May 17, 2011
Florida’s Turnpike Enterprise Interoperability and All Electronic Toll Collection Workshop How Common and Commercial Solutions achieve Interoperability Rick Nelson, Director of Toll Operations Florida’s Turnpike Enterprise 1 Agenda
• Paradigm Shift – Transformation to AET
• Florida’s Turnpike Enterprise Common Specification Standards – Airport Parking – Money Services
• Future of open standards in Toll Industry
2 Toll Industry Paradigm Shift
Introduction of toll booths and acceptance 1957 of cash
Addition of both Electronic Toll Collection 1999 and cash. 1999 Dedicated ETC lanes for SunPass
2003 Dedicated Open Road Tolling Lanes
Single dedicated express lanes(I-95) to 2007 provide mobility for customers
Tear down those toll booths – implement All Electronic Tolling on Homestead Extension of 2011 the Florida’s Turnpike – 85% SunPass participation on HEFT! 3 ORT/AET = Transaction Based System
Transactional System Account Management System Roadside Systems (UFM) Transaction Database(s) Record Retention, Backup and SunToll (TBP and SunPass Archiving Accounts) Maintenance online Management Customer Relationship Management Systems (roadside) Credit Card Gateway System Monitoring (host) Parking initiatives (M-Commerce) Sales/replenishment retail Channels Interoperability Partner Interface Payment Processing SunPass Website
Auditing/ Reconciliation Systems
Closed Circuit Television Physical Access Control Security Program and PCI Compliance Traffic Revenue Audit Application Enterprise and Operational Reports Financial Accounting System Independent Roadside Audits SunWatch Operations Center SunPass Accounting Center
4 Common and Open Specifications
• Intended to define information required for exchange by systems to create a transaction
• Leverage existing commercial or existing products.
• Standardize testing and configuration
Open Standards provide flexibility and options
5 Airport Parking
• Added Value for SunPass Customers • Statutory Authority 2007 • Coming to Airports Around FL Soon
6 Airport Parking Business Case
• Single Interface with one business process provided to all partners. • No fee’s to Airport for first two years until operation is established. • Flat credit card fee that is trued up at the end of each month. • Flat transaction fee of 13 cents(adjusted up for CPI if needed)
7 Money Services Business
• Why ? • Development of Interface • RFP • Deployment schedule • POS locations
8 Example – Interface Control Document
SunPass Host System / RSP Interface • Transaction Customer RSP SunPass Host System Cust enters Validate transp id Transponder ID twice
Interfaces Request Balance Validate Inquiry Transponder
Display Get Customer Balance Display Error Transponder Cancels Minimum Message and Account Replenishment • Reports Transaction Amount if applicable Status
Yes No Get Balance, Cust Valid for Minimum submits Replenishment Replenishment Repl ? amount and Amt • Purchase ID File details Balance Inquiry Response Cust begins txn Process Payment with cashier
Process Submit Replenishment • Testing and auditing Replenishment Request and Request Response
System Unavailable (‘2’) or No Response
Customer Valid Response Response code 0 or 1 receives (‘0’) or 2 or No Response ? receipt
Invalid Response (‘1’)
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9 Future of Toll Industry
• Multiple Payment Providers
• Consolidated Transportation Payment systems
• Nationwide Interoperability – SunPass/E-ZPass Agreement – Regional and National Toll Tag Technology
10 In Closing
“The Internet is fundamentally based on the existence of open, non-proprietary standards” - Vint Cerf
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