Care Services Directory 2013/14 Adult Care and Support Services

Hexham Abbey

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with

www.carechoices.co.uk COUNTRYWIDE

Astor Court Care Home & Astor Lodge View Care Home Lamb Street, , Northumberland NE23 6XF. Tel: 01670 738890 Are you thinking of having a break? Why not come and join us at Astor Court Care Home or Astor Lodge View Care Home and relax in style and comfort. Book now for Respite / Short 4 week breaks and get 1 week free.* Tel: 01670 738890 [email protected] *Subject to availability.

Dementia Care Residential Care Respite Care Short Breaks Day Care Contents

Introduction 4 Care homes checklist 14 Contacting Adult Social Care in Northumberland 4 This Directory’s helpline 15 Care in Northumberland 5 Home care provider listings 18 Staying at home 5 Useful local contacts 20 Crisis support at home 5 National contacts Self-directed support and personal budgets 5 22 Equipment 6 The Care Quality Commission (CQC) 22 Telecare 6 Care homes / care homes with nursing listings 23 Social care and health information points 6 Index 29 Shared Lives Northumberland 7 Short break care 7 NHS Continuing Healthcare 7 Sheltered (or retirement) housing 7 Extra care 8 Supported Living 8 Daytime activities 8 Care homes 9 Specialist care 9 Out-of-county care 10 End-of-life care 10 Carers’ support 10 Local carers’ services 11 Safeguarding vulnerable people from abuse 11 Compliments, comments and complaints 11 Paying for care 12 Charges for non-residential social care services 12 Home care 12 Day services 12 Short break care charges 13 In partnership with Top-up fees 13 Charges for residential and nursing care 13

Northumbria Healthcare NHS Foundation Trust and Northumberland County Council’s distribution of this Directory does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication of care homes and home care providers are supplied by the Care Quality Commission and neither Northumbria Healthcare NHS Foundation Trust, Northumberland County Council nor Care Choices can be held liable for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction I am pleased to introduce this Directory which provides called a direct payment), or to ask us to arrange services valuable information about care services for people living on your behalf. in Northumberland. Managing your personal budget yourself need not be complicated, even if you use it to employ care workers Getting help – there are organisations which can deal with all the If you think you need help, you are entitled to ask for an administrative aspects of employment on your behalf. assessment of your needs by a care manager. This will You may have to make a contribution towards the cost involve discussing with you how you manage your health, of your support – and if you have savings or a substantial personal care, essential household tasks, how you stay pension, you may be asked to pay the full cost. However free from harm and how you continue with your current you will not have to pay anything for an assessment of education or employment. With your permission we will your needs. ask to talk to any relative or friend who looks after you, A care manager will also try to offer any advice you a carer, your doctor, nurse or consultant and/or other need if you intend to arrange help privately, either with relevant professionals in order to help establish what help personal care or in areas of life where we cannot usually or support you need. offer to pay for support, such as housework. If you feel you If you are supporting someone ill or disabled you need a care manager’s advice, please do not hesitate to are entitled to ask for a carer’s assessment of your contact Adult Social Care. own needs to ensure that they are met. If you need an As you read through this Directory you will find details assessment a care manager will visit you and discuss your of how to contact our Adult Social Care service and more needs. information on how we assess the needs of individuals. Assessments in Northumberland are provided by care You will also find a range of other useful information managers employed by Northumbria Healthcare NHS relating to the availability and use of care services. Foundation Trust, who provide adult social care on behalf We want you to be fully informed so that you are able of Northumberland County Council. to maintain your independence and are able to make Care managers choices about the care you receive which best suits you. Care managers are people who are trained to understand Daljit Lally the effects of disability or illness and the ways in which Corporate Director Adult Services, these can be overcome. Many are social workers, nurses or Housing, Community Health occupational therapists. If their assessment highlights that Services. A joint appointment you need care and support, your care manager will offer with Northumbria Healthcare you a personal budget to pay for this. You can choose NHS Foundation Trust and either to manage the personal budget yourself (this is Northumberland County Council.

Contacting Adult Social Care in Northumberland Berwick If you have any enquiries about services and -upon-Tweed information listed in the Directory on pages 5 to 14 Seahouses & Belford please contact: Chathill Northumbria Healthcare NHS Foundation Trust,

Adult Social Care Alnmouth

Rothbury Foundry House, The Oval, Stead Lane, , Northumberland NE22 5HS Otterburn Bellingham, Tel: 01670 536 400 Kielder & North Tyne Morpeth Tel: (out of hours): 0845 600 52 52 Blyth Valley Open times:

Hexham Monday - Thursday 8.30am - 5.00pm & South Tyne Friday 8.30am - 4.30pm Corbridge, Riding Mill & Stockseld Email: [email protected] Allendale Further useful contacts can be found on page 20.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care in Northumberland Staying at home

People who have had a serious health crisis, accident or as washing, dressing, or meal preparation. The service have just come out of hospital often need support for aims wherever possible to do things with people, a short period in their home while they recover. One of rather than doing it for them, to help them recover the ways we do this is through our Short Term Support their independence Service (STSS). This team works with people to help • arranging pieces of equipment or minor adaptations them regain their independence, skills and confidence. to the person’s home to help them live safely and This support will usually be provided for up to six weeks independently. but it may only take a single visit, or support for a few days The team includes care workers, therapists, rehabilitation to get you back to your usual routine. Depending on the workers and healthcare assistants. There is usually no person’s needs the service may provide: charge for this service. However, you may have to pay a • a rehabilitation programme led by a physiotherapist or charge if the service lasts more than six weeks. occupational therapist The Short Term Support Service contact numbers can • support with daily living and personal care tasks such be found on page 20, listed under ‘Adult Social Care’. Crisis support at home

Some people urgently need support at home, though for a care manager to see you. They will discuss with you they would not benefit as much from a programme of how much support you need. If you are likely to need rehabilitation or re-ablement like the Short Term Support support for more than a few weeks, they will also start Service. If you are in this position, we can arrange crisis assessing your long-term needs and helping you to make support home care. If you only need support for a brief choices about how to meet them. period, this may be all that you require; if you need There is a charge for crisis support home care, though longer-term support, this service can fill the gap while you we will only ask you to pay as much of this charge as we choose how you want to be supported later on. think you can afford to pay. See page 12 for information If we think you may need crisis support, we will arrange about charges. Self-directed support and personal budgets

If you need longer term support to maintain your safety, activities, support to help carers get a break, and items of independence and dignity at home, Adult Social Care equipment designed for people with a disabiity. can help with this, based on an assessment of your If someone decides to employ their own care worker, needs. Whatever your illness or disability, and for adults they will become an employer with all the responsibilities of any age, we aim to make sure you are in control of the that being an employer brings. The support planning support you receive, with personal budgets providing team can advise you on how to go about this. you with as much opportunity as you wish to choose your You will need to agree a support plan with us showing own support arrangements. how you will use your personal budget. We will check that Self-directed support and personal budgets can be this is safe and legal. Our support planners can also help used by people with a range of needs including older you to draw up your support plans, or if you want you can people and adults with an illness or disability. do that yourself. People are offered a personal budget which they are For the person who receives the personal budget, the encouraged to manage themselves, or with help from money is not classed as income and does not affect any family and friends, though we can also make arrangements benefits you may receive. on people’s behalf. We set the amount of the personal If your disability or illness does not cause you any budget based on an assessment of their needs. problems in critical areas of life, you may not be eligible Personal budgets can be used flexibly to overcome the for a personal budget. However we may still be able to obstacles which illness or disability put in the way of living give you advice about services and equipment which in the way you choose. Depending on your situation might help you, and about other possibilities such as this could include personal care and assistance to live adaptations to your home (which you may be able in your home or to take part in leisure and educational to get financial help for). >>

Visit www.carechoices.co.uk for further assistance with your search for care 5 Self-directed support and personal budgets continued

If your disability or illness is so serious that you cannot 01670 536 400 for an information pack and a chat realistically stay in your own home, we can help you to about how self-directed support and personal budgets move into supported housing or a care home. could benefit you. Alternatively you can email us on If you would like more information about self-directed [email protected] with any questions and support and personal budgets, please contact your care requests for information. manager or contact Adult Social Care on Equipment

If you have a disability or illness that makes daily life difficult, Adaptations to your home may be recommended you may be able to get equipment, such as a walking aid, following an assessment by an occupational therapist, or home adaptations, such as handrails, to make life at who will pass on any recommendation to the Home home easier for you and anyone who helps you with care Improvement Agency or Housing Department who will tasks. Northumbria Healthcare provides equipment free offer help. to meet both social and health needs through its Joint If you would like more details about JELS ask your care Equipment Loans Service (JELS). manager or call Adult Social Care on 01670 536 400. To get equipment a health or social care professional Alternatively, you can purchase equipment yourself, trying will assess the needs of the person who needs help and it before you buy. Two voluntary providers are: the needs of the carer. You can ask to see an occupational • Disability North, Dene Centre, Newcastle therapist by contacting Adult Social Care. If you choose Tel: 0191 284 0480 to buy your own equipment you still have the right to ask for an assessment beforehand so that you can choose • Independability Project, Morpeth equipment with the benefit of skilled professional advice. Tel: 01670 515200 Telecare

Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer. Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for a hospital admission. Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of Northumberland, including the council’s own county reasons – including living alone, frailty or the need to wide service, Northumberland Telecare (formerly known summon help in an emergency. It could also be as a as Valley Care). If you would like to find out more speak to short-term measure during a period of convalescence. your care manager or contact Northumberland Telecare A number of organisations provide telecare services in on 01670 827100. Social care and health information points

We have five information points based in libraries in or going out, activities available nearby, your entitlement to Morpeth, Amble, Berwick and Haltwhistle and the Council support and organisations who provide care and support. information point in Cramlington. These are staffed by You can drop in for advice or make an appointment our support planners, on specific days, who can offer you by calling Adult Social Care on 01670 536 400 or email advice and information about local support groups for [email protected] . To find out opening people living with a disability or illness. They can also advise times visit the library website at infopoint.mylibrary.co.uk on issues that you may have about getting around at home or call Adult Social Care.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Shared Lives Northumberland

