Questions & Answers:
Internet Connection Drops Out or Loses ConnectionChoose the appropriate product category to
troubleshoot your device. Android TV™ LCD TV VAIO® computers Other products
Hear TV Sound Through the A/V Receiver or Home Theater System SpeakersThere are a few
connections you can use to hear your TV sound through the speakers of your A/V receiver or
home theater system. We provide the two most common connections below. Select the
connection that works
Can I Connect an External FM Antenna to My A/V Receiver?You can't connect an external FM
antenna to your A/V receiver, but you can improve the FM reception. Adjust the position of the
supplied FM wire antenna (aerial) to a place where the reception condition is good
What Kind of Speaker Can I Connect to My A/V Receiver?You can connect speakers
with impedances of 6 to 16 ohms. To check the impedances of the speakers, check the back of
the speakers or the supplied manual. Only the STR-DH190 Bluetooth® stereo receiver has an
audio
Audio and Video from an HDMI Device Doesn't Output to My TV If My AV Receiver Is on Standby
ModeFollow these instructions to enjoy video and audio from HDMI® devices when the receiver
is in standby mode. Turn on your AV Receiver. On the AV Receiver remote control, press the
AMP MENU button. Select .
Can I Connect a Karaoke Microphone to an A/V Receiver?A karaoke microphone can't be
connected to your A/V receiver because the receiver doesn't have a microphone input.
No Sound Is Heard from the Inputs on My AV ReceiverCheck if sound is heard or if low sound
level improves after completing each step. Make sure to turn on your receiver and all input
devices. Connect the cables securely to the proper input and output terminals of What are the USB data transfer rates and specifications?The Universal Serial Bus (USB)
specification stipulates five data transfer rates: USB 1.0/Low-Speed: 1.5 Megabits per second
(Mbps) USB 1.1/Full-Speed: 12 Mbps USB 2.0/Hi-Speed: 480 Mbps USB 3.0/SuperSpeed: 5 Gbps
Program a Remote ControlFor a complete list of remote control codes and programming
instructions, visit the Remote Code Support website. You'll need the remote control model
number to find the appropriate codes and programming instructions
PROTECT or PROTECTOR is flashing in the display of the home audio device.NOTE: If model-
specific information is needed to complete any of these steps, refer to the instruction manual
with the product. If the words PROTECTOR and PUSH POWER appear in alternating sequence on
the display
No picture when I use an HDMI connectionMake sure your TV has the recent system software
installed. Check which input on the TV the source device is connected to. On the supplied TV
remote control, press the INPUT button repeatedly until it displays the
How to troubleshoot if there is no sound or intermittent sound from the speakers.Follow these
steps to troubleshoot if there is no sound or intermittent sound from the speakers. IMPORTANT:
Not all of these features and/or functions are available on all products. Consult the instruction
manual
My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) portThe optical jack is
designed to output sound when the video you're watching contains digital audio (PCM or Dolby
Digital® technology). This feature is available on certain digital broadcasts and streaming video
Test If Your Remote Control Sends an Infrared (IR) SignalAn IR Remote Control sends out
infrared light signals. You can't see infrared lights with your eyes, however, it may be visible with
the use of a digital camera, cellphone camera, or camcorder. IR remote controls No sound from the audio system connected to the TV through ARCFollow these steps if you
don't get any sound through the Audio Return Channel (ARC) connection. If model-specific
information is required to complete each step, check your manual. Make sure that your TV and
audio
Benefits of a Firmware UpdateA Firmware update improves the functionality and features of
your device. It can provide fixes to any performance issues that may occur. With the ever-
changing advances in technology, a firmware update also helps
How to Use the Audio Return Channel (ARC) feature and troubleshoot problemsThis article will
help you set up and use the HDMI® ARC input of your audio video device. Basic Information
What Is the Audio Return Channel (ARC) Feature ? How Do I Use the ARC Feature of the TV ?
Connecting a
My remote control doesn't workPossible causes The remote control may not work or operate
correctly for the following reasons: The remote has lost Bluetooth® connection (only for
remotes that have the built-in IR Blaster function). The remote
No Picture on the TV When Connected to a Audio/Video (A/V) DeviceBefore You Start A
separate article is available for issues when there is no picture when using an HDMI® connection
. Make sure your TV has the recent system software installed. System software updates are
available
What is DLNA technology?Digital Living Network Alliance® (DLNA) technology provides home
networking capability to many home audio and video devices, including computers, game
consoles, digital cameras, and portable/mobile products. It
No sound from the center or surround speakers.If you are not able to get any surround sound
effects when playing audio, there may be a problem with your hookup or there may be an
incorrect setting. Follow these steps to try to resolve this issue. IMPORTANT: Steps to Perform a Power Reset on your Home Audio or Video ProductPower off your device.
Unplug the power cord from the electrical outlet. Leave the power cord disconnected for at
least 60 seconds. Plug the power cord back into the electrical outlet. If your device is plugged
How to obtain replacement parts, accessories or software for a Sony product.Replacement
parts, accessories, and software for Sony® products can be obtained from Sony Parts and
Accessories. NOTE: If the item that you are looking for has been discontinued or is not available
from the Sony
How to troubleshoot low sound or no audio from the rear surround sound
speakers.IMPORTANT: If model-specific information is needed to complete any of these steps,
refer to the instructions supplied with the product. NOTE: Because each of these steps
represents a possible solution to this issue
How to use the Audio Return Channel (ARC) featureMost devices that support the ARC feature
will have one or more HDMI inputs labeled (ARC). Not all TVs and receivers are supplied with the
ARC feature. To verify that the receiver and the TV support the ARC feature
What is the difference between an active subwoofer and a passive subwoofer?A subwoofer
(sub) is speaker, that is dedicated to the reproduction of low-pitched audio frequencies most
commonly referred to as bass. Passive Sub: Passive subs are called passive because they need to
be powered
There's No Picture from a Blu-ray Disc Player and the TV Screen Is Completely Black or
FlashesThis may be an indication that there is a loose connection or an incorrect setting. Before
You Start Check if the picture is displayed on the TV screen after completing each step. This
solution assumes the player
The picture from the DVD or VCR does not show on the TV screen.Follow this procedure to
troubleshoot if the picture from the DVD/VCR combo does not show on the TV screen. NOTE: A VCR tape being played back must be recorded in the NTSC format. Verify that the DVD/VCR
combination
My Stereo System Won't Turn OnCheck if there's a light indicator on your stereo system after
you complete each step. If you need model-specific information to complete any step, check
your manual. Securely plug your device to a working wall
How to troubleshoot no sound coming from an active subwoofer.IMPORTANT: If model-specific
information is needed to complete any of these steps, check the specifications or supplied
operations guide. NOTES: Because each of these steps represents a possible solution to this
How do I register a Sony product?All Sony® products can be registered online at the Sony
Product Registration Web site.
