CRISFEL MARIE L. ANFONE
Address: Sitio San Jose, Brgy. II, Bais City, Negros Oriental Email Address: [email protected] Contact Number: 0975 978 1608 Skype: live:crisfel.anfone
Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support and exceeding customer expectations.
Personal Information
Age: 31 Date of Birth: November 21, 1988 Gender: Female Civil Status: Single Height: 161 cm Weight: 103 lbs Nationality: Filipino Religion: Roman Catholic
Work Experience
Stepping Stone Pediatrics 5710 NE 24th St, Suite A, Bellevue, Washington Medical Billing and Coding Specialist/Appointment Setter March 2019 – Present
• Receive calls from patient who wish to set an appointment with our providers. • Do follow calls to patient prior to their appointment schedule. • Process claims with the correct CPT and ICD-10 codes. • Contacts insurance companies to follow claims for payment.
Hyundai Dumaguete Negros National Highway, Maslog, Sibulan, Negros Oriental Service Administrator April 2018 – February 2019
• Formulates daily, weekly and monthly report of Workshop Sales using Microsoft Excel and Database Management System. • Contacts clients for their next Preventive Maintenance Service scheduled date appointments. • Do inbound and outbound calls for all client concerns. • Purchased and maintained office and workshop supply inventories, always being careful to adhere to budgeting practices. • Opened, sorted, and distributed incoming messages and correspondence. • Daily attends and checks tools and equipment under Service Workshop Bay for Monthly Audit purposes.
City Environment and Natural Resources Office Local Government Unit of Bais City E.C. Villanueva St., Bais City, Negros Oriental Clerical Aide – FLUP Division CY 2013 – 2015
• Formulates Job-orders and Payrolls under FLUP – Forest Lands and Uplands Project for manual laborers using Microsoft Excel. • Types documents such as correspondence, drafts, memos. • Recorded, transcribed and distributed minutes of meeting. • Assist in Claims Mapping of public upland claimants. • Inventory of the dispersal of various seedlings for tree planting activities and reforestation projects.
Pipeline Installation Company United Kingdom Lead Generation Specialist 2010– 2015 • Generates leads for prospected clients. • Uses social media as platforms for searching newly opened and renovated establishment. • Adds information on Google Sheets.
Qualfon Philippines, Inc. Qualfon Dumaguete, Site II Linksy IT Park, Dumaguete City, Negros Oriental Customer Service Representative – Tier II CY 2008 – 2013 • Handles customer inquiries, complaints, billing questions and payment extension/service requests. • Calm irate callers, repair trust, locate resources for problem resolution and design best-option solutions. • Provide troubleshooting assistance to customers. • Identify, research, and resolve customer issues using a computer system. • Use tools such Avaya and Database Management System. • Upsell products and services. • Follow-up on customer inquiries not immediately resolved. • Provide customers with product and service information.
Palawan Pawnshop Bais Branch I Mabini St., Bais City, Negros Oriental Temporary Cashier CY 2007 • Assists in electronic money sending through Online Database Management System. • Organizing daily cash entry reports. • Assists customers with pawns, sales, and buys. • Printing and sending daily reports through SMS and email before closing the pawnshop. • Making courtesy reminder call to customers of their due dates.
City Environment and Natural Resources Office Local Government Unit of Bais City Satellite Market, Bais City, Negros Oriental Clerical Aide – SWM Division CY 2006 – 2007
• Formulates Job-orders and Payrolls under SWM – Solid Waste Management for manual laborers using Microsoft Excel. • Organize daily, weekly, and monthly waste disposal volume for monitoring. • Assist in organizing daily garbage collection schedules and route for collectors and drivers. • Organize monthly sales report of Compost Fertilizers. • Types documents such as correspondence, drafts, memos. • Recorded, transcribed and distributed minutes of meeting.
Educational Attainment
Tertiary
La Consolacion College Certificate of Proficiency in Teacher Education Bais Campus, Bais City February 2019 – August 2019
Negros Oriental State University Bachelor of Science in Information Technology Bais Campuses I and II, Bais City SY 2015 -2018
La Consolacion College Bachelor of Science in Information Technology Bais Campus, Bais City SY 2009 -2010
Negros Oriental State University Associate in Computer Science Bais Campuses I and II, Bais City SY 2005 – 2007
Secondary
Sacred Heart Academy Bais Campus, Bais City, Negros Oriental
Elementary
Bais City Pilot School Bais City, Negros Oriental
Additional Skills
• Computer literate and proficient in MS Office. • Knowledge in using Database Management System.