Ease of Doing Business and Efficient Government Services Delivery Act of 2018 As an Attached Agency of the Office of the President

LGU SAN CARLOS CITY NEGROS OCCIDENTAL

CITIZEN’S CHARTER 2019 (1st Edition)

I. Mandate The Anti-Red Tape Authority (ARTA) oversees the implementation of the Ease of Doing Business and Efficient Government Services Delivery Act of 2018 as an attached agency of the Office of the President.

II. Vision ARTA envisions an efficient, effective, and transformative government that aspires to be Globally-competitive. We aim to be an authority that creates opportunities for businesses and provides world-class government service to create a better life for the Filipino people.

III. Mission ARTA commits to be a catalyst of change by advocating for better regulatory environment, eliminating red-tape, and implementing reforms and initiatives to promote fast and effective government service delivery, improving the ease of doing business in the country.

IV. Service Pledge

We commit to:

Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and corruption; Capacitate government agencies to reengineer its systems and procedures to reduce processing time and regulatory burden for the transacting public; Promote the implementation of simplified requirements and procedures that will reduce red tape and expedite business and non-business related transactions in the government; Provide assistance to the public in filing and investigating complaints against government agencies and/or officials for non-compliance to R.A. 11032. Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break

V. List of Service

CITY ADMINISTRATOR’S OFFICE 6 (CAO) CITY INFORMATION OFFICE 7 (CIO) INFORMATION TECHNOLOGY & COMPUTER SERVICES OFFICE 14 (ITCSO) CITY AGRICULTURE OFFICE 17 (AGRI) CITY ASSESSORS OFFICE 34 (CAO) CITY BUDGET & MANAGEMENT OFFICE 51 (CBMO) CITY ENGINEERING DEPARTMENT 57 (CED) CITY ENVIRONMENT MANAGEMENT OFFICE 64 (CEMO) CITY HEALTH OFFICE 68 (CHO) CITY LEGAL OFFICE 91 (CLO) CITY MAYOR’S OFFICE 93 (Mayors Clearance and Certification) BIDS & AWARDS COMMITTEE 101 (BAC) BUSINESS PERMIT & LICENSING OFFICE 108 (BPLO) CITY DISASTER RISK REDUCTION MANAGEMENT OFFICE 114 (CDRRMO) COOPERATIVES & LIVELIHOOD DEVELOPMENT OFFICE 117 (CLDO) CITY MAYORS OFFICE HOUSING 125 (San Carlos Integrated Housing Authority) NEGOSYO CENTER 127 (San Carlos City Investment Center) PUBLIC EMPLOYMENT SERVICE OFFICE 132 (Special Recruitment Activity) CITY SPORTS OFFICE 137

TOURISM 140 (Issuance of Locational Permit for Advertisement, Sign, Signboard and Billboards) CITY PLANNING & DEVELOPMENT COORDINATOR’S OFFICE 148 (CPDCO) CITY SOCIAL WELFARE & DEVELOPMENT OFFICE 152 (CSWDO) CITY TREASURER’S OFFICE 169 (CTO) CITY WATERWORKS DEPARTMENT 180 (CWD) GENERAL SERVICES DEPARTMENT 197 (GSD) SAN CARLOS CITY HOSPITAL 201 (SCCH) CITY PUBLIC LIBRARY 230 OFFICE OF THE CITY ACCOUNTING 239 (OCA) OFFICE OF CITY CIVIL REGISTRAR 243 (OCCR) OFFICE OF HUMAN RESOURCE MANAGEMENT 247 (OHRM) PUBLIC MARKET & SLAUGHTERHOUSE DEPARTMENT 251 (PMSD) SANGGUNIANG PANLUNGSOD 267 (SP) PROCESS FLOW (FEEDBACK MECHANISM) 271 LIST OF OFFICES 272

This LGU strictly observed the minimum health protocol set by Inter-Agency Task Force (IATF) (i.e. social distancing, wearing of Facemask and Face Shield)

Wearing of Short pants and Sleeveless shirt is strictly prohibited in entering the City Hall premises.

City Administrator’s Office

City Information Office (CIO)

Request for Coverage, Photos, Video Clips, Newsletter, Social Media Postings and Web Posting

Office or Division: CITY INFORMATION OFFICE C lassification: Simple Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT G2C - GOVERNMENT TO CITIZENS Who may avail: Concerned Citizens, City government officials and employees, National Government agencies, Media, NGOs, POs and Socio-Civic organizations, Business sector, Religious and cultural organizations, National policymakers and legislators, Overseas Filipinos, Academe and research institutions CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request City Information Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Submit letter request Stamping of date and time TIME

received 5 minutes Receiving Staff none Assigned request to personnel Eddie Flor C. 5 minutes Silva, Info Officer 2 Prepares and generate request document Half Day Technical Staff Immediate staff / TOTAL None 4 hours 10 minutes Officer of the Day End of transaction

Assisting Provincial/National Gov’t Agencies, Non-Government Organizations in displaying Printed Materials such as posters and Notices

Office or Division: CITY INFORMATION OFFICE C lassification: Simple Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT G2C - GOVERNMENT TO CITIZENS G2C - GOVERNMENT TO CITIZENS Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request City Information Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Submit letter request Accepts letter and received with None 5 minutesTIME Geraldine Quisido form time and date

TOTAL None 5 minutes End of transaction Immediate Staff/Officer of the Day

Securing copies of newsletters, flyers, brochures and other related informational materials

Submit request for Approves request and assigns Eddie Flor C. None 5 minutes Immediate approval personnel to process request Staff/OfficerSilva, Info Officer of the DayII Processing of request Personnel in-charge prepares Geraldine Quisido form needed printed materials or None 1 day

softcopy and gives it to client Immediate TOTAL None 1 day 10 Immediate Staff minutes Staff/Officer of the *note: copies of Day newsletter are subject End of transaction of available, if none, softcopy will be given to the client through email

Provision of Copy of Video Footages / Photos

Production / Dissemination of Press Releases

Office or Division: City Administrator's Office C lassification: Simple Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT G2C - GOVERNMENT TO CITIZENS Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request City Information Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Assigns personnel to cover the TIME Eddie Flor C. Submits request letter None 2-3 minutes programs/ Silva, Info Officer II Personnelprojects/activities assigned (PPAs) gather of office Assigned None 4 hours information/concerned personnel facts/figures/ of the PPAs Immediate Write news/feature articles for Assigned None 1 hour Staff/Officer of the Press Release Daypersonnel

Submit news/feature news to the Eddie Flor C. None 15 minutes Information Officer for review Silva, Info Officer II Distribute /posts Assigned 2-3 minutes news/features/photos to various personnel media outlets through email/FB Immediate pageTOTAL None 5 hrs. 21 mins. Staff/Officer of the End of transaction Day

Production of Infographics

Office or Division: City Administrator's Office C lassification: Simple Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT G2C - GOVERNMENT TO CITIZENS Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request City Information Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Assigns personnel to take charge TIME Eddie Flor C. Submits request letter None 2-3 minutes of the request office concerned Silva, Info Officer II Personnel assigned gather Assigned None 4 hours information/ personnel Immediate facts/figures/ of the request for Eddie Flor C. Review/Edit infographics by Staff/Officer of the Infographics None 15 minutes Silva, Info Officer Information Officer Day II Submitted Infographics to be Assigned 2-3 minutes posted at LGU Info Page/Agency personnel concerned Immediate TOTAL None 4 hrs. 21 mins. Staff/Officer of the End of transaction Day

INFORMATION TECHNOLOGY and COMPUTER SERVICE OFFICE (ITCSO)

Repair & Various Information Technology & Communications (ICT) Equipment Information Technology & Computer Service Office (ITCSO)

Office or Division: City Administrator's Office C lassification: Simple Type of G2G TWrahonsa mcatiyo nav: ail: National and Local Government Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1Request Letter/Phone Call/ Lodge Complaints FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS TO TIME RESPONSIBLE BE TIME 1. Lodge a - Reviews/checks the problem and P AID Technical

complaint to ITCSO analyzes the possible cause service report none 15 minutes via letter or phone call -For phone calls, conducts basic troubleshooting by giving easy and simple steps to remedy the problemIf the problem still persists, advises the client to bring the equipment to the ITCSO repair and maintenance division for further checking /assessment Checks the availability of the technicians to deploy for an onsite repair/maintenance Endorses the Receives and records the M.R. 1 – 3 days Technical defective Holder information and service report equipment/machine equipment’s specification to the office for checking and Inspect/checks the machine for assessment assessment If equipment is still serviceable, technician recommends for repair or replaced of parts. Otherwise, request for new equipment/machine is recommended

Returns to office for Updates technician service report None 10 minutes Technical follow-up/fetches and furnishes copy to the end user services report machine (TSR)

Returns equipment/machine to the end-user

TOTAL None 3 days and 25 minutes End of transaction

CITY AGRICULTURE’S OFFICE (AGRI)

Registry System for Basic Sectors In Agriculture (RSBSA) Validation/Updating

A validation and updating activity in coordination with DA for a centralized registration system of local rice farmers in the 5 rice barangays to facilitate their availment of DA funded projects and/or programs.

Office or Division: City Agriculture Office - Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government Issued Valid ID Client 2. Latest 2x2 ID picture Client 3. Brgy. Certification (stating the farm parcel) Respective Barangay FEE TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Brings to the City 1.1 Checks the completeness None 5 minutes Farm Supervisor Agriculture Office all of requirements and assign (Rice Program) the requirements and AT to interview client request for RSBSA validation/updating 2. Accomplishes the 2.1 Interviews and facilitate None 10 minutes Farm Supervisor RSBSA Form filling out of RSBSA form (Rice Program) Agricultural 2.2 Assigns client RSBSA None 10 minutes Technician (Rice Code, encode client data, and Program) forward to DA the client's RSBSA Form TOTAL None 25 minutes

Rice Crop Manager (RCM) Fertilizer Recommendation

Office or Division: City Agriculture Office - Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government Issued Valid ID Client 2. Assigned RSBSA Code City Agriculture Office FEE TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Proceeds to the City 1. Schedules the RCM Agriculture Office to interview and assign a field None 5 minutes Farm Supervisor request for RCM interview technician (Rice Program) schedule 2. Accomplishes the RCM 2.1 Coordinates the None 2 minutes questionnaire schedule with the requesting party Field Technician 2.2 Interviews and None 6 minutes (Rice Program) processes the data for fertilizer recommendation 3. Receives the RCM 3. Let the farmer sign the None 2 minutes fertilizer recommendation receiving copy for personal farm use 3.2 Follow-ups if the farmer None 5 minutes Field Technician was able to use the (Rice Program) recommendation TOTAL None 20 minutes.

Rice Competitiveness Enhancement Fund (RCEF) Seed Distribution

Office or Division: City Agriculture Office - Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government Issued Valid ID Client 2. Assigned RSBSA Code City Agriculture Office FEE TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Proceeds to the City 1. Coordinates the schedule None 5 minutes Agriculture Office to with the requesting party Farm Supervisor request for RCEF pre- (Rice Program) master listing schedule 2. Accomplishes the 2.1 Conducts the RCEF pre- None 3 minutes RCEF pre-master list master listing Farm Supervisor 2.2 Coordinates the schedule (Rice Program) of RCEF orientation & None 2 minutes Field Technician (Rice Program) distribution schedule 3. Attends the RCEF 3.1 Orients the guidelines of None 15 minutes orientation and the RCEF program with the distribution schedule client Farm Supervisor and receives the (Rice Program) certified rice seeds 3.2 Releases the RCEF rice Field Technician (Rice Program) seeds None 10 minutes

TOTAL None 35 minutes

Crop Insurance Indemnity Claim

Office or Division: City Agriculture Office - Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government Issued Valid ID Client 2. Assigned RSBSA Code City Agriculture Office CLIENT STEPS FEE TO PROCESSING PERSON AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Reports damage 1.Files the notice of loss Field Technician occurrence to the field None 2 minutes (NOL) to PCIC (Rice Program) technician 2. Accomplishes and 2.1 Checks, processes and 3 minutes signs the NOL submits NOL to PCIC documents Farm Supervisor 1.1 Checks, processes and 2 minutes (Rice Program) submits NOL to PCIC\ None Field Technician (Rice Program) 2.2 Coordinates the schedule of adjustment with client 3. Attends and guides 3. Assist PCIC adjuster and 5 minutes the PCIC adjuster to lets client sign the adjustment affected area documents

1.2 Coordinates the Farm Supervisor (Rice Program) approval or disapproval of None 2 minutes Field Technician claims with client (Rice Program)

3.3 If claim is approved , coordinates the schedule of 2 minutes claim with client 4. Attends the Farm Supervisor indemnity claim 4. Assists the PCIC personnel (Rice Program) schedule and receives during indemnity claim None 5 minutes Field Technician his/her claim check distribution (Rice Program) TOTAL 21 minutes

Cut Flower Planting Materials Distribution

Office or Division: City Agriculture Office – Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE None - FEE TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Proceeds to the City 1.1 Conducts orientation and None 3 minutes Agriculture Office to assign the AT for area request for availment of validation cut flower planting Farm Supervisor materials (Cut Flower 1.2 Coordinates the validation None 2 minutes Program) schedule with the client and AT assigned 2. Guides the AT during 2.1 Assesses area for crop None 5 minutes field validation and fill suitability Farm Supervisor out and sign the 2 minutes (Cut Flower requisition and issue 2.2 Coordinates the schedule None Program) Field slip of release with client Technician (Cut Flower Program) 3. Attends to the 3. Releases the cut flower distribution schedule planting material and let client Farm Supervisor and receives the sign the Issue and Requisition None 5 minutes (Cut Flower requested CF planting Slip (RIS) Program) material TOTAL None 17 minutes

LGU Rice Certified Seed (CS) Distribution

Office or Division: City Agriculture Office - Crops Division Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: San Carlos City Residents CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government Issued Valid ID Client 2. Assigned RSBSA Code City Agriculture Office FEE TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Proceeds to the City 1. Interviews and fill- None 3 minutes Farm Supervisor Agriculture Office demo out the LGU CS (Rice Program) farm @ Brgy. Codcod liquidation master list Field Technician (Rice Program) 2. Pay the CS cost to 2.1 Receives and Php680.00 (40 2 minutes Farm Supervisor CTO representative records payment (if kgs. bag) (Rice Program) present during release/ to CTO staff is not or Php340.00 Field Technician AT around) (20 kgs. bag) (Rice Program) 3. Attends the purchase 3. Release the LGU None 3 minutes and distribution schedule CS rice seeds Farm Supervisor (every Wednesday, while (Rice Program) stock last) Field Technician (Rice Program) TOTAL Php 680.00 or Php 340.00 8 minutes

Information Education Campaign on Organic Agriculture

Office or Division: City Agriculture Office (crops development management section) Classification: Simple Type of Transaction G2C - government to client Who may Avail: Organic farmers/association/any individual who is a resident of the city CHECKLIST OF REQUIREMENTS WHERE TO SECURE Farmer practitioner of sustainable And/or Natural agriculture that farms with in the city N / A CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches the project- in Initially orient the client charge or City Agriculturist of the requirements Farm Worker I/ or technician assigned needed and schedule NONE 30 minutes Organic Agriculture under Organic Agriculture the IEC in their Technician Development Program community Attends the scheduled Conducts Farm Worker I/ seminar / orientation/ orientation/Seminar/ None 2-3 hours Organic Agriculture training on Organic Training on Organic Technician Agriculture Practices Agriculture practices Prepares Area for Field visit Farm Worker I/ Demonstration after None 2-3 hours Organic Agriculture training Technician Establishment of Field inspection/ Follow Farm Worker I/ Demonstration Area for up visit and provision of None 2-3 hours Organic Agriculture Organic Agriculture available inputs for Technician Practices demonstration and technical assistance Total None 9 hours and 30 minutes

DISPERSAL AND UPGRADING OF SMALL FARM ANIMALS

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: ALL REGISTERED RESIDENTS OF SAN CARLOS CITY CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. BARANGAY ENDORSEMENT Respective Brgy. Captain/Designated Brgy. Kagawad 2. COMMUNITY TAX CERTIFICATE (CTC) Respective Brgy. Residence of the client/CTON / A 3. CLDO CERTIFICATION CLDO CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.)Approaches the City 1.Informs the client/s the Agriculture Office requirements needed on Farm Livestock Production how to acquire dispersal none 5 minutes Superintendent II section to inquire on how animals to avail the program 2.) Goes back to the City 2.1 Receives and validates none 5 minutes Farm Agriculture Office and requirements submitted. Superintendent II submit the necessary requirements 1.2 Program briefing/Inform the client/s none 20 minutes Farm with the terms and Superintendent II conditions stipulated in the MOA

2.3 Area validation and assestments of the none 4 hours Farm worker capability of the clients 3.) Signs the 3. Countersigns the MOA none 1 day Farm (Memorandum of of the client/s Superintendent II Agreement/Contract/ City Agriculturist Affidavit of Undertaking) City Mayor 4.)Gets the MOA duly 4. Returns the MOA to the none 30 minutes Notary Public signed by persons client and advice to furnish responsible from the City a copy of a notarized MOA Agriculture Office to be to the City Agriculture certified by the notary Office public 5.) Waits for the 5. Provides animal/s none 4 hours Farm Worker scheduled and applied by the client if it is availability of animals available. Total None 13 hours 25

Vermi/Vermicompost, Trichogramma and Vegetable Seeds Dispersal

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: GENERAL PUBLIC CHECKLIST OF REQUIREMENTS WHERE TO SECURE RESIDENCE CERTIFICATE / ID BARANGAY / CTO CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches the technician Screen/Interviews assigned in your Barangay. the clients about their NONE 3 minutes Technician farm and practices Writes letter request addressed Field visitation Technician to the City Mayor to avail the NONE 5 minutes technology and materials Approval request from the City Wait for the schedule NONE 3 minutes Technician Mayor to release Receives the material needed in Releases the NONE 5 minutes Technician the farm material and seeds Total None 16 minutes

Cultural Practices of different vegetable crops Abaca, Bamboo and Good Agricultural Practices

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: GENERAL PUBLIC CHECKLIST OF REQUIREMENTS WHERE TO SECURE RESIDENCE CERTIFICATE / ID BARANGAY / CTO CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches the technician Screen/Interviews the assigned in your applicant about their farm NONE 3 minutes Technician Barangay. Writes letter request Site / Farm validation NONE 3 minutes Technician addressed to the City Mayor to avail the technology Wait for the schedule of the Schedule the training date, NONE 3 minutes Technician Training venue and accommodation Training proper Releases of hand-outs/ NONE 2-3 days Senior Agriculturist Technology provided Technician Total 3 days and 9 minutes

Availment of Abaca Suckers and Planting Materials

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: GENERAL PUBLIC CHECKLIST OF REQUIREMENTS WHERE TO SECURE RESIDENCE CERTIFICATE / ID BARANGAY / CTO CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches the technician/ Screen/Interviews the assigned in your Barangay. clients about their NONE 5 minutes Farm Worker I farm and practices Proceeds to the area for site Field/Site Validation NONE 1 hour Farm Worker I verification/inspection Wait for the schedule releases Records the number NONE 5 minutes Farm Worker I of Abaca suckers for of Abaca suckers to production be released/planted Receives the material needed Releases the NONE 5 minutes Farm Worker I in the farm for Abaca materials production Total None 1 hour and 15 minutes

ARTIFICIAL INSEMINATION IN LARGE ANIMALS

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: ALL RESIDENTS OF SAN CARLOS CITY, NEG. OCC CHECKLIST OF REQUIREMENTS WHERE TO SECURE VALID IDENTIFICATION CARD OWNER CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.) Group Client goes to 1.) Gathers all the animals in the City Agriculture agreed area and put up the NONE 20 minutes Farm Worker II Office to schedule animal chute to restrain the Artificial Insemination animals and conducts Pregnancy Diagnosis and do the Artificial Insemination 2.) If the animal is in 2.) Conduct Artificial NONE 20 minutes Farm Worker II heat. Go to City Insemination not more than 24 Agriculture Office to hours in the time of heat avail Artificial Insemination (for Individual clients only) 3.) Present the animals. 3.) Conducts animal NONE 20 minutes Farm Worker II monitoring if the animals are in pregnant status or in calving status for Calf Drop Record Total None 60 minutes

DISPERSAL OF LARGE FARM ANIMALS

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section) Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: ALL RESIDENTS OF SAN CARLOS CITY, NEG. OCC CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Brgy. Recommendation Office of the Barangay 2. COMMUNITY TAX CERTIFICATE (CTC) Respective Brgy. Residence of the client/CTO 3. CLDO Clearance CLDO Office CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.) Inquire about the 1.) Inform about the program program and conducts intial interview none 5 minutes Farm Worker II 2.) Wait for Area visit 2.) Visit area if the client is none 4 minutes Farm Worker II qualified for the program 3.) Submit all the 3.) Check all the none 5 minutes Farm Worker II requirements required requirements for approval of by the program application 4.) Signing of 4.) Signed Memoramdum of none 1 day Farm Worker II Memoramdum of Agreement (MOA) and Agreement (MOA) discussed about the program 5.) Wait for availability 5.) If the stock is available, it none 4 hours Farm Worker II of stocks will delivered to the recipient immediately 6.) Present the animals 6.) Conduct monthly and none 2 hours Farm Worker II for inspection annual inspection of GSD Personnel stocks Acct. Personnel COA Personnel Total None 1 day, 6 hrs. & 14 mins.

AVAILMENT OF FARM TRACTOR (RENTAL)

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: ALL RESIDENTS OF SAN CARLOS CITY, NEG. OCC CHECKLIST OF REQUIREMENTS WHERE TO SECURE CTC # CITY TREASURER OFFICE Office of the Barangay LEASE OF CONTRACT CITY AGRICULTURE OFFICE, PROJECT IN-CHARGE CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches the project-in Discuss the Terms and charge. condition proper collection of none 10-20 minutes Farm Proceeds to the area rentals and payments for the Superintendent II together with the use of farm equipment Tractor operator. Tractor Operator Area visitation and Validation. none 1-2 Hrs. Signing of Lease of Process all necessary none 10 minutes Farm Contract documents Superintendent II Client is responsible for Once notarized Project In- p 3 minutes Farm signing of Notarization charge advised client to 5,000.00 Superintendent II proceed to City Treasurer Office for initial payment Client present the Set schedule for the said none 10 minutes Farm payment receipt to activity. Superintendent II Project In-charge including the lease of contract. Client is responsible to Once the activity has been none 10 minutes Farm pay the remaining done, In-charge process the Superintendent II amount. order of payment and submit it to client. Client provide xerox Advice client to proceed to copy of their payment to City Treasurer Office for City Agriculture Office payment Total None 2 days, 2 hrs & 43 mins.

AVAILMENT OF GRAFTED MANGO SEEDLINGS AND OTHER VARIOUS FRUIT TREES

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: MANGO GROWERS/FARMERS OR ANY INDIVIDUAL WHO IS RESIDENT OF THE CITY (EXCEPT, BRGY. CODCOD,QUEZON) DISPERSAL CLIENTS OUTSIDE CITY (FOR SALE) AT CITY AGRICULTURE OFFICE. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Proceeds to crops division Client orientation and approach Project In- regarding the program. None 10 minutes Farm charge Issues a note stipulating Superintendent II the amount to be paid. Proceeds to area together Validates/Provide None 1-2 hr. Farm with person responsible technical assistance. Superintendent II from City Agriculture Office (Resident) Presents the note to the City Treasurer Office P30,00/S 10 minutes City Treasurer Office City Treasurer Office and issues OR eedling pay the exact amount stipulated (Non-Resident) Waits for the schedule Set schedule for release None 10 minutes Nursery man/ release of seedling to client Caretaker (Depending on the availability Proceeds to City Agriculture Records the # of seedlings None 10 minutes Farm Superintendent II Office and present OR to to be release and the Project- In charge. issuance of gate pass. Receives the Grafted Release of seedlings to None 10 minutes Nursery Mango Seedlings from the client man/Caretaker caretaker. TOTAL None 2 hrs. & 60 minutes

AVAILMENT OF HIGH VALUE COMMERCIAL CROPS (COFFEE, CACAO, PEANUT)

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION Classification: Simple Type of Transaction G2C - GOVERNMENT TO CLIENT Who may Avail: FARMERS OR ANY INDIVIDUAL WHO IS RESIDENT OF THE CITY CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approaches Project In- Orient client regarding None 10 minutes Farm charge the program. Superintendent II Proceeds to site together Site inspection/Validation None 1-2 Hrs. Farm with Project In-charge and provide technical Superintendent II technician. assistance. Set Schedule for the release of seedlings. Technician Again proceed to City Records the number of None 10 minutes Farm Agriculture Office/Project seedlings to be released Superintendent II In-charge to claim the and client with claim Seedlings. stub/gate pass

Presents claim stub to the Release of seedlings to None 10 minutes Nursery man nursery man and receives client Various seedlings from the City Agriculture Office. TOTAL None 2 hrs. & 30 minutes

CITY ASSESSORS OFFICE (CAO)

ISSUANCE OF TAX DECLARATION OF REAL PROPERTY-(Current Revision to 2001 Gen. Rev.)

Tax Declaration is issued to any individual or entity for their reference or for any legal purposes.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO City and Residence Certificate / Cedula Treasurer's Office, License & Fees Division Representative: Special Power of Attorney or Owner's Person or entity being represented Authorization Any legal document that serve as reference (if Person or entity being represented there is any) Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON BE PAID G TIME RESPONSIBLE 1.Sign-in the Client Log 1) Give the Log Book to the 6 minutes Orven P. Nalzaro Book at the office counter client Admin. Aide II 1.1 Submit the required 1.1 Receive the required Records Div. documents and other documents and check for reference records (if completeness

there is/are any to the 1.2 Give the Request

receiving table for initial Form to the client to be none assessment and filled-up verification 1.3 Issue the order of *Make sure to secure the payment if all the required Order of Payment that documents were given will be issued 1.4 Start processing the Saljun D. request 5 minutes Visitacion, Admin. Aide IV Recods Div. 2) Pay the required fees at 2) Accept the payment Tax 1 minute Jofer Lance the City Treasurer's Office based on the Order of Declarati Sayson, Local by showing the Order of of Payment on - PHP Revenue Payment. *Make sure to 100.00 Collection Clerk secure the Official Receipt Doc. Treasurer's

that will be issued upon 2.1 Issue the Official Stamp - Office/ License & payment Receipt PHP Fees Div. 30.00 3) Return to City 3) Check the Official 1 minute Saljun D. Assessor's Office for Receipt Visitacion Admin. processing and release of None Aide IV Records Tax Declaration 3.1 Issue the Tax Div. Declaration TOTAL:PHP 130.00 / Tax Dec. 13 minutes

ISSUANCE OF TAX DECLARATION OF REAL PROPERTY - (Below 2001 Gen. Rev.)

