 Business Rates - New Occupiers 6062 Business Rates - Final Notice 6063 Business Rates - Reminder Notice 6065 Business Rates - Bailiff Letters and Visits 6067 Lord Mayor's 'At Home' 6081 No Ball Game Signs 6083 Gypsy & Traveller Liaison Service 6084 Gateway Pathfinder / Regeneration 6102 Big Screen 6104 Adult Education Prospectus 6110 Payment to Foster Carers 6117 Trading Standards - Instructions For Advisors 6126 Private Housing - Hull Accredited Landlord Scheme (H.A.L.S) - Landlords. 6127 Private Housing - Hull Accredited Landlord Scheme (H.A.L.S) Tenants 6130 Completion Certificates 6131 What Building Regulation approvals does a particular property have? 6132 Grass Cutting 6138 House Gardens 6143 Further Education Travel Grant 6150 Licensing Section - Taxi Driver - Making a complaint about them 6152 Environmental Protection - Open To Trespass (OTT) Premises 6171 PARIS PAYMENTS ESCALATIONS 6172 Sales and Storage of Fireworks 6173 Improvement Services 6177 Business Rates - Small Business Rates Relief 6180 Residential Properties 6187 Healthy School Team 6193 Primary National Strategy Team 6195 National Modern Foreign Languages Strategy (Primary) 6199 City Learning Centres (CLCs) 6208 Travellers Education Team (TET) 6209 Physical Education, School Sport and Club Links Strategy Group (PESSCL) 6211 Special Educational Needs (SEN) 6216 School Effectiveness Team 6217 School Visits Records 6218 Key Stage 1 Data Collection 6222 Council Tax - Payments by Swipecard 6223 GCSEs 6224 Secondary Strategy Consultants 6232 Hull Residents HouseholdContents Insurance Scheme 6252 ROAD SAFETY - REMEMBERANCE BOOK 6265 Broadband Capital 6266 Hull Training - Career Choices 6267 Regional and European Economic Programmes 6268 HOUSING STRATEGY 6279 Calls received from people whose first language is not English 6285 Landscape Architects 6295 Kings Park Ward Forum Dates - 2008 6296 Bransholme West Ward Forum Dates - 2008 6297 Bransholme East Ward Forum Dates 2008

10/03/2009 11:06:53 Page 17 Page No Page Title 6303 SKIPS - KINGSTON SKIP HIRE - INSURANCE FOR SKIP PERMITS 6311 ReFresh: A Drug & Alcohol Support Service for Young People under 19. 6314 Older People's Charter 6317 Equality and Diversity Publications 6321 CONTRACTORS EMERGENCY TELEPHONE NUMBERS 6340 Anchor Staying Put 6343 Children's Fund 6351 SKIPS - No Insurance Cover - Skip Permints 6375 SHARE YOUR JOURNEY AND BEAT CONGESTION 6381 Interpretation & Translation Service 6385 Licensing Section - Alcohol Premises Licence (Pubs/Cafe Bars etc.) 6395 Eastmount 6406 Council Tax - Bands 6412 City Centre Masterplan/City Centre Management 6417 Eviction of Council Tenants 6418 Council House Rents 6419 Communal Heating to Council Housing 6422 Household Waste Recycling Centre - Burma Drive 6423 Independent Conference and Reviewing Officer Team 6424 Child Protection Case Conferences 6451 Educational Visits Adviser 6455 Repairs to Communal Electric Doors and Controlled Entry Systems 6461 SKIPS - RIVERSIDE RECYCLING / STONE PLANT & WASTE LTD - INSURANCE FOR SKIP PERMITS 6465 The Hull and East Riding Business Week 2008 6476 Patch walks 6485 Investing in Homes and communities in Hull(1) - Housing Options Appraisal 6486 Investing in Homes and communities in Hull - How tenants were involved? 6488 Investing in Homes and communities in Hull - The Councils Decision 6490 Tenant Empowerment 6504 Equality Service Request 6508 Holderness Road Customer Service Centre 6509 SKIPS - F KEMP & SON - INSURANCE FOR SKIP PERMITS 6511 Holderness Road Customer Service Centre Library Opening Times 6520 Payment Swipecard (2) 6530 Giving Notice on your Council Home 6533 Customer Service CentresAbscond/Abandoned Properties/Squatters/Unauthorised Occupants 6534 Customer Service Centres - Receiving Keys from Notice 6537 Customer Service CentresAmendments to Housing Applications 6543 SKIPS - WOODS OF HORNSEA T/A HORNSEA MINI SKIPS - INSURANCE FOR SKIP PERMITS 6547 Charter Mark 6549 What can I do if I want to complain about a high hedge? 6565 CUSTOMER SERVICE CENTRE - ADULT LIBRARY ENQUIRIES 6566 CUSTOMER SERVICE CENTRE - VIDEOPHONE OPERATION/BOOKINGS 6568 CUSTOMER SERVICE CENTRE - INTERNET HELP 6602 Orchard Park Shopping Centre Regeneration Scheme 6605 Community Wardens Service (M-Z Entries) 6606 Making the Difference 6613 Customer Service CentresRequest for Sheltered Accomodation 6614 Customer Service CentresRefusal of Properties 6615 Customer Service Centres - Did Not Occupy 6619 Customer Service CentresRent ArrearsDirect Deductions 6642 HomeSearch - Bids/Bidding Information/Advice/Feedback/Assistance