Shared Lives Northumberland provides care and support in social and community life. to adults with a learning or physical disability, a mental We envisage when someone comes to stay for a health problem or an older person in the Shared Lives short break with one of our families it will be a more of a carer’s own home. People who come to stay with carers holiday experience. are treated as part of the carer’s own family and either Shared Lives Northumberland is run by Northumbria live there long term or for short breaks, for example when Healthcare NHS Foundation Trust in partnership with their families are away. Northumberland County Council. It is regulated and The aim of the scheme is to maximise the inspected by the Care Quality Commission (CQC) and a independence of individuals, provide high quality copy of the scheme inspection report can be seen on the individualised care and enable people to fully participate CQC website. Short break care You may have a relative or friend living with you, or own independence, or from the regular care that you perhaps living nearby, who helps you on a regular receive. basis, a ‘carer’. Caring can be rewarding, but it can also If your assessment confirms that you or your carer bring stresses and strains, and many carers welcome need help to take a break, a care manager may be able the opportunity to have a break from the caring to arrange a short break for you. This could be a sitting responsibilities. For peace of mind, you may need service at home, somewhere to go during the day or a someone else to be with you so that your carer can short stay away from home in an appropriate setting. You have time to themselves and you may be able to make can also choose to make your own arrangements using a arrangements with other members of your family personal budget. or friends to spend time with you. Even if you do not require financial support from Adult Whether you have a carer or not, you may wish to have Social Care, a care manager can offer advice about making a short break as a means of taking a rest from the day to arrangements for your break independently, if that would day tasks you need to manage in order to maintain your be useful. NHS Continuing Healthcare NHS Continuing Healthcare is a package of on-going will meet the eligibility criteria for continuing health care. care arranged and funded by the NHS, when it has been Some people may be eligible for shared care, with some assessed that the individual’s primary need is a health of the costs paid by the NHS and some by social services. need. It can be provided in any setting. In a person’s You can ask for an assessment by health and social own home, it means that the NHS funds all the care that care professionals if you think you may be eligible to have is required to meet their assessed health needs. In care some of your care paid for by the NHS. Care managers can homes, it means that the NHS also makes a contract with advise you about this. the care home and pays the full fees for the person’s Regular reviews will be carried out so if your needs accommodation as well as their care. change your care and/or funding arrangements will A national policy has been drawn up by the change to meet them. You can pick up a leaflet about Government that sets out the types of conditions that NHS Continuing Healthcare from your GP or hospital. Sheltered (or retirement) housing

This is a practical step if you would like more security and assessed, you will still be able to receive care in the home if companionship but don’t need to move into a care home. required. In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non- resident manager who provides support, advice and a link to services for older people. After your needs have been

Visit www.carechoices.co.uk for further assistance with your search for care 7 Extra care

This type of housing offers older people who need more support the chance to continue living independently within their own self-contained properties. Couples and friends can stay together and there is a mix of able and less able people. Extra care schemes offer higher levels of on site care compared to sheltered housing. Each resident is assessed in the normal way to work out how much care they need and there may also be support on call for all those in the scheme. In addition to personal Trust, and Northumberland County Council. The building care, extra care schemes may also offer domestic support, also plays a key role in the local community with a meals and leisure and social activities. Residents can choose restaurant open to the public and internet café available. To to join in social activities or remain private. make an enquiry, phone Isos Housing on 0191 223 8321. In Northumberland, The Manors which is located on Northumberland County Council and Northumbria the West Wylam estate in Prudhoe provides 46 one and Healthcare are also building 12 additional extra care flats to two bedroom flats. There are 34 for rent and 12 for shared support older people as part of a new hospital facility being ownership. It is owned and managed by Isos Housing in built on the site of the existing Haltwhistle War Memorial partnership with Northumbria Healthcare NHS Foundation on Westgate. This is due to open in 2014. Supported Living

Supported Living is the term given by Local Authorities with its own bedroom, lounge, kitchen, bathroom and to offer people their ‘own homes’ via a tenancy or home garden. All bungalows are also wheelchair accessible ownership or shared ownership and have personal and have special equipment and sensors, called telecare and housing related support provided by an outside (discussed on page 6), which provides tenants with an organisation. emergency on call system. Hatfield Chase provides accommodation with flexible Staff are on hand seven days a week 24 hours a day to and individual support for people with a learning provide as much or as little support as required. disability to help them to live independently in their own For more information about supported housing home. It consists of 10 bungalows in Bedlington, each options contact Adult Social Care on 01670 536 400. Daytime activities

If your disability, illness or age prevents you from leaving day centres managed by a number of voluntary sector your home to socialise and you have been assessed as organisations. Northumberland County Council manages needing support from Adult Social Care, you can use specialist day centres for older people with dementia your personal budget (explained on page 5) to overcome at Essendene Day Service in Bedlington and Tynedale obstacles which prevent you from pursuing your own House Day Care Centre in Blyth and there are specialist interests and make use of existing leisure and social dementia day services in other areas run by voluntary facilities which provide day time activities where you live. organisations. Access to any of these services can be You may also be entitled to support to participate in day arranged for people who need it through Adult Social time activities to give the person who looks after you a Care. See page 20 for contact details. break. Day services for people with a learning disability are Website www.northumberlandlife.org is a also provided within Northumberland for those people local directory of groups and services in and around who are assessed as requiring this service. These offer Northumberland. It is a valuable reference for anyone who wants to know what Northumberland’s communities can offer, from parents looking for activities for young children to older people looking for like-minded groups; from people who want to take up new activities to people who want to make contact with others affected by the same disability or illness. Day services for older people are also available in

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Daytime activities continued a range of activities depending upon the needs of the Council day services. There are also opportunities for individual. They provide care and respite for people who people to explore alternative activities such as supported have more complex needs but also work experience work and college places in various community settings and voluntary activities in most Northumberland County across Northumberland. See page 20 for contact details. Care homes If your care needs are too great to be met in your own but do not need active nursing care, a care home offering home, you may need to consider the alternative of only personal care may be your best option. moving into a care home. There are two types of care Care homes with nursing home: a residential care home and a nursing home. If If you need nursing care, even if you are not entitled you think you may need to move into a care home, we to NHS Continuing Health care to pay full fees, you are recommend contacting Adult Social Care to discuss your entitled to an NHS payment to cover the element of the options. Even if you will be able to pay for a care home fees of the care home which is specifically for nursing place yourself, you may find it helpful to discuss what care. This applies whether or not a care manager has other kinds of support might be available. arranged your place in the home. If you are making All care home providers must be registered with the private arrangements to move into a nursing home, Care Quality Commission. Homes are categorised by the you should ask to have your nursing needs assessed type of care they provide and are listed in this Directory. before going into the home, to make sure that you know All homes are regularly inspected by the CQC, who report whether you are eligible. The care home manager will be on their findings. These inspection reports are available at able to help you to arrange this. the home or from the CQC website www.cqc.org.uk Both residential care and nursing homes provide If a care manager makes arrangements for you to live personal care, including help with bathing, feeding, in a care home, whether residential or nursing, private, dressing and moving around. If your assessment says that voluntary or County Council run, you have certain rights you need to live in a care home, a care manager from and choices. Adult Social Care can make arrangements for you. On moving in, you should be given a personal plan, People supported to live in a care home will usually written by your care manager and agreed with the home. have to pay at least part of the fees, unless they are This will define which is your room and the basic service you can expect. eligible for support arranged as NHS Continuing Should you have to leave the home, to go into hospital Healthcare. Your care manager can advise you about for example, your place in the home will be kept for you for whether you may be eligible for this. If not there will be a at least six weeks and you will have to keep up payments. financial assessment to decide how much you can afford The home will liaise with your care manager throughout. to pay, taking account of your income, your savings and Once in, you have a right to leave at any time but the value of any property you own. you can also stay for as long as you wish, provided your Residential care homes (personal care only) behaviour doesn’t impact on the quality of life of other Moving to a care home is a major change in a person’s life residents, and you observe house rules. and needs very careful consideration. Should your needs change, you may need to move to a If you feel you can no longer live in your own home more suitable home - a care manager will help with this. Specialist care Learning disability disability are able to give information to enable people to Adult Social Care will usually try to arrange support make the right choices for themselves. for people with a learning disability to live in ordinary Supported Living housing options are explained on housing, perhaps sharing with people. However, page 8. there are also care homes that specialise in support for people with learning disabilities. A good home will Dementia provide opportunities to learn and maintain skills, and For some people with dementia who are no longer able opportunities to take part in enjoyable and stimulating to stay in their own homes, moving to a care home can activities. Social workers and community nurses from help to maintain and improve their quality of life. People Northumbria Healthcare who specialise in learning with dementia should be able to live in a care home >>

Visit www.carechoices.co.uk for further assistance with your search for care 9 Specialist care continued that offers quality personal care and person-centred care. always start by trying to find solutions which enable people Some care homes offer specialist units with experienced to do so. But for a small number of people with complex staff and facilities adapted to the needs of residents with needs, residential care may be able to help improve the dementia. quality of their life, perhaps as a short term arrangement. People with dementia can benefit from a range of The structured environment and activities provided can group or individual therapies. Most people benefit build up confidence. The care providers should assess the from social interaction and mental stimulation. Activity person carefully to make sure the placement is right for the coordinators and occupational therapists can provide individual. A qualified member of the residential care staff people with reality orientation, reminiscence and may visit the person at home, talk to them and look at their validation therapy. Music, art and other creative therapies assessments of health/social care need. can also be helpful. Behaviour management approaches To find out more organise visits to prospective care that promote understanding of the behaviour of the homes. Ask residents about the care they receive. Are person with dementia can also be helpful and trained psychiatric nurses available if needed? Do the activities staff can offer this service within many establishments. provided assist rehabilitation? What are the attitudes to medication and other therapies? How does the care Mental health home approach different types of challenging behaviour? Most people with other mental health needs are able to live Do the staff have close links with the Community Mental in ordinary housing with support, and care managers will Health Team? Out-of-county care

Even if you are asking a care manager to arrange the local authority pays. If you choose a more expensive your place, you can choose a care home outside home, you may have to find funds to pay the difference in Northumberland. You may want to be closer to friends, cost. family members or you may want to relocate to another If your care manager is arranging your place, they will part of the country. be able to get information about options in the area The home you choose must be suitable for your you want to move to. You can also get free information assessed needs and comply with Northumberland County on care provision in other regions, by contacting Care Council’s contractual terms and conditions. The Council Choices on freephone 0800 389 2077 with details of your will usually be able to pay at most the level of fees that requirements. End-of-life care

National Minimum Standards outline requirements that • What staff training is in place? homes must meet in relation to staff dealing positively • How are families involved with any advanced care planning? with the death of a resident with dignity and respect. Important questions to consider when assessing homes on this matter would include: • Are ‘Living Wills’ implemented and followed? • How are the religious, social and spiritual needs of residents met? • Can relatives stay at the home during the final stages? Carers’ support

If you support a friend or family member who is ill, disabled, yourself. You can discuss your needs with the care manager frail in old age, or someone with alcohol or drug related as part of the assessment for the person you look after, or problems, then you are a ‘carer’. The care you provide may during the review of their care plan. We will also invite you be emotional, physical or practical help. to contribute to the discussion of the needs of the person Caring for someone can be very rewarding but it can also you care for (their assessment), though we will usually need be incredibly stressful and exhausting at times and take a to discuss with that person whether there are some issues toll on your own health and wellbeing. You may need help they wish to talk about privately.

