The magazine for residents of Wales & West Housing FREE

In TouchAUTUMN/WINTER 2020 Your guide to changes in services to keep you safe Acts of kindness Ways to look after across our your mental health communities

How to make a 3-layer face covering

Directory of support services in your area NHS Wales Test, Trace, Protect service. Be aware of scam callers. You will never be asked to pay for a test, or to give bank details or passwords.

Contact tracers will always use this number 02921 961133.

NHS WALES TEST, TRACE, PROTECT SERVICE. HELPING TO KEEP YOUR COMMUNITY SAFE.

gov.wales/coronavirus

Contact Us Wales & West Housing, Archway House, 77 Parc Tŷ Glas, Llanishen, Other languages Cardiff CF14 5DU and formats Tel: 0800 052 2526 Text: 07788 310420 If you would like a copy of Email: [email protected] Web: www.wwha.co.uk this edition of In Touch in Welsh or another language You can also contact members of staff direct by their email. For example, or format, for example in [email protected] large print, please let us Due to the current situation the waiting time for calls may be a bit longer know and we will help you. than usual, so please be patient.

2 wwha.co.uk CONTENTS

4 Acts of kindness shown by residents across Message Wales 8 Guide to adaptations to our from services to keep residents and our teams safe. 13 Make your own 3-layer face Anne covering 16 Supporting residents Dear residents delivery looks right now and forced into poverty by the you will be able to see how we pandemic As we head into the Winter have resumed our maintenance 24 How we are working with months, it is clear that we services and full lettings, whilst our contractors to continue will still have many hurdles to following new protocols to building new homes safely overcome in this ever-changing make sure we can help you look 26 Keeping our extra care environment. We had intended after your home or move when residents safe for this magazine to be published you may wish to do so. 28 Help to deal with anxiety last month, but we decided Over the initial lockdown 32 Puzzles to hold back until the end period our teams in Cambria 36 Directory of support of the Welsh Government’s delivered over 7,000 essential services firebreak lockdown to give us an repairs and we maintained an opportunity to give you the most exceptional level of gas safety up-to-date information we can. compliance. So, for this I thank Get social with Wales The firebreak lockdown served you – for trusting our teams and & West Housing as a reminder that sadly the following the protocols we have virus has not gone away, and I discussed with you to allow urge everyone to take as many necessary work to be carried Facebook precautions as you can to keep out in your home. facebook.com/ yourselves and your loved ones Though we have been faced wwhousing safe; maintain social distance, with challenging times I have Twitter wash your hands regularly, and heard countless stories of @wwha listen to the advice from Welsh residents showing kindness and Government. compassion within communities, As for the Wales & West some of which are mentioned in Linkedin Housing Group, over the past few this issue of In Touch. linkedin.com/company/wwha months we have tried to deliver At the time of going to print, the best services we can in a safe we are still uncertain how Instagram and controlled manner. The way Christmas will look this year, but instagram.com/wwhousing we do things may look and feel we can expect it to be different. a little different, but the safety No matter how you plan to Every effort has been made of our communities and staff is celebrate, please stay safe, to ensure the accuracy of the our utmost priority. In the event follow guidelines and look after information in this publication. of further lockdowns, we will yourself and those around you. With the ever-changing continue to change and adapt As ever if you have any circumstances we would advise services according to Welsh and questions or would like to residents to check up-to-date UK Government guidelines. If we contribute to In Touch please do information on our website do need to revert to essential get in touch.... wwha.co.uk, the Welsh emergencies only then that is Stay safe Government website, Public what we will do and we thank you Health Wales website and other for all your support. Anne Hinchey official and reputable sources. You will find in this issue a Group Chief Executive breakdown of how our service

wwha.co.uk 3 NEWS Kindness brings our communities closer If there’s one thing the pandemic has shown us, it’s the importance of friendship. Across Wales our residents have gone to great lengths to help their neighbours. From running errands, carrying shopping into homes or simply writing a letter to a person shielding, these random acts of kindness have helped throughout lockdown. Here are some of the stories from our communities: Postman delivers friendship for older and younger residents

Younger and older residents have how they were coping. In return made friends during lockdown by they had letters from the older sharing their experiences of the residents. pandemic via pen pal projects. Community Development Children living at Ffordd Officer Sarah Willcox, who set Williamson, Cardiff struck up up the Cardiff scheme, said: friendships with older residents “The children have been telling who were shielding. At Llys our older residents all about the Jasmine extra care scheme in activities they have been doing Mold older residents had their throughout lockdown and have spirits lifted when they received drawn rainbow pictures to bring letters from children at nearby a smile to the residents. The Ysgol Bryn Coch Primary School. crayons and paper were donated As part of the projects, the by Asda in Pontprennau, and children sent individual letters the project has really brought a and drawings to the older smile to those who had to stay at residents telling them about home.” their lives in lockdown and asking

CARDIFF

Cleaning up Cardiff

Residents at East Tyndall Street joined WWH staff for a socially- distanced litter pick in September. They collected nine bags of litter and were so proud of their results, they are now hoping to create a butterfly garden on their scheme as part of a Keep Wales Tidy project.

4 wwha.co.uk NEWS Kindness brings our communities closer If there’s one thing the pandemic has shown us, it’s the importance of friendship. Across Wales our residents have gone to great lengths to help their neighbours. From running errands, carrying shopping into homes or simply writing a letter to a person shielding, these random acts of kindness have helped throughout lockdown. Here are some of the stories from our communities:

CEREDIGION DENBIGHSHIRE

Capturing wildlife Tribute to Captain Tom Moore

A resident in Ceredigion was these photos show. John also inspired to get closer to nature captured the cheeky robin on during lockdown. our cover. Amateur photographer John John said: “Photography has Trott took his camera on his daily been my solace this year during exercise walks to his local Teifi this trying time that we've all been Marshes wildlife conservation area going through." and captured some spectacular You can see more of John’s photographs of birds such as stunning wildlife photography kingfishers, ducks, birds of prey here on Facebook https:// and insects, along with flowers facebook.com/john.trott.52687 and other animals. and Instagram at www. The results are stunning – as instagram.com/jatrottvisions In April a 100-year-old veteran captured the hearts of the nation MAD Awards Community Heroes continue by walking 100 lengths of his their good work during lockdown garden. In honour of Captain (now Cardigan residents Daren Howe alcohol for a week, he was Sir) Tom Moore’s incredible and Ian Stoker didn’t let the sponsored another £250 to stay fundraising efforts which raised restrictions stop their good work in off the booze for a second week. £32m for NHS Charities, two our communities. Once he had completed that, he residents at Nant y Mor extra care Daren, from Golwg Y Castell, was challenged to ride 47 miles on scheme in Prestatyn created their Cardigan, took on a challenge as a spinning bike, to mark his 47th own tributes for his landmark part of a group of 8 local fitness birthday. birthday. fans who completed a number of Ian used his daily exercise to go Brenda Wright painted a online challenges to raise more out on his own and pick up litter portrait with an accompanying than £3,000 for Cardigan Oxygen from around the town and local message while Anne Mangen Therapy. Teifi Marshes wildlife park using a knitted a special figure to go with After successfully giving up grabber. a birthday card for Captain Tom.

wwha.co.uk 5 NEWS

DENBIGHSHIRE WWH helps fund resident’s ambition to complete 189-mile journey by wheelchair

Nathan Penfold, 32, from coverings, gloves, rucksacks hi-vis pandemic through a mutual Prestatyn, made the trip from clothing, tools, umbrellas. friend who Nathan interviewed the North Wales seaside town to The money also covered the for his YouTube channel Wheelie Kings Langley in Hertfordshire – cost of compression clothing for Access, where he documents the the home town of his friend Dean Nathan, who lives with Dercum’s experiences of wheelchair users Charnley. disease, a rare condition that out and about in the community. The duo completed the causes painful growths to appear Locked down at home for journey in six days, starting from under the skin. weeks, they became inspired to the Welcome to Rhyl sign on “I wouldn’t have been able to raise money for charity and their Prestatyn seafront with a send complete the challenge without plans soon came together. off from friends and supporters, the compression clothing,” “Being in a wheelchair and including Hollywood actor he said. “They are brilliant being quite a vulnerable person, Spencer Wilding. and helped me to manage my Covid-19 was quite scary and Nathan raised just under £900 condition all the way. I had locked down two weeks for the Lee Spark Foundation, “I’m proud that we managed before the Government enforced which supports people whose to finish the trip – the night it lockdown,” said Nathan. “It lives have been affected by ended I was relieved more than started to have quite a negative necrotising fasciitis. anything, but there was a real impact on my mental health – He chose to support the charity sense of achievement the next stuck in a wheelchair without in memory of his late uncle who day. We completed the minimum even being able to leave the passed away six years ago after of a marathon every day, one day house to go anywhere. living with the condition, a severe reaching 36 miles. “Dean and I quite quickly infection affecting soft tissue, for “It was a long way to go and became good friends and began many years. we raised quite a lot of money for to speak about raising money Nathan completed the charity.” for charity. Travelling the full 189 challenge using equipment Nathan and Dean met miles between our home towns funded by WWH, including face online during the coronavirus was the one which excited us the

6 wwha.co.uk NEWS

DENBIGHSHIRE MERTHYR TYDFIL WWH helps fund resident’s ambition to Making a place for nature in Merthyr Tydfil Twyncarmel Youth Group in Development Officer Alison complete 189-mile journey by wheelchair Merthyr Tydfil are working with Chaplin worked with Keep Wales Keep Wales Tidy (KWT) to develop Tidy officer Jake Castle to build most and everything fell into a wildflower garden at the scheme. and plant the flower beds. place over five or six weeks.” The group was one of only Alison says: “We still have 3 The duo are now preparing three projects in the county to be packs of wild flower seeds to to embark on an equally awarded a Keep Wales Tidy Local sow, so we hope the Twyncarmel gruelling challenge – a 24 hour Places for Nature Starter Pack. Youth Group will be able to get endurance event at Rhyl’s The packs included materials involved later. When it is safe to, Marsh Tracks to raise money to build a wildlife garden with they will be able to put up the for a severely ill child in South wildflower bed, climbing plants, bee hotel and bird feeders and England. wildflower seeds, bird feeders, keep them filled every week.” They will be part of a group bird box, 2 x 25kg bags of bird In Cardiff KWT have also of six in total taking part in the seeds and bee hotel. awarded nature packs to residents challenge, four in wheelchairs Due to social-distancing at Celyn Avenue, Lymebourne and two on bikes. They are restrictions the young people Court, Hanover Court, Whitchurch aiming to clock up as many couldn’t build the project as and East Tyndall Street and to St miles as they can between originally intended. But nature Catherine’s Court, Caerphilly. them in 24 hours. waits for no-one, so Community “We don’t have a target in mind but we’ll be tracking how much distance we cover.” says Nathan.

