APRIL 2015

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Public Sector Global Outlook

TECHNOLOGY ROADMAP REGIONAL PERSPECTIVES

VIEWPOINTS, PROFILES, SOLUTIONS PARTNER DIRECTORY

EDITOR: SEAN DUDLEY Enabling first class Customer Relationship Management for the public sector

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t a time when the public sector is looking to improve citizen services, while reducing costs and boosting worker productivity, our customers are looking to us Ato provide intelligent, cloud-first, mobile-first products and services to support their efforts. In the last year in particular, we have made significant strides to deliver on our vision to build technologies that span multiple platforms in order to create true systems of intelligence – something Microsoft CEO recently spoke about during the Convergence 2015 conference.

“With the advent of unlimited computing capacity in the cloud as well as new rich data platforms that have the ability in real time to reason over data, we now can build these systems of intelligence,” he said. “Now these systems of intelligence don’t sit in isolation. They, in fact, build on the entire digital fabric that we have with the systems of record and systems of engagement, and create one feedback loop.”

Today, many public sector organisations are embracing the power of the cloud. From Office 365 and to Dynamics CRM Online, our customers are increasingly turning to our agile, industry-tailored cloud services with the knowledge that their data is safe and they’re fully compliant with government regulations.

You can find out more about some of the latest trends taking hold across the public sector in the technology roadmap and regional perspectives sections of this latest edition of Public Sector Global Outlook. You can also read some of the best examples of how public sector organisations are benefiting from cutting-edge technology implementations, and learn about the many industry-specific offerings currently available on the market in the case study and solution profile section starting on page 35.

Finally, our comprehensive partner directory provides detailed business information about some of the most innovative IT solutions and services providers in the industry from across the globe, helping you to make positive and informed technology investment decisions for your own organisation.

I hope you find this guide a valuable and informative resource.

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© 2015 KPMG Advisory N.V. CONTENTS

TECHNOLOGY ROADMAP

08 PRODUCTIVITY AT ANY TIME, ON ANY DEVICE: We look at how Microsoft is driving change across the public sector and how organisations are improving services for citizens 10 OPERATING SYSTEMS: Thanks to its rich 08 application platform and touch-first user interface, Microsoft’s Windows operating system is enhancing mobility and productivity across the public sector 12 DEVICES AND STUDIOS: Dedicated 10 workstations, tablets, smartphones and convertible laptops are helping to drive productivity

14 APPLICATIONS AND SERVICES: Microsoft is making good on its vision to deliver seamless experiences across multiple platforms

16 CLOUD AND ENTERPRISE: With Microsoft’s offerings, organisation’s can use the cloud in ways that suit them best 16 17 DYNAMICS: Companies are benefiting from more product updates, richer industry capabilities and flexible deployment options

REGIONAL PERSPECTIVES

18 MAKING THE MOST OF DIGITAL: Public sector organisations need to embrace digital technologies to help drive innovation and transform the lives of citizens

20 NORTH AMERICA: US cities are improving their efficiency and their economy with new technologies

22 EUROPE, MIDDLE EAST AND AFRICA: Governments across the EMEA region are meeting objectives thanks to a range of cloud-based solutions

24 ASIA-PACIFIC: A growing number of governments are looking to embrace IoT and big data to enable smart cities

25 LATIN AMERICA: Public sector organisations are adopting cloud and mobile technology to improve transport, safety and education in the region

5 CONTENTS

VIEWPOINTS 43 LEWISHAM SOUTHWARK COLLEGE: Cisilion transforms communication and collaboration for London College

45 BISHOP GROSSETESTE UNIVERSITY: Collabco boosts student learning experience with Office 365-based portal

47 EAST TALLINN CENTRAL HOSPITAL: Commit helps Estonian hospital improve breast cancer care

49 LIVING TOMORROW: Flexamit helps 27 SLAVKO VIDOVIC: With Microsoft’s Belgian innovation organisation move to the cloud offerings, organisation’s can use the cloud in ways that suit them best 51 GREATER STOCKHOLM PUBLIC TRANSPORT: Hogia helps Swedish transport 31 COLIN REID: How mobile can help health and network issue real-time traffic updates social care organisations improve patient care 53 PANTEIN HOSPITAL: Dutch hospital digitises medical files with I-FourC’s ePapering solution PROFILED 55 STOCKHOLM CITY: Informator trains admin department to use Outlook, Lync and SharePoint to help improve collaboration

57 CITY OF WITTEN: Optimal Systems introduces enterprise content management system at German city administration

58 CROATIAN MINISTRY OF FINANCE – CUSTOMS ADMINISTRATION: Government administration modernises its business processes 35 SZW INSPECTORATE: Aia Software’s ITP solution helps Dutch ministry improve 59 VIRGIN CARE: TotalMobile automates clinical correspondence regarding employment record management to enable community nurses to conditions violations spend more time with patients

37 DIGITAL AGRICULTURAL REGISTER: 61 BISCAYTIK FOUNDATION: Spanish ATS’ e-government solutions improve interoperability organisation uses WISeKey’s Identity Semantics between public information systems in Romania solutions to ensure compliance with European Union identity regulations 39 CITY AND COUNTY HEALTHCARE GROUP: The BPA Solution suite saves management time at both the branch and the head office

41 FCC AQUALIA: CIC Consulting helps company improve its water distribution services in Santander, Spain

6 www.onwindows.com SOLUTIONS 67 ROI SERVICES: Softlanding’s services ensure organisations get full value from their Microsoft investments

69 GOVERNMENT MOBILITY PACK: Sparked’s government app suite facilitates flexible working for staff

71 COLUMNA SERVICE LOGISTICS: Systematic uses Microsoft platforms and location solutions to help hospitals optimise logistics

73 DIGITAL INFORMATION SYSTEMS: VisioSign’s systems help public sector organisations manage meeting room facilities

75 ETR.NET: WAMTechnology CC develops 63 MILKMAP: EVRY’s MilkMap solution and supports a critical tuberculosis and HIV assures donor breast milk is handled correctly in surveillance tool healthcare facilities 77 G-CLOUD PORTFOLIO: Ymens boosts the 65 GDI ENSEMBLE PLATFORM: Organisations service delivery levels of Romanian public institutions can boost performance while reducing IT costs with GDi’s solution

PARTNER DIRECTORY 79 DIRECTORY: Search our extensive A to Z directory of Microsoft technology partners that offer best-of-breed solutions for the public sector. The index lists partners by solution area and provides company descriptions for Microsoft partners, as well as contact details if you are interested in collaborating with a featured partner.

7 TECHNOLOGY ROADMAP

Productivity at any time, on any device

Microsoft’s cloud-first, mobile-first technology developments are driving change across the public sector, helping organisations better serve citizens and be more productive

Nearly a year since CEO Satya Nadella announced that Microsoft would be making bold changes to help it build productivity experiences and platforms for the mobile-first, cloud-first world, and it seems the company is making good on its promise. Now focused on being a platform and productivity company, Microsoft has been busy making its products widely available to users across multiple platforms and operating systems – from new integrations between Office and to free Microsoft Word, Excel and PowerPoint apps for iPhone and Android users. “Mobility for us goes beyond just devices and while we’re certainly focused on building great phones and tablets, we think of mobility more expansively,” said Nadella in the Microsoft Earnings Release FY14 Q4 conference call. “We think of the opportunity that comes from running our productivity experiences – on Windows, iOS and Android devices. Office 365 and Dynamics software-as-a-service offerings are targeted here. We also see great opportunity in simplifying and Windows 10 operating system this summer, while managing the user experiences spanning multiple continuing to build its own hardware, including its devices, ecosystems with our identity management, newly branded Microsoft Lumia devices and the device management and data security.” recently unveiled 3. To achieve this, the company is continuing “In everything we do with our Windows OS to evolve popular productivity products such as and first-party devices, we will light up our digital , OneDrive, OneNote, Outlook, Word, Excel, work and life experiences,” said Nadella. “We are PowerPoint, Bing and Dynamics, while the cloud OS approaching the Windows OS business with a bold, remains at the centre of all of its product offerings. challenger mindset and pushing both the product The company is also set to launch its brand new and business model forward. We’re not in hardware

8 www.onwindows.com In the last year Microsoft has been making its products available for multiple platforms and devices for hardware’s sake and the first-party device solutions that organisations need to improve portfolio will be aligned to our strategic direction citizen service, reduce costs, boost productivity and as a productivity and platform company.” innovate for the future. Microsoft’s developments have huge The following pages provide an overview of implications for the public sector. From modern how Microsoft is delivering on its commitment to productivity platforms to rich mobile experiences make cutting-edge developments across each of its and government cloud solutions, Microsoft and product groups and how these technical advances are its partners are providing the game-changing impacting public sector organisations worldwide.

9 TECHNOLOGY ROADMAP

Operating Systems

With its rich application platform and a touch-first user interface, Microsoft’s Windows operating system enables new mobility and productivity scenarios for public sector workers

In October 2014, Microsoft revealed details of its new evolution. Most notably, it combines aspects of the Windows 10 operating system (OS). Packed with classic Windows 7 start menu with the modern Live advanced features that have been specifically designed Tiles user interface that was introduced in Windows 8. for business users, Windows 10 has an updated user On the left hand side, the menu is very similar to how experience, as well as new enterprise-grade security, it was in Windows 7, Vista and XP, but on the right data protection and management capabilities. hand side a new space has been added for users to “Windows 10 represents the first step of a customise with their favourite apps, programmes and whole new generation of Windows, unlocking new websites that are displayed in the form of Live Tiles. experiences to give customers new ways to work, According to Microsoft, Windows 10 has been play and connect,” said , executive designed to be the greatest platform yet for business vice president of Microsoft’s OS group. “This will users. “It’s not just more familiar from a user be our most comprehensive OS and the best release experience standpoint,” said Jim Alkove, who leads Microsoft has ever done for our business customers, the Windows enterprise program management team. and we look forward to working together with our “We have built so much of what businesses need right broader Windows community to bring Windows 10 into the core of this product – including enterprise- to life in the months ahead.” grade security, identity and information protection Windows 10 also marks the return of the operating features, reducing complexity and providing a better system’s famous start menu. The feature, which was experience for the modern needs of business.” a key component in Windows 7, Vista and XP, was One new security feature coming to the operating dropped in Windows 8. Now, it’s back, although it system is Windows Hello, which will allow users to has been updated to reflect the operating system’s unlock their Windows 10 devices using facial, iris or

10 www.onwindows.com Microsoft’s on stage demonstrating Windows 10 in October 2014 fingerprint recognition. The biometric authentication works better with devices that support both a mouse technology is built on asymmetric key cryptography and keyboard, and touch input, such as Microsoft and has been developed over the years based on what Surface. When the keyboard is connected, Windows Microsoft has learned with . 10 stays in desktop mode, and once the keyboard is Microsoft has also introduced a number of new removed the user is prompted to switch to the touch- features to Windows 10 to make the experience of first, tablet mode. using a desktop or smartphone as seamless as possible. Microsoft has also developed a version of Windows Doing away with Windows Phone, Microsoft has 10 that is optimised for devices that are smaller than made it so that users of any type of device will now be 8-inches, such as smartphones, phablets and small using one single Windows 10 operating system. tablets. This mobile version still includes all the “Windows 10 will support the broadest device functionality of Windows 10, but is presented in a family ever,” said Myerson. “Windows 10 will inspire format optimised for smaller screens. new scenarios across the broadest range of devices, “It’s designed to go with your PC as a great from big screens to small screens to no screens at all.” companion,” said Belfiore. Microsoft’s Joe Belfiore, vice president of the Windows Phone 8.1 users will be able to get Operating Systems group, recently demonstrated their hands on Windows 10 for free. They will also some new tweaks to Windows 10, including its have access to free ‘universal’ versions of Microsoft Continuum feature, which gives users the ability to applications, including Word, PowerPoint and easily switch between desktop and tablet mode. Outlook, which are designed to run on PCs, tablets The feature means that the operating system now and small devices.

11 TECHNOLOGY ROADMAP

Devices and Studios

New Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios

In March of this year, Microsoft introduced a new Surface tablet to its line-up – a thinner, lighter and lower cost alternative to its flagship 3. Starting at US$499, the sits between the RT model – which it is replacing – and the Pro in terms of price. But unlike its RT predecessors, this tablet runs the full version of Windows 8.1 (which can be upgraded to Windows 10 once the new operating system is available) and Office, including desktop applications. It also supports pen input. Still designed to serve as a laptop replacement, the new tablet looks fairly similar to the Pro, but is slightly smaller with its 10.8-inch screen. It has front- (3.5MP) and rear-facing (8MP) cameras, a reported ten-hour battery life, and is powered by Intel’s Quad-core processor. According to Microsoft, this version is aimed at users that don’t quite need the full power of the Pro. “If you do very demanding work – things like editing and rendering video or complex 3D modelling – then the power and performance of a is for you,” said , corporate vice president of . “If the majority of your work is less intense – working in Office, writing, using the , and casual games and entertainment, then you’ll find that Surface 3 delivers everything you need.” brand from its product line, including rebranding its The University of Phoenix, BASF, Emirates and Nokia Lumia devices. Prada have already committed to purchasing and Speaking to Nokia Conversations in October deploying Surface 3 across their organisations. 2014, Tuula Rytilä, senior vice president of marketing Microsoft’s Windows Phone is also going from for the Phones division at Microsoft, said that the strength to strength, with Windows Phone partners transition from Nokia Lumia to Microsoft Lumia is accounting for 56% of the global smartphone market, fully underway. The company has since backed this according to research analysts IDC. up by releasing two new mid-market Lumia models at In July 2014, Microsoft announced that it would Mobile World Congress – the Lumia 640 and Lumia be integrating its phone business group with the 640 XL – both of which run on Windows Phone 8.1 Nokia Devices and Services unit it acquired in April but will be upgradeable to Windows 10 later this year. 2014 to align with its new platform and productivity Also in Microsoft’s Devices and Studios engineering strategy. It has since been phasing out the Nokia group is and Kinect, and, at the end of last year,

12 www.onwindows.com The new Surface 3 is still a tablet that can replace your laptop but it’s thinner, lighter and more affordable than the Pro

the company made its Windows SDK 2.0 available for PCs and tablets, meaning that both this sensor and Kinect v2 sensors. Kinect for Windows v2 perform identically. As a result The new software development kit features more of this release, Microsoft has since ceased production than 200 improvements and updates, including of Kinect for Windows v2 sensors, although it has enhancements to Visual Gesture Builder, Kinect said it will continue to support the existing model Studio and Kinect Fusion. It also means that it is and it remains committed to Kinect as a development now possible to commercially deploy Kinect apps platform on both Xbox and Windows. in the Windows Store, making it easier to deliver “We think this (Kinect) is the future,” said Terry applications that feature gesture control, body Myerson at Build 2014. “We think this is the way that tracking and object recognition to customers. we will all be interacting with our computers in some At the same time, the company released the Kinect time. These cameras are going to become pervasive, Adapter for Windows – a piece of kit that enables users and I would encourage all of us to really be creative to attach their Kinect for sensor to Windows about how we can take advantage of them.”

13 TECHNOLOGY ROADMAP

Applications and Services

Microsoft’s social and productivity tools are now available on Windows, iOS and Android, delivering on the company’s vision to deliver seamless experiences across multiple platforms

In recent months, Microsoft has announced several Optimised for touch and mobile use, these apps new and updated applications and services in its are helping advance Microsoft’s mission to bring Office suite, including for iPad, ‘unparalleled productivity of Office to everyone, on free Microsoft Word, Excel and PowerPoint apps every device’. for iPhone and Android users, plus a new Outlook “Over the past 12 months, you’ve seen us on iOS and Android. reimagine the traditional Office experience for a This is a significant next step for Microsoft as mobile-first, cloud-first world,” said Julia White, it continues to deliver on its vision to develop its general manager for the Office Product Management software and services for every device. And it’s a team, in an Office Blogs post. “The next step in strategy that seems to be going down particularly this journey is the delivery of touch and mobile well with customers – since Microsoft first launched optimised versions of Word, Excel, PowerPoint, the Office for the iPad app in March 2014, it has OneNote and Outlook for Windows 10.” been downloaded more than 40 million times. Coming soon is the latest version of Microsoft’s Not forgetting its own operating system, Microsoft enterprise collaboration platform, SharePoint has also recently unveiled Office apps, including Server 2016, which will be publically demonstrated Word, Excel and PowerPoint, for Windows 10. for the first time at the Ignite conference in May.

14 www.onwindows.com In the last year, Microsoft has made its Office portfolio available on iOS and Android

White recently shared some details about the upcoming version, stating that “it has been designed, developed and tested with the Microsoft software strategy at its core, drawing from SharePoint Online.” She said that customers can look forward to “Over the past 12 enhanced, flexible deployment options, improved reliability and new IT agility, enabled for massive scale. months, you’ve seen In line with this, White explained that Microsoft is exploring ways in which customers can take advantage us reimagine the of hybrid deployments of the new SharePoint Server. traditional Office “With SharePoint Server 2016, in addition to delivering rich on-premises capabilities, we’re focused on robust experience for a mobile- hybrid enablement in order to bring more of the Office 365 experiences to our on-premises customers,” she said. first, cloud-first world,”

15 TECHNOLOGY ROADMAP

Cloud and Enterprise

Microsoft’s cloud offerings give organisations the flexibility they need to take advantage of the cloud in a way that suits them best

Microsoft CEO Satya Nadella spoke at a Microsoft Cloud Briefing in October about the company’s complete cloud offering

Microsoft CEO Satya Nadella has recently and third-party environments, reducing the risk outlined how Microsoft is delivering the associated with repetitive manual processes. industry’s most complete cloud. “With these new services and what we bring to Speaking at an event in San Francisco in October market in the future at an aggressive pace, our goal 2014, Nadella announced several enhancements is to power scale, choice and innovation in your to its platform Microsoft business,” said Kapoor. Azure, including the new Azure G-series of In line with this, Microsoft is committed to virtual machines and Premium Storage, as well helping public sector organisations leverage the as the general availability of the Microsoft Cloud cloud in a way that meets their needs by launching Platform System – an Azure cloud in a . government-specific cloud solutions and services. At the TechEd Europe event at the end of For example, the Microsoft Azure Government, October, Microsoft also unveiled Azure Batch and Dynamics CRM Online for Government and Azure Automation. Office 365 Government platforms have all been Available in public preview, Azure Batch takes designed to help government agencies integrate advantage of the technology from GreenButton, disparate on-premises, cloud and data systems, which was acquired by Microsoft earlier in 2014. while enabling seamless communication and The solution allows customers to deploy massive collaboration. At the moment, Azure Government, scale-out jobs, with access to thousands of cores, to Dynamics CRM Online for Government are just solve complex problems with just a few clicks and available in the US. no infrastructure investment. “The Microsoft Cloud for Government is the most According to Vibhor Kapoor, director of complete cloud for any government organisation Microsoft Azure product marketing, the solution aiming to be more productive, agile and efficient “delivers job scheduling as a service, making it easy in today’s mobile-first and cloud-first world,” said to run large-scale parallel and high performance Nadella. “We are proud to offer Azure, Office 365 and computing work in Azure.” Dynamics CRM Online to the growing number of Azure Automation is already generally available. government agencies that are ready to deploy leading- It automates time-consuming tasks across Azure edge cloud computing solutions.”