Disable the Demo Mode of the Audio SystemAudio Systems may enter the Demo Mode if the
unit is powered on for the first time or the unit isn't operated after the power is turned on. To
disable the Demo Mode, turn the unit off and press the DISPLAY button
There is a buzzing or humming sound coming from the connected speakers or subwoofer.Follow
the steps below to troubleshoot this issue. IMPORTANT: All the speakers connected to the
receiver must be rated at 8 ohms or higher. If model-specific information is required to
complete any of the steps
How to connect speakers to an Audio/Video (A/V) stereo receiver.Turn off the A/V receiver.
Connect the speaker wires to the speaker terminals on the rear of the A/V stereo receiver.
IMPORTANT: For spring clip terminals, press down on the red (positive) or black (negative) clips
Audio System Turns off by ItselfIf your audio system turns off by itself, there may be a problem
with the electrical power or a possible loose connection. Follow these steps to troubleshoot this
issue: Check your device manual for model-specific Troubleshoot Consumer Electronics Control Function (CEC) IssuesWhat Is Consumer Electronics
Control (CEC)? Consumer Electronics Control (CEC) is an HDMI® function that allows the
command and control of devices (cable box, Blu-ray Disc™ player, etc.) connected to your audio
What gauge of speaker wire is recommended for connecting speakers to a stereo
system?IMPORTANT: Some home theater surround sound systems use non-standard plug-in
connections. In these cases, using separately purchased speaker wire is not possible, we
recommend contacting the Sony parts and accessories
What is the difference between Dolby ProLogic, Dolby ProLogic II, Dolby Digital (AC3, 5.1) and
DTS audio surround sound technology?Surround sound consists of multi-channel audio.
Different surround sound types encode and decode this audio differently. Dolby® ProLogic
technology This consists of four discrete channels of audio (left, right,
What is DLNA technology?
My Active Subwoofer Doesn't Turn OnCheck if the subwoofer turns on after you complete each
step. If you need model-specific information to complete any step, check your manual. Make
sure to plug the subwoofer into a working wall outlet. Make sure
Does My 4K AV Receiver Support HDCP 2.2?Supported Models STR-DH590 STR-DH770 STR-
DN860 STR-DN1060 STR-DN1070 STR-DN1080 STR-ZA1000ES STR-ZA2000ES STR-ZA3000ES STR-
ZA2100ES STR-ZA3100ES STR-ZA5000ES Unsupported Models STR-DN840 STR-DH550 STR-
DH750 STR-DN1050
The A/V Receiver or Soundbar Does Not Send the 4K Signal to the TV Using an HDMI
ConnectionMake sure all of the devices are compatible with High Dynamic Range (HDR) or
Enhanced format 4K signal and then check the connection and settings depending on the video
signal. Before You Start Check if the 4K signal How to use the YouTube app and troubleshoot problemsThis article provides information on
how to setup and access the YouTube™ app, use the features, and troubleshoot issues that may
occur when you watch videos on your device. Features, functions, and setup What Is
The home theater or sound bar system automatically mutes or shows a muting
message.MUTING appears on front panel display of the home theater or sound bar system if
there is no audio signal sent from the HDMI® ARC output of the audio system to the TV HDMI
ARC input. This is a normal operation.
General troubleshooting for app related issuesThe following are lists of troubleshooting articles
for app related issues on your device: Video Stations Disappear from the List of Available
Stations Network Error or Unable to Access the Network to View or Listen
How to perform a Test Tone.IMPORTANT: Not all Blu-ray Disc® Home Theater, DVD Home
Theater, and AV receivers have a Test Tone function. Refer to the specifications or instructions
manual supplied with the unit to check if the Test Tone function
Discontinuation of Video & TV SideView App's TV Program Guide and Video on
DemandFrequently asked questions regarding functions unavailable on the Video & TV
SideView™ app after the Version 5.0 update: What functions will be unavailable after the update
to version 5.0? The following functions
What are the remote control codes?Over the years Sony® has produced thousands of different
devices, many of which came with their own remote control. Because of this, and because it
would be so cumbersome to list all of the codes for all the remotes
Error: UNLOCK is displayed on the Audio/Video (A/V) receiver.When the UNLOCK error message
appears in the display of the A/V receiver, there is either a problem receiving a digital audio
signal or the system is tuned to receive a digital audio signal but there is no digital How to establish an HDMI connection between a TV and other device.Follow the steps below if
the HDMI® connection between your TV and other device is not working. Make sure both the TV
and other device are turned on. While turned on, unplug the power cords for the TV and device
How to use the Pandora app or fix errors that appear when using the appThis article is designed
to help direct you to articles regarding how to set up and access the Pandora® app, how to use
the features, and how to resolve some issues that may occur when trying to access the app.
How to turn off the DEMO mode on a Home Theater system or a Home Audio
system.Depending on the model of your audio device, the steps to disable the DEMO mode
varies. IMPORTANT: If model-specific information is needed to complete any of these steps,
refer to the operating instructions supplied
How to hear sound from a disc player, cable set-top box or satellite receiver through the
speakers of the audio system.Follow the steps below to connect the disc player, cable set-top
box, satellite receiver or other similar source device to the audio/video (A/V) receiver or home
theater system. IMPORTANT: Although there may be
The speakers produce static or distorted sound.If all you hear from the speakers is static or
distorted sound, there could be an incorrect setting or there may be a problem with the
speakers. Follow these steps to try to resolve this issue. Verify the speakers
How to preset radio stations on the stereo mini system.Follow this procedure to preset radio
stations on the stereo mini system. Turn on the stereo mini system. On the system remote
control, press the TUNER/BAND button to select FM or AM . Press the TUNING +/- button
Termination of the YouTube App on Certain Televisions and Video ProductsSome models also
include the New YouTube™ for TV app. You may experience a black screen, an error message
appears, or videos stop playing, when you use the New YouTube for TV app. These symptoms
are not a failure How to troubleshoot a subwoofer that turns off by itself.WARNING: There is a risk of hardware
damage. Before diagnosing the problem, turn off the subwoofer. Do not connect or disconnect
any cables if the subwoofer is turned on. IMPORTANT: If model-specific information
There is no display on the receiver or amplifier LED screen.Follow this procedure to troubleshoot
no display on the LED screen. IMPORTANT: If model-specific information is required to complete
any of the steps in this solution, refer to the operating instructions supplied
How to use and troubleshoot the Video & TV SideView appThis article is designed to help you
setup and access the Video & TV SideView™ app, use the features, and resolve some issues that
may occur when you use it. Getting started What Is It and Where Can I Get It? Compatible
How does HDMI pass through feature work?The HDMI Pass through feature lets you output the
HDMI® signal (audio/video) from a Blu-ray Disc®, cable box, satellite receiver or other source
device to the TV even when the receiver is in standby mode. All of
What IR frequency do Sony® remote control units use?The remote control IR frequency used by
Sony products is not a published specification, therefore, the information is not available.