CEREDIGION

Gardening promotes wellbeing

At our Tŷ Curig supported housing accommodation in Aberystwyth Supporting families in food poverty young residents planned for their lockdown so they could spend Merthyr Tydfil resident David many being moved to tears. time in the garden. Cooksey found himself busier They look out for him every visit They bought the new than ever volunteering during the especially when he has fancy greenhouse and items to go in lockdown. cakes, biscuits and drinks among it just before the Government David, who lives at Tŷ his deliveries. announced a lockdown and with Gwaunfarren retirement scheme, As well as delivering food the help of staff planted chillies has been working hard to collect parcels, David and his team and peppers, which they were able surplus food from M&S Merthyr of volunteers also cooked and to use in their cooking at Tŷ Curig. Tydfil and Farmfoods, and deliver delivered breakfasts and lunches Rhian Harries, Operations food parcels to 30 families in and delivered them to the front Manager for Castell Care and need on Twyncarmel. doors of neighbours, who are self- Support, said: “The gardening Each household is visited on isolating or have health issues. project has been excellent for average twice weekly and is their morale and wellbeing.” overwhelmed by his kindness,

wwha.co.uk 7 SERVICENEWS DELIVERY Service delivery The way we deliver our services to you may have changed over the past few months. We have adapted some ways of doing things in order to keep you and our teams safe. This is a handy guide to what we can do and how you can expect us to work. We will be updating our website and Facebook pages with any changes as we go, such as during local lockdowns, of course this is all dependent on current Government rules and regulations.

Looking after your home If we contact you about electrical testing in your home, please help by keeping your appointment. Repairs of April we will aim to repair your heating if you are without any Cyclical decoration We are back to delivering a full water or space heating in one Where this is due to take place, repairs service. Our staff will working day. we will decorate the communal follow strict safety protocols and areas and corridors but not take extra precautions to keep We are continuing with annual front doors to keep to our safety you and them safe. You can still gas servicing checks to keep you protocols. expect the same quality work and your homes safe, as well from us, but it might take a little as the usual repairs to heating longer. Planned works systems. If we contact you about your gas boiler service please help External planned works have Boilers and heating by keeping your appointment. recommenced including roofing works. We will carry out internal Keeping your home safe and planned works where it is safe to warm is important to us and we Electrics do so. continue to carry out boiler and heating repairs. Our electrical repairs service is fully operational. We are Kitchens and bathroom During the colder months carrying out electrical tests on renewals between November and the end our properties to ensure they can receive their safety certification. We will write to you when we are ready to carry out these works.

Safety checks in blocks of flats and retirement schemes To keep you safe in your home we continue to carry out all our relevant safety checks in schemes including:

• communal fire panel weekly testing, replacement and repairs • emergency lights testing, replacements and repairs • smoke detector testing and

8 wwha.co.uk SERVICE DELIVERY

replacements • access doors repairs and replacements • weekly and monthly legionella testing • sprinkler checks • automatic opening vents checks • asbestos checks • any other fire safety test.

Site services

Grass cutting We fully resumed cutting grass and strimming banks, on a two-week cycle. We do these works from March and usually stop in October or November when the grass stops growing due to the change in season.

Hedge cutting and tree maintenance In the Autumn and Winter months we will make sure hedges are cut and trees are well maintained.

Litter picking and cleansing bin stores When visiting your scheme our teams will pick litter and cleanse the bin store areas.

Cleaning We have returned to a full cleaning service.

We are not cleaning any locked communal areas.

The outside windows are cleaned in blocks of flats usually 4 times a year. This cleaning is done by contractors who all have agreed to follow our safety protocols.

wwha.co.uk 9 SERVICENEWS DELIVERY

Supporting you in your home Lettings

Welfare calls Adaptations House moves are now allowed, and we have resumed the We are offering regular welfare Occupational health visits lettings of all our homes calls to those residents who may are now taking place. We are including those in retirement be vulnerable, elderly, or lonely, carrying out essential internal housing schemes. and can help with signposting adaptations subject to our and support over the phone. If working safely guidelines. We can facilitate mutual you or someone you know needs External adaptations are taking exchanges but only in areas support, please contact your place safely. which are not in local lockdown. Housing Officer. We will make further calls to residents should Neighbourhood disputes When you tell us you wish to areas go into local lockdown. and anti-social behaviour move, we will speak with you to arrange the next steps. If you are experiencing Once it is safe to do so we will nuisance or anti-social do outstanding repairs and get behaviour we may be able to homes ready to let. help to resolve any issues. We will do this mainly over the We will do all the necessary telephone, but we will arrange safety checks and follow our face-to-face appointments health and safety protocols to where necessary. get everything ready. If you are experiencing noise We are managing our lettings a nuisance then you should call little differently including using the Environmental Health video viewings of properties for team in your local council. first viewing. You will still be You can find their number able to view a property in person by searching your council's and we will help you do this website, or you can report it to safely with our protocols which the police on 101. we must all follow. If you suspect or witness We have moved to digital any criminal activity, please contract signing which is quick contact the police. and easy and we will hand over your keys via a temporary key If you are concerned about safe. breaches of social distancing rules, please call the police on 101. All the new details about moving can be found at wwha. For more detail about anti- co.uk. social behaviour visit wwha. co.uk/en/report-anti-social- behaviour

10 wwha.co.uk SERVICE DELIVERY

Retirement housing

Scheme managers are available You will still be able to view a number of people viewing an to talk to on the phone and property in person and we will empty property. can arrange safe face-to-face help you do this safely with our appointments with you, where protocols we must all follow. We Where there is decorating due to it is essential. have moved to digital contract take place, we will decorate the signing which is quick and easy. communal areas and corridors A full cleaning service has been And we will hand over your keys but not front doors. resumed, although we are via temporary key safe. All the currently not cleaning any locked new details about moving can be Due to Welsh Government communal areas. found at wwha.co.uk. guidance it is necessary that the communal lounges remain shut. Lettings will continue where If the empty property is next door As and when restrictions allow us people want to move. We are to you, please don’t worry as we to reopen these spaces for safe managing our lettings a little will follow all our protocols to use, we will. differently including using video mitigate any risks of spreading viewings of properties. the virus including limiting the

wwha.co.uk 11 SERVICENEWS DELIVERY

Respecting the 2m safe distance Supporting you A message from Gareth Davis, WWH’s Director of Safety & Compliance in your home Coronavirus (COVID-19) has will need to work within 2 Paying your rent impacted all our lives, and the metres of each other and this information and guidance on is based on our assessment It is important you continue to how to cope with the pandemic of risk and the guidance from pay your rent and contribute seems to be changing daily. Welsh Government. If you towards any arrears you may We are meticulously following would prefer staff to wear a face have on your account; your the guidance from Welsh covering when visiting you in Housing Officer can work with Government, NHS Wales and your home then please let them you to set up a suitable payment Public Health Wales and have know. plan. put in place robust measures Our staff and visitors are to help ensure the safety and asked to wear a face covering We can also help you set up a wellbeing of all our residents when in indoor communal direct debit to pay your rent and staff. spaces like corridors and it is quickly and simply. You may see some of our staff strongly recommended that you carrying out essential safety do too in these areas to reduce You can pay your rent at wwha. checks and work in communal the risk of the virus spreading. co.uk/en/pay-my-rent/ or call areas and in some cases, in To help keep you and our staff 0800 052 2526 your own home. Where we do safe, our staff will follow these this, our staff have safe working measures, which remain the Our teams are here to help and methods and where needed, best ways of managing risk of do what they can to enable you appropriate personal protective the virus spreading. to remain happy and healthy in equipment (PPE) to conduct your home. their jobs safely. • maintain 2m safe distancing Our residents and staff safety from others We continue to offer money advice, budgeting assistance, remain our top priority, and • minimise the time spent on or support with funding we are regularly reviewing site applications including applying protocols on how to deliver our • increase hand washing or for Universal Credit. services safely. The way we work use of hand sanitiser has evolved over the past few • increase surface cleaning Turn to page 16 for more months and the way in which information on money advice. we will continue to work in the Please help us by respecting coming months will look a little the 2m safe distancing different. when you see our staff and It is important that you follow contractors at your home. social distancing rules when It remains important that you see our teams, or when we carry out essential safety someone visits your home. We checks and repairs as these will explain what protocols to protect you and your family. If follow when we arrive for a visit you are concerned however, and we ask you to respect our please talk to us so we can offer teams and follow all their safety reassurance about the actions advice. we are taking to maintain Our safety protocols do not your safety and that of our require staff or residents to colleagues. wear face masks unless they

12 wwha.co.uk MAKE IT

How to make a 3 layer face covering Non-medical face coverings are recommended for members of the public in enclosed spaces where it is difficult to maintain a 2m distance from others, e.g. on public transport or in shops. When complete it should form 3 layers of the same close knit, or close woven material such as cotton from a t-shirt or pillowcase. Material from a handkerchief, silk or nylon tights will not be effective.