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Carers’ support

Alternatively you can ask for a separate assessment of information resource for carers of adults. your own needs, this is called a carer’s assessment. This Northumberland Carer’s Wellbeing Check will help can happen even if the person you care for refuses help. you think about your own health and how your caring Some of the ways we can help include arranging for role affects your life, consider things that will make caring someone else to look after the person you care for so that easier and help you prepare for a carers assessment you can have a break; arranging training and advice for discussion. you about how to provide help safely and easily; putting The guide and wellbeing check are available from you in contact with other carers who can share their your care manager, if you have one or Adult Social experience with you and with other organisations who Care, telephone: 01670 536 400 or email: socialcare@ may be able to help. Your care manager will endeavour to northumbria.nhs.uk. You can also get a copy and a find solutions to best support you in your caring role. range of carer information and support from Carers Northumberland Carers’ Guide is a practical Northumberland on the details listed below. Local carers’ services

Carers Northumberland is an independent local charity • support when your caring role changes or ends which exists to support anyone caring for a partner, • a carers emergency card scheme in partnership with relative or friend who needs help because of any illness or British Red Cross disability. This includes: • a unified carer voice - to ensure that carers have an • a one-stop information service - on issues affecting impact on decision-making and can influence local carers and signposting to other services policy, planning procedures and outcomes. • individual support including emotional support Tel: 0844 800 7354 • the opportunity to meet other carers locally Email: [email protected] • help to access short breaks from caring Web: www.carersnorthumberland.org.uk Safeguarding vulnerable people from abuse

People who are ill or disabled may be particularly at risk of now, or is at risk of being ill-treated or neglected you being abused or exploited by others, or being neglected should contact your care manager if you have one or you when they need help. People who look after someone can speak to Adult Social Care on 01670 536 400 during with a disability or illness or who needs support because office hours. For out of hours contact our Emergency Duty they are frail, or have alcohol or drug related problems are Team on 0845 600 5252. sometimes themselves vulnerable to abuse. In the case of an emergency you should still call the If you think a person is being ill-treated or neglected police or ambulance services. Compliments, comments and complaints Northumbria Healthcare NHS Foundation Trust and • Contact the Adult Social Care complaints team to Northumberland County Council are committed to compliment, comment or complain about our services listening to the people who use our adult social care or staff. services, their carers and families. Please tell us when we Tel: 01670 628 888 get things right so that we can keep doing it. If things Or write to have gone wrong please tell us so that we can put things right. We can also learn lessons from your experience and Adult Services and Housing Group we always take complaints very seriously. Comments, compliments, and complaints If you need help to make a complaint you can ask FREEPOST RLTX-LBXU-SHBS someone else to do this for you such a family member, County Hall, neighbour or friend. Morpeth, You can: Northumberland NE61 2EF • Speak directly to the people providing your service. This Email: [email protected] is often the best way to resolve any problems Visit our website: www.northumberland.gov.uk >>

Visit www.carechoices.co.uk for further assistance with your search for care 11 Compliments, comments and complaints continued

Complaints about care homes and social care services If you are not happy with your response from the care If you have a complaint about a care home, care home with service or you do not want to complain to them directly, nursing or any other social care service, the first thing you you can contact the Adult Social Care complaints team should do is tell the home or service. This applies whether (details page 11) you pay for your care or your local council funds it. If you are not satisfied with the final reply to your By law, every care home and social care service must complaint you can complain to the Local Government have an efficient procedure for dealing with complaints. Ombudsman: Ask for a copy of the service’s complaints procedure so The Local Government Ombudsman, that you understand what you must do and how they will deal with your complaint. PO Box 4771, The care service should try to sort out your complaint Coventry CV4 0EH themselves and put things right to prevent the same Tel: 0300 061 0614 thing happening again. or 0845 602 1983 Paying for care There are no charges for NHS services or for seeing a care manager. In addition you will not have to pay the charges for home care, day time activities, meals on wheels or short break (respite) care if: • you are receiving after-care following compulsory treatment under mental health legislation • you are living in a care home • you have Creutzfeldt-Jakob disease (although short break charges may still apply). The charges quoted below (as of August 2013) are re-considered at least annually. Charges for non-residential social care services

A financial assessment and benefits officer will visit you savings. This person will also be able to answer any to assess your ability to pay, based on your income and questions you may have about paying for services.

Home care

The standard charge is currently £3.21 per quarter hour of care, up to a maximum of £251.75 per week for people who can afford to pay that much. Many people do not have to pay as much as this and some people don’t have to pay at all. If you are receiving a personal budget (see page 5) these can be used to purchase home care services directly from the supplier. Day services

Charges for day services vary depending on how much charges do not include the costs of any meals provided in it costs to provide. However you will only have to pay for day services, or transport to day services. If you use these the service itself if your financial assessment says that you there are charges of £2.50 a day for meals, while transport can afford to – and the maximum anyone has to pay for provided by the day centre, or funded by us to get to the home care and day services is £251.75 per week. These day service generally costs £2 a day.

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Short break care charges

Charges for this will vary, depending on your financial If you need more information, contact the Charges circumstances. If you depend on social security benefits Helpline on 01670 622891 or write to: entirely, you will pay between £47.80 and £181 a week. If Finance Section, Adult Social Care you have savings of more than £23,250 you will have to Northumbria Healthcare NHS Foundation Trust, County pay £419.58 a week. This will increase if you receive more Hall, Morpeth, Northumberland NE61 2EF than 56 nights of care in a year. Email: [email protected] Top-up fees If you want to be supported by Adult Social Care in a The law says that you are not allowed to make this home which costs more than the rate Northumberland additional payment, except in limited circumstances, County Council usually pays for someone with your because your own money is taken into account in setting needs, you will have to ask someone else to make an charges. Therefore, the additional payment normally additional payment. This means that they will have to pay has to be made by someone else, for example, a family the difference between the Council’s rate and the amount member or charity. the home charges. This additional payment is often Before anyone agrees to make additional payments on referred to as a ‘third party top-up’. You should establish your behalf they should be aware that the amount could whether a top-up is required before choosing a care increase and they need to be sure that they can sustain home. It is important to note that if there is no top-up the payments for as long as they are required. If the required when you take residency the care provider additional payments stop being paid for any reason, then should not introduce one at a later date. you should seek help and advice from your care manager. Charges for residential and nursing care

If you have capital or savings of more than £23,250 you on the market and becomes treated as capital by the will have to pay for any care services you require but you Department of Work and Pensions (DWP). are still entitled to an assessment of your needs by Adult Attendance Allowance Social Care. If you have assets of less than £14,250, you are This is a non-means tested, non-taxable benefit from the likely to be entitled to funding from the Council, though DWP paid at the lower rate of £53.00 per week for those you will still have to make a contribution from your income, needing care by day or night, and at the higher rate of and if you have a substantial pension, you may have to pay £79.15 per week for those needing care both during the the fees in full. Between these two figures, a sliding scale day and night. All older people who are ill and disabled operates whereby you must pay £1 per week for each £250 can, and should claim this benefit. Although you may not you have above the lower figure, in addition to the amount receive payments if you are in a care home and part of you are assessed to pay from your income. Assuming you your fees are being paid by the Council. will be moving into care, you may be entitled to some of the following financial assistance and support. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if Twelve-week property disregard you live in a care home that provides nursing care you If your former home is included in your financial may be entitled to a non-means-tested NHS Nursing assessment but your other capital is less than £23,250 and Care Contribution (currently £109.79 per week) towards your income is not enough to meet your care home fees, the cost of your nursing care. This is paid directly to the Council will help with the cost during the first twelve the home. weeks of permanent care. NHS Continuing Healthcare Funding Deferred Payment Agreements In certain circumstances you may be eligible for NHS After the twelve-week property disregard period, any Continuing Healthcare services. If this is applicable you financial help from the Council will be charged against may qualify for the full cost of your care home fees, the value of your home and recovered once your house including board and accommodation to be met by the has been sold. However, the Council may limit how NHS. Typically Continuing Healthcare services are provided much they will pay and it may affect your entitlement in a nursing home setting but they may also be provided to pension credit if your property is not seen to be in your own home or in a residential care home. >>

Visit www.carechoices.co.uk for further assistance with your search for care 13 Charges for residential and nursing care continued

Running out of money have to find a cheaper home. Understanding your rights before moving into care If your capital is likely to reduce to £23,250, you must is essential. There are a number of financial products let the Council know well in advance as they will step and specialist companies who may be able to help. It is in to help with your care fees. They must conduct an important to seek advice before committing yourself. assessment of your situation and will make a contribution Figures mentioned here may change over the life of - described on page 5. this Directory, published in August 2013. If the home you have chosen charges more than this, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would Care homes checklist

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

1 2 3 1 2 3 FIRST IMPRESSIONS • Is there a call system for emergencies? • Were you met by someone when you first • Are there enough electric sockets in your room? arrived at the care home? • Can you control the heating in your room? • Do staff seem warm, friendly and polite? • Can you lock your room and is there a secure • Do the residents seem happy, active and place for valuables? sociable? • Is there a separate dining room? Bar? • Does the home feel homely and welcoming? • Are there toilet facilities within easy reach of the • Is the home fresh, clean and comfortably communal facilities? furnished? • Are there both showers and baths? FEES • Are bathrooms adapted to help people in and out of the bath? • How much are the fees? (insert fees above right) • Do the fees cover all the services available? ACCESSIBILITY • Under what circumstances will the fees alter – • Does the home have the right adaptations and eg annually or according to increasing needs? equipment to meet your needs? • Is the notice to terminate the contract • Are all areas accessible for wheelchair users? reasonable? • Does the home have extra wheelchairs and • Can you see a table of the fees charged? walking aids? TRANSPORT • Is there adequate provision for people with sight or hearing difficulties? What evidence is • Is the home easy to get to for relatives and available that shows this? friends? • Does the home provide its own transport? Can LIFE WITHIN THE HOME you see what sort? • Are there any rules and restrictions (eg going ACCOMMODATION out, time of return etc)? Can you see a copy of any literature pointing these out? • Are bedrooms single or shared? Is there a choice? • Can you choose when to get up and retire every day? • Can you decorate and re-arrange your room to suit yourself? • How are residents involved in decisions about life in the home? • Can you bring your own furniture and TV? >>