PROTECT and PUSH POWER flash alternately on the amplifier screen.The PROTECT and PUSH
POWER messages will flash alternately when the protective device of the amplifier has been
activated because a strong signal was input, or if there is a short-circuit detected. To resolve the
The display on the A/V receiver displays LPCM or stereo instead of Dolby or DTS.This may occur
when an external source like a cable box, satellite receiver, PlayStation®3 (PS3®) game console
or a Blu-ray Disc® (BD) player is connected to the A/V receiver using HDMI® cable and the HDMI
Audio
What Is the VeWD App Store (Opera TV Store)?It's an online application delivery service from
the VeWD (previously Opera) browser which provides apps that work with your devices. Not all
Blu-ray Disc™ players and audio systems support the VeWD App Store (previously The audio, video, or both goes out when using an HDMI connection.Follow these steps to
troubleshoot why the audio, video, or both goes out when using an HDMI® connection. NOTE:
Because each of these steps represents a possible solution to this issue, check the audio or video
Test the speed of your Internet connectionBefore you start Your computer needs an active
Internet connection to access the suggested websites to test your connection speed. Your
connection speed may vary from time to time. The results of your test may not
What are magnetic fluid speakers and how are they better than a traditional speaker?In a
conventional speaker, a voice coil is suspended on a damper made of cloth. As the voice coil
moves up and down, the damper also vibrates. This generates secondary sound pressure waves
that can cause distortion
Popping, Static, or Crackling Noise is Heard from a Speaker When Connected to an Audio
DeviceFollow these steps to troubleshoot the issue: Turn off the audio device. Make sure that
the speaker wires are properly connected to both the speakers and audio device. Turn off any
nearby electronic devices that
What is NFC?Near Field Communication (NFC™) is a standards-based connectivity technology
that makes it more convenient to make transactions, exchange digital content, and connect
devices. It's a technology enabling short-range
The sound cuts in and out intermittently from one or more speakers.If the audio sound is
intermittent through one or more of your speakers when playing your stereo, there may be a
problem with the connection or a problem with the speakers. Follow these steps to try to
resolve this
How to reset the sound fields to the factory default settings on the A/V receiver.Follow this
procedure to reset the sound fields to the factory default settings on the A/V receiver. Turn off the A/V receiver. Press and hold the MODE button, while pressing the POWER button. NOTE: S.F
Initialize
Termination of the YouTube App on Certain Televisions and Video Products.Google® services,
the service provider of the YouTube® app, posted an important notice on their official web site
on January 20, 2015 that Google services will no longer support the YouTube apps on certain
devices
Audio/Video (A/V) receivers that only operate with the supplied remote control.The following
Audio/Video (A/V) receivers will only operate with the supplied remote control: STR DA90ESG
STR DE1015G STR DE815G STR DE905G STR DE805G STR GA9ESG All 1995 model A/V receivers.
Can the impedance (ohms) of the speaker be different from the impedance of the
receiver?Ohms is a rating that refers to the restriction of power, or impedance. The higher the
ohm rating, the more impedance is applied to the flow of power. Most home receivers and
speakers are rated 4, 6 or 8 ohms. The
The picture from the DVD player skips or freezes during playback.Follow this procedure to
troubleshoot if the picture from the DVD player skips or freezes during playback. Remove the
disc from the DVD player. Clean the disc. Reinsert the disc into the DVD player. Play the disc
General information on how to adjust the bass and treble surround parameters on the A/V
receiver.Follow this procedure to adjust the bass and treble surround parameters on the A/V
receiver. Start playing a program source encoded with multi-channel surround sound. Press the
SUR button. Press the cursor left
Termination of vTuner Internet Radio Streaming ServiceFor more information, visit the vTuner™
Network Service termination page. How to display the volume of the receiver on the TV.NOTE: All Sony® receivers do not have the
capability to send a video signal and display information to a TV. Refer to the supplied manual or
specification information for model-specific information. The volume of
How to connect a television and other audio/video (A/V) components to an A/V receiver.When
determining the best connection method for setting up your home entertainment equipment
like VCR, DVD player, DVD recorder or DVR unit, cable box, or satellite receiver, etc., it is
important to consider the
What devices are compatible with the one-touch listening function?NOTE: Not all Sony®
products are supplied with one-touch listening capabilities. To see if your Sony product has the
one-touch listening feature, check the specifications. The one-touch listening function is
compatible
What is the Variable Attenuation Control System (VACS)?Variable Attenuation Control System
(VACS) provides automatic control of frequency and levels to minimize distortion. Even if you
turn the volume up to a high level, the VACS feature will cause you to hear minimal
The Audio/Video (A/V) receiver displays PROTECT when starting a DVD movie.If the A/V receiver
is displaying PROTECT when starting a DVD movie, there could be a loose connection or an
incorrect setting. Follow these steps to try to resolve this issue: IMPORTANT: If model-specific
information
My A/V Receiver has Poor or No Radio ReceptionCheck the radio reception after you complete
each procedure. If you need model-specific information to complete any step, check your
manual. Verify that the A/V receiver is set to Tuner. Make sure to select the
Sound Issues on One or Both Sides of the HeadphonesBefore You Start This solution has been
written to work with all products that can use headphones. Because of this, some steps are only
spelled out in general terms because the process to perform particular steps Can the speaker wires be lengthened or extended?It is not recommended that the speaker wires
be lengthened or extended. Doing so may reduce the audio quality and performance of the
connected speakers. There are several variables to consider when extending speaker
Can an active subwoofer be connected to a stereo receiver that does not have a MIX/SUB
output?If the stereo receiver does not have a MIX / SUB output, then the available inputs and
outputs on the subwoofer will determine whether or not the subwoofer will be compatible.