You will need: - 2 x elastic bands / hair ties 40-50cm - A piece of material 40-50cm square (2.5cm = 1 inch) 40-50cm

Before you start - wash your hands Fold down Lay the material flat. Fold the top third down, fold the bottom third up to create 3 layers.

Fold up

Thread through two elastic bands, approximately 12cm in from each side. 12cm 12cm

Fold each side to meet Fold back in the middle.

Place the bands over your ears to attach the covering to your face. Avoid touching your face when • Do not share face wearing the face covering. coverings Do not touch the material when • Wash after each use removing. • Dispose of carefully After removing, store in a plastic bag before washing, then wash your hands.

Together we’ll keep Wales safe For further information: https://gov.wales/face-coverings-frequently-asked-questions

40799 Welsh Government © Crown copyright 2020

wwha.co.uk 13 SCAM ALERT

Scams are a growing problem and this year criminals are expected to take advantage of the combination of Christmas and the ongoing coronavirus pandemic

Fraudsters will go to any lengths and any means to take advantage of people in our communities so remaining vigilant is crucial during the festive period. Here are some of the most common current scams:

HMRC OUTSTANDING DEBT messages that require victims to HOW YOU CAN PROTECT urgently call back on the number YOURSELF: Victims are being contacted in provided. When victims call back, one of three ways by fraudsters they are told that there is a case HMRC will never use texts to tell claiming to be from HMRC and being built against them for an you about a tax rebate or penalty are told they owe an outstanding outstanding debt and they must or ever ask for payment in this debt. pay immediately. way. Fraudsters often ask for Voicemail payment of the debts in iTunes • Telephone numbers and Automated voicemails are left gift cards or voucher codes text messages can easily be telling the victim they owe HMRC because they can be easily spoofed. You should never unpaid taxes. When victims call redeemed and easily sold on. trust the number you see on back on the number provided, Scammers don’t need the physical your telephone’s display they are told that there is a card to redeem the value and warrant out in their name and instead get victims to read out • If you receive a suspicious if they don’t pay, the police will the serial code on the back over cold call, end it immediately. arrest them. the phone. South Wales Police have • Never share personal or Spoofed calls received reports of this type of financial information. Cold calling using a spoofed 0300 scam in the Treherbert area of 200 3300 number and convincing Rhondda Cynon Taf. victims that they owe unpaid tax to HMRC.

Text messages Fraudsters are sending text

14 wwha.co.uk SCAM ALERT

COURIER FRAUD CORONAVIRUS SCAMS USEFUL WEBSITES

Criminals pretending to be Scammers have been taking Take Five police officers call about advantage of fears over Led by UK Finance, a national fraudulent activity on your coronavirus in the form of campaign that offers impartial bank account or card. They everything from bogus mobile advice then ask for your personal phone apps and track and www.takefive-stopfraud.org.uk information or PIN to verify trace scams to fake products who you are, in some cases and fraudulent job listings Action Fraud even offering to collect your designed to take advantage National fraud and cyber crime card to save you a visit to the of people worried about their reporting centre. Information police station. There have been jobs. on how to report and prevent reports of this type of fraud in Scams are also in operation fraud. Pembrokeshire, Ceredigion and around coronavirus cures www.actionfraud.police.uk Carmarthenshire. and vaccines, including calls If you receive a call like this: for volunteers to take part Friends against scams in vaccine trials. These are National Trading Standards • Do not engage in expected to increase as scams team initiative to conversation with them potential vaccines emerge. empower people to take a stand against scams • Put the phone down www.friendsagainstscams.org.uk

• Do not allow anyone to arrange collection of bank cards

• Block the number they called from

• Do not call any number provided to you during the call. If you need to contact your bank, use the number on your bank card.

HOW TO REPORT A SUSPECTED SCAM

• Call Action Fraud on 0300 123 2040 Monday to Friday 8am – 8pm or report online 24 hours a day at actionfraud.police.uk

• Let your own bank/building society or card provider know as soon as possible if you think you’ve been scammed

• Forward suspicious emails to [email protected]

• Forward suspicious texts to 7726

wwha.co.uk 15 MONEY MATTERS

Our team of Tenancy Support Officers are a vital support for many of our residents and never more More people so than at present, with so much uncertainty and hardship as a result of the ongoing pandemic. Wales has seen rising redundancies alongside the rest of turn to WWH the UK as employers look to save costs and the devastating impact of this, on more than just people’s finances, has been brought into for money advice sharp focus. “Personal debt and poor mental health have long been linked and Our Tenancy Support Officers we’ve been offering increasing numbers of people help and support are busier than ever supporting as more and more have lost jobs and been pushed into poverty by residents whose finances have the pandemic,” says Chris Bailey, a WWH Tenancy Support Officer in been affected by the pandemic. North Wales. “Even during normal times, the support we offer is wide ranging as we help residents with everything

16 wwha.co.uk MONEY MATTERSBUILD IT Need help? These organisations have lots of information online:

Money Advice Service Free and impartial money advice set up by the Government. Features tools and calculators for managing money as well as a dedicated coronavirus money guidance section . www.moneyadviceservice.org.uk

Entitled To An independent online benefits calculator to find out what you could be entitled to. www.entitledto.co.uk

from referrals for food parcels consequence of the Turn2Us and vouchers to money pandemic, we’re definitely A national charity management and debt advice, seeing a rise in cases of which offers support accessing grant funding and extreme poverty,” adds Chris. to people who are struggling maximising benefits. All types “We have been offering financially, provides information on of support are still being the best support we can to income related benefits, tax credits, needed but the demand for our those most badly affected Universal Credit and more. advice and support has been by Covid – in the form of www.turn2us.org.uk much higher as a result of the our own technical expertise financial pressures which have and knowledge but on many been placed on households occasions by just offering a and individuals.” listening ear and reassurance National Extreme poverty is sadly that the situation is not as Debtline not a new problem and had bad as it might appear from An independent charity been growing sharply in recent the outset. This can be as dedicated to providing free debt years even before the onset invaluable as helping with advice. of COVID-19, as highlighted the formal side of managing www.nationaldebtline.org by organisations such as the money and dealing with Joseph Rowntree Foundation, debt.” which is dedicated to bringing If you’ve been affected by about social change and ending the Covid-19 pandemic and Help to Save poverty in the UK. would benefit from advice A Government saving scheme for Since March, the issue has from one of our Tenancy those on a low income become even more stark. Support Officers, please www.gov.uk/get-help-savings-low- “Although it’s not a contact your Housing Officer. income

wwha.co.uk 17 MONEY MATTERS

At the start of 2019 Wales & West Housing resident Cara (not her real name) was in deep crisis. She owed thousands of pounds in bills and was in danger of losing her home due to years of unpaid rent. Then one-day something happened that would make a huge difference to her wellbeing and help her keep her home. Here’s her story....

“I was in such a dark place. My debts were mounting up. Every day another official brown envelope would arrive in the post. I just shoved them in a drawer without even opening them. I was too afraid. Bailiffs and debt collectors would bang on my door. It felt like they were trying to break in, so I would hide in fear. “We know you’re in there. You might as well open the door, you’re gonna have to pay us the money you owe eventually,” they shouted through my letterbox. They all wanted money. Money I didn’t have. I knew it was wrong to avoid everyone, but I was in such a dark place I couldn’t see a way out. It was easier to hide. I loved my flat. I had lived there for many years. But my life started unravelling after I lost my job. I found it difficult to pay my bills. My rent arrears were going up. I was so consumed by my debts that it was affecting my health. The worry was overwhelming. I was suffering with anxiety and depression and the weight was dropping off. Most days I wouldn’t get out of bed. I couldn’t face what the day ahead would bring. Then one day an envelope landed on my doormat. I was expecting more bad news and threats, but this looked different. There were no threatening big red letters on the front, just my name neatly hand-written in blue ink.