10/03/2009 11:06:53 Page 18 Page No Page Title 6645 HomeSearch - Frequently Asked Questions on Bands and Points 6648 HomeSearch - Frequently Asked Questions about Properties 6667 Planning Application Consultations 6687 Jobs Advertised in the Hull Daily Mail on 11th March - I want to apply 6690 AllPay OutletsPostcode Area - HU1 6692 AllPay OutletsPostcode Area - HU2 6693 AllPay OutletsPostcode Area - HU3 6694 AllPay OutletsPostcode Area - HU4 6697 AllPay OutletsPostcode area HU5 6698 AllPay OutletsPostcode Area - HU6 6699 AllPay OutletsPostcode Area - HU7 6700 AllPay OutletsPostcode Area - HU8 6703 AllPay OutletsPostcode Area - HU9 6704 AllPay OutletsPostcode Area - HU10 6711 Walker Street Customer Service Centre 6714 Burial /Cremation of a person who died outside England or Wales 6715 Removal of a body outside England or Wales 6716 Civil Partnerships 6718 Citizenship Ceremonies 6719 Registering a Building for marriages 6724 Hate Crime Reporting 6747 Assistant Heads of Service (Community Care Services) 6748 Hull Independant Housing Aid Centre or HIHAC 6750 Just Dance 6754 Principal Manager Mental Health 6756 Continuing Professional Development (INSET) 6757 Schools' Workforce Development 6769 Child and Adolescent Primary Mental Health Team 6772 CUSTOMER SERVICE CENTRE - JUNIOR LIBRARY ENQUIRIES 6780 Common Assessment Framework Team 6795 Graduate Recruitment Programme 6817 HomeSearch - Advertising Properties 6820 HomeSearch - Housing Applications 6822 Supporting People Grant 6825 SKIPS - Macs Skip Hire Ltd - Insurance for skip permits 6830 HomeSearch - Adapted Housing for Disabled People 6832 City Arts Unit 6833 HullDance 08 Autumn Season (replaces Two Weekends) 6835 MYSTERY SHOPPING 6836 Compensation Scheme Policy 1 6837 Regeneration Team - General Advice 6839 Bus Departure times texted to your mobile 6840 Can I speak to a planning officer? 6841 Compensation Policy Scheme 2 6846 CUSTOMER SERVICE CENTRE - ADULT TELEPHONE LIBRARY ENQUIRES 6853 CUSTOMER SERVICE CENTRE - JUNIOR TELEPHONE LIBRARY ENQUIRIES 6854 CUSTOMER SERVICE CENTRE - ADULT EMAIL LIBRARY ENQUIRIES 6855 CUSTOMER SERVICE CENTRE - JUNIOR EMAIL LIBRARY ENQUIRIES 6856 CUSTOMER SERVICE CENTRE - ADULT LETTER LIBRARY ENQUIRIES 6857 CUSTOMER SERVICE CENTRE - JUNIOR LIBRARY ENQUIRIES BY LETTER 6858 CUSTOMER SERVICE CENTRE - ADULT LIBRARY ENQUIRIES BY FAX 6859 CUSTOMER SERVICE CENTRE - JUNIOR LIBRARY ENQUIRIES BY FAX

10/03/2009 11:06:53 Page 19 Page No Page Title 6864 Building Schools for the Future 6870 Street Cafe Licences 6871 Bridleways 6872 Service Improvement Groups 6873 Tenant Inspection 6876 Housing Academy 6877 Tenants Forum 6884 Registering a Stillbirth 6885 Bereavement Services - Exhuming a Deceased Body. 6889 Jazz Festival - date TBC 6890 Sea Fever Festival 6899 Bookstart 6905 Animal Health 6906 Rabies Protection 6907 Health & Safety - The Registration of Cooling Towers and Evaporative Condenser. 6909 Licensing Section - Zoo Licence 6910 Licence - Track Betting 6911 Dangerous Dog Registration 6913 Boat Moorings 6914 River Hull Old Harbour 6915 Coastal Protection 6916 Lifebelts 6921 Additional Radiator Requests for Gas 6922 Preston Road Customer Service Centre 6931 Civil Partnerships 6933 Marfleet Library 6937 Council Tax - What is Council Tax? 6938 Council Tax - What Happens If I Don't Make a Payment? 6939 Council Tax - The Account Holder Requires a Copy Bill 6941 Internet Service Standards 6944 Council Tax - I have received a letter about bankruptcy 6946 Council Tax - I have been declared bankrupt 6947 Overview and Scrutiny 6949 SKIPS - P J Boag Skip Hire - Insurance for Skip Permits 6950 Member of Parliament: Rt Hon Alan Johnson MP (Hull West and Hessle) 6951 Member of Parliament: Rt Hon John Prescott MP (Hull East) 6952 Member of Parliament: Diana Johnson MP (Hull North) 6953 Health & Safety - Sunday Trading Regulations - When Can Shops Open on a Sunday? 6965 SKIPS - New Skip Companies 6979 Alternative providers of care 6981 SKIPS - Bassetts of Hull Ltd - Insurance for Permits 6998 WHERE TO GET YOUR TRAVEL PASS 7001 Comprehensive Performance Assessment (CPA) Report 7002 Repairs Service Information 7005 Change Of Address 7024 Road Safety - Child Car Seats Checks 7028 Firework Display - Sunday 4th November 2007 7036 North Point Customer Service Centre 7037 George Street Customer Service Centre 7040 Carers Centre Hull 7042 SKIPS - Holderness Metal Company Ltd - Insurance for skip permits 7062 How To Get Your Bus Pass Wallet Holder

10/03/2009 11:06:53 Page 20 Page No Page Title 7064 How To Apply for a Disability Travel Pass and Eligibilty Criteria. 7065 How To Get Your Pensioner's/ Over 60's Concessionary Travel Pass 7069 Trading Standards & Weights and Measures 7073 Local Tide Times 7075 Country and Western Festival - Saturday 4th August 2007 7081 Applying for British Citizenship 7085 Chip and PIN payments 7095 HomeSearch - People from Abroad 7099 A-Z Guide to Council Services 7108 Mobile Library Service 7114 Refund of overpaid rent by cheque 7130 Pest Control Section - Squirrels (Advice & Treatment). 7133 Treasury Building closes to enquiries and payments as from 1st October 2008 7138 Council Tax - Contact Details 7143 IT Drop In 7146 Handy Van Service - Goodwin Community Wardens 7157 Window and Door installations 7158 Rewiring 7166 School Admission Appeals Panel Members Information 7169 Electricity at Work - Corporate Buildings 7178 Asbestos Collection 7182 Standing List of Consultants and Contractors 7191 HomeSearch - National Mutual Exchange Register (Homeswapper) 7197 COUNCIL TAX ANNUAL BILLS 7199 HomeSearch - I Want to Move out of Hull 7208 New parking enforcement 7215 Avian Influenza (Bird Flu) 7233 I have reported a repair to my house and it hasn't been done yet 7246 Information Service available in different languages 7248 Pest Control Section - Wasps - Treatments. 7251 Pest Control Section - Mice - Treatments. 7252 Pest Control Section - Rats - Advice & Treatment. 7254 Pest Control Section - Ants or Flying Ants - Treatments. 7278 Requesting a Car Badge (Adults) - NORTH POINT CSC USE ONLY 7280 HomeSearch - First Come First Served Properties 7281 HomeSearch - Withdrawn Properties 7297 Requesting a Car Badge - (Adults) 7316 New Claims for LHA/Housing and/or Council Tax Benefit 7317 Estimated Benefit 7318 Change in Circumstances - Working Age Customers 7320 Change in Circumstances - Pension Age Customers 7321 Deaths 7322 Extended Payment 7324 Missing Documents 7326 Moving Home - Change of Address 7327 Local Election 1st May 2008 - Successful Candidates 7328 Housing Benefit - An Overview 7329 Housing Benefit for Students 7330 Council Tax Benefit - An Overview 7335 Non-Dependants 7336 Call Not Returned - Service Request Not Answered 7337 Backdated Claims

