Annual Report 2017 93752 AJ 99 SPCAA 2 3 29 2018

93752_AJ 99_SPCAA 1 3_29_2018

Annual Report 2017 93752_AJ 99_SPCAA 2 3_29_2018

Page 2 TABLE OF CONTENT

A Word From The Executive Director…..………….….3 Board of Directors ……….……………………….……..4 Administrative ………………………….…………….….5 SPCAA Factual Numbers …………….………..….…...6 Human Resources ………………..…....…...... ….7 Workplace Safety ………………….…..……..………...8 Programs …………………...…………....…..…...... 9-29 Success Stories & Agency Events ………...... 30-38 Service Units Provided.……...………...….………...... 39 93752_AJ 99_SPCAA 3 3_29_2018

WILLIAM D. POWELL, JR. Page 3

April 19, 2018

Chartered in 1965, South Plains Community Ac�on Associa�on �SPCAA) has evolved over the years. It was once known as Hockley County Community Ac- �on Commi�ee, Inc., providing limited services in only one county. �ver �me, this agency grew exponen�ally providing an array of services through six program divisions in 126 coun�es in Texas. This annual report reflects a year of hard work by SPCAA’s 650 employees. Dur- ing the past year, residents from across the state have been able to transi�on out of poverty, receive valuable job training, receive assistance with u�lity bills, �nd affordable housing, ride public transporta�on, send their children to Head Start and child care, receive nutri�on assistance for their children, and count- less other ac�vi�es. In 201�, SPCAA provided 1.4 million units of service. �ur mission statement � H�� P��. C�� . � con�nues to in- spire many staff, friends and families live happier lives. This is evident in every community we serve, for these communi�es are stronger because of it. It is my pleasure to present this annual report to the Board of Directors. I am sure you will agree that it is a testament to the spirit of community ac�on, which has helped make families and their communi�es a more healthier environment to live in.

93752_AJ 99_SPCAA 4 3_29_2018

Page 4 BOARD OF DIRECTORS

HOCKLEY COUNTY LAMB COUNTY HALE COUNTY

Erasmo Magallanes—President Danny Marquez—2nd Vice President George Gonzales—1st Vice President Jason Sanchez Michael Rangel Marilyn Jennings Dolores Torrez Nora Marquez Viola Olivares—Secretary Mayor W. H. Johnson

FLOYD COUNTY MOTLEY COUNTY KING COUNTY

Rosie Rendon Dianne Washington Judge Duane Daniel

COCHRAN COUNTY YOAKUM COUNTY TERRY COUNTY

Judge Pat Henry Patrisha Manzano Sara Hernandez Judge Jim Barron Robert Hanneman BAILEY COUNTY DICKENS COUNTY LYNN COUNTY

Juan Chavez Mayor Louise Jones Carlos Moralez Onieda Peggy DeLeon GARZA CROSBYTON MEMBERS AT LARGE

Jodi Lincoln Joe Hargrove Ronn Garcia Alma Rodriguez— PC Representative

MISSION STATEMENT VISION STATEMENT “Helping People. “Empowering Changing Lives.” Communities Through Self-Sufficiency.”

AGENCY CORE VALUES

Leadership Teamwork Ethics Communication Quality / Quality of Service Honesty & Integrity Respect for Individuals 93752_AJ 99_SPCAA 5 3_29_2018

ADMINISTRATION Page 5

Whitney Quick, CPA Melinda Harvey, AICP Chief Finance Oﬃcer Planner / Grant Writer

Roger Cardenas Adolfo Perez Deputy Director ��ecu�ve Assistant 93752_AJ 99_SPCAA 6 3_29_2018

Page 6 FACTUAL NUMBERS

South Plains Community Ac�on Associa�on Issued 14,243 Payroll Checks

Issued 888 W-2’s

SPCAA Total Accounts Payable Checks issued 15,856

SPCAA Total Wages $14,853,581

93752_AJ 99_SPCAA 7 3_29_2018

HUMAN RESOURCES Page 7 At SPCAA we believe the strength of our organization is its people. We value integrity and honesty as core values, and embrace people with different cultures and backgrounds. Our employees are vital to the success of the organization, and work hard every day to overcome the many challenges involved, but also enjoy the many successes. While serving a large and diverse population of children, families, young adults, elderly, and physically challenged, the staff at SPCAA make it a priority to be the best they can. Andy B. Cates Director Currently, SPCAA has 400 full‐time and 250 part‐time em‐ ployees. SPCAA remains one of the largest employers in the area, with plans of continued growth. Over 30 new hire ori‐ entations were conducted. An additional 20 staff training was provided throughout the year on various HR topics to include: Sexual Harassment Prevention, Customer Service Training, Dealing with Hostile Clients, Personnel Policy Re‐ view for Management, and Hiring and Retraining Staff for Management. The SPCAA Human Resources staff continues to focus on all aspects of employee recruitment, training, and retention to ensure SPCAA remains an employer of choice.

Current Workshops & Employees Sessions Conducted

650 50 93752_AJ 99_SPCAA 8 3_29_2018

Page 8 WORKPLACE SAFETY

The Risk & Safety Division serves as a key program for maintaining a safe working environment designed to limit accidents and health exposures for employees in the organi�a�on. This is accom- plished through the Risk & Safety Officer helping to develop, direct and carry out policies and pro- cedures of the organi�a�on, to minimi�e OSH� �arry �� ar�� Corporate Safety & cita�on poten�al, reduce risk exposure or loss, Property Officer and helping staff, clients, and Board members understand areas of Health and Safety. 93752_AJ 99_SPCAA 9 3_29_2018