1414 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care This Directory’s helpline

This Directory’s free helpline provides an independent information and help service encompassing care,

accommodation, funding and rights. A personalised report can be generated for customers providing details

North Yorkshire of all care homes or housing with care schemes that Care Services Directory Leeds 2013/14 meet their criteria with supplementary information about Care Homes and Housing Options Directory 2012/13 2013/14 Wiltshire choosing and funding. Care Services Directory

Knaresborough Viaduct

Comprehensive information and advice on choosing and paying for your care and support /HHGV7RZQ+DOO One call to the freephone number 0800 389 2077 will For further information and help, Home support • Care homes • Specialist care • Useful contacts

The comprehensive guide to choosing and paying for careIn association with • Care homes • Housing with care • Home support • Useful contacts Avebury Manor

enable the service to build a profile of care providers that call this Directory’s The comprehensive Inguide partnership with to choosing and paying for care meet your needs, while taking into account your personal independent helpline: • Home support • Care homes • SpecialistIn association withcare • Useful contacts needs and interests. 0800 389 2077

© 2013 Care Choices Ltd

1 2 3 1 2 3 • Is there a telephone where you can make and • Ask to see a current menu to answer these take calls in private and comfort? questions. • Will someone post a letter for you? Or is there a • Can you have snacks or drinks any time of the post box nearby? day or night? • Is there enough privacy given to residents? • Can you eat in your room? • Is alcohol served or permitted? ACTIVITIES • Are there smoking and non-smoking areas? • Can you continue to pursue your hobbies and • What arrangements are there for religious interests? observance? • What sorts of activities and entertainment are • Can you handle your own money? If not, what organised? arrangements are in place? • Can you see a copy of the home’s current • Does a hairdresser/chiropodist visit? activities diary? • Are residents accompanied on visits to the GP or • Are outings and holidays arranged? How much hospital? do they cost? STAFF • Are escorts available if necessary? • Do the staff appear clean, cheerful and respectful? • Is a library service available? • Observe how the staff talk to residents. Are • Can you have your own flower bed or help in people treated with dignity as well as being the garden? treated in a friendly manner? • Can you stay in your own room if you want to? • Are the staff formally trained? GARDENS • Is there an adequate number of staff on duty • Are the grounds/gardens attractive? day and night? What evidence is available to back this up? • Are all areas safe and accessible? • Is there somewhere to sit? VISITORS • Are they quiet? • Are visitors welcome at all times? • Is there somewhere to see them in private? CONTRACT TERMS • May your visitors join you at meals? • Can you retain your own room if away? • Can your visitors stay overnight? • Can you have a short-stay or trial period? • Ask to be given a statement of terms and CATERING conditions used by the home. • How much choice do you get about meals? • Are all procedures, such as complaints, clearly • Is the food varied and interesting? spelt-out? Where? Ask to see a copy. • Can the home cater for your dietary needs? • What notice periods exist?

Visit www.carechoices.co.uk for further assistance with your search for care 15 Advertisements

Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 197 6032 quoting code: ALL015 alliedhealthcare.com

Looking for care or support?

Need more information on care, housing with support, funding and rights? Want to talk it over with someone? This Directory’s free helpline offers you independent information on all aspects of looking for care and support. We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too. One call to the Freephone number 0800 389 2077, will enable our operators to build a profile of exactly what type of care you’re looking for according to your needs. Call 0800 389 2077

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care • Registered Residential Care Home • All rooms on ground floor • Respite care possible Abbeyfield House • Professional 24 hour care • All care and diets based upon individual care plans • Laundry included in cost • Organised activities and outings • CQC inspected • Access to specialist equipment • Gold Star approved • Award winning gardens

Contact Joanna Clark (Care Home Manager) on 01665 604876 South Road, Alnwick, Northumberland, NE66 2NZ,

Specialists in Dementia care, providing 24 hour support to our residents and their family.

The aim of our home is to support and encourage each individual to lead as full and meaningful life as possible, stimulating both body and mind, whilst maintaining a homely environment.

• Full assesment to determine resident’s needs • Manager of the North East November 2010 WInner • Fully trained, experienced & friendly staff • 5 stars for Food Hygiene • Long term care and short term respite care • Grade 1 with Northumberland County Council.

Tel: 01665 711 152 Email: [email protected] Web: www.nortoncare.co.uk 33 Watershaugh Road, Warkworth, Northumberland, NE65 0TX

Highfield House offers a range of services for older people and www.sovereign-care.com older people with dementia: Eldron Care • Residential care Residential and home care services • Respite care • Day care With highly trained friendly staff, our family • Care services run organisation tailors the care needs for • Activities & entertainment adults with learning disabilities and mental • Hotel services health conditions in a flexible way whether • Varied menus residential with us or in their own home. • Enclosed sensory garden Your Care, Your Choice For more information please call 01670 823253 01670 862893 www.eldroncare.co.uk Eldron Care 0741-RCS-PontelandHighfield House, 117 Rothesay Care ChoicesTerrace, Bedlington, Directory Northumberland Ad 108x184mm NE22 5PX Annan, Linton Colliery, Morpeth, Northumberland, NE61 5SE

The best care is on your doorstep If you’re looking for residential or short Our residents enjoy regular entertainment, an activities stay care for an older relative, spouse programme, hairdressing, chiropody and continue to visit friend or even yourself, our experienced their clubs and friends. team at Ponteland Manor can help. Call or pop in today.

We ensure that every resident feels listened 0333 343 4067 Ponteland Manor, Thornhill Road to, involved and, above all, cared for in the Ponteland NE20 9PZ way that’s right for them. careuk.com/ponteland-manor

Ravensmount Residential Care Home Alnmouth Road, Alnwick NE66 2QG

• Fully trained and friendly staff, 24 hours a day • Person-centred care • 22 single rooms and 6 shared rooms, all en-suite • Varied and nutritious diet catering for all dietary requirements • Various lounges and communal rooms for relaxation and group activities • Landscaped garden • Lift • Wheelchair access • TV & phone point in own room • Close to the centre of the bustling rural town of Alnwick and public transport Please contact us for more information on 01665 603 773 Email: [email protected] Web: www.ravensmount.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 17 Home care provider listings Advertisers are highlighted

The information below is a list of all registered providers. When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission website www.cqc.org.uk

Ae g UK - Northumberland Cheviot Care Limited The Roundhouse, Lintonville, Parkway, Ashington, 15 High Fair, Wooler, Northumberland NE71 6PA Northumberland NE63 9JZ Tel: 01668 282353 OP D PD LDA MH SI YA AD Tel: 08451 400088 OP D PD LDA MH SI YA Choice North East (Supported Living) Angels Assisted Living Services North Road, Ponteland, Newcastle-­upon-­Tyne, 17 Priestlands Close, Hexham, Tyne and Wear NE20 0BW Northumberland NE46 2AW Tel: 01661 867660 D PD LDA SI Tel: 01434 601230 OP D MH YA Developing Futures (UK) Limited Autism Care UK (3) Limited 1-­3 Little Buildings, Ovington, Prudhoe, Alexandra Way, Newbiggin-b­ y-the­ -sea,­ Northumberland NE42 6DS Northumberland NE64 6JG Tel: 07725 263300 OP PD LDA SI YA Tel: 01670 812615 LDA YA Diagonal Alternatives LLP Berwick-­upon-­Tweed Diagonal Alternatives LLP, 10a West Road, Suite 3 and 4 WorkSpace, Berwick, Boarding Ponteland, Northumberland NE20 9SU School Yard, 90 Marygate, Berwick-upon-­ ­Tweed Tel: 01661 820930 OP D PD Northumberland TD15 1BN Dilston College -­ Community Properties Tel: 01289 305 360 OP D PD LDA MH SI AD Dilston Hall, Corbridge, Northumberland NE45 5RJ Blyth Tel: 01434 632692 LDA YA YMCA Building, 101 Waterloo Road, Blyth Eldron Care Northumberland NE24 1BY 28 First Row, Linton Colliery, Morpeth, Tel: 01670 353787 OP D PD LDA SI YA Northumberland NE61 5SH Blyth Valley Disabled Forum Tel: 01670 862893 LDA 20 Stanley Street Blyth, Northumberland NE24 2BU Advert page 17 Tel: 01670 360927 OP D PD LDA MH SI YA AD Firmeadowsa Home Care Office G05 Burn Brae Care Limited Arch Center for Enterprise, Lintonville, 81A Front Street, Prudhoe, Northumberland NE42 5PU Parkway, Ashington, Northumberland NE63 9JZ Tel: 01661 830111 OP D PD MH SI YA Tel: 08454 586849 OP D PD LDA MH SI Care Management Services (CMS) Grovewood House 8 Larchlea, Darras Hall, Ponteland, Main Street, South Charlton, Alnwick, Newcastle-­upon- ­Tyne, Tyne and Wear NE20 9LG Northumberland NE66 2NB Tel: 01661 824679 PD Tel: 01665 579249 OP D Careline Homecare Northumberland Helping Hands Community Care -­ Blyth Unit 11, Cawledge Business Park, Linnet Court, The Waterguards Office, Blyth, Alnwick, Northumberland NE66 2GD Northumberland NE24 3PA Tel: 01912 161207 OP D LDA MH SI YA AD Tel: 01670 797946 OP D PD LDA MH SI YA Castleside House J S Parker Limited North East 40 Narrrowgate, Alnwick, Bearl Farm, , Stocksfield, Northumberland NE66 1JQ Northumberland NE43 7AJ Tel: 01665 606515 OP D PD SI YA Tel: 01661 845960 OP PD YA AD

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

L CaDYBIRD are South East Locality Home Care 2 Silverton Court, Cramlington, Foundry House, The Oval, Bedlington, Northumberland NE23 7RY Northumberland NE22 5HS Tel: 0800 2425080 OP D PD LDA MH SI YA Tel: 01670 536444 OP D PD LDA MH SI YA AD