10/03/2009 11:06:53 Page 21 Page No Page Title 7338 Housing Benefit Appeals 7340 Discretionary Housing Payment 7343 Temporary Absence 7344 Tax Credits 7347 Completing Housing Benefit Forms 7350 Supporting Proofs 7352 Facing Eviction 7353 Only Part of my Rent is being Paid 7355 Self Employed Customers 7358 Housing Benefit Not Yet Received 7360 Payments 7361 Why has my Housing Benefit Stopped? 7362 Independent Advice 7364 Benefit Paid on Two Homes 7366 Benefit Fraud 7368 Environmental Crime - Commercial Waste Problems. 7369 Second Adult Rebate 7371 Welfare Visits 7372 Benefit Review and Compliance Visits 7373 Postal Review 7374 PDSA 7375 Contact Point 7376 Trade Waste Collections - Bulky Items 7384 Overpayments 7387 Landlords's Overpayments 7390 Complaints, compliments, comments 7398 Environmental Crime - Nuisance Vehicles (Sale & Repair of Vehicles on the Highway.) 7416 Calvert Lane Customer Service Centre 7418 Race for Life Road closures 7426 Area Housing Boards (Page 1 of 2) 7428 Council Tax - I have received a Prosecution Notice for not supplying earnings/benefit 7430 Council Tax - I have received a bill for a property I do not live in 7431 Council Tax - I have received a Discount Renewal Form 7432 Council Tax - Payment by Direct Debit 7435 Council Tax - Unoccupied, Empty and Unfurnished Properties 7438 Council Tax - Renewal of Property Exemption for Student Accommodation 7441 Council Tax - Properties Exempt from Council Tax 7444 Council Tax - Who Pays the Bill? 7446 Community Charge (Poll Tax) 7447 Council Tax - Can I Pay by Instalments? 7448 Orchard Park Customer Service Centre 7449 Council Tax - Change of Address/New Address 7450 Council Tax - Bailiffs Visit or Letter 7452 Council Tax - Disabled Persons Reduction 7453 Council Tax - Single Person Discount and Disregards 7455 Council Tax - How Much do I Owe? 7456 Council Tax - I am not Liable to Pay Council Tax 7462 Council Tax - Why have I received a bill/demand? 7466 Council Tax - I have Receive a Reminder Notice or a Final Notice 7468 Council Tax - I have Received a Court Summons 7470 Newland Homes Development Site 7471 Council Tax - I have Received a Liability Order/14 Day Notice

10/03/2009 11:06:53 Page 22 Page No Page Title 7490 Arctic Corsair volunteers 7491 Utility Defects 7497 I wish to complain about an untidy garden/piece of land 7498 Climate Change 7502 Joint Area Review (JAR) 7506 Children and Young People's Plan 7517 Access arrangements for pedestrians using Hull Station 7523 Bridges and highway Structures 7528 Council Tenancies 7529 Property Alterations - Council Housing 7532 I am struggling to pay my rent and now have rent arrears 7533 Unoccupied Council Housing 7545 The Hull Lunchtime Club 7554 War Memorials 7583 The Information Systems Team 7585 The Guildhall Tours 7593 Hullaween - 31st October 2006 7594 Move-on Accommodation 7603 Hull's new Local Strategic Partnership (LSP) ONE HULL and new Community Strategy 7604 HULL'S NEW LOCAL STRATEGIC PARTNERSHIP (LSP) ONE HULL AND COMMUNITY STRATEGY FORMATS 7616 WISE (Wilberforce Institute for the study of Slavery and Emancipation) 7618 HC1 Claim Form 7623 Community Action Box 7625 Community Surveys - Cleanliness Surveys 7626 New houses - Ings Estate 7628 New houses - Preston Road Estate 7632 Business Rates - Liability Order & 7 Day Letter 7635 Wilberforce 2007 7649 MY REVENUES & BENEFITS 7653 Hull Education Centre 7657 Environmental Crime - Waste & Litter Accumulation on Land. 7661 SKIPS - CLEARTECH WASTE SERVICES LTD 7665 Guildhall Management 7680 Area Housing Boards (Page 2 of 2) 7696 National Customer Service Week 7697 Victoria Dock Commission Report 7754 SKIPS - A M Skips ( Yorkshire ) Ltd 7800 Readers Groups - Libraries 7820 Genealogy - Tracing Your Family Tree 7912 Environmental Crime - Domestic Wheelie Bins. 7927 Environmental Crime - Waste & Litter Accumulation on Properties. 7929 Environmental Crime - Littering From Motor Vehicles & Pedestrians - Fixed Penalty Notices. 7930 Insurance and Loss Control 7931 Accountancy 7932 Payment of Supplier/Creditor Invoices 7970 Audit and Business Risk Management 7976 EAST AREA CO-ODINATION TEAM 7984 Accommodation for Start Up Business 8011 Library Book Sales 8035 HomeSearch - Riverside Quota Scheme 8074 Community Transport 8094 Hull Shared Lives Scheme

10/03/2009 11:06:53 Page 23 Page No Page Title 8119 Kingstons Gyms 8134 Health & Safety - Requests by Businesses For A Health & Safety Inspection. 8154 Health & Safety - Reporting Accidents & Work Related Illness. 8155 Training Opportunities in Environmental Health. 8156 Hull in print alternative format 8158 Local List 8203 SCHOOLS ACCESS AND ASSET MANAGEMENT 8248 Listed Buildings 8251 Conservation Areas 8252 Registered Parks & Gardens 8264 Hull New Theatre 8293 children & young peoples mental health team 8295 mental health 8303 Cash & Banking - Paying by Banking (Standing) Order 8323 Ennerdale Leisure Centre 8343 HIV - Aids Support 8344 Electoral Register Enquiries - Electoral Services 8364 Golf Courses 8383 Council Mortgages 8384 Swimming Lessons 8405 Language Skills Register 8408 Humber Sites and Monuments Record 8410 Homophobic Crimes and Incidents 8505 Wilberforce 2007 petition 8506 Fernleigh Day Centre 8526 Refund of Overpaid Rent by Cash 8527 WINTER MAINTENANCE GRITTING & SNOW CLEARANCE - FOOTWAYS 8547 Sutton Place Safe Centre 8567 Overview and Scrutiny - Joint Panel Enquiry into Adult Mental Health Services 8568 The Welfare Rights Service 8608 Area Housing Boards Independent Members 8631 Graffiti Removal 8632 Domestic Refuse Collection - Customer Care Collections (Bags) 8633 Child Protection - Child At Risk 8636 Household Bulky Items - Collections from Vacant Housing Properties 8637 An Evening with Gary Williams and his Metro Swing Band 8638 Stan Tracey Octet 8639 Ian Shaw and Guy Barker's Tribute To The Movies 8640 Dennis Rollins Griots t' Garage 8641 Andy Sheppard and Kuljit Bhamra 8642 Soweto Kinch Band featuring Abram Wilson 8643 Grand Union Orchestra 8644 Food Safety - Mouldy Food. 8645 Food Safety - Contamination of Food - Smell / Taste. 8647 Food Safety - Scores on the Doors Scheme. 8648 Food Safety - Out Of Date Food. 8649 Food Safety - Export Certificates. 8650 Food Safety - Planning Applications. 8671 Environmental Protection - Industrial Noise. 8672 Environmental Protection - Commercial Noise. 8673 Environmental Protection - Misfiring Alarm (Domestic.) 8674 Environmental Protection - Noise Nuisance - Barking Dog - Not Council Properties.