Tax Declaration is issued to any individual or entity for their reference or for any legal purposes.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula LTO City Treasurer's Office, License & Fees Division Representative: Special Power of Attorney or Owner's Person or entity being represented Authorization Any legal document that serve as reference (if Person or entity being represented there is any) Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Sign-in the Client Log Book 1) Give the Log Book to 6 minutes Orven P. Nalzaro at the office counter the client Admin. Aide II Records Div. 1.1 Submit the required 1.1 Receive the documents and other required documents and reference records (if there check for completeness is/are any to the receiving table for initial assessment 1.2 Give the Request and verification Form to the client to be NONE 20 minutes Saljun D. *Make sure to secure the filled-up Visitacion, Admin. Order of Payment that will Aide IV Recods be issued 1.3 Issue the order of Div. payment if all the required documents were given

1.4 Start processing the request

2) Pay the required fees at 2) Accept the payment Tax 1 minute Jofer Lance the City Treasurer's Office by based on the Order of Declarati Sayson, Local showing the Order of of Payment on - PHP Revenue Payment. *Make sure to 2.1 Issue the Official 100.00 Collection Clerk secure the Official Receipt Receipt Doc. Treasurer's Office/ License & Fees that will be issued upon Stamp - Div. payment PHP 30.00 3) Return to City Assessor's 3) Check the Official None 1 minute Saljun D. Office for processing and Receipt Visitacion Admin. release of Tax Declaration 3.1 Issue the Tax Aide IV Records Declaration Div. TOTAL: PHP 28 minutes 180.00 / Tax Dec

ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Current Record)

Certification is issued to affirm the validity of information as to ownership of real property, any existing and ownership of improvements thereon; as to total real property holdings; and/or as to non-ownership of any real property.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Special Power of Attorney or Owner's Authorization BIR, Post Office, DFA, PSA, SSS, GSIS, Pag- Government Issued Identification Card IBIG, LTO City Treasurer's Office, License & and Residence Certificate / Cedula of representative Fees Division Representative: Special Power of Attorney or Owner's Authorization Person or entity being represented Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag- Residence Certificate / Cedula of representative IBIG, LTO City Treasurer's Office, License & Fees Division CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign-in the Client 1) Give the Log Book to the NONE 6 minutes Orven P. Nalzaro Log Book at the office client Admin. Aide II counter 1.1 Receive the required Records Div. 1.1 Submit the documents and check for required documents completeness

and other reference 1.2 Give the Request

records (if there Form to the client to be filled- is/are any) to the up receiving table for 1.3 Issue the order of initial assessment payment if all the required Saljun D. and verification documents were given 35 minutes Visitacion, Admin. *Make sure to 1.4 Start processing the Aide IV Recods secure the Order of request Div. Payment that will be issued

2) Pay the required 2) Accept the payment based Tax 1 minute Jofer Lance fees at the City on the Order of Payment Declarati Sayson, Local Treasurer's Office by 2.1 Issue the Official on - PHP Revenue showing the Order of Receipt 100.00 Collection Clerk of Payment. *Make Doc. Treasurer's Office/ License & Fees sure to secure the Stamp - Div. Official Receipt that PHP will be issued upon 30.00 payment ) Return to City 3) Check the Official Receipt None 1 minute Saljun D. Assessor's Office for 3.1 Issue the Certification Visitacion, Admin. processing and Aide II Records release of Certification Div. TOTAL:PHP 105.00 PHP 75.00 X No. of RPUs + PHP 30.00 doc. stamp for multiple RPUs in 1 (one) sheet 43 minutes

ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Previous Record)

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Special Power of Attorney or Owner's Authorization BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Government Issued Identification Card LTO City Treasurer's Office, License & Fees and Residence Certificate / Cedula of Division representative Representative: Special Power of Attorney or Owner's Authorization Person or entity being represented Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign-in the Client 1) Give the Log Book to the NONE 6 minutes Orven P. Nalzaro Log Book at the office client Admin. Aide II counter 1.1 Receive the required Records Div. 1.1 Submit the documents and check for required documents completeness

and other reference

records (if there is/are 1.2 Give the Request Form any) to the receiving to the client to be filled-up table for initial assessment and 1.3 Issue the order of Saljun D. verification payment if all the required 1 hour Visitacion, Admin. *Make sure to documents were given 25 minutes Aide IV Recods secure the Order of Div. Payment that will be 1.4 Start proce issued ssing the request

2) Pay the required fees 2) Accept the payment PHP 1 minute Jofer Lance at the City Treasurer's based on the Order of 75.00 / Sayson, Local Office by showing the Payment RPU or Revenue Order of of Payment. Certificatio Collection Clerk *Make sure to secure 2.1 Issue the Official n PHP Treasurer's Office/ License & Fees the Official Receipt that Receipt 30.00 Div. will be issued upon Doc. payment Stamp ) Return to City 3) Check the Official None 1 minute Orven P. Nalzaro Assessor's Office for Receipt Admin. Aide II processing and release Records Div. of Certification 3.1 Issue the Certification TOTAL: PHP 105.00 PHP 75.00 X No. of RPUs + PHP 30.00 doc. stamp for multiple RPUs in 1 (one) sheet 1 hour 33 minutes

ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Previous Record)

Vicinity or section map is issued to serve as reference to verify the exact location and shape of the land and for any other legal purposes.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO Residence Certificate / Cedula City Treasurer's Office, License & Fees Division Representative: Special Power of Attorney or Owner's Person or entity being represented Authorization Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO Residence Certificate / Cedula of City Treasurer's Office, License & Fees Division representative CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1) Sign-in the 1.Give the Log Book to the NONE 6 minutes Orven P. Nalzaro Client Log Book at client Admin. Aide II the office counter Records Div. 1.1 Submit 1.1 Receive the required the required documents and check for documents and completeness

other reference

records (if there 1.2 Give the Request Form is/are any) to the to the client to be filled-up Rodolfo Hibionada, receiving table for Assessment Clerk I initial assessment 30 minutes / Ma. Corazon and verification 1.3 Issue the Order of Hoyumpa, *Make sure to Payment if all required Draftsman I / Mark secure the Order of documents were given Dave R. Pomar, Payment that will Draftsman II be issued 1.4 Start processing the Appraisal Div. request

2) Pay the required fees 2) Accept the at the City Treasurer's payment based on PHP Local Revenue Office by showing the the Order of 250.00 / 1 minute Collection Clerk Order of of Payment. Payment Map Treasurer's Office/ License *Make sure to secure the PHP & Fees Div. Official Receipt that will 2.1 Issue the 30.00 be issued upon payment Official Receipt Doc. Stamp 3) Return to City 3) Check the Assessor's Office for Official Receipt processing and release of None 1 minute Saljun D. Visitacion, Vicinity or Section Map 3.1 Issue the Admin. Aide IV Records Vicinity or Section Div. Map TOTAL: PHP 280.00 38 minutes

FIELD INSPECTION FOR NEW DECLARATION or RENOVATION OF BUILDING and RE-ASSESSMENT OF LAND

Field inspection is conducted upon request of taxpayer for new declaration or re-assessment due to renovation/actual use of the building/structure and re-assessment of the land as per actual use.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Letter Request for Inspection BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Government Issued Identification Card LTO City Treasurer's Office, License & Fees Division Representative: Special Power of Attorney or Owner's Person or entity being represented Authorization Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of LTO representative City Treasurer's Office, License & Fees Division CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING PERSON TIME RESPONSIBLE 1) Sign-in the Client 1) Give the Log Log Book at the office Book to the client counter 1.1 Submit the 1.1 Receive the required documents required documents Orven P. Nalzaro, and other reference and check for Admin. Aide II records (if there is/are completeness None 3 minutes Records Div. any) to the receiving table for initial 1.2 Issue the Order assessment and of Payment if all verification required documents *Make sure to secure were given the Order of Payment that will be issued Pay the required fees Accept the payment Land (per lot): 1 minute Jofer Lance at the City Treasurer's based on the Order Agric. Land - PHP Sayson, Local Office by showing the of Payment 200.00 + 10.00/km. Revenue Order of of Payment. 3.1 Issue the in excess of 5 kms. Collection Clerk *Make sure to secure Official Receipt Treasurer's 45

the Official Receipt radius from Office/ License & that will be issued poblacion Fees Div. upon payment Commercial Land - PHP 400.00 Residential Land - PHP 100.00 Indus. Land - PHP 500.00 + 10.00/km. in Building (per unit): Residential Bldg. - PHP 100.00 Agricultural Bldg. - PHP 100.00 Commercial Bldg. - PHP 300.00 Industrial Bldg. - PHP 400.00 Return to City Check the Official None 1 hr. (w/in city R.M. Dela Assessor's Office for Receipt proper) 1 day Victoria,Jr. LAOO processing and 3.1 Conduct field (outside city I M. D. R. Pomar confirmation of field inspection proper) 2 hrs. Draftsman II inspection and 30 mins. R. C. Hibionada, release of Tax 3.2 Start processing Jr. Asst. Clerk I Declaration & Notice transaction Ma. C. Hoyumpa of Assessment Draftsman I R. L. 3.3 Contact the Cabanillas, client and issue Tax Records Officer Declaration and 1 minute IV Saljun Notice of Visitacion Admin. Assessment Aide IV TOTAL: Land (per lot): Agric. Land - PHP 200.00 + 10.00/km. in excess of 5 kms. radius from poblacion Commercial Land - PHP 400.00 Residential Land - PHP 100.00 Indus. Land - PHP 500.00 + 10.00/km. in excess of 5 kms. radius from poblacion Building (per unit): Residential Bldg. - PHP 100.00 Agricultural Bldg. - PHP 100.00 Commercial Bldg. - PHP 300.00 Industrial Bldg. - PHP 400.00 3 hr. 35 mins. (w/in city proper) 1 day, 2 hrs. 35 mins. (outside city proper)

TRANSFER OF OWNERSHIP OF DECLARED PROPERTY

This is the process of legally transferring ownership of the property/ies to the new declared owner/s as per documents submitted.

Office or Division: City Assessor's Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Notarized Deed of Conveyance Notary Public Tax Clearance & Transfer Tax Fee City Treasurer's Office, Land Tax Division Land Title Registry of Deeds Cert. Authorizing Registration (CAR) Bureau of Internal Revenue (BIR) Representative: Special Power of Attorney or Owner's Authorization Person or entity being represented Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division Notarized Deed of Conveyance Notary Public Tax Clearance & Transfer Tax Fee City Treasurer's Office, Land Tax Division Land Title Registry of Deeds Cert. Authorizing Registration (CAR) Bureau of Internal Revenue (BIR) CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1) Sign-in the Client Give the Log Book None 1 minute Orven P. Nalzaro, Admin. Log Book at the office to the client Aide II Records Div. counter Submit the required Receive the None 2 minutes Ma. Cheryl Sandag Admin. documents to the required documents Aide II Appraisal Div. receiving clerk table and check for for initial assessment completeness and verification Wait while the Start processing the None 2 hrs. R. C. Hibionada, Jr. transaction is being transaction 5 minutes Assessment Clerk I / Ma. processed Cheryl Sandag, Admin. Aide II / RM Dela Victoria, Jr., LAOO I / MD R. Pomar,Draftsman II/M.C. Hoyumpa, Ronnie L. Cabanillas ,Draftsman I /Rec.Officer IV

Received the Tax Issue Tax None 1 minute Saljun D. Visitacion, Admin. Declaration and Declaration and Aide IV Records Div. Notice of Assessment Notice of Assessment TOTAL: NONE 2 hrs. 9 mins.

SUBDIVISION WITH TRANSFER OF OWNERSHIP OF A PARCEL OF LAND

This is the process of legally subdividing a parcel of land, at the same time transferring ownership of sub-lots to the new declared owner/s as per documents submitted.

Office or Division: City Assessor's Office Classification: Complex Type of Transaction: G2C - Government to Citizen Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Principal: Notarized Deed of Conveyance Notary Public Tax Clearance & Transfer Tax Fee City Treasurer's Office, Land Tax Division Land Title Registry of Deeds Cert. Authorizing Registration (CAR) Bureau of Internal Revenue (BIR) Representative: Special Power of Attorney or Owner's Authorization Person or entity being represented Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division Notarized Deed of Conveyance Notary Public Tax Clearance & Transfer Tax Fee City Treasurer's Office, Land Tax Division Land Title Registry of Deeds Cert. Authorizing Registration (CAR) Bureau of Internal Revenue (BIR) CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Sign-in the Client Log Give the Log Book None 1 minute Orven P. Nalzaro, Admin. Book at the office counter to the client Aide II Records Div. Submit the required Receive the None 2 minutes Ma. Cheryl Sandag documents to the required documents Admin. Aide II Appraisal receiving clerk table for and check for Div. initial assessment and completeness verification Confer to discuss with the Start processing the None 5 days R. C. Hibionada, Jr. Assessor's personnel as transaction Assessment Clerk I / Ma. to details of transaction Cheryl Sandag, Admin. and when to return to Aide II / RM Dela Victoria, office when transaction is Jr., LAOO I / MD R. Pomar, Draftsman II / M. being done C. Hoyumpa, Draftsman I /Ronnie L. Cabanillas, Rec. Officer IV

Return to office and Contact the client None 1 minute Saljun D. Visitacion, receive the Tax and issue Tax Admin. Aide IV Records Declaration and Notice of Declaration & Notice Div. Assessment of Assessment TOTAL: NONE 5 days 4 mins.

CITY BUDGET AND MANAGEMENT OFFICE (CBMO)

REVIEWS BARANGAY BUDGETS

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2G/G2C Who may avail: ALL BARANGAYS OF THIS CITY CHECKLIST REQUIREMENTS WHERE TO SECURE 1.Barangay Annual and Supplemental From 18 barangays of the city – Barangay Hall – Brgy. Budgets Secretaries/ Treasurers/ BRKs CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON RESPONSIBLE TO TIME BE PAID 1.Submits barangay Receives and records 10 mins. Per Josefina Bonita, Admin budgets barangay budgets both NONE budget Assistant IV annual and supplemental Check and evaluates barangay budget forms 2 days per Ma. Elaine Rosos, Budget and forwards it to City NONE budget Officer IV Budget Office for final review and signature Certifies barangay Sandra Luz Briones, City budget review letter NONE 5 minutes Budget Officer. after evaluated. Forwards and submits reviewed barangay budgets to the Local 1 day per Josefina Bonita, Admin. Finance Committee for NONE budget Assistant IV signatures and to Sanguniang Panglungsod Office for the approved resolution 2.Receives approved Returns the barangay NONE 3 minutes per Josefina Bonita, Admin. barangay budgets to budgets to its budget Assistant IV its respective respective barangay for barangay for their their copy copy

PREPARES ANNUAL AND SUPPLEMENTAL BUDGETS

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2G Who may avail: LOCAL AND NATIONAL OFFICES OF THIS CITY CHECKLIST REQUIREMENTS WHERE TO SECURE 1.Annual and Supplemental Budget From different local and national offices of the city Proposals CLIENT STEP AGENCY ACTIONS FEES PROCESSI PERSON RESPONSIBLE TO BE NG TIME PAID 1.Submits Receives proposed budgets 8 mins. Per Laurietta Alcano Admin budget and forwarded to the City NONE budget Assistant III proposal Budget Officer proposal Check proposed budgets from 2 days per Sandra Luz Briones, City different offices before the NONE department/ Budget Officer. schedule of the budget hearing office Prepares all needed budgetary forms for the schedule of the NONE 30 days CBMO staff in-charge budget hearing preparation Forwards approved budgets to Local Finance Committee for NONE 5 days Josefina Bonita, Admin. signatures Assistant IV Submits approved budgets with SP Appropriation Ordinance to 1 day per the Provincial Budget Office for NONE submission review before the deadline of Any CBMO Staff. submission 2. Receives Disseminates final reviewed Josefina Bonita, Admin. approved copies to different offices NONE 15 minutes Assistant IV budget copy of per copy their respective offices.

CONTROLS APPROPRIATION AS TO ALLOTMENT

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2G Who may avail: GOVERNMENT EMPLOYEES AND JOB ORDER CASUALS CHECKLIST REQUIREMENTS WHERE TO SECURE 1.Payrolls/ Vouchers/ Purchase Requests/ From different government offices – Admin. Division – ObRs/ Allotment Release Orders (1 Original Government Employee in Charge or Office Clerk and 2 Photocopies) CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON RESPONSIBLE TO BE TIME PAID 1.Submits Encodes payroll/ voucher/ payroll, PRs or PRs submitted and assigns voucher corresponding number NONE 10 mins. per Jennifer Lobaton, Admin automatically set by the document Aide IV system. Evaluates/ controls and RAO Keeps (Edeardo initials voucher/ payroll/ PRs Lazaga, Jr./ Sheila Suarez/ as to allotment release and Diondo Ian Domecillo/ then forward it to City Budget NONE 8 mins Per Homer Vicente Gonzales Officer or OIC document Jr./ Laurietta Alcano) Reviews/ approves and signs the controlled voucher/ PRs/ 3 mins. Per Sandra Luz Briones, City payroll and other document NONE document Budget Officer/ or OIC or transaction. Encodes the approved/ signed voucher/ PRs and payroll/ documents and/ or Jennifer Lobaton, Admin other transactions through its NONE 3 mins. Per Aide IV corresponding number set by document the system. 2.Receives Releases the voucher/ PRs/ payroll, PRs or payroll and other documents Anecita Libungcugon, voucher and other documents and 3 mins. Per Admin. Assistant I forward it to City NONE document Accountant’s Office. NONE END OF TRANSACTION

CONTROLS APPROPRIATION AS TO ALLOTMENT

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2G/G2C/G2B Who may avail: GOVERNMENT EMPLOYEES/ JO CASUALS/ SUPPLIERS/ OTHER CLIETS CHECKLIST REQUIREMENTS WHERE TO SECURE Payrolls/ Voucher/ Purchase Requests/ ObRs/ From different government offices – Admin. Division – Allotment Release Orders ( 1 original and 2 Government Employee in – Charge or Office Clerk photocopies ) CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON RESPONSIBLE STEP BE PAID TIME 1.Submits Encodes payroll/ voucher/ Payroll, PRs PRs submitted and assigns Jennifer Lobaton, frontline or voucher corresponding number NONE 10 minutes employee/ or Job Order automatically set by the Casuals. system Evaluates/ controls and RAO Keepers (Eduardo initials voucher/ payroll/ Lazaga, Jr./ Sheila Suarez/ PRs as to allotment release NONE 8 minutes Dindo Ian Domecillo/ Homer anf then forward it to City Vicente Gonzales, Jr./ Budget Officer or OIC Laurietta Alcano) Reviews/ approves and signs the controlled NONE 3 minutes Sandra Luz Briones, City voucher/ PRs/ payroll and Budget Officer/ or OIC other document or OIC 2. Receives Disseminates final reviewed 15 minutes per Josefina Bonita, Admin. approved copies to different offices NONE copy Assistant IV budget copy of their respective offices. total NONE 36 MINS. END OF TRANSACTION

REVIEWS BARANGAY BUDGETS

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2G Who may avail: BARANGAY OFFICIALS AND STAFF CHECKLIST REQUIREMENTS WHERE TO SECURE Barangay Annual and Supplemental From 18 barangays of the city – Barangay Hall – Brgy. Budgets Secretaries/ Treasurers/ BRKs CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID Submits barangay Receives and records Josefina Bonita, Admin. budgets barangay budgets both NONE 10 minutes Assistant IV, employee annual and supplemental. in-charge Checks and evaluates Ma. Elaine Rosos, barangay budget forms and NONE 2 days Budget Officer IV, forwards it to City Budget employee in-charge Officer fir final review and signature. Certificates barangay budget Sandra Luz Briones, City review letter after evaluated. NONE 5 minutes Budget Officer TOTAL NONE 2 DAYS 15 MIN. END OF TRANSACTION

CITY ENGINEERING DEPARTMENT (CED)

ISSUANCE OF BUILDING PERMIT

Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL Classification: Simple Type of Transaction: G2P Who may avail: Any person, who is a citizen of the Philippines and partnership or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE TCT No. / Survey No. / Lot. No. Register of Deeds 5 Sets of standard plans, specs. Duly Duly licensed registered professionals (Architect, CE, ME, signed & sealed of a licensed PEE, PME, ECE, Master Plumber) professional Lot Plan Duly Licensed Geodetic Engineer Certified True Copy of Lot Title Register of Deeds Structural Analysis and Design Duly Licensed Civil Engineering Deed of Sale or Lease Applicant FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.Submits filled up Check submitted forms together forms/ requirements with then whether complete or approved not. If all reqts. Are locational complete, document clearance at shall be processed None 10 minutes OBO Staff CPDCO & but if lacking, shall requirements for be returned to the processing of client for compliance building permit of all requirements.

2. Client returns to OBO-CED inspects Line & Grade- Musolini OBO for checking the plans as to Line Delubio (Engr. II), & Grade, Fees vary Structural Gaspar Sanitary/Plumbing, depending on Saavedra (Engr. II), Architectural, the classification Electrical-Roland Structural, and whether Balandra (Engr. III), Electrical & residential, 3 hours Achitectural-Henri Mechanical. Advises commercial, etc., Anthony Rebadomia client to pay Bldg. as embodies in (Arch. I),Mechanical- Permit fees at CTO the National Roland Singson (Engr. & Submits one (1) Building Code II), Assessment-Darry set document at Ramirez(Project Eval. Bureau of Fire Officer II)

Protection for evaluation

3.Goes back to Building Official CED for final makes final submission of the recommendation/ Franuel p. Luranas- City Bldg. Permit evaluation of the NONE 30 minutes Engineer/Bldg. Official requirement Building Permit for together with the compliance are OR’s complete 4.Client returns to Release of Building CED to claim the Permit to client NONE OBO Staff approved BLDG. w/ the OR’s

ISSUANCE OF CERTIFICATE OCCUPANCY

Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL Classification: Simple Type of Transaction: G2P Who may avail: Any person, who is a citizen of the Philippines and partnership or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE Certification of Completion CED/OBO Certification of Final Electrical Inspection CED/OBO Construction Logbook Engr. Who undertook the supervision of the const. As-built plans & specs. If there are amendments Engineer who signed and sealed the permit plans of the building FEES TO PROCESS CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE BE PAID ING TIME Submits filled up Check submitted forms/ forms together requirements whether with the complete or not. If all requirements for reqts. Are complete, checking document shall be None 10 minutes OBO Staff processed but if lacking, shall be returned to the client for compliance of all requirements. Conducts final inspection Line & Grade- Musolini Delubio of completed (Engr. II), Structural Gaspar building/structure. Advise Saavedra (Engr. II), Electrical- the client to submit all Roland Balandra (Engr. III), forms at the BFP for 2 hours Achitectural-Henri Anthony Rebadomia (Arch. issuance of fire safety I),Mechanical-Roland Singson certificate (Engr. II), Assessment-Darry Ramirez(Project Eval. Officer II) 2.Client pays to Building Official makes CTO & back to final recommendation/ CED for final evaluation of the Franuel p. Luranas- City submission of the certificate of occupancy NONE 30 minutes Engineer/ Bldg. Official certificate of occupancy, its requirement and OR

3.Client returns to Release of Certificate of CED to claim the Occupancy to client NONE OBO Staff approved Certificate of Occupancy

CITY ENGINEERING DEPARTMENT (PARKS & PLAZA)

RENTAL OF CITY AUDITORIUM AND ITS FACILITIES PARKS AND PLAZA – CITY ENGINEERING DEPARTMENT

Office or Division: PARKS AND PLAZA (CITY ENGINEERING DEPARTMENT) Classification: Simple Type of Transaction: G2P Who may avail: Any person or organizing desiring to rent the City Auditorium and its Facilities for Public and Private Events CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter to the City Mayor for Free of Charge Events. FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE FREE OF CHARGE Present letter Clearance by the City Auditorium 10 mins Receiving Section request for availability Letter is forwarded by the client to the To be received by the City 10 mins. Receiving Section City Mayor for Mayor’s Office Approval Letter request to be approved by 1 hour City Mayor the City Mayor Furnish copy of Approved/ To be received by the City 10 mins. Receiving Section Disapproved letter Auditorium request RENTAL Inquiry for the availability of the To be determined depending on 10 mins. City Auditorium venue and issuance the facilities rented of form if available Payment of Rental City Treasurer’s Office 10 mins. Payment Receipt Charges Furnish copy of To be received by the City 10 mins. Receiving Section Payment Receipt Auditorium END OF TRANSACTION

CITY ENVIRONMENT MANAGEMENT OFFICE (CEMO)

REGISTRATION OF FISHING VESSELS (3 GROSS TONS BELOW) A document issued to owners/operators of duly licensed commercial fishing boats before departure from its homeport or any port of departure to the fishing ground upon payment of a required fee.

Office or Division: CEMO-Coastal Resource Management Division Classification: Simple Type of Transaction: G2C-for service whose client is the transacting public Who may avail: Fishing boat owner/operator CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. residence certification, Brgy. Clearance &

Police(Maritime Police) 2 Duly Notarized Application Form (MFVR

Form2) 3.Certificate of Inspection or Admeasurements

(FMVR) 4.Two 5R size (4’’x6’’) picture of the boat (one shot side view, full length and one perspective shot with the application on the side ) 5.PNP Maritime Group Clearance of Local PNP

Clearance (if the former is not available) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE Fill up Application Form Registration of

Fishing Vessels 3 NONE 5 minutes Supervising EMS Gross tons below Obtain Certificate of Inspection 10 minutes Supervising EMS Pay appropriate fees: none none A. Fees for initial Registration Issuance of new CN/Reinsurance of CN a.) non-motorized vessels none CTO b.) motorized vessel B. Renewal of Registration a.) non-motorized vessel b.) motorized vessel inspection fee (including digital photos) Have a certificate of number issued none none 10 minutes Have the name and official number none of the vessel painted on it on the none none none prescribe portion of the boat

Renew Municipal Fishing Vessel Registration every year End of Transaction

PROCEDURE IN SECURING PERMIT TO CUT TREES

Processing of application for issuance of tree cutting certification (public places, private lands, infrastructure projects, government projects)

Office or Division: CEMO-Forestry Division Classification: Simple Type of Transaction: G2C-for service whose client is the transacting public Who may avail: Home owner/SPA Holder CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1Letter request to DENR San Carlos City, stating the information to wit a.Purpose b.Species of trees to be cut 2 Certification from Barangay Captain that applicant is residing on that place and owner of trees 3 SPA if applicant is authorized by the owner 4.Xerox copy of the title 5.Picture of trees to be cut (2 copies) 6.Clearance from the City Treasurer’s Office (Land Tax) 7.Clearance from the City Mayor’s Office interposing no objection the cutting of trees. 6. CTC No. FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Approach our Review the cutting permit

Project in Charge requirements and set time 20 minutes none CEMO staff Forestry and date of inspection Division Inspection and verification none 2 hours of trees to be cut Proceed to City Issue OR none 5 minutes CTO Treasurer’s and Back to CEMO Issue Certification none Office and Present interposing no objection to 5 minutes Administrative Aide OR for certification the cutting of trees Go to City Mayor’s Issue Certification Office interposing no objection to none CMO the cutting of trees End of Transaction

CITY HEALTH OFFICE (CHO)

Issuance of Sanitary Permit and Health Certificates to Operate a Business Establishment (Food and Non-Food)

Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. One (1x1) I.D. picture Applicant CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE 1. Applies for a Computes Sanitary Permit Sanitary Permit corresponding fees (depends on the (SP) depending on the type of business) stating the type of number of personnel Health Certificate Sanitation Inspector / business to employed (HC) =P 50.00 3 Revenue Collection Clerk operate Instructs to proceed Sputum Exam. minutes to the Revenue (SE)=P 50.00 Collection Officer for Stool Exam. payment (S/E)= P 50.00 per person 2. Returns to the Checks OR 2 minutes per Sanitation Prepares and client Division records SP and presenting the Health Certificate Official Receipt (Yellow Card for 1 hour and 40 Sanitation Inspector / (OR) of payment Food Establishment; None min. per client Medical Technologist Green Card for Non- for the Food) Laboratory Instructs to proceed results to CHO Laboratory for the Sputum and Stool examinations 3. Returns to the Inspects and Division and reviews documents presents Deworms the client documents duly Instructs to proceed None 8 minutes SI / CHO signed by the to the City Health Med-Tech with Officer for his signed approval 69

the result at the back 4. Returns to the Stamps office official None SI Division and seal then release 2 minutes presents duly the document signed documents Instructs to proceed by the CHO for its to the City release Treasurer’s Office for the Business Permit

Issuance of Health and Medical Certificates for Employment and Other Related Purposes

Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. One I.D. picture (1x1) Applicant CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE 1. Applies for a Computes corresponding (HC) =P 50.00 health or medical fees Sputum Exam. certificate Instructs to proceed to (SE)=P 50.00 3 Sanitation Inspector the Revenue Collection Stool Exam. minutes / Clerk for payment (S/E)= Revenue Collection Clerk P 50.00 Med. Cert.=75.00 2. Returns to the Checks OR 2 minutes Sanitation Division Prepares and records the presenting the Health Certificate (Yellow Official Receipt Card for Food (OR) of payment Establishment; Green Sanitation Inspector / Card for Non-Food); Pink None Medical Card for Contractual Sex 1 hour and 40 Technologist Worker min. per client Takes client’s height, for the weight and blood Laboratory pressure (BP) results Instructs to proceed to CHO Laboratory for the actual examination 3. Returns to the Inspects and reviews Division and documents presents the Instructs to proceed to Certificates duly the City Health Officer for None 3 minutes SI / CHO signed by the signature of approval

Med-Tech with the result at the back 4. Returns to the Reviews and inspects the Division and signed documents presents signed Stamps the office official None 2 minutes SI documents for its seal then release the release document.