wwha.co.uk 18 MONEY MATTERSBUILD IT

Bailiffs would bang on Paying your rent

“my door. I was scared. 2020 has been a testing year. It has highlighted the importance But with help from Wales “ of a safe and secure home and how this is linked to our health and wellbeing. & West Housing I am This festive period will look and feel different to what we are dealing with my debts. used to; having a safe, warm and secure home is more important than ever. With some trepidation I opened I shocked myself. I had never Although it may be tempting it. It was from a woman who admitted this to myself, let alone to overspend at Christmas worked at Wales & West Housing. another person. do remember you must still I was surprised as I had been “And I want to help you,” she continue to prioritise paying avoiding all calls from my Housing smiled. “But we need to do this your rent and energy bills so Officer. together. No hiding.” that you can stay safe and well “I want to help you keep your The woman arranged for me in your home in 2021. home, but we need to talk,” she to meet with a Tenancy Support If you are struggling please wrote. “Please could we meet Officer from WWH. I was talk to us on 0800 052 2526 up somewhere safe?” amazed at how much they knew or call your Housing Officer. I was in danger of losing about debts and benefits and everything anyway, so what did I the places I could go for help. have to lose? I wasn’t judged, I was I agreed to meet with her at understood, and I realised I How we can help a nearby office. When the day wasn’t facing this on my own. I Our experienced Tenancy Support came I was so worried, I nearly worked with her and as I faced my didn’t go. But something inside problems, she supported me to Officers and housing staff are told me this would be different. get the financial and medical help ready to help residents in financial I arrived at the office and I needed. difficulty just like Cara. the woman opened the Looking back, I wish I hadn’t They can help to: door, smiling. “How are you let things build up as much as Cara? How’s the family?” I they had. But now I am working • Deal with debts told her. And as I chattered my way to a better place. • Advise on benefits away nervously, she listened. Gradually I am working to get • Help to maximise finance The more I talked, the more on top of my debts. My health is “Our main aim is to help comfortable I felt. improving too. residents keep their homes” says a For the first time in a very long It has been quite a journey, Tenancy Support Officer. “But we time, I felt I was being listened a bit bumpy at times, but it has can only help if people are willing to. I told her about my situation, been worth it. I feel like I’m to talk to us and are open and how I’d lost my job and was beginning to see the light. honest about their problems. desperately trying to find work. If anyone in a similar position We can arrange to contact them “I feel so helpless,” I heard asked me for advice, I would say in any form they wish. myself saying. “I don’t want to ‘don’t ignore the offers of help. There is no need to feel lose my home, but I just don’t Speak to your Housing Officer or ashamed or afraid. Whatever the know where to turn. I really someone at WWH. Those offers situation is, we will have seen need help.” of help are real… you are not worse. As the words left my mouth, alone.” If we don’t know there is a problem, we can’t help.”

wwha.co.uk 19 MONEYNEWS MATTERS

Avoid getting caught by the loan sharks this Christmas

Christmas is nearly here – and hidden charges or fees, loans are to others in the community at so is the temptation to borrow offered at the rates advertised, affordable rates. There are no money at there are no early external shareholders, so our ridiculously high “We know that settlement fees focus is simply on providing the rates of interest. and loan protection best services to our members.” In addition to Covid-19 has hit Insurance is usually the human cost, people’s finances offered free of the Covid-19 hard, and credit charge. Find out how pandemic has There are now had a huge unions are focussed 16 credit unions much it costs to impact on on helping to operating across borrow from your household keep money in our Wales and some local Credit Union finances and communities across have opened new many people branches and Credit Unions in Wales are struggling Wales” collection points in have an online ethical and to make ends high street locations affordable tool where you meet. With that comes the where high cost lenders have shut can find out how much temptation to borrow money at down including Rhyl, Cardiff and interest you will pay on loans any cost. Cwmbran. from £100 to £15,000 over a Credit Unions in Wales are a “We know that Covid-19 has hit period of up to 5 years. Loans way to avoid loan sharks and people’s finances hard, and credit are subject to affordability other high interest lenders unions are focussed on helping to checks and ability to repay. and borrow money at fair and keep money in our communities To find out more follow this reasonable interest rates. across Wales,” said CEO of Cardiff link: Credit Unions saved people in & Vale Credit Union, Leanne www.creditunionsofwales. Wales more than £16m last year Herberg. co.uk/loans in interest repayments compared “The money that is saved with to payday lenders. There are no a credit union is lent responsibly

20 wwha.co.uk MONEY MATTERS Christmas Family Loans from Cardiff & ValeReverse BottomCredit Panel.qxp_Layout 1 22/09/2020Union 15:09 Page 1 A study by the Financial Conduct Authority highlighted a growing You’re Better Off With reliance on payday loans showing Us This Christmas that people in Wales borrowed £46 million. It put Cardiff in the top 10 poverty hotspots with 74,370 payday (or high-cost short-term credit) loans totalling more than £17.5 million taken out by residents in 2018. • Residents can now save and repay loans up to £500 for family-related purposes including Christmas directly from their Child Benefit payments (other repayment options such as standing order and payroll deductions with participating Apply in our new Cardiff branch employer partners also available) or online at www.cardiffcu.com • Borrowing from a credit union Discounted Christmas can save residents hundreds of Opening times from April 2020: pounds in interest (see table LoanMonday Offer - Wednesday: 9.30am – 4.30pm below) Thursday: 11am – 4.30pm • New simplified online loan Friday: 9.30am – 4pm application process at www. Rates from 17.9% APR* Central Library Saturday: 9.30am – 12.30pm creditunionsofwales.co.uk Hub #YourCityYourMoney

• For those with a bank account, Why pay £436 in interestYou can also when contact you us on: can pay £59.27 ? there is no requirement to save That’s an enormous(029) 2087 saving 2373 of £376.73* before applying for a loan Lender Amount TermEmail: [email protected] Repayment Total Repayment Provident* £500 52 weeks 299.3% £18.00 £936.00 • All Wales & West Housing #YourCityYourMoney Our Loan £500 52 weeks CardiffValeCu24.9% £10.76 £559.27 residents are eligible to apply 4 Working Street,*Information Cardiff, CF10 based 1GN on Provident website from September 174 Holton 2020 Road, Barry, CF63 4HN • Free life insurance on savings Cardiff and the Vale Credit Union is authorised by the Prudential Regulation Authority and regulated by the and loans (terms and conditions Financial Conduct Authority and the Prudential Regulation Authority. Our FSA Firm Reference Number is 213467. apply) Christmas loan comparison: £500 repaid over 6 months

APR Total interest Difference to residents

Cardiff & Valley Credit Union 24.9% £33.22

Moneyline Cymru 169% £160.78 4 times more expensive than Credit Union Provident / Satsuma 535.3% £280.00 8 times more expensive than Credit Union Mr Lender Payday Loan 1333% £426.49 12 times more expensive than Credit Union

wwha.co.uk 21 MONEYNEWS MATTERS

Find your local Credit Union

Here’s a list of all the Credit Unions operating across WWH communities. With current Covid restrictions in place some offices are closed to visitors, so please call or email first. You can find out more at:www.creditunionsofwales.co.uk

Flintshire Credit Union Merthyr Tydfil Borough Credit Cardiff and Vale Credit Union Union Offices: Holywell Offices: Cardiff, Vale of Glamorgan Tel: 01352 715555 Offices: Merthyr Tydfil Telephone: 029 2087 2373 Email: (Cymraeg) tecwyn@ Telephone: 01685 377888 Email: [email protected] flintshire-creditunion.co.uk Email: [email protected] Website: www.cardiffcu.com Website: www.allflintshirecredit Website: www.mtbcu.org.uk union.co.uk Dragonsavers Credit Union Red Kite Credit Union, Powys Brecon & District Credit Union Offices: Rhondda Cynon Taf Offices: Builth Wells Telephone: 01443 777043 Offices: Brecon Telephone: 01982 551000 Email: [email protected] Tel: 01874 620104 Website: www.redkitecreditunion. Website: www.dragonsavers.org Email: info@breconcreditunion. co.uk co.uk Llynfi Valley Credit Union Website: www.breconcreditunion. Smart Money Cymru Credit Union co.uk Offices: Bridgend Offices: Blaenau Gwent, Telephone: 01656 731392 Cambrian Credit Union Caerphilly, Newport Email: (Cymraeg) llynficredit@ Telephone: 029 2088 3751 tiscali.co.uk Offices: Conwy, Denbighshire, Email: info@smartmoneycymru. Website: www.facebook.com/ Flintshire, Gwynedd, Isle of co.uk Llynfi-Valley-Credit-Union- Anglesey, Powys, Wrexham Website: martmoneycreditunion. 322331561615041/ Telephone: 0333 2000 601 co.uk Email: [email protected] Saveeasy Credit Union Website: www.cambriancu.com Bargoed, Aberbargoed and Gilfach Credit Union Offices: Carmarthenshire, Celtic Credit Union Ltd (Neath, Ceredigion, Pembrokeshire Port Talbot Credit Union & Offices: Aberbargoed Telephone: 01554 770867 Swansea Bay Credit Union Telephone: 01443 838605 Email: info@saveeasycreditunion. Email: [email protected] co.uk Offices: Neath & Port Talbot, Website: www.bagcreditunion. Website: www.saveeasycredit Swansea co.uk union.co.uk Telephone: 0333 006 3002 Email: admin@celticcreditunion. co.uk Bridgend Lifesavers Credit Union Website: www.celticcreditunion. co.uk Offices: Bridgend Telephone: 01656 729912 Email: [email protected] Website: www.blscu.co.uk

22 wwha.co.uk BUILD IT Looking for care in Aberystwyth – apply now

We are now accepting applications Adults with a care need or Call 01545 574123 or email for our Maes y Môr extra care support need are eligible to apply [email protected] scheme in Aberystwyth, which is and priority will be given to those to apply. Find out more at www. set to open in Summer 2021. already living in Ceredigion. wwha.co.uk/maesymor

wwha.co.uk 23 BUILD IT Site safety How we are working with our contractors to continue to build new homes safely When lockdown was first guidance in place, all our sites re- We’ve had to re-think the way announced back in March many opened within a few weeks. Some we help residents as they move of our contractors acted quickly of the changes have included into their newly-built homes to close their building sites. This fewer people being allowed on too. We usually spend time with allowed them some time to take site, one-way systems, staggered residents when they first move stock of the situation, understand start/finish and break times and into their new homes, helping the new restrictions and satisfy additional cleaning and hygiene them to understand how to use themselves and their staff that facilities. any systems and technologies. In work on site could continue Staff on site must maintain response to the pandemic we are safely. Welsh Government social distancing of 2m wherever starting to create video guides have consistently supported they can, but where they need to instead. Whilst we’d love to be construction to continue work more closely to carry out a supporting people face-to-face, throughout the pandemic, but task safely, that is allowed. We are this is the safer option for now with working practices adapted working really closely with all our and has the added benefit of to keep everyone as safe as contractors to make sure that they being able to hit pause, rewind possible. continue to follow Government and re-play, whenever needed! With the new Government guidance and operate safely.