SPARTAN TRANSPORTATION Page 9

Brian Baker Director

SPCAA has been providing transportation COUNTY ONE WAY TRIPS since 1964; at the beginning these services were only for agency program recipients. BAILEY 1,393 In 1980, SPARTAN Transportation was formed, and the earlier restrictions were COCHRAN 520 removed; making public transportation an option for all community members. CROSBY 1,401 SPARTAN provides in‐town and out‐of‐ DICKENS 15,530 town rural public transportation for resi‐ dents of seventeen counties regardless of FLOYD 674 age, sex, race, creed, color, and national origin. These services enable the general GARZA 134 public the opportunity to access employ‐ ment, education, shopping, recreation, HALE 605 medical service providers, and social ser‐ HOCKLEY vice agencies. 1,960 LAMB 8,285 LYNN 35,528 MOTLEY 847 MITCHELL 1,222 RURAL LUBBOCK 7,287 SCURRY 8,166 TERRY 1,221 YOAKUM 21,332 TOTAL 106,105 93752_AJ 99_SPCAA 10 3_29_2018

Page 10 HEAD START & EARLY HEAD START

South Plains Head Start serves children ages 3‐5 at grantee operated centers and at partner sites, including 13 area public school systems and the YWCA of Lubbock. South Plains Early Head Start serves infants, toddlers and pregnant women at 4 grantee operated sites. Head Start and Early Head Start provide comprehensive, high quality early child‐ hood, health, and integrated services. All aspects of the program focus on meet‐ ing child and family needs on an individual basis. Assessments, document reviews, observations, and interviews provide data of individual needs. Needs and services are tracked using the Child Plus Data Management System. Irma Guerra The Head Start Act of 2007 for School Readiness set some exciting and challenging Director quality improvement targets for both Head Start and Early Head Start. Some are highlighted on these pages.

Parent, Family and Community Engagement

• Resource Fairs • Parent Engagement Activities (PEA)

All Family Support Workers, Site Manag- ers and Team Leaders employed as of September 1, 2017, attended the Com- munity Health Care Worker training provided by Texas Tech University Health Sciences Center. Collectively this represents 4,800 hours of training. 93752_AJ 99_SPCAA 11 3_29_2018

HEAD START & EARLY HEAD START Page 11

# # MEDICAL # # DENTAL DENTAL # OF CHILDREN/ PHYSICALS FOLLOWUPS DIAGNOSED EXAMS FOLLOWUPS EMPLOYEES COUNTY PREGNANT COMPLETED COMPLETED DISABILITY COMPLETED COMPLETED FORMERLY SERVED PARENTS

BAILEY 65 63 3 13 63 15 4

COCHRAN 29 27 1 3 27 7 0

CROSBY 37 35 2 1 36 9 1

FLOYD 60 58 5 8 57 5 2

GARZA 34 29 2 5 30 2 5

HALE 140 130 18 19 127 22 5

HOCKLEY 259 238 19 33 245 42 17

LAMB 132 122 14 18 126 26 6

LUBBOCK 723 644 84 124 582 92 42

LYNN 17 13 O 3 15 0 1

TERRY 193 175 10 11 172 47 12

YOAKUM 23 21 2 5 19 4 4

TOTAL 1,712 1,555 160 243 1,499 267 95

Each Head Start child receives a minimum of 1,020 hours of services. Each Early Head Start child receives a minimum of 1,380 hours of services.

95 13 8 Employees at Grantee Administrative Substitutes are and Partner locations positions are current/ current/former are current/former former Head Start Head Start Head Start parents parents parents 93752_AJ 99_SPCAA 12 3_29_2018 93752_AJ 99_SPCAA 13 3_29_2018

CHILD CARE SERVICES CONT. Page 13

The Child & Adult Care Food Program (CACFP) was also began in 1991 and receives it’s funding from the US Department of Agriculture (USDA). The CACFP program provides services to area child care facilities which include reimbursing them at a blended rate for eligible meals that they serve to children. The child care facilities must provide well balanced meals for all children and serve the correct meal components to meet the strict monitoring standards of the CACFP program. The Quality Improvement Program assists CCS Providers in their pursuit to provide higher quality services to the children and families across the South Plains by providing a variety of services. Providers have access to their CCS Provider Services representative, the CCS Resource Room, monthly trainings, Fun Reading on the Go (FROG) bus, training and resource materials, curriculum boxes, and more. These resources in conjunction with other community resources, helps CCS to support all CCS providers in providing higher quality child care services.

FROG BUS QUALITY IMPROVEMENT PROGRAM

MONTH Miles Caregivers Workshops Individuals Using 2017‐2018 Traveled Trained Provided Resource Room

MARCH 2017 653 57 2 23 APRIL 650 37 3 30 MAY 648 86 4 36 JUNE 0 80 2 25 JULY 0 91 2 11 AUGUST 0 2 1 53 SEPTEMBER 653 18 2 28 OCTOBER 653 83 3 28 NOVEMBER 646 79 3 20 DECEMBER 566 34 3 16 JANUARY 648 18 2 18 FEBRUARY 2018 646 110 3 23 TOTALS 5,763 695 30 311 93752_AJ 99_SPCAA 14 3_29_2018

Page 14 COMMUNITY SERVICES (CSBG)

The Community Services Block Grant (CSBG), administered by the states, provides core funding to local agencies to reduce poverty, revitalize low-income communities and to empow- er low-income families to become self-sufficient. The CSBG is currently authorized under the 1998 CSBG Act.

CSBG is a federal, anti-poverty block grant which funds the operations of a state-administered network of local agencies. This CSBG network consists of more than 1,000 agencies that create, coordinate and deliver programs and services to low-income Americans in 99 percent of the nation's counties.

Most agencies in the CSBG network are Community Action Agencies (CAAs), created through the Economic Opportunity Act, a predecessor of the CSBG. Community representation and accountability are hallmarks of the CSBG network, where agencies are governed by a tri-partite board. This board structure consists of elected public officials, representatives of the low- Henry Tarango income community, and appointed leaders from the private sector. Director Because the CSBG funds the central management and core activities of these agencies, the CSBG network is able to mobilize additional resources to combat the central causes of poverty.