16 www.onwindows.com TECHNOLOGY ROADMAP

Dynamics

Organisations using are benefiting from more product updates, richer industry capabilities and flexible deployment options

At the beginning of January, Microsoft Dynamics CRM Online for the US Government became generally available. The solution, which is specifically targeted at US government workers, was first mentioned at the Government Cloud Summit event, which took place towards the end of 2014. At the time, Bob Stutz, corporate vice president of Microsoft Dynamics CRM, explained that Dynamics CRM Online for Government would “provide a secure environment for government organisations to collaborate in real time, leveraging an agile platform that is built for rapidly changing business requirements.” The online case management solution is based on the Microsoft Dynamics public cloud offering and has been designed to be FedRAMP compliant. It also allows government customers to deploy their current solutions both on premises and in the cloud through hybrid cloud capabilities, and through integration with Microsoft Azure and Office 365 government community clouds. According to Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, this release is a significant step in Microsoft’s journey to “provide government customers the same functionality that millions of The Spring ’15 release of Dynamics CRM features new social businesses now enjoy – delivered as a service from a monitoring capabilities secure, government community cloud.” For those outside the US, the latest version of In addition, the Spring ‘15 release marks the Microsoft Dynamics CRM is proving an ideal start of Parature’s integration with Dynamics solution for better serving citizens. The Spring CRM for knowledge management. This means ’15 release of Dynamics CRM, which Microsoft that customer service agents will have knowledge says it will be making available to customers soon, integrated into their daily service interactions out includes a number of new features such as a social of the box. centre where marketing, sales and service teams Speaking during the Convergence keynote, Kirill can monitor social topics and engage directly Tatarinov, executive vice president of Microsoft with social communities; text mining, cloud Business Solutions, said that the new release visualisation and an activity map for tracking social “delivers amazing business process innovation, media; and updated mobile scenarios to make it performance, productivity, (and) deep integration easier to use Dynamics CRM on mobile devices. with Office.”

17 REGIONAL PERSPECTIVES

Making the most of digital

Public sector organisations need to embrace digital technology as a tool to drive innovation and transform how they engage with citizens

The public sector is evolving at an astronomical pace, with the constant pressure of reduced “Mobility is a fast- budgets presenting a daily challenge to growing trend in organisations who need to find ways of making dramatic improvements in terms of service and government today, and efficiency, while spending less. “It is important that cost reduction is done in a mobility solutions are way that is sustainable in the long term and does not negatively impact on the key characteristics needed by usually made possible public bodies to survive and thrive in the long term: innovation, agility, connectedness and transparency,” because of cloud explained Scott McIntyre, global government and technologies” public services co-leader at professional services firm PWC, in a recent blog post. To succeed in this new reality, public agencies can be offered. And sharing services means that they across the globe need to embrace digital technology can be offered more cheaply on the front line. as a tool to drive innovation, transform how they Analysts at McKinsey agree. According to engage with citizens, foster the interaction of the recent report Public-sector digitization: The citizens with each other and explore how outcomes trillion-dollar challenge, capturing the full potential can be better secured, resulting in innovative and of government digitisation could free up to US$1 effective public services. trillion annually in economic value worldwide. “The appreciation of the integral role that One example of how governments are already technology plays across business sectors is evident embracing digital technologies is through the in our Government and the Global CEO sur vey,” adoption of the cloud. “Mobility is a fast-growing said Neel Ratan, global leader of PWC’s digital trend in government today, and mobility solutions are government network, in his blog. “58% of the usually made possible because of cloud technologies,” CEOs surveyed are concerned about the speed said Joe Macri, Microsoft vice president for EMEA of technological change (47% last year), with the Public Sector, in a recent blog post. “The same can be response rising to 64% for state-backed CEOs.” said for social media, big data analytics, or self-service Ratan explains that, like private sector businesses, business intelligence. These trends are often viewed as there is great potential to create much value from doing the most to accelerate government innovation, digital. In terms of operational efficiency, digital and this innovation can best be realised when offers the opportunity for greater self-service, governments embrace cloud technologies as part of customisation of services and automation of their infrastructure.” transactions such as benefits and pensions, for “Since 2010 at least fifty governments have those with access to the technology. If electronic published strategies or initiatives that focus on records, for example those for patients and social cloud computing, with the trend accelerating in security, can be shared across agencies, not only can the last year,” explained Paul Nicholas, Microsoft’s duplicative costs be saved, but also a better service senior director of Trustworthy Computing, in

18 www.onwindows.com Making the most of digital

Organisations across the public sector are looking into ways they can digitise their processes

his blog. “This growing focus on cloud adoption of their digital investments,” he said. “Public bodies demonstrates that governments, like businesses, also need to develop their capacity and capability have a keen interest in realising the benefits of in terms of data collection, management and cloud computing – often not just for the public analytics in order to produce the quality insight and sector, but their countries as a whole.” intelligence required to underpin their strategies and However, while those organisations that are plans and to make more informed and evidence- already embracing digital are reaping the rewards, based policy and operational decisions. according to Ratan, there is still a lack of digital “Indeed, public agencies do not need digital capacity and capability in many public sector strategies: they need strategies for the digital age, businesses. “To make the most of the opportunities, in combination with the appropriate controls but also manage the risks, public sector to ensure organisations and departments are organisations therefore need to develop a clear responsible, accountable and delivering real value vision, strategy and plan to get the most value out for money.”

19 REGIONAL PERSPECTIVES

North America

Cities across the US are becoming smarter, more efficient and more economical thanks to a wide range of new technologies

For the first time in history, more humans live in cities than in rural areas. This is the case across the world, but in North America this trend is at its peak. According to the UN, 82% of the North American population live in cities today – a number that is expected to grow to more than 90% by 2050. Governments are increasingly feeling the pressure of this urbanisation, and are turning to a wide range of technologies to help. According to a recent report from Pike Research, investment in technology related to smart cities will total US$108 billion between 2010 and 2020 and, by 2020, annual smart city investment will hit almost US$16 billion a year. Microsoft is working hard to equip cities across the US with the technologies they need to become smarter, delivering a wide range of solutions which have one thing in common: the cloud. “We’re very proud that customers in the public sector are already seeing the benefits of the Microsoft Cloud for Government, including the states of Texas and Alabama, and King County, Washington. We’re also delighted that over 100 partners are betting on the Microsoft Cloud for Government,” said Kimberly Nelson, Microsoft’s The internet of things (IoT) is also making a executive director of state and local government huge impact in transforming cities. Research firm solutions, in a recent blog post. “When it comes IDC predicts that by 2018 “cities and metropolitan to the cloud, my hope – dare I say prediction – is areas will represent at least 25% of government that more than a quarter of US cities continue spending on deploying, managing and realising the the momentum by embracing the Microsoft business value of the IoT. At this point, mostly large Cloud for Government and realising the value of cities are deploying point IoT solutions, but this greater productivity, agility and efficiency, with will change as midsize cities realise benefits.” the assurance of secure, private and trustworthy Delivering on the value of IoT, Microsoft is helping computing. Let’s hope these cities collaborate on launch a new initiative that brings together companies, shared services to reduce redundancy and improve research institutions, civic organisations and the services, and build those services on an existing government in the US city of Chicago, with the aim of cloud infrastructure like the Microsoft Cloud for developing innovation within urban infrastructure. Government, rather than trying to build a new The CityWorks initiative will see smart and cloud infrastructure.” sustainable solutions that have been developed by

20 www.onwindows.com The new CityWorks initiative in Chicago aims to drive urban innovation

Microsoft tested in Chicago, with a view to making environments and communities and be adopted improvements to cities around the world. into existing economic and social systems.” “Chicago is particularly suited to the The CityWorks initiative presents the development and validation of innovative ideas opportunity to bring together multiple in this space, due to the commitment of local organisations and develop sustainable partnerships government, business and research leaders to urban that focus on community priorities, the policy tech experimentation – exploring how technology environment and technological innovation. can help make the city a safe and rewarding place “We look forward to working with all of the for residents to live, work, learn and innovate,” CityWorks partners and applying Microsoft said Dan’l Lewin, Microsoft’s corporate vice expertise in leveraging and integrating technology, president of Technology and Civic Engagement. data and information to make urban areas stronger, “Chicago is composed of neighbourhoods that safer, healthier and more resilient,” added Lewin. vary across many of the systems described above. “The ultimate outcome will be taking creative new That variability contributes to it being an ideal test approaches developed here and deploying them at bed for how new innovations can impact different scale in entire cities across the globe.”

21 REGIONAL PERSPECTIVES

Europe, Middle East and Africa

Cloud-based solutions are helping governments across the EMEA region meet their top objectives of saving money while serving citizens more efficiently

Public sector IT cloud services will account for more than half of worldwide software, server and storage “By moving critical spending growth by 2018, according to a recent Microsoft solutions to report by IDC which says that that public sector cloud spending will grow from US$56.6 billion in the cloud, we will not 2014 to more than US$127 billion in 2018. The adoption of ‘cloud-first’ strategies by public have to worry about sector organisations will be one of the main factors driving the growth, according to the report. These support, backups, or types of strategies have been heavily embraced by governments across Europe, Middle East and Africa disaster recovery” (EMEA) in particular, with the UK leading the way. “The UK government is a global leader in Microsoft Office 365 as part of a cloud-based IT promoting public sector use of cloud technology transformation strategy designed to accommodate and Microsoft is proud to support this endeavour tight public-sector budgets while improving at every step of the way,” explained Jesse Stanchak, service delivery to citizens,” said Per Bendix Olsen, social media community manager at Microsoft, Microsoft’s director of partner strategy for the in a recent blog post. “The government’s cloud- Worldwide Public Sector, in a recent blog post. first policy ensured that government departments Elsewhere across EMEA, governments are seeing would opt for cloud tools as a first solution and real-life examples of how the cloud improves Microsoft has long been a leader in the cloud the lives of citizens. “In health and social service productivity space. The government created the agencies, for example, cloud-based solutions enable Digital Marketplace to ease the procurement caseworkers to do things they couldn’t do before,” process for buying cloud services. Microsoft was an Olsen explained. “The Netherlands improved its early supporter of this initiative, and was the only delivery of youth services with help from Microsoft global cloud provider to achieve pan-government partner WinVision, which launched WinCare accreditation to ‘Official’ for its cloud tools.” – a cloud-first, mobile-first solution based on One example of just how successful the cloud Microsoft Office 365 and Dynamics CRM Online.” has been in the UK comes from Wiltshire Council, The WinCare solution replaces paper records which serves nearly half a million citizens in with a centralised location to manage social southwest England. The council has used the cloud services information, while offering families round- to cut its IT spending by £5 million a year, which the-clock access to their treatment programmes. equates to around 25%. “Instead of going back to the office, caseworkers “The council was the first in the UK to now access the latest information and update their complete an organisation-wide implementation of files in real time on Windows 8 tablets while they’re

22 www.onwindows.com The UK government’s Digital Marketplace is making it easier for public sector organisations to buy cloud services with families in their homes,” Olsen added. “They backups, or disaster recovery – some of our also collaborate electronically with co-workers on biggest administration headaches today,” said cases and action plans, greatly improving outcomes Kgaogelo Mohlala, Limpopo Department of for the families they serve.” Agriculture’s IT director. Meanwhile, The Limpopo Department of Joel Cherkis, Microsoft’s general manager of Agriculture (LDA) in South Africa has joined a worldwide government, explained that the thing Microsoft Office 365 early adopter programme to that is driving the explosive cloud growth in understand how it could benefit from Microsoft governments is trust. “Cloud-driven operations Office 365 ProPlus and online services such that were once considered risky are now benefitting as Microsoft Lync Online. The LDA will join a from security-hardened devices and platforms, growing number of government organisations and widespread adoption of industry standards,” across MEA, covering Egypt, , Saudi Arabia, he said in a post on the Microsoft government South Africa, Turkey, UAE, and more, that are blog. “Those things are a big part of our focus at realising the far-reaching benefits of Office 365. Microsoft. For years, government leaders have “By moving critical Microsoft solutions to the heard about the cost savings the cloud can bring. cloud, we will not have to worry about support, Now, they’re believing it.”

23 REGIONAL PERSPECTIVES

Asia-Pacific

With Asia’s population set to continue to grow rapidly over the next few decades, more governments will leverage the internet of things, big data and cloud technologies to become smart cities

Asia’s population is set to increase from 4.3 service by optimising routes and developing fare- billion to 5.2 billion in 2050, according to the sharing systems with the ultimate aim of reducing French Institute of Demographic Studies (Ined). traffic congestion and limiting carbon emissions. In 2013, the region had three of the world’s most It is also improving technological infrastructure, populous nations – China with 1.3 billion people, automate government processes and promote travel India with 1.2 billion and Indonesia with 248.5 and tourism in places like Xixian New District of million. However, Ined predicted that by 2050, Shaanxi Province, Hainan Province, Wenzhou, India will rise above China and have a population Wuhan, Yangzhou, and Zhuzhou. of 1.6 billion people. “China’s cities are growing at a tremendous rate To help the country meet the challenges posed and over 250 million more people are expected by this rapid population growth, India’s national to settle in cities within the next ten to 15 years,” government has allocated funds to develop 100 said Rob Bernard, chief environmental and cities smart cities, one of which is Surat. strategist at Microsoft, in a blog post. “There are The Surat Municipal Corporation has now unprecedented volumes of data available on partnered with to leverage everything from commuting patterns, to building its CityNext initiative to address the city’s energy use, to how people react to changes in the infrastructure needs and support sustainable weather. By using mobile technology and cloud economic growth. Through this partnership, data platforms, civic leaders and citizens can Surat is able to use e-governance solutions for take advantage of that data to create innovative, its government administrative systems including intelligent solutions that solve real problems and project management and information transaction improve daily life for millions of people.” gateways, utility services and public safety, as well Cities in the Asia-Pacific region are also as a City Dashboard that provides a unified view of adopting Smart Mobile Government (Smart key performance indicators in services delivery. mGovt) strategies to support their public sector “Citizens in Surat will be able to access real- infrastructures through technologies such as the time data on city services including energy, internet of things (IoT). sanitation, water, health, and education through IDC’s Designing Tomorrow’s Smart mGovernment a combination of cloud technology, mobile Landscapes Enabled by the Growth of Wearables applications, data analytics and social networks – and the Internet of Things report indicated that for healthier and safer communities in India and IoT, context, instantaneous reach, privacy, security, around the world,” said Arthur Ball, Microsoft’s technology readiness and wearables are the seven key managing director of Public Safety and National components necessary for Smart mGovt adoption. Security in Asia. These initiatives are also driven by solutions in Meanwhile in China, Asia functional domains such as public order and safety, has invested in delivering visualisation and urban transportation, healthcare, and social services. informatics to provide local governments with a IDC’s report also indicated that wearable knowledge base for smart urban growth strategies. technologies will boost Smart mGovt projects and For example, the research team has explored pave the way for public sector-led IoT ecosystems how to mine data patterns to improve Beijing’s taxi in 2015 and beyond.

24 www.onwindows.com REGIONAL PERSPECTIVES

Latin America

Public sector organisations in Latin America are increasingly adopting cloud and mobile technology, as well as connected devices, to improve transport systems, public safety, education and more

Latin America IT investment is forecasted to grow “Since we started using Microsoft Azure services by 5.7% in 2015, outpacing the global average by with the SAT, we have processed close to four 3.7%, according to a recent IDC report. billion documents with the peace of mind that IDC’s Latin America Predictions 2015 study Microsoft Azure helps keep the information secure, indicated that although the region’s overall internet which is fundamental for the organisation,” said of things (IoT) ecosystem is still in the early Juan Manuel Galarza, general administrator for development stages, there are expected to be 100 communications at the SAT. Microsoft Azure has million mobile workers and 291 million connected also allowed the agency to process daily peaks of up devices in operation by 2015. This marks a 20% to 34 million electronic invoices. increase from 2014. In addition, IDC expects the Elsewhere, cloud platforms have been used to public cloud market to increase by 50% in 2015. help Latin American governments to handle crime To date, several governmental agencies in Latin more effectively. America have adopted cloud platforms to improve Last year, Microsoft and the government of São the way they interact with their citizens. Paulo in Brazil deployed Detecta, a crime data “There is little debate today about whether cloud aggregation and analysis platform that leverages big computing works for government – many agencies data and business intelligence capabilities to index are already taking advantage of the flexibility, and link large volumes of police information. economy and convenience of cloud offerings,” said Microsoft partner Genetec and neighbourhood Sergio Ortega Cruz, worldwide industry solution association Sociadade Amigos Vila Madalena have manager for Public Safety at Microsoft National also developed a monitoring centre that links Detecta Security and Defense, in a blog post. “With IT to public and privately owned cameras in Vila budgets under pressure and greater volumes of data Madalena, an area in the western part of São Paulo. being generated every day, governments cannot Meanwhile, smart cities such as Buenos Aires in afford to pass up the economy offered by the public Argentina are using connected devices, mobile and cloud. The key to reaping these benefits is data cloud technology to enhance transportation and governance: understanding your data, how it is safety services and develop community education classified, and how it must be handled.” programmes to help prepare students for employment. For example, when Mexico’s Tax Administration Working with Microsoft and partners Hexacta System (SAT) was faced with a shrinking IT budget and Kwan, Buenos Aires has developed the City and growing storage needs in 2014, it implemented Dashboard, which consolidates data from multiple the Microsoft Azure cloud platform. systems into one interface to provide decision The solution enables SAT to receive electronic makers with insight into citizen needs. In addition, documents more securely, issue electronic invoices, citizens can use custom-built Windows apps to provide direct customer support to taxpayers and access traffic and transport information. support more than 85 authorised certification The city also offers a Young Professionals providers with filing-related services. Taxpayers can Program and the Microsoft YouthSpark scheme, also use the cloud platform to complete annual tax which provides youth with job training, career returns, while the SAT can store large volumes of advice and opportunities to gain valuable confidential citizen data safely and cost effectively. technology skills.

