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DELIVERING BUSINESS ESSENTIALS TO NTA MEMBERS DECEMBER 2018 Greatest hits Music hot spots, festivals and heritage at six destinations PAGE 20 THE PILGRIMS’ PILGRIMAGE PAGE 18 HOLIDAY SPECIAL: HO-HO-HOTELS GUIDE PAGE 35 DREAMS TO FOLLOW PAGE 48 Austin City Limits Music Festival OVER 5,000 TRAILS BLAZED DAILY. Your next opportunity is a flight away. Just ask the 170 million passengers who choose to fly to one of our 327 destinations. Based on average number of Delta flights per day in the March 2016 schedule. Includes flights operated by our Delta Connection® carriers: Compass Airlines, Endeavor Air, Inc., ExpressJet Airlines, Inc., GoJet Airlines, Shuttle America, and SkyWest; Delta Shuttle® carriers: Shuttle America and Compass Airlines. 001082_NatlTourAssn2016_Ad_8.375x10.875_v1.indd 1 8/8/16 4:56 PM December 2018 FEATURES DEPARTMENTS 4 From the Editor 6 Voices of Leadership Business 8 Relating to Government A number of issues impacting the travel industry will be important to the 2019 U.S. Congress, which finds the 18 Republicans in control of the Senate and the Democrats having the majority in the House of Representatives following The Pilgrims’ pilgrimage the 2018 midterm elections. The Faith Travel Association’s recent product development trip covered places in England and the United States that are significant to the 10 How to keep your group in the loop Pilgrims’ voyage on the Mayflower in 1620. Participants learned about Social media expert Catherine Heeg offers four tips to help product options as a lead-up to the 400th anniversary that will be generate momentum before, during and after a tour. commemorated in 2020. 12 What’s On San Francisco serves up Disney, a dungeon and a submarine Stop your blubbering Cashing in on Fairbanks’ thriving arts scene Resources 35 Courier’s Guide to NTA-member Lodging Properties 20 Community Greatest hits Every place has a song to sing and and a variety of venues and voices 46 Meet the Members that celebrate musical artistry. But what would it look like if a destination John Hall’s Alaska compiled an album of their greatest hits? We did it for six spots. Wytheville Convention & Visitors Bureau 47 New Members/NTA Events Calendar COMPASS 48 AfterWords NTA’s Laura McFadden details how family vacations to the national parks of the American West got her to dreaming and Gulf Coast 25 set her life on a different path. Alabama | Florida | Georgia | Louisiana | Mississippi The Rockies 28 Alberta | British Columbia | Colorado | Idaho | Montana Portugal and Spain 32 Scandinavia 34 Iceland | Norway Courier has used images existing in the public domain or made available from sources including, but not limited to, Flickr and Wikimedia Commons under a Creative Commons Attribution Generic License. The full text of the Creative Commons Attribution 2.0 Generic License is available at bit.ly/1gDYjzM. Images used may have been altered by cropping or adjusted for contrast, saturation, size, color, clarity or otherwise digitally manipulated to meet design specifications. Courier’s use of Creative Commons and public domain images does not constitute or suggest the licensor’s explicit or implied endorsement of Courier, its content, staff, contributors, advertisers or any other use by Courier. NTAonline.com 1 AD INDEX Volume 45, Issue 9 December 2018 | ★ New advertisers NTA President ACISO–Associacao Empresarial Ourém-Fátima ..................................33 Pam Inman [email protected] aciso.pt Editorial Aon Affinity Insurance Services ....................Inside Back Cover berkely.com Editor in Chief Bob Rouse [email protected] Managing Editor Pat Henderson [email protected] Black Hills & Badlands Tourism Association ........................................ 9 Writer Kendall Fletcher [email protected] blackhillsbadlands.com Writer Gabe Webb [email protected] Chicago The Musical– Contributors Catherine Heeg, Pam Inman, Laura McFadden, Kami Risk, Kay Saffari, The Signal Group National Artists Management Company ......................................3, 21 Graphic Design Jeff Quire chicagothemusical.com Advertising Cody Country Visitors & Convention Council ..........29 President, NTA Services Inc. Kami Risk [email protected] codyyellowstone.org Senior Account Executive/Eastern U.S. & International Beth Engel [email protected] Colorado Springs Convention & Visitors Bureau ............ 