COUNTY UNDUPLICATED TRANSITION OUT OF POVERTY PERSONS

PROGRAM (TOPS) Bailey 359

SPCAA enrolled 33 Households (101 individuals) into the “Transition Cochran 145 out of Poverty” Program and 25 have transitioned out of the program Crosby 311 successfully at this time. Our internal annual goal is to successfully transition 15 persons, although our TDHCA’s goal is 11. Dickens 103 Floyd 371

TOP HOUSEHOLDS TOP INDIVIDUALS Garza 255

Hale 873 COUNTY ENROLLED TOP ENROLLED TOP GOAL ACHIEVED Hockley 846

Bailey 3 2 10 5 YES King 3 Cochran 0 0 0 0 NO Lamb 581 Crosby 1 0 3 0 NO Lynn 375 Dickens 0 0 0 0 NO Motley 57 Floyd 5 0 16 0 NO Terry 670 Garza 2 0 10 0 NO Yoakum 222 Hale 6 0 21 0 NO Total 5,171 Hockley 1 0 1 0 NO Lamb 1 0 1 0 NO Lynn 3 1 6 2 YES Motley 1 0 2 0 NO Terry 9 7 29 18 YES Yoakum 1 0 2 0 NO Total 33 10 101 25 NA 93752_AJ 99_SPCAA 15 3_29_2018

COMMUNITY SERVICES (CEAP) Page 15

The Comprehensive Energy Assistance Program (CEAP) is a utility assistance program. CEAP is designed to assist low-income households in meeting their immediate energy needs and to encourage consumers to control energy costs for years to come through energy education. The CEAP involves integration of all LIHEAP-funded programs, thereby enhancing efficiency and effectiveness of services provided to clients and eliminating du- plication of services. The CEAP is administered through sub-recipients, which collectively cover all 254 counties of the state.

DUPLICATED UNDUPLICATED TOTAL DOLLARS HOUSEHOLDS HOUSEHOLDS EXPENDED COUNTY ASSISTED ASSISTED

Bailey 331 123 $61,938.94

Cochran 105 64 $26,846.95

Crosby 305 108 $60,917.53

Dickens 117 47 $23,164.31

Floyd 362 138 $61,178.17 ATMOS BLITZ 2018 Garza 233 107 $52,719.35

Hale 1,382 430 $252,718.43 HOUSEHOLDS AMOUNT SPENT COUNTY ASSISTED Hockley 492 246 $134,035.32

Bailey 1 $774.23 King 3 2 $810.86

Cochran 0 $0 Lamb 553 242 $119,468.84

Crosby 20 $3,566.91 Lynn 352 157 $67,757.30

Dickens 0 $0 Motley 56 33 $12,527.42

Floyd 9 $1,349.06 Terry 369 249 $103,306.17

Garza 18 $3,070.75 Yoakum 207 90 $47,204.04

Hale 20 $3,750.13 Total 4,634 2,036 $1,024,593.63

Hockley 132 $21,499.87

King 0 $0

Lamb 71 $10,439.45

Lynn 20 $3,653.88

Motley 0 $0

Terry 124 $16,022.92

Yoakum 0 $0

Total 415 $64,022.92 93752_AJ 99_SPCAA 16 3_29_2018

Page 16 WEATHERIZATION PROGRAM

COUNTY DOE LIHEAP Total Total Funds The Weatherization Assistance Program Completed Completed Units Expended is designed to help low families lower Units Units their energy consumption by making their homes more energy efficient. The WAP Bailey 0 0 0 $0 program installs measures such as attic and wall insulation, window sealing, solar Cochran 1 1 2 $13,789.11 screens, and CFLs, which lower the Crosby 0 0 0 $0 family’s energy consumption and in turn lowers their monthly energy bills. The Dickens 0 0 0 $0 program also ensure that health and safety issues are addressed to ensure the Floyd 0 1 1 $7,064.69 safety of the occupants within the home. Garza 0 0 0 $0 The table to the left represents homes Hale 0 1 1 $2,148.39 that were assisted and paid with LIHEAP or DOE funds. The figures have been Hockley 1 2 3 $19,629.17 consolidated from three separate grants of varying contract periods in 2017. King 0 0 0 $0 Lamb 0 22 22 $134,709.30 Lubbock 11 13 24 $101,361.84 Lynn 0 1 1 $8,487.68 Motley 0 0 0 $0 Terry 1 12 13 $87,845.69 Yoakum 0 0 0 $0 Total 14 53 67 $375,026.87

^ĞĐƟŽŶϴ,ŽƵƐŝŶŐŚŽŝĐĞsŽƵĐŚĞƌWƌŽŐƌĂŵ;,h͕,&Ϳincrease SECTION 8 HOUSING affordable housing choices for very low-income families. Families with a tenant-based voucher choose and lease safe, decent, and affordable # of Vouchers Average Cost privately-owned rental housing. It is the responsibility of a family (or qualified individual) to find a unit that meets their needs. If the family finds a unit that meets the housing quality standards, the rent is reasona- 378 $428 ble, and the unit meets other program requirements, the South Plains Rural Housing Authority executes a housing assistance payment contract # of Families # of FSS with the property owner. This contract authorizes SPRHA to make subsi- Assisted Participants dy payments on behalf of the family. If the family moves out of the unit, the contract with the owner ends and the family can move with con�n- 378 25 ued assistance to another unit. SPRHA pays the rental housing owner the difference between 30 percent of adjusted family income and an SPRHA- Applicants on Waiting List determined payment standard or the gross rent for the unit, whichever is 55 lower.

FAMILY SELF SUFFICIENTY (FSS) — This is a voluntary program for Section 8 participants who want to move to higher income levels and become economically self-sufficient. The FSS program helps to identify and remove the barriers to economic self-sufficiency and connects participants with appropriate community resources. An FSS plan is initially set up for five (5) years or earlier if a family has shown evidence of being self-sufficient. 93752_AJ 99_SPCAA 17 3_29_2018

HOUSING PROGRAM Page 17

South Plains Regional Housing Authority is a governmental entity of the State of Texas that provides decent, safe, and sanitary affordable housing for families and individuals residing in eight counties of the West Texas area. SPRHA relies on a management agreement with SPCAA for administration and supportive services. This partnership allows both agencies to streamline and deliver a more cost- effective service to target populations.

