FROM THE SURREY BOARD OF TRADE VOL 5 NO 2 APRIL/MAY, 2012 Women in Business Awards – 5 of Surrey’s Best

EVENTS APRIL 11 2 - 7 PM 5th Annual Fraser Valley Business Showcase

APRIL 18 8 - 9:30 AM Business Before Business at Guildford Town Centre

MAY 4 7:30 AM - 2 PM Winners of the Third Annual Surrey Board of Trade Women in Business Awards are: (from left) Leadership: Ellie King, Tour of Industry Artistic Director of the Royal Canadian Theatre Company; Entrepreneur: Kim Russell, Owner Partner of the Canadian Tourism MAY 25 College, President Surrey Campus; Professional: Vivienne Wilke, General Manager of the City of Surrey Finance & Technology 7:30 - 9:30 AM Department; Corporate: Amy Hennessy, Community & Aboriginal Relations Manager, FortisBC and Not-For-Profit Executive: Surrey Children’s Festival Kathleen Kennedy-Strath, Chief Executive Officer of Kinsmen Lodge. In addition to those awards, Bonnie Burnside, (inset) with Breakfast the Downtown Surrey BIA was presented with the Community Achievement Award. Photo by Ray Hudson

MAY 29 5:30 - 8 PM Surrey’s Top 25 Under 25 CommunityLINK funding doubled – At Last! Awards

JUNE 14 12:30 PM Shotgun The Surrey Each year the SBOT demanded an end Hayer credited the work of the Surrey Annual “Fun in the Sun” Board of Trade to the funding imbalances which saw Surrey Board of Trade, along with the school trust- Networking Golf Tournament (SBOT) has receiving $50 per student as opposed to ees, PAC (Parent Advisory Council) mem- remained Victoria at $192 and Vancouver at $158 bers and Surrey Mayor and Council. Details and registration steadfast in per student. At last, the provincial govern- “We recognized something that needed www.businessinsurrey.com it’s insistence ment has moved to rectify this problem, to be fixed,” Hayer said. “The Minister that the BC and the Surrey Board of Trade applauds the (George Abbott) came to Surrey, he lis- Government Government and Department of Education tened to the problem after which he was rectify an egre- in Victoria for increasing the allotment for able to find a solution to provide a fair level gious imbal- Surrey of $3,825,564 by $3,295,640 to now of funding to redress a long-standing imbal- ance in the total $7,121,204, an enormous increase! ance.” funding of the “This is only part of the funding,” said Hayer went on to say that over the sum- needs of disadvantaged, “vulnerable” stu- Dave Hayer, MLA for Surrey-Tynehead, mer they were hoping to see the start of the dents from “inner-city” type circumstances, when contacted by Business In Surrey. construction of some of the school projects through the CommunityLINK Program. “Things will get better each year until it promised by Premier Clark (with $120 mil- An Accredited Chamber The provincial government program is spe- balances out. So the ministry said okay, let’s lion) last October at Hazelgrove Elementary of Commerce with Distinction cifically designed to support vulnerable stu- try to put a big chunk of money into the School to build new schools in Surrey and from the Chamber Accreditation dents in academic achievement and social areas which are under-funded and Surrey start removing the large number of porta- Council of Canada functioning. got the largest amount.” bles attached to virtually all Surrey Schools.

SBOT TO TAKE THE ECONOMIC PULSE OF SURREY

Much of what shapes our society, about certain topics (in this case) if the more, we want to send the survey out each participants of this is survey is guaranteed indeed much of our world is the result of folks are feeling optimistic (or not) about spring and fall from now on so that we (although identity is asked in order to intelligence gathered through polling. It’s the economy – at the various levels of can monitor the perceptions of the Surrey ensure the veracity of the information. used to find out who’s hot and who’s not government from municipal to federal, is business community for years to come. So please help us (to help you) out. in the political arena, what kind of peanut debt too high, what are the challenges and It isn’t complex, and may be completed You will receive the survey link by email, butter we like and everything else that can opportunities facing our economy from in about ten minutes – longer if you avail however if you want to encourage some of be imagined. our local point of view? yourself of offering feedback and opinion your friends and non-members to partici- Sampling opinions of businesses pro- And that’s the point. The idea of this in the “comment” boxes. Never-the-less, pate as well (and they are welcome) pass vides a very useful window on how a survey is to find out how our Surrey busi- we feel it is important to know what the along this link: http://www.surveymon- specific community or constituency feels ness people are viewing the economy. And local business pulse is. The identity of the key.com/s/NNZVXT8. BN02 APRIL/MAY2012