Schemes currently on site

Cardiff Earl Street, Flint Clive Lane, 101 houses and apartments Pentland Close, 82 apartments Bridgend Rhiw Cefn Gwlad, 14 houses and apartments Station Close, Porthcawl, 10 apartments Ceredigion Maes Y Môr, 56 extra care apartments Maes y Môr (Leasehold), 7 apartments Land adjacent to Cylch Peris, Llanon, 10 houses and bungalows Vale of Glamorgan Barry Waterfront Phase 3, 8 apartments Subway Road, 72 apartments Golwg y Môr Phase 3, Rhoose, 23 houses and apartments Grange Hotel, Rhyl Flintshire Holywell Extra Care, 55 apartments Earl Street, 12 apartments Northern Gateway (Airfields), 28 houses Powys Total Cae Glas, Welshpool, 8 bungalows on site Garth Owen, Newtown, 25 houses and apartments Denbighshire 625 Grange Hotel, Rhyl, 41 apartments Clive Lane, Wrexham Cardiff Rhosymedre, 30 apartments and bungalows Jacques Garage, 25 houses and apartments Carmarthenshire Tawelan, 18 houses, apartments and bungalows

24 wwha.co.uk BUILD IT

Sharing our thanks in the community New homes for Lampeter

Ceredigion residents were able 1 2 to move into their new homes on the site of a former school in Lampeter after the Welsh Government eased restrictions. We worked with Hacer Developments Ltd to redevelop the site of the old Ysgol Gynradd 3 Ffynnonbedr in Lampeter with 18 new homes for affordable rent, a mix of houses and apartments. We're now displaying rainbow thank you banners at many of our Our housing teams arranged new development sites across Wales and at our offices, thanking the virtual viewings for residents and communities and key workers for their dedication. staggered moving in to make sure This includes (1) the former Grange Hotel in Rhyl, (2) Cae Glas in everyone stayed safe and socially Newtown, (3) Subway Road in Barry and (4) Pentland Close, in Cardiff. distanced. Lampeter resident Shirley Hall was delighted with her new home. She said: “I love my new home, especially my kitchen - it’s so big. I have lived in Lampeter for 21 years so it’s been nice to stay local as I have many friends in the area.”

4

Residents have started moving into our new development of modern apartments for older people in one of Cardiff’s most popular residential suburbs. The scheme at Pentland Close, Llanishen, Cardiff features 82 new homes for people who require easy access accommodation. The scheme is aimed primarily at over 55s age group, and those with accessibility needs, and has been designed to create a close-knit community.

wwha.co.uk 25 CARE & SUPPORT SERVICES

with at least three months of Keeping our residents shielding on Government advice and no visitors, our care and support staff began taking on extra responsibilities and adapting the way we deliver services. “Residents were very worried about the risks to themselves and their communities and stayed in their apartments,” said Carys. “We restricted people entering the building to essential visitors and maintenance only, so staff across all of our sites were SAFEThe COVID-19 pandemic has seen dramatic changes to quickly drawn to action to ensure the way we deliver our care and support services but, residents’ needs were met.” from new working patterns through to shopping and Our extra care scheme co-ordinating regular testing for coronavirus, staff have restaurants were closed, so care adapted and embraced a new way of working to keep our and support, catering and housing residents safe. management teams pulled together to ensure every resident had a hot meal delivered to their “Life in our extra care For Carys Drennan, one of our door each day. communities changed massively extra care managers, work quickly Staff began helping out with overnight - where we had busy changed when the Coronavirus small tasks such as picking corridors, a full restaurant and pandemic hit at the start of March. up essential shopping and several regular weekly activities, Many of the residents at our collecting prescriptions. Testing we quickly became a closed extra care schemes were among for coronavirus also had to be setting”. the most at-risk groups and, faced organised, residents’ symptoms

These are just some of the messages of thanks our residents sent to staff during the lockdown

26 wwha.co.uk CARE & SUPPORT SERVICESBUILD IT

were monitored regularly and of their apartment so they could people safe. anyone who was suspected to get some fresh air or just see a “We wanted to make sure people have COVID-19 was put forward friendly face, whilst still keeping a could start seeing their family and for a test. safe distance. carry out normal daily routines There was also a move to “This small act provided a great again, while being mindful that the working across a seven day week boost for some people, who had virus still presents a risk. rota for housing staff, ensuring been looking at the same four “In amber, where we have no someone from WWH was always walls for weeks at a time. identified cases of COVID-19, available to meet residents’ needs Thanks to the efforts of all of people can have some visitors and as they arose. our teams and the precautions come for meals in the restaurant “Often residents were taken by residents, rates of in small numbers. struggling with isolation, so we coronavirus remained very low “We know that there is a risk made regular calls to discuss how across all of our care and support that a spike in local infections may they were and if they needed services. rise and we’ll have to go into red, any support,” said Carys. “We Restrictions have now eased in where we’ll take extra precautions, would talk to them on the phone line with Government advice but but we are all keeping our fingers and on a few occasions where with the virus still present in the crossed for green.” we felt it was necessary we’d community, a traffic light system meet them in the outdoor area has been introduced to keep

wwha.co.uk 27 CHARITY Coronavirus and your mental health Coronavirus (COVID-19) is health problem. Hundreds hydrated affecting all our lives. Things of thousands of people are • Try to keep active are continually changing, struggling and Mind believe • Get as much sunlight, and many of us are worrying that no one should have to fresh air and nature as about what it all means for face a mental health problem you can ourselves and for our loved alone. They will listen, give • Take care with news and ones. Those of us already you support and advice, and information living with mental health fight your corner. • What you can do if you’re problems are facing extra Through Mind you can find feeling anxious challenges too. reliable information and tips • What you can do if you’re If you’re finding things to help you cope during this feeling claustrophobic or hard emotionally right now, time. trapped you’re not alone. Mind is the The charity has an online leading mental health charity information hub offering You can find out more by for Wales and England and practical tips and advice for visiting Mind’s information they can provide information coronavirus and wellbeing. hub: and support. Some of these tips include: www.mind.org.uk/ Every year, one in four of • Connect with people information-support/ us will experience a mental • Eat regularly and stay coronavirus/

28 wwha.co.uk CHARITY

Mind also:

• Provide advice and support to empower anyone experiencing a mental health problem • Campaign to improve services • Raise awareness and promote understanding

If you are not online you can call the Mind Infoline on 0300 123 3393 for advice and support.

wwha.co.uk 29 COMMUNITY SUPPORT Supporting our NHS, health and care workers WWH grants made a world of difference to elderly hospital patients, new parents and care home residents during the Covid-19 crisis. Donations from our Making A Difference fund helped at a time when hospitals and care services were working under enormous pressures. We donated more than £4,000 to Tarian Cymru’s community campaign to help shield carers in Wales so they could buy much-needed PPE for health and care workers. They distributed meals a week – per child. hundreds of homeless families/ thousands of visors, gowns, gloves While in Merthyr Tydfil we individuals, refugees and people and face masks to NHS and care supported a reading initiative by experiencing serious domestic staff in Wales at a time when PPE providing £1200 sponsorship to violence to help them move into was in desperately-short supply. fund 80 reading packs for children new accommodation. In we donated 5 iPads to Cardiff as part of the Stephens & George They also supplied fridges, support Cardiff Midwives to help Trust Love Reading Festival in microwaves and cookers for them to keep in touch virtually August and a further grant to WWH residents who were in with mothers and their babies in Voluntary Action Merthyr Tydfil desperate need to cook for their the community. to purchase 15 wellbeing packs to families and store their life-saving We also donated 3 iPads to a tackle loneliness. medication after their appliances care home in Penarth and helped broke down during lockdown. Age Connects Morgannwg to Helping residents in need buy “home comforts” for elderly and homeless families patients who were being moved WWH staff also give their to step-down care facilities in A £9,000 grant from WWH time to help Bridgend and Merthyr Tydfil. helped a community scheme to With our funding Age Connects continue helping families in need In Cardiff, Cambria operatives Morgannwg provided 120 storage throughout the pandemic. answered an appeal and gave their units for older patients who had Boomerang Cardiff is a time to help local social enterprise been in hospital for some time volunteer-run charity which and community training project and were being moved to the new collects donations of unwanted Vision 21 to deliver hanging facilities and needed somewhere furniture and clothes from baskets to their customers during to store their personal belongings. individuals and house clearances the coronavirus closure. In RCT we also provided almost and recycles them to provide One of our Customer Services £2,000 funding to the Ynysybwl starter packs of mugs, kettles, Assistants, Abygail Lewis-Jones, Fit & Fed Club to help feed 40 toasters, plates and glasses and spent her spare time crocheting young people throughout the furniture and white goods for woolly rainbows, which she sold school summer holidays. With people in need. to friends and family, raising £300 our sponsorship they were able to Since April Boomerang has for Tŷ Hafan children's hospice in provide more than 400 meals – 2 provided emergency help to the Vale of Glamorgan.