Section 515 Multi-Family Apartments (USDA-RD)

Units Occupied Vacant XIT Apartments—Littlefield 18 17 1 Plains West — Sudan 8 8 0 Morton Manor — Morton 10 8 2 Section 516 Farm Labor Housing (USDA-RD)

Windmill Village—Littlefield 20 14 6 Plains East—Anton 14 8 6 Morton Manor—Morton 20 6 14 Denver City Housing Authority Multi-Family 20 20 0 Olton Running Water Draw Apartments

Multi-Family 12 11 1 Olton Community Triplex (TDHCA)

Triplex (two bedrooms) 3 3 0 Denver City Multi-Family Housing Development

Sunshine Villa 3 3 0 Levelland Multi-Family Home 1 (TDHCA)

Duplex Homes (two bedrooms) 2 2 0 Levelland Multi-Family housing Development (TDHCA)

Duplex Homes (three bedrooms) 2 2 0 Spur Triplex (TDHCA)

Triplex (three bedrooms) 3 3 0 93752_AJ 99_SPCAA 18 3_29_2018

Page 18 HOME HEALTH PROGRAM

SPCAA Home Health services are available throughout the entire South Plains region, in the counties listed below. Both short-term care and extended care services are available.

SPCAA’s knowledgeable staff can arrange for nursing care, physical, speech and occupational therapy, social work, certified home health aides, and a wealth of other services vital to the improvement of many challenging conditions. South Plains Community Action changes Roger Cardenas lives, embodies the spirit of hope, improving the quality of Deputy Director & life for residents of the South Plains. Community Action Health Services Director Home Health is licensed and certified through the Texas Department of Health.

COUNTY CCAD Consumer Based Hours Alternative Served

Bailey 4 0 42.50 Cochran 10 3 178.50 Crosby 2 0 34 Floyd 5 1 87 Garza 3 1 62.50 Hale 1 2 93.50 Hockley 26 3 425 Lamb 3 1 53 Lubbock 11 8 331.50 Lynn 1 0 12 Terry 7 1 174.50 Yoakum 1 0 16.50 Total 74 20 1,510.50 93752_AJ 99_SPCAA 19 3_29_2018

PRIMARY HEALTH CARE PROGRAM Page 19

This program is for those needing assistance with prescriptions and out-patient medical care. It is a co-payment program which contracts with pharmacies and medical clinics with minimal cost to eligible clients. PHC client are eligible for these services:

 Health Risk Assessment  History & Physical Examination

 Out-Patient Laboratory Tests & X-Rays  Two Medication Prescriptions per month

 Medical Nutrition Therapy Consultation  Benefits Screening and Referral

 Eligibility Determination

COUNTY CLIENTS SERVED

Crosby 64 Garza 155 Lubbock 1 Motley 2 Total 222

COUNTY CLIENTS HOURS SERVED CLASS PROGRAM SERVED The Community Living Assistance & Sup- Lubbock 64 52,576 portive Services (CLASS) program is com- mitted to the concepts of participant empow- erment and participant choice in all areas of Hockley 5 10,045 the program, especially in service planning, service coordination, and accountability. Garza 1 5 The CLASS program is a Participant driven program based on a non-medical model. The goal of the CLASS Program is to assist Hale 8 16,274 individuals with developmental disabilities acquired before age 22 to remain in their Lamb 1 5 homes and to be able to function independently in their communities. Castro 2 1,105 South Plains Community Action Association, Inc., was the original CLASS Direct Service TOTAL 81 80,010 Agency in the Lubbock area, and has been in continuous operation since 1993. 93752_AJ 99_SPCAA 20 3_29_2018

Page 20 CONSUMER DIRECTED SERVICES

The Consumer Directed Services (CDS) STIPEN/ Clients Hours program is contracted with the Texas County ESTIMATED Served Served Department of Health Services and WAGES PAID has systems in place to eﬃciently Andrews 1 887.5 $9,008.22 provide all of the required CDS/VFI Carson 1 1,274 $15,469.51 services listed. Castro 1 1,428 $16,980 Crosby 1 1,996 $25,752  Act as the Consumer’s Fiscal & Payroll Agent Culberson 1 3,918.5 $79,958.50  Receive & Process employee time‐sheets Dallam 2 2,004.5 $20,661.28  Prepare & distribute employ‐ Ector 17 21,656 $357,257.61 ee payroll checks twice monthly Garza 1 4,242.75 $55,149.73  Compute and pay all required federal and state employers Gray 1 763.5 $7,996.48 taxes Hale 2 5,035 $56,062.50  Make all required deposits of employment related taxes Hartley 1 510 $7,620  Prepare & le Federal & State Tax related forms and Em‐ Hockley 2 5,306 $59,253.73 ployers Reports Hutchinson  Pay or reimburse expenses for 2 1,108 $10,843.16 employment related costs Lamb 3 5,573 $65,789.59 within 30 days  Maintain records & provide Lubbock 58 122,347.75 $1,630,652.55 summaries of consumer’s payroll and employment relat‐ Lynn 1 2,176 $20,873.26 ed expenses and account balances, Train Consumers in Midland 15 9,644.25 $198,145.25 the CDS/VFI option and other legal requirements Moore 2 1,744.5 $16,744  Provide Consumers with infor‐ mation, orientation, and train‐ Ochiltree 2 2,057 $20,589 ing as needed concerning scal and payroll responsibili‐ Pecos 1 1,120 $11,002.70 ties and obligations as Em‐ ployers Potter 11 12,753 $136,053.27  Conduct online Criminal Histo‐ Presidio 1 847.5 $16,738.23 ry Checks Randall 12 13,905 $183,596.88 Terrell 1 1,393 $13,930 Terry 1 146 $1,460 Tom Green 1 1,878 $17,687.50 Ward 1 752.5 $11,287.50 Wheeler 1 525 $5,171.25 $226,965.2 TOTAL 144 $16,541,007.43 5 93752_AJ 99_SPCAA 21 3_29_2018

SENIOR COMPANION PROGRAM Page 21

�he Senior Companion Program is a service ini�a�ve through which people age 60 and older provide assistance and friendship to other elderly individuals who are homebound and, gener- ally, live alone. By taking care of simple chores, arranging transporta�on to medical appointments, and oﬀering contact to the outside world, Senior Companions o�en provide the services that frail elderly need to live independently. Senior Companions also provide respite care to relieve live-in-caretakers for short periods of �me. �hey usually serve two to four clients through 20 hours of weekly service. Senior Companions not only assist clients with chores such as paying bills, grocery shopping, and ﬁnding transporta�on to medical appointments, they also help make the lives of the people they serve less lonely. Many Senior Com- panions serve clients for several years and form the most meaningful friendship in their lives.