10/03/2009 11:06:53 Page 24 Page No Page Title 8675 Environmental Protection - Noise Nuisance - Loud Music - Not Council Properties 8676 Environmental Protection - Noise Nuisance - Noise from Parties - Not Council Properties. 8677 Environmental Protection - Noise Nuisance - Behavioural Noise - Not Council Properties. 8678 Environmental Protection - Noise Nuisance - D.I.Y Noise - Not Council Properties. 8679 Environmental Protection - Noise Nuisance - Construction Site Noise. 8680 Environmental Protection - Tap Water - Taste. 8681 Environmental Protection - Tap Water - Odour. 8682 Environmental Protection - Tap Water - Colour. 8683 Environmental Protection - Tap Water - Illness. 8684 Lord Mayors Gala - CANCELLED 8685 Environmental Protection - Recreational Water - Swimming Pools. 8686 Environmental Protection - Recreational Water / Paddling Pools. 8687 Environmental Protection - Recreational Water / Other - Hot Tub, Jacuzzi. 8688 Environmental Protection - Pollution & Ordours - Smells Between Adjacent Premises. 8689 Environmental Protection - Pollution & Ordours - Smells in Open Spaces. 8690 Environmental Protection - Pollution / Smoke from Bonfires. 8691 Environmental Protection - Pollution / Smoke from Cable Burning. 8692 Environmental Protection - Pollution / Smoke from Industrial Premises. 8693 Environmental Protection - Pollution / Smoke from Domestic Chimney. 8694 Environmental Protection - Animal Nuisance. 8695 Environmental Protection - Filthy / Verminous Premises. 8696 Paper Recycling Scheme - Assisted Collections 8697 Paper Recycling Scheme - Missed Collections 8700 Paper Recycling Scheme - Replacement/Additional Bins 8701 Black Box (Dry Recyclables) Scheme - Assisted Collections 8703 Black Box (Dry Recyclables) Scheme - Missed Collections 8704 Black Box (Dry Recyclables) Scheme - Replacement/Additional Boxes 8713 Household Waste Recycling Centre - Wiltshire Road 8714 Community Recycling Facilities / Micro Sites 8733 Anti Social Behaviour Caused by - Alcohol & Underage Drinking / Substance Abuse. 8734 Trade Waste Collections - Additional Bins 8735 Trade Waste Collections - Replacement Bins 8736 Trade Waste Collections - Missed Collections 8753 Childrens Homes 8773 Environmental Protection - House Clear Outs. 8774 Environmental Protection - Environmental Problems Caused by Gypsies & Travellers. 8793 Environmental Protection - Light Pollution. 8795 Pest Control Section - Fleas - Advice & Treatment. 8796 Hull Fair 8797 Pest Control Section - Bees - Advice & Treatment. 8798 Pest Control Section - Cockroach - Advice & Treatment. 8799 Pest Control Section - Problems With Birds / Droppings & Nesting Materials (If Pigeons See Page 5321.) 8814 Pest Control Section - Bats. 8815 Pest Control Section - Bed Bugs - Advice & Treatment. 8816 Pest Control Section - Dog Microchipping & Neutering. 8817 Pest Control Section - Animal Welfare. 8818 Pest Control Section - Pet Shops - Complaints About a Petshop & Advice to Owners. 8819 Pest Control Section - Advice & Education for Pet Owners. 8820 Pest Control Section - Unwanted Pets. 8821 Pest Control Section - Permanent Baiting Contracts For Rats & Mice - Available to Businesses Only. 8822 Pest Control Section - Animals Other & Type Unknown Advice & Treatment. 8823 Pest Control Section - Miscellaneous Services - Evictions / Electric Fly Killer Enquiries / Infested Vehicle Treatments & Shower Facilities.

10/03/2009 11:06:53 Page 25 Page No Page Title 8824 Health & Safety - Advice About Health & Safety At Work. 8825 Smoke Free Heath & Safety - Complaints About Smoking in a No Smoking Premises 8826 Smoke Free Heath & Safety - Smokefree Advice to Buisiness & Consumers 8844 Pest Control Section Stray / Dangerous & Dogs Not Under Proper Control (Office Hours Only) 8845 Environmental Crime - Littering - Litter From Businesses. 8848 Waste Management - Cancel a Service 8849 Dog Fouling - Waste Management 8850 Environmental Crime - Fly Tipping. 8851 Environmental Crime - Dog Fouling. 8852 Environmental Crime - Paying Fixed Penalty Notices by Instalments. 8853 Sports Development, Rugby League Development 8854 Environmental Crime - Bonfires. 8855 Environmental Crime - Overgrown Gardens within the Boundary of the Property 8856 Active Hull 8857 SCENE and Easy Access Project 8858 Environmental Crime - Fly Posting. 8859 Environmental Crime - Graffiti. 8861 Sports Development - General 8862 Environmental Crime - Shopping & Luggage Trolleys. 8863 Environmental Crime - Flyers. 8864 Environmental Crime - Waste Carriers. 8885 Bereavement Services - Charter for the Bereaved. 8886 Bereavement Services - Funerals, Cremations etc - Fees and Charges. 8887 Bereavement Services - Grave Top Ups. 8888 Bereavement Services - Grounds Maintenance at Hull Cemeteries & The Crematorium. 8889 Licensing Section - Motor Salvage Operator - Vehicle Spares 8890 Licensing Section - Temporary Alcohol / Entertainment Licence and Extensions 8892 Bereavement Services - Reporting a Damaged Headstone. 8893 Bereavement Services - Headstone Permits. 8894 Bereavement Services - Arranging a Funeral. 8895 Bereavement Services - Applying For A Welfare Funeral. 8902 Bereavement Services - Grave Deed Transfers. 8903 Bereavement Services - Duplicate Grave Deed . 8904 Bereavement Services - Lost Grave Deed. 8905 Bereavement Services - Renewing Your Lease (Rose Trees e.t.c.) 8906 Bereavement Services - Memorabilia - Commemerative Memorials u ENQUIRES /u . 8907 Bereavement Services - Memorabilia - Commemerative Memorials u COMPLAINTS /u . 8908 Bereavement Services - Staff Compliments, Complaints & Thank You's. 8909 Bereavement Services - Family History - Tracing Family History, Graves, Burials & Cremations. 8910 Bereavement Services - Cemeteries and Crematorium Rules & Regulations. 8911 Bereavement Services - Cemeteries and Crematorium Complaints and Enquires - Trees / Roads & Paths / Gates & Fences. 8912 Licensing Section - Alcohol - Personal Licence 8952 SKIPS - SJ Services Insurance for skip permits 8972 Private Housing - Housing Condition Disrepair To Your Home. 8973 Private Housing - Housing Condition Disrepair To Your Council Home. 8992 Youth Opportunity Fund - Youth Development Service 8993 Youth Capital Fund - Youth Development Service 9013 Private Housing - Housing Condition Problems With Gas Appliances - Broken Boilers / Gas Fires etc. 9032 Private Housing - Private Landlords - Advice To & Complaints From Landlords. 9033 Private Housing - Immigration Inspections. 9034 Private Housing - HMO Licensing Scheme - Advice & Complaints. 9036 Private Housing - HMO Registration Scheme - Advice & Complaints.