5 Account Executive/Western U.S. Kelley Burchell [email protected] visitcos.com Account Executive/Central U.S. & Canada Gina Mulvany [email protected] Coral Castle ......................................14 Senior Manager, Marketing Ashley Fish [email protected] coralcastle.com Country Music Hall of Fame PLANNING AHEAD & Museum ........................................23 countrymusichalloffame.org To view the 2019 editorial calendar, visit NTAonline.com/advertising. NTA members can submit tour product information or editorial queries to [email protected]. And for advertising information, contact Delta Air Lines .........Inside Front Cover Kendall at +1.859.264.6559 or [email protected]. delta.com FEBRUARY ISSUE MARCH ISSUE ★Explore Logan, Utah ......................13 explorelogan.com DESTINATIONS DESTINATIONS Atlantic Coast Four Corners U.S. Graceland & Guest House Florida, Georgia, North Carolina, South Carolina, Arizona, Colorado, New Mexico, Utah at Graceland .....................................24 Virginia Ontario, Québec and Niagara Falls graceland.com Great Frontier U.S. Canada and U.S. ★Hampton Inn Durango ...................38 Idaho, Montana, North Dakota, South Dakota, Wyoming Africa hamptoninn.com Western Canada Greece, Italy and Turkey Alberta, British Columbia, Manitoba, History Colorado ..............................31 historycolorado.org Saskatchewan, Yukon SPECIAL COVERAGE Historical Homes and Gardens City Spotlight: Fort Worth ★Hotel Zephyr at Guide: Sightseeing Rail Fisherman’s Wharf............................37 SPECIAL COVERAGE hotelzephyrsf.com Sightseeing, River and Big Ship Cruises DEADLINES Guide: Sightseeing, River and Big Ship Cruises Space: Jan. 4 | Material: Jan. 14 Lord Elgin Hotel ................................36 lordelgin.ca DEADLINES Space: Nov. 30 | Material: Dec. 10 The National World War II Museum ...........................................27 nationalww2museum.org Paducah PUBLISHED BY NTA SERVICES, INC. Email: [email protected] Convention & Visitors Bureau ...........15 paducah.travel COURIER (USPS 602270, ISSN 0279-4489)(Vol. 45, Issue 9) published nine times a year by NTA Services, Inc., 101 Prosperous Place, Suite 350, Lexington, KY 40509. Periodicals Postage Paid at Lexington, Kentucky, and additional mailing offices. Potawatomi Hotel and Casino ..........44 Subscription rate is $60 per year. paysbig.com POSTMASTER: Send address changes to Courier, 101 Prosperous Place, Suite 350, Lexington, KY 40509. COURIER is the official licensed publication of NTA®, an international trade association of the packaged travel industry. Copyright© 2018, NTA Royal Gorge Bridge and Park ............30 Services, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any way or by any royalgorgebridge.com means, electrical, mechanical, photocopying, recording or otherwise, without written permission of Courier, except for quotations made for purposes of a review. All inquiries should be sent to Courier magazine, 101 Prosperous Place, Suite 350, Lexington, KY 40509, +1.859.264.6559. Additional subscriptions can be purchased by calling +1.859.264.6559. Printed in USA. Strater Hotel .....................................38 strater.com Advertising rates are available upon request. For a change of address, subscribers may notify Courier directly, by email or letter. U.S. Space & Rocket Center ..............26 COURIER’S MISSION STATEMENT spacecamp.com Courier aims to facilitate member-to-member partnering by spotlighting member product and destinations worldwide, to provide information on current industry trends and issues, and to inform members about NTA initiatives, events and benefits. Visit Billings .......................Back Cover visitbillings.com Courier is printed on 100% recyclable material Visit Savannah ............................ 16–17 visitsavannah.com 2 December 2018 B:8.625” T:8.375” S:8.125” B:11.125” S:10.625” T:10.875” AMBASSADOR THEATRE · 49TH STREET AT BROADWAY · CHICAGOTHEMUSICAL.COM NTAonline.com 3 2 CH_118_TP_GROUP_TRIP_PLANNER_V2.indd Saved at 8-3-2018 12:23 PM from Freelancer iMac by RPM Production / Julian Printed At None Job info Approvals Fonts & Images Job CH_106_P_IN_WHERE Art Director None Fonts Client CHICAGO Copywriter None Champion (HTF Middleweight) Media Type None Account Mgr LISA Live 8.125” x 10.625” Studio Artist Billie Images Trim 8.375” x 10.875” Proofreader None CH_106_P_IN_WHERE_COV- Bleed 8.625” x 11.125” ER_7.875x10.5.psd (CMYK; 301 ppi; 106.11%), Pubs None Notes CRIMINAL_LOGO_CMYK.psd (CMYK; 1570 ppi; 38.19%), SHUBERT_ORG_BUG.ai (5.84%) None Inks Cyan, Magenta, Yellow, Black FROM THE EDITOR Bob Rouse Editor in Chief 101 Prosperous Place, Suite 350 Lexington, KY 40509 USA +1.859.264.6548 [email protected] PICTURED AT RIGHT is the only thing that trended down at For our next Travel Exchange in Milwaukee. Exiting the convention floor for number, cue up the the last time, your NTA staff was exhausted … and exhilarated. Compass section: The