30 wwha.co.uk COMMUNITY SUPPORT Community Assistance during Coronavirus Working with our contractors we have been able to help many projects in our communities through our Community Benefits and Community Assistance programmes in recent months.

experienced roofing and heating contractors Alumasc Roofing Systems and Gibson Specialist technical Services to advise them. Our Community Development Officers are now working with them to help secure funding to carry out the work and WWH have agreed to part-fund the cost of repairing the roof. Our construction partners Brenig Construction who are building new homes in North Wales have also been helping in their communities and donated time and materials to put up a new fence and lay paving in the garden at Lavender Court, Deeside. When WWH began work to base, where we hope it will serve Staff at WWH Group’sCambria demolish the former Tawelan care local people meals for many more Maintenance Services have also home in Johnstown, Carmarthen years to come. helped Cardigan’s Jigso Children’s to make way for new homes, we In St Mellons, Cardiff, the Centre to install a new shed to wanted to find a good home for Beacon Centre approached us for store their outdoor equipment the industrial kitchen. help to repair a leaking roof and at their new bigger premises. For many years the kitchen upgrade their heating. The centre Cambria operatives installed a with its industrial cookers, fridges, is used by many residents in the shed base for a shed, which was sinks and washing machines had community, so we were able to purchased with a WWH Making A served meals to the care home help by arranging for some of our Difference grant. residents. Before our contractors TRJ Construction started demolition work, WWH staff worked with Carmarthenshire Work experience goes online Action for Voluntary Organisations (CAVO) to offer the Our Employability team have experience to the pupils. They kitchen to local organisations. been helping school pupils with also worked virtually, helping with Cardigan Food Bank came forward their careers choices online. CV writing and carrying out mock and TRJ Construction were able They teamed up with teachers interviews with young people to arrange for the kitchen to be at Cardiff West High School to through video conferencing. dismantled and delivered to their offer a week’s interactive work

wwha.co.uk 31 PUZZLES In this edition of In Touch all of our puzzles are just for fun so please do not post your Puzzles completed puzzles to us this time.

Across Down Crossword 4 Nunnery (7) 1 Character played by Harrison 8 Titles (5) Ford, ___ Jones (7) 9 Synthetic fabric (9) 2 Preserves a dead body (7) 10 Native of Baghdad, 3 Savoury jelly (5) for example (5) 4 In a sedate manner (6) 11 Foster the growth 5 More impoverished (7) of (9) 6 Minor actor in crowd scenes (5) 13 Appraise (6) 7 Number in a trio (5) 16 Maker of beer (6) 12 Knotted item of clothing (3) 20 Focused ray 14 Health resort (3) of high-intensity 15 Outer covering (7) radiation (5,4) 17 Fold in the skin, often as a 23 Invalidate (5) result of ageing (7) 24 Making (someone) 18 Part of a barrier or fence (7) troubled or nervous 19 Republic in southern North (9) America (6) 25 Juicy fruit (5) 20 Smallest amount (5) 26 Self-propelled 21 Traveller who uses runners submarine weapon to cross snow (5) (7) 22 Molten rock in the Earth’s crust (5) Fun Quiz General Knowledge Food and Drink

1. What is the collective name for a group 1. Cannonball, kohlrabi, red drumhead are all of owls? types of... 2. What is the comedic name of the New 2. Which fruit tree is considered to be sacred in Zealand mens national basketball team? India? 3. What year was facebook launched? 3. Which fruits, also called “Indian apples”, were 4. In what year did hurricane Katrina imported into Europe by Alexander the Great’s decimate New Orleans? warriors? 5. How many wives did Henry VIII divorce? 4. How do pineapples grow? 6. What was Stephen Kings first published 5. Which region produces the most apples? novel? 6. What should you do in the Arab countries to 7. What is the largest island in the show that the food was delicious? Mediterranean sea? 7. What is the most famous Mexican beer? 8. Who shot John Lennon? 8. What is the name of the pan in which one 9. Who was the winner of the UKs first makes paella? series of I’m a Celebrity? 9. What is the real meaning of the Greek word 10. Which TV character said ‘Live long and Pita? prosper’? 10. Which vitamin is the only one that you will not find in an egg?

32 wwha.co.uk PUZZLES Wordsearch HARVEST SCARVES B R H E G A I L O F K I S J O ORCHARD LEAVES FROST COLD D O A L S C R I S P T R P W R FROST ACORN RAKE S M N B E F E N O I E V F A E SQUIRREL TREES NUTS E P Y O B A E U R D A Y R H C PUMPKIN RAIN CRISP FOLIAGE BONFIRE A X S N R I V Z F O D F O P V YELLOW SEASON RED S T E F H Y A E M R C G S J S O D E I B O E K S A M A T R B Sudoku N L R R T G E L V I B N A T L 9 8 5 S O T E A L R S L N U K G F E 6 8 7 3 9 R C K I M L T E P O E Z M O R 3 4 9 8 1 W G L P Q U A C Y N W I D L R 9 6 1 3 D O A D N F K T S E V R A H I 4 1 5 2 9 7 F A C Y V O R C H A R D B N U 2 3 8 6 5 U E S C A R V E S S B O T A Q 8 7 4 2 1 S K P O R I L N I K P M U P S 5 6 7

Picture Quiz Can you name these famous people when they were young? 1 4 7 10 11

2 5 8 12 13

3 6 9 14 15

14. Jeremy Clarkson; 15. Elton John Elton 15. Clarkson; Jeremy 14.

Lennon; 8. David Cameron; 9. Nicola Sturgeon; 10. John Travolta; 11. Amy Winehouse; 12. Barak Obama; 13. David Bowie; Bowie; David 13. Obama; Barak 12. Winehouse; Amy 11. Travolta; John 10. Sturgeon; Nicola 9. Cameron; David 8. Lennon;

Quiz Picture 1. Adele; 2. Angelina Joelie; 3. Benedict Cumberbatch; 4. Freddie Mercury; 5. Boris Johnson; 6. Brad Pitt; 7. John John 7. Pitt; Brad 6. Johnson; Boris 5. Mercury; Freddie 4. Cumberbatch; Benedict 3. Joelie; Angelina 2. Adele; 1.

9. Bread; 10. Vitamin C Vitamin 10. Bread; 9.

Drink and Food 1. Cabbage; 2. Mango; 3. Lemons; 4. On the ground; 5. Central Asia; 6. Belch; 7. Corona; 8. Paella (meaning ‘pan’); ‘pan’); (meaning Paella 8. Corona; 7. Belch; 6. Asia; Central 5. ground; the On 4. Lemons; 3. Mango; 2. Cabbage; 1.

6. Carrie; 7. Sicily; 8. Mark David Chapman; 9. Tony Blackburn; 10. Mr Spock. Mr 10. Blackburn; Tony 9. Chapman; David Mark 8. Sicily; 7. Carrie; 6.

Knowledge General 1. A parliament; 2. The Tall Blacks; 3. 2004; 4. 2005; 5. Two - Anne of Cleves and Catherine of Aragon; Aragon; of Catherine and Cleves of Anne - Two 5. 2005; 4. 2004; 3. Blacks; Tall The 2. parliament; A 1. Fun Quiz Answers Quiz Fun

wwha.co.uk 33 COOK IT Christmas shortbread METHOD

1. Cream together the butter and sugar in a large mixing bowl. 2. Gradually add the flour and form into a dough; if the mix looks too wet add more flour, if too dry add a touch of water. 3. If using, add the orange zest, cinnamon or a handful of dried cranberries. 4. Then either spread the dough evenly on to a baking tray or cut out shapes using a Christmas themed cutter, such as a star or Christmas tree INGREDIENTS first, then cover with cling film. w 5. Place in the fridge to chill for at least half an • 100g caster sugar hour. • 200g butter 6. Once the dough has chilled for a while, place in • 325g plain flour the oven and bake at 180c/160c fan/gas 4 for • Orange zest, 1 tsp cinnamon or dried cranberries 15-20 minutes. (optional) Refried roasties Don’t let a good roastie go to waste this Christmas Serves 2-3 people

METHOD

1. Heat 1 tbsp oil in a large frying pan over a medium heat, add the pickled onions and fry for 3-4 mins until they caramelise. 2. Add the cayenne and thyme to the pan, followed by the roasties and another 1 tbsp oil. Squash each potato slightly using the back of a wooden spoon. Fry for another 3-4 mins to get extra crisp on one side, then give them a toss. 3. Add the remaining oil, toss and fry again for extra crispiness. Don’t worry if they fall apart a INGREDIENTS little, the scuffed bits will get extra crispy. 4. Add seasoning to taste and serve warm with • 250g leftover or defrosted frozen cooked roast your Boxing Day buffet or Christmas leftovers. potatoes • 2 tbsp olive oil • 5 small pickled onions , cut in half • ½ tsp cayenne pepper • A couple of sprigs of thyme