25

VIEWPOINT

Modernising the public sector

SLAVKO VIDOVIC: INFODOM

InfoDom aims to help public sector agencies and governmental organisations rethink their business models and modernise their IT infrastructures

eadquartered in Zagreb, Croatia, InfoDom “Special emphasis is has offices in a number of European coun- Htries and aims to help public sector organisa- given to helping public tions in the European Union and developing coun- tries rethink their approach to economic and societal sector organisations development. The company encourages cooperation between government, different industries and uni- achieve operational versities, particularly in the R&D field, to help coun- tries achieve national prosperity. excellence”

Improving operational efficiency development of the economy, education, culture To generate more economic revenue, enhance the and more, in locations outside of the main city way they operate and help to develop elements of metropolises. society, governments and public sector agencies InfoDom helps governmental organisations must address four key issues. to develop the necessary IT infrastructures and First, they must modernise public administration systems by referring to global business models, networks to ensure they can effectively manage and various regulatory frameworks. The company organisation, education, healthcare and local has also participated in key European Union (EU) government systems. Secondly, they should look to initiatives such as the European Electronic Invoicing benchmark their business excellence, economy and Framework, the Pan-European Public Procurement regulatory compliance with similar public sector Online project, the European Interoperability agencies across the globe. To do this, they can use Framework and the Common Assessment business process management (BPM) repositories, Framework. It has worked on various EU projects, knowledge management (KM), human resource including Public Internal Financial Control, management (HRM) and corporate performance Creative Europe & Creative Croatia, Smart City and management (CPM) systems, as well as integration the Public Sector Information. frameworks for complex IT solutions. Governments In addition, InfoDom helps public sector must also develop regulatory frameworks to enable and governmental agencies to leverage new them to manage state-owned enterprises and technologies and management models to increase ensure they provide high quality and cost-effective their competitiveness and achieve overall business services for citizens and entrepreneurs. Finally, they excellence. Divided into four horizontal classes, should create policies that support the integrated these solutions include e-business models with

27 a CPM system, e-government models with an the development of knowledge, technology integrated government performance management and organisational capacities that help improve system, BPM solutions and KM systems. knowledge management and innovation processes. Although InfoDom works with public administrations, the private sector, state-owned Industry and research partnerships enterprises and on regional expansion projects, each InfoDom works with the associated scientific research one is driven by the same development paradigm: institute Innovation and Business Leadership business model frameworks. Academy and other academic communities to offer knowledge-based services based on four competency Developing virtualised organisations areas. These include specialised consulting, software Today, many organisations have become virtualised development, system integration of complex systems and use several BPM systems to form the core of and support services for information systems and their business model. These BPM models are then performance monitoring. linked to regulatory frameworks that are based The company also uses the latest technologies on international reference models, and to various and methodologies developed by providers such IT, information security management and quality as Microsoft and collaborates with the academic management systems to enable the organisation community based on the principles of the Triple to measure the enterprise’s overall performance. Helix concept. Special emphasis is given to helping Consequently, the BPM model becomes the public sector organisations achieve operational organisation’s main control mechanism. Virtual excellence, improve the sustainability of business organisations also integrate data from internal systems and enhance their performance, and ensure and external resources with KM and innovation continued cost optimisation. management systems to help increase their business Meanwhile, InfoDom provides various support competencies and gain a competitive advantage. All services to ensure that public sector organisations can of these businesses are supported by IT frameworks develop agile business systems and achieve four key that ensure all of their IT components, systems competencies, which include productivity, flexibility, and heterogeneous enterprise applications are adaptability and organisational awareness. interoperable and standardised. The company’s customers can also use When developing virtual organisations, InfoDom’s consultation portals and KM systems InfoDom focuses on three key areas. These to carry out self-assessments and ensure they include: the development of vertical businesses are able to continuously fine-tune and improve lines within an organisation that are driven their business operations. These self-assessments by strategy and regulatory framework; the enable the organisation to openly review its own development of horizontal infrastructure systems position and resources. that foster productivity and the integration of business processes across the organisation; and Slavko Vidovic is the CEO of Infodom

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Checking into a mobile moment

COLIN REID: TOTALMOBILE

The health and social care industry must capitalise on mobile technology to improve patient care and increase efficiency

i-fi, smartphones and other mobile de- vices are now part of our daily lives and “Mobile technology Ware revolutionising healthcare as we can fulfil its promise know it, which is bringing potentially enormous benefits to both clinicians and patients in hospi- of accelerating and tals, clinics and community care. Both health and social care have entered improving the quality what I would call a ‘mobile moment’. This phrase was first used by Forrester analyst Ted of patient care” Schadler to explain how mobile technology is reinventing the customer relationship, but it devices to enable them to improve the value perfectly sums up what is happening in health chain, maximise time and productivity and and social care today. Mobile health and its enhance the quality of care. use in social care is becoming an indispensable Mobile technology offers a new way of part of our connected world and one that both interacting with patients and providing health clinicians and patients are keen to adopt. The key and social care. Community services, for take-away here is the significant potential that example, provide healthcare, well-being and care mobile technology brings in these sectors, which services for patients from childhood through governments should include fast in their political to the end of their lives and support some of agendas going forward. the most vulnerable citizens (Department of To exploit the potential of mobile technology Health, 2013). These services form a large part in health and social care, we must look to of the UK’s National Health Services activities, business for a lead. We must identify the needs with around 100 million community contacts of patients, clinicians and care workers out in each year (Edwards N, 2014: The King’s Fund the field and design intuitive mobile apps that report). The scope of these services is extensive fulfil their requirements to innovate around the and everyone involved would benefit from the so-called ‘moment’, rather than designing what interoperability that mobile technology brings. we think they want. As well as providing better access to information As the healthcare industry goes through a relevant to service users, it also removes time– transitional stage and adopts more collaborative consuming, desk-based administration tasks, care models, front-line health and social care enabling staff to use this time to provide quality workers need the right apps on their mobile care to patients.

31 A sector in transition The next steps After a seemingly slow start, the benefits offered The next steps have to be collaboration and by mobile technologies are fast becoming cooperation. Firstly redesigning community services appreciated by the health and social care industry. and building on recommendations in the Kings’ Today, there are a host of devices and apps that Fund report would enable efficient transition in can provide any number of services, from remote both the primary and acute care sectors. monitoring to patient data capture and access to Community services need to be connected to electronic e-records. other parts of the health and social care system, Although primary care has grasped some of rather than working as a solitary entity. These the opportunities mobile technology brings, services need to look at mobile technology from technology to support healthcare workers in the a holistic vantage point and provide solutions field has been scant. This has meant labour- that are easy to use and have obvious benefits. intensive, paper-based documentation processes It will not be simple, as it will undoubtedly have continued to be used both in the field and incorporate multiple processes and different IT in offices, as well as to correspond with provider systems. The biggest is that different apps organisations such as general practitioner will be created for diverse systems, eliminating surgeries and hospitals. This means that clinicians integration. We must also highlight the need for often spend more time on administration than reliabile connections and seamless assimilation with patients. into the healthcare professional’s workflow. The Mobile healthcare solutions can range idea is to make it easier, not more complicated. from relatively easy-to-implement solutions There is no getting away from it, investment to complex integrated IT systems. To date, is required. At the same time, mobile healthcare mobile technology has predominantly been solutions must be cost effective and show both used to support remote front-line workers by a return on outlay and visible improvements to developing electronic health records. Despite efficiency and patient care. This can be achieved good intentions, creating an organisation- by implementing an enterprise app platform that based environment is a counter-intuitive way of provides a seamless, integrated solution across addressing the problem and does not make the the organisation. most of the benefits mobile technology offers. This way of thinking focuses on retrieving and Shift to the future updating records on the desktop, but does not Health and social care is overstretched and provide front-line healthcare workers with the under resourced, while providers face continual data they need to provide enhanced patient care reassessment by the government to ensure they while on the road. We need to think outside of are viable for the next decade. Mobile technology the box to explore how mobile devices can be can empower clinicians, front-line healthcare used for faster diagnoses and treatments, improve workers and their patients to improve the quality how clinicians manage their time and improve of healthcare by providing decision-making data accessfor field workers. data when and where it is needed within budget, One of the greatest challenges for mobile helping organisations to better manage and working in healthcare is ensuring confidential allocate their funds. patient information is secure and protected. If implemented properly, mobile technology When field workers are allowed unlimited access can fulfil its promise of accelerating and to back-office systems, the door is left wide open improving the quality of patient care, while to security risks. Best practice should dictate enhancing operational efficiency and cost savings. that mobile health workers are only given access Health organisations should be looking to to records relevant to their particular patients. embrace the power mobile technology brings in Properly configured access ensures that private creating a real personalisation of healthcare of data is kept confidential, ensuring a good user the future. experience and a high level of quality care and trust by the patient. Colin Reid is the CEO of TotalMobile

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SOLUTION: DOCUMENT CREATION When it switched to a new case system, the SZW TECHNOLOGY: MICROSOFT OFFICE, SHAREPOINT Inspectorate decided not to develop a document PARTNER: AIA SOFTWARE generation feature in-house. Instead, it opted for ITP from Aia Software, which is a flexible standard he SZW Inspectorate, part of the Dutch tool that is easy to maintain and manage. Ministry of Social Affairs and Employment, “The major benefit of ITP is that it enables Tis a government body with around 1,100 inspectors to do their jobs more efficiently,” says employees that aims to create fair and safe work- Joris Sauter, senior IT and operations advisor ing conditions and social and economic security at SZW. “ITP offers the kind of flexibility that in the Netherlands. It oversees compliance with allows us to tailor every single letter to all specific employment-related legislation, works to detect elements of the inspection process.” fraud, exploitation and organised crime within ITP enables the SZW Inspectorate to seamlessly the employment and income chain, and identi- align letters with specific situations and ensure fies developments and risks in the social affairs they comply with legal regulations. “ITP provides and employment sector. us with a user-friendly document creation Every day, around 500 SZW inspectors visit platform that is easy to maintain and really gives companies to audit working conditions and, when us complete control,” says Sauter. “All of the letters they are deemed to be unsafe or unfair, implement we generate using ITP are output as Microsoft various sanctions and measures to enforce safety Word documents, allowing inspectors to make any and equality. For instance, the SZW inspectors can last-minute edits.” impose a fine or even close down operations. Aia Software supported the SZW Inspectorate After recording the entire inspection process throughout the implementation of ITP and to in the SZW Inspectorate’s case system, the develop letter templates. “Making templates with inspector creates a letter to explain each step in the ITP was not that complicated,” says Sauter. “In fact, inspection process and confirm the violation and the hardest part of the implementation was that we the sanction that has been imposed. Consequently, had to figure out for ourselves how to translate the there are many different possible combinations of various internal processes into the textual structure legislation and explanations that can be used to of the letters. This phase took some time to create the final letter. complete, but we now develop everything in-house.”

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Digital Agricultural Register

ATS e-government solutions help to improve interoperability between heterogeneous public information systems in Romania

SOLUTION: E-GOVERNMENT “The solutions have TECHNOLOGY: MICROSOFT SQL SERVER, SHAREPOINT, ASP.NET been used to manage PARTNER: ADVANCED TECHNOLOGY SYSTEMS over 2,300,000 unique dvanced Technology Systems (ATS) has extensive experience of developing complex tax identification Aintegrated and interoperable solutions numbers” for the public sector. Its solutions are capable of enhancing the performance and quality of the public services, as well as facilitating communication institutions such as the Payment and Intervention between disparate public organisations to enable Agency for Agriculture, the Romanian Agency for them to achieve common goals. Cadastre and Real-Estate Publicity, the National The company’s recent interoperability efforts Institute for Statistics, the Ministry of Public have focused on the development of digital Finance, the National Register of Personal Data, the applications for use in the agricultural sector Romanian Trade Register Office and the Romanian and, currently, its e-government solutions have Electronic Payment System. been implemented by more than 80 public sector Agricultural data is important for citizens and organisations, including five county councils, to businesses and there is a large number of public handle large volumes of data. For example, the entities involved in agricultural data exchange, so solutions have been used to manage more than ATS’s e-government solution provides multiple 2,300,000 unique tax identification numbers. fail-safe mechanisms that flag potential data The Digital Agricultural Register (DAR) is a inconsistencies and alert expert key users that complex software system that manages the primary further investigation is required. It also helps to evidence of data concerning natural and legal optimise communication between public sector persons, as well as goods such as buildings, land organisations and increase the quality of the and means of transport. It has a for issuing services they provide. different types of documents, including certificates that enable local producers to sell their agricultural products on the market, documents that concern the succession of goods and so on. DAR also serves as a data source for various other public administration policies including fiscal, educational, social protection, healthcare and public utilities policies. Plus, DAR is the primary data source for the national statistical information system. To support its goals, DAR exchanges information with various applications including taxes and fees, accounting and document management. It also connects to diverse systems used in various public

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FCC Aqualia CIC Consulting helps FCC Aqualia to use smart water management tools to improve the water distribution services it provides to citizens in Santander, Spain

SOLUTION: SMART WATER MANAGEMENT TECHNOLOGY: MICROSOFT SQL SERVER, .NET Meanwhile, citizens, residents, shopkeepers and PARTNER: CIC CONSULTING companies can use the time resolution feature on the Filedeas mobile application to calculate how CC Aqualia, which purifies and distributes much water they have consumed in real time, water to people across the world, has used receive notifications about any service disruptions FSpanish IT company CIC Consulting’s mobile and access the latest news. This allows the citizens to platforms and integration, data management and play a principal role in the new smart city. monitoring expertise to improve management of Overall, the CIC solution has improved how its water network in Santander, Spain. FCC Aqualia collects data from water meters and Working with CIC, the company has implemented various other sensors to manage the network. It two tools – IDbox and Fieldeas – to facilitate smart has also created a bidirectional communication water management across the Spanish city. IDbox channel between the organisation and helps FCC Aqualia to manage and supervise water Santander’s citizens. This enables the company purification, distribution and service management, to share vital information with citizens, allowing while Fieldeas can be used to provide important them to track their water consumption, view information to its clients or citizens. incidence reports, alarms and notifications. FCC Aqualia’s supervisors can use IDbox and a “Although it is a technologically complex central dashboard to capture and add information, and innovative solution, which acquires data in or analyse and compare data related to the water real time and processes it to offer analytics and distribution network in real time. This helps the detailed information to the end users, consumers team to identify trends, make predictions and find it easy to understand and use,” says Óscar produce reports that help to reinforce decisions López Tresgallo, mobile solutions manager at about the water network and how it can be CIC. “It has helped to greatly improve the quality optimised to minimise energy consumption. of life of Santander’s citizens.”

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Lewisham Southwark College

Cisilion transforms communication and collaboration for London College through Microsoft Lync Enterprise Voice

SOLUTION: UNIFIED COMMUNICATIONS Haddow estimates that the transition from a TECHNOLOGY: MICROSOFT LYNC private branch exchange system to Lync is already ENTERPRISE VOICE saving them around 80% on direct call costs alone. PARTNER: CISILION The college is now using Lync to provide instant messaging (IM), presence, desktop sharing, high ewisham Southwark College (LeSoCo) is a fur- definition voice calling and conferencing capabilities ther education college in Lewisham and South- to nearly 1,000 faculty and staff members. Lwark, south-east London, UK. The college was With the new system, all staff are now reachable formed from the merger of Lewisham College and by phone. IM and presence enables easier Southwark College. The college has 16,000 student connection and less pressure on the switchboard, enrolments, 36,000 course enrolments and was voted ultimately resulting in better productivity. The one of the 157 highest performing schools in the UK. college has also saved time and money on support Following the merger, the college was left and maintenance costs meaning more time to with four disparate phone and communication focus on other projects and more money to spend systems of various ages, features and phone on student facing services. types. The college telephony systems were not “The project was delivered successfully,” fit for purpose, unable to scale, and costly in says Haddow. “As expected with a project of call costs, operational costs and support costs. this complexity and scale there were a few The systems were also complex to manage, were minor technical challenges but Cisilion always extremely inefficient and prevented collaborative worked closely with us to communicate and communication, all of which was not ideal for a ensure these didn’t become major issues. From modern college. the first presentation, to the design through “On a snow day, the switchboard simply to the implementation and handover, Cisilion couldn’t handle the volume of calls and would delivered everything we asked for in a way that crash, meaning students and staff didn’t know left us feeling comfortable and confident that if the college was open or what they should do,” we owned, understood and could use Lync explains Debbie Haddow, head of IT Services at environment deployed.” LeSoCo. “Enrollment and clearing days led to the same chaos and staff from different buildings had a completely different experience on every system. This reduced enrollment numbers and therefore effected our funding.” Cisilion worked with LeSoCo to design, install and deploy a brand new Lync 2013 Solution including voice, video, instant messaging, conferencing and presence through their line of business application. Once the initial Lync project was complete, Cisilion implemented a new contact center to replace the old switchboard systems, fully integrating into Lync.

43

MYDAY SIMPLY PULLS TOGETHER ALL THE INFORMATION“ A STUDENT “ NEEDS IN A FORMAT THEY CAN ENGAGE WITH Richard Corn - Head of IT, Bishops Grossetetse University.

Rich and intuitive Providing the all important interface for everything a learner needs to engage with their institution, myday implements a rich and intuitive interface either via a web browser or native mobile applications. Housing everything from IT systems, learning content and real-time interactive media, it delivers information into a single user-friendy dashboard.

Rapid deployment Responsive design Easy integration - built in the cloud - mobile, tablet & desktop - with all your IT systems

Developer enabled Engage learners Low cost - add your own apps - in the way they want to - deployment & ownership

Built by Tel: 0845 050 7380 w: mydaycloud.com e: [email protected] @collabco PROFILED

Bishop Grosseteste University

UK university partners with Collabco to boost learning experience with a Microsoft Office 365-based student portal

SOLUTION: STUDENT PORTAL details and worked out who would be responsible TECHNOLOGY: MICROSOFT OFFICE 365 for various aspects, it went live in May.” PARTNER: COLLABCO When students log in to Myday, they are able to click on various bright tiles to access ormerly a teacher training college for more than timetables, the library, payment records, the a century, Bishop Grosseteste University (BGU) Blackboard virtual learning environment, e-mail, Fin Lincoln, UK, is a fully independent university Microsoft OneDrive storage and a news feed. that offers a wide range of courses, many of them still “It’s all about easy access to systems from a focused on teaching and related professions. central page, a one-stop shop for everything, as The university decided to implement a Microsoft much information as possible to do with life at Office 365-based portal to provide the best possible BGU,” says Corn. learning experience for its students. Rather than The solution is fully integrated with Microsoft diverting its busy IT team to a task that would Office and Office 365 and has high credibility take a considerable amount of time, the university with users because it has a universally familiar partnered with Microsoft partner Collabco to look and feel. implement its Myday student portal, which was Another benefit is that students can log in to designed with input from BGU and its students. their portal from any device, or via the Myday “Why commit staff time and equipment to that app on Windows Phone, providing they have when you can go out to a supplier who’s already access to the internet. This means that students done it?” says Richard Corn, BGU’s head of IT. can clarify where they need to be and see any “In autumn 2013, we were looking for solutions outstanding issues and tasks before they even to engage students and when Collabco came start their working day. to demonstrate Myday to students and staff, Collabco continues to hone its Myday product to it looked like a really good product. The main meet the needs of BGU. “We are constantly on the implementation only took 28 days, up to the end phone with Collabco, saying we want to do this or of February 2014, and after we tweaked some that, always enhancing the product,” concludes Corn.

45 Commit - Reliable HealtHCaRe SolutionS

Commit develops and sells proprietary software solutions for healthcare organisations. These include solutions for workflow, resource and quality management within radiological or surgical departments or any screening or follow-up programme. Commit also distributes off-the-shelf products from selected partners to supplement its own solutions and expertise.