North East Care Management Limited Stocksfield and Haltwhistle 26 Petrel way, South Beach, Blyth, Unit 5 South, Acomb Farm, Stocksfield, Northumberland NE24 3QL Northumberland NE43 7AQ Tel: 01670 544299 OP PD LDA MH SI YA Tel: 01661 843839 OP D PD LDA MH SI YA

North Locality Homecare (Alnwick) Turning Point -­ Coqbeck Support Unit 3 Linnet Court, Cawledge Business Park, Domiciliary Care Agency Alnwick, Northumberland 12 Telford Court, Loansdean, Morpeth, NE66 2DG Northumberland NE612DB Tel: 01665 511963 OP D PD SI YA Tel: 01670 519071 OP LDA YA

North Locality Homecare (Berwick) Tynedale Care -­ Unit 1 Burnhaugh Estate 65 Marygate, Berwick Upon Tweed, Unit 1 Burnhaugh Estate, Burn Lane, Northumberland Hexham, Northumberland NE46 3HS TD15 1BA Tel: 01434 608503 OP D PD YA Tel: 01289 309353 OP D PD SI YA Voyage (DCA) Northumberland Northumberland Mid & North 336 Cowpen Road, Blyth, Northumberland NE24 5ND Domiciliary Care Agency Tel: 01670 354227 OP PD LDA MH YA AD Unit 15a Bizspace, Wansbeck, Business Centre, Wansbeck Supported Living Service Rotary Parkway, Ashington, 2 Hahield Chase, Bedlington, Northumberland NE63 8QZ Northumberland NE22 5LB Tel: 07947 353827 YA Tel: 01670 823831 LDA Northumberland South Domiciliary West Locality Home Care Care Agency Dene Park House, Corbridge Road, Mencap, 1 Wentworth Place, Hexham, Hexham, Northumberland NE46 1HN Northumberland NE46 1XB Tel: 01434 610543 OP D PD LDA MH SI YA AD Tel: 01434 609245 LDA YourLife (Ponteland) Olivia Grace Care Limited Henderson Court, North Road, Ponteland, Newcastle 10A Chantry Place, Morpeth, Northumberland NE61 1PJ Upon Tyne, Tyne And Wear NE20 9UH Tel: 01670 810809 OP YA Tel: 01661 872893 OP PD SI Regency Care Game Keepers Cottage, Limestone Lane, Ponteland, Newcastle-­upon-­Tyne, Tyne and Wear NE20 0DD Tel: 01661 825477 OP D PD LDA MH SI YA AD

Seton Care Limited 3 & 4 The Chandlery, Berwick-­upon-­Tweed, Northumberland TD15 1HE Tel: 01289 306419 OP D PD LDA SI YA

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 19 Useful local contacts Age UK Northumberland Wansbeck The Round House, Lintonville Parkway, Station Villa, Kenilworth Road, Ashington, Ashington, Northumberland NE63 9JZ Northumberland NE63 8AA Tel: 01670 818360 Information and advice service available weekdays Northumbria Healthcare NHS Foundation Trust between 10am and 1pm. Tel: 0845 950 150/ 01665 605707 Adult Social Care Email: [email protected] Tel: 01670 536 400 Web: www.ageuk-northumberland.org.uk Out of hours telephone: 0845 600 5252 Email: [email protected] Alzheimer’s Society Charges Helpline Springwell House, Wellway, Morpeth, Tel: 01670 622891 Northumberland NE61 1BJ Email: [email protected] Tel: 01670 511159 Email: [email protected] Comments, compliments, and complaints team Web: www.alzheimers.org.uk/morpeth Tel: 01670 628 888 Email: [email protected] Carers Northumberland Safeguarding Adults team Tel: 0844 800 7354 Tel: 01670 536 400 Email: [email protected] Out of hours telephone: 0845 600 5252 Web: www.carersnorthumberland.org.uk Social Care and Health Information Points (See page 6) Citizens Advice Bureaux - Northumberland offices Tel: 01670 536 400 Berwick Web: infopoint.mylibrary.co.uk 5 Tweed Street, Berwick upon Tweed TD15 1NG Hospitals (in Northumberland and North Tyneside) Tel: 01289 330 222 Tel: 0844 811 8111 Blyth Valley Email: [email protected] Eric Tolhust Centre, 3 – 13 Quay Street, Web: www.northumbria.nhs.uk Northumberland NE24 2AS Northumberland County Council Tel: 01670 367779 Tel: 0845 600 6400 Castle Morpeth Email: [email protected] Tower Buildings, 9 Oldgate, Morpeth, Northumberland Web: www.northumberland.gov.uk NE61 1PY Tel: 01670 518814 Northumberland Life Tynedale Web: www.northumberlandlife.org The Community Centre, Gilesgate, Hexham, Patient and Liaison Services (PALS) Northumberland NE46 3NP Tel: 01434 605254 Freephone: 0800 032 0202 Day care Northumberland County Council day centres For older people Essendene Day Service Tynedale House Day Care Centre Foundry House, The Oval, Stead Lane, Bedlington NE22 5HS Tynedale Drive, Blyth NE24 4LH Tel: 01670 536410 Tel: 01670 364660 For people with a learning disability Bedlington Day Centre Hepscott Park Horticultural Skills Unit Town Centre, Bedlington NE22 5UQ Stannington, Morpeth NE61 6NF Tel: 01670 823728 Tel: 01670 511560 Blyth Riverside Resource Centre Sleekburn Horticultural Training Unit Coniston Road, Blyth Riverside Business Park, West Sleekburn Farm, Bomarsund, Blyth NE24 4RQ Bedlington NE22 7AD Tel: 01670 353276 • Fax: 01670 353 495 Tel: 01670 530111

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care For people with a learning disability continued

The Northstar Centre The Tynedale Centre St Mary’s, Castlegate, Berwick TD15 1JX Unit 13, Haugh Lane Industrial Estate, Hexham NE46 3PU Tel: 01289 305105 Tel: 01434 605245 The Pottergate Centre Tynedale Horticultural Service Howling Lane, Alnwick NE66 1DJ The Lodge Ridley Hall, , Hexham NE47 7BP Tel: 01665 602181 Tel: 01434 344933

Disability equipment and adaptations for the home Care and Repair Northumberland Independability Project The agency works on behalf of Northumberland County Tel: 01670 515200 Council to give practical help with home adaptations Joint Equipment Loans Service (JELS) through the delivery of the Disabilities Facilities Grant (Northumbria Healthcare NHS Foundation Trust) Tel: 01670 851844 Tel: 01670 536400 Disability North Email: [email protected] Tel: 0191 284 0480

Emergency Alarm Systems Age UK Personal Alarm Northumberland Telecare Tel: 0800 77 22 66 • Web: www.ageuk/alarm (Local telecare services) Callsafe (part of Johnnie Johnson Housing Trust) Tel: 01670 827100 Tel: 0845 217 0721 • Web: www.callsafe.org

Supported Housing The Manors Hatfield Chase (extra care for older people) (supported accommodation for people with a learning Adderlade Road, West Wylam, Prudhoe, disability) Northumberland NE42 5ET Hatfield Chase, Bedlington, Northumberland NE22 5LU Tel: 0191 223 8321 Tel: 01670 536400 Email: [email protected] Email: [email protected] Mencap Consett Gateshead York House, 43-45 York Av, Consett Wesley Memorial Methodist Church, Tel: 01207 591340 557 The Crescent, Durham Road, Consett & Stanley Branch Low Fell, Gateshead 10 Lincoln Road, Moorside, Consett DH8 8EB NE9 5EY Tel: 01207 509510 Tel: 0191 440 0131 (secretary) Durham Tenth Avenue, Team Valley Trad, Moreton House, High St, Carrville, Durham 21 Marquis Court, Gateshead Tel: 0191 384 4205 • Web: www.mencap.org.uk Tel: 0191 487 0444

Search online for the right care Publishers of Care Select Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

Visit www.carechoices.co.uk for further assistance with your search for care 21 National contacts Age UK 40–42 Ebury Street, London SW1W 0LZ The name for the now combined Age Concern and Help Tel: 0207 730 8263 the Aged. Web: www.fote.org.uk National advice line: Tel: 0800 169 6565 National Association for Providers of Activities for Web: www.ageuk.org.uk Older People (NAPA) Association of Charity Officers Social and therapeutic activities for older persons. The national umbrella body for benevolent charities, Bondway Commercial Centre, 5th Floor Unit 5.12, 71 those who provide aid and advice to individuals in need. Bondway, London SW8 1SQ Unicorn House, Station Close, Potters Bar, Tel: 0207 078 9375 Hertfordshire EN6 3JW Web: www.napa-activities.co.uk Tel: 01707 651777 • Web: www.aco.uk.net National Centre for Independent Living Carers UK Advice on Direct Payments and other useful information Carers UK is the voice of carers and is the only carer-led for disabled people. organisation working for all carers. Web: www.ncil.org.uk 32-36 Loman Street, Southwark, London SE1 0EE Relatives and Residents Association, The Tel: 0207 922 8000 • Web: www.carersuk.org For older people needing, or living in, residential care and Care Choices Helpline their families and friends. The publishers of this Directory offer a free information 24 The Ivories, 6-18 Northampton Street, London N1 2HY service to those looking for care for older people and Tel: 0207 359 8136 adults with special needs. Web: www.relres.org Tel: 0800 389 2077 • Web: www.carechoices.co.uk Solicitors for the Elderly (SFE) Counsel and Care A national association of lawyers providing legal advice to Advice and help for older people, their families and carers. older people, their family and carers. Twyman House, 16 Bonny Street, London NW1 9PG PO Box 257, Broxbourne, Hertfordshire EN10 7YY Tel: 0845 300 7585 • Web: www.counselandcare.org.uk Tel: 01992 471568 Elderly Accommodation Counsel Web: www.solicitorsfortheelderly.com Aims to help older people make informed choices about United Kingdom Home Care Association (UKCHA) meeting their housing and care needs. The professional association of home care providers from 89 Albert Embankment, London SE1 7PT the independent, voluntary, not-for-profit and statutory Advice line: 0800 377 7070 • Web: www.housingcare.org sectors. Friends of the Elderly 42b Banstead Road, Carshalton Beeches, Surrey SM5 3NW A charity that supports older people who have a range of Tel: 0208 288 1551 practical needs. Web: www.ukhca.co.uk The Care Quality Commission (CQC) All care providers must be registered under a system compliance of adult social care providers with essential introduced by the Health and Social Care Act 2008, which standards of safety and quality. brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality Following an inspection, each service is given a report of and safety. how it rates against national essential standards of quality The Care Quality Commission (CQC) is the independent and safety. Each service’s report can be seen on the CQC regulator of health and social care in . They regulate website: www.cqc.org.uk care provided through a range of methods including: For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: • Registering providers to ensure they are meeting the [email protected] essential standards of quality and safety. The Care Quality Commission • Monitoring how providers comply with the standards. Citygate , Gallowgate , NE1 4PA