�ccording to the �a�onal Volunteer Center, if an individual were to be paid a rate comparable to their years of e�perience and educa�on for their many volunteer hours, that dollar ﬁgure would be $21.91. Currently, the Senior Volunteers are paid a s�pend of $2.65 per hour. �he clients served by the Senior Companion Program save hundreds of thousands of dollars each year by having the same service provided through the Senior Companion program at the $2.65 versus the $21.91 they would pay for a professional to assist them with their needs.

STIPEN/ COMPANION CLIENTS FIRST HOURS COUNTY ESTIMATED VOLUNTEERS SERVED TIME SERVED WAGES PAID Bailey 3 3 6 2,400 6,360

Cochran 4 7 4 2,628 6,964.20

Garza 1 1 2 960 2,544

Hockley 4 34 5 5,760 15,264

Lamb 19 21 11 17,280 45,792

Lynn 4 6 3 6,240 16,536

Terry 6 7 4 6,000 15,900

TOTAL 41 79 38 41,268 103,000.20 93752_AJ 99_SPCAA 22 3_29_2018

Page 22 PROJECT CHAMPS LUBBOCK

COUNTY of CLIENTS MALE FEMALE TRANS- This program helps to improve the quality, avail- RESIDENCE SERVED GEN- ability, and organi�a�on of health care and sup- DER port service for individuals with a medical diag- MTF nosis of HIV/AIDS. Funds will be used to devel- Andrews 1 1 0 0 op or enhance access to a comprehensive con- �nuum of high quality, community-based care Bailey 3 3 0 0 for individuals and their families. Castro 1 0 1 0 Funding is speciﬁcally for individuals living with HIV and AIDS, who need it most, and those Cochran 2 1 1 0 without any other means of paying for needed Crosby 3 2 1 0 care and treatment. This money pays for services for an infected/aﬀected person who either Dawson 2 2 0 0 has no personal means of paying and/or whose insurance does not cover the service. Deaf Smith 1 1 0 0 Informa�on included in this report was gath- Ector 2 2 0 0 ered from the AIDS Regional Informa�on and Floyd 6 4 2 0 Evalua�on System �ARIES�, which was developed by the State of Texas, the County of San Gaines 2 2 0 0 Diego, the County of San Bernardino, and the State of California. The goal of ARIES is to en- Garza 2 2 0 0 hance services for clients with HIV by helping Hale 12 10 2 0 providers automate, plan, manage, and report on client data. Hockley 6 6 0 0

Howard 1 1 0 0

Lamb 10 8 2 0

Lubbock 312 250 59 3

Lynn 5 5 0 0

McClennan 1 1 0 0

Motley 1 1 0 0

Parmer 2 0 2 0

Potter 1 0 1 0

Scurry 1 0 1 0

Swisher 1 0 1 0

Terry 8 8 0 0

Yoakum 5 3 2 0

TOTALS 391 313 75 3 93752_AJ 99_SPCAA 23 3_29_2018

PROJECT CHAMPS LUBBOCK Page 23

SERVICE CATEGORY FUNDING TOTAL UNITS OF SOURCE COST SERVICE

Housing Subsidy Assistance/Tenant Based Rental Assistance HOPWA $66,644.05 166 (TBRA) Supportive Services / Case Management, Client Advocacy, Ac- HOPWA $44,287.80 574 cess To Benefits/ Services Case Management (non Medical) Ryan White $15,313.77 379

Health Insurance Premium Assistance & Cost Sharing Assistance Ryan White $8,730.45 128

Medical Case Management Ryan White $34,929.50 515

Mental Health Services Ryan White $4,050 41

Oral Health Services Ryan White $13,887 25

Outpatient/Ambulatory Medical Care/Infectious Diseases Ryan White $61,996.92 1205

Rehabilitation Services/Speech Therapy Ryan White $1,016.48 16

Case Management (non-medical) Tx State Services $6,645.97 22

Food Bank/Food Vouchers Tx State Services $1,824 304

Medical Case Management Tx State Services $12,089.98 857

Medical Transportation Services Tx State Services $240 80

Oral Health Services Tx State Services $4,321 19

Outpatient/Ambulatory Medical Care Tx State Services $21,128.88 645

Emergency Financial Assistance (RX Assistance) Tx State Services $481.62 47

Case Management (non-medical) State Services—R $17,333.21 273

Food Bank/Food Vouchers State Services—R $293 287

Medical Transportation Services State Services—R $24 8

Oral Health Services State Services—R $15,301 25

Outpatient / Ambulatory Medical Care State Services—R $25,818.87 264

Emergency Financial Assistance (RX Assistance) State Services—R $4,074.23 37

Health Insurance Premium & Cost Sharing Assistance State Services—R $3,664.39 5

Emergency Housing Assistance State Services—R $285.44 1

Referral For Health Care / Supportive Services State Services—R $12,094.20 266 93752_AJ 99_SPCAA 24 3_29_2018