Issuance of Certificate of Death and Other Death Related Permit (Exhumation / Transfer of Cadaver / Transfer Permit) for Burial or Remains Outside of San Carlos City Public Cemetery

Office or Division: City Health Office / Environmental & Sanitation Division Classification: Complex Type of Transaction: G2G Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Birth Attending physician if death occurs at any hospital within or outside the City of San Carlos. 2. Barangay Death Certificate if death occurs Barangay Captain of barangay of his/her residence at barangays within the City 3. Transfer of Cadaver (Transfer Permit) if Place of Origin death occurs outside the jurisdiction of San Carlos City CLIENT AGENCY ACTIONS FEES TO BE PROCESSING PERSON STEPS PAID TIME RESPONSIBLE 1. Presents Reviews documents New required presented Entombment= P documents Computes corresponding fees 150.00 Instructs to proceed to City Cemetery Fee= P Sanitation Health Officer or MO for 50.00 Inspector / Revenue diagnosis if death occurs Burial Permit= Collection Clerk outside of hospital P75.00 Asks for a Death Certificate for Death Certificate= 10 exhumation permit to manifest P 75.00 minutes that death occurs more than Removal of five (5) years already; Remains= P Instructs to proceed to the 75.00 Revenue Collection Clerk for Exhumation payment Permit= P 75.00 2. Returns to Checks O.R. the Sanitation Prepares and records the Division documents 12 Sanitation presenting Instructs to proceed to the City None minutes Inspector / the Official Health Officer or Medical CHO / MO Receipt (OR) Officer for review and signed of payment approval

3. Returns to Reviews document the Division Instructs to photocopy for and presents office file 8 minutes signed Stamps with office official seal None SI / CHO document for and gets 2nd copy for file its release Instructs to proceed to a Funeral home and to proceed after to LCR Office for official recording and its release

Issuance of Certificate of Death for Burial of Remains at the San Carlos City Public Cemetery

Office or Division: City Health Office / Environmental & Sanitation Division Classification: Complex Type of Transaction: G2G Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Certificate of Death Attending physician if death occurs at any hospital within or outside the City of San Carlos. 2. Barangay Death Certificate if death occur at Barangay Captain of barangay of his/her residence barangays within the City 3. If indigent, a Brgy. Certification concurred and CSWDO Head duly signed by the Head of Office of CSWD CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE 1. Presents the Reviews required Niche Rental Fee=P above-mentioned documents 1,500.00 documents presented (Indigent=P 150.00) Sanitation Computes each Burial Permit=P 75.00 12 Inspector / corresponding fees Death Certificate = P minutes City Health Officer/Medical Instructs to proceed 75.00 Officer/ Revenue to the City Health Each Death Cert. Collection Clerk/ Officer/MO for changed/corrected – P diagnosis if death 100.00 occurs outside a Transfer of fee of hospital remains from City Instructs to proceed Cemetery to tree park to the Revenue after 5 years= P 250.00 Collection for Entrance of Cadaver (if payment death occurs outside the city) =P 150.00 Renewal of Lease for each Niche (extension for a maximum of one (1) year period) at the City Public Cemetery= P 300.00 2. Returns to the Checks the OR Sanitation Division Prepares the Sanitation Certificate of Death 10 Inspector / City

presenting the Instructs to proceed None minutes Health Officer / Official Receipt to CHO/MO for Medical Officer III (OR) of payment review and signature of approval 3. Returns to the Reviews the Division and document and presents the duly have it photocopied signed document Prepares/ records None 10 SI / AO III the Permit of minutes Interment Instructs to proceed to Administrative Division for signature of AO III

4. Returns to the Reviews all Division and pertinent papers presents duly and get 2nd copy of signed Permit of each document for None 3 SI / LCR / Interment together office file minutes Embalmer /Local Civil Registry with the Cert. of Instructs to proceed Office Death for its to the funeral home release Instructs to proceed to LCR Office for official recording and to proceed after to Cti Public Cemetery

Issuance of Dental Services (Tooth Extraction)

Office or Division: City Health Office / Dental Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Dental Anesthesia Client needing dental services 2. Brown Envelope CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Presents the Lists/interviews/charts above-mentioned pertinent information, if new documents client None 10 Dental Requests for Tooth Retrieves record, if old client minutes Aide/Dentist Extraction procedure Takes vital signs Gives instruction as to scheduled date if not accommodated 2. Submits for Oral Conducts oral examination Examination/Tooth Prescribes anesthesia Extraction Computes fees None 5 Dentist/Revenue Instructs to proceed to the minutes Collection Clerk Revenue Collection Clerk for payment 3. Pays prescribed Receives /checks OR of fee Secures payment anesthesia Administers anesthesia Tooth 30 minutes Returns to Dental Does the procedure Extraction Dentist Clinic for the Makes prescription for take – P 200.00 procedure home medicines

4. Proceeds to CHO Provides prescribed medicines 3 Pharmacy if available in the Pharmacy None minutes Pharmacist

Issuance of Dental Services (Oral Prophylaxis)

Office or Division: City Health Office / Dental Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Brown Envelope Client needing dental services FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Presents the Lists/interviews/charts pertinent above-mentioned information, if new client documents Retrieves record, if old client None 5 Dental Requests for Takes vital signs minutes Aide/Dentist Oral Prophylaxis Gives instruction as to scheduled procedure date if not accommodated 2. Submits for Conducts oral examination Oral Instructs to proceed to the 10 Dentist/Revenue Examination/Oral Revenue Collection Clerk for None minutes Collection Clerk Prophylaxis payment 3. Pays Receives /checks OR of payment prescribed fee Does the procedure Oral 45 Returns to Dental Makes prescription for take home Prophylaxi minutes Dentist Clinic for the medicines s – P procedure 350.00 4. Proceeds to Provides prescribed medicines if 3 CHO Pharmacy available in the Pharmacy None minutes Pharmacist

Issuance of Dental Services (Tooth Filling)

Office or Division: City Health Office / Dental Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Dental Anesthesia Client needing dental services 2. Brown Envelope CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE 1. Presents the Lists/interviews/charts above-mentioned pertinent information, if new None 5 documents client minutes Requests for Retrieves record, if old client Dental Tooth Filling Takes vital signs Aide/Dentist procedure Gives instruction as to scheduled date if not accommodated 2. Submits for Oral Conducts oral examination Examination/Tooth Instructs to proceed to the Dentist/Revenue Filling Revenue Collection Clerk for None 10 Collection Clerk payment minutes 3. Pays prescribed Receives /checks OR of Tooth Filling – fee Returns to payment (Permanent)= 30 Dental Clinic for Does the procedure P minutes Dentist the procedure Makes prescription for take 300.00/cavity home medicines Temporary= P 150.00 4. Proceeds to Performs tooth filling 3 CHO Pharmacy procedure None minutes Dentist

Issuance of Dental Services (Dental Certificate)

3. Proceeds to Reviews and signs the Administrative Division document None 5 and returns back to Releases the document minutes Dentist Dental Clinic

Issuance of Laboratory Services (Sputum Examination)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Doctor’s request Client needing laboratory services 2. Sputum Cups (1st day- spot) / 2nd day – early morning - spot CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Proceeds to Gives proper instruction to Laboratory bringing client on how to collect None 5 Med-Tech / the request from a sputum specimen minutes Laboratory Aide physician 2. Submits sputum Examines the specimen specimen and advises patient when None 1 Med-Tech / to come back for the result Hour Laboratory Aide

3. Goes back to the Issues result and advises Laboratory and gets client to go to CHO None 2 Med-Tech / back the result physician Minutes Laboratory Aide 4. Goes to the CHO 10 Physician/MO/Nurse physician bringing Analyzes and gives None Minutes Coordinator/Midwife the result medication

Issuance of Laboratory Services (XPERT MTB / RIF)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. NTP Form 2a Client needing laboratory services 2. One (1) Sputum Specimen – spot collection of at least 1 ml in volume of an early morning collection CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Proceeds to Checks quality of sample Laboratory bringing Submits and records information the above-stated into the NTP Form 3a None 5 Med-Tech / GX requirements Advises to come back for the minutes Staff result 2. Submits sputum Prepares sputum specimen for specimen at the the XPERT MTB/RIF None 2 Hours and 50 Med-Tech / GX Laboratory’s examination in the analyzer minutes Staff receiving area 3. Goes back to the Issues result and advises to 5 Laboratory and gets proceed to STC Nurse None Minutes Med-Tech / GX the result Staff/STC Nurse

Issuance of Laboratory Services (Complete Blood Count (CBC)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Laboratory request from the City Health Office Client needing laboratory services Physician only CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Proceeds to Does blood testing Laboratory bringing the Advises when to return for None 30-45 Medical request from a physician the result Minutes Technologist 2. Returns to the Releases result and 5 Med-Tech / laboratory to claim result instructs to proceed to None Minutes Laboratory Aide CHO physician 3. Brings laboratory Analyzes and gives 5 result to CHO physician medication None Minutes CHO Physician

Issuance of Laboratory Services (Urinalysis)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Laboratory request from the City Health Office Client needing laboratory services Physician only 2. Specimen cup from the laboratory FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Proceeds to Instructs client on the proper Laboratory bringing midstream clean catch the physician’s collection of urine None 30 Medical laboratory request Does urine analysis procedure Minutes Technologist Advises patient when to return for the result 2. Returns to the Releases result and instructs 2 Med-Tech / laboratory to claim to proceed to CHO physician None Minutes Laboratory Aide result 3. Brings laboratory Analyzes and gives 5 result to CHO medication None Minutes CHO Physician physician

Issuance of Laboratory Services (Stool Examination / Fecalysis)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Laboratory request from the City Health Office Client needing laboratory services Physician only 2.Stool container / cup from the laboratory CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Proceeds to Gives Instruction on the proper Medical Laboratory bringing collection of stool None 30 Technologist the physician’s Does stool examination Minutes laboratory request Advises client when to return for the result 2. Returns to the Releases result and instructs to 2 Med-Tech / laboratory to claim proceed to CHO physician None Minutes Laboratory Aide result 3. Brings laboratory Analyzes and gives medication 5 result to CHO None Minutes CHO Physician physician

Issuance of Laboratory Services (Skin Smear)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Laboratory request from the City Health Client needing laboratory services Office Physician only CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Proceeds to Does skin smear and Laboratory bringing microscopic examination None 30-45 Medical the physician’s Advises patient when to return Minutes Technologist laboratory request for the result 2. Returns to the Releases result and instructs 2 Med-Tech / laboratory to claim to proceed to CHO physician None Minutes Laboratory Aide result 3. Brings laboratory Analyzes and gives 5 CHO result to CHO medication None Minutes Physician/Nurse/ physician Midwife

Issuance of Laboratory Services (Gram Staining)

Office or Division: City Health Office / Laboratory Services Section Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Laboratory request from a Physician Client needing laboratory services 2. Hygiene Card for hygiene examination issued by SI Division 3. 1 x 1 picture to be attached to the card CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE A. For clients with symptoms of STI 1. Proceeds to Does skin smear and Laboratory bringing the microscopic examination None 30-45 Medical physician’s laboratory Advises patient when to Minutes Technologist request return for the result 2. Returns to the Releases result and 2 Med-Tech / laboratory to claim result instructs to proceed to None Minutes Laboratory Aide CHO physician

3. Brings laboratory Analyzes and gives 5 result to CHO physician medication None Minutes Physician/Nurse/ Midwife B. For Hygiene Examination 1. Proceeds to Does smearing and Laboratory bringing the microscopic examination None 30-45 Medical hygiene card Advises patient when to Minutes Technologist return for the result 2. Returns to the Releases result and 2 Med-Tech / laboratory to claim result instructs to proceed to None Minutes Laboratory Aide CHO physician

3. Brings laboratory Analyzes and gives 5 result to CHO physician medication None Minutes Physician/Nurse/ Midwife

Issuance of Other Services (Pre-Marriage Counseling (PMC)

Office or Division: City Health Office / Nursing Services Division Classification: Complex Type of Transaction: G2G Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Birth Certificate (both Filipino or Foreigner) Client needing services CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Presents Checks requirements None 10 Nursing needed Interviews the would-be Minutes Section/Nurse/HEPO II requirement couple

2. Attends Conducts counseling counseling conducted by CHO Action Group – 2 Nursing Officer first followed by P 200.00 Hours each Section/Nurse/HEPOII/ CSWD Action Officer Special – CSWD Action Proceeds to the Revenue P Officer/Revenue Collection Clerk Collection Clerk for payment 1,000.00 3. Pays the fees to Checks /reviews OR the Revenue Prepares Pre-Marriage None 5 Nurse/HEPO II Collection Clerk Counseling Certificate Minutes 4. Waits for the Reviews and releases the release of the certificates to the couple None 5 Nurse/HEPO II certificate Instructs to proceed to Local Minutes Civil Registry

Issuance of Sanitary Permit and Health Certificates to Operate a Water Refilling Station

Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory Services Section Classification: Complex Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. One I.D. picture (1x1) Applicant 2. Cash for payment of fees CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING PERSON TIME RESPONSIBLE 1. Fills-up Checks/Interviews/R Sanitary Permit = P application form eviews given 350.00 for the transaction information Health Certificate (HC) 4 needed Instructs to proceed =P 50.00 each person minutes Sanitation to the Revenue Sputum Exam. (SE)=P Inspector

Collection Clerk for 50.00 each person payment Stool Exam. (S/E)= P 50.00 each person Clearances (3) for water site and portability= P 150.00 each 2. Proceeds to the Receives and Revenue checks OR 2 minutes per Collection Clerk Prepares and client Sanitation for payment records the SP and Inspector / HC (Green Card for None Medical Technologist Non-Food) Prepares the three 1 hour and 40 (3) clearances min. per client Instructs to proceed for the to the Laboratory for Laboratory the actual results examination of Sputum and Stool 3. Returns to the Inspects and Division and reviews the presents document SI / CHO 89

document duly Deworms the client None 8 minutes signed by the Signs the needed Med-Tech with documents Instructs the result at the to proceeds to the back City Health Officer for his signed approval 4. Returns to the Reviews and Division and inspects the presents duly documents signed document Stamps office official None 5 minutes SI seal advising the applicant to proceed to BPLO for the Business Permit and Mayor’s Permit Instructs to return after all needed documents are complied with 5. Goes back to Checks/reviews CHO submitting documents all approved Recommends 5 documents approval of three None minutes SI (3) Clearances (Application for Water Site Clearance; Certificate of Water Site Clearance; Certificate of Water Potability) to be sent to DOH6 for their signed approval

CITY LEGAL OFFICE (CLO)

RENDER LEGAL OPINION IN WRITING

Office or Division: CLO Classification: Simple Type of Transaction: G2G Who may avail: City Mayor/City Vice Mayor/SP Members and Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE Documents FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Refers legal query -Receives or issue for Endorsement letter, comment or request, query or City Legal Officer recommendation, or communication from 1 (one) to 3 or Staff delegated drafting of legal officials NONE (three) days with the task documents or -Research pleading or -Drafts & Finalizes legal communication documents When necessary (for clarification or City Legal Officer refinement), set or Staff delegated meeting or Contingent with the task conference for discussion

CITY MAYOR’S OFFICE MAYOR’S CLEARANCE AND CERTIFICATIONS

MAYOR’S CLEARANCE AND CERTIFICATIONS

The Mayor’s Clearance is issued to individuals needing this document that states that he/she has no pending case filed to the knowledge of the Office of the Mayor. Certifications are issued to affirm the validity of information.

Office or Division: City Mayor’s Office Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: Bona fide residents of and business entities registered in San Carlos City, Negros Occidental CHECKLIST OF REQUIREMENTS WHERE TO SECURE Community Tax Certificate City Treasurer’s Office – Business and Licensing Division or Barangay Hall Barangay Clearance Barangay Hall Police Clearance Police Station (Investigation Section) Official Receipt City Treasurer’s Office FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.Submit requirements to 1.1.Assess the City Mayor’s Office for requirements assessment Airene Rose Gustilo, 1.2.If found complete, Executive Assistant advise the client to None 1 minute III proceed to CTO for payment 2.Proceed to the City 2.Receive payment Certification - Treasurer’s Office for and issue OR ₱75.00 Yancy Gift Mercado, payment of Mayor’s Revenue Collection Clearance or Certification Clearance - Clerk I fee and Doc Stamp Tax ₱75.00 3 minutes

Doc Stamp - ₱30.00 3.Return to the City 3.Issue and release None Mayor’s Office for the signed Certification/ Airene Rose Gustilo, issuance and releasing of Clearance Executive Assistant the Mayor’s Clearance/ 10 minutes III Certification TOTAL: ₱105.00 14 minutes

MAYOR’S PERMIT (FIESTA CELEBRATION)

The Mayor’s Permit for Fiesta Celebration is issued to the requesting party to allow them to conduct dance activities in celebration of their purok’s patron saint’s feast day. This is to ensure that peace and order and environmental cleanliness is maintained during the activities.

Office or Division: City Mayor’s Office Classification: Simple Type of Transaction: G2C Who may avail: Any representative from the Purok/ Barangay celebrating the feast day CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Intent To be secured by the requesting party Barangay Certification Barangay Hall Official Receipt City Treasurer’s Office Fiesta Undertaking City Environment Management Office AGENCY PROCESSING PERSON CLIENT STEPS FEES TO BE PAID ACTIONS TIME RESPONSIBLE 1.Submit Letter of 1. Receive letter Intent to the City Mayor of intent and Marivic Tecson, for approval forward to None 2 minutes Administrative Aide Mayor for II approval 2.If letter is approved, 2.1. Receive proceed to the desk of documents and Airene Rose Gustilo, assess the Airene Rose EA III, and submit the completeness None 5 minutes Gustilo, Executive approved letter and Assistant III Barangay Certification 2.2. Issue order of payment 3.Proceed to the City 3. Receive Poblacion ₱450/day x Treasurer’s Office for payment and no.of days other Yancy Gift the payment of fees issue OR Barangays Mercado, Revenue ₱400/day x no. of days 3 minutes Collection Clerk I 4.Proceed to CEMO for 4. Brief the briefing and issuance applicant of of Fiesta Undertaking their social None 10 minutes Analou Gomo, responsibilities Clerk IV and issue Fiesta Undertaking

5.Return to the City 5. Issue Airene Rose Mayor’s Office for the Mayor’s Permit None 5 minutes Gustilo, Executive issuance of the permit Assistant III TOTAL: Depending on the no. of days 25 minutes

LOCATIONAL CLEARANCE (MARKETING MATERIALS)

The locational clearance is secured by business entities to allow them to hang/display marketing materials in public places owned by the City Government. This is to ensure that public safety is observed and public utilities are maintained.

Office or Division: City Mayor’s Office Classification: Simple Type of Transaction: G2B Who may avail: Any representative from the requesting party/ registered business entity CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Intent To be secured by the requesting party Photo with specifications of the marketing To be submitted by the applicant materials to be displayed Locational Clearance City Tourism Office Order of Payment City Engineering Office Official Receipt City Treasurer’s Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.Submit Letter 1. Receive letter of intent and 3 minutes of Intent to the forward to Mayor for approval None Marivic Tecson, City Mayor for Administrative approval Aide II 2.If letter is 1.1. Receive the approved letter 10 minutes approved, and have the application form filled proceed to the out by the applicant City Tourism Office to secure 1.2. Assess and identify the areas 5 minutes Jennifer Saballa, the Locational for installation None Tourism Officer I Clearance

1.3. Have the applicant sign the 1 minute Terms and Conditions 3.Proceed to 3.1. Brief the applicant on the CDRRMO for safety measures safety measures None 10 minutes Joe Recalex and CCTV line 3.2. Sign the Certification Alingasa, Local of sight briefing DRRM Officer IV 4.Proceed to the 3.1. Compute for the fees based City Engineering on the size and quantity of None 10 minutes Rebecca Mariano, Office for the materials Building Permit 3.2. Issue order of payment Section 97

computation of the fees 5.Proceed to 5. Receive payment and issue OR Yancy Gift CTO for payment Mercado, Revenue 3 minutes Collection Clerk I 6.Return to the 7. Forward locational clearance to City Mayor’s the Mayor for signature Office for the None 3 minutes Renato Y. Gustilo, approval of the City Mayor Locational Clearance TOTAL: 45 MINS

CITY GOVERNMENT SCHOLARSHIP PROGRAM

This scholarship program is given to deserving students who graduated from Senior High School, both from public and private schools, as top 1, 2, and 3.

Office or Division: City Mayor’s Office/ Scholarship Program Classification: Simple Type of Transaction: G2C Who may avail: Top 1, 2 and 3 honor students from public and private schools who graduated from Senior High CHECKLIST OF REQUIREMENTS WHERE TO SECURE Application Letter addressed to the Mayor Applicant High School Report Card (Form 138) School where they graduated from Certification from the School as to their rank (top 3 School where they graduated from per strand) Certificate of Good Moral Character School where they graduated from Barangay Certification (residency) Barangay Hall Voter’s Certificate of Parents or Scholar, if COMELEC applicable Enrollment Registration School where they enrolled for college Statement of Account School where they enrolled for college ATM Card DBP FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.Submit 1.1. Receive and assess Application Letter requirements and all other documentary 1.2. Forward the documents to requirements to the Mayor for notation Ildefonso Reyes, the City Mayor’s Communications Office – 1.3. Once signed, return Equipment Operator Scholarship documents to the Scholarship None 5 minutes V/ Scholarship Program Program in-charge for Program in-charge preparation of Memorandum of Agreement

1.4. Inform applicant/parent of the applicant once MOA is finalized 2.Return to the 1.4. Signing of MOA by the 1-2 days after Ildefonso Reyes, City Mayor’s Office student, parent, Mayor, and SP the submission Communications None of the Equipment Operator 99

for the signing of Chairman for Committee on complete V/ Scholarship MOA Education documentary Program in-charge requirements or depending on the availability of the signatories TOTAL: None 2-3 days

100

BIDS AND AWARDS COMMITTEE (BAC)

101

ISSUANCE OF BIDDING DOCUMENTS

Office or Division: City Mayor's Office-Bids and Awards Committee (BAC) Secretariat & Procurement Division Classification: Simple Type of Transaction: G2B Who may avail: Business (Supplier) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Supplier's Permits/Licenses/ Clearances/ Registation and other related documents Business (Supplier) Official Receipt (OR)-Payment of Bidding Documents (original) Cashier/City Treasurer's Office FEES TO PROCESSIN CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE BE PAID G TIME Log-in at Carmilo E. Monterona philgeps.gov.ph (Computer Operator I) Posting of Bid or view posted John Celestin E. Napuli Opportunites to opportunities at (Process Server) PhilGEPS, LGU San sancarloscity.gov. None 5 mins. Rene D. Salva (Utility Carlos Website and in ph and in three Worker II) three (3) conspicuous (3) conspicuous BAC Secretariat & places places Procurement Division- City Mayor's Office Manifest Intention None 15 mins. Maricris Y. Apilado (Admin to Register and Initial screening of Aide III) BAC purchase the Permits / Licenses / Secretariat & Procurement Bidding Clearances /Registation Division- Documents and other related City Mayor's Office documents Pay the Refer to 3 mins. Arriz G. Plangganan necessary fees City (Clerk III) Ordinance BAC Secretariat & No. 17-60 Procurement Division- Series of City Mayor's Office 2017, Chapter IV, Issuance of Payment Article A, Order Slip for Bidding Section 1, Documents N Present Official None 3 Minutes Arriz G. Plangganan Receipt to the (Clerk III) BAC Secretariat & Issuance of Bidding BAC Secretariat & Procurement Documents Procurement Division- 102

Division-City City Mayor's Office Mayor's Office Accomplish the bidding documents and drop the same to the bidding box on or before the Assisstance on the official deadline of submission of the opening of bids Bidding Documents TOTAL 26 MINUTES END OF TRANSACTION

103

CONDUCT OF PRE-BID CONFERENCE (ABC- P 1,000,000.00 ABOVE)

Office or Division: City Mayor's Office-Bids and Awards Committee (BAC) Secretariat & Procurement Division Classification: Simple Type of Transaction: G2B Who may avail: Business (Supplier) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Supplier's Permits/Licenses/ Clearances/ Business (Supplier) Registation and other related documents FEES TO PROCESS PERSON CLIENT STEPS AGENCY ACTIONS BE PAID ING TIME RESPONSIBLE Log-in at 2. Posting of Bid 5 mins. philgeps.gov.ph or view Opportunites to None Carmilo E. Monterona posted opportunities at PhilGEPS, LGU San (Computer Operator I) sancarloscity.gov.ph Carlos Website and in John Celestin E. Napuli and in three (3) three (3) conspicious (Process Server) Rene D. Salva (Utility conspicuous places places Worker II) BAC Secretariat & Procurement Division- City Mayor's Office Manifest Intention to Assisstance in the conduct 30 mins. Ma. Brita D. participate in the Pre- of Pre-bid Conference Rebadomia (Supply bid Conference Officer IV) Arriz G. Plangganan (Clerk III) BAC Secretariat & Procurement Division- City Mayor's Office Preparation and generation 5 mins. Stella Marie B. Hemida of Minutes of Pre-bid (Records Officer I) Conference None BAC Secretariat & Procurement Division- City Mayor's Office TOTAL 40 minutes END OF TRANSACTION

104

CONDUCT OF PUBLIC BIDDING

105

ISSUANCE OF NOTICE OF AWARD, PURCHASE ORDER/CONTRACTS AND NOTICE TO PROCEED

Office or Division: City Mayor's Office-Bids and Awards Committee (BAC) Secretariat & Procurement Division Classification: Simple Type of Transaction: G2B Who may avail: Business (Supplier) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Performance Security Business (Supplier) FEES TO PROCESS PERSON CLIENT STEPS AGENCY ACTIONS BE PAID ING TIME RESPONSIBLE Post and submit the 1. Preparation and 15 mins necessary performance generation of Abstract None Nilo Luis C. Magalona security to the BAC of Bidding (Admin Asst. I) Secretariat & BAC Secretariat & Procurement Division- Procurement Division- City Mayor's Office City Mayor's Office Assistance on the 3 hours Fe Therese Villaruel Deliberation of BAC (Clerk II) Meeting BAC Secretariat & Procurement Division- City Mayor's Office Preparation and generation 15 mins of Excerpts of BAC Meeting Issuance of Notice of 30 mins. Award, Purchase Order / Contract and Notice to Proceed TOTAL NONE 4 HOURS END OF TRANSACTION