Check the subwoofer to determine if
What types of HDMI ports are used on Sony products?IMPORTANT: To determine the type of
HDMI® port on your Sony product, check the specifications or supplied operations guide. Sony
products may have one of the following type of HDMI ports: Type A Standard: This HDMI
Unable to play a movie using the Vudu app in Dolby 5.1 surround sound.The following are
required to play a movie using the Vudu™ app in the Dolby® Digital 5.1 format: The movie must
be played in either the HD or the HDX format. The Internet video device must be connected to
an audio
How to troubleshoot low volume or no sound from the connected speakers of the Audio/Video
(A/V) system.IMPORTANT: If model-specific information is needed to complete any of these
steps, refer to the operating instructions supplied with the product. NOTE: Because each of
these steps represents a possible solution
Setting the HDMI audio input on the Audio/Video (A/V) receiver.Depending on your unit, you
can use the Audio settings menu of the A/V receiver to make settings for the audio to suit your
preference. IMPORTANT: If model-specific information is needed to complete any of the steps
How to connect a turntable (record player) to a stereo system.To connect a turntable to a stereo
system, the stereo system should have a PHONO input. If a PHONO input is not available, the
turntable must have a built-in amplifier or an in-line amplifier must be used to connect How to connect two subwoofers to a Sony® stereo receiver.Follow this procedure to connect
two subwoofers to a Sony® stereo receiver. IMPORTANT: Connecting two subwoofers to a Sony®
stereo receiver is not supported unless the stereo receiver has a second subwoofer output
The function buttons or control knobs on the unit do not respond.If the function buttons or the
control knobs on the Audio/Video (A/V) receiver no longer work, follow these steps to try to
resolve this issue. Turn off the power to the A/V receiver. Unplug the AC power cord for
General information about connecting an A/V component to a computer.The biggest challenges
of connecting a computer to an A/V component is the connection type, resolution and refresh
rate. Most of the time a computer is manufactured to be connected to a computer monitor and
a TV
What is the difference between Pulse-Code Modulation (PCM) and Dolby Digital®
technology?Pulse-Code Modulation (PCM) and the Dolby Digital® technology refer to different
types of digital audio recordings. PCM is the conventional method for converting analog audio
into digital audio. The PCM audio recorded
Can more than one speaker be connected to one speaker connection?Connecting more than
one speaker to a speaker connection is not recommended and not supported.
There is no sound when connected to a TV using an HDMI-to-DVI adapter or cable.This issue can
occur with an Audio/Video (A/V) receiver that has HDMI® Active Intelligence. HDMI
communicates with all of the HDMI-connected devices and requires authentication (a.k.a.
handshake) from each device
What is the Home Theater Control feature?Home Theater Control is a feature found on select
products that allows the on-screen control of your Home Theater through your TV menu screen.
Using this feature the TV automatically detects a compatible audio system There is no sound from the center speaker when playing a DVD.If there is no sound coming from
the center speaker when playing a DVD, there may be a problem with your connection or there
may be an incorrect setting. Follow these steps to try to resolve this issue. IMPORTANT:
How to use the Video & TV SideView application for the Android mobile digital device.NOTES:
The Video & TV SideView™ app is a replacement for the Media Remote app, and the Media
Remote app is no longer available on either the Google Play™ store website or on the iTunes®
website. More information
What is the difference between upconverting and upscaling?Upconversion changes the
connection type through which the video travels; upscaling changes the resolution of the
displayed video signal. Upconversion - Upconverts composite video to S-Video, S-Video to
component
There is no audio from the turntable through the Audio/Video (A/V) receiver.Standard
turntables that do not have a built-in pre-amplifier require a specific amplified PHONO input on
the A/V receiver in order to operate correctly. If the A/V receiver does not have a PHONO input
and the turntable
Can Sony remote controls be programmed to operate two or more TVs?Most remote controls
are designed to be programmed for only one TV at a time - unless the TVs you want to control
remotely are all made by the same manufacturer and operate using the same Infrared (IR)
frequency
What is the optimum setting for the Low Frequency Effect (LFE) of the subwoofer output?Some
Sony® receivers will allow different output settings for the Frequency Effect (LFE) channel. The
best setting for this channel will depend on the listener, the active subwoofer being used, the
size and placement How to connect a portable audio player to a stereo system using an audio cable.Follow these
steps to connect a portable audio player to a stereo system. IMPORTANT: Some products may
not have a jack to connect an audio cable. For details, refer to the manual of each product. An
appropriate
The display does not light up or cannot be seen on my stereo receiver.If you are unable to see
the Audio/Video (A/V) receiver display or if the display does not light up, it is possible that a
power fluctuation may have affected a setting. Follow the steps below to reset the A/V receiver
Compatible Operating System for Smartphones and Tablets to Support Video & TV SideView
AppVisit the Video & TV SideView™ website for the latest compatibility information for your
smartphone and tablet.
Update the Software of the Elevated Standard (ES) ModelsYou can update the software of your
device through the following procedures: Using the Network Update feature of your device.