10/03/2009 11:06:53 Page 26 Page No Page Title 9038 Private Housing - Void Property Complaints. 9039 Waste Management - Customer Feedback 9041 CRM Upgrade March 2007 9073 Skip Permits - catch all page 9093 Street Lighting - Beacon Knocked down 9133 Street Lighting - Beacon Leaning Dangerously 9153 Street Lighting - Belisha Beacon Globe Hanging 9154 Street Lighting - Bollard Knocked Down 9155 Street Lighting - Bollard Leaning Dangerously 9156 Street Lighting - Bollard Top Missing 9157 Street Lighting - Bracket Arm Swinging 9158 Street Lighting - Customer Feedback 9159 Street Lighting - Doors off/Wires exposed 9160 Street Lighting - Ground around Pole/Uneven/Dug up 9161 Street Lighting - Light off at night and on during the day (DLB) 9162 Street Lighting - Light switches on/off Intermittently 9163 Street Lighting - Lights recently Cleaned and not working since 9164 Street Lighting - Light Flickering Continually 9165 Street Lighting - Lantern Hanging by Cable 9166 Street Lighting - Light Interfering with TV Reception 9167 Street Lighting - Light Shining into Bedroom 9168 Street Lighting - Lantern Swung Around or Upturned 9169 Street Lighting - Multiple School Patrol Flashing Signs Out 9170 Street Lighting - Multiple Beacons Out 9171 Street Lighting - Multiple Bollards Out 9172 Street Lighting - Multiple Traffic Signs Out 9173 Street Lighting - Multiple Lights Out 9174 Street Lighting - Pole Damaged/Cracked 9175 Street Lighting - Pole Knocked Down 9176 Street Lighting - Post Leaning Dangerously/Loose In the ground 9177 Street Lighting - Post Leaning - solid in the ground 9178 Street Lighting - School Patrol Flashing Sign Knocked Down 9179 Street Lighting - Sign Hanging 9180 Street Lighting - Sign Leaning Dangerously 9181 Street Lighting - Sign mounted on street is loose 9182 Street Lighting - Single Beacon Out 9183 Street Lighting - Single Bollard Out 9184 Street Lighting - Single light off all the time 9185 Street Lighting - Single Traffic Sign light off all the time 9186 Street Lighting - Single light on all the time 9187 Street Lighting - Single school patrol light flashing sign out 9188 Street Lighting - Traffic sign knocked down 9189 Street Lighting - Street Name Plate Signs 9213 Anti-Social Behaviour Caused by Begging and Vagrancy 9214 Anti-Social Behaviour Caused by Boundary Dispute 9215 Anti-Social Behaviour caused by Misuse of Communal Area 9216 Anti-Social Behaviour caused by Criminal Behaviour 9217 Anti-Social Behaviour caused by Damage To Property 9218 Anti-Social Behaviour caused by Intimidation / Harassment & Verbal Abuse 9219 Anti-Social Behaviour Relating to Domestic Violence & Abuse 9233 Anti-Social Behaviour caused by Drug Use - Not Alcohol 9234 Anti-Social Behaviour caused by Environmental Nuisance

10/03/2009 11:06:53 Page 27 Page No Page Title 9235 Anti-Social Behaviour caused by Fly-Posting 9237 Anti-Social Behaviour caused by Graffiti 9238 Anti-Social Behaviour caused by Intimation & Harassment 9239 Anti-Social Behaviour caused Throwing Missiles 9240 Anti-Social Behaviour Caused By Neighbour Dispute 9241 Anti-Social Behaviour caused by Noise - COUNCIL TENANCIES ONLY 9242 Anti-Social Behaviour caused by Nuisance from Properties 9273 CSC use - Advice relating to non-council services. 9293 Holiday Sports Activities 9295 Northgate and Repair Finder 9296 Licensing Section - Plating up a Taxi / Private Hire Car 9315 Glazier Repairs - Call out cover for KWL 9316 Anti-Social Behaviour Caused by Pets and Animals 9317 Electrical Repairs - Call out cover for KWL 9318 Anti-Social Behaviour Caused from Prositution & Soliciting 9320 Anti-Social Behaviour Caused by Trespassing 9321 Anti-Social Behaviour Caused by Vehicle Related Nuisance 9322 Anti-Social Behaviour Caused by Street Drinking/General Drunken Behaviour 9327 Joinery Repairs - Call out cover for KWL 9329 GAS - Call out cover by KWL 9330 Plumbing Repairs - Call out cover for KWL 9331 SKIPS - HUMBERSIDE PLANT HIRE - INSURANCE FOR SKIP PERMITS 9332 KWL - Reception / Manager Contact Details 9333 Wilberforce Cup Yacht Race 9349 Connaught Contact Numbers (Internal) 9363 KIER contact telephone numbers 9379 Fly-tipping in void properties 9408 LORD MAYOR'S PARADE AND GALA to be held on Saturday 16th May 2009 9428 Hull Skills Fund 9448 Wyke Area Housing Team Page 1 of 2 9468 Licensing Section - Replacing a Taxi with a new vehicle 9469 Licensing Section - Selling a Taxi (Transfer of Ownership) 9470 Council House Gas works - Whose Responsible? 9471 Raising of Gas Orders for KWL 9490 KWL - Escalation telephone contact details 9512 Newland Avenue Customer Service Centre 9515 North Carr - Coming2U - Midmere - PROBE 9516 North Carr - Coming2u - Midmere - Wardens (Fire Safety Checks) 9517 North Carr - Coming2u - Midmere - ASB - Alcohol related 9518 North Carr - Coming2u - Midmere - ASB - Football 9520 North Carr - Coming2u - Midmere - General Queries 9522 North Carr - Coming2u - Midmere - Verges / Shrub Beds 9523 North Carr - Coming2u - Midmere - Skips 9524 Private Housing - Selective Licensing Scheme - Landlords. 9525 Private Housing - Selective Licensing Scheme - Tenants. 9526 North Carr - Coming2u - Midmere - Traffic Calming 9532 Lindsey Place Emergency contact number 9552 North Carr - Coming2U - Midmere - Footpath/Highway defects 9553 North Carr - Coming2U - Midmere - ASB - Minimotos 9554 North Carr - Coming 2U - Midmere - Healthy Hearts 9572 North Carr - Coming2U - Midmere - Steet Lighting 9573 North Carr - Coming2U - Midmere - Housing Repairs