1. Import from external client database 10. 2. Statistical reporting Automated appointment scheduling

9. Treatments 3. Invitation

tiivistetty

8. General Referral 4. Screening Rescheduling Workfl ow

7. 5. Verifying examinations Modalities

6.a Reading

Letter indicating No show reminder letter a negative result 6.b Letter indicating Reporting a negative result

1. Import from external client database 10. 2. Statistical reporting Automated appointment scheduling 9. Treatments 3. Invitation Commit; Screening is a comprehensive workflow management system for

8. Referral General screening units, scalable from mobile units and small stand-alone clinics to 4. Rescheduling nationwide screening programmes. The solution automates information flow Screening Workfl ow

in all aspects of the screening cycle from participant enrollment and sched-7. 5. Verifying examinations Modalities uling to performing examinations and creating statistics. This saves money For more information

and time, gives the personnel more valuable time to perform their essential 6.a please visit Reading tasks and to take better care of the patricipants. System includes optional www.commit.fi

Letter indicating modules for various cancers and other diseases. a negative result or e-mailNo show reminder letter

Letter indicating 6.b a negative result [email protected] Commit; RIS (Radiology Information System) is a production control system for healthcare imaging units. It offers scheduling, registration, workflow manage- Markku Myllylä ment for technologists’ and radiologists’ workflows, and custom reporting. managing director Commit; RIS ensures the automation of the everyday procedures that the +358 400 459 777 medical protocol specifies. Commit; Oy Commit; OIS (Surgical Information System) is a software designed to meet Metsänneidonkuja 12 the needs of surgical units, optimising the use of available facilities, human Kvintti-building resources, equipment and materials. Smoothly linked to the rest of the hospital P.O.Box 75 systems, it enhances communication between the different personnel groups Spektri Business Park and helps align working processes, thus supporting operational ventures, FI-02101 Espoo increasing efficiency and reducing patient backlog in queues. Finland

© Copyright Commit; 2012

Microsoft Touch Public Sector_2013-16.indd 2 9.11.2012 12:44:13 PROFILED

East Tallinn Central Hospital

Finnish software provider Commit helps Estonian hospital to improve breast cancer care for female patients

SOLUTION: PATIENT CARE MANAGEMENT imaging scans – and procedures and therapies TECHNOLOGY: WINDOWS SERVER, SQL SERVER, such as chemotherapy, radiotherapy and breast IIS, .NET, VISUAL STUDIO, SQL REPORTING SERVICES reconstruction surgeries, to treat patients. The PARTNER: COMMIT centre is staffed by a team of surgeons, radiologists, pathologists, oncologists and gynecologists. ast Tallinn Central Hospital, situated in the To build a well-functioning service in a short time, heart of Estonia’s capital city Tallinn, was es- the hospital turned to Finnish company Commit, Etablished 230 years ago. One of the hospital’s which has ten years of experience in providing seven trustworthy clinics is the oldest maternity hos- software solutions to manage screening processes and pital in Estonia, which welcomes women of all ages. equipment. The company’s software allows personnel More than a quarter of Estonia’s children are born focus on daily tasks without worrying about the in the well-equipped Women’s Clinic, which has also workflow or human errors during data processing. earned the UNICEF Baby Friendly Hospital title. Commit’s system covers all aspects of breast- Three years ago, the hospital joined the national screening management including patient breast cancer screening programme and needed to registration and organising mammograms taken by find a new software solution to support its breast technologists so that two independent radiologists care management operations. can read the images. It also enables the hospital to “Breast screening helps to find the disease in automatically send results to patients via e-mail, an earlier and still curable stage and that puts a report statistics promptly and archive histological big responsibility on the healthcare providers,” diagnoses. Maintaining good quality patient care says Mariliis Soonsein, head of the hospital’s would be impossible without Commit’s software. breast screening team. Automating these processes has enabled the The hospital has now created a comprehensive hospital to increase the volume of operations. Breast Care Centre and serves a growing number of Recognising these benefits, two Estonian screening patients. It uses a multitude of diagnostic modalities centres now use the Commit solution, while another – including ultrasound-guided interventions, hospital is close to setting it up. This shows that mammography, nuclear medicines, tomosynthesis adding specific software to a hospital’s information and computed tomography or magnetic resonance system makes way for rapid development.

47 YOU AND YOUR ORGANIZATION DESERVE THE BEST IT-SOLUTION BECAUSE WE CARE!

The cloud and security driven Microsoft Partner for a modern business

Makes you get more profit from Office365 and Microsoft Azure

Focus on Security and Privacy in special towards European organizations and businesses

Passionated about innovation and simplifying your processes and workflows

[email protected] - +32 3 500 10 10 - www.flexamit.com PROFILED

Living Tomorrow Flexamit helps Belgian innovation organisation make the transition to the cloud

SOLUTION: CLOUD COMPUTING TECHNOLOGY: MICROSOFT OFFICE 365, MICROSOFT AZURE, MICROSOFT SHAREPOINT, PARTNER: FLEXAMIT

ased in Brussels, Belgium, Living Tomorrow is an organisation that supports consumers and Bcompanies to innovate in their respective fields. Living Tomorrow offers a meeting place for innovative companies, where they are able to show visitors the products and services that will improve the quality of life and work for people in the near future. With traditional models fading and more and more information being shifted to the “We were one of the first cloud, Living Tomorrow turned to IT partner organisations to start Flexamit to help it make the transition to the cloud. The organisation’s employees are now using the professional using services such as Microsoft Office 365 and Microsoft Azure, with Flexamit is responsible for social network Yammer” the availability, security and maintenance of the company’s applications. Living Tomorrow was also an early adopter Due to the fact that traditional models are of Microsoft SharePoint. De Vos says: “For a changing, the need for IT support is also going long time, we used it as an intranet of sorts. In through a time of transition. Living Tomorrow order to optimise the use of the application, we approaches IT ‘as a service’, with Flexamit also stepped into the cloud with SharePoint, as its service provider. Accordingly, Living via Flexamit. We wish to feature the solution Tomorrow has switched from a traditional as more than a central platform on which Microsoft Exchange environment to Office people share information. SharePoint will really 365. The solution runs in the cloud, and can be grow much more into an environment for accessed from any location and from any device. collaborative working.” Employees have access to e-mail, contacts and Furthermore, Flexamit offers support to Living calendar information. E-mail no longer requires Tomorrow for processes concerning Microsoft a prior investment in infrastructure, and Living Azure. Flexamit is able to support companies Tomorrow pays a price per user. and help them make the transition to Microsoft Living Tomorrow also places emphasis Office 365, enabling staff to stay focused on on applications that support collaboration their core business. Moreover, Flexamit offers between colleagues. For instance, Microsoft Lync the expertise required to add extra functionality Online – a component of Office 365 – has made to the Microsoft Office 365 platform. For videoconferencing accessible to all employees. instance, Flexamit enables companies to manage “We were one of the first organisations to start their corporate signature centrally, and can using the professional social network Yammer, add branding, voice feature for Lync meetings, long before Microsoft took over the solution and advanced reporting and integration with local integrated it with Office 365,” says Joachim De environments. Flexamit is also highly committed Vos, founder and CEO of Living Tomorrow. to security, flexibility and privacy.

49 Hogia – Moving the Transport Industry into the Future Hogia Transport Systems provides over 600 public and private sector partners in 11 countries on 3 continents with more than 25 years of experience in providing continuous service to millions of end users worldwide. This makes Hogia a world class partner for well-proven IT solutions for the transport industry.

We call our integrated approach across Logistics, Terminals, Public Transport and Ferries the Four-leaf clover.

For more information, visit hogia.com PROFILED

Greater Stockholm Public Transport

Hogia Transport Systems uses Microsoft technology to help Swedish transport network to provide real-time traffic updates to passengers

SOLUTION: TRAFFIC INFORMATION SYSTEM schedule alterations, which meant that if TECHNOLOGY: MICROSOFT SQL SERVER 2012, diversion decisions were managed separately .NET, HOGIA PUBTRANS from passenger information, there is a risk that PARTNER: HOGIA TRANSPORT SYSTEMS information would be inconsistent. Stockholm Public Transport’s goal was to ublic transport organisations often fail to improve the management of diversion information deliver reliable and relevant information about and ensure it was relayed to passengers via online Pservices and traffic disruptions in time, which sites, mobile phones, public displays and audio leaves passengers dissatisified. To ensure passenger systems. It also wanted a solution provider that information is relayed to travellers efficiently, com- could deploy automated and integrated tools for panies need to implement a flexible solution. information management across the organisation. Greater Stockholm Public Transport in Sweden Consequently, the transport company selected successfully implemented a large-scale disruption the Hogia PubTrans integrator platform, which information solution, which was managed is developed in the Microsoft .NET environment by subcontracted private operators who are and runs on the Windows 2012 Server. It also uses responsible for providing passenger information. Microsoft SQL Server 2012 as the database engine As there were so many stakeholders and for around 100 . systems, it was complicated to create an Hogia PubTrans automatically captures integrated information system to distribute information about incidents, which is distributed planned and unscheduled information to public throughout the system via open and standardised transport users in real-time. In addition, the interfaces. The solution receives, analyses and organisational structures created a complicated combines data from the automatic vehicle location work process for dealing with diversions and system scheduling and information control systems to provide real-time information to the 3,000 vehicles – including buses, and commuter trains, tram and light-rail systems – in its transport network. This information is also provided via public displays, mobile phones, online sites and customer centre systems. Using Hogia’s automatic processing systems saves Stockholm Public Transport costs, increases the quality of its data and reduces the need for manual intervention. Most importantly, the authority now provides consistent, up-to-date and reliable information. Hogia PubTrans also has standardised services and interfaces, which allows the authority to select the best-of-breed solutions where parts of the system can be replaced or extended individually over time and without dependence on individual suppliers.

51 I-FourC Technologies

Digitization IT Solutions External Archive management

Paperless from day one www.i-fourc.com I-FourC introduces the I-FourC ePapering Solution I-FourC has been succesful in the Netherlands for several years. We are looking for partners to exploit the concept abroad!

International A great business network opportunity

Unique Continuous stream market position of revenues

Become specialist in archiving & digitization Great addition to extend your services www.epapering.com

VP15-002_advertentie_microsoft.indd 1 03-02-15 11:40 PROFILED

Pantein Hospital Dutch hospital digitises its medical files by deploying the I-FourC ePapering solution

SOLUTION: DIGITAL ARCHIVE MANAGEMENT tool, these files were individually archived in TECHNOLOGY: MICROSOFT .NET the company’s secure archive depot, while the PARTNER: I-FOURC remaining files were stored in boxes on pallets as they were hardly ever requested. If Pantein -FourC, a provider of digital, external archiving Hospital needs one of these files, personnel can and IT solutions, has released the I-FourC ePaper- request it via a user-friendly software solution. Iing solution, which enables partners to develop “The I-FourC Virtual File is a document viewer paperless work environments for their customers. that represents the physical file in digital format When Pantein Hospital in Boxmeer, so it is a very user-friendly solution,” says Mignon Netherlands moved to a new building in 2011, Vloet, project leader of digitisation at Pantein it needed to renew its information structure. Hospital. “Our doctors were very enthusiastic It also wanted to eliminate the large volumes about this part, as they did not like working with of paper documents on file, which were often complex IT solutions, but now they can easily incomplete, took up space and took a long time make notes on their digital files, browse through to search through. Therefore, moving to the it and highlight text. Initially, switching to this new building was the start of Pantein Hospital way of working was a bit challenging, but after a going paperless. short period of time we saw the benefits. It works Before deploying the I-FourC solution, the efficiently and saves costs.” hospital had around 350,000 paper medical files. I-FourC can help to create a paperless work However only the most frequently used files were environment for large organisations such as immediately digitised by the company’s Scanning hospitals and can also help small organisations to on Demand department and made available quickly realise this goal. I-FourC aims to collaborate via secure software in a short period of time. with more international partners that are interested Using I-FourC’s External Archive Management in deploying its services and products.

53 A SOPRANO COMPANY PROFILED

Stockholm City Informator trains Swedish city administration department to use Microsoft Outlook, Lync and SharePoint to improve collaboration between its employees

SOLUTION: IT TRAINING Berneström explains that the training sessions TECHNOLOGY: MICROSOFT OUTLOOK, LYNC, mainly consisted of two lecturers communicating SHAREPOINT with each other via large screens at the front of PARTNER: INFORMATOR the lecture hall using Microsoft Outlook, Lync and SharePoint. This enabled the participants to T training provider Informator transforms busi- easily see what is possible when using Microsoft’s nesses and employees into a new generation of collaborative platforms. Iefficient and modern workers by training them to “With the help of Microsoft’s collaboration use Microsoft Outlook, Lync and SharePoint. platforms and the training sessions held by Currently, Stockholm in Sweden is inhabited Informator, our internal digital communication has by 900,000 people and is one of the five fastest improved significantly,” Berneström concludes. “We growing regions in Europe. There are 40,000 are very happy and satisfied with the Work Smarter people managing the budget of the residents in project, which has made our administration more Stockholm, while operations are run by elected modern and efficient than ever before.” politicians and organised in city departments, companies and foundations. Stockholm City has used Informator to train its employees since the early 1990s and, in January 2013, introduced the Work Smarter training programme. Using this programme, the company aimed to increase work efficiency and improve digital communication between employees. Microsoft’s Outlook, Lync and SharePoint collaboration platforms were implemented by the organisation, because they were considered to be the most appropriate tools to meet the needs of its employees. Meanwhile, Informator trained approximately 1,000 employees who would be using the communication platforms. The training project consisted of 35 half-day training sessions, which were held at the premises of the Stockholm district departments. Up to 50 participants were trained during each session. Monica Berneström, IT coordinator of the IT unit at Stockholm City Executive Office, was the project manager and purchased the Work Smarter training concept. “When we felt the need to improve our internal, digital communication, we contacted Informator,” says Berneström. “We went through our present problems and needs thoroughly. Informator then came back with a proposal that we continued to build on together and introduced to our department.”

55 True ECM is fast and safe.

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optimal-systems.com Software for movers and shakers.

150325_OS_Anzeige_155x245 engl.indd 1 27.03.15 10:21 PROFILED

City of Witten German city administration implements enterprise content management system from Optimal Systems to reduce paperwork and improve efficiency

SOLUTION: ENTERPRISE CONTENT MANAGEMENT TECHNOLOGY: MICROSOFT OFFICE PARTNER: OPTIMAL SYSTEMS

he city of Witten, located in North Rhine- Westphalia in Germany, has a population of Taround 100,000 inhabitants. Due to the large volumes of paperwork in the administration, the city decided to convert to digital archiving. To do so, the city administration chose to implement Optimal Systems’ Enterprise Content Management (ECM) software because it offered multiple interfaces and is easy to adapt. “We looked for document management software that could be used throughout all administrative departments,” explains Andreas Hasenberg, deputy head of the Data Processing and Communications Technology office in Witten. “Our aim was to build up a information infrastructure with the ECM solution, so all the other solutions used in the departments had to be linked up to the ECM.” In addition, the organisation wanted to avoid high storage costs for the paper files and time-consuming searches for information. “Our goal was to boost transparency and efficiency by expanding the use of ECM software, thereby saving manually and automatically using existing material and personnel costs,” explains Klaus index, text and image information. In addition, Völkel, project manager. menu items integrated in the Office interface The city of Witten implemented an ambitious enable direct execution of ECM functions, while step-by-step plan to extend the ECM solution to the check-out and check-in option prevents the majority of the city administration, starting documents from being edited by several people at with the tax department. To date, the software has the same time. been connected to a number of special department Although introducing the ECM system required applications, as well as to Microsoft Office and a few organisational changes, users were able to Exchange to enable e-mail archiving. work productively just a few days after the software Now, paper documents are scanned using was installed. the capture solution and notifications from the “We realised that giving up using paper is a finance system are transferred automatically to the major challenge and significantly changes working ECM software. In the social welfare department, processes,” explains Hasenberg, adding that documents can be scanned during meetings so using the Optimal Systems software has already that citizens take the original documents home helped the city of Witten to optimise numerous with them straight away. The integration of workflows. “Our employees appreciate working the Microsoft Office suite allows users to create with the ECM, because it is easy to use and really documents directly in the ECM software, both does bring relief in many areas.”

57 PROFILED

Croatian Ministry of Finance – Customs Administration Government administration modernises its business processes with new operations platform

SOLUTION: EGOP SYSTEM The Customs Administration employs TECHNOLOGY: MICROSOFT SQL SERVER, around 3,000 people, with organisational units SHAREPOINT, BIZTALK, .NET FRAMEWORK, IIS distributed across the country. Due to the PARTNER: INFODOM administration’s complex structure, the decision was made to fully implement the system through he Customs Administration at the Minis- five stages – the first in the central office and try of Finance of the Republic of Croatia its sectors and departments, and then in the Trecognised that processes involving case regional customs offices in the cities of Zagreb, handling, including categorisation, recording Osijek, Split and Rijeka and their subordinate and searching of documents and records, are one organisational units. of the key supporting processes that facilitate More than 15 million transactions were streamlined fundamental business operations recorded in the system in its first year, accounting across the organisation. for almost 3,000 users. The eGOP system The Customs Administration needed to assures smooth integration with legacy systems modernise office work systems due to the through a service bus based on Microsoft BizTalk increasing amount of data and complexity of technology. It is also integrated with InfoDom’s operations with regard to the recent European eInspector system, which is being implemented in Union (EU) accession and implementation of EU cooperation with the state-owned company APIS regulations. Business requirements have grown IT, which operates the Customs Administration’s due to the need to record content in the same core IT systems. system and the ability to do quick searches of that “Having implemented the eGOP system, same content by keyword, including the ability the Croatian Customs Administration has to do in-depth reporting on work performance harmonised and significantly accelerated its and statistics on task processing. Finally, one of business processes for running and managing the more important reasons for modernising cases, thus achieving operational savings, and business operations is also the need to speed up creating the conditions for the transitioning procedures that result in measurable financial to e-business and performance monitoring in and time savings and increased effectiveness. all aspects of work, in addition to the existing For these reasons, the Customs core customs systems,” says Mario Premec, Administration decided to modernise and assistant director of the Croatian Customs digitise its standard operations business Administration. “These projects rolled out processes with the implementation of a by InfoDom have enabled the Croatian new IT system. The organisation selected Customs Administration to set a course of InfoDom and its comprehensive business fulfilling the requirements that will become management solution for the public sector – the mandatory in 2016 as stipulated by the new eGovernment Operations Platform (eGOP). EU Union Customs Code, assuring electronic This integrated platform covers workflow communications and an entire electronic management, case management, document and business operation both internally, and for the record management, register management and purpose of citizens and businesses, along with performance management. optimised business processes.”

58 www.onwindows.com PROFILED

Virgin Care TotalMobile solution automates clinical record management, enabling community nurses to spend more time with patients

SOLUTION: DIGITAL RECORD MANAGEMENT TECHNOLOGY: , “I have no doubt SQL SERVER, WINDOWS SERVER 2012, ACTIVE DIRECTORY that this will change PARTNER: TOTALMOBILE the way community irgin Care provides more than 230 services services are delivered” for the National Health Services (NHS) Vacross England, ranging from primary care, nurse per day. Clinicians have also recorded a 60% such as general practitioner practices, to commu- reduction in the time spent on administration and nity services, including sexual health and district a 30% decrease in travel time as they no longer nursing. It has provided NHS community health- have to make regular, unnecessary trips to base. care services across Surrey since April 2012. Virgin Care has also improved clinical The organisation has more than 200 community record time by 60% and referral handling and nurses delivering frontline healthcare services and scheduling process by 42%. There has also been faced major challenges caused by historical operating an increase in the safety of care as all patient data systems, old IT systems and paper records. is accurately and securely captured and stored as Virgin Care reviewed its community services one up-to-date electronic record, which is then and found that a third of a nurse’s average day was available to other clinicians. spent with patients, while the rest of their time “I have no doubt that this will change the was spent carrying out administration tasks or way community services are delivered, more travelling. Plus, its RiO clinical information system importantly providing a better patient experience,” was time-consuming to use, while paper referral says Marie Cummings at Virgin Care. “Not only forms were sometimes incomplete or misplaced. has this enabled nurses to spend more time with In November 2013, Virgin Care invested in a new patients, but it has significantly improved the clinical management system from TotalMobile to efficiency of the service and reduced clinical risk.” tackle these issues. TotalMobile was deployed on all Virgin Care plans to review the solution to clinicians’ mobile tablets to help eliminate paperwork maximise outcomes for patients, cost savings for and provide information at the point of patient care. the public and staff satisfaction. It will also explore TotalMobile allows Virgin Care to triage, more functionality to achieve its long-term goal track and monitor all referrals, while nurses can of rolling out the solution to other community complete clinical documentation at the patient’s services nationwide. home and automatically upload it to the RiO system. Clinicians are also able to view all relevant patient information on their devices. TotalMobile made an immediate impact on service delivery and within six weeks of the project going live, Virgin Care had already achieved its initial goals and given clinicians the freedom to focus on delivering care. On average, clinicians experienced a 30% increase in the amount of time that they were able to spend with patients on a daily basis, enabling them to carry out two additional patient visits per

59

PROFILED

BiscayTIK Foundation Spanish non-profit organisation uses WISeKey’s Identity Semantics solutions to ensure compliance with European Union identity regulations

SOLUTION: ELECTRONIC IDENTITY in multiple municipalities using legally accepted MANAGEMENT identity infrastructures operated by various public TECHNOLOGY: MICROSOFT SQL SERVER, and private entities. WINDOWS SERVER, .NET Together, these solutions make it easy for PARTNER: WISEKEY local, regional and national governments to manage the complex identity systems and he BiscayTIK Foundation is a non-profit credentials they need to comply with various public organisation that was founded by the European Union (EU) regulations, such as the TRegional Government of Biscay in Spain’s European Services Directive. Consequently, Basque Country in 2008. The organisation aimed citizens and enterprises will be able to legally use to use new technologies to modernise operations in existing or new electronic identity credentials Biscay’s municipalities and make the province a key for authentication and digital signature reference for e-government initiatives in Europe. purposes with various governments. BiscayTIK’s mission was to build a white label In 2014, the EU replaced the Digital Signatures Citizen Services Portal that could be used by directive with a new regulation for Electronic the different municipalities to consolidate the Identification and Trust Services – known as back-office in a single data centre, significantly the eIDAS regulation. This regulation aims to reducing the costs for each municipality to build define common rules for the management of their own portal. The Citizen Services Portal electronic identities and digital signatures to integrates seamlessly with each municipality’s ensure increased interoperability in the provision website, enabling it to be customised and provide a of secure e-services. consistent user experience. WISeKey’s Identity Semantics framework was The organisation also implemented WISeKey’s designed to meet these requirements and can Identity Semantics solutions and e-government be implemented as a technology layer in a web platforms, such as Microsoft’s Citizen Services portal to provide digital identities for secure Platform, to enable it to provide public services authentication and digital signatures.