34 wwha.co.uk MAKE IT Make a cute sock snowman

WHAT YOU WILL NEED the top part to be a little smaller for the head). 7. Now, it’s time to decorate your snowman. To • 1 long white sock make the hat either use the foot piece you cut • 1 coloured sock off or cut the toe or heel from the coloured sock. • rice You could also use a baby sock. Roll up the ends • rubber bands (or string/thread) to create a rim. Feel free to secure it safely using • colourful buttons a bit of glue, or just let the hat rest on his head. • ribbons 8. To add a scarf, tie a piece of ribbon or fabric • glue or super glue around the neck. You could also cut a small piece • permanent markers, paint, beads to decorate of the coloured sock if you want the hat and scarf to match. 9. Add buttons to your snowman using glue or METHOD double-sided tape. 10. Once your snowman is decorated to your liking, 1. First, find a white sock to use for your snowman it’s time to bring him to life! There are a few body. different ways you can add a face: 2. Cut the foot part of the sock from the heel - Eyes: Paint on with fabric paint, draw them 3. Close the cut end by tying tightly with a rubber on with permanent marker, or sew on small band or string. black beads. 4. Turn inside out and fill with rice. You can use a - Nose: Orange sewing pin, orange pom small spoon or measuring spoon. poms, orange painted toothpicks, orange 5. Once you’re happy with the size of your marker, etc. snowman, tie the top of your sock with another 11. Other ideas: you could always draw or paint on rubber band or string. a mouth, use a pink crayon to add some rouge to 6. To form the body and head of the snowman, the cheeks, or add toothpicks or sticks for arms. take another rubber band and tie it around the middle, a bit closer to the top (since you want

wwha.co.uk 35 SUPPORT SERVICES DIRECTORY Support Services Directory

Mental Health Matters (MHM) Community Response Team - various ALL WALES Telephone befriending service. Contact help in the community by trained Michaela Moore01656 651450. Email volunteers. https://bridgend. Alcoholics Anonymous, 24-hour [email protected] volunteering-wales.net support for people with alcohol problems. Contact 0845 769 7555. Depression Alliance Bridgend County Borough Council UK’s leading depression charity with a Covid 19, update on service closures Wales Bereavement Support, network of self-help groups. Contact and COVID-19 information. https:// bereavement advice centre. Contact 0845 1232320 www.bridgend.gov.uk/news/covid- 0800 634 94 94. [email protected] 19-update-from-bridgend-county- borough/ Wales Mental Health Community Depression UK Advice and Listening Line, listening Charity promoting mutual support Bridgend Age UK, information on line emotional support. Call 0800 477 between individuals affected by services during coronavirus outbreak. 2020. Support services for anyone depression, through pen/phone Telephone advice line is currently coping with mental illness, including friend schemes and newsletters with receiving high call volumes. Try calling sufferers’ relatives and friends. Call members contributions. Email info@ at 9am or just before 5pm. 0800 132 737 depressionuk.org 08000 223 444, www.ageuk.org.uk/ cymru, email: [email protected] Dewis Cymru, a comprehensive A-Z No Panic helpline online directory of services in your Help & resources for people with Bridgend County Care and Repair, area, from pharmacists to help groups. anxiety disorders and panic attacks - helping older people to live Useful as an online ‘Yellow Pages’ for helpline and crisis message available. independently in warm, safe and local services and activities in your Contact 0844 967 4848 (10am - 10pm), accessible homes. Services may be area. www.dewis.wales www.nopanic.org.uk restricted due to staffing levels. NHS Direct Wales Phone 01656 646755, National Self- Harm Network web: www.careandrepair.org.uk Out of hours chemists search. Find Supports people who self-harm, out which chemists are available in providing information, contacts and your area. Opening hours and services workshops. Website www.nshn.co.uk; CARDIFF and medication available subject to email [email protected] changes. Council Hub, giving Foodbank Papyrus Prevention of suicide for https://www.nhsdirect.wales.nhs.uk/ vouchers, delivering and shopping for young people - confidential support LocalServices/?s=Pharmacy the foodbank parcels those who are in and advice. Contact 0800 068 4141; need and vulnerable. Contact 02920 www.papyrus-uk.org NHS Volunteer responders. If you’re 871071. at a higher risk from coronavirus, you Saneline for can get help from an NHS Volunteer Provides support surrounding mental Cardiff Council volunteer service help with prescriptions. Responders with collecting prescriptions. health. Contact 08457 678 000 Call 0808 196 3646 (open 8am to 8pm). Contact 029 20871239. https://www.nhs.uk/common-health- BRIDGEND Cathays, Roath, Heath, Plasnewydd questions/caring-carers-and-long-term- and Gabalfa Community group conditions/can-i-pick-up-a-prescription- offering shopping and chats. for-someone-else/ Bridgend Foodbank, 79A Nolton St, Bridgend, CF31 3AA. Contact Angela Contact Nikki 07762 930223 Rackham 01656 858713 | info@ COVID-19 Area Group, group of MENTAL HEALTH SUPPORT bridgend.foodbank.org.uk | http:// neighbours who want to help bring bridgend.foodbank.org.uk our local communities together and C.A.L.L (Community Advice and Porthcawl Covid-19 Strategy Group, make sure everyone has access to Listening Line) the support they need. Facebook Listening line emotional support shopping/ deliveries, collecting https://www.facebook.com/ Contact 0800 477 2020. Support for medication, phone buddying. Contact groups/251990475816496/about/ anyone coping with mental illness, Kerry Marlow 01656 771457 | 07900 including relatives and friends contact 494386 | https://www.facebook. Ely and Caerau Covid-19 Support, 0800 132 737 or text 81066 com/PorthcawlC19S/ https:// supporting people in our community, www.callhelpline.org.uk porthcawlc19s.weebly.com/ https://www.facebook.com/ BAVO (Bridgend Association of groups/1036654390037535/ Voluntary Services) COVID-19 36 wwha.co.uk SUPPORT SERVICES DIRECTORY

Rumney Coronavirus Support Group, Cardigan Foodbank – 01239 615 864 group of active volunteers to help the CARMARTHENSHIRE [email protected] elderly, vulnerable and those in need. Llanilar Village shop, food shopping https://www.facebook.com/ CAVS (Carmarthenshire Association and coordinating volunteers, 01974 groups/550591232330149/?fref+nf of Voluntary Services) COVID-19 241 338 Community Response Team - various C.A.S.T Coronavirus Action St help in the community by trained Help Llandysul & Help Pencader, Mellons & Trowbridge, community volunteers 01267 245 555 coordinating shopping, prescriptions, action partnership between Rumney etc. Contact Matt Adams, 01559 740 Coronavirus Support group, Eastern Carmarthen Foodbank 01267 232 101 146/ [email protected] High School and Bethania Church. carmarthenfoodbank@towychurch. Helping with groceries, utilities, co.uk Llandysul Foodbank – 07966 014 348 personal, spiritual and social needs. Llandovery Coop [email protected] Someone to talk to. Call 02920 775 934 food shop, 0330 0417 784. Lampeter Coop food shop or email [email protected]. 0330 0417 784 Give a brief message with your contact Help Llandovery, coordinating details and they will call you back. shopping, prescriptions etc, contact Lampeter Foodbank – 07582 905 743 01550 721 499. Grangetown Community Action, Tregaron support, coordinating network of neighbourhood volunteers YMCA LLandovery – Foodbank – shopping, prescriptions etc. Contact Cllr 01550 721 499 http://www.grangetowncardiff.co.uk/ Catherine Hughes 01974 298 700 home.htm Drefach Felindre Premier Shop, food Tongwynlais shopping. Contact 01559 371 278 / FLINTSHIRE Help with delivering shopping and 07919 150 980 prescriptions for vulnerable residents. Flintshire Covid 19 group, local Contact Cllr Linda Morgan 07779 CEREDIGION food delivery service. https://m. 975476 or Cllr Mike Pritchard Jones facebook.com/Flintshire- 07974825252. CAVO (Ceredigion Association business-offering-delivery-during- of Voluntary Services) COVID-19 coronovirus-105245144450487/ where Click and collect library service, Community Response Team - various you can pre-order titles from or by Nanny Biscuit, delivering food and help in the community by trained calling 029 2087 1071 (option 2) or services for vulnerable people in need. volunteers 01570 423 232 visit https://www.cardiff.gov.uk/ENG/ Also acts as a hub for volunteers. resident/hubs-and-housing-offices/ Aberystwyth Coop Contact Rob 07726 230989| info. click-and-collect-library-service/Pages/ Food shop, 0330 0417 784 [email protected]|www. facebook.com/nannybiscuit/ default.aspx Penparcau Hub, coordinating Money advice volunteers, 01970 611 099, FLVC (Flintshire Local Voluntary https://www.cardiffmoneyadvice. email: [email protected] Council) Contact Jan Owen co.uk/advice-during-covid-19/ Ymaichi, new online food shop 01352 744 000. covering Aberystwyth and surrounding Volunteering in Cardiff area. Contact 01970 606 010 C.A.B now working in partnership Opportunities to offer to give time www.ymaichi.co.uk with Flintshire foodbanks and other to help others in your communities agencies to deliver food parcels https://www.volunteercardiff.co.uk/ Aberystwyth Food Bank – 0300 330 2118 0800 242 58 44 [email protected] CAERPHILLY PEMBROKESHIRE Bow Street Spar food shop, 01970 617 683 PAVS (Pembrokeshire Association Caerphilly Council Community of Voluntary Services) COVID-19 Response, help with shopping and Borth Premier food shop Community Response Team - various prescriptions. Contact 01443 811490. 01970 871 543 help in the community by trained Age Cymru Caerphilly, advice for older Cardigan Coronavirus Support Group, volunteers 01437 769 422 persons during coronavirus outbreak, coordinating shopping, prescriptions, Pembrokeshire Foodbanks offering information and support. etc. Contact 01239 801 012 or 01834 861 999; info@pembrokeshire. Contact 02920 865897. [email protected] foodbank.org.uk wwha.co.uk 37 SUPPORT SERVICES DIRECTORY