106

PROCESSING OF PERFORMANCE / BIDDER'S BOND

Office or Division: City Mayor's Office-Bids and Awards Committee (BAC) Secretariat & Procurement Division Classification: Simple Type of Transaction: G2B Who may avail: Business (Supplier) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt from City Treasurer's Office Cashier/City Treasurer's Office (Performance / Bidder's Bond) FEES TO PROCESS PERSON CLIENT STEPS AGENCY ACTIONS BE PAID ING TIME RESPONSIBLE Submit the Official 1. Preparation of 2% of the 5 mins Stella Marie B. Receipt from City Disbursement Voucher total ABC Hemida(Records Treasurer's Office for Withdrawal of participate Officer I) (Performance / Bidder's Performance / Bidder's d for BAC Secretariat & Bond) Bond Bidder's Procurement Division- City Mayor's Office Bond 5% of the amount awarded for Performan ce Bond TOTAL NONE 5 minutes END OF TRANSACTION

107

BUSSINESS PERMIT & LICENSING OFFICE BPLO

108

Issuance of Mayor's Permit for New Business

Office or Division: BPLO Classification: Simple Type of Transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership or corporation duly organized & registered under the existing laws of the Philippines. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Unified/Application Form BPLO 2. DTI/SEC/CDA certificate DTI/SEC/CDA 3. Police Clearance PNP 4. Sanitary Permit CHO 5. Locational Clearance CPDCO 6. Other national agencies based upon the kind of business Other national agencies AGENCY PROCESSING PERSON CLIENT STEPS FEES TO BE PAID ACTIONS TIME RESPONSIBLE Submit requirement Review/check the None 3 Minutes Staff for Unified requirements and issue the Unified Application Form Application Form. Advise client to proceed to CTO

Proceed to CTO for Assess/receive pay - 6 MINUTES CTO (Business TAX Assesments & pay - ment & issue Corres- & Other Fees ments of CTC, fees & ponding OR & CTC Division) other taxes including FSIC. Staff Bureau Of Fire Sign the Assessment Protection (BFP) form. Staff Advise client to proceed to BPLO, Check if payments has None 3 Minutes BPLO Staff Receive the duly signed been made Mayor's Permit with Prepare & release the the Mayor's duly signed by sticker. the City Mayor with the Business plate (NEW) business Plate ( NEW)

109

Issuance of mayors permit for renewal of business

Office or division: BPLO Classification Simple Type of transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership corporation duly organized & registered under the existing laws of the Philippines. Checklist of requirements Where to secure 1. Unified/application form BPLO 2. DTI/CDA certification DTI/SEC/CDA 3. POLICE Clearance PNP 4. Sanitary permit CHO 5. Other national agencies based upon the kind of Other national agencies business CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Fills up the Review/check the None 2 vminutes Certification as to application form documents submitted compliance of & submit advices client to proceed requirements & requirement to CTO unified application form Proceed to CTO Assess/receive payment To be 6 minutes CTO (business Tax & for assesments & issue corresponding determined by other fees division) & payments of OR & CTC including CTO/business staff Bureau of Fire CTC, fees & FSIC. Sign the tax Division & Protection (BFP) other taxes assessment form BFP Staff Advise client to proceed to BPLO Received the Check if payments has None 3 minutes BPLO Staff duly signed been made prepare & Mayors permit release the mayors duly with the sticker signed the City Mayor (renewal) with the business Plate ( NEW) & sticker (renewal) TOTAL 11 minutes End of transaction

110

Issuance of mayors permit of motorcab operator (new/renewal)

Office or division: BPLO Classification Simple Type of transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership corporation duly organized & registered under the existing laws of the Philippines. Checklist of requirements Where to secure 1. Application Form for Franchise ( NEW ) SP OFFICE 2. Approved Franchise (RENEWAL) SP OFFICE 3. Police Clearance PNP 4. Sanitary Permit CHO 5. Parking Fee PMSD CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Fills up the Review/check the None 2 vminutes Certification as to application form documents submitted compliance of & submit advices client to proceed requirements & requirement to CTO unified application form Proceed to CTO Assess/receive payment To be 6 minutes CTO (business Tax & for assesments & issue corresponding determined by other fees division) & payments of OR & CTC including CTO/business staff Bureau of Fire CTC, fees & FSIC. Sign the tax Division & Protection (BFP) other taxes assessment form BFP Staff Advise client to proceed to BPLO Received the Check if payments has None 3 minutes BPLO Staff duly signed been made prepare & Mayors permit release the mayors duly with the sticker signed the City Mayor (renewal) with the business Plate ( NEW) & sticker (renewal) TOTAL 11 minutes End of transaction

111

Issuance of mayors permit for fishing operator (new/renewal) & registration of motorized & non-motorized boat (new/renewal)

Office or division: BPLO Classification Simple Type of transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership corporation duly organized & registered under the existing laws of the Philippines. Checklist of requirements Where to secure 1. Police Clearance PNP 2. Sanitary Permit CHO 3. Bantay Dagat Bantay Dagat CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Fills up the Review/check the None 2 vminutes Certification as to application form documents submitted compliance of & submit advices client to proceed requirements & requirement to CTO unified application form Proceed to CTO Assess/receive payment To be 6 minutes CTO (business Tax & for assesments & issue corresponding determined by other fees division) & payments of OR & CTC including CTO/business staff Bureau of Fire CTC, fees & FSIC. Sign the tax Division & Protection (BFP) other taxes assessment form BFP Staff Advise client to proceed to BPLO Received the Check if payments has None 3 minutes BPLO Staff duly signed been made prepare & Mayors permit release the mayors duly with the sticker signed the City Mayor (renewal) with the business Plate ( NEW) & sticker (renewal) TOTAL 11 minutes End of transaction

112

Issuance of pedicab driver’s license

Office or division: BPLO Classification Simple Type of transaction: G2B Who may avail: Any person who is a citizen of the Philippines and partnership corporation duly organized & registered under the existing laws of the Philippines. Checklist of requirements Where to secure 1. Police Clearance PNP 2. Sanitary Permit CHO 3. Traffic Seminar PNP (Traffic Management Division) CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Fills up the Review/check the None 2 vminutes Certification as to application form documents submitted compliance of & submit advices client to proceed requirements & requirement to CTO unified application form Proceed to CTO Assess/receive payment To be 6 minutes CTO (business Tax & for assesments & issue corresponding determined by other fees division) & payments of OR & CTC including CTO/business staff Bureau of Fire CTC, fees & FSIC. Sign the tax Division & Protection (BFP) other taxes assessment form BFP Staff Advise client to proceed to BPLO Received the Check if payments has None 3 minutes BPLO Staff duly signed been made prepare & Mayors permit release the mayors duly with the sticker signed the City Mayor (renewal) with the business Plate ( NEW) & sticker (renewal) TOTAL 11 minutes End of transaction

113

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (CDRRMO)

114

PRE-HOSPITAL PATIENT RESPONSE CARE/ EMERGENCY MEDICAL SERVICES

Office or Division: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: ALL CITIZENS OF THIS CITY CHECKLIST OF REQUIREMENTS WHERE TO SECURE Emergency Call thru Mobile Phone/ Landline/ Radio CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID 1. Calls the - Answers the landline/ None 5 Minutes HENJIE C. DELA CDRRMO mobile phone/ radio and travelling time VICTORIA Emergency assess the information from Operation Call Taker/ Hotline to relayed thru Center to Dispatcher

seek help interrogation; designated places ROMMEL TWAIN S. due to life - Guides the caller to under the Quick SILVANO threatening safety and instruct to Response Zone Call Taker/ incident or provide some basic life (Within City Dispatcher situation support steps while the Proper) involving Emergency Response ROUEL S. victim/s. Team prepares to RIANTOCO dispatch; 15 min. – 30 min. Compliance Officer - Dispatches the travelling time Emergency Response from Operation ARNOLD P. PALMA Team to the scene; Center to areas Compliance Officer

- Arrives and survey the outside QRZ but MARK ANTHONY scene for safety; within the Area of TELEBANGCO - Locates the caller/ Responsibility EMS Team Leader informant to guide the (to exclude team to the location while barangays in JOSEPH being interviewed on the Sipaway Island) VILLATIMA situation of the victim EMS Team Leader and the intervention they have provided; ARCHIE PAMILAR - Performs Basic Life Emergency Support/ Standard First Responder Aid procedures to the victim/ patient; ARNEL G. BORDAJE - Transports the patient/ victim to the most Emergency Responder 115

appropriate receiving medical facility/ hospital ROMEL L. while continuing to OMBLERO provide the necessary Driver Standard First Aid/ Basic Life Support; EDMONDO LOPEZ Properly endorses the patient/ Driver victim to the medical staff of the Emergency Room of the hospital.

116

Cooperatives and Livelihood Development Office (CLDO)

117

Processing of Application for Registration of Primary Cooperates

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: A group of fifteen (15) or more natural person who are Filipino Citizens with common bond interest CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request address to City Mayor LGU – City Mayor’s Office CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Approved Letter Evaluate and set None 10-15 minutes Kenneth Rey Y. Request schedule for orientation Caballero 2.Undergo Cooperative Conduct Cooperation None 1 day CDA personnel/ Orientation Orientation Raymund B. Gepitulan / Kennenth Rey Y. Caballero 3.Undergo pre- Conduct pre- None 2 days CDA personnel / registration Seminar registration Seminar Raymund B. (PRS) Gepitulan/ Kenneth Rey Y. Caballero

4.Undergo Pre- Conduct Pre- None 1 day CDA personnel / Membership Education membership education Raymund B. Seminar seminar (PMES) Gepitulan/ Kenneth (PMES) Rey Y. Caballero 5.Validation Validate the None 1 day CDA personnel / organization Raymund B. Gepitulan/ Kenneth Rey Y. Caballero 6.Submit Data gathered Prepare and Review all None 3days-1week CDA personnel / during the PMES required documents Raymund B. Gepitulan/ Kenneth Rey Y. Caballero 7.Wait for approval Prepare and submit all None 1-2 days Raymund B. required documents to Gepitulan/ CDA Iloilo Ext. for Kernneth Rey Y. evaluation and approval Caballero 8.Get certificate of Facilitate turnover of None 10-15 mins Kenneth Rey Y. registration registration documents Caballero Total None 3days- 1week

118

Processing of CDA Annual Reportorial Documents of Primary Cooperatives

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All registration and accredited CSO’s CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Registration CDA Iloilo Extensions Office 2. Certification of Accreditation Local Government Unit (LGU) 3. Certificate of Compliance CDA Iloilo Extension Office CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Secure Forms Provide form to be duly Kenneth Rey Y. at CLDO accomplished and give instruction None 5-15 minutes Caballero 2.Comply all Check and review documents, required encode in the CDA website and None 15-30 minutes Kenneth Rey Y. documents generate copies for signature Caballero 3.Submit final Prepare and submit documents to and completed CDA Iloilo Ext. office with P100.00 30-45 minutes Kenneth Rey Y. all required certification fee Caballero documents Receive Facilitate turnover of certificate of Kenneth Rey Y. certificate of compliance to primary None 15-20 minutes Caballero compliance cooperatives TOTAL: P100.00 2-3 days

119

Processing of CDA Application for Registration of Civil Society Organization (CSO’s)

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Sectorial Group of San Carlos City, Negros Occidental CHECKLIST OF REQUIREMENTS WHERE TO SECURE 2. Letter Request address to City Mayor LGU-City Mayor’s Office CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approved Letter Set schedule for None 10-15 mins Marlon S. Maglayon Request orientation Undergo Orientation Conduct Orientation None 1 day Marlon S. Maglayon seminar Comply documents Review documents for Actual 15-20 mins Project in-charge/ for registration with registration fees Grace m. Nequinto/ corresponding fees (SEC, Marlon S. Maglayon DOLE) Get certificate of Facilitate turnover of None 10-15 mins Project in-charge/ registration registered documents Grace m. Nequinto/ Marlon S. Maglayon TOTAL: None 2-3 months

120

Processing of Annual compliance of civil society organization (CSO’s)

Note: A. BIR Payment: 1. Annual Registration: P500.00 2. Income Tax – based on the Annual Income of the organization with the evaluation of BIR (bank to bank transaction) B. DOLE payment: receiving fee of P70.00 C. SEC – based on the evaluation (bank to bank transaction)

121

Availment of Loans Outlay & Livelihood Fund

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All registered and accredited CSO’s in San Carlos City CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter request address to the City Mayor LGU-City Mayor’s Office 2. Certificate of Registration CDA Iloilo Extension’s Office/sec/dole 3. Certificate of Compliance CDA Iloilo Extension’s Office/sec/dole 4. Certificate of Accreditation Local Government Unit (LGU) CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Approved letter request Give all requirements None 10-15 minutes Grace M. Nequinto Comply all required Review and evaluate None 30 mins-1 hour Grace M. Nequinto documents documents Attend deliberation with Facilitate meeting with None 30 mins-1 hour CRECOM/ Grace credit committee/SP the committees for M. Nequinto/ Committee on deliberation Marlon S. Cooperatives and Maglayon Livelihood Prepare approved None 1-2 weeks Grace M. Nequinto documents Attend and receive issued Releasing of check None 10-15 minutes CTO/Raymund B. check Gepitulan Monitoring as stipulated None 2-3 Hours Grace M. Nequinto in the MOLA./MOA TOTAL: None 1-3 weeks

122

Availment Digital Literacy Course under the Tech4ed Program

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Residents of San Carlos CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid I.D 2. Parents’ Consent/Waiver (if minor) CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Fill out Attendance Interview the applicant to none 2 minutes Felix P. Cawit, Jr., Sheet & Enrollment assess their level of Clerk I/ Form learning Center Manager Read Terms and Process and Verify if all none 10 minutes Felix P. Cawit, Jr., Conditions provided information provided are Clerk I/ and check if all the data correct & Print Center Manager appears on the Acknowledgement form to Enrollment Form are be presented to Bayad true and correct Center for payment Present requirements to Evaluate and check if the none 2 minutes Felix P. Cawit, Jr., attach to the enrollment attach requirements are Clerk I/ form complete Center Manager Choose a class Present schedule none 2 minutes Felix P. Cawit, Jr., schedule availability to choose from Clerk I/ Center Manager Undergo Assessment Facilitate Student's none 2 hours Imee Beryl F. and Evaluation Assessment and Evaluation Geducos Project Dev't. Assistant Felix P. Cawit, Jr., Clerk I/ Center Manager Attend Commencement Facilitate Joint none 3 hours Imee Beryl F. Exercises Commencement Exercises Geducos Project and Distributions of Dev't. Assistant Certificates of the Tech4ED Felix P. Cawit, Jr., Centers Clerk I/ Center Manager TOTAL 5 hours 16 min END OF TRANSACTION

123

Assistance on Processing of Online Government Services Cooperatives & Livelihood Development Office of the City Mayor

Office or Division: Cooperatives and Livelihood Development Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Residents of San Carlos CHECKLIST OF REQUIREMENTS WHERE TO SECURE 2. Valid I.D 3. Barangay Clearance) 4. Authorization letter (if applicable) CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE Fill out Attendance Sheet Interview the applicant to none 2 minutes Imee Beryl F. & ask for the necessary assess the need of the Geducos, registration forms from client the in-charge to fill out Present Valid ID and fill- Evaluate and check if none 2 minutes Imee Beryl F. out registration form information are complete Geducos, Create Google and none 15 minutes Imee Beryl F. Tech4ED Accounts for Geducos, clients Read Terms and Process and Verify if all none 10 minutes Imee Beryl F. Conditions provided and information provided are Geducos, check if all the data correct & Print appear on the Computer Acknowledgement form to Screen are true and be presented to Bayad correct Center for payment Pay fees to Bayad Advice client to return to the none none - none Centers office after payment to print attachments and proof that the transaction is already paid (if applicable) Otherwise, advise them not to return and wait for the text or follow up after 2 weeks if received no updates from the office Claim documents Inform or contact client that none 1-2 weeks Ma. Lourdes D. their document has arrived Gonzales TOTAL: NONE 1-2 WEEKS End of transaction

124

SAN CARLOS INTEGRATED HOUSING AUTHORITY (SCIHA)

125

Home lot Program for Government Employees (SanCaville Subdivision)

The Home lot Program is the city’s initiative to provide low-cost, yet decent housings to the government employees and their family.

Office or Division: City Mayor’s Office/ San Carlos Integrated Housing Authority Classification: Simple Type of Transaction: G2G Who may avail: Permanent government employees (local & national) who do not have land ownership CHECKLIST OF REQUIREMENTS WHERE TO SECURE City Assessor’s Certificate (of no land ownership) City Assessor’s Office Letter of Intent addressed to the City Mayor Applicant OHRM/ NGA Certification (certifying that applicant OHRM for local government employees, NGA is a permanent government employee) concerned for national government employees SANCARGEM-MPC Certification that the applicant SANCARGEM-MPC is a member of the cooperative Certification of Net Take Home Pay as certified by Accounting and Internal Audit Services for local the City Accountant/ NGA’s authorized official government employees, NGA concerned for (subject for evaluation by PAG-IBIG) national government employees Barangay Certification (proof of residency) Barangay Hall FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Submit all 1.1. Receive and assess the 2 minutes Giovanni Salem, documentary completeness of the requirements Administrative requirements to Aide II SCIHA Office 1.2. Review the documents submitted Gemini Caballero, Housing and 1.3. Forward the Letter of Intent None 10 minutes Homesite to the Mayor for notation Regulations Officer 1.4. Forward the complete document to the SANCAVILLE I Special Committee for evaluation SANCAVILLE and approval Special Committee TOTAL: None 12 minutes End of transaction

126

NEGOSYO CENTER (NC)

127

SCC INVESTMENT CENTER / NEGOSYO CENTER CITIZEN'S CHARTER

Business Registration For Availment of Tax Incentive

Office or Division: NEGOSYO CENTER Classification: Simple Type of Transaction: G2B - Government to Business Entity Who may avail: Filipino citizen, of legal age and a resident of San Carlos City, Negros Occidental with the following business requirements; a. The Business owner’s place of operation or production be located within the territorial jurisdiction of the City of San Carlos; b. That the activity engaged in must be listed in the Investment Priority Areas of the City of San Carlos as indicated in the SCC Investment Incentives Code; and c. That the new duly registered enterprise/additional investment of an expansion project must have a total investment in the City of at least Ten Million Pesos (P10,000,000.00) but not more than Fourteen Million Nine Hundred Ninety-Nine Thousand Nine Hundred Ninety-Nine Pesos (P14,999,999.00) in case of a small-scale enterprise, at least Fifteen Million Pesos (15,000,000.00) but not more than Twenty-Nine Million Nine Hundred Ninety-Nine Thousand Nine Hundred Ninety-Nine Pesos (P29,999,999.00) in case of a medium-scale enterprise and Thirty Million Pesos (P30,000,000.00) and above, in case of a large industry. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Three (3) copies of duly Accomplished and Notarized Application Form 2. 2. Project study of the proposed investment SCCIPC showing that the project is technically, financially, and economically viable (the standard form of which shall be provided by SCCIB) 3. A copy of applicant's Articles of Partnership/Articles of Incorporation & By-Laws duly approved by the Securities and Exchange Commission (SEC) / Articles of none Cooperation & By-Laws duly approved by the Cooperative Development Authority (CDA), as the case 4. A certified true copy of its Certificate of Registration with the Securities & Exchange Commission (SEC) / Cooperative Development Authority (CDA) / Board of none Investment (BOI) / Department of Trade & Industry (DTI), as the case may be 5. Application Letter or in the case of a partnership, corporation or cooperative, a Board Resolution authorizing none the representative to file the application

128

PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 1. Sign in the 1. Reviews/checks data Ma. Novah R. client log book in required are provided SollestaSpecial the all office 2. Receive the required none 2 minutes Operations Officer III LEIPO Designate 2. Submit all the 2. Receive the required requirements to documents and check the receiving for completeness officer for 2.1 Advises client of the none 5 minutes initial payment and to requirements proceed to CTO assessment and verification 3. Pay the required Filing fee for the ff. fees at the City shall be collected: Treasury Office. Small scale Make sure to enterprise w/ secure Official capitalization of at Receipt that will be least P10Million but issued upon not more than payment. P14,999,999.00 = 5 minutes CTO P10,000.00 Medium scale enterprise w/ capitalization of P15Million but not more than P29,999,999.00 = 4. Return to the 4. Attach the OR to the SCCIPC to submit rest of the requirements P20,000.00 Large a Copy of the 4.1 Advises client to wait scale enterprise w/ receipt of payment SCCIB action capitalization of 4.2 SCCIB deliberation P30Million but not 19 Days none of the client tax incentive more than application P9,999,999,999.00 4.3 SCCIB informs = Client of action taken TOTAL 20 Days END OF TRANSACTION

129

Registration of Business Name

BNR is mandated by Act 3883, otherwise known as the Business Name Law, which regulates the use in business transactions of names other than true names; wherein a person intending to engage in business is required to initially register a name, other than its true name with the DTI, before such name is used in any business transactions. The BNR should be renewed every 5 years from the date of registration. The application for renewal of BNR may be filed one hundred eighty (180) calendar days prior to its expiration up to 180 calendar days after the expiration date.

Office or Division: NEGOSYO CENTER Classification: G2B - Government to Business Entity Type of Transaction: Simple Who may avail: Individuals/sole proprietors CHECKLIST OF REQUIREMENTS WHERE TO SECURE For walk-in/over-the-counter application 1. Applicant must be at least 18 years old 2. .One (1) duly filled-out Application Form signed by the applicant of the 3. One (1) valid government-issued ID 4. Additional requirements for non-Philippine national: a.) Applicant must be at least 18 years old (Where the laws of the home country of the authorized non-Philippine national provides for the legal or contract age lower than 18 years, said authorized non-Philippine national shall submit proof thereof) b.) Clear certified copy of the Alien Certificate of Registration Bureau of Immigration c.) Certificate of Registration for Sole Proprietorship/Certificate of Authority to engage in business in the Philippines issued by the SCCIPC concerned DTI Office per Republic Act. No. 8179, Republic Act No. 8762 (Retail Trade Liberalization Law) or such other applicable laws, as the case may be for online applications, a signed application form is no longer required since the accomplished online application is equivalent to the duly accomplished physical application form. The online application for BN registration is subject to the Terms and Conditions set forth under the Rules and by clicking the "I Agree" button, the applicant is deemed to have understood and accepted all such Terms and Conditions including the mandatory undertakings as posted on the web-enabled BN registration system. Online application filed by non-Philippine nationals, refugees and stateless persons shall be acted upon submission of the above mentioned supporting documentary requirements.

130

Additional requirements if filer is other than the owner 1. Authorization letter from the owner 2. Valid ID of the authorized representative For renewal of

Registration 1. Same requirements as that for new application

SCC INVESTMENT CENTER / NEGOSYO CENTER CITIZENS'S CHARTER

1. Business Name Registration 1. Business Name Registration #3. Processing of Sales Promotion Permit #7. Issuance of Certificate for Accreditation for Service & Repair Enterprise #20. Issuance of BMBE Certificate of Authority #30. Consumer Complaints Handling

131

PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)

132

“SPECIAL RECRUITMENT ACTIVITY” (SRA)

Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided by the Local Government and Other Partner Agencies like DOLE, TESDA, POEA AND OWWA

Office or Division: PESO Classification: SIMPLE Type of Transaction: G2C Who may avail: ALL CITIZEN THIS CITY AGING 18 TO 65 YEARS OLD CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. 1 PC PHOTOCOPY BIRTH PHILIPPINE STATISTIC AUTHORITY (PSA) CIRTIFICATE (PSA COPY) 2. 2 PCS. 2X2 I.D. PICTURE 3. APPLICATION LETTER/RESUME/ TO BE PREPARED BY APPLICANT CURRICULUM VITAE CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Job Applicant: Visits Gives Applicants None 3 Minutes PESO STAFF The Peso San Carlos City Information To On How Facebook Page Or Log In To Avail Peso Peso San Carlos Job Portal: Employment Program Http://Pesosccjobportal.Rf.G d/?I=1forinformations 2. Submits Application Job Matching None 1 Minutes PESO STAFF Letter/Resume Or Curriculum Vitae Thru Online 3. Undergoes Virtual Facilitate Virtual None 5 Minutes PESO Interview With The Agency Interview By The Agency OIC/STAFF Representative Representative With The Job Applicants 4. Undergoes Phone Collects Terminal Report None 5 Minutes PESO STAFF Interview (Final) By The For Hired Applicants Agency Representative From Agencies Total none 14 min End of transaction

133

“Students Educational Assistance thru Short – Term Employment” (SEASE)

Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided by the Local Government AND Other Partner Agencies like DOLE, TESDA, POEA AND OWWA

Office or Division: PESO Classification: SIMPLE Type of Transaction: G2C Who may avail: ALL CITIZEN THIS CITY AGING 18 TO 35 YEARS OLD CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1 pc. Photocopy birth certificate (PSA) Philippine statistic authority (PSA) 2 pcs 2x2 I.D. picture Accident insurance policy (photocopy) To be prepared by applicant Certificate of residency Barangay hall to where the applicant is registered 1 photocopy of valid I.D. (back to back) Enrollment form/ school certification School Residence certificate (CEDULA) Barangay hall to where registered/CTO CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Job applicant: visits the Gives Applicants None 2 Minutes PESO STAFF PESO San Carlos City Information To On How Facebook page or log in To Avail Peso PESO San Carlos job portal: Employment Program Http://pesosccjobportal.rf.gd/ ?i=1forinformations Pre- employment orientation Job Matching None 2 Minutes PESO STAFF Undergoes ORIENTATION Facilitate Virtual None 5 Minutes PESO Interview By The Agency OIC/STAFF Representative With The Job Applicants Payroll processing: submits Prepares payroll for None 10 Minutes PESO STAFF DTR (with resident certificate applicants salaries number reflected at the back), 5. Accident insurance policy (photocopy) and accomplishment report the day after end of work schedule Total None 19 min. End of transaction 134

“Displaced Worker (OFW/LOCAL)” PWD and others”

Ensure the prompt, timely and efficient delivery of employment services provided by the local government and other partner agencies like dole, TESDA, POEA and OWWA

Office or Division: PESO Classification: SIMPLE Type of Transaction: G2C Who may avail: ALL CITIZEN THIS CITY AGING 18 TO 50 YEARS OLD CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1 pc photocopy birth certificate (PSA copy) Philippine statistics authority (PSA) 2 pcs 2x2 I.D picture Form 137/tor School CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 6. Job applicant: visits the Gives applicants None 2 Minutes PESO STAFF peso San Carlos City information to on how Facebook page or log in peso to avail peso training San Carlos job portal: programs Http://pesosccjobportal.rf.gd/?i =1forinformations 7. Submits accomplished Checks submitted None 2 Minutes PESO STAFF TESDA application and peso accomplished forms employment information and encodes data to system forms on line PEIS 8. Attends training Facilitate tip/applicants None 20 Minutes PESO OIC induction program/ orientation orientation with the at peso training center invited speakers from TESDA and training TOTAL NONE 24 MINUTES END OT TRANSACTION

135

“LIVELIHOOD PROGRAM”

Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided By the Local Government and Other Partner Agencies like DOLE, TESDA, POEA AND OWWA

Office or Division: PESO Classification: SIMPLE Type of Transaction: G2C Who may avail: Organized and registered associations of the locality CHECKLIST OF REQUIREMENTS WHERE TO SECURE Project proposal Association Duly certified list of membership Association Mayors permit BPLO – City Mayors Office Sec registration SEC CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 9. Job applicant: visits Gives applicants None 3 minutes Peso staff the peso San Carlos City information to on how to Facebook page or log in avail peso training peso San Carlos job portal: programs Http://pesosccjobportal.rf.g d/?i=1forinformations 10. Applicant submits Checks submitted None 10 minutes Peso staff accomplished peso accomplished forms and employment information encodes data to PEIS system form thru online and refers applicants to DOLE/OWWA livelihood program 11. Avails livelihood Assist DOLE/OWWA in None 10 minutes Peso staff program grant the facilitation of livelihood program grant 12. Receives livelihood none None 10 minutes Peso staff program grant TOTAL NONE 33 MINUTES END OF TRANSACTION