61

SOLUTION

MilkMap EVRY’s MilkMap solution streamlines the process of handling donor breast milk in healthcare facilities and milk banks

reast milk is widely acknowledged as the most complete form of nutrition for infants, “Based on Bwith a range of benefits for health, growth, Microsoft ASP.NET, immunity and development. There are over 200 active milk banks in Europe working to collect, EVRY’s MilkMap screen, process, and distribute by prescription do- nated human breast milk to premature and other application quality newborns in need. The service is usually located at a hospital where breast milk in treatment pur- assures each step poses is seen as medicine, not food. Donated breast milk has to go through a strict of a milk bank’s screening process before it is safe to distribute. In Norway, the pilot country, there were no process” specialised applications catering to the specific needs of the milk banks. The services often had stops incorrect or expired feedings from to deal with several different systems making being given to infants, and prevents errors in routines time-consuming and also impacting preparation and storage. The flexible application patient safety in a negative way. structure also lets the user specify the system to Based on Microsoft ASP.NET, EVRY’s fit independent needs and routines. MilkMap application quality assures each step of The MilkMap application is developed by a milk bank’s process. The donor overview gives clinicians for clinicians in close collaboration an intuitive framework for handling donations. with experts within the field. As one of the The barcoding solution helps keep track of milk largest IT companies in the Nordics, EVRY has in an intuitive and easy matter. The application a long-standing reputation within the e-health segment with over 130 dedicated e-health consultants. Working closely with the end user has led to successful outcomes such as the interactive lab-order and referral service, the Risk Meeting application, the MetaVision implementation and technology for backing up the Norwegian electronic prescription service. Our goal is to bring information to life, creating value for our customers while benefiting society.

SOLUTION: MILKMAP PROVIDER: EVRY HIGHLIGHTS: • QUALITY ASSURANCE AT EVERY STEP OF THE PROCESS • REMOVES POSSIBILITY OF ERROR

63 www.gdi.net/products

Creating Efficiencies. Stimulating Growth.

Total network inventory and operations efficiency solution

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• m2m, b2b, b2c middleware platform for the vizion.gdi.net deployment of various value added services such as Fleet Management, LBS games, Information Services etc. • for service providers who want to increase their revenues by introducing new VAS services Solution for field data management

ensemble.gdi.net • mobile offline application for organizing, reviewing and updating data in the field • easy to learn tool for inspectors, field engineers, supervisors, environmental researchers and other field workforce

fieldmap.gdi.net Efficient management with spatial data analytics and visualization

• set of integrated solutions for spatial data integration and management of administrative processes, provides insight into the spatial-planning documentation Response times and resource and other important location information allocation management • decision making and communication between citizens, government and • modular, scalable and extendable system businesses to support managing and for integrated and efficient emergency solving various issues in territory response management organization • for any emergency crews and vehicles who want to shorter time of arrival to the localis.gdi.net intervention location

Spatial data content Tracking vessels for sustainable products & maps fishing management

• various types of spatial data products in • integrated and easy to use tool for monitor different scales, provided in vector or raster fishing fleets in real time, proactively geodatabases or georeferenced raster and transparently manage scarce fishing maps resources • the most accurate geographic data • used by all fishery stakeholders (regulators designed to fit any customer’s needs and inspectors, fishers, general public) to meet stringent EU Fishing Policy atlas.gdi.net requirements SOLUTION

GDi ENSEMBLE Platform The GDi ENSEMBLE Platform helps organisations boost performance while reducing IT costs

n today’s competitive global markets there is greater pressure to achieve high performance “The process of IT Ithrough improved productivity, greater flexibility consumerisation and a more effective workforce. Achieving these goals requires more effective use of IT – which in turn requires simpler and more flexible systems at a has started and it is lower cost of ownership. transforming the IT The process of IT consumerisation has started and it is transforming the IT industry. Business- industry” oriented and driven people, as well as teams and departments, will stop waiting for IT to deliver services. Instead, they will turn to the cloud. The platform comes with various off-the- However, it is neither the enterprise market shelf products already implemented. GDi segment, nor the government that will drive this ENSEMBLE Fleet is a powerful but simple to use industry. They will see for themselves what the SME fleet management solution, suitable for a wide segment is doing, and this may very well become a range of customers. GDi also offers a similar role model for enterprises too. service, GDi ENSEMBLE Emergency, which is Therefore, cloud businesses have to focus on the used by emergency crews in order to shorten SME market segment and prepare for the reception the time of arrival and intervention. GDi of enterprises, and also for regional and local ENSEMBLE Fisheries is used by government governments with insufficient IT resources that will agencies to monitor and proactively manage jump on board later. Depending on the level of cloud scarce fishing resources, while GDi ENSEMBLE business models, adoption can range from simple Postal Logistics is used by large postal operators aggregation – and later integration of services into to improve productivity in order to successfully one common place over cloud services orchestration compete in a deregulated market. – to final and complete transformation of business governance and culture into the cloud. The GDi ENSEMBLE platform is a solution based on GDi technologies and third-party providers, including Microsoft. With its multi- layered service brokerage-oriented architecture it helps organisations to boost performance while reducing IT costs and enhancing flexibility. The platform is comprised of a number of services that support service creation and deployment, and an execution environment for cloud-based services, including communication, commerce, SOLUTION: GDI ENSEMBLE PLATFORM collaboration, and more. It is also an enabler PROVIDER: GDI platform which integrates, manages, and provisions HIGHLIGHTS: content from third-party service providers. Based • BRINGS TOGETHER CLOUD SERVICES INTO on industry standards such as XML/SOAP, HTTP, A PORTFOLIO SMPP, SNMP and others, the platform integrates • BOOSTS PERFORMANCE with a variety of network sources to provide a • LOWERS IT COSTS powerful end-to-end solution.

65 Maximizing your SharePoint experience

Capilano University began operating under Softlanding’s SharePointROI support service in August 2014. We are pleased to say that the service has exceeded our expectations. Proactive monitoring of our environment has proven to be exactly that. The Service Desk has quickly proven itself by fielding and resolving challenging calls, many of which were more technical in nature as they were submitted by our tier 3 in-house IT support team members. Account Management ensures we adhere to monthly and quarterly service management meetings to review overall service levels. “ - Peter Mulholland, Senior Project Manager, Capilano University To learn more, please visit: www.sharepointroi.ca ”

Brought to you by SOLUTION

ROI services Softlanding’s ROI services are ensuring organisations get full value from their Microsoft technology investments

ffective and consistent sustainment practices are crucial for maintaining the health and “Softlanding is a long Evalue of technology assets over time. Yet, established leader equipping IT team with the knowledge and experience to master complex systems with countless features while balancing ever shrinking in deploying and budgets is a significant challenge. With competing managing SharePoint priorities for IT resources and staff, very few organisations are able to realise maximum return solutions” on many of their technology investments. Engaging a partner to manage the sustainment of foundation technologies liberates internal Microsoft Lync and its ability to connect staff to focus on core business areas. Adding people while delivering the freedom to work specialised managed services as an extension from anywhere has made it the solution of to an in-house team can provide a full range of choice for many business leaders. But navigating infrastructure, application and support expertise the cost and complexity of achieving long- in a more cost effective structure than hiring term optimal maintenance of Lync can be additional full time staff. a challenging endeavour. LyncROI helps Softlanding is a long established leader in organisations bridge this skills gap by providing deploying and managing SharePoint solutions infrastructure management, proactive health for private, public and government organisations. monitoring, Lync Phone Edition updates, call Softlanding’s ROI Services are fixed-fee packages quality and usage log reviews, as well as a 24/7 designed to offer comprehensive support services custom support portal. that include proactive monitoring, maintenance Microsoft’s System Center Suite is and escalation support. Softlanding ROI Services a collection of powerful gateways into ensure users get consistent reliability and full value understanding, measuring, automating, and from their Microsoft technology investments. ultimately streamlining data centre operations. The SharePointROI service incorporates Softlanding’s SystemCenterROI service is operational and sustainment best practices, inclusive of consulting, deployment and deep product expertise and a managed services support for platforms like Service Manager, discipline into a comprehensive, fixed monthly cost Configuration Manager, Operations Manager, sustainment offering. Benefits include: SharePoint and more to ensure the data centre and desktop platform monitoring; proactive maintenance; management solution is appropriately capable, end-to-end SharePoint infrastructure support; plus, efficient, and designed to grow with customers’ optional end-user and/or development support. business needs. With ExchangeROI, for example, Softlanding evaluates the existing messaging solution for areas of poor performance or inconsistency and SOLUTION: ROI SERVICES brings systems up to best practice standards. PROVIDER: SOFTLANDING The ExchangeROI team will then continue to HIGHLIGHTS: monitor, assess and maintain the Exchange • SHAREPOINT PLATFORM MONITORING infrastructure to ensure it remains cost effective, • END-TO-END SHAREPOINT secure and reliable, while addressing customers’ INFRASTRUCTURE SUPPORT unique needs as they evolve over time.

67 Smart Apps for Smart Cities

sparkedapps.com SOLUTION

Government Mobility Pack

Sparked has created a government app suite, facilitating more flexible working

or municipalities, it is the people that form the strongest link to achieving a Smart City. FWith the Government Mobility Pack (GMP) on their Windows Phones, public professionals have quick access to up-to-date information and services, regardless of time or location. This enlarges their engagement with current affairs and enables them to be productive anywhere, at any time. It will also benefit public services for citizens, institutions and business owners. In collaboration with Microsoft and Nokia, the Amsterdam-based IT company Sparked has developed the Government Mobility Pack (GMP), a government app suite for Windows. The GMP allows governments to safely but easily grant their employees access to the organisation’s information resources. It brings together several with new features and new apps will also be added. business solutions, whether they’re finding experts, These apps integrate data from various information reporting incidents or working in a paperless way. systems, such as Microsoft SharePoint, Enterprise At the moment over 10,000 public servants are Mobility Suite (EMS) and Office 365 and external working with GMP in the Netherlands. data sources. This makes GMP a safely integrated “More and more governments are looking for work environment for smartphones, laptops and mobile solutions to safely grant employees access tablets. Next to the GMP, Sparked also produces to various information systems,” says Sander organisation-specific apps and offers trajectories to Teunissen, manager of business mobility at Nokia optimise user adoption. Benelux. “This varies from HR solutions like a day-off-self-service or viewing the company’s address book to consulting legal guidelines. We recognise the value of the GMP when it comes to stimulating flexible or alternative working. The pack combines different business solutions and enhances employee mobility, all with the same ease and user-friendliness of your everyday apps. Mobile working will be a lot more efficient.” “It is common to use our smartphones for SOLUTION: GOVERNMENT MOBILITY PACK managing our private lives. People also want to PROVIDER: SPARKED manage their professional lives, anywhere and HIGHLIGHTS: anytime. Sparked provides business apps that • GRANTS EMPLOYEES ACCESS TO increase productivity and smart working,” explains GOVERNMENT SYSTEMS Laurens Frijters, founder and CEO of Sparked. • FACILITATES MORE FLEXIBLE WORKING The apps in the GMP are regularly updated

69 Optimising service logistics at hospitals

Task Management enables less waiting time for “ patients, higher service quality and more efficiency - Lars Kirk Esko, Manager of Logistics, “ Aalborg University Hospital

TASK TRANSPORT BED GENERAL TROLLEY MANAGEMENT MANAGEMENT MANAGEMENT SEARCH MANAGEMENT

Better patient safety

Increased effiency

Complete overview

Optimised resource planning

Greater employee satisfaction

Financial savings

www.systematic.com/servicelogistics [email protected] Tel +45 8943 2000

DES622 Ad_Global Outlook.indd 1 24-03-2015 09:32:27 SOLUTION

Columna Service Logistics Systematic uses Microsoft platforms and location solutions to help hospitals optimise logistics and improve operational efficiency

n the hospital sector, many resources are used to location data, the leadership team can streamline localise personnel and equipment due both to stock control, operational procedures and improve Ilack of overview and manual task coordination. bed management, while digital communication With an aging population, an increased number of systems reduce the likelihood of errors. The people with chronic diseases and more medicines logistics system also enables just-in-time workflows, and treatments available, the pressure on the health improves time management, enhances customer care system and hospitals is substantial and forces service and reduces costs. the digitalisation of hospital logistics. Columna Service Logistics has been designed as Hospitals can use technology and applications an interoperable system using open standards. The that can localise people, equipment and supplies platform is based on Microsoft Windows Server and track their movements throughout the hospital 2012, Internet Information Services 7.5. and SQL to give a real-time overview of the numerous Server 2012. Meanwhile, Microsoft Visual Studio logistical tasks and improve workflow efficiency. 2012 and the .NET 4.0 framework are used during Columna Service Logistics consists of a range of the development stages. user-oriented application modules and a complete indoor positioning platform. It can be used with various tracking solutions, including wi-fi, radio frequency identification, barcode, ultrasound, infrared, Bluetooth and global-positioning systems, to gather location data depending on the user’s needs and available budget. The data is exposed in different applications, each designed to solve central logistic challenges from task, bed, trolley and transport management, SOLUTION: COLUMNA SERVICE LOGISTICS to tracking general equipment and personnel. The PROVIDER: SYSTEMATIC applications can be used individually, or integrated HIGHLIGHTS: to provide a more detailed overview of logistics. • INCREASES OPERATIONAL EFFICIENCY The ability to track the location of employees, • IMPROVES TIME MANAGEMENT equipment and tasks helps to improve operational • REDUCES COSTS efficiency throughout the hospital. By analysing

71 ESSENTIALLY THE BEST INFORMATION SYSTEM IN THE WORLD

– IT’S THAT SIMPLE

VisioSign are specialists in digital information systems for small and large display screens. We are the creators of a web-based software system, which makes it possible to control your solution from any PC with an Internet connection. The system requires little or no investment in existing servers or IT structures. Simply connect the screen and iPlayer to the Internet and you are ready to start.

Create the complete Digital Signage system with VisioSign information software. Inform your target groups via large screens, meeting room screens, information stands with touch screens, etc. – simultaneously.

www.visiosign.com SOLUTION

Digital information systems VisioSign’s Microsoft technology-based digital information systems can be used to help large public sector organisations manage meeting room facilities

or years, larger organisations within the govern- with touch capabilities, which is powered by a ment, healthcare and educational sectors have power-over-ethernet network cable. Ffound it challenging to disseminate information Information can be visualised on these screens to their employees, visitors and students in the most in several ways. For example, it can be displayed efficient manner. In an attempt to keep all individu- in list format to show information related to als up-to-date with the latest information and activi- upcoming meetings such as the location, start ties taking place within their establishments, many time, topic and even the agenda of each individual of the organisations have used e-mails, intranet and meeting. Alternatively, it can be used with a touch printed notices on bulletin boards. application and tailored to a user’s specific needs However, as the volume of information and used to show multiple layers of information generated by these organisations increased, they about current or forthcoming meetings, available needed to improve how to share information meeting rooms and more. and how to manage meeting room facilities. Today, many of VisioSign’s customers use screens Many organisations frequently face problems to provide information regarding room allocations caused by the inefficient use of available and schedule changes, but also to manage schedules meeting facilities and bottlenecks resulting directly via touch buttons on the display. Using this from an ever increasing number of scheduled new solution, they have been able to optimise their activities. VisioSign decided to tackle these resources and maximise the quality of day-to-day issues and developed a fully automated process administration of all in-house activities. for extracting and visualising relevant and up- to-date information on screens. VisioSign’s digital information system interfaces SOLUTION: DIGITAL INFORMATION SYSTEM with the Microsoft Exchange Server to display PROVIDER: VISIOSIGN schedules on information screens. When meetings HIGHLIGHTS: are booked in Outlook, they automatically appear • INCREASED INFORMATION LEVEL on designated screens placed in reception areas • OPTIMISED WORKFLOW or in front of meeting rooms. VisioSign has also • UNIFIED VISUAL COMMUNICATIONS designed a unique ten-inch Meeting Room screen

73

Public Health Professional Services

 Electronic Registers  Software Development  Healthcare Technology Package  Websites: design and maintenance Simulation Tools  Vulnerability and Risk Assessments  Health Facility Asset Management  Plant Operation Management Systems  Project Management  Nutritional Analysis  Training and Mentoring  Meal Planning Systems  Civil Engineering Services  Data Collection and Analysis  Service Level Agreements

Specialist Systems and Services

S p e c i a l i s t S y s t e m s a n d S e r v i c e s

Water and Sanitation

 Asset and Process Assessments  Asset Reporting (Condition, Lifespan and Replacement Costs)  Water Demand and Quality  Staff Requirements and Assessments  Budgets and Financial Reporting  Pipeline Profiling  Ocean Outfall and Marine Environment  Hydraulics and GIS Plotting  Layout Diagrams, Flow Diagrams & Technical Drawings  Reactive and Preventive Maintenance Scheduling and Recording

WAMTechnology CC Block A, 1st Floor, De Wagenweg Office Park Stellentia Road, Stellenbosch, 7600, South Africa Tel: +27 (21) 887-7161 Fax: +27 (21) 887-7162 Email: [email protected] www.wamsys.co.za