PATCH Foodbank facebook https://www.facebook.com/ rhondda.foodbank.org.uk 01646 699 275 RhonddaWellbeingCoordinators/ http://rhondda.foodbank.org.uk/ [email protected] https://www.facebook.com/cynon Merthyr Cynon Foodbank, Cynon wellbeingcoordinators/ Fishguard Coop Food Shop Valley Church, The Lighthouse, 369 https://www.facebook.com/ Contact 0330 0417 784 Fernhill, Mountain Ash CF45 3EW TaffElyWellbeingCoordinators/ https://quickshop.coop.co.uk 07427 537437 / 01443 479306 Pentre Community Support - Covid [email protected] Fishguard Next Door Coordinator 19, community page helping members http://merthyrcynon.foodbank.org.uk/ Help with food shopping, prescriptions to stay connected during Covid-19 Pontypridd Foodbank, St Lukes and other requests. pandemic. https://www.facebook. Church, Cardiff Road, Rhydyfelin, Tel: Emma 07399 267 007. com/Pentre-Community-Support- Pontypridd CF37 5LG. Contact 07411 Covid-19-107835004185462/ Newport Engagement Officer, support 965958 / 01443 492033 info@ with community volunteering. Salvation Army Foodbank, emergency pontypridd.foodbank.org.uk http:// Tel: Rose Seymour 07495 700 297 support to local people in crisis. pontypridd.foodbank.org.uk/ email [email protected] Contact 01443 436833 https://www.facebook.com/ Good Neighbour Crymych, coordinate MERTHYR TYDFIL pentresalvationarmy/ shopping, prescriptions etc. Tel: Sian Elin Thomas, 07824 394 909 RCT County Borough Council, regular Voluntary Action Merthyr Tydfil, lists or Sara Williams, 07814 104 917. updates on council services and the types of services being offered information for residents. https:// by different organisations and their J K Lewis Food shop 01239 831 288 www.rctcbc.gov.uk contact details. Puts people looking for ways to help, together with Rhondda Coronavirus Update and RHONDDA CYNON TAF organisations looking for volunteers. Support Group, a Facebook page https://vamt.net/en/coronavirus/ Blaencwm Chapel Foodbank, with the latest updates and support providing emergency support to local on the Coronavirus for Rhondda Stephens and George Charitable Trust, people in crisis. Delivering Mondays residents. https://www.facebook.com/ help with groceries and food deliveries and Thursdays. Contact 07891 groups/196502235014389/about/ for most vulnerable and isolated locally. Will also deliver sandwiches. 035021 / https://www.facebook.com/ Penygraig/Treherbert/Treorchy Food requests can be taken by blaencwmchapel/ Valleys Kids, supporting people in the phone on 01685 377688. Contact local area providing shopping, food RCT Care & Repair Cwm Taf Helen Hughes 07940 094638 hampers, food vouchers. Penygraig - Morgannwg continue to care | 01685 377688 helenhughes@ 01443 420870 / Treherbert - 01443 for people in hospital and in the stephensandgeorge.co.uk community, offering a telephone 773835 / Treorchy - 01443 303300 befriending service and a delivery / Penygraig - [email protected]/ Twyn Action Group (TAG) Grub Hub service. Contact 01443 755696 Treherbet - [email protected] Offering a hot meal service for people https://www.careandrepair.org.uk/ Treorchy - [email protected] of any age in Merthyr Tydfil. A daily hot meal & dessert from just £4.50 a en/your-area/cwm-taf-care-repair/ Volunteering Matters Welcome day, Monday to Friday, and £5.50 on contact-us/ Friends, telephone befriending weekends. Contact 01685 709430. https://www.facebook.com/ service as an alternative to one-to- careandrepaircymru one meetings and supporting with Gellideg Foundation Group (GFG) – CORONAVIRUS - Rhondda Community deliveries and pick up. Also recruiting Eat Well 4 Less Service Network, looking for street volunteers volunteers. Contact Diane Matheson / Meals delivered to your door by GFG who can support the Rhondda 07788 310445 staff and volunteers. Contact Tracey Community by providing shopping Volunteer : https://forms. on 07394313497 or 07783for more service/befriending etc. gle/628Zdnmiqv62jzZW6 https:/ information.905533

https://www.facebook.com/ volunteeringmatters.org.uk/ groups/650222742465435/ Ynysybwl and Coed y Cwm Covid19 POWYS Cwm Taf Morgannwg Health Community Support Group, Crickhowell Volunteer Bureau, team up-to-date information supporting people in the local area Board, of volunteers helping with picking up from local health board. https:// providing a befriending service, picking pre-paid shopping, delivering pre- cwmtafmorgannwg.wales/ up shopping/medication. Recruiting volunteers so that there is a network ordered hot/cold meals locally, picking RCT Interlink, offer a range of across the villages. Contact Sue up prescriptions locally, telephone advice and support to help our local Pickering, [email protected] befriending, telephone pastoral communities during the Covid-19 support, posting mail, picking up crisis. Contact 01443 846200 or on Rhondda Foodbank library books. Service is only available Contact 07928 451374/ info@ 38 wwha.co.uk SUPPORT SERVICES DIRECTORY to those who have to self-isolate. https://www.valeofglamorgan.gov.uk 534091. Contact 01873 812177 Dinas Powys Voluntary Concern, Denbighshire Community Mental Newtown Network - COVID-19, helping with shopping, prescriptions Health Team. Contact 01745 443 Facebook group set up to offer etc for those who are self-isolating 194 services and support. and have no support network. Contact Vale of Clwyd foodbanks. Contact Wendy or Judy 02920 513700 / 07468 028953 |Idris.foodbank.gmail. Newtown Evangelical Church, help [email protected] with shopping, friendly calls, dog com walking and prayer. Contact 01686 Helping Hands Penarth, support. Vale of Clwyd Mind- support lines 624343 Including and not limited to, collecting – Lorraine Baylis 01745 351 635 / shopping, prescriptions, checking 01745 336 787 Llandrindod Wells -Cefnllys Ltd on vulnerable people, walking computer specialists offering help dogs. https://www.facebook.com/ Unllais eg for online shopping. Offering free groups/207933657118081/ Informative HUB for all support phone advice & support for anyone in agencies. Contact Joan Doyle 01745 Llandough Covid-19 Mutual Aid the high-risk group or over 70. Remote 827903/ 07766183275 |Director@ Group, local network of volunteers support for PC problems currently unllais.co.uk but looking into collection and repair, helping our communities through with safety precautions, of computers the challenging times ahead in requiring more maintenance. Contact dealing with the coronavirus covid-19 AGE CONNECT 01597 829 020 |https://www. pandemic. https://www.facebook. Advice for older persons during facebook.com/cefnllyslimited/ com/groups/216736309441390/ coronavirus outbreak offering Barry community COVID-19 news & shopping, picking up of prescriptions assistance, working to respond to the and a weekly phone call. SWANSEA challenges of COVID-19. Message Bee Forest Admin via direct message on Age Connect Cardiff & The Vale, Swansea Foodbank Facebook to request help or offer to advice for older persons during Contact 07815 534095 | info@ volunteer. https://www.facebook.com/ coronavirus outbreak, offering swansea.foodbank.org.uk groups/BarryCommunityCOVID19/ information on local shops, volunteers https://swansea.foodbank.org.uk/ in the area for shopping, picking up of prescriptions and a weekly phone call. SCVS (Swansea Council for Voluntary WREXHAM Contact 02920 683600. Service), Coronavirus information and support to help cope includes Wrexham CMHT (Community Mental RCT, Merthyr Tydfil and Bridgend. signposting to groups that can help Health Team) Contact 01443 490650. you, and even tips on games to Tŷ Derbyn 0300 085 8000 Flintshire keep children entertained when Contact 0845 549969. unable to leave the house. Contact Wrexham Foodbanks – 07538 547971 01792 544000 | www.scvs.org.uk/ coronavirus-inds CONWY STAY CONNECTED Age Cymru West Glamorgan, http://www.facebook.com/ telephone support service for Over 70s Clwb Rwgbi Nant Conwy Covid-19 goldiescymru is a link to Goldies (or over 50 and living with a disability Support Group Cymru - a Facebook community or long-term health condition). Offering support for people during connecting older people online. They Contact 01639 895202 | enquiries@ the Covid-19 outbreak, network of organise a Goldies Mini Sing & Smile agecymrywestglamorgan.org.uk volunteers across rural Conwy help live (or pre-recorded) session once a https://www.facebook.com/ with shopping, a friendly phone call week through their Facebook page, AgeCymruWestGlamorgan/ and delivering meals on behalf of where anyone can join in a sing-a- local businesses. Contact Llion Jones Swansea Covid 19 Support Group, long. Older people can join in, send 07444 805078. Facebook local Coronavirus support in requests, comment and share our group https://www.facebook.com/ CVSC (Conwy Voluntary Services posts and videos to help keep the groups/1110458535954111/ Council). Contact 01824 702 441 Goldies and wider community feel connected at this time. Conwy Community Mental Health VALE OF GLAMORGAN Team. Contact 03000 850 049

Vale of Glamorgan Council, updated DENBIGHSHIRE with latest Vale of Glamorgan Council service information during the current DVSC (Denbighshire Voluntary outbreak Services Council. Contact 01492

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