Page 24 PROJECT CHAMPS EL PASO

This program helps to improve the quality, availability, COUNTY of CLIENTS MALE FEMALE TRANS and organization of health care and support service for RESIDENCE SERVED GENDER MTF individuals with a medical diagnosis of HIV/AIDS. Funds will be used to develop or enhance access to a Brewster 0 0 0 0 comprehensive continuum of high quality, community- based care for individuals and their families. Culberson 0 0 0 0 Funding is specifically for individuals living with HIV and AIDS, who need it most, and those without any El Paso 365 320 42 3 other means of paying for needed care and treatment. This money pays for services for an infected/affected person who either has no personal means of paying Hudspeth 0 0 0 0 and/or whose insurance does not cover the service. Jeff Davis 0 0 0 0 Information included in this report was gathered from the AIDS Regional Information and Evaluation System (ARIES), which was developed by the State of Texas, Presidio 1 1 0 0 the County of San Diego, the County of San Bernardi- no, and the State of California. The goal of ARIES is TOTALS 366 321 42 3 to enhance services for clients with HIV by helping providers automate, plan, manage, and report on client data.

SERVICE CATEGORY FUNDING TOTAL UNITS OF SOURCE COST SERVICE

Housing Subsidy Assistance/Tenant-based Rental Assistance (TBRA) HOPWA $154,520.95 326

Supportive Services/Case Management, Client Advocacy, Access to Benefits/ HOPWA $56,265.95 208 Services

Case Management (non Medical) Ryan White $13,814.52 127

Health Insurance Premium Assistance & Cost Sharing Assistance Ryan White $5,560.51 26

Medical Case Management Ryan White $56,026.11 1210

Mental Health Services Ryan White $3,360 48

Oral Health Services Ryan White $98.25 1

Outpatient/Ambulatory Medical Care/Infectious Diseases Ryan White $190,330.18 2847

Case Management (non-medical) Tx State Services $12,657.70 425

Emergency Financial Assistance (RX Assistance) Tx State Services $787.65 64

Medical Case Management Tx State Services $9,393.38 364

Medical Transportation Services Tx State Services $1,153.97 193

Outpatient/Ambulatory Medical Care/Infectious Diseases Tx State Services $50 1

Case Management (non-medical) State Services-R $2,754.36 382

Health Insurance Premium & Cost Sharing Assistance State Services-R $138.49 1

Medical Transportation Services State Services-R $322.50 85

Mental Health Services State Services-R $490 7

Oral Health Services State Services-R $717.60 9

Outpatient / Ambulatory Medical Care State Services-R $9,784.41 261

Referral for Health Care / Supportive Services State Services-R $13,033.21 487 93752_AJ 99_SPCAA 25 3_29_2018

WOMEN, INFANTS, & CHILDREN Page 25

One of the most popular programs oﬀered by SPCAA, COUNTY CLIENTS SERVED the WIC program is one of the vital sources of health care for low‐income women and families during and after Andrews 5,436 pregnancy, as well as for infants and children up to the Brewster 1,476 age of ve. WIC is also an important source of nutrition, education and supplemental nutritious foods. WIC is Cochran 900 very instrumental in the promotion of the importance of breastfeeding and immunization for infants and children. Crockett 504 WIC is not an entitlement program as Congress does not Culberson 888 set aside funds to allow every eligible individual participa‐ Dawson 5,952 tion in the program. WIC is a federal grant program for which Congress authorizes a specic amount of funds Dickens 480 each year. WIC can be found virtually anywhere there is one of the following: Ector 45,396

 County Health Department Gaines 9,984

 Hospitals Garza 1,728 Hockley 10,368  Mobile Clinics Howard 7,644  Community Centers Kimble 636  Public Housing Sites Lubbock 92,196  Schools Lynn 1,296  Migrant Health Center and Camps McCulloch 2,376  Indian Health Services facilities Martin 1,368

Midland 34,812

Pecos 4,548

Presidio 4,212

Reeves 3,660

Reagan 1,008

Schleicher 276

Sutton 852

Terry 6,924

Upton 1,776

Ward 2,568

Winkler 1,752

Yoakum 3,564

Total 253,950 93752_AJ 99_SPCAA 26 3_29_2018

Page 26 NAVIGATOR PROGRAM

PANWEST TX NAVIGATOR CONSORTIUM

Through the PanWest TX Navigator Program, certified navigator staff provide education and outreach to uninsured individuals March 1, 2017– February 28, 2018 above 100% of the Federal Poverty Level residing in 96 Texas counties in the South Plains, West Texas, and the Panhandle to raise awareness of the Health Insurance Marketplace and also Face to Face appointments 2,392 refer to other assistance programs when applicable, such as Primary Health Care (PHC), county indigent programs and Actual Enrollments of individ- FQHCs. In addition, certified navigator staff assist uninsured individuals above 100% of the Federal Poverty Level with in uals into QHP’s (Qualified 709 person, face-to-face assistance; preparing insurance applica- Health Plans) tions; both electronically and on paper; determining affordability of insurance plans and eligibility in Marketplace insurance plans; Outreach Events 1,262 enrolling in healthcare coverage; applying for exemptions as they qualify; and learning how to utilize new insurance benefits and coverage.

Project CHAMPS El Paso Staff recognized at the El Paso PanWest TX Ryan White Part B Annual Provider Meeting Community Mobilization Annual Meeting for their involve- at StarCare Institute ment and their work in the El Paso HSDA (HIV Service Delivery Area) and community. 93752_AJ 99_SPCAA 27 3_29_2018 93752_AJ 99_SPCAA 28 3_29_2018

Page 28 WORKFORCE PROGRAM

South Plains Community Action Association is the managing contractor for the Work‐ force Programs in West Texas. Working closely together with Workforce Solutions of the South Plains, we are able to assist thousands of individuals with job access, training programs and educational opportunities. The SPCAA Workforce program is capable of connecting companies with good hard working people becoming an important invest‐ ment for the community. In 2015, the Workforce Innovation and Opportunity Act (WIOA) was enacted and re‐ placed the old Workforce Invest Act (WIA), and will be in place until the year 2020. The purpose of WIOA is to better align the workforce system with education and economic development in an eﬀort to create a collective response to economic and labor market challenges at the national, state and local levels. WIOA’s new focus is to increase the employment, retention, and earnings of participants, increase attainment of recognized credentials by participants, improve the quality of the workforce, reduce welfare de‐ Don Hill pendency, increase economic self‐suﬃciency, meet the skill requirements of employers, Workforce Director and enhance the productivity and competiveness of the Nation.