SOLUTION

ETR.Net Health and water information systems specialist WAMTechnology CC develops and supports a critical Tuberculosis and HIV surveillance tool

n many parts of the world, Tuberculosis (TB) interface, which has been custom developed for the rates have increased dramatically in recent Microsoft Windows environment. Iyears. The provision of accurate data and tools Individual patient records are entered from a for surveillance, programme management and standard manual facility TB Register into a district- supervision has become increasingly essential. based data entry program that provides interactive The Electronic TB Register (ETR.Net) is guidance and support. The program then generates a Microsoft .NET-based computer software different patient listings with a management and program, inspired by the World Health supervision function, and standard quarterly and Organization and International Union Against annual reports on case finding, sputum conversion TB and Lung Disease recording and reporting and treatment outcome. In addition to the report formats. Many of the features of ETR.Net are tables, the program also provides graphs and maps derived from the Electronic TB Register software, on important TB indicators. a TB surveillance project in southern Africa To date, ETR.Net has been introduced, tested or supported by USAid and the Centres for Disease implemented in Botswana, Guatemala, Mozambique, Control. It was developed to provide more Namibia, South Africa, Swaziland and Tanzania. It is efficient and useful collection, compilation and available in English, French, Portuguese and Spanish. analysis of TB data on an ongoing basis. ETR.NET was developed by WAMTechnology ETR.Net is the official software tool used CC with the support of the US President’s by the South African National Department Emergency Plan for AIDS Relief. of Health’s Tuberculosis Control Program to maintain and analyse registered patients. It has been installed in all nine provinces of South SOLUTION: ETR.NET Africa, and is used across sub-district, district, PROVIDER: WAMTECHNOLOGY CC region, province and national levels. HIGHLIGHTS: ETR.Net serves as an electronic register designed • USER-FRIENDLY SOFTWARE for TB and HIV surveillance, program monitoring • INTERACTIVE GUIDANCE AND SUPPORT and evaluation. The system consists of a database • AVAILABLE IN MULTIPLE LANGUAGES that is accessed via the user-friendly software

75 Macheta_Microsoft_Ymens_3.pdf 1 2/27/2015 5:00:26 PM

www.ymens.com

C

M

Y

CM

MY

CY

CMY

K

YMENS G-CLOUD PLATFORM

HIGH QUALITY CLOUD SOLUTIONS FOR PUBLIC SECTOR

• self-service • unified look & feel • Single Sign On • e-payment • back-up • disaster recovery SOLUTION

G-Cloud portfolio Ymens’ G-Cloud portfolio boosts Romanian public institutions’ service delivery levels while optimising costs

n Romania, new government cloud concepts A major role within the G-Cloud offer is and initiatives have emerged out of the need for played by the unified communication potfolio, Iefficient acquisition, implementation, operation based on a suite of Microsoft solutions, namely and usage of IT infrastructure. Over the last few the newest versions of Microsoft Office 365, years, Ymens has been an active supporter of the Exchange, Lync and SharePoint. Ymens’ public local public sector’s allingment with the European sector customers using the collaboration Union strategy regarding e-government services solutions have gained increased productivity and cloud computing. and flexibility in their daily activities and seen Ymens, as the first cloud broker in Romania, is improvements in operational efficiency. These commited to bridging the gap between technology results are helping to create more accessible and and users by providing easy-to-use cloud improved services delivered to the citizens. solutions and services for both public and private Ymens complements the G- organisations. Thus, Ymens has built the G-Cloud and communication suite built on Microsoft portfolio in order to provide solutions with a wide array of services for high-quality cloud solutions and services that consulting, support, maintenance, training, back- Romanian public institutions can adopt effortlessly up, disaster recovery and various IT managed due to their simplicity and specific assistance services. The end result is transparency and services. The G-Cloud solutions portfolio reunites simplicity in the interaction between authorities, cloud-based solutions tailored for the Romanian the business environment and citizens. public institutions and dedicated to activities Cloud computing lowers technology adoption in areas including social assistance, town barriers, assists public institutions in serving management, archiving, document management society efficiently, while reducing costs and and unified communications. improving internal productivity. By introducing unified communications solutions in an integrated G-Cloud offer, Ymens has become a one-stop-shop for Romanian public sector institutions in search of modern and affordable electronic solutions.

SOLUTION: G-CLOUD PORTFOLIO PROVIDER: YMENS HIGHLIGHTS: • EASY-TO-USE CLOUD SOLUTIONS • FACILITATES INCREASED PRODUCTIVITY AND FLEXIBILITY

77 Find a partner at OnWindows.com

Visit the online version of our partner directory at www.onwindows.com to find a technology partner that can help you address your business challenges.

Our directory of over 2,000 technology suppliers that offer solutions for the Microsoft Windows platform can be filtered by region and business area, making it easy for you to identify a shortlist of partners for your next project.

Discover more at www.onwindows.com Public Sector Partner Directory

79 PARTNER INDEX

Welcome to the Microsoft partner directory section of Public Sector Global Outlook.

You can find a Microsoft partner in the area of Please visit www.onwindows.com for live listings specialism you require by reviewing our Partner index and the latest news and views from hundreds of below, and then turning to the Partners A-Z section Microsoft partners in healthcare, government, for a full business description and contact details. education, public safety and national security, as This directory is based on information provided well as from other industry sectors. by the partner organisations. Our intention is not If you are a Microsoft partner and would like to make recommendations, but to ease the partner your organisation to be listed online, or in future selection process by providing you with easy access editions of this printed directory, you can submit to corporate information. your details at www.onwindows.com/partners.

APPLICATION DEVELOPMENT Ciber UK Sparked AND HOSTING Extranet VisioSign Advanced Technology Systems Faranani IT Services Aia Software GoPro COMMERCE SOLUTIONS Bibliotekenes IT-senter InfoDom Ciber UK BPA Solutions Innofactor Evry Bridgeall KPMG R Systems BuSI Moore Stephens SingularLogic Celes Systems SingularLogic VisioSign Ciber UK TotalMobile Devexus Triaster CUSTOMER RELATIONSHIP DIGIT VisioSign MANAGEMENT Evry Aia Software Extranet COLLABORATION BPA Solutions Faranani IT Services Aia Software Bridgeall GDi Gisdata BPA Solutions Ciber UK Innofactor Bridgeall GoPro Moore Stephens BuSI InfoDom SingularLogic Ciber UK Innofactor Systematic Cisilion Moore Stephens VisioSign Collabco SingularLogic WISeKey GoPro Sparked Ymens Teamnet I-FourC Technologies InfoDom BUSINESS INTELLIGENCE Interchange AdminSoft Optimal Systems Advanced Technology Systems SingularLogic BPA Solutions Softlanding

80 www.onwindows.com ENTERPRISE RESOURCE INDUSTRY SPECIFIC OPERATING SYSTEMS PLANNING SOLUTION - Ciber UK Advanced Technology Systems NO HORIZONTAL FOCUS Devexus Extranet Bibliotekenes IT-senter I-FourC Technologies TotalMobile Celes Systems InfoDom Triaster Ciber UK Sentim Unit4 Collabco Softtailor Commit FINANCE, ACCOUNTING AND HR GDi Gisdata SECURITY BPA Solutions KPMG Ciber UK Ciber UK Priva Evry InfoDom QSR International InfoDom KPMG R Systems WISeKey Moore Stephens Unit4 SingularLogic WAMTechnology CC STORAGE Unit4 AdminSoft Zainea Com Serv INTEGRATION Ciber UK Ciber UK Ymens Teamnet HARDWARE Collabco Cisilion Devexus SYSTEMS AND NETWORK Priva DIGIT MANAGEMENT VisioSign Faranani IT Services Celes Systems GoPro Ciber UK HIGH PERFORMANCE I-FourC Technologies Cisilion COMPUTING InfoDom DIGIT AdminSoft Interchange GDi Gisdata InfoDom Moore Stephens InfoDom Optimal Systems Sentim Priva SingularLogic SingularLogic Softlanding Softlanding Softtailor Systematic Triaster VisioSign Ymens Teamnet TRAINING Adminsoft MOBILITY CMT BPA Solutions SingularLogic BuSI GDi Gisdata InfoDom Interchange Moore Stephens Optimal Systems R Systems Sentim SingularLogic Sparked Systematic TotalMobile

81 PARTNERS A-Z

Advanced Technology Systems Aia Software Str. Tineretului, Nr. 1 Targoviste Dambovita, Kerkenbos 10-129, Nijmegen, 6546 BJ, Netherlands 130029, Romania Tim van Hugte, Senior Vice President - Sales & Stefan Dumitru, General Manager Delivery Tel: +40 245 620620 Tel: +31 24 371 0230 [email protected] [email protected] www.ats.com.ro www.aiasoftware.com

Founded in 1992, Advanced Technology Systems Aia Software, a Kofax company, is the global (ATS) is a private software development company developer and supplier of ITP, a customer that provides cutting-edge solutions for public communications management solution. This administration, industry and education. In the flexible, reliable software creates documents for public sector, ATS has become a leader in developing companies, raises productivity and empowers staff. integrated, interoperable systems covering various ITP is currently used by over a thousand domains, including: taxes and fees management, organisations worldwide in many locations. financial and accounting management; salary Established in 1988, Aia has become a truly global payment and human resources; document player. Well-known names currently use ITP, and management; agricultural register; procurement; the company is proud to call some of the largest investments; project management; patrimony; and financial services companies its clients. call centre operations. More than 50% of Dutch local governments ATS is the supplier of ATLAS, one of the first use ITP, showing the added value it delivers to integrated systems for eAdministration. ATLAS is the public sector. In addition, Aia Software serves a web-based, interactive solution that supports the organisations in many other sectors, such as legal, improvement of the relationship between citizens, IT and communications, manufacturing, retail, real businesses and administrations. ATLAS has received estate, logistics and business services. The diversity national and international awards and has been of deployment is testament to the flexibility, implemented at more than 100 public organisations capability and reliability of ITP. in Romania, including the City Halls of District 1 Aia’s employees bring in-depth knowledge and and District 2 in Bucharest, and the county councils skills to every project. Customers can be sure of of Sibiu, Constanța, Gorj, and Buzău. The high level excellent support and advice to maximise business of ATS’s expertise and competence, as well as the benefits from ITP. With ITP, customers can own quality of its products and services, is certified by the their communications. fact the company has been a Microsoft Partner for more than ten years.

82 www.onwindows.com Bibliotekenes IT-senter BPA Solutions PO Box 6458, Etterstad, Oslo, 0605, Norway Swiss Technopole, Yverdon, 1400, Switzerland

Kjetil Hillestad, General Manager Stefan Lutz, Managing Partner Tel: +47 22 083400 Tel: +41 24 5242540 [email protected] [email protected] www.bibits.no www.bpa-solutions.net

Bibliotekenes IT-senter developed the Mikromarc BPA Solutions is a leading global provider of library automation system for the public sector in innovative business software solutions based on the Nordic region, with more than a 60% market Microsoft technologies. BPA delivers business share in Norway and a growing market share in solutions, web part bundles, mobile solutions Sweden and Finland. and cloud services that empower organisations Mikromarc is a modern, fully integrated library to build better relationships with both internal system designed for public libraries, school libraries and external stakeholders. BPA’s solutions include and special libraries, based on the Microsoft .NET award-winning customer relationship management platform and Microsoft SQL Server. Mikromarc software, as well as quality and risk management provides good application program interfaces for solutions. The BPA web part bundles give integration with other systems, and can be hosted developers a wide range of integrated web parts to by the company’s application service department accelerate development, helping to create a unique or installed at a single PC or a local network. user experience with SharePoint. Whether deployed With more than 25 years in the library on-premise, in the cloud, or with Microsoft Office automation business, Bibliotekenes IT-senter offers 365, BPA provides flexible solutions that enable excellent service and state-of-the-art solutions to organisations to take control. Headquartered in customers. Mikromarc is designed to meet the Switzerland and with offices in North America and future needs for libraries in constant change and Asia, BPA is ready to support customer initiatives transition towards more and more e-resources and and build better relationships. digital objects.

83 PARTNERS A-Z

Bridgeall BuSI George House, 50 George Square, Glasgow, Avenue de Tervuren 268, Brussels, 1150 Belgium G2 1EH, UK Bernard t’Kint, Managing Director Jacquelyn Morrison, Marketing Manager Tel: +32 2 7324252 Tel: +44 141 2126400 [email protected] [email protected] www.busi.eu www.bridgeall.com As an undisputed ICT player in both the public Bridgeall is a leading IT services company offering and private sectors, and anchored in application development, support and consultancy. The engineering in all its various components, BuSI company is a Microsoft Silver Partner with over 12 offers a wide range of services and innovative years of experience in delivering IT solutions to the solutions. public, private and third sectors. Many prestigious companies have trusted BuSI The company’s team of highly skilled specialists in a range of areas. The desire of most clients is are experts in design, development and operational to entrust the analysis and development of their support and provide a unique blend of IT and business software solutions to a competent and business know-how that delivers solutions to help reliable partner. The quality of deliverables related improve performance and reduce costs. to various projects is based upon agile methods, Bridgeall are experts in customer relationship coupled with Microsoft application lifecycle management (CRM) development and CRM management tools. application support. The company offers a full The company’s services include application design, development, installation and support development, and BuSI offers expertise in services for Microsoft Dynamics CRM. developing both software and custom solutions, The company also specialises in developing whether they be server, rich client or web oriented. and supporting Microsoft SharePoint, Microsoft BuSI offers effective application integration that Azure, Microsoft Office 365, .NET / ASP.NET, and is founded upon a rigorous but open architecture business intelligence solutions, including SQL that absorbs fluctuations in the application and Server and PowerView. technology landscape. BuSI also has extensive knowledge in the use of tools such as BizTalk and Microsoft SSIS ETL. BuSI also supports collaboration through the use of Microsoft SharePoint, and covers content management and customisable intranet and extranet platforms.

84 www.onwindows.com Celes Systems Ciber UK Frankfurter Landstr. 117, Darmstadt, 64291, No 2 Watling Drive, Sketchley Meadows Business Germany Park, Hinckley, Leicestershire, LE10 3EY, UK

Sascha Stops, Managing Director Garry Stewart, Marketing Manager Tel: +49 6151 5209271 Tel: +44 870 0000204 [email protected] [email protected] www.celes-systems.com www.ciber.com/uk

Celes Systems’ Cirrus Clinical Trial Management Ciber UK, in partnership with Microsoft, is System offers a highly flexible, customisable, working closely with a number of local authorities. cloud-based solution for electronic data capture, Together, the companies are leading the way with randomisation thanks to an interactive web innovative technology applications that are helping response system, data management, Trial Master organisations collaborate and manage relationships File maintenance, patient reported outcome and with citizens and customers more effectively. Ciber financial services. Its customisable and easy-to-use has delivered a range of solutions using the full user interface allows for short implementation spectrum of Microsoft's product portfolio, including times and fewer training requirements compared customer relationship management (CRM) to other solutions. solutions using Microsoft Dynamics CRM at the The Cirrus system is open and modular in its Royal Borough of Kingston, Shropshire Council, design, allowing for a tailored solution with the London Borough of Barking and Dagenham, ability to quickly implement unique requirements. Herefordshire Council, North Somerset and Once set up, the system is largely user maintainable Rushmoor. It has also implemented solutions and requires little ongoing IT maintenance. Celes using Microsoft SharePoint at South East Wales Systems, together with its partners, provides Consortium of Local Authorities and many others. a comprehensive set of solutions and services Ciber has considerable experience in delivering including consulting, training, support and hosting. solutions to the public sector built on the In addition, Celes Systems offers a variety of complete range of Microsoft technologies, which custom consulting, hosting, implementation is a major differentiator from other Microsoft and development services for SMB healthcare partners in the channel. Its consultants have providers, pharmaceutical and biotech companies detailed understanding of technologies outside in areas such as cloud and infrastructure the Microsoft platform, as well as strong business management, client device management, IT analysis skills. This enables Ciber to deliver management, IT security, unified communication solutions to clients across its functional, technical and integration solutions for medical products. and architectural requirements. Furthermore, building on its credentials and experience of delivering technology solutions to public sector organisations, Ciber has become a key partner of Microsoft in the delivery of local government solutions and lead the way with their LG360 solution based on Microsoft Dynamics CRM.

85 PARTNERS A-Z

CIC Consulting Cisilion Parque Científico Tecnológico de Cantabria 17th Floor Heron Tower, 110 Bishopsgate, C/Isabel Torres, 3, 39011 - Santander, Spain London, UK

Maria Lledias Revuelta, Head of Marketing Hannah Cunningham, Head of Marketing Tel: +34 902 269017 Tel: +44 870 1525750 [email protected] [email protected] www.cic.es www.cisilion.com

CIC Consulting began operations in Spain and its Cisilion delivers next generation IT Infrastructure solutions are currently used in several countries that transforms the way businesses work. around the world. Cisilion is an award-winning global systems Constantly looking to innovate, improve its tools integrator and managed service provider, working and by offering individualised collaboration at with clients in more than 55 countries across consultancy, implementation and support level, the five continents. Partnering with leading vendors company has developed a service model based on in the Gartner magic quadrant, the company providing added-value solutions that enables its designs, delivers and manages solutions to meet clients to optimise their IT investments. the IT needs of clients across cloud, unified The company analyses the needs of its customers, communications, converged infrastructure, builds products and implements technology security, workplace and mobility services. services and solutions that help them to optimise Cisilion operates globally across multiple and achieve their business goals. CIC provides the verticals, including education, health, media, IT systems and technological platforms that cover construction, entertainment, law, finance and customers’ entire value chain, both in production service providers, among many others. Everything and management processes, and provides the the company does is focused on robust systems that support tools for positive decision making. deliver higher performance, increased availability, CIC’s knowledge of business dynamics in the and straightforward scalability, resulting in energy and utilities, industries and services, SME, significantly reduced capital and operating public administration, transport and logistic, expenditure for its clients. and telecommunications sectors has allowed it to Microsoft is a key partner for Cisilion, with provide efficient solutions that result in benefits to the company’s Microsoft Practice the fastest its customers. growing part of its business. With a solid heritage With a team of more than 200 professionally in networking and voice, Cisilion is proud qualified staff with considerable knowledge and to be a Microsoft Tier One Gold Partner in experience in each business area, the company has Communications. a permanent attitude of excellence in customer service to ensure successful project completion.

86 www.onwindows.com Click&DECiDE CMT 130, rue Baptistou, ZAE Nord, 34 980, Hansastr. 32, Munich, Bayern, 80686, Germany St Gély du Fesc, France Claudio Dorigo, CEO Pierre Bernot, CEO Tel: +49 89 68089730 Tel: +33 4 67844800 [email protected] [email protected] www.cmt.de www.clickndecide.com Founded in 1997 in Munich, Germany, CMT Founded in 2006, Click&DECiDE is a versatile provides IT courses, management training and IT business intelligence specialist and software vendor. law seminars. The customer can choose between The company is able to collect, enrich, and seminars open to everybody and solution-oriented structure a large volume of data from many sources corporate training. Thanks to a partnership with ‘on the fly’. Click&DECiDE offers pure business PC College, almost the entire seminar programme intelligence with unique data query, rendering and can be offered on the same conditions, dates and delivery capabilities. prices in more than 20 locations across Germany The company offers a best-of-breed solution that and Austria. allows enterprises and organisations to get and CMT has been certified by Microsoft since 1998 deliver the pertinent intelligence from their critical and has achieved the Learning applications and resources. Click&DECiDE helps level. As a certified Microsoft partner, Microsoft decision makers to make real-time, fact-based regularly tests the company’s staff and coaches on decisions, as easily and as quickly as possible. their expertise. Many enterprises or government organisations CMT offers seminars for all current Microsoft are using Click&DECiDE’s proven solutions, Office products, including Access, Excel, Outlook, from large global enterprises as well as mid-size PowerPoint and Word. A range of lesser-covered organisations. topics and special themes are also part of the seminar programme. CMT also has a focus on the new generation of Microsoft certification and related maintenance of certification courses.