136

CITY SPORTS OFFICE (CSO)

137

CITY SPORTS OFFICE

Office or Division: City Sports Office ( City Mayor’s Office) Classification: Simple Type of Transaction: G2C-Government to Citizens Who may avail: All Constituents of San Carlos City CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Player’s Profile Applicant itself 2.Medical Certificate Applicant itself CLIENT AGENCY FEES TO PROCESSING PERSON RESPONSIBLE STEPS ACTIONS BE PAID TIME 1.Inquire as to Respond to their None 20 minutes what sports questions and discipline they inquiries JESUS FACUNDO P. COMBATE, want to join Give an overview Executive Assistance IV about the sports None 20 minutes Sports Office-designated they want to indulge in 2.Submission Screening of None 30 minutes Coaches of various sports discipline: of requirement documents LYNDON M. SILLE Administrative Aide II-Boxing

VIRGILIO A. REANTOCO, JR. Administrative Aide II-Volleyball

GABRIEL G. NORBE Administrative Aide II-Lawn Tennis

JOSE DENNIS V. PEÑALOSA Administrative Aide-Football

FRANCIS ROY P. BARCUMA Administrative Aide II-Futsal

MAURICIO D. GONZALEZ Administrative Aide II-Basketball

DARWIN J. REQUINA J.O. Taekwondo

DIOMEDES C. MAMUGAY 138

J.O Mixed Martial Sports, Arnis

TOMAS L. KATALBAS III J.O Swimming

BRIAN JERALD E. JUNTELA Table Tennis

GILBERTO P. REPETILLO Badminton TOTAL: None 1 hrs. 10 mins. END OF TRANSACTION

139

TOURISM OFFICE

140

Issuance of Locational Permit for Advertisement, Sign, Signboard and Billboards

Office or Division: TOURISM OFFICE Classification: Simple Type of Transaction: G2C Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 4. Letter Request 5. Sample Layout 6. Official Receipt City Treasurer’s Office CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Applicant submits Receives the letter request to letter request, the City Mayor for approval sample of layout and other necessary none 1-2 minutes Marivic Paran documents to the City Mayor’s Office The City Mayor reviews/ check the documents submitted, approves the letter request. Hon. Renato Y. City Mayor’s office staff will none 1 day Gustilo forward the approved request (City Mayor) to the City Tourism Office 2.Applicant fills out Reviews/ check the the locational documents submitted Ms. Chenee Mae clearance form Advises client to proceed to none 3-5 minutes Segovia CDRRMO for the certification (Job Order) 3.Applicant Reviews the locations for the proceeds to the City installment of materials and Disaster Risk forward the form to the City none 3-7 minutes Mr. Tyrone James Reduction and Disaster Risk Reduction Marabillo Management Office Officer (Job Order) for certification Advises the client to go to the Engineering Office 1. Applicant shall Measures the length of the proceed to the materials to be installed and City Engineering compute the cost of the Engr. Darry Office (Building material’s length none 5 minutes Ramirez

141

Permit Section Client proceeds to the City (Project for computation) Treasurer’s Office Evaluation Officer II) 2. Applicant pays Assesses, receives payment the computed fee and issue OR and CTR actual to the City fees 3-5 minutes Treasurer’s office Advises to proceed to go back to the City Tourism Office 3. Applicant returns Records necessary to the City information and attach the Tourism Office to permit number at the back of present the the marketing materials none 5-7 minutes Ms. Chenee Mae receipt and Forwards the documents Segovia signed clearance (locational permit, request (Job Order) letter, sample of layout and other necessary documents) to the City Mayor’s Office City Mayor approves the none 1 day Hon. Renato Y. clearance and forward to the Gustilo City Tourism Office (City Mayor) 4. Goes back to the Photocopies the permit and City Tourism release the permit Office for Ms. Chenee Mae issuance of the none 2-3 minutes Segovia Locational Permit (Job Order) & receives the duly signed Locational Permit TOTAL NONE 2 DAYS 34 MIN END OF TRANSACTION

142

Issuance of City Street Permit

Office or Division: TOURISM OFFICE Classification: Simple Type of Transaction: G2C Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 7. Letter Request addressed to Mayor 8. Official Receipt Treasurer’s Office CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 5.Submit Request to Receives the Letter request the City Tourism and fills out the city street Ms. Kimberly Office permit form NONE 1-2 minutes Trienzie B. Gabon Advised to proceed to the (Job Order) City Treasurer’s Office 6.Proceeds to City Assesses, receives payment Treasurers Office and issue OR & CTR Actual 5 minutes for payment of fees Advises to proceed to go Fees back to City Tourism Office 7.Present the official Photocopies the Official receipt to the City receipt and attaches the NONE 2 minutes Ms. Kimberly Tourism Office receipt to the Request letter, Trienzie B. Gabon and City Street Permit and (Job Order) forward it to the City Mayor’s Office Receives the documents NONE 3-6 minutes Ms. Marivic Paran and forward it to the City Mayor City Mayor approves the NONE 1 day Hon. Renato Y. permit and forward the Gustilo documents to the City City Mayor Tourism Office 8.Goes back to City Photocopies the request Tourism Office for letter, official receipt and the issuance of the approved permit. City Street Permit Release the approved permit Ms. Kimberly and; NONE 5 minutes Trienzie B. Gabon Instruct the client to also (Job Order) give a same copy of the documents (City Street permit, receipt and request 143

letter) to the Traffic Management Office 9.Goes to the Traffic Assesses, receives the Management Office approved documents NONE 2 minutes and gives a copy of the approved documents TOTAL NONE 1 DAY 22 MINS

144

DOT Accreditation for Hotels and Other Tourism Related Establishments, Restaurants and Tourism Related Services

145

Issuance of Booking Form for Sipaway Island

Office or Division: TOURISM OFFICE Classification: Simple Type of Transaction: G2C Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation duly organized & registered under the existing laws of the Philippines. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Booking Form City Tourism Office CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 6.Fill up booking Reviews the bookings for Ms. Shane Gabrielle form Sipaway Island and check none 1-2 minutes C. Cristuta the availability of the tourism (Job Order) attraction The booking personnel signs Ms. Shane Gabrielle the booking form and none 1 minute C. Cristuta forward It to the Tourism (Job Order) Operations Officer I for approval The Tourism Operations Ms. Jennifer B. Officer I approves the Saballa booking form and pass it to none 1 minute (Tourism Operations the booking personnel Officer I) The booking personnel Ms. Shane Gabrielle secures a copy of the none 2 minutes C. Cristuta booking form and record it (Job Order) 7.The applicant Releases the booking form receives the and instructs the applicant to Ms. Shane approved booking bring the form when going to none 1 minute Gabrielle C. Cristuta form Sipaway Island (Job Order) TOTAL NONE 7 MINUTES END OF TRANSACTION

146

Tourist Information Services

147

CITY PLANNING & DEVELOPMENT COORDINATOR’S OFFICE (CPDCO)

148

ISSUANCE OF ZONING CERTIFICATE

Office or Division: CPDCO Classification: Simple Type of Transaction: G2C and G2BS Who may avail: Any person, firm or corporation, including any agency or instrumentality of the government desiring to erect, construct, repair and convert any building or structure within the jurisdiction of the city. CHECKLIST OF REQUIREMENTS WHERE TO SECURE TCT No. / Survey No. / Lot. No. Register of Deeds FEES TO PROCES- PERSON CLIENT STEPS AGENCY ACTIONS BE PAID SING TIME RESPONSIBLE Client submits TCT No. Checks Zoning / Survey No. / Lot No. of Classification of Lot. the desired lot to be After checking, to client 500 per lot 10 minutes CPDCO issued zoning certificate will be given order of payment form to be payed at CTO. Submit OR Release of Zoning none 10 minutes CPDCO Certificate to Client Total none 20 minutes End of Transaction

149

Issuance Of Locational Clearance (BUILDING PERMIT)

Office or Division: CPDCO Classification: Simple Type of Transaction: G2C and G2B Who may avail: Any person, firm or corporation, including any agency or instrumentality of the government desiring to erect, construct, repair and convert any building or structure within the jurisdiction of the city. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 6 sets of Architectural Plans (Signed & Sealed) Barangay Clearance Barangay Contract of Lease/CCT/TCT/OCT/DENR Cert./TAX Registry of Deeds Dec. FEES TO PROCES-SING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Client pass all plans, Checks Business forms and Application as to its Zoning Fees vary attachment’s for the Classification and Parking depending building permit Requirements on the (ORDINANCE NO. 20-01). classificatio If the business is approved n whether 1 hour CPDCO the applicant will be given a residential, locational clearance form to commercial be notarized and order of or special payment to be payed at the uses/utilities CTO. Submit filled up and Release of Locational notarized application Clearance to client none 10 minutes CPDCO form for locational clearance with OR Total None 1 hr. 10 min End of Transaction

150

ISSUANCE OF LOCATIONAL CLEARANCE (BUILDING PERMIT)

Office or Division: CPDCO Classification: Simple Type of Transaction: G2C and G2B Who may avail: Any person, firm or corporation, including any agency or instrumentality of the government desiring to erect, construct, repair and convert any building or structure within the jurisdiction of the city. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Business Application Form BPLO Barangay Clearance Barangay Contract of Lease/CCT/TCT/OCT/DENR Cert./TAX Registry of Deeds Dec. FEES TO PROCES-SING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Client Submit Checks Business Application as Business to its Zoning Classification and Application Form Parking Requirements (ORDINANCE NO. 20-01). If the business is approved the 1,000.00 10 minutes CPDCO applicant will be given a locational clearance form to be notarized and order of payment to be payed at the CTO. Submit filled up and Release of Locational Clearance notarized application to client none 10 minutes CPDCO form for locational clearance with OR total 1,000.00 20 min. End of Transaction

151

CITY SOCIAL WELFARE & DEVELOPMENT OFFICE (CSWDO)

152

I. SERVICES TO CHILDREN/MINOR CITY SOCIAL WELFARE & DEVELOPMENT OFFICE

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management of Child Abuse Cases Type of Transaction: Who may avail: Children victims of abuse under RA 7610 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Conducts intake none 30min. - 45min. Odessa D. Rigor Interview & initial counseling –SWO II Lavern T. Rigor – SWO II 2. Assists client & refer them to none Case to case Police blotter Agencies providing necessary basis Medico Legal service/s Other Legal - PNP documents - City Hospital Hall of Justice none 30 – 45 mins. Case 3. Schedules activities for Management follow-up intervention Form Court Order Attends/cooperat None 2 hours / 4. Facilitates session: es in the various hearing - Court hearing follow-up 1 hour / session - conduct counseling activities Total none 4 hrs. 30 mins. END OF TRANSACTION

153

SERVICES TO CHILDREN/MINOR

CITY SOCIAL WELFARE & DEVELOPMENT OFFICE

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management for Legal Adoption for Minors Type of Transaction: Who may avail: Couple/Family requesting to adopt a child CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Filing of application Conducts intake interview none 1 Hour form and providing & initial counseling Jeanilene L. information for Mavida – SWO II Home Study Report Makes follow-up Conducts Home none 2 Hours Jeanilene L. CSWDO in charge Visitation Mavida – SWO II regarding result of Home Study Submits Reports to none Case to case Jeanilene L. DSWD F.O. 6 basis Mavida – SWO II Attends court hearing None Case to case Jeanilene L. Attends court hearing basis Mavida – SWO II Attends Post Legal Conducts Post Legal None 1 hour / Jeanilene L. Adoption Counseling Adoption Counseling session Mavida – SWO II Total None 4 hrs. END OF TRANSACTION

154

SERVICES TO CHILDREN/MINOR

CITY SOCIAL WELFARE & DEVELOPMENT OFFICE

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Securing of Papers for Minors Travelling Abroad Type of Transaction: Who may avail: Individual/Family requesting to bring minors in travelling abroad. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Conducts intake interview none Jeanilene L. Fills up application form with orient documents None Mavida – SWO II needed Provides Information to none Jeanilene L. Conducts assessment of worker/submission of None Mavida – SWO II the documents submitted pertinent document Makes follow-up social none Jeanilene L. Submits documents to worker for the result of none Mavida – SWO II DSWD F.O. 6 the study Secures travel None Jeanilene L. DSWD – F.O. 6 P 300.00 clearance Mavida – SWO II Total None 300 END OF TRANSACTION

155

SERVICES TO CHILDREN/MINOR

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management of Street Children Type of Transaction: Who may avail: Individuals referring at Risk child/minors in the street. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Presentation of the none Edena S. Dagondon – street child to Do intake Interview 30min. SWO-III Belinda C. social workers Alquisalas – UW II none Edena S. Dagondon – Contact families of street 1 Hour SWO-III Belinda C. children & turn over the latter Alquisalas – UW II none Edena S. Dagondon – Conduct program 1 Hour SWO-III Belinda C. intervention to street children Alquisalas – UW II Total None 2 hrs. 2min. END OF TRANSACTION

156

SERVICES TO CHILDREN/MINOR

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management of Children in conflict with the Law Type of Transaction: Who may avail: Family/PNP Personnel referring JICL CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Turn- none Edena S. over/Presentation Dagondon – of child/case to SWO III Conducts intake interview and initial person/s in 1 hour counseling charge (once turned over by the PNP) Advises minor to stay temporarily at none Edena S. the Guidance Center for Minors for Dagondon – I hour counseling and other social welfare SWO III intervention none Edena S. Attends diversion conference in the 1 hour Dagondon – barangay or court SWO III Prepares Case Management none Edena S. Report & Plan to return CICL to 1 hour Dagondon – his/her family/community SWO III none Edena S. Integration to Conducts follow-up activities in the 1 – 2 hrs. Dagondon – family/ community community SWO III Total None 6 hrs. END OF TRANSACTION

157

SERVICES TO CHILDREN/MINOR

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management of Minors who violated “Curfew Ordinance for Minors of 2008” Type of Transaction: Who may avail: Minors taken for custodial care CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Turn-over of none Jeanilene L. Mavida – SWO Conducts intake minor/s from II Joseph Gumban (J.O.) interview PNP Roving 1 Hour Michael Chua(J.O.) And Team Jocelyn Baba(J.O.) initial counseling in charge Jaime Bayking(J.O.) Contact none Jeanilene L. Mavida – SWO parents/guardian for II Joseph Gumban (J.O.) turn over 2 Hours Michael Chua(J.O.) Jocelyn Baba(J.O.) Jaime Bayking(J.O.) none Jeanilene L. Mavida – SWO Minor to stay II Joseph Gumban (J.O.) temporarily at the none Michael Chua(J.O.) curfew Center for Jocelyn Baba(J.O.) counseling Jaime Bayking(J.O.) Counseling, referral None Jeanilene L. Mavida – SWO and implementation II Joseph Gumban (J.O.) Not more than of community service Michael Chua(J.O.) 24 hours activity if repeat Jocelyn Baba(J.O.) offenders Jaime Bayking(J.O.) none Jeanilene L. Mavida – SWO Conduct follow-up II Joseph Gumban (J.O.) activities in the none Michael Chua(J.O.) community Jocelyn Baba(J.O.) Jaime Bayking(J.O.) Total None 27 hrs. END OF TRANSACTION

158

SERVICES TO CHILDREN/MINOR

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Management of Women in Especially Difficult Circumstance Type of Transaction: Who may avail: Disadvantaged Women CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Report case to none Lavern T. CSWD staff and Do data gathering and initial Rigor –SWO II 1 Hour present self for counseling interview Offers victim to temporarily stay none Lavern T. at the center specially (if Rigor –SWO II none perpetrator is a family member) for safe keeping none 1 hour – 2 Lavern T.

Conducts counseling and referral hours Rigor –SWO II Makes referral for medical and None Lavern T. 30 min. legal assistance Rigor –SWO II Attends center Conducts practical none Case to case Lavern T. activities Skills Dep’t. Activities basis Rigor –SWO II Total None 3 hrs 30 mins. END OF TRANSACTION

159

FAMILY WELFARE PROGRAM

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Issuance of Solo Parent ID Type of Transaction: Who may avail: Solo parents CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Informs client of needed Odessa D. Rigor – Secures documents; Death Certificate of SWO II application Form spouse (if married), birth Free 10 minutes at the CSWD certificate of dependents, Office barangay certification, ITR, Court Decision Do Submission Odessa D. Rigor – of accomplished Interviews and makes SWO II application form assessment of applicants None none with attached Collect pertinent documents documents Prepares ID for signature of none Odessa D. Rigor –

CSWDO and City Mayor Maximum of 3 SWO II Pick up ID None days Odessa D. Rigor – Issuance of Solo Parent Id SWO II Total None 3 days 10 mins END OF TRANSACTION

160

FAMILY WELFARE PROGRAM

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Issuance of Certificate of Pre-Marriage Counseling (PMC) Type of Transaction: Who may avail: Couple who are applying for PMC for marriage license CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Odessa D. Applies at CHO Conduct of PMC none 1 hour - 1½ hrs. Rigor – SWO II Secures PMC certificate Odessa D. none none 20 minutes from the CHO Rigor – SWO II totla None 1 hr. 50 mins END OF TRANSACTION

161

SERVICES FOR SENIOR CITIZENS

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Issuance of Solo Parent ID Type of Transaction: Who may avail: Senior Citizens (above 60 years old) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Secures application Elmer D. Form at the Artillaga – AO III Office of the Senior Informs client of needed Free Citizen Affairs documents (Reclamation Area), 15 minutes

Submits accomplished Interviews and do Feen R. application form assessment of applicants Libre – SWO II None with attached Submit ID & Booklets to documents CSWDO & CMO for signature of CSWD Officer none

and City Mayor Maximum of 2 Pick up ID’s & Booklets Issuance of None days Elmer D. at Senior Citizen Center Senior Citizen ID & Booklets Artillaga – AO III Total None 2 days 15 min. END OF TRANSACTION

162

Birthday Cash Gift

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Birthday Cash Gift Type of Transaction: Who may avail: All Senior Citizens (above 61 years old) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Secures application Form at the Informs applicants or nearest OSCA Office in- Office of the Senior none 10 minutes kin of needed documents charge Citizens Affairs (Reclamation Area), Submits needed received and review needed none 10 minutes -do- documents documents Prepares & process voucher CSWD Office for Birthday Cash Gift upon none 2 -3 days Administrative received application Division Claims Birthday Cash Guide an usher/ Senior CTO Gift at City Treasure’s Citizen/claimant where to none 1 day CSWDO Office claimed their voucher 4 days 20 Total None mins. END OF TRANSACTION

163

Burial Assistance for Senior Citizen

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Burial Assistance for Senior Citizen Type of Transaction: Who may avail: Family of deceased Senior Citizens (above 60 years old)- preferably nearest kin CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Secures application Form at the Informs nearest kin of OSCA Office in- Office of the Senior none 10 minutes needed documents charge Citizen Affairs (Reclamation Area), Submits needed Interview nearest kin and none 15 minutes -do- documents check submitted documents Administrative none 2 – 3 days section, CSWDO Claims burial Prepare & process voucher -do- 1 day CTO assistance at CTO for burial assistance] 4 days 25 Total None mins. END OF TRANSACTION

164

SERVICES FOR PERSONS WITH DISABILITIES (PWD)

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Issuance of PWD IDs & Booklets Type of Transaction: Who may avail: Needy Person with Disabilities CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Interviews and do assessment Secure Application Noel E. Suico – of applicant and gives Form at PWD SWA instructions on needed None 10 minutes Office, Reclamation Mario Narca – documents; Doctors diagnosis Area (J.O.) of his/her type of disability Present Interviews and do assessment Dr. Arnel accomplished of applicants by CHO none 30 minutes Laurence Q. application form to Diagnosed type of Disability Portuguez CHO Doctor.

Present fully Submit ID & booklets to accomplished form CSWDO & CMO for signature None PWD In-charge certified by of CSWD Officer & City Mayor Maximum of 2 physician days Pick up ID’s & Issuance of PWD ID & booklet PWD –in charge Booklets at Senior none to client at PDAO Citizen Center 2 days and 50 Total None min. END OF TRANSACTION

165

Burial Assistance for Senior Citizen

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Burial Assistance of Family of Deceased PWD Type of Transaction: Who may avail: Family of deceased Person with Disability CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Nearest kin Secures Noel E. application Informs nearest kin of Suico – SWA Form at the none 10 minutes needed documents Mario Person with Disability Affairs Narca – (J.O.) Office (Reclamation Area), Submits needed Reviews needed none 15 minutes -do- documents documents Prepares and process CSWDO voucher for burial none 2 -3 days Administrative assistance of claimants Division Claims burial assistance at Guides claimants where none 1 day CSWDO CTO to claim the assistance 4 days 15 Total None mins. END OF TRANSACTION

166

RELIEF ASSISTANCE

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Assistance to individuals in Crisis Situation Type of Transaction: Who may avail: Indigent individual in crisis situation CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Interviews and do assessment of Presents case to Social Worker applicant and gives instructions on CSWD NONE 1 Hour (Officer of the needed documents; barangay Office/Personnel Day) certification, certificate of eligibility If applicant is qualified, prepares Submits required Case Study Report and financial none 3 days -do- documents documents for AICS Endorsed case finding to CMO for CSWDO approval and endorsement to SP none 1 -2 weeks SP for resolution Prepares and process DV for CSWDO none 2 -3 days financial assistance ADMIN Claims Financial Guide claimant where to claim 15 – 45 assistance to none CSWDO his/her financial assistance minutes CTO

Total None 20 days 1 hr. 45 mins END OF TRANSACTION

167

RELIEF ASSISTANCE

Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE Classification: Assistance during Natural & Manmade Calamities Type of Transaction: Who may avail: Indigent in crisis situation CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Do initial data gathering Report incident to & assessment Case to case All CSWDO NONE CSWD Office Provision of family packed food or basis personnel do hot kitchen if needed Do finalization of data gathering Submits required and preparation of case study none 1 Week -do- documents report for financial assistance Returns to CSWD Assists client in claiming further Office to get none 30 minutes -do- assistance assistance Total None 1 week 30 mins END OF TRANSACTION

168

City Treasurer’s Office

169

ISSUANCE OF REAL PROPERTY TAX STATEMENT OF ACCOUNT Real property tax statement of account is issue to identify the amount of real property tax due Office or Division: City Treasurer’s Office – Real Property Tax Division Classification: Simple Type of Transaction: G2C-Government to Citizen Who may Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Latest notice of Assessment City Assessor’s Office (Every 3 years (General Revision of Property Tax Taxpayer Account) Tax Declaration Previous RPT Tax Receipts CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Present notice of Check the presented None 5 minutes Rebecca Almaras Assessment or tax document and input LTOO IV declaration or previous the needed data to or Glean Baring RPT receipt to real the system and LTOO II property tax division generate statement assessment section of account Wait for the release of Verify the statement None 5 minutes Rebecca Almaras statement of account of account LTOO IV or Glean Baring Sign and release LTOO II Total None 10 mins End of transaction

170

Real property tax payment Office or Division: City Treasurer’s Office – Real Property Tax Division Classification: Simple Type of Transaction: G2C-Government to Citizen Who may Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Real property tax statement of account Real property tax division assessment section CLIENT STEPS AGENCY FEES TO PROCESSING PERSON RESPONSIBLE ACTION BE PAID TIME Present real property Check the None 5 minutes Ma. Lormelusa s. teodoro- tax statement statement and LTOO III process the real property Blesilda a. Ignacio- LRCO III collection Mae A. Cena-RCCI Pay and wait for the Secure the Based on 5 minutes Ma. Lormelusa s. teodoro- official (af#56) payments and bill LTOO III issue official presented Blesilda a. Ignacio-LRCO III receipts (af#56) Mae A. Cena-RCCI Total none 10 mins End of transaction

171

Issuance of Real property tax clearance Real property tax statement of account is use to identify the amount of real property tax payable Office or Division: City Treasurer’s Office – Real Property Tax Division Classification: Simple Type of Transaction: G2C-Government to Citizen Who may Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Updated official receipt (AF#56)-RPT tax Tax payer payments CTO-License Division Official receipt-certification Fee/doc. stamp CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Present Official Issue order of None 5 minutes Glean baring-LTOOII Receipt AF#56 to real payment for Mae a. Cena -RCCI property tax division certification fee and Carlo Romaine Rigor- doc stamp Administrative Aide II Secure order of Issue official receipt Certification 5 minutes License division payment p75.00/unit

Proceed to license division and pay Return to rpt division Check official none none Glean baring-LTOOII and present official receipts and process Mae a cena-RCCI receipt for processing real property tax Carlo romaine rigor- and release of real clearance to be administrative aide II property tax clearance approved and signed by the city treasurer Total 75.00 10 mins End of transaction

172

Transfer tax bill Transfer tax bills issued when where transfer of properties thru sale is, heir ship, or donation. Office or Division: City Treasurer’s Office – Real Property Tax Division Classification: Simple Type of Transaction: G2C-Government to Citizen Who may Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Proof of transfer(Deed of Sale, Donation or Taxpayer Heirship) Tax Declaration and Cert. of Improvements City Assessor’s Office Tax Clearance City Treasurer-RPT Division CAR(Certificate Authorizing Registration) BIR CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Present Official Receipt 1.Check the None 10 minutes Glean baring-LTOOII AF#56 to real property presented Mae a. cena-RCCI tax division Proof of documents for Ma. Lormelusa Teodoro- transfer(Deed of Sale, completeness LTOOIII Donation or Heirship) Blesilda A. Ignacio- Tax Declaration and LRCOIII Tax Clearance, and CAR Wait for the transfer tax Compute transfer none 15 minutes Rebecca Almaras bill to be release tax bill based on the LTOO IV documents Glean Baring presented to be LTOO II approved and Mae A. CenaRCC-I signed by the City Ma. Lormelusa Teodoro- Treasurer LTOOIII Blesilda A.Ignacio- LRCOIII Total None 25 mins End of transaction

173

Transfer tax clearance Office or Division: City Treasurer’s Office – Real Property Tax Division Classification: Simple Type of Transaction: G2C-Government to Citizen Who may Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipts transfer tax payments Taxpayer CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Present Official Receipt Prepare transfer tax None 5 minutes Glean baring-LTOOII for transfer tax payment clearance to be signed Mae a. cena-RCCI by the RPT Division Ma. Lormelusa Head Teodoro-LTOOIII Blesilda A. Ignacio- LRCOIII Wait for the release of Verify and sign transfer none 5 minutes Rebecca Almaras tax clearance tax clearance LTOO IV

Total None 10 mins End of transaction

174

Receive incoming/outgoing communication Office or Division: City Treasurer’s Office – Real Property Tax Division Administrative division-Records section Classification: Simple Type of Transaction: G2C-G2B, G2C Who may Avail: All Government office, Business entities, Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE Communication and attachment if needed Requesting party CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Submit letter request 1.1 Record and assign a 10 minutes Melita B. Singson with control number Admin. Aide II complete address and contact number 1.2 Refer to concern 10 minutes Melita B. Singson CTO division/services for Admin. Aide II immediate action

1.3 File copy of said 5 minutes Melita B. Singson communication for record None Admin. Aide II keeping and later reference

3. Prepare reply on 1 hour to one Ray John D. Lim the action taken by day depending Administrative the division/services on the situation Officer III of the issue 4. Record and dispatch concerned of communication and Melita B. Singson correspondence 10 minutes Admin. Aide II

Total None 1 hr. 35 mins End of transaction

175

Release of accountable forms (AF)