SNAP & WIOA WIOA WIOA Non-Custodial CHOICES Employment COUNTY Adult Dislocated Youth Parent TAA & Training

Bailey 4 0 7 11 0 2 0

Cochran 2 0 0 4 0 1 0

Crosby 0 0 8 23 0 0 0

Dickens 0 0 0 3 0 0 0

Floyd 4 2 1 2 0 1 0

Garza 0 0 0 0 0 0 0

Hale 20 10 12 57 21 25 15

Hockley 5 4 1 75 18 27 0

Lamb 6 30 6 44 10 11 38

Lubbock 49 10 30 629 191 111 3

Lynn 0 0 0 9 0 0 0

Motley 0 0 0 0 0 0 0

Terry 8 5 9 45 8 59 0

Yoakum 0 0 1 6 0 0 0

TOTAL 98 61 75 908 248 237 56 93752_AJ 99_SPCAA 29 3_29_2018

WORKFORCE PROGRAM Page 29

Career Center Lubbock Plainview Brownfield Levelland Muleshoe

Job Referrals 11,702 7,655 3,446 2,386 1,051 Universal 28,372 13,756 8,551 7,256 4,272 Services Job Orders Taken 4,507 520 399 333 128

TOTAL 44,581 21,931 12,396 9,975 5,451

Total Number of Employers served on the South Pains 2,423

Total UI Claimants served on the South Plains 5,951

Total Job Seekers served on the South Plains 19,147

Over 4,000 High School Juniors and Seniors across the South Plains attended the South Plains Career Expo

Total Career Center Services provided 94,334 93752_AJ 99_SPCAA 30 3_29_2018

Page 30 WORKFORCE SUCCESS STORY

Crystal Ramirez entered a Workforce Solutions South Plains’ special programs employed part time making minimum wage. Crystal knew there was something better for her future, and she decided to continue her job search with the assistance of Workforce Solutions staff. After diligently searching for a better job, she was hired on July 4th, 2017, working full time for better wages. Ms. Ramirez is currently in the running for a management position, and she was informed by her employer that due to her diligence and determination she may be promoted. Ms. Ramirez stated, “Workforce Solutions has encouraged and motivated me to strive for a multitude of goals that I wouldn’t have thought were possible otherwise.”

Scott Craft worked for Cargill Meat Solutions for over 3 years. Scott states, “When Cargill shut down I was feeling out of sorts; I did not know what I was going to do after I lost my only income, and I was scared.” I went into the Workforce career center looking for work, and I asked questions about school or training. With guidance from Trade Adjustment Assistance Program (TAA) staff, I could attend the Universal Technical Institute’s Diesel and Industrial Technician Certificate Program. “TAA staff gave me the much- needed assistance, and they made me feel thankful.” Scott graduated in December 2016 and is currently employed with Bruckner’s Mack & Volvo in Lubbock as a Diesel Engine Technician.

Alexandrea Rodriguez enrolled in the WIOA Youth Work Experience

program at Workforce Solutions South Plains, and soon found a full-time job with Bybees Boutique here in Lubbock. Alexandrea states, “I did not know where to go to find a job. I did not know where to start. I heard about Workforce Solutions and decided to check it out. It turns out that it was the right place to go. I highly recommend going to the Workforce Solutions. They have great service and before you know it, you have that job you have been searching for.”

David Arellano was laid off after being employed for 7 years in a lead position at Cargill. David stated, “I was like everybody in the town of Plainview who felt the impact of this life changing moment, I never knew thought one day that I would one day lose the support of having income to become unemployed.” He did some research at South Plains College and decided to enroll in training with the assistance of the TAA program. David completed the training with an Associate Degree as a Certified Surgical Technologist in December 2016. He is currently employed for Covenant Hospital Plainview, he stated “my caseworker (Mary Jane Gonzalez) was a big part of my success as well as my faith and the support of family. 93752_AJ 99_SPCAA 31 3_29_2018

GARZA COUNTY NEW OFFICE Page 31

This past year, SPCAA moved into a new office. Our many thanks to Mr. Giles Dably, Jr., for making this building such a wonderful place for our employees in the Community Ser- vices program, the WIC program, the SPARTAN Transportation program, as well as the public to be welcomed into. Mr. Dalby put in many hours of work and money into this building for South Plains Community Action Association. We are very proud and happy to have a great location in Post, Texas. An Open House was held August 3rd, 2017, and the pictures below shows Mr. Powell, the local Chamber of Commerce, and staff having a ribbon cutting ceremony. 93752_AJ 99_SPCAA 32 3_29_2018

Page 32 SUCCESS STORY

It has been about one year ago since Mr. Flores first This success story is about a client enrolled walked into the South Plains Community Action in the Transition Out of Poverty Program office. Mr. Flores was almost blind and always (TOP). In 2017, Ms. Wynette Sanders is a walked with his arms and hands in and outreach single mother of 5 children came into our position for guidance. His vision was so poor that in office seeking assistance as she was strug- order to read something he had to hold it inches gling to pay for necessities in taking care of from his face. Small tasks became huge obstacles her children and household needs, such as for him. Mr. Flores informed me that he was not assistance with her utility bills, which were able to work because of his visual impairment. He extremely high, due to her home being all tried farming which unfortunately ended up in him electric. At the time she came in, Wynette destroying some good crop. I referred Mr. Flores to asked about assistance with continuing her Texas Workforce Solutions and he spoke with a education to better her possibilities of ac- vocational rehabilitation services counselor. After quiring employment. Wynette wanted to several appointments with Workforce, Mr. Flores obtain a better paying job in which she could provide for her family. She was en- was referred to an ophthalmologist. He was quickly rolled in TOP case management. CSBG diagnosed as having cataracts. Mr. Flores was funding was available to pay for her educa- eligible for services provided by the rehabilitation tion and training expenses, and Wynette program and had surgery on his right eye on Sep- was able to enroll in a course for Phleboto- tember 26, 2017. Since then, he has been able to my. Ms. Wynette Sanders completed the read and see so much better. He hopes to have course and received her “Certified Phlebot- cataract removal on his left eye soon. Although his omy Technician” certification. medical care is still an ongoing process, Mr. Flores can now look forward to the future. Mr. Flores received the care he needed with the partnership of many agencies including the Workforce, Adult Pro- tective Services, SPCAA, and even with the help of individuals in the community. 93752_AJ 99_SPCAA 33 3_29_2018