Check your manual to see if your device has a Network Update feature steps on to perform
How to set up a DLNA server using Serviio software with a Windows operating system.By setting
up your computer as a Digital Living Network Alliance® (DLNA) server, you can stream media,
such as music, photos or video, over your network to a DLNA®-supported device. DLNA devices
include certain
How to scan or tune preset radio stations.Follow the steps below to scan or tune preset radio
stations. On the front panel of the Audio/Video (A/V) receiver, press the TUNER FM/AM button
to select the desired band. Press the PRESET TUNING + or PRESET TUNING
The stereo unit is not displaying XM Satellite Radio channels.If you are not able to view any of
the XM Satellite Radio® channels, try the following steps to resolve this issue: IMPORTANT: If
model-specific information is needed to complete any of these steps, refer to the The stereo receiver will not play the right audio format when playing a Blu-ray Disc title.The
steps below will help resolve the inability of the Blu-ray Disc® (BD) player or BD Home Theater
(HT) system to output a Dolby® Digital +, Dolby TrueHD, or DTS™ HD bitstream signal to an
Audio/Video (A/V) stereo
Recording from a turntable or record player.Connect the turntable or record player to the stereo
system. Connect the audio output of the stereo system to the left and right audio input of the
audio recorder you are going to be using. Press the RECORD button
What’s special about the DLNA feature and how does it work?The Digital Living Network
Alliance® (DLNA®) feature refers to the technology that provides home networking capability to
many home audio and video devices to stream media photos, video, and audio between devices
What is High-Definition Multimedia Interface (HDMI) specification and what are the
advantages?The HDMI® specification is a connection method that combines both uncompressed
audio and video into a single digital interface and is used for connecting various types of
products. It supports both high-definition
What Is Video & TV SideView?The Video & TV SideView™ app allows your Android™ or Apple®
iOS® mobile device to function as a remote control for your TV, Blu-ray Disc™ player, etc. What
Does It Require? A mobile device with a compatible operating
How do I setup my computer as a DLNA server?Setup your computer as a Digital Living Network
Alliance (DLNA) server to enjoy streaming music, videos, and photos over the network to a
DLNA-supported device like TV's, Blu-ray Disc™ players, Home Theater systems
How to troubleshoot static sound or distorted audio coming from the CD player.IMPORTANT: If
model-specific information is needed to complete these steps, refer to the instructions that
came supplied with the product. NOTE: Test the sound of the CD player after each step to
determine if the What is BBE® High Definition Sound?BBE High Definition Sound is an advanced professional and
broadcasting sound enhancement technology that recovers the clarity of sound by
compensating for the differences that occur in speakers and headphones. The
The optical cable does not plug into the optical port of the audio device correctly.Most optical
cables ship with a clear protective sleeve on one end or both ends of the optical cable
depending on the type of connectors it has. Remove this sleeve to use the cable.
What Is Wireless Encryption and Why Is It Used?Wireless encryption secures your wireless
network with an authentication protocol. It requires a password or network key when a user or
device tries to connect. If your wireless network isn't secure, unauthorized
What are the differences in DLNA device classes?DLNA Certified televisions, Blu-ray Disc™ (BD)
players, computers and mobile phones are not all the same. While the certification assures that
the devices will operate to a certain standard, the DLNA® capabilities
How to connect a computer to an A/V receiver.NOTE: The ability to connect a surround sound
receiver to a computer will depend on the available connections on the computer. Connect a
stereo mini-pin cable from the speaker output on the computer sound card to
Is information about the HDMI versions available for Sony products?There is much confusion
about the HDMI® versions and concerns about compatibility. For this reason, we do not
promote the HDMI versions incorporated on many of our products. Instead of HDMI version
numbers, we advertise
The video goes in and out.Intermittent drop-outs in video may occur if there is a loose
connection or an overloaded circuit. Follow these steps to try to resolve this issue: IMPORTANT:
If model-specific information is needed to complete
None of the listed manufacturer codes work to control a component.The manufacturer codes
provided for programming a remote control to operate a component not manufactured by Sony (third-party component) may not work or may not work properly for several reasons. The most
common
How to obtain support for the Sony Playstation console, games, and accessories.All support for
the Sony Playstation® console, Playstation games and Playstation accessories is handled by Sony
Computer Entertainment, Inc. Information is available online at
https://support.us.playstation.com/
Unable to display subtitles when streaming videos via DLNA.Subtitle (such as the .srt file format)
is not supported by the Digital Living Network Alliance® server (DLNA) hence will not be
displayed when streaming videos. NOTE: Subtitles can be added to movies without a
Can an equalizer be connected to a Sony® A/V receiver?An equalizer needs to be connected to
the tape monitor loop on an AV receiver in order to operate. The current line of Sony® receivers
do not have a tape monitor loop. For this reason, it is not possible to connect
The stereo system or receiver will not turn off.Follow this procedure to troubleshoot if the
stereo system or receiver will not turn off. Unplug the stereo system or receiver from the AC
outlet. Check the speaker connections. Plug the stereo system or receiver
The volume level raises or lowers by itself.Follow this procedure to troubleshoot if the volume
level of the stereo system raises or lowers by itself. Ensure that the issue is not being caused by
the media being played. NOTES: If the issue always occurs at
Are Sony® receiver remote controls compatible with all third-party Audio/Video (A/V)
products?The compatibility between the supplied remote control and third-party products
cannot be guaranteed. NOTE: The procedure to program a Sony® remote control varies by
model. Complete instructions and component codes
How to adjust the bass sound on the mini Hi-Fi stereo component system.To adjust the bass
sound on the mini Hi-Fi stereo component system, press the GROOVE button on the front of the stereo to select GROOVE ON , V-GROOVE ON , or GROOVE OFF . NOTE: Each time the GROOVE
button is pressed
A speaker is not producing any audio, or is making a popping, crackling or fuzzy sound.Follow
the steps below if one of the speakers in the home audio system is not producing sound, or is
popping, crackling, or producing a fuzzy sound. Play a different source. Check the speaker wire
for this channel
Can a passive subwoofer be connected to the SUBWOOFER PRE OUT on the stereo
receiver?Only an active subwoofer can be connected to the SUBWOOFER PRE OUT on the stereo
receiver.