Office or Division: City Treasurer’s Office Administrative Division - accountable forms section Classification: Simple Type of Transaction: G2G Who may Avail: Bonded Accountable Officers of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requisition and Issue Slip (RIS) Administrative Division - Accountable Forms Section CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Present RIS 1. Check RIS and issue None 20 minutes ROMULES A. AGBAY Order of Payment Storekeeper II based on the availability of AF and HENRY PHILIP record PARANA corresponding AF to Admin. Aide II Accountable Officer

2. Verify submission of 5 minutes JOSHUA S. ALFARO last remittance and Admin Aide IV updated monthly Report of Accountability for Accountable Forms (RAAF) prior to ROMULES A. AGBAY release of AF Storekeeper II

Release AF to HENRY PHILIP Accountable Officer PARANA Admin. Aide II Total None 25 mins End of transaction

176

Release of Accountable Forms (AF) TO BARANGAY TREASURERS

Office or Division: City Treasurer’s Office Administrative Division - accountable forms section Classification: Simple Type of Transaction: G2 barangay Who may Avail: Barangay Treasurers CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requisition and Issue Slip (RIS) Administrative Division - Accountable Forms Section CLIENT STEPS AGENCY ACTION FEES TO PROCESSIN PERSON BE PAID G TIME RESPONSIBLE Present RIS 1. Check RIS and issue None 20 minutes ROMULES A. AGBAY Order of Payment based Storekeeper II on the availability of AF and record HENRY PHILIP PARANA corresponding AF to Admin. Aide II Accountable Officer 2. Verify submission of None 5 minutes JOSHUA S. ALFARO last remittance and Admin Aide IV updated monthly Report of Accountability for ROMULES A. AGBAY Accountable Forms Storekeeper II (RAAF) prior to release of AF HENRY PHILIP PARANA 3. Issue Order of Payment None 5 minutes Admin. Aide II

4. Accept payment based 3 minutes Bus. Tax & Other Fees of the Order of Payment Depending Div. Staff on the AF Release AF to requested 5 minutes ROMULES A. AGBAY Accountable Officer None Storekeeper II

HENRY PHILIP PARANA Admin. Aide II Total None 38 mins End of transaction

177

PAYROLL AND DISBURSEMENT VOUCHER Office or Division: CITY TREASURER’S OFFICE/ CASH DIVISION Classification: Simple Type of Transaction: G2C / G2B Who may avail/accountable: Officials and other personnel in the city CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Payroll and/or Disbursement Voucher CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON STEPS BE PAID TIME RESPONSIBLE 1. Submit CASH PAYMENT NONE 2-3 days approved 1. Secure cash advance (depending on payroll And/or 1.11 Pay salaries, wages, allowances number of disbursement and other benefits upon presentation of employess in ALL voucher for valid ID/cedula the payroll PERSONNEL payment CHECK PAYMENT IN THE CASH (cash/check) 1. Preparation of check NONE DIVISION 1.1 For signature of City Treasurer and City Administrator 2-3 days 1.2 Releasing of check Total None 6 days END OF TRANSACTION

Office or Division: CITY TREASURER’S OFFICE/ CASH DIVISION Classification: Simple Type of Transaction: G2G Who may avail/accountable: All collecting officers and deputized collector of all barangays CHECKLIST OF REQUIREMENTS WHERE TO SECURE Report of Collection and Deposit Accountable Officers CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Remit Mesalane L. Martinez 1. Receive collection from collection Cashier IV collectors together with or 1.1 Prepare Deposit Slip none daily Report of Bonifacio L. Planas, Jr. 1.2 Validate deposit slip Collection and Bookbinder I (depository bank) Deposit Total None END OF TRANSACTION 178

Accounting and Internal Audit System Office or Division: CITY TREASURER’S OFFICE/ CASH DIVISION Classification: Simple Type of Transaction: G2G Who may avail/accountable: Accounting and Internal Audit System CHECKLIST OF REQUIREMENTS WHERE TO SECURE Paid Disbursement Vouchers/Payrolls and Cash Division Deposited Collections CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Submit original Receive original and all None Daily Michelle Sheila suan- and all supporting documents RCCII supporting Prepare report of checks Merlita barcuma AA II documents issued for all check issuance An Margalita canoy, AA II Kathleen Logarta AAII Total None daily END OF TRANSACTION

179

City Waterworks Department (CWD)

180

Processing of Water Service Application

The City Waterworks Department (CWD) offers this service to residents of San Carlos City who want to avail of water service connection within the area of service coverage

Office or Division: CWD Administrative & Finance, and Operations Divisions Classification: Complex Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All residents of legal age, business entities and government offices in San Carlos City CHECKLIST REQUIREMENTS WHERE TO SECURE Lot Owner Lot Title or Deed of Sale (1 photocopy) Register of Deeds Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Govt. Home lot Beneficiary Certificate of Occupancy (1 photocopy) City Mayor's Office Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Applicant with owner's consent Consent of Lot owner (Lot Owner required to Lot Owner sign on the Application Form) Lot Title (1 photocopy) Register of Deeds Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Business Establishment Lot Title or Deed of Sale (1 photocopy), if lot Register of Deeds owner Excavation Permit, if applicable (1 original copy) City Engineer's Office Contract of Lease, if applicable ( photocopy) Applicant Board Resolution or Secretary's Certificate for the Authrorized Representative Applicant

181

Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) CLIENT STEP AGENCY FEES TO BE PAID PROCESSIN PERSON ACTIONS G TIME RESPONSIBLE 1. Proceed to 1.1 Interview None 5 minutes Administrative Customer Services applicant and Aide III, CWD Section provides Water Customer Service Services Section Application Form and list of None 1 day requirements Plumber II, CWD Pipelines 1.2 Conduct Maintenance site inspection Section as to location of the applicant's house/property to the appropriate stub-out and Provide Sketch Plan of the proposed Water Service Connection 2. Submit required 2.1 Check None 1 day Administrative documents for initial requirements, if Aide III, CWD assessment complete Customer submit Services Section Application to none 1 minute City Mayor's Administrative Office for Aide III, CWD approval Customer 2.2 Advise Services Section Applicant to attend the mandatory Orientation Seminar

182

3. Attend 3.1 Conduct None 2 hours Administrative Orientation Seminar Orientation Aide III, CWD Seminar Customer none 1 minute Services Section 3.2 Advise Administrative Applicant to Aide III, CWD embed Customer pipelines from Services Section their property to the stub out 4. Embed pipelines None Applicant from house/property unto the tapping point or stub-out 5. Inform CWD 5. Conduct final None 2 hours Construction & Customer Services inspection as to Maintenance Division that water correctness of Gen.Forman, service connection the pipeline CWD Pipelines is ready for tapping layout. Maintenance Section

6. Pay required 6.1 Accept Fixed Fees: 5 minutes Revenue fees payment and For Barangays 1,2,3,4,5,6, Collection Clerk / Issue Official Palampas, Punao, Rizal, Collection Officer, Receipt Buluangan, Ermita, & San City Treasurer's Juan: Office Registration Fee 100 Installation Fee 200 Stub-out Allocation Cost 500 Inspection Fee 200 Filing Fee 50 Orientation Fee 30 TOTAL 1080

For Barangays Codcod, Quezon, Bagonbon, Prosperidad, & Nataban: Registration Fee 100 Installation Fee 200 Installation Fee 200 Filing Fee 50 183

Orientation Fee 30 TOTAL 580

Security Deposit For Barangays 1,2,3,4,5,6, Palampas, Punao, Rizal: Meter Size = ½" 360 Meter Size = ¾" 576 Meter Size = 1" 1152 Meter Size = 1½" 2880 Meter Size = 2" 7200 For Barangays Bagonbon, Prosperidad, Quezon, & Codcod:

Meter Size = ½" 150 Meter Size = ¾" 240 Meter Size = 1" 480 Meter Size = 1½" 1200 Meter Size = 2" 3000 For Barangays Buluangan, Ermita, San Juan, & Nataban: Any Meter Size 300

Calibration Fee - depending on Size of Water Meter: Meter Size = ½" 125 Meter Size = ¾" 175 Meter Size = 1" 225 Meter Size = 1½" 275 Meter Size = 2" 325 None None

6.2. Verify 5 minutes Assessment Clerk details of III, CWD payment made Customer None Services Section 5 minutes Engineer IV, 6.3 Operations Recommend Division approval for 5 minutes 184

installation of None City Govt. Dept. Water Meter Head I, CWD 1 day 6.4. Approve Plumber II, CWD Installation of Pipelines Water Meter Maintenance Section 6.5. Install Water Meter TOTAL 3 Days, 4 hours, and 27 minutes End of transaction

185

Processing of Requests for Replacement of Water Meter The City Waterworks Department (CWD) attends to the concerns of registered consumers pertaining to their needs for change of meter size or replacement of defective meter. Office or Division: CWD Administrative & Finance, and Operations Divisions Classification: SIMPLE Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All registered water service consumers CHECKLIST REQUIREMENTS WHERE TO SECURE Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) CLIENT STEP AGENCY FEES TO BE PAID PROCESSIN PERSON ACTIONS G TIME RESPONSIBLE 1. Proceed to 1. None 5 minutes Administrative Customer Services Interview Aide III, CWD Section applicant Customer and Services Section provide Request Form for Plumber II, CWD 2. Fill out Request Service None 5 minutes Pipelines Form & submit Change Maintenance documents required 2. Check Section documents submitted, if complete, advise consumer to pay 3. Pay the required 3.1 Accept Alteration Fee 5 minutes Revenue fees payment For Barangays 1,2,3,4,5,6, Collection Clerk / and issues Palampas, Punao, Rizal, Collection Officer, Official Buluangan, Ermita, & San City Treasurer's Receipt Juan: 200 Office For Barangays Codcod, Quezon, Bagonbon, Prosperidad, & Nataban: 300

186

Calibration Fee - depending on Size of Water Meter: Meter Size = ½" 125 Meter Size = ¾" 175 Meter Size = 1" 225 Meter Size = 1½" 275 Meter Size = 2" 325 5 minutes Assessment Clerk 3.2. Verify NONE III, CWD details of Customer payment Services Section made 4. Submit Water Meter Applicant for calibration 4.1. None 1 day Plumber II, CWD Receive Pipelines Water Maintenace Meter and Section forward to the Pipelines Maintenan ce Section 4.2 None 1 hour Plumber II, CWD Perform Pipelines Calibration Maintenance Section

4.3 Install None 1 hour Engineer IV, Calibrated Operations Water Division Meter TOTAL 1 day, 2 hours & 20 minutes END OF TRANSACTION

187

Processing of Requests for Change of Stub-out The City Waterworks Department (CWD) caters to the requests of consumers to transfer their meter to another stub-out Office or Division: CWD Administrative & Finance, and Operations Divisions Classification: SIMPLE Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All registered water service consumers CHECKLIST REQUIREMENTS WHERE TO SECURE Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) CLIENT STEP AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE 2. Proceed to 1. Interview None 5 minutes Administrative Customer Services applicant Aide III, CWD Section and provide Customer Request Services Section Form for 2. Fill out Request Service 5 minutes Administrative Form & submit Change Aide III, CWD documents required 2.1 Check None Customer documents Services Section submitted, if complete, advise consumer to 5 minutes Administrative pay Aide III, CWD 2.2. None Customer Forward Services Section Request to the Pipelines 1 day Plumber II, CWD Maintenance Pipelines Section Maintenance 2.3 Perform None Section site 5 minutes Administrative inspection Aide III, CWD Customer Services Section 2.4 Advise None Client to pay 188

3. Pay the required 3.1 Accept Alteration Fee 5 minutes Revenue fees payment and For Barangays 1,2,3,4,5,6, Collection Clerk / issues Palampas, Punao, Rizal, Collection Official Buluangan, Ermita, & San Officer, City Receipt Juan: Treasurer's 200 Office For Barangays Codcod, Quezon, Bagonbon, Prosperidad, & Nataban: 300 3.2. Verify 5 minutes Assessment details of None Clerk III, CWD payment Customer made Services Section 3.3 Transfer None 1 day Plumber II, CWD Meter to Pipelines appropriate Maintenance Stub-out Section TOTAL 2 days & 30 minutes END OF TRANSACTION

189

Processing of Water Service Application

The City Waterworks Department (CWD) offers this service to residents of San Carlos City who want to avail of water service connection within the area of service coverage

Office or Division: CWD Administrative & Finance, and Operations Divisions Classification: Complex Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All registered water service consumers CHECKLIST REQUIREMENTS WHERE TO SECURE Lot Owner Lot Title or Deed of Sale (1 photocopy) Register of Deeds Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Govt. Home lot Beneficiary Certificate of Occupancy (1 photocopy) City Mayor's Office Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Applicant with owner's consent Consent of Lot owner (Lot Owner required to Lot Owner sign on the Application Form) Lot Title (1 photocopy) Register of Deeds Excavation Permit, if applicable (1 original copy) City Engineer's Office Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) Business Establishment Lot Title or Deed of Sale (1 photocopy), if lot Register of Deeds owner Excavation Permit, if applicable (1 original copy) City Engineer's Office Contract of Lease, if applicable ( photocopy) Applicant Board Resolution or Secretary's Certificate for the Authorized Representative Applicant Government Issued Identification Card (1 photocopy) 190

Community Tax Certificate, current year (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO City Treasurer's Office CLIENT STEP AGENCY FEES TO BE PAID PROCESSIN PERSON ACTIONS G TIME RESPONSIBLE 1. Proceed to 1.1 Interview None 5 minutes Administrative Customer Services applicant and Aide III, CWD Section provides Customer Water Service Services Section Application Form and list None 1 day of Plumber II, CWD requirements Pipelines Maintenance 1.2 Conduct Section site inspection as to location of the applicant's house/propert y to the appropriate stub-out and Provide Sketch Plan of the proposed Water Service Connection 2. Submit required 2.1 Check None 1 day Administrative documents for initial requirements, Aide III, CWD assessment if complete Customer submit Services Section Application to City Mayor's Office for approval 3 Embed pipelines None Applicant from house/property to the tapping point or stub-out 4. Inform CWD 4. Conduct None 2 hours Construction & Customer Services final Maintenance Division that water inspection as Gen.Forman, to correctness CWD Pipelines 191

service connection is of the pipeline Maintenance ready for tapping layout. Section 5. Pay required fees 5.1 Accept Alteration Fee: 5 minutes Revenue payment and For Barangays Collection Clerk / Issues Official 1,2,3,4,5,6, Palampas, Collection Officer, Receipt Punao, Rizal, City Treasurer's Buluangan, Ermita, & Office San Juan: 200 For Barangays Codcod, Quezon, Bagonbon, Prosperidad, & Nataban: 300 5.2. Verify None 5 minutes Assessment Clerk details of III, CWD payment Customer made Services Section None 5 minutes City Govt. Dept. 5.3. Approve Head I, CWD Installation of Water Meter to the new location applied for None 1 day Plumber II, CWD Pipelines 5.4 Install Maintenance Water Meter Section TOTAL 3 Days, 4 hours, and 27 minutes END OF TRANSACTION

192

Processing of Requests for Permanent Closure of Water Service Connection

Registered consumers can request for permanent closure of their account when they no longer need the service.

Office or Division: CWD Administrative & Finance, and Operations Divisions Classification: Simple Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All registered water service consumers CHECKLIST REQUIREMENTS WHERE TO SECURE Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG, photocopy) Phil Health, LTO Community Tax Certificate, current year (1 City Treasurer's Office photocopy) CLIENT STEP AGENCY ACTIONS FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE 1. Proceed to 1.1 Interview None 5 minutes Administrative Customer Services applicant and Aide III, CWD Section provides Water Customer Service Application Services Section Form and list of requirements 2. Submit required 2 Check None 5 minutes Administrative documents for initial completeness of Aide III, CWD assessment requirements Customer Services Section 2.1 Take final None 4 hours Plumber I, reading of water Customer meter Services Section 3. Pay all unpaid 3.1 Accept Water 5 minutes Revenue accounts including payment and Issue Consumption Collection Clerk / unbilled consumption up Official Receipt computed up to Officer, City to the final reading the final reading Treasurer's Office of water meter, and arrears/surcharg Assessment Clerk e, if any III, Customer Services Section 3.2. Verify details of None 5 minutes Plumber I, payment made Customer Services Section None 4 hours 193

3.3. Pull out water meter 4. Receive pulled out 4 Have the receipt None 5 minutes Plumber I, meter of pulled out meter Customer acknowledged by Services Section the consumer TOTAL 1 day & 25 minutes END OF TRANSACTION

194

PAYMENT OF WATER BILL

Consumers can pay their bills at CWD office to the Collection Officers designated by the City Treasurer's Office

Office or Division: CWD Administrative & Finance, and City Treasurer's Office Classification: Simple Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G - Government to Government Who may avail: All registered water service consumers CHECKLIST REQUIREMENTS WHERE TO SECURE Water Bill City Waterworks Office CLIENT STEP AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to CWD 1. Accept Amount 5 minutes Revenue Collection Collection Section and payment and Issue indicated in Clerk / Officer, City pay the bill. Official Receipt the water bill Treasurer's Office TOTAL 5 minutes END OF TRANSACTION

195

Barangays Fixed 1,2,3,4,5,6, Buluanga San Bagonb Prosperid Natab Palampas, Ermita Codcod Quezon Fees Punao & n Juan on ad an Rizal Registrati 100.0 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 on Fee 0 Inspectio 200.0 200.00 200.00 200.00 200.00 200.00 200.00 200.00 200.00 n Fee 0 Installatio 200.0 200.00 200.00 200.00 200.00 200.00 200.00 200.00 200.00 n Fee 0 Stub-out Allocatio 500.00 500.00 500.00 500.00 - - - - - n Cost Filing Fee 50.00 50.00 50.00 50.00 50.00 50.00 50.00 50.00 50.00 Orientati 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 on Fee 1,080.0 1,080.0 1,080.0 580.0 Total 1,080.00 580.00 580.00 580.00 580.00 0 0 0 0

Security meter meter meter meter meter 300.0 300.00 300.00 300.00 Deposit size size size size size 0

City Proper, Connection Palampas, Buluangan Sipaway Bagonbon Prosperidad Quezon Codcod Fees Punao & Rizal: Registration 50.00 50.00 Fee 50.00 50.00 50.00 50.00 50.00

Inspection Fee 100.00 100.00 100.00 100.00 100.00 100.00 100.00 Installation 100.00 100.00 Fee 100.00 100.00 100.00 100.00 100.00 Stub-out

Allocation - - - - 500.00 500.00 500.00 Cost

Filing Fee 10.00 10.00 10.00 10.00 10.00 10.00 10.00 Orientation 30.00 30.00 Fee 30.00 30.00 30.00 30.00 30.00

Total 290.00 290.00 790.00 790.00 790.00 290.00 290.00

196

GENERAL SERVICES DEPARTMENT (GSD)

197

WITHDRAWAL OF CONSTRUCTION AND OTHER MATERIALS

Office or Division: General Services Department Classification: Simple Type of Transaction: G2G Who may avail: Project Liaison Officer/ Representatives CHECKLIST REQUIREMENTS WHERE TO SECURE 1. Approved RIS General Services Department/ End User CLIENT STEP AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Submits RIS for Received/Log-in request none 1 minute Jueyona M. Cudias- signature to GSO for notation CGSO or OIC 2.Bring RIS to GSD Check availability of none 5-10 minutes Diosdado C. Dollosa- Warehouse for the materials in the RIS (depends upon Warehouseman II/ availability of the bulk of Antonio L. Abuyo- materials and cause materials Public Services for its approval requested) Foreman/ Ricardo C. Esnaldo- Public Services Foreman

Approved the RIS 1 minute Irving T. Antonio- Engineer II 3.Withdraws the Materials requested none 5-30 minutes Diosdado C. Dollosa- requested materials release (depends upon Warehouseman II/ the bulk of materials withdrawn) Total None 42 mins End of transaction

198

Inspection of Deliveries

Office or Division: General Services Department Classification: Simple Type of Transaction: G2G Who may avail: All Operating Departments CHECKLIST REQUIREMENTS WHERE TO SECURE 1.Request for Inspection General Services Department/ End User 2.Copy of Purchase Order (P.O.) CLIENT STEP AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Submits request for Received Request for None 1 minute Jonalyn T. Flores- Inspection Inspection with copy of Job- Order P.O. attached Employee CGSO or OIC assigns None 1-2 minutes Jueyona M. specific inspector Cudias- CGSO or Office in Charge 2. Present on hand items Inspector proceed and None 5-30 minutes End- user and subject for inspection conducts inspection to depending on Inspector assigned and attest the veracity location where goods the distance of items being and services are delivered delivered 3. Total None 33 mins End of transaction

199

Waste Materials Report

Office or Division: General Services Department Classification: Simple Type of Transaction: G2G Who may avail: All Operating Departments CHECKLIST REQUIREMENTS WHERE TO SECURE 1. Waste Materials or Unserviceable General Services Department/ End User Supplies/ Property CLIENT STEP AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Bring Received/Records none 3 minute John Ray F. Valle- unserviceable waste materials turned Storekeeper I /wastematerials over to the office 2. Document and prepare None 10 minutes John Ray F. Valle- Waste Materials Report Storekeeper I, Liezl A. Alibango- Job- Back to originating office Order Employee for authorized signature none 10 minutes End- User/ MR holder Aprroved the RIS 3. Ask for receiving Solicit signatories none 3 minutes) John Ray F. Valle- copy Storekeeper I, Liezl A. Alibango- Job- Order Employee 4. Total None 26 mins End of transaction

200

SAN CARLOS CITY HOSPITAL (SCCH)

201

ADMISSION OF PATIENTS

Hospital admission involves staying at a hospital for at least 24 HOURS or more.

Office or Division: SCCH Medical Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE OB Patient – Referral Form/Mother-Child (MC) Barangay Health Center Booklet Hospital ID SCCH OPD CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Proceeds to Emergency Receives patient, records none 5 minutes ER room information, take vital signs Nurse/Attendant Present requirements Fills out patient’s chart, issue Provides information new hospital ID (new patient), give watcher’s ID, ask for referral form

Take medical history, perform 10 minutes ER Physician physical exams, writes medical order, issues laboratory/x-ray request, prescribe medications and other medical supplies Submits to physical Performs needed treatment none 20 minutes ER Physician assessment, Administer medication and ER laboratory/x-ray exams, other medical supplies Nurse/Attendant presents prescription to Carry out medical orders pharmacy Transport patient to room assignment Occupies the room Receive patient endorsement 5 minutes Ward Nurse TOTAL: 40 minutes End of Transaction

202

CONSULTATION SERVICE

A service that involves communication between two or more doctors or other professionals to evaluate the nature and progress of an illness or disease in a particular patient in order to establish a diagnosis, prognosis or recommendation for treatment.

Office or Division: SCCH MEDICAL Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Hospital ID (old and new clients) SCCH OPD OB Patient – Referral Form/Mother-Child Booklet Barangay Health Center CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Request for Retrieves chart (old none 10 minutes OPD Personnel consultation patient). Make new Chart/hospital ID (new patient) Takes vital signs and complaints and records. Instructs to proceed to respective clinics: Dental: Dental Clinic Prenatal: Family Planning Clinic Dispensary: minor operation Admission: Emergency Room Consultation: OPD Clinic TB DOTS: TB Dots Clinic Receives chart, Performs necessary none 20 minutes Respective submits to needed assessments. Prescribe Clinic care medicines. Physicians Issues laboratory/x-ray (Dental/Dispens request. Instructs to return ary) to respective clinics when lab/x-ray result in. Instructs to pay fee needed procedure Pays fee and present Receives OR, performs SCC 2 minutes Respective to requesting clinics needed procedure Resident/ Clinic Physician/Nurse

203

Set next schedule for Non SCC follow up (if needed) Resident Consultation free/100 TOTAL: 36–56 minutes End of Transaction

204

CITY INDIGENCY PROGRAM

City Indigence program is a service to avail of financial assistance from charitable institutions, government and non-government organizations and institutions.

Office: SCCH Social Service Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Resident Certificate (CEDULA) Barangay Hall Birth Certificate (minor) Local Civil Registry Voter’s ID COMELEC Marriage Contract Local Civil Registry Medical Certificate of Disability (age over 21) City Health Office Certificate of Indigence Barangay Capitan CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Requests Social Receives and checks none 5 minutes Social Worker Worker personnel for completeness of requirements, evaluation to qualify interviews for screening and Indigency Assistance evaluates patient who seek With the medical and surgical care requirements, 5 minutes discharge order, Let patient sign and other statement of account hospital staff Records the bill of the Patient and instructs client to go to the Mayor’s Office for Approval. If Bill exceeds P5,000.00 refers to: Women and Children’s Affair, Senior Citizen’s Affairs, Congressional Indigence Fund, AICS (DSWD), MAP (DOH). Proceeds to the Approves the Indigency none 5 minutes City Mayor’s Mayor’s office for Application Office approval of the Application for Instruct to go back to Hospital hospitalization form or to any agency concerned Presents the Receives the Approved none 3 minutes Social worker Approved Hospitalization Assistance personnel

205

Hospitalization Form and instructs to go to the Assistance form to Billing section the Social Worker personnel Proceeds to billing Checks statement of account none 2 minutes Billing section and secures and signs ok Personnel statement of account Releases gate pass and gate pass TOTAL: 20 minutes End of Transaction

206

BILLING PROCESS for IN-PATIENTS (PHILHEALTH)

The Billing process charges for all the care provided, to obtain payment for those services. The hospital billing is calculated by adding the amounts of all the bills issued in a determined period for the services provided to the patients.

Office: SCCH Finance Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: Those with Qualified Phil health Insurance Benefits CHECKLIST OF REQUIREMENTS WHERE TO SECURE Phil health ID and other documents Phil health Office (market 2nd Floor) certifying that the Patient/Client is a Phil health Member Physician’s Discharge Order Station Ward CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON ACTION PAID TIME RESPONSIBLE Submits Phil health Receives Phil none 2 minutes Phil health requirements and health Personnel Physician’s order for a requirements and procedure Physician’s order Procedure is Submits for a procedure for a procedure variable Surgeon Dispensary Nurse Instructs to go to SCCH Phil health office Completion of Phil For ICD-10 none 5 minutes Respective health Claim Form distribution and Hospital Sections signing Phil health Instructs to personnel process bill and pay Pays account Give Billing Excess to Phil 5 minutes Billing Personnel Account health Coverage Cashier

Receive payment and issues OR Presents the OR to Give the Gate none 1 minute Billing Personnel Billing Section Pass TOTAL: 13 minutes End of Transaction

207

BILLING PROCESS for IN-PATIENTS (POINT OF SERVICE)

Office or Division: SCCH Finance Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: Those with Qualified Phil health Insurance Benefits CHECKLIST OF REQUIREMENTS WHERE TO SECURE Phil health ID and other documents certifying Phil health Office ( Market 2nd Floor) that the Patient/Client is a Phil health Member Physician’s Order for Minor Operation Requesting Doctor Hospital ID SCCH Out Patient Section CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING TIME PERSON BE PAID RESPONSIBLE Submits Phil Receives Phil health none 2 minutes Phil health health requirements/Physician’s Personnel requirements and procedure order and Physician’s writes surgical memo procedure order Procedure is variable Surgeon Instructs to go to SCCH Dispensary nurse Submits to Phil health Office procedure

Completion of Phil For ICD-10 distribution none 5 minutes Phil health health Claim Form and signing personnel

Instruct to go to Billing Proceeds to Process bill and instructs Charge to 2 minutes Billing Personnel Billing to pay Point of Service 2 minutes Cashier Pay account Receives payment

TOTAL 11 minutes excluding the duration of procedure (variable) End of Transaction

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BILLING PROCESS for OUT-PATIENTS (PHILHEALTH)

Office or Division: SCCH Finance Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: Those with Qualified Phil health Insurance Benefits CHECKLIST OF REQUIREMENTS WHERE TO SECURE Phil health ID and other documents certifying Phil health Office ( Market 2nd Floor) that the Patient/Client is a Phil health Member Physician’s Order for Minor Operation Requesting Doctor Hospital ID SCCH Out Patient Section CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Submits requirements Performs Minor none 2minutes Surgeon and physician’s order operation and writes Dispensary for minor operation surgical memorandum Nurse Submits for operation Instruct to go to Phil Duration of health procedure or operation is variable Completion of Phil For ICD-10 distribution none 5 minutes Phil health health Claim Form and signature Personnel

Instruct to proceed to 2 minutes Billing Billing and pay Personnel Pays account Receives payment and Excess bill 5 minutes Cashier issues OR after deduction of Phil health coverage Present OR to Receives OR and none 5 minutes Phil health Dispensary Room releases prescription of Personnel medication

Set next schedule of 2 minutes Billing check-up Personnel TOTAL: 21 minutes excluding the duration of operation (variable) End of Transaction

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BILLING PROCESS for OUT-PATIENTS (POINT OF SERVICE)

Office or Division: SCCH Finance Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: Those without Qualified Phil health Insurance Benefits CHECKLIST OF REQUIREMENTS WHERE TO SECURE Phil health Form 1 and Form2 Billing Office Physician’s Order Doctor who requested Phil health Claim Form 1 and 2 Billing Office CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTION BE PAID TIME RESPONSIBLE Submits Physician’s Provides none 15 minutes Surgeon discharge order with Physician Dispensary Nurse complete clearance Discharge order and clearance Submit for minor Duration of procedure/operation Performs procedure or procedure and operation is writes surgical variable memorandum

Instructs to go to Phil health Pay the account and Receives Fees varies 3 minutes Cashier submits order to pay payment depends on the surgical procedure Charge to Point of Service Presents official Releases Gate none 2 minutes Billing Staff receipt and wait for the Pass release of gate pass TOTAL: 7 minutes excluding the duration of operation (variable) End of Transaction

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PHILHEALTH REFUND PROCEDURE

An unclaimed refund is a benefit payment that must be reimbursed by the accredited hospital to the member for a specific confinement period. The refund results from either an under-deduction or non-availment of benefits at point-of-service due to various circumstances at the time of hospitalization, and these have remained unclaimed by the members for some time now. The unclaimed refunds have been retrieved by Phil Health from the accredited hospitals for immediate return to the concerned members.