HEAD START & EARLY HEAD START ACTIVITIES Page 33

Congratulations to the SPCAA-Little Steps Head Start program in Littlefield, TX won first place in the Advancing the Oral Health Movement in Texas photo campaign in the organi- zational category. Congratulations to Mary Ramos and her students for providing photos of their oral health educational activities in February to compete in the #SmilesAreBiggerInTexas children’s oral health campaign.

Each child was provided with a lego block and placed play dough in between lego and then used yarn as dental floss so that children were allowed to floss and see why it is important to brush daily and then floss. Children really enjoyed this activity. They asked if this is what is in their teeth.

Lynn County Early Head Start parents and children enjoying an Easter egg hunt. The children also were enjoying their play time with their parents and coloring. 93752_AJ 99_SPCAA 34 3_29_2018

Page 34 HEAD START ACTIVITIES

Children from the Creative Zone and SHAPES Academy Head Start centers having fun learning how to build struc- tures, learning how to write and draw, learning how to socialize and col- laborating as well as learning parent- ing skills. 93752_AJ 99_SPCAA 35 3_29_2018

LUBBOCK HEAD START / EHS ACTIVITIES Page 35

Head Start and Early Head Start Lubbock center. Teachers, and parents interacting with the students. In the bottom right corner, one student is holding his drawing and proud of his paper that states “Good Job!” 93752_AJ 99_SPCAA 36 3_29_2018

Page 36 EHS CUB HOUSE

Early Head Start Cub House parent, teachers and children socializing and interacting with various activities. Children having fun with paint activities. 93752_AJ 99_SPCAA 37 3_29_2018

SUCCESS STORY Page 37

Last year, Ms. Arlene Guerrero came in This past November, Ms. Katrina Abbey concerned with electrical problems in her came into our office seeking resources mobile home. Her husband is disabled to get to Lubbock. Ms. Abbey is home- and because he has very limited mobility less and was temporarily staying at the she was afraid something drastic could local Budget Inn. Our MET Experience happen while she was at work. The lights worker—Dee Holland— referred her to started flickering and the breaker box several shelters in Lubbock and to eventually caught on fire. Arlene, her SPARTAN Transportation. On Novem- husband and young daughter left to move ber 28th, Ms. San Juana Luera, SPAR- in with family members. After coming in to TAN Driver, provided transportation for complete a pre-application for Section 8, Ms. Abbey to come for an appointment she received an appointment letter for her in Post, Texas. She is currently staying housing interview in September. But this at the Salvation Army, where she re- time, Ms. Guerrero and her family moved sides in a dorm with nine other women. into a duplex which luckily accepted Sec- Ms. Abbey is looking forward to starting tion 8 vouchers. On January 20th, she her new job ringing the Salvation Army came in to let us know she was approved bell for the holiday season. She is ex- and had just come back from signing the tremely grateful that her life seems to Section 8 contract. She felt fortunate and have turned around and commented on blessed that they were eligible to receive the strong support system she has housing assistance. found in Post and Lubbock, Texas. 93752_AJ 99_SPCAA 38 3_29_2018

Page 38 SUCCESS STORY

Floyd County — Through the CSBG Discretionary program, Mr. Joe and Nora Zavala of Floydada, were participants through the TOP’s program (Transitioning Out of Poverty). The Zavala’s received assistance with getting tires and an oil change for their vehicle, plus a $50 gas card. They also received a $150 grocery gift card to any Wal-Mart store. Both Joe and Nora were thankful for the services and gift cards, especially right before the Christmas Holiday. SPCAA was able to assist them and they sent the agency a Thank You card in show of appreciation.

Floyd County — Enrolled in the TOPs program, this single parent working full-time is appreciative of all the services SPCAA provided to her and her family. Ms. Laura DeLeon is a single female parent working hard to provide for her family. Through the CSBG Discretionary Funds program, Laura was able to receive a set of 4 new tires, an oil change, and a $50 gas card to help her maintain her vehicle, which she uses daily for her job and to attend college classes in Lubbock. The DeLeon family also received a $200 grocery gift card to use at any Wal-Mart store. The DeLeon family is very grateful to the staff of SPCAA and wrote them a Thank you letter.

Floyd County — Helping our elderly is always a priority for SPCAA. Meet Ms. Leddie Wall, a single elderly lady referred to SPCAA by a Hospice agency. Ms. Wall had health issues and in need of an air conditioner during the peak hot season of summer. Her old unit quit working and she was in need of a comfortable cooled home environment for her health wellness. The day she received her A/C unit, Ms. Wall called the local SPCAA office and wanted to show the staff what a difference it made for her home. The photos below were taken the day of the unit delivery. Staff took time to visit with her and she had such a big beautiful happy smile. Ms. Wall passed away a few months after these photos were taken. 93752_AJ 99_SPCAA 39 3_29_2018

SERVICE UNITS PROVIDED Page 39 93752_AJ 99_SPCAA 40 3_29_2018

FUNDED COUNTY SERVICE AREA

A few facts about SPCAA's service area:

 It includes 126 counties.  That's one less than half of all counties in the state.  It includes over 144,000 square miles.  Only four states - Alaska, Texas, California, and Montana - are larger than our service area.