Can a ZONE 2 component output an HD signal from an HDMI® source?The ZONE 2 component
output jacks on the Audio/Video (A/V) receiver will output analog video signals only. To output a
signal from the ZONE 2 jacks, the source device must be connected to one of the composite or
How to use the Video & TV SideView application for the Apple iPhone mobile digital device and
the Apple iPod touch portable player.IMPORTANT: The Video & TV SideView™ app is a
replacement for the Media Remote app, and the Media Remote app is no longer available on
either the Google Play™ store website or on the iTunes® website. More information
No digital audio when connected with an optical or digital coax cable.Verify the following: Does
the device that is connected to the receiver support a digital audio format? NOTE: Additional
information and troubleshooting steps are availble if a Sony® TV does not output sound using
There is low volume or distorted audio from the turntable.Standard turntables require a specific
amplified PHONO input on the Audio/Video (A/V) receiver in order to operate correctly. Without
amplification of the turntable signal, low volume or distorted audio will occur How to Delete a Pandora Internet Radio Station.Steps to Delete a Pandora® Internet Radio
Station Using a Computer, Tablet or Smartphone. Using a computer or smart device, log in to
the Pandora website. Click the sign-in link at the top of the page. Enter the
No USB or Not Supported appears on display when connecting an iPod or iPhone.NOTE: Not all
Home Theater systems have USB ports or are compatible with Docking Stations. To see if your
Home Theater System has a USB or Docking Station port, check the specifications. The Home
Theater system
The volume changes when selecting surround sound modes or input sources on the
system.Sony® Audio/Video (A/V) receivers provide many different surround sound settings and
input sources. Due to the way that the audio is electronically divided within the A/V receiver, it
is normal for the overall volume
There is no sound from the front speakers and all the sound is coming from the rear speakers.If
you are able to get sound from the rear speakers but no sound from the front speakers, this
could be an incorrect setting or the speaker wires may be connected incorrectly. Follow these
steps to try to resolve
Unable to program a remote control to operate a Sony DVD/VCR combination deck.Sony
DVD/VCR combination decks have a Command Mode setting that allows the user to change the
IR frequency that the unit accepts. This feature allows up to three units to be in the same room
and be controlled separately
How to register a mobile device to use with the Video & TV SideView app.Visit the Video & TV
SideView website to register a smartphone or tablet. Make sure that the Internet video device
that you want to register is compatible with Video & TV SideView™ app. Make sure that the
Internet The TV Doesn't Recognize the Audio System When Using the HDMI Control FeatureFollow the
steps below to resolve the issue: Make sure both the TV and audio system have the HDMI
Control feature. Check the specifications of the device to verify if your product has HDMI
Control or BRAVIA® Sync
How to troubleshoot for faulty speaker wires and connections.Turn off the Audio/Video (A/V)
receiver. Disconnect all of the speaker wires from the rear of the A/V receiver. Make sure that
the speaker connection and speaker wire are not damage or pinched. Power on the A/V
There is no sound from the system when connected to the DIGITAL MEDIA PORT adapter.When
connecting your Audio/Video (A/V) system to a DIGITAL MEDIA PORT adapter that also has a
Walkman® player connected, check the following in order to make sure sound will be heard:
IMPORTANT:If model-specific
No computer audio when playing a Blu-ray movie with DTS HD Master Audio on an external TV
via HDMI.You may see video but not hear any sound when trying to watch a Blu-ray Disc™ (BD)
movie with DTS™ HD Master Audio on a external TV using an HDMI® connection from the
computer. You may hear audio during the previews
Unable to select some of the inputs when using the Zone 2 function.As part of the normal
operation of the A/V receiver, only the signal from equipment connected to certain analog input
jacks are output through the ZONE 2 OUT of the A/V receiver. The analog inputs vary based on
How to connect a transmitter for wireless speakers or headphones to a stereo
receiver.IMPORTANT: The stereo receiver must have composite audio output jacks to complete
this procedure. On the back of the stereo receiver, connect one end of the audio cable to the
AUDIO OUT jack. On the back of the
There is no sound from subwoofer or rear speakers when the A+B speaker setting is
selected.Selecting the A+B speaker setting on the Audio/Video stereo system will set the sound field to 2CH. With the system set to 2CH, the rear speakers and the subwoofer will not produce
any sound, even if playing audio
What is a low-pass filter?A low-pass filter attenuates or reduces high frequencies at a set level
(crossover point), while allowing low frequencies to pass through to a speaker or subwoofer.
Do I have to pay for a subscription service to receive video content?NOTE: Not all Sony®
products have the ability to access video subscription services. To see if your unit is compatible
with this service, check the supplied manual. You do not have to pay for a subscription service
What is the Network Audio Remote application for Android devices?The Network Audio Remote
application (app) is available on certain Internet capable home audio devices. The app allows
you to turn your Android™ smartphone or tablet into a music controller for the audio system
The Audio/Video receiver does not produce a multi-channel or Dolby Digital sound when
receiving audio from a digital source.If the A/V receiver does not recognize a surround sound
signal (the display reflects 2-channels only), or if the Dolby® Digital icon does not light, follow
the steps below to troubleshoot this issue. IMPORTANT:
The stereo system switches Audio/Video (A/V) inputs by itself.Follow this procedure to
troubleshoot if the stereo system switches Audio/Video (A/V) inputs by itself. NOTE: Each of
these steps represents a possible solution to this issue, check to see if the issue is resolved after
Cannot select a specific input on the receiver, or the input is skipped when cycling through the
inputs using the remote control.Some Audio/Video (A/V) receivers have a feature which allows
you to turn off a specific input. If the input is turned off, it will be skipped when cycling through
the inputs using the FUNCTION button on the remote
The network update warning keeps appearing when using the Internet video feature.To make
sure that the player has the latest firmware for playability improvement, it is normal for the network update warning to appear every time you want to use the Internet video feature. When
the warning appears
Does Sony manufacture products that are compliant with Digital Living Network Alliance (DLNA)
guidelines?Sony manufactures many products that are compliant with DLNA® guidelines. Some
of these products include VAIO® desktop and notebook computers with VAIO Media™ 5.0
software or later installed, RoomLink® media receivers
Error: LOCK appears in the display when the function buttons are pressed.The LOCK error
message will appear in the display of the Audio/Video (A/V) receiver when the function buttons
or control knobs stop responding. Follow these steps to try to resolve this issue. Turn off the
power
How to set up a DLNA server using the Serviio® software with an Apple® Mac OS® operating
system.By setting up your computer as a Digital Living Network Alliance® (DLNA) server, you can
stream media, such as music, photos or video, over your network to a DLNA-supported device.