• Promoting improvement in services. When considering care services, it’s always a good idea to check a service’s inspection report on the Care • Using enforcement powers where necessary. Quality Commission’s comprehensive website: • Publishing up to date information about the www.cqc.org.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northumberland care homes Advertisers are highlighted The information below is a list of all registered providers. When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission website www.cqc.org.uk

Ab b eyfield House - ­Alnwick Avonridge Social and Residential Home South Road, Alnwick, Northumberland NE66 2NZ Front Street, West Bedlington, Northumberland Tel: 01665 604876 Advert page 17 OP NE22 5TZ Tel: 01670 820313 OP D PD LDA MH SI YA Aberwicke Residential Home 99 Main Street, Spittal, Berwick-­upon-­Tweed, Bailiffgate Northumberland TD15 1RP 16 Bailiffgate, Alnwick, Northumberland NE661LX Tel: 01289 331448 LDA Tel: 01665 605669 LDA SI Acacia House Residential Care Home Beachville West End West View, Ashington, Northumberland NE63 0RZ Beachville Care Home, West End, Tel: 01670 395740 OP PD MH SI YA Newbiggin-­by-­the-­sea, Northumberland NE64 6XD Tel: 01670 817345 OP D LDA Admorre House 2 Fountain Head Bank, Seaton , Sluice Whitley Bay, Beacon Farm Care Home Tyne and Wear NE26 4HT Beacon Lane, Cramlington, Northumberland NE23 8AZ Tel: 01912 376141 OP D Tel: 01670 715000 Advert inside back cover OP D Albion Court Care Home Beaumont Court Albion Way, Blyth, Northumberland NE24 5BW 1-2­ Beaumont Court, West Road, Prudhoe, Tel: 01670 362354 OP D Northumberland NE42 6JT Albury House Tel: 01661 520013 PD LDA 17-­19 Tweed Street, Berwick-­upon-­Tweed, Bentinck Crescent Northumberland TD15 1NG 39-40­ Bentinck Crescent, Pegswood, Morpeth Tel: 01289 302768 OP D Northumberland NE61 6SX Alnbank Tel: 01670 511776 OP PD LDA SI Alnmouth Road, Alnwick, Northumberland NE66 2PR Beresford lodge Residential Care Home Tel: 01665 603584 D LDA 88 Beresford Road, Seaton Sluice, Whitley Bay, Tyne Ardgowan House Residential Care home and Wear NE26 4RJ 4 Middle Street, Newsham, Blyth, Northumberland Tel: 01912 377272 OP D NE24 4AB Berwick Bridges Limited Tel: 01670 367072 LDA MH 4a Roberts Lodge, Tweedmouth, Berwick-upon-­ Astor Court care home Tweed, Northumberland TD15 2YN Lamb Street, Cramlington, Northumberland NE23 6XF Tel: 01289 303173 LDA Tel: 01670 738890 Advert inside front cover Birch Hill Care Centre OP D YA Norham, Berwick-­upon-­Tweed, Northumberland TD15 2JZ Astor Lodge view care home Tel: 01289 382216 OP D PD SI Lamb Street, Cramlington, Northumberland NE23 6SF Blyth Star Enterprises Limited Tel: 01670 735012 Advert inside front cover -­ 78 Middleton Street OP 78 Middleton Street, Blyth, Northumberland NE24 2LU Autism Care UK (3) Limited Tel: 01670 360122 MH Alexandra Way, Newbiggin-­by-­the-­sea, Burn Brae Lodge Northumberland NE64 6JG Prospect Hill, Corbridge, Northumberland NE45 5RU Tel: 01670 812615 LDA YA Tel: 01434 632022 OP D Avala Park Burnaby House Social & Residential Home Mile Road, Widdrington, Morpeth, Northumberland Longhirst Road, Pegswood, Morpeth, NE61 5QL Northumberland NE6 16XF Tel: 01670 790019 OP D YA Tel: 01670 513915 OP D PD LDA MH SI YA

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 23 Northumberland care homes continued Advertisers are highlighted Ca lvert Trust Kielder Flax Cottages Social and Residential Home Kielder Water and Forest Park, Hexham, 1-­2 Flax Cottages, Scotland Gate, Choppington, Northumberland NE48 1BS Northumberland NE62 5SR Tel: 01434 250232 OP PD LDA SI YA Tel: 01670 530247 OP D PD LDA MH SI YA Carham Hall FLEXIBLE SUPPORT OPTIONS (PENGARTH) Carham Hall, Carham Village, Cornhill-­on-­Tweed Pengarth, Windmill Hill, Ellington, Morpeth, Northumberland TD12 4RW Northumberland NE61 5HU Tel: 01890 830338 OP D Tel: 01670 860475 OP D PD LDA MH SI YA AD Chibburn Court Foxton Court Widdrington, Morpeth, Northumberland NE61 5QT Morpeth Cottage Hospital, Morpeth, Tel: 01670 791482 LDA Northumberland NE61 2BT Crofton Court Tel: 01670 500610 OP D PD SI Edward Street, Blyth, Northumberland NE24 1DW Gables Care Home, The Tel: 01670 354573 OP 7 Park Terrace, Bedlington, Northumberland NE22 7JY Crows Nest Tel: 01670 826639 MH YA 25 Prospect Place, Newbiggin-­by-­the-­Sea, Garden House Northumberland NE64 6DN 174 Main Street, Spittal, Berwick-­upon-­Tweed, Tel: 01670 817696 LDA Northumberland TD151RD Dilston College Tel: 01289 330942 OP D Dilston Hall, Corbridge, Northumberland NE45 5RJ Grange, The Tel: 01434 632692 LDA Church Road, Rennington, Alnwick, Dolphin View Care Home Northumberland NE66 3RR Harbour Road, Amble, Morpeth, Northumberland Tel: 01665 577344 OP D NE65 0AP OP Grange Lea Rest Home Tel: 01665 713339 Advert inside back cover North Road, Ponteland, Newcastle-­upon-­Tyne, Tyne and Wear NE20 9UT Eas t Riding Care Home Tel: 01661 821821 Whoral Bank, Morpeth, Northumberland OP NE61 3AA OP D Grange Park Avenue Social and Tel: 01670 505444 Advert inside back cover Residential Home Easter Field Court Residential Care Home 18 Grange Park Avenue, Bedlington, 1-­5 Easter Field Court, Morpeth Northumberland Northumberland NE22 7EF NE61 1JY Tel: 01670 530544 OP D PD LDA MH SI YA Tel: 01670 395820 OP PD MH SI YA Grovewood House Main Street, South Charlton, Alnwick, Elaine House Northumberland NE66 2NB Elaine House Care Home, Old Vicarage Sea View, Tel: 01665 579249 OP D Lynemouth, Morpeth, Northumberland NE61 5TW Hallgate Tel: 01670 861541 OP D 28 Hallgate, Hexham, Northumberland NE46 1XD Tel: 01434 400067 PD LDA Elpha Lodge Residential Care Home Elpha Lodge, South Broomhill, Morpeth, Hardriding House Northumberland NE65 9RR Bardon Mill, Hexham, Northumberland NE47 7ET Tel: 01670 760397 PD Tel: 020 8422 7365 LDA Fallowfield House HarTford Court Malvins Close, Blyth, Northumberland NE24 5HN Cumbrian Road, Cramlington, Northumberland NE23 1DA Tel: 01670 356775 OP D Tel: 01670 591940 OP D PD SI

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northumberland care homes continued Advertisers are highlighted H arwood Court Holywell Dene Care Home Highburn, Cramlington, Northumberland NE23 6AZ Holywell, Dene Road, Holywell, Whitley Bay, Tyne Tel: 01670 712492 OP and Wear NE25 0LB Havendene Residential Home Tel: 01912 374424 OP D Havendene 2, Front Street, Prudhoe, Northumberland Jane Percy House NE42 5HH Brockwell Centre, Northumbrian Road, Cramlington, Tel: 01661 835683 OP D PD Northumberland NE23 1XX Tel: 01670 590333 PD YA Haydon View Residential Home North Bank, Haydon Bridge, Hexham, Kings Cottage Residential Home Northumberland NE47 6LA Allendale Road, Hexham, Northumberland NE46 2NJ Tel: 01434 684465 OP Tel: 01434 607667 OP D Hazelmead Residential Care Home Maitland Terrace 3 Elpha Court, South Broomhill, Morpeth, 39-­40 Maitland Terrace, Newbiggin-­by-­the-sea,­ Northumberland NE65 9RR Northumberland NE64 6UR Tel: 01670 761741 LDA Tel: 01670 812714 PD LDA Heatherdale Residential Home Meadow Park care home South Broomhill, Morpeth, Northumberland Choppington Road, Bedlington, Northumberland NE65 9RT NE22 6LA OP D Tel: 01670 760796 OP D Tel: 01670 751129 Advert outside back cover Hexham Carntyne Residential Care Home Mwh e s, T e Carntyne Residential Care Home, Hencotes, Hexham, 336 Cowpen Road, Blyth, Northumberland NE24 5ND Northumberland NE46 2EE Tel: 01670 353103 LDA YA Tel: 01434 600195 OP Moorhouse Farm Highfield House Moorhouse Lane, Ashington, Northumberland 117 Rothesay Terrace, Bedlington, Northumberland NE63 9LJ NE22 5PX OP D Tel: 01670 857727 OP D YA Tel: 01670 823253 Advert page 17 Mr & Mrs T Grimshaw -­ 1 Taylor Avenue Hild a House Care Home 1 Taylor Avenue, Milburn Park, Northseaton Village, 18 Main Street, Spittal, Berwick-upon-­ ­Tweed, Ashington, Northumberland NE63 9JW Northumberland TD151QY Tel: 01670 810827 LDA MH Tel: 01289 302315 LDA New Ridley Road Hillside 27-­29 New Ridley Road, Stocksfield, 33 Park Avenue, Haltwhistle, Northumberland Northumberland NE43 7EY NE49 9AU Tel: 020 8422 7365 LDA Tel: 01434 400068 PD LDA Newgate Street Social & Residential Home Hillside Lodge Care Home 67 Newgate Street, Morpeth, Northumberland NE61 1AY Braeside, Berwick-­upon-­Tweed, Northumberland Tel: 01670 512482 OP D PD LDA MH SI YA TD15 2BY OP No 9 Fifth Row Tel: 01289 307500 Advert inside back cover No 9 Fifth Row, Linton, Morpeth, Northumberland NE61 5SL LDA Hir st Villas Social and Residential Home Tel: 01670 862893 Advert page 17 6 Hirst Villas, Bedlington, Northumberland NE22 5QQ Tel: 01670 531799 OP D PD LDA MH SI YA No 10 Fifth Row Holmside Residential Care Home 10 Fifth Row, Linton Colliery, Morpeth, Station Road, Bedlington, Northumberland NE22 5PP Northumberland NE61 5SL LDA Tel: 01670 530100 OP D PD SI Tel: 01670 860415 Advert page 17