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FAMILIES WITH YOUNG comes to investing in young families. Canadian Investment Cities” study by CHILDREN ARE BEING THE CONTEXT FOR SURREY the Real Estate Investment Network. SQUEEZED Growth & Diversity In 2009, Surrey was named the #1 place Canada has become a country in Surrey is a young city that is grow- in BC to invest in real estate by the Real which it is far harder to raise a young ing at a phenomenal pace of 900 new Estate Investment Network. family, even though the country’s families per month Population projec- By contrast, based on the 2006 census economy has doubled in size since the tions depict that the overall population we know that: mid-1970’s, producing on average an will increase from 483,260 in 2011 to • There were 103,210 Surrey fami- extra $35,000 per household. Despite 578,830 by 2021 – an increase of 95,570 lies living in poverty this additional prosperity, the average people over a 10 year period. More • We have high transiency rates household income for young Canadian than 41% of all refugees to BC reside in with 4 of 7 neighborhood’s hav- couples has flat-lined (after adjusting Surrey. ing 18 – 20% of renters who for inflation) even though the share of Surrey has the Most Children: the moved within the year. young women contributing to household Most to Gain & the Most to Lose • There are 10,430 renter house- Dr. Paul Kershaw, Human Early Learning incomes today is up 53 per cent. With With the largest number of children holds in core housing need with a Partnership (HELP) Scholar of Social Care, their stalled incomes, young families and youth than anywhere else in B.C. median income of $20,591 Citizenship and the Determinants of Health must pay far higher housing prices, (approximately 110,000 as of 2006 cen- • The most recent Early at UBC. which increased 76 per cent across the sus), Surrey’s school district has experi- Development Index (EDI) results country since the mid-1970’s. enced unprecedented growth with 873 for Wave 4 (2011) reflect the every 100 children aged 0 – 6. According The generation raising young chil- new students enrolled in 2011 for a total increasing stress on families to a Metro Vancouver Child Care report dren today is squeezed for time at home, of 70,018 students in 127 schools, of where overall vulnerability rates (2011), Surrey and Langley have the low- squeezed for income because of the high which 38,662 are in elementary schools. for children in Kindergarten have est ratio of spaces to children (compared cost of housing, and squeezed for servic- The Links between Affordable increased from 28% to 32% in to West Vancouver with 25 spaces for es like child care that would help them Housing – Family Debt & Child Care Surrey- White Rock. every 100 children and Vancouver with balance earning a living with raising a Households in this province paid Based on the 2011 Child Care 18 spaces for every 100 children. family. Yet, international comparisons 9.4% of their disposable income to ser- Gap Assessment by the Children’s consistently rank Canada among the vice debt interest payments. Partnership of Surrey-White Rock, worst industrialized countries when it In 2010, Surrey ranked #4 in the “Top Surrey has only nine licensed spaces for continued on page 12

ENVIRONMENT FILE By David R. Conn Energy Efficiency Facilities The Goal of Voyant Solutions

Today’s commercial buildings contain and expertise toward the company’s business versus a shorter desired payback. corporate offic- numerous control systems comprised of operations, strategy, sales and marketing. Comprehensive energy audits are in prog- es. According computers and other electronic components. The company can assess existing build- ress on the Peace Arch Professional Building to Newton, Any edifice can provide shelter, but making ings, implement retrofit projects, or work and several BC Liquor Distribution retail “Voyant buildings “intelligent” through integration of with new construction projects. Clients find stores. Solutions these systems improves their performance in they can reduce overhead costs and carbon Asked about businesses that lease their Canada is a many ways. Modern building management footprint by lowering energy use. At the premises, Newton feels such building wholly owned systems may control lighting, security, fire, same time, they can gain more control over improvements are usually worthwhile, but and indepen- heating, ventilation and air conditioning as their own facilities. it depends on the situation. He adds, “My dent Canadian well as subsystems such as doors, windows Prospera Credit Union, based in opinion is that increasing efficiency and company and blinds. When these are optimized, the Abbotsford, operates 23 buildings in south- reducing energy consumption, and therefore but works in result is greater energy efficiency, comfort ern BC, including four in Surrey, serving operating expense, is always a good idea.” concert and functionality, as well as cost savings. 63,000 members. Voyant Solutions Canada The company takes its efficiency mission with Voyant Voyant Solutions Canada offers energy was hired to conduct a facility energy audit seriously. Voyant has joined the Canadian Solutions management and facility management on a selection of Prospera’s facilities through- Professional Sustainability Institute and BC in the U.S., services with six staff members, three of out the Lower Mainland, and to generate Hydro’s Power Smart alliance, while promot- sharing marketing, strategy, branding and them based in Surrey. The company’s studies detailing potential energy and cost ing sustainability and climate change strate- resources. VSCAN primarily focuses on general manager is Fraser Newton. He has savings opportunities. gies on its website. It endeavours to use a energy management and facility automation, an extensive background in commercial The energy saving measures identified minimum of energy and resources in its own while VSUS’ central business is facility auto- and light industrial facility automation and by Voyant included building automation, operations. Sustainable strategies include mation.” optimization. Newton is LEED accredited, improvements to the building envelopes, sourcing local products, partnering with Since the physical distance between and a graduate of the Sustainable Energy plus lighting and HVAC system enhance- sustainable vendors, optimizing travel, pro- team members has become irrelevant, The Management Program at BCIT. He summa- ments and retrofits. Using this scenario, moting teleconferencing, and using hosted Canadian company often makes use of U.S. rizes his work this way: “I assist facility own- Voyant projected a 20% reduction in energy software. The ultimate commitment is that expertise and resources on projects. ers with the development and deployment consumption, with an approximate three- after four years in business, Voyant Solutions Asked about challenges in this field, of customized energy management and year payback on the cost of implementing Canada still chooses to have no corporate Newton responds that BC’s low natural gas facility automation solutions. At the same the recommended measures. office. Staff members operate online from and electricity rates mean building energy time, I deliver business cases that address the In addition, Voyant reviewed Prospera’s home offices, or from the field, using collab- efficiency is not a high priority for many environmental, social and economic bottom service and maintenance contracts as a orative online tools. organizations. However, he adds, “Rising lines that corporations and organizations are potential source of operational efficiency. As Newton admits, “Being remote/joint energy costs, greater awareness, smart grid faced with today.” Renegotiation and restructuring of these office based is not without its challenges, implementation, consumption regulation, The other Surrey members of Newton’s enabled the credit union to save 30% over and not having daily face-to-face interac- and continued government or utility incen- team are Steve Arnold, senior project energy existing fixed costs. tion can take some time in getting used to.” tives are all factors that will help drive this specialist, and Marisa McIvor, senior analyst. Newton points out that an energy saving However, the team members are not strang- change.” Arnold provides energy services in exist- project’s payback can be tailored to the cli- ers: often they have worked together in other ing buildings. This includes detailed and ent’s preference, based on the recommenda- situations. scoping-level energy studies, retrofit project tions selected for implementation. Often, if Voyant Solutions was founded in North design, continuous optimization and project the acceptable simple payback period can be Carolina in 2005, and has since set up two implementation. McIvor provides abilities extended, there are more options available other U.S. locations, also thriving without BN04 APRIL/MAY2012