DLNA devices include certain TVs
Internet streaming videos only playback in Standard Definition (SD)Before you start Make sure
that your device has the latest firmware update installed. Make sure that you meet all playback
requirements listed by the app provider. Below are links to some provider websites where
The STEREO indicator light turns on and off, or does not come on at all.Follow this procedure to
troubleshoot the STEREO indicator on the receiver. NOTE: The STEREO indicator light only
illuminates when a strong enough stereo broadcast is being received. Ensure the receiver has
been
How to connect a computer to an A/V receiver.The type of audio connection between the A/V
receiver and the computer will vary based on the available input and output connections that
are available on the A/V receiver and the computers sound card. When making Humming or Buzzing Noise is Heard When Listening to an External SourceFollow the steps below
to troubleshoot noise when listening from an external source. Make sure to perform sound tests
after each step. Plug the receiver and the external source directly to the main outlet to avoid
What is the difference between a digital optical and digital coaxial connection for audio?Digital
optical and digital coaxial connections are used to transfer audio signals from a DVD player to an
Audio/Video (A/V) receiver or digital recording device. The audio signal stays in a digital format
using
What is the Media Go software?The Media Go™ software allows you to easily transfer music,
photos and videos from your computer to your Sony® portable device, such as the PSP® system
or a phone, or import from your device to your computer. Media
Do I have to register the Internet video device with Google to use the YouTube
app?IMPORTANT: This solution does not apply to Sony® TVs, Blu-ray Disc® players or Media
Players powered by Google® TV. Sony Internet video devices do not require a Google®
registration to use the YouTube® app. NOTE:
The labels on the buttons or keys of the remote control are wearing off and fading away.The
labels on the buttons or keys of the remote control may wear off or fade away. This issue may
be caused by the use of cleaning solvents on the keys or residue on the fingertips of the
individual using the remote
The audio quality of television broadcasts is poor when listening through a surround sound
receiver.There are many factors that can cause poor television audio through a surround sound
receiver. Follow these steps to troubleshoot the issue. NOTES: Because each of these steps
represents a possible solution to this What is the storage capacity of Blu-ray Disc media?Blu-ray Disc® rewriteable media is identified
with gold trim on the packaging and the BD-RE designation. Blu-ray Disc recordable (write once)
media is identified with grey trim on the packaging and the BD-R designation
What type of equipment is needed to receive satellite radio on an Audio/Video (A/V) receiver?If
your A/V receiver is capable of XM Satellite Radio® service and/or SIRIUS Satellite Radio®
service, to enable this feature, you will need to purchase a compatible tuner, antenna and a
subscription to the Satellite
How to get started viewing photos, video, or listen to music using my home network.If you do
not have one already, then you will need a set up either a wired or wireless Home Network and
make sure your Digital Living Network Alliance (DLNA®) Media Player or Client and your DLNA
Media Server are
How to remove a dock adapter from a Sony® docking station.To remove a dock adapter for an
Apple® iPod® portable player or an iPhone® mobile digital device from a docking station, follow
these steps: NOTE: Use a thin flat tool, such as a flathead screwdriver or your fingernail
General information on how to change the function name or name the tuner preset stations on
the A/V receiver.Follow this procedure to change the function name or name the tuner preset
stations on the A/V receiver. NOTE: This option is not available on all A/V receivers, refer to the
receiver manual for more information
Can I transfer music or pictures into the Media Go Software via Drag and Drop?You can drag and
drop existing supported media files from Windows Explorer or iTunes® into Media Go™ software
to add them to your Media Go library, playlist, photo album, or device, or to begin playing the
items There is no sound when using the 5.1 input while playing DVD discs.If you are not getting any
sound when using the 5.1 input while playing DVD discs, there may be a problem with your
connection or there may be an incorrect setting. Follow these steps to try to resolve this issue
What kind of file formats does Media Go support?The information on file formats supported by
the Media Go™ software is available through their support website. NOTE: The Media Go
support website has a list of devices supported by the Media Go software. The Media
ERROR: TRAY/PROTECT shows on the front panel display.The error: TRAY/PROTECT will show on
the front panel display when the component system is not placed horizontally on a flat and solid
surface. Ensure the component system is set correctly to resolve this issue.
Frequently Asked Questions (FAQs) about the Media Go software.Troubleshooting and how-to
FAQs about the Media Go™ software are available on the Sony® website. NOTES: A list of
devices supported for use with the Media Go software is available from Media Go support
website.
What are the operating systems that support Media Go?For information on the operating
systems that support Media Go™ software, visit their support website. NOTE: A list of devices
supported for use with the Media Go software is available from the Media Go support
What is the Audio Return Channel (ARC) feature?The Audio Return Channel (ARC) connects your
TV and audio system with a single High Speed HDMI® cable and eliminates the need for an
additional composite audio or optical cable. Connecting an ARC-compatible audio
What is covered by the Sony warranty?Sony® product warranty information, including what is
covered by the warranty, is part of the documentation inside the box for each Sony product. The
warranty may be on a separate card or as part of the Primary 2019 CES Product AnnouncementsBefore You Start A video of the press conference and up-to-
date information will be available at Spotlight on Sony at CES 2019. To obtain the latest CES
information on your smartphone, download the Sony | Events
A Quick Guide in Understanding Digital AudioIf you're confused with some languages used to
describe audio equipment, here's a quick guide to help you with some of the common terms
and settings. How Digital Audio is Recorded Since real-world sound varies continuously
Where to find online support, repair and product documentation and sales information.A great
deal of additional support, repair and product documentation and sales information is available
via the following sources:
HDMI-CEC function troubleshooting informationHDMI-CEC (Consumer Electronics Control) is an
HDMI® function which provides control functions to different devices, such as TVs or Blu-ray
Disc™ players. The HDMI-CEC function has a 15 device limit. If you use all
Discontinuation of Media Go and Introduction of Music Center for PCAs of the end of December
2017, downloading the Media Go™ app will no longer be possible. We have introduced the
Music Center for PC app. This app offers an enhanced support for Walkman® devices and Hi-Res
Audio
Program a Remote ControlVisit the Sony® Remote Code Support website for a complete list of
remote control codes and programming instructions. You will need the remote control model
number to find the appropriate codes and programming instructions
Where Can I Get Support for the UltraViolet Digital Library?UltraViolet™ Digital Library Support
Frequently asked questions (FAQs) and support information is available on the Sony Pictures
Entertainment website. 1-800-860-2878 Monday - Friday: 5:00 am - 9:00 pm EST cons
Repair, Recovery, Duplication, and Format Conversion Services for Recorded MediaStorage
Media Services provides evaluation, repair, recovery, and format transfer for the following recording media: Tape media Pro and Consumer audio and video tapes Solid-state memory
devices SxS cards XQD™ cards
Important Warning: Sony Cylindrical Lithium-ion Battery CellsSony has great concern for the
safety of our consumers. We recently became aware that some people may use our cylindrical
lithium-ion VTC battery cells ("Li-Ion Cells") in a way that Sony does not intend for them
Information about programming third-party remote controls to operate Sony products.If you are
using a Sony® universal remote control, the control code for Sony products is either 01 or 001.
However, we are unable to provide support for remote controls designed by other
manufacturers. Manufacturers
How to check a work order or the repair status of a product.Follow these steps to make a new
repair request or to find out the status and work order information regarding an existing repair.
