APRIL 2015 £35.00 Public Sector Global Outlook TECHNOLOGY ROADMAP REGIONAL PERSPECTIVES VIEWPOINTS, PROFILES, SOLUTIONS PARTNER DIRECTORY EDITOR: SEAN DUDLEY Enabling first class Customer Relationship Management for the public sector Automate Maintain one Streamline time intensive consistent, administrative processes accurate view of tasks your data Secure data Encourage storage, on collaboration premise or in the between teams cloud Bridgeall provides a full design, development, implementation and support service for Microsoft Dynamics CRM that enables public sector organisations to manage interactions with citizens, improve processes and keep data secure. Glasgow: 0141 212 6400 London: 020 3817 8160 www.bridgeall.com WELCOME A new era of IT intelligence PER BENDIX OLSEN: MICROSOFT t a time when the public sector is looking to improve citizen services, while reducing costs and boosting worker productivity, our customers are looking to us Ato provide intelligent, cloud-first, mobile-first products and services to support their efforts. In the last year in particular, we have made significant strides to deliver on our vision to build technologies that span multiple platforms in order to create true systems of intelligence – something Microsoft CEO Satya Nadella recently spoke about during the Convergence 2015 conference. “With the advent of unlimited computing capacity in the cloud as well as new rich data platforms that have the ability in real time to reason over data, we now can build these systems of intelligence,” he said. “Now these systems of intelligence don’t sit in isolation. They, in fact, build on the entire digital fabric that we have with the systems of record and systems of engagement, and create one feedback loop.” Today, many public sector organisations are embracing the power of the cloud. From Office 365 and Microsoft Azure to Dynamics CRM Online, our customers are increasingly turning to our agile, industry-tailored cloud services with the knowledge that their data is safe and they’re fully compliant with government regulations. You can find out more about some of the latest trends taking hold across the public sector in the technology roadmap and regional perspectives sections of this latest edition of Public Sector Global Outlook. You can also read some of the best examples of how public sector organisations are benefiting from cutting-edge technology implementations, and learn about the many industry-specific offerings currently available on the market in the case study and solution profile section starting on page 35. Finally, our comprehensive partner directory provides detailed business information about some of the most innovative IT solutions and services providers in the industry from across the globe, helping you to make positive and informed technology investment decisions for your own organisation. I hope you find this guide a valuable and informative resource. 1 Public Sector Subscribe! Global Outlook Make sure you never miss a copy of Public Sector Global Outlook is published by Tudor Rose. To enquire about participating in future editions, email OnWindows by subscribing to receive the [email protected] or call +44 116 222 9900. magazine every quarter. 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At the same time, Pinpoint works with business and product groups across Microsoft to effectively integrate Pinpoint throughout their marketing campaigns and websites, driving customer traffic to partners like you. PUBLISHING PARTNERS SPONSORS MAKING THE CLOUD TRANSPARENT 3 IT ADVISORY The transformation towards a digital government In order to create value, today’s CIOs must lead the organisation in using technology to enable innovation and advance the transformation agenda. KPMG helps clients take a holistic view to successfully adapt, to better anticipate and cope with continuous changes. Hans Donkers Partner IT Advisory [email protected] Joost van der Vis Director IT Advisory [email protected] www.kpmg.com/nl/ kpmgcrimsonwing © 2015 KPMG Advisory N.V. CONTENTS TECHNOLOGY ROADMAP 08 PRODUCTIVITY AT ANY TIME, ON ANY DEVICE: We look at how Microsoft is driving change across the public sector and how organisations are improving services for citizens 10 OPERATING SYSTEMS: Thanks to its rich 08 application platform and touch-first user interface, Microsoft’s Windows operating system is enhancing mobility and productivity across the public sector 12 DEVICES AND STUDIOS: Dedicated 10 workstations, tablets, smartphones and convertible laptops are helping to drive productivity 14 APPLICATIONS AND SERVICES: Microsoft is making good on its vision to deliver seamless experiences across multiple platforms 16 CLOUD AND ENTERPRISE: With Microsoft’s offerings, organisation’s can use the cloud in ways that suit them best 16 17 DYNAMICS: Companies are benefiting from more product updates, richer industry capabilities and flexible deployment options REGIONAL PERSPECTIVES 18 MAKING THE MOST OF DIGITAL: Public sector organisations need to embrace digital technologies to help drive innovation and transform the lives of citizens 20 NORTH AMERICA: US cities are improving their efficiency and their economy with new technologies 22 EUROPE, MIDDLE EAST AND AFRICA: Governments across the EMEA region are meeting objectives thanks to a range of cloud-based solutions 24 ASIA-PACIFIC: A growing number of governments are looking to embrace IoT and big data to enable smart cities 25 LATIN AMERICA: Public sector organisations are adopting cloud and mobile technology to improve transport, safety and education in the region 5 CONTENTS VIEWPOINTS 43 LEWISHAM SOUTHWARK COLLEGE: Cisilion transforms communication and collaboration for London College 45 BISHOP GROSSETESTE UNIVERSITY: Collabco boosts student learning experience with Office 365-based portal 47 EAST TALLINN CENTRAL HOSPITAL: Commit helps Estonian hospital improve breast cancer care 49 LIVING TOMORROW: Flexamit helps 27 SLAVKO VIDOVIC: With Microsoft’s Belgian innovation organisation move to the cloud offerings, organisation’s can use the cloud in ways that suit them best 51 GREATER STOCKHOLM PUBLIC TRANSPORT: Hogia helps Swedish transport 31 COLIN REID: How mobile can help health and network issue real-time traffic updates social care organisations improve patient care 53 PANTEIN HOSPITAL: Dutch hospital digitises