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Northumberland Care Services Directory 2013/14 Adult Care and Support Services

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Northumberland Care Services Directory 2013/14 Adult Care and Support Services Northumberland Care Services Directory 2013/14 Adult Care and Support Services Hexham Abbey The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with www.carechoices.co.uk COUNTRYWIDE Astor Court Care Home & Astor Lodge View Care Home Lamb Street, Cramlington, Northumberland NE23 6XF. Tel: 01670 738890 Are you thinking of having a break? Why not come and join us at Astor Court Care Home or Astor Lodge View Care Home and relax in style and comfort. Book now for Respite / Short 4 week breaks and get 1 week free.* Tel: 01670 738890 [email protected] *Subject to availability. Dementia Care Residential Care Respite Care Short Breaks Day Care Contents Introduction 4 Care homes checklist 14 Contacting Adult Social Care in Northumberland 4 This Directory’s helpline 15 Care in Northumberland 5 Home care provider listings 18 Staying at home 5 Useful local contacts 20 Crisis support at home 5 National contacts Self-directed support and personal budgets 5 22 Equipment 6 The Care Quality Commission (CQC) 22 Telecare 6 Care homes / care homes with nursing listings 23 Social care and health information points 6 Index 29 Shared Lives Northumberland 7 Short break care 7 NHS Continuing Healthcare 7 Sheltered (or retirement) housing 7 Extra care 8 Supported Living 8 Daytime activities 8 Care homes 9 Specialist care 9 Out-of-county care 10 End-of-life care 10 Carers’ support 10 Local carers’ services 11 Safeguarding vulnerable people from abuse 11 Compliments, comments and complaints 11 Paying for care 12 Charges for non-residential social care services 12 Home care 12 Day services 12 Short break care charges 13 In partnership with Top-up fees 13 Charges for residential and nursing care 13 Northumbria Healthcare NHS Foundation Trust and Northumberland County Council’s distribution of this Directory does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication of care homes and home care providers are supplied by the Care Quality Commission and neither Northumbria Healthcare NHS Foundation Trust, Northumberland County Council nor Care Choices can be held liable for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction I am pleased to introduce this Directory which provides called a direct payment), or to ask us to arrange services valuable information about care services for people living on your behalf. in Northumberland. Managing your personal budget yourself need not be complicated, even if you use it to employ care workers Getting help – there are organisations which can deal with all the If you think you need help, you are entitled to ask for an administrative aspects of employment on your behalf. assessment of your needs by a care manager. This will You may have to make a contribution towards the cost involve discussing with you how you manage your health, of your support – and if you have savings or a substantial personal care, essential household tasks, how you stay pension, you may be asked to pay the full cost. However free from harm and how you continue with your current you will not have to pay anything for an assessment of education or employment. With your permission we will your needs. ask to talk to any relative or friend who looks after you, A care manager will also try to offer any advice you a carer, your doctor, nurse or consultant and/or other need if you intend to arrange help privately, either with relevant professionals in order to help establish what help personal care or in areas of life where we cannot usually or support you need. offer to pay for support, such as housework. If you feel you If you are supporting someone ill or disabled you need a care manager’s advice, please do not hesitate to are entitled to ask for a carer’s assessment of your contact Adult Social Care. own needs to ensure that they are met. If you need an As you read through this Directory you will find details assessment a care manager will visit you and discuss your of how to contact our Adult Social Care service and more needs. information on how we assess the needs of individuals. Assessments in Northumberland are provided by care You will also find a range of other useful information managers employed by Northumbria Healthcare NHS relating to the availability and use of care services. Foundation Trust, who provide adult social care on behalf We want you to be fully informed so that you are able of Northumberland County Council. to maintain your independence and are able to make Care managers choices about the care you receive which best suits you. Care managers are people who are trained to understand Daljit Lally the effects of disability or illness and the ways in which Corporate Director Adult Services, these can be overcome. Many are social workers, nurses or Housing, Community Health occupational therapists. If their assessment highlights that Services. A joint appointment you need care and support, your care manager will offer with Northumbria Healthcare you a personal budget to pay for this. You can choose NHS Foundation Trust and either to manage the personal budget yourself (this is Northumberland County Council. Contacting Adult Social Care in Northumberland Berwick If you have any enquiries about services and -upon-Tweed information listed in the Directory on pages 5 to 14 Seahouses & Belford please contact: Wooler Chathill Northumbria Healthcare NHS Foundation Trust, Alnwick Adult Social Care Alnmouth Rothbury Foundry House, The Oval, Stead Lane, Bedlington, Amble Northumberland NE22 5HS Otterburn Ashington Bellingham, Tel: 01670 536 400 Kielder & North Tyne Morpeth Tel: (out of hours): 0845 600 52 52 Tynedale Blyth Valley Open times: Ponteland Hexham Monday - Thursday 8.30am - 5.00pm Prudhoe Haltwhistle & South Tyne Friday 8.30am - 4.30pm Corbridge, Riding Mill & Stockseld Email: [email protected] Allendale Further useful contacts can be found on page 20. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care in Northumberland Staying at home People who have had a serious health crisis, accident or as washing, dressing, or meal preparation. The service have just come out of hospital often need support for aims wherever possible to do things with people, a short period in their home while they recover. One of rather than doing it for them, to help them recover the ways we do this is through our Short Term Support their independence Service (STSS). This team works with people to help • arranging pieces of equipment or minor adaptations them regain their independence, skills and confidence. to the person’s home to help them live safely and This support will usually be provided for up to six weeks independently. but it may only take a single visit, or support for a few days The team includes care workers, therapists, rehabilitation to get you back to your usual routine. Depending on the workers and healthcare assistants. There is usually no person’s needs the service may provide: charge for this service. However, you may have to pay a • a rehabilitation programme led by a physiotherapist or charge if the service lasts more than six weeks. occupational therapist The Short Term Support Service contact numbers can • support with daily living and personal care tasks such be found on page 20, listed under ‘Adult Social Care’. Crisis support at home Some people urgently need support at home, though for a care manager to see you. They will discuss with you they would not benefit as much from a programme of how much support you need. If you are likely to need rehabilitation or re-ablement like the Short Term Support support for more than a few weeks, they will also start Service. If you are in this position, we can arrange crisis assessing your long-term needs and helping you to make support home care. If you only need support for a brief choices about how to meet them. period, this may be all that you require; if you need There is a charge for crisis support home care, though longer-term support, this service can fill the gap while you we will only ask you to pay as much of this charge as we choose how you want to be supported later on. think you can afford to pay. See page 12 for information If we think you may need crisis support, we will arrange about charges. Self-directed support and personal budgets If you need longer term support to maintain your safety, activities, support to help carers get a break, and items of independence and dignity at home, Adult Social Care equipment designed for people with a disabiity. can help with this, based on an assessment of your If someone decides to employ their own care worker, needs. Whatever your illness or disability, and for adults they will become an employer with all the responsibilities of any age, we aim to make sure you are in control of the that being an employer brings. The support planning support you receive, with personal budgets providing team can advise you on how to go about this. you with as much opportunity as you wish to choose your You will need to agree a support plan with us showing own support arrangements. how you will use your personal budget.
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