FROM THE Eight Hallmarks of a Great Employee PRESIDENT Mary Jane Stenberg

What makes a Great Employee? Jeff Haden in his 4. They publicly praise. Praise from a boss feels personal than just the desire to A Surrey Board article in Inc., and profiled on LinkedIn, tells us what good. Praise from a peer feels awesome, especially do a good job. of Trade publication he thinks makes some employees “remarkable, pos- when you look up to that person. Remarkable employ- 8. They’re always fiddling. sessing qualities that may not appear on performance ees recognize the contributions of others, especially in in partnership with Some people are rarely satis- appraisals but nonetheless make a major impact on group settings where the impact of their words is even fied (I mean that in a good the Now Newspaper performance.” greater. way) and are constantly tinkering with something: Here are eight qualities of remarkable employees as 5. And they privately complain. We all want Reworking a timeline, adjusting a process, tweaking a April/May 2012 Jeff defines them: employees to bring issues forward, but some prob- workflow. Do you have people like this in your organiza- Vol 5 | No 2 1. Great Employees ignore job descriptions. The lems are better handled in private. Great employees tion? Do you encourage, reward and accept the qualities smaller the company, the more important it is that often get more latitude to bring up controversial that Jeff describes? If so, I would suspect that you have a employees can think on their feet, adapt quickly to subjects in a group setting because their performance healthy, vibrant, growing and functional company with shifting priorities, and do whatever it takes, regard- allows greater freedom. Remarkable employees come all your employees contributing to your success. BUSINESS in SURREY, less of role or position, to get things done. When a key to you before or after a meeting to discuss a sensitive issue, If you, on the other hand, complain about some of customer’s project is in jeopardy, remarkable employees knowing that bringing it up in a group setting could set the very characteristics described here, you might is the official newspaper of the Surrey Board off a firestorm. of Trade. No portion of this publication may know without being told there’s a problem and jump in want to take another look at your company and how without being asked—even if it’s not their job. 6. They speak when others won’t. Some employees you are going to ultimately be successful. If you, for be reproduced in whole or part without the 2. Great employees are often a bit eccentric. The are hesitant to speak up in meetings. Some are even instance, describe someone who steps us and makes permission of the Surrey Board of Trade. best employees are often a little different: quirky, hesitant to speak up privately. An employee once a decision when you are not there as “overstepping sometimes irreverent, even delighted to be unusual. asked Jeff a question about potential layoffs. After the boundaries,” (even though she might have just saved They seem slightly odd, but in a really good way. meeting he said to him, “Why did you ask about that? you several thousand dollars) are you punishing Editor: You already know what’s going on.” He said, “I do, loyalty? If someone brings issues forward that more Ray Hudson - 604.634.0345 Unusual personalities shake things up, make work more fun, and transform a plain-vanilla group into a but a lot of other people don’t, and they’re afraid to timid employees are afraid to broach do you label Editorial Assistant: team with flair and flavor. People who aren’t afraid to ask. I thought it would help if they heard the answer them a “troublemaker” instead of seeing them as Heather Booth be different naturally stretch boundaries and challenge the from you.” Remarkable employees have an innate feel a “canary in a coal mine?” Is someone who tries to status quo, and they often come up with the best ideas. for the issues and concerns of those around them, and change processes or make things work more effi- Editorial Consultant: step up to ask questions or raise important issues when ciently seen as a “nit-picker” instead of someone who Beau Simpson 3. But great employees know when to dial it back. others hesitate. wants to save you money? In other words, is your An unusual personality is a lot of fun... until it isn’t. 7. They like to prove others wrong. Self-motiva- ego as the “boss” getting in the way of recognizing Publisher: When a major challenge pops up or a situation gets that others also feel ownership of your company and Anita Patil Huberman stressful, the best employees stop expressing their indi- tion often springs from a desire to show that doubt- ers are wrong. The kid without a college degree or want it to succeed? [email protected] viduality and fit seamlessly into the team. Remarkable employees know when to play and when to be serious; the woman who was told she didn’t have leadership As Jeff Haden says, “ Great employees follow pro- Publisher/GM, Now Newspaper: when to be irreverent and when to conform; and when potential often possess a burning desire to prove cesses. Remarkable employees find ways to make Marlyn Graziano to challenge and when to back off. It’s a tough balance to other people wrong. Education, intelligence, talent, those processes even better, not only because they are strike, but a rare few can walk that fine line with ease. and skill are important, but drive is critical. Remarkable expected to… but because they just can’t help it.” Contributing Writers: employees are driven by something deeper and more Ray Hudson, Anita Huberman, David Conn, Mary-Lou McCausland FROM THE Photography: Surrey Board of Trade Tackles Immigrant CEO Ray Hudson Delivery Issues: Employment, Labour Shortage, Skills Shortage Anita Patil Huberman [email protected] Office: Tel: 604.581.7130 2012 is the year that the Surrey Board of Canadians. Here’s a sample of what you’ll find: · Webinars that you can Trade, along with its Canadian Chamber net- promote to your members Fax: 604.588.7549 · Roundtables in Surrey - bringing together work will address Canada’s skills challenges. all the players to determine the issues and on a variety of themes Web: www.businessinsurrey.com In February, the Canadian Chamber of Commerce come to solutions that will work in your region. · Share your story - We launched a major policy agenda under the umbrella of Some have already taken place with the BC want to learn more about the Top 10 Barriers to Canadian Competitiveness. #101, 14439-104 Avenue Government and the Immigrant Employment how the skills crisis is affecting your business. The top 10 barrier that was most pressing in com- Council of BC. We want to hear how this barrier is hindering Surrey BC V3R 1M1 Canada munities across Canada was skills. The Surrey · A library of already-existing resources; we your success and what your plans are to over- Board of Trade has been at work to develop a have a speakers’ bureau should you wish to come it. Other businesses facing this crisis can skills initiative that would help our members. hold events on specific topics and need a sub- also learn from your experiences. Together, we We will still need engagement and the participation of ject matter expert to address your audience; can help come up with solutions to break down employers, educators, unions, local governments and this barrier to Canadian business for good. · Surveys to engage our members in the vari- Printed on Recycled Stock using anyone else who believes we need to do better. Share your story by emailing anita@busines- ous issues under the various themes of skills sinsurrey.com. vegetable based inks We have developed tools to help you/help all of us challenges. 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The Surrey Board of Trade undertook a survey of almost 50% each followed by India and China. its members last year to find out where travellers leav- Choice of airport was based on route availability, LOOK TO US FOR: ing from Abbotsford (YXX) were going, what services frequency, fare, travel time, parking and ease of both they wanted from YXX, how they booked tickets, and check-in and security. • Signs of ALL types much more. The survey was completed by 99 respon- Many respondents added comments that the prox- • Full Service Digital Printing dents from the SBOT membership. imity of YXX coupled with dramatically reduced time “We learned some interesting things, which may required to get there was important in their choice, • Custom Infl atables & Rentals be of use charting the future direction of the Lower along with easy and close parking, ease of check-in and • Vehicle Wraps & Graphics Mainland’s other International Airport,” said Jean-Paul lower passenger volume for security clearance. “The Laube, Business Development Manager. “As it relates indication is,” said Laube, “that if direct flights to some • Laser Engraving to the business traveler, the real issue for YXX is to of the above noted destinations such as Toronto, Los • Installation & Maintenance provide domestic and trans-border destinations out of Angeles, the UK were offered, there would be a strong Abbotsford, because that’s really where the demand is.” preference on behalf of the business community in “As it relates to the domestic destinations,” Laube Surrey to use YXX.” said, “it’s really just a matter of aircraft availability on One thing of interest to the Indian population of WE’RE SPECIALISTS IN: WestJet’s part. They just don’t have the airplanes, the Fraser Valley is if and when there will be a direct and that’s just because of the economic situation. We flight from YXX to India. Laube explained that they • Wide Format Digital Printing believe as the economy starts to rebound, as airlines (YXX) had not had conversations recently with any • Complete Vehicle Wraps & Decals acquire more airplanes, we expect to get more flights, carrier that could make it happen. • All Types of Signs whether they be jet service to Toronto or Q400’s to “Unfortunately so,” said Laube, “because we believe • Air Dancers & Infl atables Kelowna, for example. We expect that to happen.” the demand is there, there are no bilateral constraints and much more! With respect to the survey, not surprisingly, the with respect to India. It’s just the matter of an airline respondents (77%) used the airport for business travel, taking the risk of operating out of here to Delhi or primarily to attend conferences, trade shows and other Amritsar. Unfortunately the appetite on the part of business events (76%). the airlines is just not there and to make matters worse, Travellers booked flights predominantly through now that Emirates Air is flying into Seattle, a lot of that airline websites, with most popular destinations Indian traffic is going to go across the border.” in Canada being Toronto 68%, Calgary 58% and As the population of the Fraser Valley/South Fraser Edmonton third at 36%. For US Destinations, Las continues to grow in the next 30 years, Abbotsford Vegas at 62% leads the list followed by Los Angeles International will play an increasingly critical role in at 49%. Internationally, Mexico and the UK lead at the region. by Ray Hudson 0412BIS