87 PARTNERS A-Z

Collabco Commit 1 Liverpool Science Park, 131 Mount Pleasant, PO Box 75, 02101, Finland Liverpool, Merseyside, L3 5TF, United Kingdom Markku Myllylä, CEO Matt Dunkin, Managing Director Tel: +358 400 459777 Tel: +44 845 0507380 [email protected] [email protected] www.commit.fi www.collabco.co.uk Commit provides a comprehensive software Collabco is a Microsoft education specialist that solution for early detection of diseases. The has created a subscription-based dashboard and solution includes support for breast cancer, cervical interactive learning solution called myday. myday cancer, bowel cancer screening and also for follow- simplifies the provision and use of information for up of diabetic retinopathy. learners and institutions by providing an interface Installations range in size from a single clinic to everything a learner needs to engage with their to nationwide operations, with fixed clinics and institution. This all-important interface covers mobile online or offline units. everything from IT systems, learning content and Commit has also developed a resource and quality real-time interactive learning into a single dashboard management system for surgical departments, as using a rich and intuitive interface, either via a web well as a radiology information system. browser or native mobile applications. All Commit products are implemented on the latest Microsoft technologies and are accessible using . Selected functions are implemented for smartphones and tablets.

88 www.onwindows.com Compusoftware Devexus Av. Dr. Yojiro Takaoka, 4.384 - Centro, Santana do Box 502, Örebro, 70150, Sweden Parnaíba, São Paulo, 06541-038, Brazil Michael Johansson, Office Manager Paula Ventura, Marketing Manager Tel: +46 19 555 50 90 Tel: +55 11 33209250 [email protected] [email protected] www.devexus.se www.compusoftware.com.br Devexus is an IT company with unique expertise With more than 20 years of experience in the IT and extensive experience in identity and access industry, Compusoftware has been a Microsoft management. The company’s primary focus is in partner since its inception. Over the years, the Microsoft FIM 2010/MIM. company has engaged in several efforts to expand Devexus is one of Sweden’s foremost specialists its portfolio of services, areas of operation, and to in federated identity management (FIM) solutions strengthen its strategy by aligning objectives with and works in close collaboration with Microsoft. the technological changes within Microsoft and With Microsoft FIM/MIM, Devexus provide the wider market. Today, the company is part of a cost-effective way to develop and implement the GlobalWeb Data Services group, one of the solutions for automated identity lifecycle largest in the IT industry, which guarantees the management, policy management and self-service. performance of Compusoftware in more than five The company’s goal is to create solutions states in Brazil and reinforces its recognition in the that facilitate, streamline and simplify identity national market. management, both on-premise or in the cloud. The company started as a licensing partner, but Devexus was founded in 1996 and since 2004 over the years has found the need to provide clients has been working as a specialist in a range of areas with a wider experience. In order to offer solutions as with Microsoft products. The company’s customer well as licenses, Compusoftware worked on acquiring reference list includes municipalities, schools and two other Microsoft solution partners – ItBrain and private corporations. InfoShot. This means the company now has the expertise on almost every Microsoft workload and is able to service the needs of clients on an end-to- end basis – from the purchase of licenses, to the deployment of the products and management.

89 PARTNERS A-Z

DIGIT EASY Software Milenka Vesnica 3, Belgrade, 11040, Serbia Reflection House, Olding Road, Bury St Edmunds, Suffolk, IP33 3TA, UK Srdjan Katic, Microsoft Project Manager Tel: +381 11 3605500 Howard Frear, Director of Sales and Marketing [email protected] Tel: +44 1284 727870 www.digit.co.rs [email protected] www.easysoftware.co.uk DIGIT Computer Engineering has delivered premium solutions and services to the public EASY Software was founded in 1990 and is one sector since 1989. As a Microsoft Certified Gold of Europe’s foremost providers of integrated Partner and one of the leading companies in the document management technologies, with more Serbian IT industry, DIGIT offers a rich portfolio than 12,000 customers worldwide. of products and services based on cutting-edge Customers use the company’s highly scalable Microsoft technologies, helping to transform the scanning, archiving and process management way governments operate today. software to increase their back-office productivity DIGIT has a focus on infrastructure solutions and enhance customer responsiveness, achieving and server products, to help support the successful near instant service levels by having all relevant and highly available delivery of applications within information just a click away. The company’s government and public enterprises. The company staff can suggest innovative ways to use robust has vast experience and has had a strong presence technology to increase revenue and reduce costs in the public sector for almost three decades. This by removing the reliance on paper records and has resulted in numerous awards, due mainly to the transitioning to secure yet accessible digital content company’s ability to deliver highly customisable with minimal effort. solutions that fit the needs of clients, followed by a EASY Software offers both on-premise and professional and timely implementation. cloud-based deployment models that can integrate Besides being a Microsoft-based systems with legacy applications. integrator, DIGIT is also an independent software The company is a Microsoft Gold Partner and vendor that offers Windows-based application promotes its enterprise content management servers, an enterprise resource planning and solutions through a network of more than 200 enterprise application software package, inventory global sales partners. EASY ENTERPRISE, and asset management, and billing software for the company’s flagship solution suite includes large enterprises. packaged solutions for invoice processing, contract lifecycle management and human resources electronic records management.

90 www.onwindows.com Evry Extranet Snarøyveien 30A, P.O. Box 4, Fornebu, 1330, 4 Miklos Zrinyi Street, Cluj-Napoca, Cluj, 400071, Norway Romania

Eva Skjold, Vice President Marketing and Monica Truta, General Manager Communication, Public Sector Tel: +40 264 590171 Tel: +47 23 145000 [email protected] [email protected] www.extravision.ro www.evry.com

As one of the largest IT companies in the Nordic Extranet was established in 1998. Its main aim region, Evry provides extensive deliveries to Nordic is to create and develop advanced integrated companies, financial institutions, national public software products, including desktop, e-health sector entities, municipalities and health authorities. and m-health applications. Evry has a long-standing reputation within The company’s products are marketed for the e-health sector and provides clinical and companies in the healthcare sector in particular, administrative systems, as well as hospital ranging from public to private hospitals and management applications. The company’s focus on medical laboratories. The main objective is to e-health solutions has led to an innovation strategy build medical enterprise resource planning (ERP) that puts the patient in focus, creating solutions systems. So far, more than 45 modules have been that have a goal of improving quality of life. developed as a part of the ERP, some of which Evry is the force behind a range of innovations have standalone functionality. Among these, the that have transformed and simplified the way HIS, PACS/RIS and LIMS modules were developed people access services. Over four million Nordics based on international standards, including HL7, use services delivered by Evry each day. Evry IHE and DICOM. combines in-depth industry knowledge and Extranet also provides support services to technological expertise with a local delivery model improve the management activity quality of its and international strength. The company believes customers, including training services, networking that technology is not just about data; it is part solutions and IT technologies. of people’s lives. Evry’s staff work to deliver what Extranet manages to implement the development the company’s business vision promises – to bring of the products on the latest technologies, and the information to life and create value for customers integrated software that the company provides are while benefiting society. in accordance with the highest standards in this area. The development is based on the Microsoft Visual Studio platform, using mainly Visual C# and Visual C++ languages. Since 2006, the company has had the following integrated management certifications from the Germanischer Lloyd: ISO 9001, OHSAS 18001, ISO 14001 and ISO 27001.

91 PARTNERS A-Z

MAKING THE CLOUD TRANSPARENT

Faranani IT Services Flexamit Building 15, Thornhill Office Park, 94 Bekker Road, Oudestraat 111, BE-2630 Aartselaar, Belgium Vorna Valley, Gauteng, 1686, South Africa Wim van Sprundel, Managing Partner Molese Kekana, Software Development Manager Tel: +32 3 5001010 Tel: +27 11 8052012 [email protected] [email protected] www.flexamit.com www.faranani.com Flexamit is a young and ambitious company with Faranani is an informatics system integrator a passion for the cloud. The company strongly that specialises in providing healthcare solutions believes that when accessed safely, the cloud is based on Microsoft technologies. The company nothing less than the future. is a Microsoft Gold Partner in application The company specialises in Microsoft Office 365, development. Faranani is a market leader in the Microsoft Azure, Windows Intune, SonicWALL, South African public sector healthcare industry, Microsoft Exchange, Microsoft Sharepoint and with its solutions operating in more than 60 Telenet solutions. hospitals and 50 primary care clinics. The company Together with company staff, Flexamit moves has consistently reinforced its position through customers IT facilities to the most reliable level. innovation and dedication by implementing new As cloud driven IT consultants, Flexamit provides e-health applications such as interoperability small and medium sized businesses with the best platforms, cloud computing and mobile health solutions available. systems all based on international standards. Faranani has deep practical industry knowledge and experience in the support and development of healthcare solutions, including hospital information systems, clinical solutions, pharmacy systems and business intelligence. The company has further developed its healthcare focus by employing healthcare clinicians such as medical doctors and pharmacists with a combined experience of more than 90 years in the public sector healthcare industry.

92 www.onwindows.com Fritz & Macziol GDi GISDATA Hoerverlsinger Weg 17, Ulm, 89081, Germany Baštijanova 52a, Zagreb, 10000, Croatia

Microsoft Service Desk Neven Bahtijarević, Marketing Specialist Tel: +49 731 1551233 Tel: +385 91 3667153 [email protected] [email protected] www.gdi.net Fritz & Macziol is both a specialist as a generalist, and offers an integrated portfolio of hardware, GDi is an innovative provider of products, software, services and consulting in selected areas. solutions, cloud services and related professional It provides manufacturer-independent consulting services for the public and private sector in EMEA. to ensure the best possible solution is selected and GDi’s products and solutions help balance growth implemented for its customers. and efficiency in the public administration, Fritz & Macziol’s customers include medium real estate management, natural resources and and large companies, as well as local organisations. environmental protection, transport, energy, The company can meet the requirements of each utilities and telecommunication industries. customer, taking time to understand them and GDi’s products include GDi LOCALIS, a product connect with them on equal terms. The company’s platform for local and regional government; GDi integrated approach of consulting and experience ATLAS, which covers spatial information content is reflected in the high number of successfully products and maps; and GDi ENSEMBLE, a realised projects. The company’s headquarters in business value added services suite that covers Ulm, Germany, provides a solid grounding that fleet management and tracking. The company helps shape its activity. Fritz & Macziol has 14 also offers GDi VIZION, a set of highly efficient offices across Germany, covering all the major telecommunications operations support systems, economic regions in the country. and GDi FISHERIES, a solution to track fishing The company designs and implements optimal vessels to help support the European Union’s services and technologies for each respective sustainability policy. customer, regardless of whether the customer GDi is a leading central European company in wants virtualisation or ways into the cloud, the public sector that has expanded into the EMEA complete data centre solutions, modernisation of market. GDi has 25 years of experience in licensing the workplace or managed services within Fritz & and delivering software solution products and Macziol’s Managed Dienstware-offering. services based on Microsoft and Esri technologies. GDi has more than 4,000 software on-premise and in-the-cloud licensees over 12 time zones.

93 PARTNERS A-Z

GoPro Hogia Transport Systems Tunguhals 19, 110, Reykjavik, Iceland 444 28, Stenungsund, Sweden

Bara Kristjansdottir, Marketing Editor Christer Lindberg, CEO Tel: +354 510 3100 Tel: +46 303 66600 [email protected] [email protected] www.gopro.net www.hogia.se

GoPro has developed and offers a leading solution Hogia Transport Systems provides transport in case, document and process management. authorities and operators with comprehensive The GoPro team has twenty years of experience and innovative software solutions for standardised developing information management solutions, integration and management of public and expert knowledge of the needs of the market. transportation to enhance the attractiveness of GoPro offers out-of-the-box high value service- public transport by significantly improving the oriented architecture solutions for the public and quality of information and efficiency of operations. private sectors. GoPro is a web-based application Its experience and competence places the company running on Microsoft SQL Server and can be in a position to provide professional help when fully integrated with Microsoft Office, Exchange choosing IT solutions that help improve internal and SharePoint. GoPro provides officials with a and external communication, regardless of scalable, electronic workplace, with all required whether it relates to operation control, real-time workflow, document and records management, information or deviation management. Hogia as well as integrated collaboration functions for PubTrans, the company’s central platform, helps comprehensive case management. to enable the efficient management of multiple collaborating systems and creates a value-added, comprehensive solution.

94 www.onwindows.com I-FourC Technologies Infodom Charles Ruysstraat 12, Reuver, 5953 NM, Andrije Zaje 61, Zagreb, 10000, Croatia Netherlands Hrvoje Sagrak, International Sales Director Rian Schmitz, Team lead, Marketing Tel: +385 1 3040588 Communications [email protected] Tel: +31 6 52533982 www.infodom.eu [email protected] www.i-fourc.com InfoDom is focused on business process reengineering, system integration, database I-FourC Technologies is an expert in digitisation, development and implementation, telematic external archiving and innovative software services and networks. Founded in 1993, InfoDom solutions. The company’s solutions are always has built up a diverse client base, comprised of based on the ‘paper-method’ and uses no large organisations from both the public and complicated technical applications, but works the private sector. The company’s premises include a way customers are used to – before applying digital software laboratory, electronic business facility, expertise. The company’s processes are regulated and halls for education and presentations with according to the highest security norms, including multimedia and teleconferencing facilities. ‘To ISO:9001 and ISO:27001. learn and to teach’ is InfoDom’s mission statement, I-FourC has been successful in the Netherlands as well as both the company’s value adding for many years and the company has far-reaching point and common welfare. Recognising, deeply international ambitions. The company has understanding and helping clients in realising their developed the international concept I-FourC mission-vision strategy is how InfoDom is putting ePapering Solution. International entrepreneurs who its mission statement into practice and enabling are interested in increasing their current business clients to enhance their business efficiency. activities with the company’s proven concept can adopt the I-FourC ePapering Solution today.

95 PARTNERS A-Z

Informator Innofactor Karlavägen 108, Stockholm, Stockholm, 11526, Keilaranta 9, Espoo, FI-02150, Finland Sweden Sami Ensio, CEO Tobias Strandh, Microsoft Alliance Manager Tel: +358 10 2729000 Tel: +46 73 6146589 [email protected] [email protected] innofactor.com www.informator.se/microsoft Innofactor is a leading provider of IT solutions Informator provides professional IT training for in the Nordic region, with a focus on Microsoft’s IT technicians, system developers or office users. platforms. Innofactor delivers business critical The company has carefully selected its partners and solutions and maintenance services as a system gathered together some of Scandinavia’s foremost integrator. The company also develops its own teachers and leading training material. software products and services. Innofactor’s Informator has more than 25 years of experience product development is focused on Microsoft’s in IT training in both the public and private sector Windows Azure-based cloud solutions. Innofactor’s and a high satisfaction rate among its course customers include about 1,000 private and public participants. The company is a selected training sector organisations in Finland, Denmark, Sweden partner within Kammarkollegiet – a Swedish and elsewhere in Europe. The company has institution that delivers services to the public around 400 employees in a number of locations sector. The company is also a member of SAUF, an in Finland, Denmark, and Sweden. From 2010 organisation of authorised learning companies, to 2014, Innofactor’s annual net sales growth has and is a partner of the NASDAQ OMX-listed been 45% above the national average, and leading Soprano. Informator is one of the largest suppliers Finnish business publication Kauppalehti selected of IT education within the Nordic countries, with Innofactor as the most successful company on the more than 37,000 students per year. Finnish stock exchange in 2013. Informator delivers official Microsoft training of the highest quality as a Microsoft Gold Partner within the Learning Competence. As an authorised training partner, the company redeems education vouchers for those partners who have software assurance on their licenses.

96 www.onwindows.com Instant IT solutions KPMG Crimsonwing Fatningen 20, 3.8, 2730 Herlev, Denmark Laan van Langerhuize 1, Amstelveen, 1186 DS, Netherlands Aftab Ahmad, CEO Tel: +45 219 06478 Joost van der Vis, Director, [email protected] KPMG Management Consulting www.instantitsolutions.net Tel: +31 6 515716 [email protected] Instant IT provides Microsoft SharePoint and www.kpmg.com/nl/kpmgcrimsonwing Office365-enabled business solutions to customers in both the private and public sector. The company helps customers achieve significant business KPMG Crimsonwing helps organisations meet competency that is technically comprehensive, requirements by providing a complete range executively structured and delivers the desired cost- of services, from advice on the optimisation effective results. At Instant IT, areas of key focus of business processes, to the integration and include business applications, management portals, implementation of the Microsoft Dynamics system. and system management operations. KPMG delivers successful implementations and ensures Microsoft Dynamics is managed optimally. The company uses proven implementation methods, tools and templates, as well as reference models for business processes, including finance and supply chain management. KPMG works to meet industry benchmarks and key performance indicators associated with business process models, and helps analyse specific sub process flows of applications that show how data and transactions run through various applications. Governance, risk and compliance controls are also mapped and linked to the relevant business process models and process flows. KPMG Crimsonwing has a strong international network of over 300 specialists in Microsoft Dynamics, making the company one of the largest Microsoft global system integrators.

97 PARTNERS A-Z

Moore Stephens Consulting NEcX 150 Aldersgate Street, London, EC1A 4AB, UK 5-A/4, Road No.1, Industrial Development Area, Nacharam, Hyderabad, Telanagana, 500076, India Simon Lamb, Director Tel: +44 20 76511770 Srinivasa Rao Yelledi, Managing Director [email protected] Tel: +91 99491 12345 www.moorestephensconsulting.com [email protected] www.stars-ms.co.uk www.necx.in

Moore Stephens Consulting (MSC) has a long and NEcX is a leading IT services and consulting- successful record of working with public sector oriented business solutions provider based in organisations, providing technology services and India. The company serves the market need solutions to enable them to meet the challenges by supporting devices that integrate with the of providing better public services, improving company’s enterprise applications through public safety, enabling easier access to accurate valued associations. NEcX offers infrastructure information and meeting and reporting on key and managed services, cloud solutions, mobile performance targets. The company provides a applications and consulting with a strong focus on range of services encompassing business analysis, education, SMB and government customers. bespoke systems development, mobile applications, reporting and analytics solutions for many central government departments and to large metropolitan emergency services. MSC’s services include custom software development, data warehouse design, business intelligence strategy and performance management solutions. The company has a specific focus on the fire services sector, and has developed an integrated set of systems – the central component of which is StARS-MS, a personnel management system that manages staff data and appliance availability, rostering, support for retained duty system and volunteer personnel and sickness management. It also provides key management information for strategic planning and decision making. Simplifying and automating processes, StARS-MS achieves time and cost savings while improving efficiency and resilience. Recently updated and enhanced is Moore Stephens’ Incident Management System, which gathers information about incidents from the mobilising system and from station-based input, including being provided information on appliances and ridership from the StARS-MS system.