Office or Division: SCCH Phil Health Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: Phil health Members CHECKLIST OF REQUIREMENTS WHERE TO SECURE Proof of Refund Notice/Transmittal for refund Phil health CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Present the refund Receives the none 5 minutes Phil health notice and date of transmittal and Personnel confinement request a photocopy Photocopy the Receives the none 5 minutes Phil health transmittal and returns photocopy Personnel it back transmittal and make a Disbursement Vouched for refund duly signed by the corresponding Accepts the signatories disbursement voucher 5 minutes Give the City Hall disbursement Accounting Office Proceeds to City Hall to voucher and request personnel claim refund the member to sign the logbook

Instruct to go to City Hall to claim refund TOTAL: 10 minutes End of Transaction

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REQUEST FOR MEDICAL CERTIFICATE

A written statement from a physician or another medically qualified health care provider which attests to the result of a medical examination of a patient. It can serve as a documentation that an employee is unfit for work or evidence of a health condition.

Office or Division: SCCH Medical Records Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Present any Government ID for identification - Medico-legal: Notice from police and subpoena Police Department Medical Record: Request from the Physician Doctor’s request CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Submits Receives and checks - 2 minutes Records requirements submitted requirements Personnel Instructs to pay at the Cashier Pays fee Receives payment and SCC 2 minutes Cashier issues Official Receipt Resident/Non- SCC Resident Medical Certificate – 75/100 Medico Legal – 100/125 Presents OR to Receives OR: none 1 Hour Records Record Section (newly admitted) Personnel Medical Certificate: 3 days Returns as a.) In-patient – retrieves (admitted more than scheduled (after a Patient’s Chart 4 months) week) b.) Out-patient- Record or Retrieves OPD record. Personnel If to wait an hour, Refers to Physician for accepts a copy and notes. Instruct to return signs log book an hour or after a week (depending on the date Leaves one (1) copy of record) and Signs the Medico-legal: Retrieves logbook record from ER 20 minutes

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Instructs to wait while encoding details

Release 3 medico-legal copies

Records to logbook and files one copy returned

For Authentication: Receives photocopied 2 minutes Record Photocopy the document Personnel document

Pays for authentication Issues Official receipt Authentication 2 minutes Cashier fee (Certified True Copy) Presents official P75.00/page receipt Certifies authentication 5 minutes Records of photocopy and signs. Personnel Releases copy and gets one for file.

TOTAL Medical certificate 1 hr and 4 minutes up to 3 days Medico Legal 24 minutes Authentication 9 minutes End of Transaction

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REQUEST FOR BIRTH CERTIFICATE

A vital record that documents the birth of a person

Office or Division: SCCH Medical Records Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE If Married: Marriage Contract Local Civil Registry (LCR) If Not Married: Birth Certificate of Parent LCR If Late Request: (More than a month) Residence LCR certificate and Birth Certificate of Parent CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Secures Draft Form Fills out a Draft form while none 10 minutes Delivery Room and Blank Form of requester is interviewed Personnel Birth Certificate (BC) Instruct to pay fee at the Delivery Room Blank and Draft Form of (DR) Birth Certificate Pays the Fee Receives payment and P75.00 2 minutes Cashier Issue Official Receipt (OR) (SCC Residents) Instructs to go back to DR P75.00 (outside SCC) Presents the OR Receives the OR and none 5 minutes Delivery Room makes the Final Birth Personnel certificate Instruct to verify Verify Correctness of correctness 2 minutes information and Records Personnel Signs Final Birth Releases copy and leave a Certificate file copy (Refer to LCR) Local Civil Receives the Final Registrar’s Office Birth Certificate and Registers BC submit BC to LCR TOTAL: 19 minutes End of Transaction

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REQUEST FOR DEATH CERTIFICATE

A document issued by a medical practitioner certifying the deceased state of a person or that declares the date, location and cause of a person's death.

Office or Division: SCCH Medical Records Section Classification: Simple Type of G2C – Transacting Public Transaction: Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Any government ID for Identification S- CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Inform Records Verify that diagnosis is Section the need for complete and verify issuance of Death other information Records Certificate (DC) none 10 minutes Personnel Instruct Patient to go to Philhealth for billing process Complete billing Computes the bill and Billing personnel process and releases gate pass issuance of gate Records pass Make the DC and have none 40 minutes Personnel it signed by the Physician Physician

Pay the fee Receive payment and Cashier issue OR Presents OR and Death Records gate pass Receives OR and gate Certificate Personnel pass fee: P75.00 2 minutes Attach gate pass to DC (SCC and Releases DC to the Non SCC informant residents) Get one (1) copy file and log Proceed to Funeral - none Funeral Homes none Homes, City Health, City Health Office Local Civil Registrar Local Civil Registrar TOTAL: 36 – 56 minutes End of Transaction

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REQUEST FOR PATIENT’S RECORD (OUT-PATIENT)

Medical practices frequently receive medical record release requests from multiple sources, including subpoenas, attorney letters, and patients themselves.

Office or Division: SCCH Medical Records Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Patient written request Personal CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Request for Out Receives request none 1 minute Records Patient’s record for Personnel Disability Claim to Instructs to pay fee GSIS/SSS/Insurance Claim Pays to the Cashier Receive payments and Authentication: 2 minutes Cashier issues Official P75.00/page receipt(OR) (SCC and Non SCC residents) Instruct to go back to record Section Shows OR to Record Receives OR and none 1 hour – newly Record Personnel retrieves Chart admitted Personnel 3 days – admitted more Instructs to return as than 4 months scheduled Returns to claim the Photocopy the none 5 minutes Record Officer document document and seal Certified true copy TOTAL: Newly admitted: 1 hour and 8 minutes 4 months and above admission :3 days End of Transaction

216

REFFERAL OF PATIENTS

A process in which a health worker at a one level of the health system, having insufficient resources (drugs, equipment, skills) to manage a clinical condition, seeks the assistance of a better or differently resourced facility at the same or higher level to assist in, or take over the management of, the client’s case. Key reasons for deciding to refer either an emergency or routine case include: *to seek expert opinion regarding the client *to seek additional or different services for the client *to seek admission and management of the client *to seek use of diagnostic and therapeutic tools.

Office or Division: SCCH Medical Section Classification: Complex Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Phil health Form 1 and Form2 Billing Office Physician’s Order Doctor who requested Phil health Claim Form and 2 Billing Office CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE From the ER: Advise patient and patient’s None 2 minutes Attending Receives information watcher about the referral Physician on medical advice for order. referral to another institution Admits the patient and 5 minutes Admitting clerk records in the patient’s chart.

Discharge admitted patient to 5 minutes Attending be referred. Instructs to wait Physician for the Ambulance Nurse.

Fills out the referral form and 2 minutes ER/Ambulance records in the out-going Nurse referral registry logbook. From the Station Ward: Advises patient and patient’s None 2 minutes Attending Receives information watcher about the referral Physician on medical advice for order. referral to another institution

Waits and accepts Clearance form 10 minutes Attending Physician

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Proceeds to respective Discharge patient to be hospital areas for referred and records in the 20 minutes Station Ward clearance and lastly patient’s chart. Nurse claims the Gate Pass Prepares clearance slip and instructs for signing to respective hospital areas.

Instructs the patient’s watcher to claim gate pass from the Billing Section after all is Billing Section cleared and return to Station Staff ward.

Gives the gate Pass. Instructs to wait for the Ambulance nurse.

Fills out the referral form and records in the out-going referral registry logbook. *For emergency need Presents promissory note Signed 3 minutes Billing Staff to transfer: signature. Promissor Billing process can be y note delayed by signing a promissory note * NOTE: Ambulance Brings the referral form to the Nurse Referred Institution and submits to the Medical Personnel.

Claims Return Slip for hospital copy

TOTAL From ER: 14 minutes From the Station ward:32 minutes For Emergency Transfer: 15 minutes End of Transaction

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PHARMACY SERVICE

A health care service, which provide medications for the hospitalized patients. The service comprises the art, practice, and profession of choosing, preparing, storing, compounding, and dispensing medicines, and advising healthcare professionals and patients on their safe, effective and efficient use.

Office or Division: SCCH Ancillary Section Classification: Simple Type of G2C – Transacting Public Transaction: Who may avail: All Admitted Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Physician’s Order Doctor who requested CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE For In-Patient Receives the prescription and Pharmacy Staff Transaction: encodes the medicine/s Present Prescription requested to the Pharmacy none 5 minutes Pharmacist Dispenses the medicine/s Accepts the and instruct to give to the medicine/s and Station Ward Nurse proceed to Station Ward For Cash Receives the prescription and Pharmacy Staff transaction: encodes the medicine/s Present Prescription requested. Releases the to the Pharmacy order of payment and instruct to proceed to Cashier. Price of Pays to the Cashier Receives order of payment medicine/s 5 minutes Cashier and returns to and issues official receipt and varies Pharmacy instructs to return to pharmacy

Accepts the Dispenses the medicine/s Pharmacist medicine/s TOTAL 5 minutes each transaction End of Transaction

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DISPENSARY SERVICES

A place for dispensation of free or low-cost medical treatment.

Office or Division: SCCH Ancillary Section /Finance Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All and those without Qualified Phil health Insurance Benefits CHECKLIST OF REQUIREMENTS WHERE TO SECURE Hospital ID SCCH Out Patient Section CLIENTS AGENCY ACTION FEES TO BE PROCESSING TIME PERSON STEPS PAID RESPONSIBLE Go to OPD Retrieve OPD chart, 5 minutes OPD Nurse take and record vital sign and complaints Proceed to Evaluate Patient for 2 minutes Surgeon Dispensary Surgical needs Dispensary Room and Variable time: Nurse submits for Performs necessary Surgical Consultation- surgical surgical procedure 5mins Casting – 30 procedure mins Removal of cyst- 5 mins I&D – 30 mins Removal of cast- 10 mins Plain Dressing only- 5 minutes Insertion of Urinary Cathether 15 mins Pay necessary Receives payment SCC Rate / Non- 2 minutes Cashier surgical fees and issue Official SCC Rate Receipt (OR Consultation – free/100 Removal of cyst – PHIC rate Removal of cast – 100/150 Dressing, large – 100/125 I&D – PHIC Rate/ PHIC Rate

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Casting – PHIC Rate/ PHIC Rate Insertion Urine Cath 150/200 Present OR to Receives OR and 5 minutes Dispensary Dispensary releases Personnel Room prescription of medication Set next schedule of check-up TOTAL 14 Minutes plus Surgical procedure time (variable) End of Transaction

221

LABORATORY SERVICES

A hospital laboratory performs clinical pathology tests that are carried out on clinical specimens to obtain information about the health of a patient to aid in diagnosis, treatment, and prevention of disease.

Office or Division: SCCH Ancillary Section Classification: Highly Technical Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Physician’s Request Form/ Prescription Doctor who requested Official Receipt SCCH Cashier Blood Donor Card and Blood Certification Form SCCH City Health Office CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING PERSON TIME RESPONSIBLE Presents Physician’s Receives the laboratory request Physician’s none 2 minutes Laboratory Staff laboratory request Instruct to proceed to Cashier Presents the order of Receives the order SCC RATE / NON payment of payment and SCC RESIDENT issues official RATE Pay the bill of the receipt. CBC-120/130 laboratory test fee Instruct to return to Lipid Profile 600/650 laboratory Urinalysis 80/85 SGPT 150/160 Stool Exam 50/60 Triglyceride 150/160 Pregnancy Test 2 minutes Cashier 100/110 TROPI – 600/650 FBS 130/140 Drug Testing Kit 300/350 Newborn Hearing Screening - PHIC RATE+150 / PHIC RATE +2200 Submits to laboratory Conducts 5 minutes Med Tech test Laboratory examination 30 minutes

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Returns for the result Releases result Request for Blood: Receives Blood 2 minutes Laboratory Staff Present blood Donor’s card and certification form and Blood Certification blood donor card Form issued by City Health Office 5 minutes Releases blood for in-patient to Station Ward Nurse TOTAL: 46 minutes End of Transaction

223

DENTAL SERVICES

The Dental Section provides dental consultation, oral examinations, preventive, promotive, curative dentistry.

Office or Division: SCCH Dental Section Classification: Highly Technical Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Hospital ID (old and new clients) SCCH OPD CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE OPD Section: Retrieves OPD Chart - 5 minutes OPD Personnel Requests for dental and ask for hospital ID consultation and (old patients). present hospital ID (if Instructs to have vital with hospital ID) signs taken and release Submits for vital signs consultation form. 7 minutes taking Instructs to proceed to dental Clinic If no ID (new patient), request hospital ID Instructs to have vital signs taking and release consultation form. Instructs to proceed to dental clinic. Gives the consultation Performs dental - 10 minutes Dentist form to dental assessment and Dental staff personnel advices dental Submits to dental procedure consultation Instructs to pay dental procedure and anesthesia medication Pays the dental Receives payment and SCC/Non 2 minutes Cashier extraction issues Official receipt SCC Pays the prescribe (OR) Residents medicines Receives payment and Cleaning issues OR 350/400 Instructs to claim the Extraction 2 minutes Pharmacy medicine at the 200/250 Personnel Pharmacy

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Presents the Official Receives the Official Filling receipt receipt and checks 300/350 Returns the OR X-ray 300/350 Dispenses the medicines Presents the Official Checks the official 10-20 minutes Dental Physician receipt receipt. Accepts the (depends on the Submits the medicine medicine. Administer dental the medicines. Performs procedure and the dental procedure the effect of the anesthetic medication)

TOTAL: 36 – 56 minutes End of Transaction

225

CASHIER SERVICES

A service in the hospital that is responsible for receiving and disbursing money.

Office Or Division: SCCH Finance Section Classification: Simple Type Of Transaction: G2C – Transacting Public Who May Avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Prescription or Order of Payment Requesting Office CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Present order of payment Receives order of and pays the fee payment. none 2 minutes Cashier Receives payment (Finance) and issues OR. TOTAL: 2 Minutes End of Transaction

226

RADIOLOGY SERVICES

It is the facility in the hospital where radiological examinations of patients are carried out, using the X-ray to diagnose and treat diseases seen within the body.

Office or Division: SCCH Ancillary Section Classification: Highly Technical Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Physician’s Request Form/ Prescription Doctor who requested Order of Payment SCCH Radiology Clinic CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING PERSON TIME RESPONSIBLE Presents Receives the Physician’s X-ray Physician’s X-ray request request none 2 minutes Radiology Staff Instruct to proceed to Cashier Presents the Receives the order of SCC RATE / NON SCC order of payment payment and issues RESIDENT RATE official receipt. Chest A- P 220/270 Pay the bill of the Instruct to return to Abdomen AP- 375/425 X-ray examination Radiology clinic Skull AP- 310/360 2 minutes Cashier fee Shoulder AP- 220/270 Cervical Spine AP- 690/740 Pelvis AP- 495/545 Submits to X-ray Conducts X-ray Exam examination 15 minutes Radiology Technician Returns for the Releases result none 30 minutes result TOTAL: 49 minutes End of Transaction

227

TRIAGE SERVICE

The sorting of and allocation of treatment to patients according to the urgency of their need for care. This service is intended for receiving or preparing to receive patients with suspected or confirmed coronavirus disease 2019 (COVID-19). SCCH is providing inpatient or outpatient service, thus, this will guide in the implementation of procedures at the triage area that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs).

Office or Division: SCCH Medical Section Classification: Co Type of Transaction: G2C – Transacting Public Who may avail: All (No Entry without passing this area). Those who seeks consultation and admission only can enter the hospital compound. No Visitors Allowed during COVID 19 Pandemic. Strictly 1 watcher per patient only. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Face Mask (NO MASK NO ENTRY) Personal Identification Card (any with name and address) Any government ID CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE Submit to triage Performs triage protocol: protocol footbath, hand sanitizer/alcohol, 2 minutes Triage Staff temperature check, and social distancing be strictly observed none Submits for further medical check-up * if with presenting symptoms, 10 minutes Triage Stays at the waiting separate the person and refer to Physician area Triage Physician Submit to answering Request to show ID and answer questions and shows standardized triage ID questionnaire that will determine none 2 minutes Triage Nurse if the patient meets the COVID- 19 case definition Logs in the visitor’s Request to log-in and indicate log-book purpose

Proceeds inside the none 2 minutes Triage Staff hospital Approves entrance inside the hospital TOTAL: 6 minutes (no symptoms) End of Transaction

228

AMBULANCE SERVICE

A medically equipped vehicle which transports patients to treatment facilities, such as hospitals. Typically, out-of-hospital medical care is provided to the patient.

Office or Division: SCCH Admin Section Classification: Simple Type of Transaction: G2C – Transacting Public Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Clearance Slip/Form (in-patient) SCCH Station Ward Order of payment (from the ER) ER Staff CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON PAID TIME RESPONSIBLE Presents Clearance Accepts clearance slip / SCC 2 minutes Cashier Slip/Order of Payment order of payment Resident/Non SCC Resident Pays the fee Receives the payment Ambulance Fee fee and issues official 3,200/3,900 receipt Presents Official Checks the official receipt - 2 minutes Station Ward Receipt and prepares ambulance Nurse (in- for travel patient)

ER Nurse ( for ER patient) Fills out client Request to fill out client - 2 minutes Ambulance satisfactory satisfactory ambulance Nurse ambulance survey survey TOTAL: 6 minutes End of Transaction

229

CITY LIBRARY (LIB)

230

SERVICE SPECIFICATIONS

1.Used of Reference Books and other library materials. Library clients are free to use the library resources and other library materials for reading and research purposes.

Office or Division: San Carlos City Public Library Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: ALL CHECKLIST OF REQUIREMENTS WHERE TO SECURE Library ID Card Circulation Area/Counter CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE 1. Sign in log book Provide the log Mr. Roderick R. upon entering the book and assist for None 1 minute Santillan Library signing Administrative Aide II 2. Leave Assist and receive Mr. Roderick R. belongings at the the belongings and None 2 minutes Santillan baggage counter give the duplicate Administrative Aide and get the claim claim tag. II tag. 3. Proceed to Mrs. Eleanor E. reference section Estellore and get the Assist and give None 3 minutes Administrative desired library instruction Assistant I resources needed (Bookbinder III) 4. Leave the Collects the Mrs. Eleanor E. books and other book(s) for None 1 minute Estellore library materials on recording and Administrative the table after shelving. Assistant I used. (Bookbinder III) TOTAL NONE 7 Minutes End of transaction

231

SERVICE SPECIFICATIONS

2. Application of LIBRARY IDENTIFICATION CARD (New/Renewal) Library clients are required to have a Library ID Card to have free access of library Services including but not limited to borrowing of books and other library materials.

Office or Division: City Public Library Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Any interested and qualified individual residing in San Carlos City, Negros Occidental CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. 2 pieces. 1X1 ID picture Any Photo Studio 2. Application form Circulation Area CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON BE PAID G TIME RESPONSIBLE 1. Sign in log Provide the log book and Mr. Roderick R. book upon assist for signing None 1 minute Santillan entering the Administrative Aide II Library 2. Secure & Reviews/check the accomplished accomplished form and application form input the data to the library Php40.00 2 minutes Mrs. Emmylou R. and submit card template and proceed Cleworth requirement for printing, then affix Bookbinder I (Circulation Area) signature as guarantor 3. Proceed to City Librarian affix signature City Librarian’s both application form and Mrs. Stella M. Fetiluna Office for Library ID Card and release None 10 seconds Librarian III Signature the Card to the client TOTAL: Php40.00 3 minutes & 10 seconds End of transaction

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SERVICE SPECIFICATIONS

3.1 CIRCULATION SERVICES – Photocopy, Borrowing and Returning of Books and other Library Materials Library clients can avail this service provided they have existing valid Library ID Card.

Office or Division: City Public Library Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: All individual with Valid Library ID Card CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. LIBRARY ID Card Circulation Area Photocopy and Borrowing CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign in log book Provide the log book and upon entering the assist for signing None 1 minute Mr. Roderick R. Library Santillan Administrative Aide II 2. Proceed to the Receive the book(s) and ask book stack, choose for Library ID Card, remove and bring the book card, give to client. Mrs. Emmylou R. desired book(s) to None 1 minute Cleworth be borrowed or Bookbinder I photocopy to the Circulation Area 2. Client affix Compare the name with that his/her name to the of the Library ID card, after book card checking proceed to stamp the date due slip (indicating the Mrs. Emmylou R. date the book should be None 1 minute Cleworth returned) and release the Bookbinder I book(s), for photocopy, the books should be returned right after photocopying. TOTAL: 3 minutes. End of transaction

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SERVICE SPECIFICATIONS

3.2 CIRCULATION SERVICES – Photocopy, Borrowing and /Returning of Books and other Library Materials Library clients can avail this service provided they have existing valid Library ID Card.

234

SERVICE SPECIFICATIONS

4. INTERNET and WIFI RESEARCH SERVICES Library clients can avail free access to Internet and WIFI anytime within the Library premise.

Office or Division: City Public Library Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: ALL CHECKLIST OF REQUIREMENTS WHERE TO SECURE LIBRARY ID Card Circulation Area CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign in log book Provide the log book Mr. Roderick R. upon entering the and assist for signing None 1 minute Santillan Library Administrative Aide II 2. Present Library Valid Provide the Log Book ID Card None 30 seconds 3. Log his/her name in Instruct client to his/her the Log Book and assigned computer. None 30 seconds proceed to the Mr. Irvin Cotezano computer unit. Utility I 4. Start his/her research works. None 1 hour TOTAL 1 hour and 2 minutes End of transaction

235

SERVICE SPECIFICATIONS

5. EGOVERNMENT SERVICES (Online Services) Library clients can request online assistance for their Government document(s).

Office or Division: City Public Library Classification: Simple Type of Transaction G2C – Government to Citizen Who may avail: ALL CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid ID 2. Copy of Live Birth Requester herself/himself 3. Authorization Letter 4. Application form Front Desk CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign in log book Provide the log book and Mr. Roderick R. upon entering the assist for signing None 1 minute Santillan Library Administrative Aide II Short interview with the 2. Fill up client and start encoding None 3 minutes Mr. Rod D. Sayat application form the needed information on Admin Aide III and submit the online form (PSA, NBI, (Driver I) requirements. PRC, DFA, etc…). Printing of batch request number and give it to the client. 3. Bring the print out to the collecting Issue Official Receipt Php10.00 30 seconds Mrs. Emmylou R. officer and pay the Cleworth desired amount Bookbinder 1 TOTAL: Php10.00 4 minute 30 seconds End of transaction

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SERVICE SPECIFICATIONS

6. Signing of San Carlos City Government Clearance The San Carlos City Government Clearance can be signed by the City Librarian provided that there are no pending borrowed library resources like books and other library materials.

Office or Division: City Public Library Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Government Employees both Local and National Office CHECKLIST OF REQUIREMENTS WHERE TO SECURE Clearance Form Treasurer Office CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON STEPS BE PAID TIME RESPONSIBLE 1. Sign in log Provide the log book and assist Mr. Roderick R. book upon for signing None 1 minute Santillan entering the Administrative Aide II Library 2. Present Reviews/Check against the file clearance (no pending borrowed books and None 2 minutes Mrs. Emmylou R. form at the other library materials), record at Cleworth Circulation the clearance Log Book, instruct Bookbinder 1 Area/Counter client to proceed to the Office of In-Charge. the City Librarian. 3. Proceed to Check the initial signature of City Circulation Area/Counter In- None 30 seconds Mrs. Emmylou R. Librarian’s Charge, affix signature and Cleworth Office release the clearance. Bookbinder 1 TOTAL: 3 minute 30 seconds End of transaction

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Feedback and Complaint

FEEDBACK AND COMPLAINTS MECHANISMS Fill up the client feedback form and drop it at the drop box How to send a feedback located at the front desk. Every Friday the City Librarian opens the drop box, then compile and record all the feedback submitted.

The City Librarian will review all the feedback, those that How feedback is processed needs to be answered should be replied within 3 three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen concern.

For follow-ups client may contact this numbers 312-5977 or 729-8128 Answer the client feedback form and drop it at the drop box How to file a complaint located at the front desk. Contact info.: 312-5977 or 729-8128 Every Friday the Front Desk staff opens the drop box collects all submitted complaints and gives it to the City How complaints are processed Librarian.