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Open Mon-Sat 9-5 Sat- 10-3pm 6850 King George Blvd. 778-565-HEAR (4327) 604-593-5284 Surrey, 604•593•5465 www.surreyhearingcare.com 0412BIS 0412BIS BN08 APRIL/MAY2012 Surrey Board of Trade puts CRIME: No Report = Business Fraud in the Spotlight No Statistic = No Awareness = - March is fraud prevention month: recognize it, report it, stop it! Inaction. I Told You So! The theme of this year’s awareness month was online fraud. According to the Canadian Anti-fraud Centre, fraud scam occurring online is increasingly impacting Canadian consumers. These fraud scams take millions of dollars out of the pockets of victims every year. For more information on fraud prevention Most articles we have covered •Police departments and munici- month and the tools available to you and your members, visit the Anti-Fraud Prevention Centre’s website. on the consequences of increased pal governments rely heavily on crime on local businesses have been statistics and react when confronted WHAT DID THE SURREY BOARD OF TRADE DO? focused upon the USA but this time with a rapid increase of officially 1. The Surrey Board of Trade joined the Fraud Prevention Forum, a concerned group of private sector we focus on a situation in Montreal recorded criminal complaints firms, consumer and volunteer groups, government agencies and law enforcement organizations who where a spike in armed robberies has •I told you so! Businesses have are committed to fighting fraud aimed at consumers and businesses. Through its partners, the Forum forced one business owner to relo- only themselves to blame when works to prevent Canadians from becoming victims of fraud by educating them on how to “Recognize it. cate to a safer area. Of course that they elect not to report crime. Such Report it. Stop it.” is a shame and it is unfortunate that attitudes only aggravate the problem 2. The Surrey Board of Trade hosted their 2nd Annual Leadership Surrey Series: quick action was not taken sooner to and mask the true extent of social DIALOGUES ON BUSINESS FRAUD - FRAUD AWARENESS MONTH INITIATIVE forestall a relocation decision. issues that trigger crime Homelessness, drug addiction, •In the absence of statistical This Fraud Awareness Initiative, created by the Surrey Board of Trade’s Crime & Justice Team, gave armed robberies go into the mix of evidence police departments have businesses the chance to hear from and dialogue with industry panel experts on what is happening now problems in the “Le Village” area of to rely on anecdotal evidence of and how business can prevent unnecessary financial losses for your business and Montreal. The best quote is from incidents staff. The panel dialogue featured the following topics: boutique owner Ghislain Rousseau It is not unusual for businesses to a) Frauds Encountered by Small Business pondering one of the causes of inac- relocate because increased criminal · The black money washing scam; tion: “If there’s no report, there’s no activity has scared away custom- · Phony Invoice scam with a new twist; stats, if there’s not stats there’s no ers but it is a sad commentary on · How stolen cheques affect businesses;· problem.” His comment reflects what society and leaves the perception · Exploitation of the deaf relay system; we have said time and time again that the bad guys have won. It would · Phony fire extinguisher inspection service; – businesses should always report be comforting to read that through · What to watch out for when doing business internationally criminal activity inside their prem- prompt reporting and liaison with Speaker: Jeff Burton, Burton Report on Crime, Detective, Vancouver Jeff Burton ises and crimes close enough to the law enforcement, steps had been Police Department (Retired) Member, International Association store that affect business and scare taken to eliminate the criminal activ- of Financial Crimes Investigators (Western Pacific Chapter) away customers. ity and restore peace and quiet in the b) Canadian Anti-Fraud Centre A change in street behaviour must business community. Speaker: Sgt. Tim Kreiter, RCMP Serious Crime Section have a cause – find out why. What Article from the Burton Report: c) Point of Sale Pin Pad Switches and Debit Card Theft/Fraud has changed to trigger a different Crime Prevention for Small Business. type of pedestrian activity, especially For more information see: Speaker: TBC an undesirable type of activity or http://burtonreport.ca/ d) Identity Theft behaviour: Speaker: George Greenwood, Canadian Identity Resources George Greenwood Coverage You Can Count On Providing property and liability coverages for all types of business big or small - including Retail, Trades, Food Services, Events, Manufacturers and Building Owners Up to 90% off every day!