What does it mean when a product is being sold as refurbished or factory recertified?There are
several types of refurbishment processes. Refer to the dealer selling the product for information
on what refurbishment process the product has been through. Products being sold as
refurbished or factory
Repair Options for Devices with Physical or Cosmetic DamageTake your device to an authorized
servicer for evaluation to determine the repair options available for physical or cosmetic
damage. You can purchase replacement accessories.
Can Sony products (including AC adapters and battery chargers) be used overseas or in foreign
countries?Various countries use different electrical power systems. It is important to know the
voltage used in the country you are visiting. Plugging a Sony® product into an electrical outlet
with the wrong voltage can damage
Proper handling and disposal of Sony products containing mercuryLimited number of Sony®
products and replacement parts contain very small quantity of mercury within lamp components. These products include products with display panels using CCFL backlight and
projector products
How to uninstall the Music Unlimited app.Starting March 29th 2015, Music Unlimited will no
longer be available. The following steps detail how to uninstall Music Unlimited from your
device. IMPORTANT: You will no longer have access to your playlists and
Are tutorials available for Sony products?How To videos for Sony® products are available
through the Sony Listens YouTube™ channel.
Where can I purchase the instruction manual, software, and service manual for my product?You
can purchase instruction manuals and softwares at Truemanuals.com. Service manuals are not
available for purchase.
What is Bluetooth wireless technology?What is Bluetooth? Bluetooth® function is a wireless
communication technology that can be used for close-range data transmission from one digital
device to another. Bluetooth is essentially a one-to-one wireless
What is the warranty period for a product that has been repaired by a Sony Service Center
(SSC)?IMPORTANT: Some repairs may not be warranted by the Sony Service Center (SSC). The
SSC will provide notification if the repair will not be warranted. The warranty period for a
product that has been repaired by a
Are Apple iPhone mobile digital devices compatible with the NFC feature?The Near Field
Communication (NFC™) feature of Apple® iPhone® mobile digital devices and other Apple iOS
devices is currently not compatible with one-touch connection. NOTE: For additional
information regarding
What is the life expectancy of a Sony® product?It is difficult for Sony or any other manufacturer
to quote the life expectancy for a product. Certain variables, such as the amount of use (or lack
thereof) a product receives and the environmental conditions in What types of products are compatible with my Sony® headphones?The universal wireless
headphones are compatible with any Audio/Video (IEC-standard) system with an infrared (IR)
analog audio transmission.
End of support notification for products using the Windows XP operating system.Dear valued
Customers, The Microsoft® Corporation has announced that they will end their support of the
Windows® XP operating system on April 8, 2014. Please visit the appropriate regional link below
for more information
What is the difference between a Digital Video Interface (DVI) cable and a High-Definition
Multimedia Interface (HDMI) cable?A DVI cable only supports digital video, not audio. Whereas,
an HDMI® cable supports both digital video and audio. Because a DVI cable is capable of
supporting video only, it also is necessary to connect an audio
How does the new daylight-saving time (DST) affect my Sony products?In August of 2005 the
United States Congress passed the Energy Policy Act, which changed the dates of both the start
and end of daylight-savings time (DST). Once this law went into effect in 2007, DST now begins
What is the HDMI control command protocol used on Sony products?The HDMI® command
protocol is not a listed specification. HDMI control is only supported when two Sony® products
are being used. Refer to the manual supplied with the product for more model-specific
information
Notes on connecting to the internet with products manufactured by SonyWhen you connect a
product manufactured by Sony such as a TV or Blu-ray recorder to the internet, use a router to
connect, or connect the product to a LAN port with a router function. Wired/wireless
connection via Check Order Status of a Promotion After Product RegistrationWe don't provide promotions or
special offers at this time. I was offered a promotion or special offer with the purchase of a
product. Individual dealers or retailers are responsible for special offers made at the
Where Can I Buy Sony Products?Select your country or region to locate the nearest authorized
dealers: United States Canada Latin America Brazil To find an authorized dealer or to purchase
products online for countries or regions not listed above
What Is the Operating Temperature Range of the Device?The operating temperature range
varies with each model. Check the product manual for model-specific information.
How far is the range of a power-class 2 Bluetooth wireless device?A power-class 2 Bluetooth®
wireless device has a transmission operating range of approximately 30 feet (10 meters) within a
line of sight but will vary depending on the surrounding conditions. NOTE: Communication
How long should the batteries last in a remote control?Under normal or moderate use, the
batteries in a remote control should last up to 3-6 months. IMPORTANT: If you do not use the
remote control for an extended period of time, remove the batteries to avoid possible
What is the function of the RS-232 serial port available on some Sony products?IMPORTANT:
The RS-232 feature is not part of the normal operation of the product. As such, any support for
using this port or its functionality is not available. Due to the complexity of installation and
issues
Information regarding warranty service and products with missing or altered serial numbers.If a
serial number has rubbed or torn off from sliding in and out of a carrying case, has faded from
exposure to the sun, or a part was replaced in a previous repair but the serial number was not
replaced, the product
How to find service and support information, presales information, model specifications, and
retail outlets for Sony products sold in Latin America.Service and support information, presales information, model specifications, and retail outlets for Sony® products sold in Latin America
can be obtained by visiting the Sony Latin America Web site.
What is the Sony Privacy Policy?Sony has a Privacy Policy to help protect your personal
information, as well as that of your family and children. Sony does not share any personal
information with third-party companies without your consent. Select
How to obtain presales information or a catalogue for a Sony product.Product catalogues (if
available) and presales information can be obtained from the Sony® Store. NOTE: Special offers,
exclusive products and new product information are also available by email by supplying an
How to obtain replacement parts, accessories or software for a Sony product purchased
internationally.Parts and accessories, including recovery CDs/DVDs for some VAIO computers,
are available from the Sony National Parts Center in the country where the product was
purchased. IMPORTANT: Additional support information
Are instruction manuals and user guides for Sony products available to download or
purchase?Instruction manuals and user guides are available for most Sony® products. Many of
the current products include the manual in the menu of the device. For example, many of the
current TVs have a iManual button on
Does Sony Have a Product Recycling Program?To encourage the proper disposal of electronic
products and batteries, we introduced the Take Back Recycling Program to offer free recycling of
unwanted Sony® products. For more information,visit our recycling program website
Do products that use magnets affect medical devices such as pacemakers?Medical devices such
as pacemakers, defibrillators, or variable pressure shunts for hydrocephalus treatment may be
affected depending on the magnetic field of the magnet in the product. If you use one of these
medical