The City Librarian then reviews and evaluate the complaints, those complaints that needs Librarian discretion or solution will be dealt immediately, while complaints that needs further action will be brought up to the attention of the Department Head for thorough discussion for possible answer and solution. For follow-ups client may contact this numbers 312-5977 or 729-8128 Contact information of CCB, PCC, ARTA It shall also include the following hotlines:

 8888- Presidential complaints center  0908-8816565- CSC Contact Center ng Bayan 478-5093- ARTA

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OFFICE OF THE CITY ACCOUNTANT (OCA)

239

ISSUANCE OF CERTIFICATION

Office or Division: OFFICE OF THE CITY ACCOUNTANT Classification: Simple Type of Transaction: G2C Who may avail: Government/ Job Order Employees CHECKLIST REQUIREMENTS WHERE TO SECURE Official Receipt City Treasurer’s Office CLIENT AGENCY ACTIONS FEES TO PROCESSING TIME PERSON STEP BE PAID RESPONSIBLE 1.Presentati Identities the intention of the 2 minutes for net on of requestor whether for net pay, pay/ bonus and 30 Official midyear/ year-end bonus or work P75.00 minutes- 1 hour for Assigned Receipt duration of casual employment work duration of Personnel and print the desired certification casual employee Secures Hands-in the certification to the none Assigned Certification requesting employee or his 1 minutes personnel representative Total 75.00 1 hr 1 min End of transaction

240

SUBMISSION OF FUND UTILIZATION REPORT

Office or Division: OFFICE OF THE CITY ACCOUNTANT Classification: Simple Type of Transaction: G2G Who may avail: Other Government Agencies (National and Local) CHECKLIST REQUIREMENTS WHERE TO SECURE Communication from requesting agencies CLIENT STEP AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Informs/ request the Prepares Fund Utilization Assigned office for submission of Report for the requesting NONE 1 hour Personnel Fund Utilization Report Government Agency Signature of the City none City Accounting Accounting or his Assistant 1 minutes or his Assistant Forwards the document to none Assigned the Office of the City Mayor 5 minutes Personnel for signature Causes to stamp none “Received” the document 1 minute Assigned by the Commission On Personnel Audit 2.Acknowledges receipt Submits the document to none 3 minutes Assigned of document requested the requesting agency Personnel Total None 1hr. 10 mins End of transaction

241

PRE-AUDIT OF PAYROLL/VOUCHER FOR PAYMENT

Office or Division: OFFICE OF THE CITY ACCOUNTANT Classification: Simple Type of Transaction: G2B Who may avail: Suppliers CHECKLIST REQUIREMENTS WHERE TO SECURE Disbursement Voucher with pertinent supporting documents in accordance with COA Circular 2012-001 (Revised Documentary Requirements for Common Government Transactions) CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON STEP BE PAID TIME RESPONSIBLE 1.Presentatio Encodes voucher and assigns n/ Handing-in corresponding number NONE 3 minutes Frontline Personnel of automatically sets by the system disbursement voucher Indexing of voucher none 5 minutes - 1 Assigned Personnel hour Reviews/ evaluates the voucher none as to completeness and 5 minutes - 1 correctness of supporting hour Assigned Auditors documents 2.Tracks/ Returns voucher/ pay roll to office none Assigned personnel monitors concerned/ client, if found to be for the returns of document with deficiencies, else certifies documents with presented and release the documents deficiencies and Jose Venfort L. Legaria 2 minutes and/or Leonila C. Ybañez for the certification/ release total none 2 hrs 5 mins End of transaction

242

OFFICE OF CITY CIVIL REGISTRAR (OCCR)

243

REGISTRATION OF BIRTH

Timely Registration: Within 30 Days from birth (Rule 18-25, A.O. No. 1, S. 1993, RA 9255, RA 10173 & City Ord. No. 17-60)

Office or Division: OFFICE OF THE CITY CIVIL REGISTRAR Classification: Simple (for Timely Registration); Complex (for Late Registration) Type of Transaction: Who may avail: Mother, Father, Guardian, child himself if of age CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. If the person is less than eighteen (18) years old  Certificate of Live Birth 4 copies (duly - Hospital, Clinic, Birthing Institution (If born accomplished and signed by the proper thereat); or parties) - LCR if born outside of hospital, birthing clinic, or similar institutions  Marriage Contract of Parents - LCR Office of the place of marriage; or - Philippine Statistics Authority (PSA)  Affidavit of Acknowledgement (of father at - LCR the back of Certificate of Live Birth if child is illegitimate)  Affidavit to Use Surname of Father - LCR (AUSF) if child is illegitimate (Executed by child if 7 yrs old and above; by the mother if child is below 7 yrs old; by the guardian in the absence of mother)  Affidavit of Attestation if child is illegitimate - LCR and is 7 yrs old and above (executed by mother, in her default, the guardian)  Affidavit for Delayed Registration at the - LCR back of the certificate of Live Birth (executed by the father, mother or guardian If registration is after 30 days from birth)  Affidavit of whereabouts of Mother of - Notary Public or person authorized to administer Illegitimate Child (if the applicant is not the oath mother of the illegitimate child)  Any two of the following documentary evidences which may show the name of the child, date and place of birth, and name of mother (and name of father, if the child has been acknowledged)  baptismal certificate; - Church 244

 school records (nursery, kindergarten, or - School preparatory);  income tax return of parents; - BIR  insurance policy (GSIS, SSS, Phil health, - Insurance Company (GSIS, SSS, PhilHealth, others); others)  medical records; and - Hospital, Clinic  others (such as barangay captain’s - Barangay certification)  Affidavit of two disinterested persons who - Notary Public or person authorized to administer might have witnessed or known the birth oath of the child.  PSA Negative (if no record at LCR and Philippine Statistics Authority (PSA) whenever necessary)  LCR Negative (If registration is after 30 LCR San Carlos City, Negros Occidental days from birth)  Valid IDs Issuing agency B. If the person is eighteen (18) years old or above  all the requirements for a child who is less - Refer above than eighteen (18) years old; and  Certificate of Marriage (if married) - LCR Office of the place of marriage C. If Application is for Out-of-Town Registration - (Birth is outside San Carlos City  All the applicable requirements above - Same as above  Affidavit For Out-Of-Town Registration (4 - LCR copies) declaring, among other things, the following: a. The facts of birth; b. Reasons why said birth was not recorded in the civil register of the city or municipality where it occurred; and c. The affidavit must be attested by at least two (2) witnesses CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Submit - Evaluates None 35 mins - Geraldine Aranez requirements - Advises client to (Adm. Aide II) proceed to CTO for payment of fees - Bernadeth Baylosis (Clerk I)

- Reynaldo Nilo Chan 245

(Registration Officer IV) 2. Proceeds to CTO Assesses, receives for assessment & payment & issue payment of the corresponding O.R. following fees:  Affidavit of P350.00 Acknowledgement (if executed as a separate public - AJ Layumas (for document and not at 10 mins Cristina Combate of the back of Certificate CTO) of Live Birth)  Affidavit to Use P 175.00 Surname of Father (AUSF)  LCR Negative P 75.00 (If registration is after 30 days from birth)  Processing Fee P 150.00 (For Out-of-Town application) 3. Goes back to LCR - Checks payment & None 5 mins - Geraldine Aranez Registration records the same (Adm. Aide II) Division and - Bernadeth Baylosis presents proof of - For Out-Of- (Cost of (Clerk I) payment Town: Process and Mailing - Reynaldo Nilo Chan send to place of birth charge to (Registration Officer client) IV) 4. Claim document Releases Document: None - Mario Laspobres 3 mins (Messenger) Timely: 3 mins - Legitimate - Girlie Magalona - Illegitimate 14 days from (Bookbinder I) date of Delayed: application for registration Estimated period: 3 Out-Of-Town: months Total 750.00 58 mmins End of Transaction

246

OFFICE FOR HUMAN RESOURCE MANAGEMENT (OHRM)

247

PROCESSING OF LEAVE APPLICATIONS

Office or Division: OFFICE FOR HUMAN RESOURCE MANAGEMENT Classification: Simple Type of Transaction: G2G Who may avail: All employees of this LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE Documents FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Receives leave Receiving/Rele Liaison /Job order applications asing Section/Devina employee Submit 2 minutes NONE Ambag (DDA) Leave Application Process the leave none 10 minutes Leave application Processor (Zenaida A. Castro (ZAC) /LGJaleco/ AMancao/LPasicaran Received Released to the none 2 minutes Releasing section approved/RTS/disappro originating office ved TOTAL 14 minutes

248

REQUEST FOR SERVICE RECORD

OR --Forward to HRMO II for Atty. Ma Chat 15 minutes initial 75 Delima- --Forward to City Cordero/ZAC Government Department Head I(CGDHI) for Signature Releases duly 2 minutes Releasing Receives duly signed Service none / DEM signed Service Record Record total 75.00 7 minutes End of transaction

249

REQUEST FOR Certification of Employment

Office or Division: OFFICE FOR HUMAN RESOURCE MANAGEMENT Classification: Simple Type of Transaction: G2G Who may avail: All employees of this LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt (OR) City Treasurers Office (CTO) (OR) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Request of certification --prepare & Print COE w/ Dry of employee Seal 2 copies If COE is for DBP Loan request clearance of no 75 5 minutes Gladys Mirande pending admin case from CLO Leave section to clarify no leave without pay for the past 12 months Forward to assigned to check 2 minutes Daisy Mendoza annual income Initial signature to the assigned 2 minutes Elsie May Alvarez person Signature of the CGDH I 2 minutes Atty. Ma. Chat Delima-Cordero Receives duly Releases duly 2 minutes Releasing signed Service signed of Certification of / Gladys Record Employment Mirande total 75 mins 7 minutes End of transaction

250

PUBLIC MARKET & SLAUGHTERHOUSE DEPARTMENT (PMSD)

251

PROCESSING OF EVALUATION FOR THE RENEWAL OF LEASE CONTRACT

The Lease Contract is issued to Public Market Vendors that expires every 31st of December each year. Before it is renewed an evaluation is conducted if the specific vendor is still deserving to be issued a new lease contract. Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: Existing public market vendor with lease contract as of December 31 of the previous year. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Sanitary Permit City Health Office Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG Residence Certificate Treasurer's Office CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON RESPONSIBLE BE PAID G TIME 1. Request for Fills up the name, stall, file Carlito Broce, Jeremy evaluation of numbers and the Hiponia, Roger Cosio, lease contract authorized good to be sold None 3 minutes Jansen Bayawa, Ruby renewal for concerned section Chan, Joy Largo, Ricardo Panunciar, Leila Mansueto 2. Approaches Indicates on the form: PMSD-Cash & a.) unpaid rental fees 2 minutes Jeremy Hiponia, Roger Collection b.) Unpaid extension fees None 2 minutes Cosio, Ruby Chan, Caryl Division for c.) unpaid electrical fees 2 minutes Joy Largo status of d.) unpaid water fees 2 minutes Jansen Bayawa financial e.) Final recommendation 1 minute obligations. of the head of the division 3. Approaches Evaluates client to market compliance of public Supervisor market laws and rules, assigned to the then recommends final None 2 minutes Ricardo Panunciar section where action for approval or the client disapproval of renewal belongs. application. 4. Approaches PMSD City Government Approves or Disapproves. none 2 minutes Leila Mansueto Department Head for final action. total none 16 minutes End of transaction 252

PROCESSING OF LEASE CONTRACT

All vendors whether new or existing at the Public Market are required to have a lease contract inorder for them to be able to occupy their stalls/blocks.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: For renewal Public market vendor with approved evaluation and applicant with approved market space application for newly approved applicant. CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Renewal: a. Approved evaluation for renewal Public Market Office b. Sanitary permit for the current year City Health Office c. Residence certificate for the current year Treasurer's Office d. Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG For Newly-Approved Applicant: a. Award Letter b. Sanitary permit for the current year City Health Office c. Residence certificate for the current year Treasurer's Office d. Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE For Renewal: Fills-up date: None 5 minutes Carlito Broce/ Theresa After approval of a. Name of Sainz evaluation, concerned vendor public market vendor b. Address goes back to PMSD c. Res. Certif employee in-charge number,place and For New Vendors: date issued After approval of d. Stall/block/tile business space number application, new e. e. Area size market vendor then f. Rate/sq,m/day process his/her lease contract 2. Signs the lease Guides the market contract forms on vendor as to where to None 2 minutes Carlito Broce each and every page. sign.

253

3. Leaves the signed LC Forwards the fully- None 1 minute Carlito Borce forms with the filled up LC forms to Ricardo Panunciar employee in-charge concerned market Henry Silva supervisor for Juanito Apuhin signature as one of Leila Mansueto the LC witnesses. Then forwards the forms to the dept. Head for final signature. Total none 8 minutes End of transaction

254

ACTING ON VARIOUS COMPLAINTS

Anybody who have complaints be it on the goods sold, services rendered by both the employees and vendors or anything that they needed to be addressed are entertained and given action or solved.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple, Complex Type of Transaction Government to Citizen Who may Avail: Buying public or anybody who has concerns regarding the public market CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE Approaches and expresses Listens, none 5 minutes for Ricardo Panunciar - his/her complaint. evaluates, very simple Public Market On Public Market Operations: and acts concerns a.) Bldg. Maintenance on the 15 minutes for b.) b.) Cleanliness and sanitation complaint. complex c.) c.) Electrical Concerns problems Henry Silva - Farmers' d.) d.) Illegal vending Market e.) e.) Unsafe merchandise f.) f.) Subleasing g.) g.) Security and peace and order concerns h.) h.) Defective wights and measures i.) i.) Other violations of market laws and rules On Slaughterhouse Operatons: Listens, none. a.) Bldg. Maintenance evaluates, 5 minutes for Juanito Apuhin b.) Cleanliness and sanitation and acts very simple c.) Electrical concerns on the concerns d.) Unsafe meat complaint. 15 minutes for e.) Defective weights and complex measures problems f.) Security and peace and order concerns g.) Illegal vending of meat h.) Subleasing i.) Other violations of

255

On Cash and Collections Listens, none. 5 minutes for Fernando Solana, Joy concerns: evaluates, very simple Largo, Jose Galo Flores, Payment of blocks, tiles and and acts concerns Donald Labay extensions on the 15 minutes for b.) Payment of entrance fees complaint. complex b.) Jaime Bacurnay, c.) Payment of slaughterhouse problems Edgardo Malabo fees and other related fees c.) Donald Labay d.) Payments of parking fees e.) Payments of Electric bills d.) Jose Galo Flores f.) Water Fees g.) Open Space rental e.) Caryl Joy Largo h.) Fresh Fish Fees f.) Caryl Joy Largo i.) Other complaints relative to g.) Ramiro Ramas, cash and collections Edgardo Malabo j.) CR fees h.) Ferdinand Singson I.) Jansen Bayawa j.) Ferdinand Singson 2. If the complaint needs further Listens, none. 5 minutes for Leila B. Mansueto action, then it will be referred to evaluates, very simple the dept. Head of the Public and acts concerns Market & Slaughterhouse on the 15 minutes for Department complaint. complex problems Total none 1 hr. 20 mins End of transaction

256

PAYMENT OF PUBLIC MARKET BLOCK/STALL RENTAL & ITS EXTENSION FEES

Public Market Fees are collected from the vendors who are occupying stalls and blocks inside the public market premises.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: Existing public market vendor who occupies a public market block/stall, and with lease contract. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE For monthly basis: Issues official Fronting city streets: 1 minute Fernando Solana receipt on ground floor: at Caryl Joy Largo public market corner - 4./sq.m./day in Jaime Bacurnay vendor goes up between - Jose Galo Flores to PMSD office 3.50/sq.m./day Ramiro Ramas and pays Edgardo Malabo Not fronting city Donald Labay streets: at corner - Ferdinand Singson 3.50/sq.m./day

in between - 3.00/sq.m./day

Foodcourt: 3.00/sq.m./day

Landing Area: 3.50/sq.m./day

2nd Floor for office use: 3.00/sq.m./day For private offices 1.00sq.m./day

First square meters, or a fraction thereof 2x the rate Next 257

succeeding square meters, or a fraction thereof 3x the rate For daily basis Issues official Same 1 minute Fernando Solana public market receipt Joy Largo vendor goes up to Jaime Bacurnay PMSD office and Jose Galo Flores pays Ramiro Ramas Edgardo Malabo Donald Labay Ferdinand Singson Total 2 mins End of transaction

258

PAYMENT OF PUBLIC MARKET TILE RENTAL & ITS EXTENSION FEES

Tile Rental Fees are fees collected to fish vendors and vegetables inside the public market.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction: Government to Citizen Who may Avail: Existing public market vendor who occupies a public market block/stall, and with lease contract. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON ACTIONS PAID TIME RESPONSIBLE For monthly basis: Streets: 1 minute Jose Galo Flores - public market vendor At corner – goes up to PMSD 4.50/sq.m/day Issues official Donald Labay office and pays In between receipt Caryl Joy Largo 3.50/sq.m./day Ferdinand Singson Not Fronting City Audie Hemida streets At corner - 3.50/sq.m/day

In between-- 3./sq,m/day For daily basis Same 1 minute Carlito Broce - public market vendor Jose Galo Flores goes up to PMSD Donald Labay office and pays Caryl Joy Largo Ferdinand Singson Audie Hemida Total none 2 mins End of transaction

259

PAYMENT OF PARKING FEE

Parking Fees are collected to motorcycle operators.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction: Government to Citizen Who may Avail: 1. Operator / Driver of motor cab with franchise in the city 2. Delivery truck/ van/ 10-wheeler truck driver who parks anywhere within public market premises. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE For Motorcab-for- Collects 1.00/day or P365.00/year 1 minute Jose Galo Flores hire yearly or Driver/ Operator: quarterly payment -comes to PMSD and issues office and pays. official (Payment of receipt for parking fee is a same. requirement for the release of the yearly franchise renewal or application.) For Delivery Truck Approaches 10-wheelers: 100/parking 1 minute Ryan Hermoso or Delivery Van / the driver 10-wheeler truck and collects Other delivery trucks: driver and other the parking 50./parking vehicles fee and issues Private cars & service - parks on a public official vehicles: 5./parking market designated receipt or Single motorcycles: 5./parking parking space and cash ticket pays. of the same Other vehicles unspecified: 5./parking total 2 mins End of transaction

260

PAYMENT OF PUBLIC MARKET ENTRANCE FEES ON FRESH FISH & OTHER MARINE PRODUCTS

Fresh fish and other marine products delivered at the public market are collected entrance fees.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction: Government to Citizen Who may Avail: 1. Anybody who delivers fresh fish and / or other marine products, usually in bulk, to the public market. 2. Public market vendor, with lease contract who sells fish and other marine products. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON ACTIONS TIME RESPONSIBLE Delivers/ brings Inspects the none 2 minute Audie Hemida fish and other delivered marine products marine to / inside the products. public market Pays the required Weights or 1st class fish: P1.00 / kilo 3 minutes Ferdinand Singson entrance fee estimates the Audie Hemida delivered fish 2nd class fish: P 0.75/ kilo and other marine 3rd class fish P0.50/ kilo products. Then issues official Seashells & Seaweeds: receipt. P 0.25/ kilo

Others not specified: P 0.50 total 5 minutes End of transaction

261

PAYMENT OF SLAUGHTER & OTHER RELATED FEES

Slaughter fees are collected to cows, hogs, goats slaughtered at the slaughterhouse.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction: Government to Citizen Who may Avail: 1. Anybody who wishes to have his hog/ cow/ goat slaughtered in the public slaughterhouse.]\ 2. Public market vendor, with lease contract who sells fresh meat. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON STEPS ACTIONS TIME RESPONSIBLE Bring his / Does the 2 minutes Juanito Apuhin her hog / required ante- cow/ goat to mortem the public inspections.. slaughterho use for slaughtering Pays the Computes the Slaughter fee on Large 3 minutes Donald Labay required required fees Animals: P 3.00/kilo Hogs slaughter and issues P 2.00/kilo Goats - 3.00/kilo fee and official receipt other for the same. Corral Fee: Large related fees. Gives the Animals - P 15.00/ head/ day official receipt to Hogs P10.00/head/day assist-collector Goats P5.00/head/day for collection.. Permit to Slaughter Fee Large Animals P50.00/head Hogs- P 25.00/head Goats - P15.00 /head Ante-mortem: Large Animals - P 12.00/ head Hogs P6.00/head Goats P12.00/head/day

Post-mortem for all Animals: P0.40/kilo or a fraction thereof Total 5 minutes End of transaction 262

PAYMENT OF SPACE RENTAL FEE

Transient vendors at the Bagsakan or the Farmers' Market are collected open space rental fees.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: 1. Transient vendor at the Bagsakan / Farmers' Market. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE For Transient Vendors Approaches the transient vendor and Arrives at the bagsakan or Issies Official Receipt Ramiro Ramas at central market and Assist Collectors occuoes space on which assigned at he/she displays his/her P 8.00/sq.meter/ day Streets at 1 minute Bagsakan: Chrislu agricultural produce for In between: corner- Bajao, Rubelyn sale. Then pays space P5.00/sq.meter/ day Caballero rental. Not Fronting City Streets: At corner - P 7.007sq. Meter/ day In between P4.00/sq.meter/day Total 1 minute End of transaction

263

PAYMENT OF VARIOUS MARKET ENTRANCE FEES

Transient vendors at the Bagsakan or the Farmers' Market and alesman who delivers products within public market premises and/ or within the premises of its other facilities are collected open space rental fees.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: 1. Transient vendor at the bagsakan / Farmers' Market. 2. Salesman who delivers products within public market premises and/ or within the premises of its other facilities. CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE For Transient Vendors at the Bagsakan: Jaime Bacurnay Edgardo Malabo Arrives at the bagsakan Approaches the Streets at 1 minute Assist Collectors: with his/her farm/ transient vendor and corner- Chrislu Bajao, Rubelyn agricultural products. Issies Official Receipt Caballero

For salesman who delivers products:

Arrives & delivers goods Approaches the in the public market salesman and and/or within the weights or estimates 2 minutes premises of its other the weights of facilities. products delivered. Pays the required / Issues Official Per City 1 minute Assist Collectors: conputed fee. Receipt Ordinanc Chrislu Bajao, Rubelyn e Caballero Total 4 minutes End of transaction

264

PAYMENT OF ELECTRIC FEE

Electric Fees are collected to PMSD vendor’s electric consumption.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: PMSD vendor with lease contract CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE Pays the bill as per electric Issues Official Same as consumption reading and Receipt existing rate 2 minutes Caryl Joy Largo computation of the person in- of NONECO charge.. Total 2 minutes End of transaction

265

PAYMENT OF CR FEES

CR fees are collected to those who use the public restroom at the public market.

Office or Division: Public Market and Slaughterhouse Department Classification: Simple Type of Transaction Government to Citizen Who may Avail: Anybody CHECKLIST OF REQUIREMENTS WHERE TO SECURE None CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON RESPONSIBLE ACTIONS PAID TIME Pays the CR Tender and then Defecation: Assigned PMSD CR Tender gfoes inside the P 3.00/person/ (Job Order basis): Vilma CR. use Gantalao, Angustia Talledo, Or goes inside the Issues Cash Urination: Gloria Tingal, CR first and then ticket to the P pays the CR client 2.00/person/use 5 seconds Tender after using Bathing.washing Note: The assigned CR Tender the confrot room. : P on duty shall remit his/her 1.00/ 10- collection of CR Fees to the pail/use accountable officer Ferdinand Singson after end of his/her work shift schedule, everyday. Total 6.00 5 sec. End of transaction

266

SANGGUNIANG PANGLUNGSOD (SP)

267

SERVICE SPECIFICATIONS

Issuance of Franchise of Motorized Tricycles for Hire

Office or Division: SANGGUNIANG PANLUNGSOD Classification: Simple Type of Transaction: G2C – Government to Citizen Who may Avail: 1.Filipino Citizen, of legal age and a resident of San Carlos City, Negros Occidental; 2.Has the financial capacity to operate and maintain the service; 3. Willing to abide by whatever regulation/s that the Sangguniang Panglungsod may promulgate from time to time. A. NEW APPLICANT CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Duly notarized Application Form SP Office 2.Mayors Permit City Treasurer’s Office (CTO) 3.Sanitary Permit City Health Office (CHO) 4.Parking Fee Public Market & Slaughterhouse Dept. (PMSD) 5.Barangay Clearance Barangay Hall 6.Police Clearance Philippine National Police (PNP) 7.Certificate of Registration and Official Receipt of Motor Vehicle (Photocopy) 8.Original and 1 photocopy of MVIR (for new applicant) CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Request for the Gives the list of the required list of required documents and application form to documents the client NONE 5 minutes SP Processor from the SP Office 2.Submits all Checks all the documents submitted requirements to including ORs for payment of NONE 5 minutes SP Processor SP Office required fees and record in the logbook 3.Presents the Inspects the sidecar & checks its sidecar for compliance with color coding and inspection on prepares the Provisional Authority to NONE 10 minutes SP Processor color coding operate motorcycle for hire for the Vice Mayor’s signature & approval of the SP;

268

4.Waits for the Prepares the Franchise of the Sangguniang’s applicants after the SP’s approval NONE 3 days SP approval through a resolution 5.Goes to LTO Changes the description of the motorcycle from Private to For Hire 6.Goes back to Receives photocopy of the CR with LTO SP BPLO, SP For Hire from LTO & issue note for NONE 1 DAY CMO release of its plate number 7.Proceed to Issues the plate number BPLO, CMO Total None 4 days 20 mins END OF TRANSACTION

269

AMENDMENT OF MTOP FOR CHANGE OF OWNERSHIP OR CHANGE OF ZONE CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1.Secure an application Provides application NONE 2 minutes SP Processor form the SP Office form for the client to fill out 2.Submits application Checks the NONE 3 minutes SP Processor form and presents application form and MTOP documents process for SP approval 3.Waits for the Provides client copy NONE 3 days SP Processor Sangguniang’s approval of resolution after SP through a resolution approval TOTAL: 3 days and 5 minutes END OF TRANSACTION

270

DROP BOX

Gather complaints/feedbacks/suggestions from the drop box once a week (preferably Monday)

Sorting all documents according to complaints/feedbacks/suggestions. - If complaint, it will be endorsed to the concerned office for appropriate action.

Said office is given 10 days to report to

the City Mayor in writing the action

taken.

271

List of Offices

1.CITY ADMINISTRATOR’S OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6562) 2.CITY AGRICULTURE OFFICE So. Medina, Barangay Rizal, San Carlos City Negros Occidental (312-643) 3.CITY ASSESSORS OFFICE City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6152/729-4542) 4.CITY BUDGET & MANAGEMENT OFFICE OFFICE City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5402/729-4260-7280) 5.CITY ENGINEERING DEPARTMENT City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5407-5879/729-4366) 6.CITY ENVIRONMENT MANAGEMENT OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5455) 7.CITY HEALTH OFFICE Ylagan street, San Carlos City, Negros Occidental (312-5338) 8.CITY LEGAL OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5281/729-3339) 9.CITY MAYOR’S OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5112) 10.BUSINESS PERMIT & LICENSING OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6928) 11.CITY DISASTER RISK REDUCTION MANAGEMENT OFFICE Beside City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5777) 12.COOPERATIVES & LIVELIHOOD DEVELOPMENT OFFICE C.L. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5629) 13.CITY MAYORS OFFICE

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2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5112) 14.HOUSING 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5118) 15.NEGOSYO CENTER 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5830) 16.PUBLIC EMPLOYMENT SERVICE OFFICE 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6712) 17.CITY SPORTS OFFICE Ilang-Ilang Street, San Julio Subd. San Carlos City, Negros Occidental (312-5905) 18.TOURISM 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6558) 19.CITY PLANNING & DEVELOPMENT COORDINATOR’S OFFICE City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5404) 20.CITY SOCIAL WELFARE & DEVELOPMENT OFFICE City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6569) 21.CITY TREASURER’S OFFICE City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5728) 22.CITY WATERWORKS DEPARTMENT V. Gustilo Street, San Carlos City, Negros Occidental (312-6484) 23.GENERAL SERVICES DEPARTMENT City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-5488) 24.SAN CARLOS CITY HOSPITAL HSD. Sta Ana Road, Barangay Palampas, San Carlos City, Negros Occidental (312-5661) 25.CITY PUBLIC LIBRARY Ylagan street, barangay V, san Carlos City, Negros Occidental (312-5977) 26.OFFICE OF THE CITY ACCOUNTING City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental 27.OFFICE OF CITY CIVIL REGISTRAR Ylagan street, barangay V, san Carlos City, Negros Occidenta 273

(312-5405) 28.OFFICE OF HUMAN RESOURCE MANAGEMENT 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6559) 29.PUBLIC MARKET & SLAUGHTERHOUSE DEPARTMENT V. Gustilo Street, San Carlos City Negros Occidental (312-6269) 30.SANGGUNIANG PANLUNGSOD 2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental (312-6558)

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