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The Surrey Board of Trade and the programs at both of India’s major film Canada India Business Council hosted schools, the national Film and Television two visiting Indian Film Industrialists. It Institute of India and the private film was an exceptional networking opportu- school Whistling Woods International. nity to learn more about India’s film indus- 2. Dr. Aysha Viswamohan, a profes- FOR ALL try and how Surrey could benefit from sor of English and film studies with good YOUR FLORAL their connections/expertise in having contacts in the film industry, especially in OCCASIONS: Bollywood productions. The two India Chennai where she teaches at IIT-Madras. • Corporate Deliveries Film Industrialists were: She is the editor of a forthcoming book on • Weddings • Awards Let our Designers work their 1. Screenwriter Anjum Rajabali, one Indian novelists who write in English and • Birthdays • Anniversaries • Special Occasions of India’s best known scriptwriters, hav- has recently organized two film industry • Sympathy Arrangements Magic. ing penned political dramas like Raajneeti conferences in Chennai. Visit our Floral/Gift Shop for many decorating ideas. (2010), Aarakshan (2011) and The Legend This industry reception took place in of Bhagat Singh (2002). He’s worked with partnership with Simon Fraser University – 9376 King George Blvd., Surrey some of India’s best known directors and Surrey. For more information, please contact 99 OPEN 7 DAYS actors, including the legendary Amitabh Anita Huberman, CEO at the Surrey Board NURSERY 604-584-6555 Bachchan and heads the screenwriting of Trade at [email protected]. www.99nurseryfl orist.com & FLORIST 0412BIS Tired of Offering Deep Discounts Just to Get Customers in the Door? THERE IS A BETTER WAY.

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www.BarterFirst.com 0412BIS 0412BIS BN10 APRIL/MAY2012 Is Your Business Prepared for Disaster? - IPREM is Taking Stock of our Readiness by Mary-Lou McCausland

A year ago Japan was hit with We have had a close call with of Defense Research branch the lack of those resources. Our Is the business prepared to sup- an earthquake that registered 8.9 a flu pandemic, wind storms, and Development Canada. hospitals have difficulty finding port employees with emergency on the Richter scale followed by avalanches, and rock slides. Our Together we looked at poten- spaces in emergency wards when food and shelter? a tsunami with 30 foot waves. airports, shipping ports, ferries, tial disaster scenarios based on flu season hits. Some of our Over the next few months the Fukushima’s nuclear reactors public transportation and trains human accidental, human inten- hospitals may be impacted struc- Crime and Justice Team will be were impacted by the quake are potential sources of chemi- tional, technological, terrorism turally if an earthquake is of sig- looking at our response as a busi- and the tsunami and one of the cal spills, crashes and terrorism (chemical, biological, radioactive, nificant size or if it succumbs to ness community. Involving some greatest disasters in recorded attacks. We have dykes that hold nuclear) and natural disasters. a flood. What do we do with the of the expertise in the Board of history is still unfolding. Various back the sea and given the wrong We attempted to assess loss of injured then? Does a local busi- Trade’s membership we will be economists estimated the eco- circumstances can break and life, injury and the capacity to ness have an office or warehouse offering a seminar on disaster nomic costs well over 100 billion flood whole communities, one respond. We also, with the help space that can support triage? preparedness for our businesses dollars. In Christchurch, New of which has a major hospital, of our economist, looked at the Do businesses have backup com- and our employees should the Zealand, the downtown core airport, homes and businesses economic loss. munication systems or generators event occur while your business of the city has been devastated in the flood plain. The ques- What became very apparent that could be put to use? What is in operation. Stay tuned. by several major quakes and tion is not whether we’ll have a is that we will never have enough about the employees? How Mary-Lou McCausland is the thousands of after-shocks. In the significant disaster, but when? resources in a major disaster. In many have industrial first aid or Chair of the Crime and Justice US, the tornadoes that hit the And when it does, what part can fact people will die because of other skills that could be useful? Team Midwest just weeks ago caused businesses play in mitigating the tens of billions of dollars dam- human and physical costs? Can age, and the BP oil spill in 2010 we support the critical infrastruc- in the Gulf of Mexico has been ture in reducing the time it takes estimated to cost 12.5 billion dol- to make a life saving response? lars. This figure did not include As a representative of the the losses incurred to the shrimp Surrey Board of Trade I have par- fishermen or to the tourism ticipated in 56 hours of sessions industry of the area. Whether it is as part of Metro Vancouver’s a natural or human caused disas- Integrated Partnership Regional ter the impact can be profound Management (IPREM) Regional on the business community. Hazard, Risk Assessment Disasters can occur anywhere Initiative. Using capabilities and anytime unexpectedly, based planning, subject matter including in the Metro Vancouver experts in weather change, earth- area. We have not had a sur- quakes, terrorism and chemical mountable challenge over the and nuclear disasters and the last thirty years but we’re not economy, representatives from immune. Just think. We have ambulance, fire, police services, a mountain range that is volca- health authorities and municipal nic. We have at least three faults staff gathered to evaluate poten- including Cascadia which runs tial disasters that may occur in from off the coast from California Metro Vancouver. The sessions to north of Vancouver Island. were funded by the Department Damage to stores in Christchurch New Zealand quake.