98 www.onwindows.com Nexus Open Systems Optimal Systems Vale House, Pynes Hill, Exeter, EX2 5AZ, UK Cicerostrasse 26, Berlin, 10709, Germany

Andy Jackson, Marketing Manager Olaf Holst, Director Sales and Partner Management Tel: +44 1392 205095 Tel: +49 30 8957080 [email protected] [email protected] www.nexusos.co.uk www.optimal-systems.de

Nexus Open Systems was established in 1998. The Optimal Systems develops and distributes software company has two offices, incorporating a digital solutions for enterprise content management media studio and an IT Training and Exam Centre, (ECM). The Optimal Systems group was founded in Exeter, UK. in Berlin in 1991 and currently employs 330 people. The company delivers IT solutions, software, Optimal Systems software solutions are being used website and support services to companies and all over the world by more than 1,700 customers, organisations of all sizes that require true technical including public administrations, industrial expertise to meet their goals. enterprises, service companies and hospitals. Nexus Open Systems has invested heavily in both its Optimal Systems is represented via a partner personnel and strategic partnerships with industry- network in Austria, Switzerland and other leading IT manufacturers and providers. These European countries. alliances are bonded by a single focus: to develop the The company offers enaio, a central platform skills within the company around industry-standard for information management that allows users technology through company accreditation and to quickly and reliably find, manage, and archive individual professional IT certification. information securely and quickly. The company’s portfolio provides customers with The modular ECM suite of Optimal Systems cost-effective and resilient business computing ensures unrestricted access to the inhomogeneous solutions with extended technical support from data world of the company. a single supplier. It has a proven track record and As a long-term Microsoft Gold Certified partner, a broad range of expertise to help enable and Optimal Systems develops technologies and support customers’ IT strategy on-site, in the cloud products that can be smoothly integrated into and on the web. Microsoft-based IT environments. enaio can The company provides a source of advice be integrated with Microsoft products such as that customers can trust and its IT consultants, Microsoft SQL Server and business applications engineers, developers and training instructors like Microsoft Exchange Server, Microsoft understand industry challenges and how effective Dynamics NAV, Microsoft Dynamics CRM or IT and communication can help to address them. Microsoft SharePoint Server. The company’s aim is to help make its customers more successful through better productivity, lower costs, greater competitiveness and improved responsiveness and flexibility.

99 PARTNERS A-Z

Priva QSR International P.O. Box 18, De Lier, 2678 ZG, Netherlands Vanguard House, Daresbury Sci-Tech, Keckwick Lane, Daresbury, WA4 4AB, UK Arnold Vleeskens, Manager, Marketing and Corporate Communications Diane Armstrong, Business Development Manager Tel: +31 174 522600 Tel: +44 845 5442712 [email protected] [email protected] www.priva.nl www.qsrinternational.com

Priva is a leading developer and producer of NVivo software from QSR International helps users technology to help control environmental organise and manage dialogue data that is collected conditions in greenhouses and buildings in an from stakeholder engagement, consultation and innovative way. research. The tool helps users make evidence- In the building industry, Priva develops and based decisions, no matter what the dialogue manufactures intelligent building automation methods, and provides a permanent record of how systems that ensure a healthy indoor climate and individual or group dialogue feedback has been sustainable energy within a building for its users. considered. It saves time by coding qualitative and Within the horticulture sector, Priva enables quantitative consultation responses in a way that entrepreneurs to produce healthy, high-quality can be easily analysed and helps to automate the food and ornamental plant crops in open field and analysis process. greenhouses with minimum use of scarce natural Patient and public participation experts, resources such as energy and water. transformational teams in health and social Priva has offices in eight countries and is care, corporate strategy and policy teams in represented worldwide in over 100 countries via local authorities, and research teams in non- a unique international network of Priva dealers governmental organisations are among the groups and partners. Jointly with local parties, Priva offers benefiting from NVivo, as well as consultation and customers a platform of high-quality hardware, communication managers across the public sector. software and service support. The UK Land Registry, NICE, the Ministry of Justice and the Northern Ireland Health and Social Care Board are among the many organisations that use NVivo to make sense of unstructured data. Increasing numbers of local authority departments and central teams are turning to NVivo to support their consultation activities. NVivo is endorsed by the Consultation Institute.

100 www.onwindows.com R Systems Sentim 5000 Windplay Drive, Suite 5, El Dorado Hills, Altunizade Mah. Kısıklı Cad. no 33/2 , Uskudar, Sacramento, 95762, US Istanbul, Turkey

Asim Chowdhury, Global Head – Marketing and İffet Polat, Board Member Communication Tel: +90 216 5548554 Tel: +1 916 8308588 [email protected] [email protected] www.sentim.com.tr www.rsystems.com Sentim was established in 1989 in Turkey. It is R Systems is a specialised IT services and solutions one of the leading firms in the field of system and IT-enabled services provider catering to a wide integration and has been a business partner of range of global customers. The company operates Microsoft since 2005. The company employs about from 11 development and service centres spread 1,000 people with customers mainly from the across Europe, North America, and Asia Pacific. R Turkey’s Fortune 500 list. Systems is endowed with some of the industry’s Sentim’s headquarters are located in Istanbul highest quality certifications and standards, and the company has over 1,000 customers. It including SEI CMMI Level 5 and PCMM Level also operates a dedicated sales and support team 5. Its IT services and solutions span five major based in Ankara for central public projects. It is the verticals: telecom and digital media, banking and largest Microsoft public partner in Turkey. finance, healthcare, manufacturing and logistics, The company has used Microsoft technology as and government services. part of a number of significant projects, including R Systems is also a leader in mobility services and a family practice project for the Turkish Ministry analytics services. The company has won countless of Health and a decision support system for the accolades from global customers for its delivery Turkish Ministry of Education. track record, quality standards, and adoption of A number of projects have been delivered in new technologies. Its strength lies in its quality the field of homeland security, in particular for procedures, delivery and operational excellence, the MOBESE project that involves 13 cities across customer-centric approach, intellectual capital, and Turkey. The company has also installed Hospital culture of innovation. With a rich legacy spread Information Systems at 16 different large state over two decades, R Systems generates value that hospitals, and created an introduction portal for helps organisations transcend to higher levels of the Turkish Ministry of Culture and Tourism. The efficiency and growth. company collaborates with many industry-leading companies and is among the business partners of the Fatih project.

101 PARTNERS A-Z

SingularLogic Softlanding Al. Panagouli and Siniosoglou Nea, Ionia, 1605-555 West Hastings Street, Vancouver, Athens, 142 34, Greece British Columbia, V6B 4N6, Canada

Dr. Teta Stamati, Unit Manager Business Martin Evers, Director of Sales Development and Presales Tel: +1 604 6976763 Tel: +30 21 06266500 [email protected] [email protected] www.softlanding.ca www.singularlogic.eu Founded in 2000, Softlanding helps organisations SingularLogic is a leading software and integrated be their best by providing technology solutions and IT solutions group based in Greece. services that help boost productivity. Softlanding’s Its activities include the development and mission is to exceed the expectations of customers distribution of business software products and by combining technical excellence, the highest cloud applications, as well as the study, design and ethical standards and a deep understanding of implementation of integrated IT solutions and business needs to provide effective, reliable and services for both the public and private sector. The scalable solutions. company also offers outsourcing services, as well Areas of specialty include end-to-end SharePoint as the distribution and support of well-established services, Microsoft Enterprise Infrastructure, IT international IT products. staff augmentation, and managed support services. SingularLogic has a strong track record in Softlanding’s corporate culture provides an the successful delivery of public sector projects atmosphere where creative thinking thrives, in the fields of public administration, regional helping people perform at their best. A wide administration and local government, healthcare breadth of experience also means that Softlanding and social security, transport and defence. is equally at home designing, building and Furthermore, it deals with the collection and supporting solutions. A long established leader in announcement of election results and with deploying and managing SharePoint solutions for subsidised European Union programs. Business a wide variety of private, public and government activity is based on a philosophy of cooperation organisations, Softlanding combines experience with public services and private bodies, in order with innovation to provide unique solutions that to offer alternative and automated services that mature over time. maximise the satisfaction and minimise the overall cost of transactions. SingularLogic is a member of Marfin Investment Group, which operates in various countries across southeast Europe.

102 www.onwindows.com Softtailor Sparked Werner-von-Siemens-Str. 2, Pfungstadt, Hessen, Amstelveenseweg 650e, Amsterdam, 1081 JJ, 64319, Germany Netherlands

Hans Birnstiel, General Manager Laurens Frijters, CEO Tel: +49 6157 9799290 Tel: +31 20 442 0620 [email protected] [email protected] www.softtailor.de www.sparked.nl

Softtailor was founded in 2007 and has years of Sparked offers ideas and solutions based on systems management experience. The company Microsoft SharePoint, apps and cloud technology specialises in application packaging and with results in weeks – not months. The company virtualisation, software deployments, operating has a quadruple Microsoft Gold Partner status system deployment, operating system migrations, and has been acknowledged by Microsoft as a migrations of deployment systems, and application worldwide Partner of the Year finalist. lifecycle management. The company’s experience covers the whole range of consulting, implementation and operation services, and has worked with companies with between 200 and 55,000 clients. Softtailor provides unrivaled quality and service for clients’ application packaging and application virtualisation requirements, including MSI technologies, APP-V, ThinApp and SWV, and systems management in general. Softtailor has experience and expertise in Microsoft and other major vendor’s solutions to make customers’ application lifecycle management easy.

103 PARTNERS A-Z

Systematic Systemhaus Scheuschner Søren Frichs Vej 39, Aarhus, DK-8000, Denmark Lebuser Weg 27, Frankfurt, Germany

Flemming Thomsen, Senior Vice President Thomas Wellhausen, Managing Director Tel: +45 89 432000 Tel: +49 336 0552260 [email protected] [email protected] www.systematic.com www.scheuschner.de

Systematic is an international IT company that Systemhaus Scheuschner is an innovative company focuses on five core business areas: public sector; that is committed to the analysis, planning healthcare; defence; intelligence and national and implementation of hardware and software security; and library and learning. Systematic solutions in the emergency service field. The supplies IT solutions that empower customers to company has extensive industry knowledge and make business-critical decisions. The mission- continuously develops its technologies to guarantee critical solutions and products are future-proof, customers have the security and flexibility required reliable and user-friendly. Systematic is certified to for their operations. CMMI Level 5, which is an international standard The company strives to integrate its systems for maturity in software development processes. At with the existing structures of its customers and Systematic, innovation is a continuous focus, as the to continue to make existing data readily available. company aims to turn complexity into simplicity The establishment of an autonomous development and deliver the best results for its customers in of hardware extends the range of solutions more than 40 countries. available for special tasks, and by working with its One of the company’s innovative new healthcare customers, the company can provide interesting solutions is Columna Service Logistics. This ways to implement tasks more effectively. solution optimises and simplifies tasking, Systemhaus Scheuschner’s hardware and software automation and coordination challenges between teams are comprised of highly-qualified engineers clinical and service personnel in hospitals. It and skilled workers. helps increase operational efficiency, improve patient safety and enhance employee satisfaction. The solution consists of a range of user-oriented application modules and a complete indoor positioning platform.

104 www.onwindows.com TotalMobile Triaster Pilot Point, 21 Clarendon Road, Belfast, Antrim, Fugro House, Hithercroft Road, Wallingford, BT1 3BG, UK Oxfordshire, OX10 9RB, United Kingdom

Simon McIntyre, Senior Marketing Executive Isobel Witts, Customer Success Tel: +44 28 90330111 Administrator [email protected] Tel: +44 870 4021234 www.totalmobile.co.uk [email protected] www.triaster.co.uk TotalMobile is an enterprise mobility platform that can be deployed across any department. By putting Based in Oxfordshire, UK, Triaster delivers a the user at the centre of the solution, TotalMobile business process management and improvement is developed to transform service delivery and solution that provides a single source of truth for provide benefits at every level. all processes and documentation. The company’s TotalMobile empowers frontline service providers completely customisable approach means it can fit by supplying them with all the information they seamlessly with the corporate brand and strategic require at the point of service delivery. Staff are fully objectives of customers. mobilised, allowing them to focus on the job at hand. The Triaster solution is an optimal way to Organisations significantly improve the discover, manage and improve processes to achieve productivity of their workforce as more time is required outcomes – be they best serving the public, spent delivering services and less time on admin and maximising efficiency or enabling cost savings. paperwork. This increase provides the organisation Triaster’s approach ensures that it always delivers with the equivalent of a significantly larger to meet the needs of customers and the company workforce. A range of efficiency savings are also prides itself on its trusted partner relationships. generated through the removal of preventable travel. Staff are provided with improved working processes. By using technology to remove frustrating, time-consuming tasks, users have more time to dedicate to service delivery. This ultimately leads to improvements in staff morale, job satisfaction and an increase in staff retention. With the transformation of service delivery, enabled by TotalMobile, service users experience a higher quality of service.

105 PARTNERS A-Z

Unit4 VisioSign Postbus 5005, 3502 JA, Utrecht, Netherlands Pilehøj 18, 3460, Birkerød, 3460, Denmark

Emma Keates, Global PR Manager Katrine L. N. Kristensen, Head of Innovation and Tel: +31 88 2471777 Communication [email protected] Tel: +45 39 633906 www.unit4.com [email protected] www.visiosign.com Unit4 is a leading provider of enterprise applications that empower people in service VisioSign specialises in professional software organisations. With annual revenue in excess communication solutions for small and large of €500M and over 3,700 employees worldwide, organisations in the public sector, education, Unit4 delivers industry-focused and best-in-class healthcare, and services industries. More enterprise resource planning (ERP) applications. than 10% of the Danish population receives Thousands of organisations from sectors such as information daily via VisioSign solutions. professional services, education, public services, VisioSign has concentrated on development, not-for-profit, real estate, wholesale, and financial delivery and support in these specialist areas since services benefit from Unit4’s solutions. 1999, and its experience means it is capable of Unit4’s People Platform provides the foundation responding to any challenge. for Unit4 business applications to leverage key With departments in England, Sweden, Norway technologies such as social, mobile, predictive and Germany, VisioSign delivers professional analytics, cloud and big data to deliver relevant advice and an end-to-end, fully integrated solution. information to people in context and when they It has its own R&D and support centre, offering need it. It enables applications to learn user needs professional support to all users. This means and behaviours through advanced predictive that the company can offer clients the latest analytics and applies that knowledge to increase developments within the digital communications productivity and save time and money. systems marketplace. Flagship products include Unit4 Business VisioSign was originally based in Denmark, World – a comprehensive new breed of agile ERP where it remains an acknowledged market for a new generation, designed for services and specialist in communication via digital signage. people, not products and transactions – and Unit4 The company is renowned for its expertise Financials, one of the most extensive enterprise in the visualisation of internal and external finance systems in the market. communications, as well as interfacing with other systems. It has a wealth of experience around communications via large screens.

106 www.onwindows.com WAMTechnology CC WISeKey P.O. Box 195, Stellenbosch, 7599, South Africa 29 Rte de Pré Bois, Geneva, 1215, Switzerland

Christian Mahncke, Chief Executive Officer Carlos Morerira, CEO Tel: +27 21 8877161 Tel: +41 22 5943000 [email protected] [email protected] www.wamsys.co.za www.wisekey.com

WAMTechnology CC is a specialist in the WISeKey is a leader in digital identification and development and implementation of technology authentication technologies, headquartered in solutions to improve governance. Its key focus Geneva, Switzerland. The company’s mission is to areas are public health and water information transform the internet into a reliable and fair tool systems. for conducting secure, electronic transactions. WAMTechnology CC was established in 1995 WISeKey products and services include and has since undertaken many small, medium CyberSecurity Solutions, which offers core and large-scale projects for local, national and products and services related to trusted e-identities. international clients. The company’s solution range includes secure The company’s clients range from public entities sockets layer and personal certificates, electronic and government departments to private individuals document signature and dematerialisation, and private companies. The company currently corporate public key infrastructure solutions and works with the South African National Department special projects like e-voting and e-invoicing. of Health, Centres for Disease Control (Atlanta), The company also offers Digital Brand Centres for Disease Control (Nigeria), Medical Management, an anti-counterfeiting and Research Council (South Africa), University of sales monitoring system that provides 100% Cape Town, World Health Organisation and other authentication, and WISeKey Mobile, a suite important role players in different business sectors. of applications leveraging secure digital IDs As part of the delivery of its technology solutions, and WISeKey technologies to bring secure data WAMTechnology CC undertakes custom software protection, secure communications, and rich development projects and provides services across interactions to mobile users. Such products include the software development lifecycle. WISfans, which enables global brands to stay in The company’s staff are suitably qualified and touch with their fans, WISeID, which secures driven to provide clients with the best service. authentication data, personal identification data, The company operates as a team of dedicated and documents, and WISePhone, which secures professionals and are passionate about making a voice communications. difference. WAMTechnology CC uses Microsoft technologies and the company is a Microsoft partner, having successfully met the requirements for ISV and software solutions.

107 PARTNERS A-Z

“THE TOOL THAT

Ymens Teamnet Zainea Com Serv ALLOWS US TO WRITE 22 Tudor Vladimirescu St., Green Gate 7th Floor str. General Eremia Grigorescu, No.21, Bl.56, sc.2, OUR FUTURE“ District 5, Bucharest, Romania et.2, apt.19, Braila, 810073, Romania

Alina Georgescu, Sales Director Catalin Zainea, General Manager MARIA FILHA Tel: +40 724 313389 Tel: +40 239 678907 IT Director | BIC - IT & Telecom [email protected] [email protected] www.ymens.com www.zbuget.zcs-software.com Compusoftware Solutions & Reseller Ymens is an innovative, cloud-focused company Zainea Com Serv is a private Romanian software has more than 20 year in experience with the necessary skills and expertise to provide producer that develops solutions to support central on the IT sector, and it has been a a wide array of complex and integrated business and local administrations and help them improve Microsoft Partner since its inception. solutions from the cloud, both at national and their financial, material and human resources international levels. Ymens is the first cloud broker management with reduced implementation costs. Our market expertise allows us to offer in Romania to offer dedicated cloud-sourcing The company has developed software global corporate licensing, services solutions to public and private organisations. applications that are easy to use, flexible and can and Cloud solutions to small, medium The company offers various types of cloud be adapted according to legislative changes within and large companies, other than helping deployments, from pure public cloud to hybrid the public sector. The company has carried out them choose the ideal solution. and private cloud. Ymens complements its successful implementations at more than 300 governmental cloud solutions with a complete suite public institutions, due in part to the technical and Elected as one of the biggest and best of services for consulting, support, maintenance, functional architecture of its software application. LARs in Latin America, Compusoftware training and various IT managed services. This ensures an effective implementation for a is the best and most reliable choice Part of Teamnet Group – one of the top three IT wide range of budgetary units, from county or BIC CHOSE TO when it comes to choosing an IT partner integrators in Romania – Ymens provides a fully- regional structures with multiple locations to for Microsoft solutions. fledged cloud broker platform to governmental smaller organisations. TRUST ONE OF authorities and a dedicated G-Cloud solutions Zainea Com Serv’s software applications THE BIGGEST portfolio tailored for Romanian public institutions. – ZBuget C/S and ZPersonal C/S – are The company’s Microsoft Gold Competencies modern, integrated solutions that enable the MICROSOFT validate the high level of expertise and capabilities implementation of various functional and complex in the latest Microsoft solutions and technologies processes and information flows for different types PARTNERS IN it offers. The strategic partnership with Microsoft of organisation, including ministries, governments, LATIN AMERICA. contributes to Ymens’ vision of becoming the prefectures, county councils, mayoral offices, and preferred cloud broker at regional level for both decentralised local services. public institutions and private organisations.

GET IN TOUCH +55 11 3320 9200 www.compusoftware.com.br 108 www.onwindows.com “THE TOOL THAT ALLOWS US TO WRITE OUR FUTURE“ MARIA FILHA IT Director | BIC - IT & Telecom

Compusoftware Solutions & Reseller has more than 20 year in experience on the IT sector, and it has been a Microsoft Partner since its inception. Our market expertise allows us to offer global corporate licensing, services and Cloud solutions to small, medium and large companies, other than helping them choose the ideal solution.

Elected as one of the biggest and best LARs in Latin America, Compusoftware is the best and most reliable choice BIC CHOSE TO when it comes to choosing an IT partner TRUST ONE OF for Microsoft solutions. THE BIGGEST MICROSOFT PARTNERS IN LATIN AMERICA.

GET IN TOUCH +55 11 3320 9200 www.compusoftware.com.br The following organisations are publishing partners for Public Sector Global Outlook