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 25 Northumberland care homes continued Advertisers are highlighted

No 11 & 12 Third Row House 11 & 12 Third Row, Linton Colliery, Morpeth, West End, Rothbury, Morpeth, Northumberland Northumberland NE61 5SB LDA NE65 7TU Tel: 01670 861471 Advert page 17 Tel: 01669 620235 OP PD Noh 19 T ird Row Scottlyn 19 Third Row, Linton Colliery, Morpeth, Mile Road , Widdrington, Morpeth, Northumberland NE61 5SB LDA Northumberland NE61 5QW Tel: 01670 862342 Advert page 17 Tel: 020 8422 7365 LDA Nor 31 Fi st Row Seton Hall 31 First Row, Linton Colliery, Morpeth, Ord Road Tweedmouth, Berwick-­upon-­Tweed, Northumberland, NE61 5SH LDA Northumberland TD15 2UT Tel: 01670 861690 Advert page 17 Tel: 01289 306391 OP D Sixth Avenue Social and Residential Home Norte hl a Court Care Home 53-­55 Sixth Avenue, Blyth, Northumberland NE24 2ST Brockwell Centre, Northumbrian Road, Cramlington, Tel: 01670 368717 OP D PD LDA MH SI YA Northumberland NE23 1XX OP Tel: 01670 737735 Advert inside back cover South Bebside Care Home O c ld Vi arage, The Patterdale Road, Cowpen Estate, Blyth, 26 Cottage Road, Wooler, Northumberland NE71 6AD Northumberland NE24 5JU OP PD Tel: 01668 281662 OP Tel: 01670 364881 Advert inside back cover Overstone Retirement Home Sidpr ng ale Social and Residential Home Elvaston Road, Hexham, Northumberland NE46 2HH 29 Springdale, Tweedmouth, Berwick-­upon-­Tweed, Tel: 01434 606597 OP Northumberland TD15 2DD Tel: 01289 302169 OP D PD LDA MH SI YA Pines Residential Care Home, The 1 Woodbine Terrace, Ashington, Northumberland Stanley Burn NE63 8PP Station Road, Wylam, Northumberland NE41 8JA Tel: 01670 816349 OP D Tel: 01661 853298 OP D Ponteland Station Court care home North Road, Ponteland, Newcastle-­upon-­Tyne, Tyne 138 Station Road, Ashington, Northumberland NE63 8HE and Wear NE20 0BW Tel: 01670 751130 OP D Tel: 01661 860333 D PD LDA MH SI Advert outside back cover Prudhoe House Social & Residential Home Stock sfield Square South Road, Prudhoe, Northumberland NE42 5JS 1-­2 Stocksfield Square, Mount View Terrace, Tel: 01661 830786 OP D PD LDA MH SI YA Stocksfield, Northumberland NE43 7HL Tel: 020 8422 7365 LDA Ravensmount Residential Care Home Alnmouth Road, Ravensmount, Alnwick, Stonehaven Residential Care Home Northumberland NE66 2QG OP PD SI The Willows, Red Row, Row, Morpeth, Tel: 01665 603773 Advert page 17 Northumberland NE61 5AX Tel: 01670 760692 LDA YA R iverside House Summerhill Low Stanners, Morpeth, Northumberland NE611TE The Dunterns, Alnwick, Northumberland NE66 1AL Tel: 01564 820140 OP D YA Tel: 01665 602203 OP Rochell House Sunningdale House Care Home 94 Queens Street, Amble, Morpeth, Northumberland Dene Road, Hexham, Northumberland NE46 1HW NE65 0DQ Tel: 01434 606767 Advert inside back cover OP D Tel: 01665 710234 LDA

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northumberland care homes continued Advertisers are highlighted T iPerrav s ark Residential Home Wa terloo House Rest Home Limited Choppington Road, Morpeth, Northumberland 103 Waterloo Road, Blyth, NE61 6NX Northumberland NE24 1BY Tel: 01670 519773 OP D Tel: 01670 351992 OP D LDA Thornley Leazes Care Wellburn House Allendale, Hexham, Northumberland NE47 9NH Main Road, , Prudhoe, Northumberland Tel: 01434 683769 OP LDA YA NE42 6DE Time to Care Tel: 01661 834522 OP D AD The Bungalow Stable Yard, Chillingham, Alnwick, Wentworth Grange Northumberland NE66 5NN Nursing Home, Riding Mill, Northumberland Tel: 01668 215258 LDA NE44 6DZ Turret Villa Retirement Home Tel: 01434 682243 OP D Etal Road, Tweedmouth, Berwick-­upon-­Tweed, Wilkinson Park Northumberland TD15 2EG Wilkinson Park, Harbottlem, Morpeth, Tel: 01289 330808 OP Northumberland NE65 7DP Tel: 01669 650265 LDA Tweed View House 8-­10 Tweed Street, Berwick-­upon-­Tweed Willows Residential Care Home, The Northumberland TD15 1NG 1 The Willows Bungalows, Gas House Lane, Morpeth, Tel: 01289 303550 OP D PD Northumberland NE61 1SW Tel: 01670 395850 OP PD MH SI YA Tynedale House Tynedale Drive, Blyth, Northumberland NE24 4LH Woodhorn Park care home Tel: 01670 364660 OP D PD LDA Woodhorn Road, Ashington, Northumberland Victoria House NE63 9AN OP D 10-11­ Victoria Terrace, Bedlington, Northumberland Tel: 01670 751197 Advert outside back cover NE22 5QA W n oodla ds Cottage Social and Tel: 01670 828396 LDA MH Residential Home Walby Hill (Adult Care Home) Fern Lea Drive, Choppington, Northumberland The Oaklea Trust, 4 Walby Hill, Rothbury, Morpeth, NE62 5SR Northumberland NE65 7NT Tel: 01670 828487 OP D PD LDA MH SI YA Tel: 01669 620737 LDA Woolsington Court Social and Wansbeck Care Home Residential Home Church Avenue, West Sleekburn, Choppington 48-­49 Woolsington Court, Bedlington, Northumberland NE62 5XE OP D YA Northumberland NE22 5UH Tel: 01670 817 173 Advert inside back cover Tel: 01670 823139 OP D PD LDA MH SI YA

Northumberland care homes with nursing Advertisers are highlighted

Acomb Court Berwick Care Home Maidens Walk, Hexham, Northumberland NE46 1EN North Road, Berwick-upon-­ ­Tweed, Tel: 01434 604357 OP D PD SI Northumberland Ashington Grange TD15 1PL OP PD MH Moorhouse Lane, Ashington, Northumberland NE63 9LJ Tel: 01289 331117 Advert inside back cover Tel: 01670 857070 OP D YA Br aeside Residential Care Home Beacon Farm Care Home West Road, Prudhoe, Northumberland Beacon Lane, Cramlington, Northumberland NE23 8AZ NE46 1UL Tel: 01670 715000 Advert inside back cover OP D Tel: 01661 832886 PD LDA

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 27 Northumberland care homes with nursing continued Advertisers are highlighted

Bridge View Grange Nursing Home, The Ashington Drive, Choppington, Northumberland Watershaugh Road, Warkworth, Morpeth, NE62 5JF Northumberland NE65 0TX OP D MH YA Tel: 01670 811891 OP D PD YA Tel: 01665 711152 Advert page 17 Castleview Care Home Hillcrest Care Home Howling Lane, Alnwick, Northumberland NE66 1LH Off South Road, Alnwick, Northumberland NE66 2NZ Tel: 01665 605311 OP D LDA Tel: 01665 604464 OP D Charlotte Straker House Hillside Lodge Care Home Cookson Close, Corbridge, Northumberland Braeside, Berwick-upon-­ ­Tweed, Northumberland NE45 5HB TD15 2BY OP Tel: 01434 633 999 OP Tel: 01289 307500 Advert inside back cover Chasedale Care Home How ard Castle Tynedale Drive, Blyth, Northumberland NE24 4LH OP D Dacre Street, Morpeth, Northumberland Tel: 01670 365997 Advert inside back cover NE61 1HW Tel: 01670 510634 OP D Ch ester Court care home Choppington Road, Bedlington, Northumberland Lowgate Care Home NE22 6LA OP LDA YA Roseberry Care Centres GB Limited, Lowgate, Tel: 01670 751128 Advert outside back cover Hexham, Northumberland NE46 2NN Tel: 01434 605316 OP D Co l se House Nursing and Residential Care Home Northlands Care Home (Northumberland) Close House, Hexham, Northumberland NE46 1ST 21Kings Avenue, Morpeth, Northumberland Tel: 01434 602866 OP D NE61 1HX Tel: 01670 512485 OP D PD De Baliol Northlea Court Care Home Woodham Road, Newbiggin-­by-­the-­Sea, Brockwell Centre, Northumbrian Road, Cramlington, Northumberland NE64 6HN Northumberland NE23 1XX OP Tel: 01670 852017 OP PD YA Tel: 01670 737735 Advert inside back cover Dolphin View Care Home Percy House Harbour Road, Amble, Morpeth, Northumberland 50-­52 Beaconsfield Street, Blyth, Northumberland NE65 0AP OP NE24 2DS Tel: 01665 713339 Advert inside back cover Tel: 01670 354815 OP LDA MH Duan rb House care home Ponteland Manor Care Home Durban Street, Blyth, Northumberland NE24 1PN OP D Thornhill Road, Ponteland, Newcastle-­upon-­Tyne, Tel: 01670 354181 Advert inside back cover Tyne and Wear NE20 9PZ OP D PD LDA MH YA Eas t Riding Care Home Tel: 0333 343 4067 Advert page 17 Whoral Bank, Morpeth, Northumberland R ed Brick House NE61 3AA OP D Victoria Terrace, Prudhoe, Northumberland NE42 5AE Tel: 01670 505444 Advert inside back cover Tel: 01623 846499 OP Easg t ate Manor Ridley Park Mickley Square, Stocksfield, Northumberland Forster Street, Blyth, Northumberland NE24 3BG NE43 7LY Tel: 01670 367800 OP D PD YA Tel: 01661 845000 OP D Scarbrough Court FLEXIBLE SUPPORT OPTIONS (THORNTREE WAY) Alexandra Way, Cramlington, Northumberland 13 Thorntree Way, Blyth, Northumberland NE24 4LS NE23 6ED Tel: 01670 545568 OP D PD LDA MH SI YA AD Tel: 01670 712215 OP D