CLEAN TECHNOLOGY INDUSTRY - Surrey Board of Trade at GLOBE 2012

Surrey Board of Trade CEO, Anita Huberman a moderated BC-India panel discussion) allowed moderated a session at GLOBE 2012. BC Clean Indian and BC/Canadian participants to realize technology companies networked and heard the successes, strategies, current funding pro- from India Clean Technology Companies in grams and channels for facilitating productive March at the Fairmont Waterfront Hotel. The partnerships. GLOBE™ Series of Conferences is one of the Thank you to Sponsors: Simon Fraser most recognized sustainable, leadership and University, Western Economic Diversification environmental business summits in the world. Canada, Province of British Columbia, TD The 80-person event explored clean/sustain- Canada Trust, PwC, The City of Surrey, The able energy, business and research opportunities Surrey Board of Trade, The Canada-India between BC, Canada and India. The session (via Business Council.

SBOT CEO Anita Huberman Panelist 2, Daljit Bawa, Market moderated the panel discussion Manager, Heavy Duty, Ballard Power which included Surrey Mayor Dianne Systems, Inc. Watts. Panelist 3, Dr. Nimal Rajapakse, P.Eng., Dean, Faculty of Applied Sciences, Simon Pictured on the panel, from the left is: Fraser University Panelist 1, Vivek Rastogi, Vice President- Panelist 4, (above right) S Raghupathy, Business, Americas Region, Abellon Executive Director, Godrej Green Energy, Inc. Business Centre, Confederation of Indian Industry (CII), Hyderabad, India APRIL/MAY2012 BN11

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The Costs to Business and Community continued from page 3

The Implications For Business: Higher another $1.2 billion per year. Reform the child care subsidy system so • Around 1 percent of the B.C. economy. Costs, Lower Productivity A 2009 study commissioned by the that parents pay no more than $10/day (full- • Less than one-third of what we pay for Since parents are an integral part of the Business Council of BC reports that unnec- time) and $7/day (part-time) making it free Old Age Security and RRSP subsidies. labour market, the business community essary vulnerability among the generation for families earning less than $40,000/year. • 13 percent of public medical care pays a price when employees with young raising young kids is the real brain drain, Ensure quality services by providing funding expenditures (The Canadian Institute kids bring their time and service squeeze costing the BC economy $401 billion. The for ample caregivers on site so that children for Health Information projected that to their jobs. The work-life conflict expe- pan-Canadian cost is closer to $2 trillion. spend their time in developmentally stimu- 2010 public medical care spending was rienced by parents raising young children For children under age six, childcare ser- lating activities and play, including children $17.2 billion in BC). today is costly for employers. The result is vices cost most parents the equivalent of a with extra support needs. Caregivers will Over the medium-term, the net costs of higher absenteeism rates for this group of second mortgage, even though researchers have appropriate training in child develop- the New Deal will further decline as: Susan Papadionissiou Social Policy Team employees, greater turnover, and increased raise concerns about the quality of many ment and will be paid pay equity wages. • Education costs are reduced because use of extended health benefits – all of services. The cost of regulated child care 2. Flexible & Family Friendly there are fewer children with additional labour supply in Canada, and our which employers pay for. services erodes take-home pay for employed Workplaces support needs. economy’s resulting human capital and In collaboration with Warren Beach parents more than taxes do. Create and implement tax incentives • Crime costs among youth and young competitiveness, because children who (former CFO) and his CA colleagues at In Surrey, 32% of children in kindergar- to support employers to develop family adults are reduced by one-third, because are school ready when they start kinder- Sierra Systems, UBC’s Dr. Paul Kershaw and ten are considered vulnerable and not ready friendly workplaces that include features children who experience quality early garten are more likely to be job-ready his team estimated that work-life conflict for school in terms of their physical devel- such Family Responsibility Leave, a culture care at home and in the community are when they graduate. among employees with preschool-aged opment, social maturity, or ABCs/123s. that supports work life balance, alternative less likely to engage in criminal behav- The New Deal will have no net cost to children costs the B.C. business community (For Canada, 27% are considered vulner- work arrangements, and recognition of child iour; and because reducing generational society in the first full year of implementa- in excess of $600 million annually, and able). These kids are more likely to go to and elder care issues. inequalities decreases the risk of social tion, if each Canadian adult values these and the Canadian business community more jail, and less likely to earn grades to go to 3. Healthy Child Check-In confrontation. other social and economic priorities at just than $4 billion. The stress from work-life post-secondary schools. At least two-thirds Introduce a healthy child check-in and • Additional taxes are generated, because 36 cents per day. If we value these priorities conflict among adults with young kids costs of this early vulnerability could be avoided. parenting support program during a child’s more employees are retained in the at more than 36 cents per day, then the New the Canadian health care system $2.5 bil- RECOMMENDATIONS TO first 18 months. labour market. Deal provides a return on investment to lion annually, and the child welfare system 4. Parental Leave The New Deal will also set in motion society in the very first year. Benefits con- PROVINCIAL GOVERNMENT Conduct additional research and explore concrete strategies to achieve significant tinue to grow thereafter. Long term projec- (these would also apply to the federal how to extend parental leave beyond 12 social and economic priorities over the long- tions reveal that the New Deal will return $6 government): months. term, such as: for every $1 invested over the working lives Families need a New Deal to provide COSTS AND BENEFITS TO • Containing and sustaining medical care of children who start kindergarten today. more time at home for moms and dads GOVERNMENT, ECONOMY AND expenditures, because the New Deal will There is no other Board of Trade or with newborns, $10/day child care services, SOCIETY? produce a healthier generation of young Chamber of Commerce that considers this and flex-time that enables employers and In BC, the net cost to federal and provin- children, who will in turn become a to be integral to the future of our economy. employees to balance successfully earning a cial governments will be $2.17 billion in the healthier population. We can’t continue to stay status quo on living and raising a family. first full year of implementation. Thereafter, • Promoting gender equality, because Family Policy. It will hurt our businesses The Surrey Board of Trade recommends the net costs decline. $2.17 billion repre- the New Deal will eliminate barriers that and it will hurt our economy. For a full copy that the provincial and federal governments sents: reinforce the glass ceiling, and invite of the Surrey Board of Trade’s Business and to implement the following policy recom- • $1.67 per adult per day, one-third less men to share equal opportunity to care Families Position Paper, go to www.busines- mendations: than a cup of coffee and doughnut at at home. sinsurrey.com - Social Policy Section. (l-r) Laurae McNalley, Dr Paul 1. Child Care Supports • Improving the quality of the future Kershawand Councillor Linda Hepner Tim Hortons.