10/03/2009 11:06:53 Page 28 Page No Page Title 9574 North Carr - Coming2U - Midmere - Missed Bin Collections 9576 Lecture by Aidan McQuade - Tuesday 22nd May 2007 9592 KWL – Contact details (Sections) 9612 International Masters Series 2008-2009 9614 KIER call out cover 9634 Walking with Wilberforce Heritage Trail 9674 Requesting Contractor assistance for Evictions 9694 Family Information Service(FIS) 9695 Ready for School & Extended Services Team 9714 Foundation Stage 9715 Where is my local Children's Centre? 9734 Early Education for 3 and 4 year olds 9735 Day Nurseries 9736 Pre-school Playgroups 9737 Childminders 9738 Out of School Clubs 9754 Commission for Social Care Inspection 9755 Homelessness - Migrant Workers 9774 School Year 2008 -2009 9794 Licensing Section - Taxi Renewals 9795 Scared of Mice? (Free Computer Sessions) 9834 Hull Farmer's Market 9854 Bogus Callers 9874 Licensing Section - Gambling Act 2005 Arcades, Bingo, Betting, Tracks & Casino Premises 9894 Hull Business Improvement District 9915 Don Giovanni - 13th June 2007 9934 Wyke Area Housing Team Page 2 of 2 9954 Community Centre Contacts 9955 Education Business Prospectus 9975 Hull Leisure Training 9976 SKIPS - Westwood Recycling Ltd 9996 Brown Bin - Recycling Trial 9997 Customer Service Centres 10017 STREET LIGHTING SECTION 10119 Procurement 10139 Floods - Environmental health advice 10140 What to do in a flooding emergency? 10141 What should I do if I think I could be evacuated from my home? 10143 Council Tax Exemptions due to flooding 10160 Flooding - Preparing for evacuation 10161 What to do with pets if there is a risk of flooding 10162 Food preparation - after flooding 10163 water supply/ drinking water - Advice after flooding 10166 Flood Support 10167 Gas and Electrical safety advice after flooding 10169 If you've been flooded Pets 10170 fire safety advice after flooding 10171 General Flooding Health and Safety advice - including useful do's and don'ts 10172 Emergency Provisions 10173 After flooding Returning to your home 10174 Future Planning - Flood preparation advice 10176 How can I help - flooding

10/03/2009 11:06:53 Page 29 Page No Page Title 10177 Cleaning your home after a flood 10178 Repair Work after flooding 10179 Flood Victim Support Fund 10180 Transport Donations/Offers 10181 Transport Requests 10200 Furnishing Donations/Offers 10201 Furnishing Requests 10202 People offering to volunteer 10203 Food Parcel Donations 10204 Food Parcel Requests 10205 Floods - Evacuation 10206 Floods - Sandbags 10207 Floods - Rising Water Notification 10208 Highway Damage caused by Floods 10265 Northern Area Committee Dates 10285 Customer Flood Survey 10326 Educational Service for Hearing & Vision 10327 Hull Flood Fund 10386 HOUSING BENEFIT AND COUNCIL TAX - FLOOD RELATED ADVICE - LANDLORDS 10406 HOUSING BENEFIT AND COUNCIL TAX - FLOOD RELATED ADVICE - CUSTOMERS 10426 CRISIS LOANS AND COMMUNITY CARE GRANTS - ADVISORY PAGE 10446 SKIPS - Veolia Environmental Services - Insurance for Skip Permits 10466 Pest Control - Advice Leaflets for Mice, Wasps & Ants. 10486 PLACEMENT OF CARAVANS ON THE PUBLIC HIGHWAY DUE TO FLOODING 10506 Advice Re The Disposal / Cleaning & Disinfection of Flood Damaged Items 10606 Environmental Protection Standby Service 10647 Community Care Grant 10648 Insurance Advice for Flood Affected Households 10666 COACH PARKING IN HULL 10726 High Density Housing - Recycling Trial 10727 Full Recycling Trial 10786 HMS Bounty - 29th August to 3rd September 10787 HomeSearch - I need help completing my application form 10827 Telephone enquires about Decriminalised Parking Enforcement (DPE) 10848 Citizens Advice Bureau - Financial Inclusion Fund 10887 SKIPS - Middleton Skips - Insurance for skip permits 10888 How to become a Councillor 10890 floods independent review body 10907 Flood registrations – NEW Applications 10927 SKIPS - Skip Sizes 10947 Domestic Footpath Crossings - How to Apply to be an Approved Contractor 10948 School Meals Fruit Promotion with Viking FM 11007 Gambling Act 2005 - Arcades (Adult and Family Gaming Centres) 11008 SCHOOL AND TRANSPORT ARRANGEMENTS FOR PUPILS AND FAMILIES AFFECTED BY FLOODING 11027 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page two 11028 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page three 11029 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page four 11030 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page five 11031 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page six 11032 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page seven 11033 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page eight 11034 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page nine

10/03/2009 11:06:53 Page 30 Page No Page Title 11035 Telephone enquires about Decriminalised Parking Enforcement (DPE) - page ten 11067 SKIPS - J.A. Farr Builders Ltd - Insurance for skip permits 11068 Anti-Social Behaviour - Ongoing Complaints Ongoing 11088 Staff ID Badges 11108 Council Tax Flood Questions and Answers 11148 Longhill Library 11167 SKIPS - MKA Skips & Aggregates 11168 Council requests housing bids for land/property 11228 Sport and Active Recreation Strategy 11270 Decoration Allowances following major repairs - finance enquiry 11288 CDP - EAST HULL OUTREACH SERVICE 11308 Black Box Collections - Plastics Update 11328 HomeSearch - Yearly Review 11348 Council Tax - change of name on Bill 11368 Hull & East Riding Trades Directory 11370 Area Action Plans 11388 Common prospectus (Learn Hull) 11408 Christmas Lights Switch On - Sunday 18th November 2007 11468 LOCAL HOUSING ALLOWANCE 11488 Youth Offending Team - Volunteer mentors 11489 Caravan living 11508 Parenting Conference 11509 Hull Investment Ltd 11510 Wilberforce 2007 Lecture 11529 Business Rates empty properties 11530 Closure of Derringham Bank CSC relocating to Calvert Lane CSC 11548 Hull Paragon Interchange 11568 Hull Access Improvement Group (HAIG) 11569 Fireworks & Bonfire Initiative. 11589 Fireworks Displays - 5th November 2007 11590 Flood protection products 11630 Landlords Forum 11650 Fair Processing notices to schools 11670 Recycling for Business 11730 Local Liaison Panel - Energy from Waste 11771 Treat Your Feet - Roadshow 11791 Extended Services 11811 Adults Services - Christmas and New Year Opening Times 11851 Built in Quality Awards 11871 West Area Free Carbon Monoxide Detectors 11891 Great Thornton Street Blocks 1 and 2 Emergency Contact Numbers for Henry Boot Construction 11911 Connaught Call Out 11937 DUPLICATE CREDIT AND DEBIT CARD PAYMENTS 11959 Information and precautions in the event of flooding- Family Flood Plan 11960 Information and precautions in the event of flooding- evacuation plans 11961 Information and precaustions in the event of flooding- safeguarding your home, garden and pets 11962 Information and precautions in the event and flooding- flood preparation 11963 Business Rates - Overpayments and refunds 11977 The Humber Landlords Association 11997 6 Book Challenge 11998 Hull Fair - 10th to 18th October 2008 (excluding Sunday 12th) 12017 NATIONAL CONCESSIONARY BUS PASS SCHEME 2008