Service User P O Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northumberland care homes with nursing continued Advertisers are highlighted

So uth Bebside Care Home Thomas Knight Care Home Patterdale Road, Cowpen Estate, Blyth, Beaconsfield Street, Blyth, Northumberland NE24 2DP Northumberland NE24 5JU OP PD Tel: 01670 546576 OP D Tel: 01670 364881 Advert inside back cover Tweedmouth House So uth QUAy Care Home 4 Main Street, Tweedmouth, Berwick-upon-­ ­Tweed, Cowpen Road, Blyth, Northumberland NE24 5TT Northumberland TD15 2HD Tel: 01670 351831 Advert inside back coverP O PD YA Tel: 01289 330618 OP D Sunningdale Lodge Care Home Wentworth Grange Dene Road, Hexham, Northumberland NE46 1HW Nursing Home Riding Mill, Northumberland NE44 6DZ Tel: 01434 603357 Advert inside back cover OP D YA Tel: 01434 682243 OP D

Ixnde Advertisers are in bold Care homes and care homes with nursing

Abbeyfield House - Alnwick 23 Chester Court Care Home 28 Hexham Carntyne Aberwicke Residential Home 23 Chibburn Court 24 Residential Care Home 25 Acacia House Residential Care Home 23 Close House Nursing and Highfield House 25 Acomb Court 27 Residential Care Home 28 Hilda House Care Home 25 Admorre House 23 Crofton Court 24 Hillcrest Care Home 28 Albion Court Care Home 23 Crows Nest 24 Hillside 25 Albury House 23 De Baliol 28 Hillside Lodge Care Home 25, 28 Alnbank 23 Dilston College 24 Hirst Villas Social and Ardgowan House Residential Dolphin View Care Home 24, 28 Residential Home 25 Care Home 23 Durban House Care Home 28 Holmside Residential Care Home 25 Ashington Grange 27 East Riding Care Home 24, 28 Holywell Dene Care Home 25 Astor Court Care Home 23 Easter Field Court Residential Howard Castle 28 Astor Lodge View Care Home 23 Care Home 24 Jane Percy House 25 Autism Care UK (3) Limited 23 Eastgate Manor 28 Kings Cottage Residential Home 25 Avala Park 23 Elaine House 24 Lowgate Care Home 28 Avonridge Social and Elpha Lodge Residential Care Home 24 Maitland Terrace 25 Residential Home 23 Fallowfield House 24 Meadow Park Care Home 25 Bailiffgate 23 Flax Cottages Social and Mews, The 25 Beachville West End 23 Residential Home 24 Moorhouse Farm 25 Beacon Farm Care Home 23, 27 Flexible Support Options Mr & Mrs T Grimshaw Beaumont Court 23 - Pengarth 24 - 1 Taylor Avenue 25 - Thorntree Way 28 Bentinck Crescent 23 New Ridley Road 25 Foxton Court 24 Beresford Lodge Residential Newgate Street Social & Care Home 23 Gables Care Home, The 24 Residential Home 25 Berwick Bridges Limited 23 Garden House 24 No 9 Fifth Row 25 Berwick Care Home 27 Grange, The 24 No 10 Fifth Row 25 Birch Hill Care Centre 23 Grange Lea Rest Home 24 No 11 & 12 Third Row 26 Blyth Star Enterprises Limited Grange Nursing Home, The 28 No 19 Third Row 26 - 78 Middleton Street 23 Grange Park Avenue Social No 31 First Row 26 Braeside Residential Care Home 27 and Residential Home 24 Northlands Care Home 28 Bridge View 28 Grovewood House 24 Northlea Court Care Home 26, 28 Burn Brae Lodge 23 Hallgate 24 Old Vicarage, The 26 Burnaby House Social and Hardriding House 24 Overstone Retirement Home 26 Residential Home 23 Hartford Court 24 Percy House 28 Calvert Trust Kielder 24 Harwood Court 25 Pines Residential Care Home, The 26 Carham Hall 24 Havendene Residential Home 25 Ponteland 26 Castleview Care Home 28 Haydon View Residential Home 25 Ponteland Manor Care Home 28 Charlotte Straker House 28 Hazelmead Residential Care Home 25 Prudhoe House Social and Chasedale Care Home 28 Heatherdale Residential Home 25 Residential Home 26

Visit www.carechoices.co.uk for further assistance with your search for care 29 Ixnde Advertisers are in bold

Care homes and care homes with nursing continued

R avensmount Residential Springdale Social and Tweedmouth House 29 Care Home 26 Residential Home 26 Tynedale House 27 Red Brick House 28 Stanley Burn 26 Victoria House 27 Ridley Park 28 Station Court Care Home 26 Walby Hill (Adult Care Home) 27 Riverside House 26 Stocksfield Square 26 Wansbeck Care Home 27 Rochell House 26 Stonehaven Residential Care Home 26 Waterloo House Rest Home Limited 27 Rothbury House 26 Summerhill 26 Wellburn House 27 Scarbrough Court 28 Sunningdale House Care Home 26 Wentworth Grange 27, 29 Scottlyn 26 Sunningdale Lodge Care Home 29 Wilkinson Park 27 Seton Hall 26 Terravis Park Residential Home 27 Willows Residential Care Home, The 27 Sixth Avenue Social and Thomas Knight Care Home 29 Woodhorn Park Care Home 27 Residential Home 26 Thornley Leazes Care 27 Woodlands Cottage Social South Bebside Time to Care 27 and Residential Home 27 Care Home 26, 29 Turret Villa Retirement Home 27 Woolsington Court Social South Quay Care Home 29 Tweed View House 27 and Residential Home 27

Home care providers

Age UK - Northumberland 18 Diagonal Alternatives LLP 18 Northumberland South Domiciliary Care Agency 19 Allied Healthcare 16 Dilston College - Community Properties 18 Olivia Grace Care Limited 19 Angels Assisted Living Services 18 Eldron Care 18 Regency Care 19 Autism Care UK (3) Limited 18 Fairmeadows Home Care Office G05 18 Seton Care Limited 19 Berwick-upon-Tweed 18 Grovewood House 18 South East Locality Home Care 19 Blyth 18 Helping Hands Stocksfield and Haltwhistle 19 Blyth Valley Disabled Forum 18 Community Care - Blyth 18 Turning Point - Coqbeck Support Burn Brae Care Limited 18 J S Parker Limited North East 18 Domiciliary Care Agency 19 Care Management Services (CMS) 18 Ladybird Care 19 Tynedale Care Careline Homecare Northumberland 18 North East Care - Unit 1 Burnhaugh Estate 19 Management Limited 19 Castleside House 18 Voyage (DCA) Northumberland 19 North Locality Homecare (Alnwick) 19 Cheviot Care Limited 18 Wansbeck Supported Living Service 19 North Locality Homecare (Berwick) 19 Choice North East (Supported Living) 18 West Locality Home Care 19 Northumberland Mid & North Developing Futures (UK) Limited 18 Domiciliary Care Agency 19 YourLife (Ponteland) 19

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices.

Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-59-1 Ref. No: 4001/Northumberland3/0813. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Emeka Johnson, Debbie Feetham, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care That’s why we’re one of the UK’s leading healthcare providers Our care homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users. Use the details below to contact one of our homes directly or for further information please visit www.fshc.co.uk

Durban House Care Home Hillside Lodge Care Home Durban Street, Blyth, Northumberland NE24 1PN Braeside, Berwick-upon-Tweed, Northumberland TD15 2BY T: 01670 354181 E: [email protected] Tel: 01289 307500 E: [email protected] Beacon Farm Care Home East Riding Care Home Beacon Lane, Cramlington, Northumberland NE23 8AZ Whoral Bank, Morpeth, Northumberland NE61 3AA Tel. 01670 715 000 E: [email protected] Tel: 01670 505444 E: [email protected] Berwick Care Home Wansbeck Care Home North Road, Berwick-upon-Tweed, Northumberland TD15 1PL Church Avenue, Choppington, Northumberland NE62 5XE Tel. 01289 331117 E: [email protected] Tel. 01670 817 173 E: [email protected], Chasedale Care Home South Quay Care Home Tynedale Drive, Blyth, Northumberland NE24 4LH Cowpen Road, Blyth, Northumberland NE24 5TT Tel. 01670 365997 E: [email protected] Tel. 01670 351 831 E: [email protected] Dolphin View Care Home South Bebside Care Home Harbour Road, Amble, Morpeth, Northumberland NE65 0AP Patterdale Road, Cowpen, Blyth, Northumberland NE24 5JU Tel. 01665 713339 E: [email protected] Tel. 01670 364881 E: [email protected] F_BAR_4957 Northumberland Care Choices_Layout 1 05/03/2013 15:14 Page 1

Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her • Nursing Care Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful • Residential Care gardens were made even more appealing by the presence of • Dementia Care like-minded residents with whom she can socialise and • Respite Care enjoy activities. For my part, knowing that she’s safe in the • Day Care care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Chester Court Care Home | Tel: 01670 751 128 Station Court Care Home | Tel: 01670 751 130 Choppington Road, Bedlington, NE22 6LA 138 Station Road, Ashington, NE63 8HE Meadow Park Care Home | Tel: 01670 751 129 Woodhorn Park Care Home | Tel: 01670 751 197 Choppington Road, Bedlington, NE22 6LA Woodhorn Road, Ashington, NE63 9AN