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Surrey, B.C. – Thousands of Princess Irene tulips and is also working on the new RCMP E Division are helping to welcome back the spring season headquarters in Surrey, is the presenting sponsor of throughout Surrey as Surrey Memorial Hospital Tulips for Tomorrow. Foundation launches its annual celebration of donors. Several other businesses have once again part- More than 600 planter pots full of tulips will nered with the Foundation to provide the tulip bulbs, bloom during the coming weeks as part of the soil, planter pots, storage, landscaping, delivery, sig- Foundation’s Tulips for Tomorrow campaign to sup- nage, and creative services for Tulips for Tomorrow. port health care and beautify the community. Visit www.tulipsfortomorrow.com for a complete list “Our community has a long tradition of gener- of Tulips for Tomorrow partners and display loca- ously supporting our hospitals and health care tions. system,” says Surrey Mayor Dianne Watts. “The City “We are blessed with a solid group of loyal of Surrey is pleased to once again welcome dozens of supporters, without whom we would not have beautiful tulip displays to our city.” been able to recognize our donors through Tulips The tulips are now beginning to emerge from the for Tomorrow for five years straight,” says Surrey ground, and displays can be found in 26 locations Memorial Hospital Foundation Chair Ron Knight. including Bear Creek Park, Holland Park, Jim Pattison Surrey Memorial Hospital Foundation is currently Outpatient Care and Surgery Centre and Surrey Me fundraising in support of a TPN Compounder, which morial Hospital. Another display at Guildford Town is technology that provides nutrition to premature 
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Centre will include a special tribute to donors. and seriously ill babies. The equipment will eventu- In addition, donors who have given $1,000 or ally be located in a new pediatric pharmacy – a first more in 2011 will receive a voucher in the mail to for Fraser Health. The pediatric pharmacy is being 
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Proud members of the Surrey Board of Trade. MCQUARRIE.COM 'IRXVEP'MX]8S[IV7YVVI] 0412BIS BN14 APRIL/MAY2012 Surrey Libraries grate- fully acknowledges the NEW MEMBERS ACROSS the support of Phillips Van B ARD JANUARY: FEBRUARY: CONTINUED Heusen who hosted the Success is Tied to Literacy last 5 Star Window Blinds Ltd. Litrato Photography Thursday at their Grand Opening. A Ayanthi Samarasinghe of HSBC Miles of Smiles Mobile 80 teams from around the world. They were total of $1300 was raised to support Literacy BC Association of Family Resource Dental Hygiene Services Inc. Congratulations awarded first place with a cheque for $1200. programs in our community. More Info: Cyndy Programs Placement Group Brent Lang has joined the capital management More Info: Joanne Saunders at 604-599-2243 Hill at [email protected]. CDI College Platinum Athletic Club company Pacifica Partners Inc. Brent welcomes or [email protected]. DED Technologies Inc Pro Van Painting Ltd. institutional non-profit clients as well as chari- Pacific Business Brokers Inc. and Pacific Fronte & Sentre Communications RealW8Diet table humanitarians to his practice. More Info: Mergers and Acquisitions Inc. announced Glen Chua Media Sayers International Brent Lang at 604-789-3700 or rbrentlang@ that Arthur Klein, Byron McDonald, Amanda Herbal Magic - Delta Snaptech Marketing gmail.com Reale and Paul Savage have earned the pres- Herbal Magic - Guildford Sue Jordon Coaching & CTI Fred Zdan has been tigious Certified Business Intermediary (CBI) Herbal Magic - White Rock Superstar Trophies & Promotionals appointed as Vice- designation from the International Business Holistic HR The DeNobrigas - Remax Treeland President of Operations Brokers Association. More Info: Pino Hunky Haulers at Community Savings Bacinello at 604-696-6111 Realty/MommyMaids Inc. Pinda Khangura of Centum Credit Union. More Info: Edward Dron at Announcements Equinox Financial Corp edron@comsavings. Planeview Farms MEMBER BENEFIT Assistant Commissioner Fraser MacRae, the com or 604-637-5010. Rohit Naidu of SRS Real Estate JOB POSTINGS Officer in Charge of the Surrey RCMP has an- ARTIST OF THE TD Canada Trust - Cedar Hills First West Credit Union nounced that he will be retiring from the police Submit your job postings The Vancouver Sun & The Province has named Shelley Besse force after more than 35 years of service. His last MONTH to our online job board at as president of Envision Financial. Shelley day will be June 1, 2012. More Info: Cpl. Drew - Post Media Network www.businessinsurrey.com Artist Trish Connolly is currently displaying her joined the company in 1984 as a service repre- Grainger at 604-599-7776 or Tara Foslien at Vancouver Euro Exotic Auto Inc. work at the Surrey Board of Trade (101-14439 sentative and has worked her way up through 604-375-4584. increasingly senior positions. More Info: Cheryl 104 Ave, Surrey). For information on art rentals FEBRUARY: The Better Business Bureau of Mainland BC or purchasing, call the Arts Council of Surrey Receive $100 Shaw at 604-539-7360 or mediarelations@ AK Mortgage Plus firstwestcu.ca is hosting the BBB Centennial Celebration & at 604.585.2787. Know someone that should be a mem- Exhibition on Saturday, March 17. Bring your Association for Corporate Growth - ber of the Surrey Board of Trade? Let Scott Olson has been named the Fraser Valley family to see an amazing magic show, meet local Vancouver Chapter (ACG Vancouver) us know, and if they sign up success- Real Estate Board’s new president. BCAA - Delta businesses you can trust and learn how to protect ONGOING SPONSORS fully, you’ll receive a $100 SBOT credit. yourself from scams and frauds. Enter a free draw BCAA - Guildford Contact Indra or Zinnat for more info: while you’re there! More info: www.smartshop- Sheraton Vancouver Guildford Coast Mental Health Foundation 604.581.7130. persbc.org or [email protected]. Hotel 604.582.9288 Official event Concord Parking Services There was a misprint on our New Members sponsor for the Surrey Board of Trade. Core Security Group Inc. flyers from the February-March edition of the Dennis Kiffiak & Beatriz Fontana Arts Council of Surrey Join the Surrey Business in Surrey. Please note that the company ETDE Facility Mangement Canada Ltd. 604.585.2787 Official artwork supplier name should be Koffman Kalef LLP, rather EXL Films Board of Trade for the Surrey Board of Trade office. than Kaffman. FutureWorks Training Find out how membership in the Surrey SafeStar Products Company Limited and the Charter Bus Lines of British Growth Point Group Board of Trade opens doors to new busi- A team from the Kwantlen School of Business WaterFillz® brand are growing! The company Columbia 604.940.1707 High Score Learning Inc. ness opportunities, locally and interna- has won the 2012 CaseIT Undergraduate has moved to a new location at #301 – 19133 Preferred Coach Supplier Integral Financial Services Inc. tionally! Be a part of Surrey’s business 26 Avenue, Surrey. More Info: Paul Wilson at Business Case Competition. They faced nearly Investors Group voice at al levels of government. 604-535-2030. Blaine Station For Amtrak Mid-Point Station