10/03/2009 11:06:53 Page 31 Page No Page Title 12037 Getting Involved in the Hull Local Involvement Network (LINk) 12077 Lord Mayors Gala - Saturday 3rd May 2008 12097 Drypool Ward - By-election Timetable 12137 Orchard Park NISC 12138 Springboard housing service 12177 Tenant Involvement Annual Report 12178 Demolition Notices, Section 80, Building Act 12179 HomeSearch - Important notes for placing Bids 12198 Equal Pay Claim 12238 IVA - Individual Voluntary Arrangement 12278 Rent Payment Options 12298 Humber health protection unit 12318 Unsuccessful applications for schools 12339 Telephone Enquires about Civil Parking Enforcement (CPE) 12340 Young Carers 12341 Telephone Enquires about Civil Parking Enforcement (CPE) - page two 12342 Telephone Enquires about Civil Parking Enforcement (CPE) - page three 12343 Telephone Enquires about Civil Parking Enforcement (CPE) - page four 12344 Telephone Enquires about Civil Parking Enforcement (CPE) - page five 12345 Telephone Enquires about Civil Parking Enforcement (CPE) - page six 12346 Telephone Enquires about Civil Parking Enforcement (CPE) - page severn 12347 Telephone Enquires about Civil Parking Enforcement (CPE) - page eight 12348 Telephone Enquires about Civil Parking Enforcement (CPE) - page nine 12349 Telephone Enquires about Civil Parking Enforcement (CPE) - page ten 12358 School Year 2009-2010 12379 Sign It Campaign 12380 Hull Jazz Festival Monday 28th July - Sunday 3rd August 2008 12438 Demolitions Hawthorn Avenue Area 12442 Weddings at the Guildhall 12443 Re- Registration of a Birth 12445 Skills for Life Opportunities - Adult Education 12446 WEST AREA PARTNERSHIP DAY 12467 Obtaining Copy Marriage Certificates 12468 Obtaining Copy Death Certificates 12469 Obtaining Copy Birth Certificates 12473 Other Register Office Ceremonies 12475 Greatfield Housing Office Closure 12532 Coming-To-You: Sutton Park - Tuesday 1 to Thursday 3 April 2008 12552 FERENSWAY / BROOKE STREET ROAD CLOSURES 12553 Pest Control Section Stray / Dangerous & Dogs (Out Of Hours Service) 12573 Community Legal Advice Centre 12613 Petitioning for an elected Mayor 12614 Postal voting arrangements 12615 Brown Bin Contamination and Enforcement Procedure 12616 Proxy Voting 12617 How to register anonymously in Hull 12633 ROGUE TRADERS 12653 Adult Education IT Courses 12673 Replacement bins- flooded properties 12674 Stay Safe Event Saturday 21 st June 2008 12735 KWL Contact Numbers Maintenance, disabled adapts, plumbing and glazing 12754 Telecare Telehealth and IPTV

10/03/2009 11:06:53 Page 32 Page No Page Title 12774 English for Speakers of Other Languages - Adult Education 12794 Teacher of the Year award 2008 - in conjunction with Smith & Nephew & Viking FM. 12814 Skips - SEVERNSIDE RECYCLING - Insurance for Skip Permit 12834 Brown Bin Recycling - Missed Collections 12874 HULL CITY CELEBRATIONS Monday 26th May 2008 12894 Family Learning 12914 Children and Young People's Website - Clued Up in Hull 12974 Swipecards for Lifeline customers 12994 Information Points Bank Holiday closures 13014 I want to talk to someone about my leasehold flat 13034 NEW LIBRARY PROVISION IN ORCHARD PARK 13054 The Housing Service Household Survey 13074 Request for a Traffic Enforcement Centre (TEC) appeal forms 13094 Service charges for leasehold flats 13114 Adult Education - Workforce Development 13134 Sand bags 13135 What to do if there is flooding on the way 13154 INTELLIGENT TRANSPORT SYSTEMS (TRAFFIC SIGNALS) 13155 The Pitt Review 13156 HULL BUSINESS DIRECTORY 13174 Welcome to your new home booklet 13195 HULL BUSINESS SUPPORT HANDBOOK 13214 Get ready for the unexpected, Life's not always predictable - Emergency planning booklet 13235 How we plan for an emergency 13236 Step 1 - Household Emergency Plan 13237 Step 2 - Personal emergency contact list 13254 Emergency contact numbers - Emergency planning 13274 Step 3 - Go bag - Emergency planning 13314 Humber Mouth Literature Festival 13334 Step 4 - Know how to respond - Emergency Planning 13335 Step 5 - Are you ready in Hull? Emergency Planning 13336 Seasonal and pandemic Influenza - Emergency planning 13354 Severe Weather - Emergency Planning 13355 Flooding - Emergency Planning 13356 General safety tips in the event of an emergency - Emergency Planning 13374 Insurance renewal queries - flood related 13394 Stay Safe Event 13414 Housing Benefit Change from Rent Service To Local Housing Allowance scheme 13434 Household Waste Recycling Centre - Sutton Fields 13435 Missed Collection – Blue box (High Density Trial or Full Trial) 13436 Missed collection – Recycling Station (High Density Trial or Full Trial) 13455 Clued up for Summer 13474 CRM Dashboard - Special Requirement Notes 13494 Woodford Leisure Centre 13514 New Gully Cleansing Procedure 13534 Join the Foster Panel 13574 Pest Control Section - Mice - Treatments. 13594 Voids - Decent Homes work on empty properties 13614 Conversion of Council one Bedroom Bungalows to one Bedroom Bungalows with Sleep-Over Room 13634 Pest Control Section - Wasps - Treatments. 13674 National Play Day Wednesday 6th August 13675 Tour of Britain Cycle Race

10/03/2009 11:06:53 Page 33 Page No Page Title 13695 English Churches Survey 13734 Hull Screen 13754 COMPENSATION INCREASE FOR RESIDENTS IN REGENERATION AREAS 13774 Hull Leisure Summer Holiday Kids Club 13794 Enter your page title here