The Surrey Board of Trade was Scott Road SkyTrain station and ten minute stop to one of those groups which advo- another group from White Rock pick them up from cated very strongly for the second promoted the rehabilitation of the Blaine sta- Amtrak train between Vancouver the old Great Northern station on tion and carry on and Seattle, as well as for the their waterfront. The most signifi- south. Likewise, resources to continue funding cus- cant thing against both of these returning travelers toms inspections at the Vancouver proposals is that they train com- could disembark terminal. ing from Vancouver must make a at Blaine, pick up Building on the legacy of the lengthy stop for new passengers their vehicles and Olympics, with two trains estab- to clear US customs. The Amtrak return to Canada lished daily, there is talk of a third folks aren’t keen for such a delay. through Canadian forth and so on. The future for At a recent luncheon hosted customs as all the this rail link seems to be glowing, by the Blaine City council and other vehicle visi- Grant Meyer from White Rock and Bruce Agnew inspect the station. Photo Ray Hudson and will get even better when an the Cascadia Centre proposed tors do. access problem for travelers and that the restoration of the disused The restoration residents of the Fraser Valley, from Blaine BNSF station could solve is not without issue however as and other parts of Washington stop in Blaine and for the preserva- Surrey and Delta to Chilliwack, the problem as it is immediately BNSF has been seeking to demol- State, however in attendance was tion of the old rail station in Blaine. because travellers must travel to on the US border and Canadian ish the station for some time and Surrey Councillor Marvin Hunt, Very recently there have been Main and Terminal in downtown travellers could cross the border has a permit before the Blaine Grant Meyer, a councilor from American news reports that across Vancouver to clear customs and and park in Blaine, or be shuttled council seeking approval to do White Rock and Ray Hudson the nation, the private Class One board the train (the train does not from the Canadian side through so. The city has been reluctant to from the Surrey Board of Trade. (those are the big companies) are stop at the border for inspection). customs ahead of the train’s deal with the request until it can Councillor Hunt told the gath- getting interested once again in A number of solutions have arrival. The passengers would explore the Amtrak option. ering that on February 20 of this delivering their own passenger been proposed. One would see a have already cleared customs and Most attending the luncheon year, the City of Surrey had passed services. Stay tuned to station built at or adjacent to the the train would only need a five to were interested parties form Blaine a motion of support for an Amtrak www.blainestation.com

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Web: http://www.lwrestoration.com 0412BIS 0412BIS APRIL/MAY2012 BN15 STATE OF THE CITY

Barry Forbes, Pres & CEO Westminster Savings CU Leo Smyth, Partner, PwC Canada thanked introduced Mayor Watts Mayor Watts making her points Mayor Watts for her presentation

Mayor Watts presented a plaque of appreciation to the retiring Assistant Commissioner Fraser MacRae

Mayor poses with the Junior Chefs

Mike Killeen CTV Evening News Anchor was MC Can summer be far away?

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