HULL'S MARITIME FESTIVAL SATURDAY 6TH & SUNDAY 7TH SEPTEMBER 2008 13814 MyPlace In Hull 13834 Veterans Day Event Saturday 2nd and Sunday 3rd August 13874 Hull Pride 13894 Repairs to communal television aerials 13914 Wilberforce Lecture Wednesday 27th August 13954 Additional security for your home 13994 Passport to Success 14014 Waste bin/box removal/exchange 14034 Free Nursery Education Funding 14054 The Acorns Children's Centre 14074 Stream TV and the Independent Living Campaign 14075 Sing the Nation & Flying the flag- London 2012 Sunday 24th August 14076 Freedom Saturday 30th August 14077 Goodwin Development Trust - Tenant & Resident Support 14078 Ainthorpe Children & Young People's Centre 14079 Clifton Children's Centre 14080 Dorchester Children's Centre 14081 Estcourt Children's Centre 14082 Fenchurch Children's Centre 14083 Ings Children's Centre 14084 Lambert Children's Centre 14085 The Lemon Tree Children's Centre 14086 Little Stars Children's Centre (Child Dynamix) 14087 Longhill Children's Centre 14088 Marfleet Children's Centre 14089 Marvell House Children's Centre 14090 McMillan Children's Centre 14091 Octagon Children's Centre 14092 Priory Children's Centre 14093 The Parks Children's Centre 14118 Tilbury Children's Centre 14119 Wheeler Children's Centre 14138 CHANGES TO LOCAL BUS SERVICES 14159 River Hull Bridges and Navigation 14178 Greatfield Information Point 14198 Your Council Campaign 14218 Structual Engineers 14238 Legionella Co-ordinator 14278 Referrals to Citizen's Advice Service for flood affected residents. 14279 Bulky Item appointments 14280 Flood Advice Service 14281 Dehumidifier Payments 14282 Media Inquiries 14298 Gating Scheme - Northern 14318 Northern Area Housing Board 14338 Secondary Flooding 14358 Outstanding Gas Service

10/03/2009 11:06:53 Page 34 Page No Page Title 14378 Private Housing - Interest Free Loans for the Private Rented Sector 14398 Chargeable Bulky Item 14418 New digital television distribution system for Flats at Great Thornton Street (Blocks 1 and 2) and Lindsey Place 14438 Tenant Satisfaction Survey 14459 Christmas Lights Switch on Thursday 20th November 2008 14478 Libraries Decaux Promotion 14506 Northern 'Coming To You' 14518 West 'Coming to You' Event 14538 Carers I.D. Card 14539 Volunteering 14598 Upgrading of Communal Aerials - Frequently Asked Questions (1) 14599 Upgrading of Communal Aerials - Frequently Asked questions (2) 14618 Family Learning - October is Family Learning Month 14619 Travellers - Boothferry Park 14638 Croda Wind Turbine enquiry line 14658 Corporate Debt initiative 14660 Roundabout advertising 14679 Advertising on Dustbins on the street 14698 Where and how to make payments in person 14718 Hull City Council Annual Firework Display 14778 Bransholme Garths Housing office 14803 Information only Your Council campaign 14818 Information Only Your Council campaign 14838 Housing Benefit - Bank Charge Refunds 14858 Households Displaced by Flooding Survey 14878 Learn-Ings Zone 14898 Structural Surveys: Highcourt, Milldane Flats, Ashthorpe & Homethorpe 14918 Elmbridge Parade 14959 Holiday Rider with Stagecoach in Hull 14998 Young People's Customer Panel 14999 Hull Young People's Parliament 15000 Insulation Grants 15018 Central Heating Grants 15038 Car Badge - Inspections 15058 New Recycling Collection Service - 2009 15078 Environmental Crime- Reporting An Abandoned Vehicle 15098 If its local be vocal 15119 Orchard Park PFI Bid for Funding 15138 Abandoned Vehicles 15160 DANGEROUS BUILDINGS OR STRUCTURES 15161 PAVING YOUR FRONT GARDEN 15199 Information only Earning (employment) - Your council campaign 15218 West Area Committee Dates 15238 Christmas Craft Fair and Continental Markets Craft & Farmers Fair 29th November 2008 9am - 4pm - Queen Victoria Square 4th - 7th December 2008 - King Edwards Street 15258 West Area Action Week 15259 Block 2 GTS, Electrical Shut Down 15278 Council housing tenant rent payments at Christmas 15298 Using Swipe cards at Woolworths Stores 15338 Flood Insurance Letter 15358 Query from Hull Daily Mail Flood Victim Article 15380 West Hull Communities for Health Event 15398 Freedom Road

10/03/2009 11:06:53 Page 35 Page No Page Title 15418 Hull Museums Events - Time Troopers 15438 Repairs & Maintenance & Gas Christmas Cover 15458 Derringham Ward 15478 Information Leaflets Community Care Adult Services (including alternative formats) 15498 Stock Condition Survey – North Bransholme Area 15499 Derringham Ward E-Forum 15518 Spotlight Awards 2009 15558 'Choices make a difference' 15578 HomeSearch - online bidding - unable to place bids 15579 HomeSearch - online bidding - general information 15618 Changes to HomeSearch Scheme 15638 Mortgage Rescue Scheme/Debt Advice 15640 REQUEST FOR NEW TRAFFIC FACILITY 15658 Test Only 15678 Holderness Road Corridor Area Action Plan 15698 Trading Standards - SCAMNESTY 15718 The National Conversation 15738 Gateway Pathfinder - Housing Needs Survey 15778 First Avenue Community Centre 15779 JC Decaux poster sites within the City 15780 Lamp post banners within the City 15798 TERM-TIME HOLIDAY LEAVE OF ABSENCE FROM SCHOOLS. 15818 HomeSearch - Tenants Incentive Scheme - Downsizing 15839 PEAL (Proactive Housing and Environmental Action Locally) 15858 Changes to Hull HomeSearch – Queries following Hull In Print Article 15878 Creative Voice 15898 North Bransholme - Proposed Stock Transfer 15918 CLAC appointments 15938 Northern Area Action Weeks 15939 Citywide Private Sector Housing Stock Condition Survey 15978 Muswell Court External Cleaning 15998 Maintenance of EXISTING road markings and road signs 15999 Rents Financial Year 2009 16018 Royal Visit 16038 Easter & Bank Holiday - Refuse Collection 16058 Derringham Members on the Move - The Big Silver Bus 16059 Coming to You - Bricknell Ward 16060 Licensing Section - Taxi Beer Mats and Information Cards (Flyers) Re-orders 16078 Des Montgomery Event 16079 Trading Standards - Illegal Money Lending 16098 Customer Feedback - Streetscene (Highways) (UNDER CONSTRUCTION PLEASE DO NOT USE) 16118 Planning Surgeries

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