Celebrating Milestones & Award Winning People
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SanNews Celebrating milestones & award winning people VOLUME 1 2019 A teaching hospital of Partner in nursing education Proudly supported by While a strength of Adventist HealthCare’s is that we are both faith-based and not-for- profit, meaning we follow Christian ideals and we re-invest margins back into services and infrastructure,WINTER our real 2016 difference has always been our exceptional people. They have a special commitment demonstrating their jobs are actually, their vocations. They are all those who help us deliver healthcare: our 1,100 doctors and our 2,400 staff, nurses, allied health professionals, executives, administrators, spiritual care, hospitality, groundsmen, patient services, wardsmen, food service teams, our fundraising Foundation, and our 500 strong inspirational Volunteer Help Team. San Emergency Care Director Dr Greg McDonald, Clinical Nurse Specialist Sharon Hoover, and EC Nurse Unit Manager Kevin Churchill I wish I could list them all. When we developed our values of Excellence, Dignity, Integrity and Continuity of care, we drew Ambulance patients $0 on how we see our staff care for over 180,000 patients each year. admission fees at San EC Being a CEO who started my professional career Patients admitted to the San’s “Ambulances transport high as a nurse and understanding the satisfaction of helping the sick and the compromised, I have a Emergency Care department via risk patients because they need strong connection and response to how I witness ambulance now pay no admission urgent attention. Waiving the fee these values being lived here every day. fees. This adopts a fee waiver first means there will be less indecision, I hear and see those values across AHCL, in Board introduced last winter as a pilot hesitation and uncertainty, and Executive meetings, on the Wards, in the scheme aiming to reduce the risk reducing delays in patients being Operating Theatres, Day Infusion Centre, the San patients may not receive quick access assessed and treated. It can mean Help Team, I smell them in the kitchen and in the to care if their choice of unit was the difference between life, quality gardens. influenced by a potential facility fee. of life, and death.” Patients and families tell me about them… Director of San EC Dr Greg McDonald See www.sah.org.au/emergency-care San people in their various areas of expertise, doing their best to provide more care to our has reaffirmed the continuation of the community; showing they care more. fee waiver. And I’m delighted that this edition of San News shows briefly how they do it, and that yet again 2019 Diary Dates their “More Care” is recognised by others, with visit: www.sah.org.au/event-calendar or ring 94879871 for more details our out-patient cancer services achieving State 1st ranking, a NSW Premier’s Woman of the Date Event Year nominee, and many important milestones Wednesday 15th May 2019 Women’s Health Free Public Forum improving our ability to service our community. These recognitions of individuals is a reflection Thursday 23rd May 2019 Biggest Morning Tea on all the team, and a testament to the power of people united by the principles of our Mission - Sunday 4th August 2019 San Foundation Run for Life Christianity in Action, caring for the body, mind and spirit of our patients, colleagues, community Saturday 17th August 2019 San Homecoming and ourselves. I hope you enjoy reading about how lives are Wednesday 4th September 2019 Men’s Health Free Public Forum being changed for the better, here at the San - your San, my San, our San. Sunday 8th December 2019 San Carols We strive to continue to grow our brand strength and our community impact. We welcome your support to do it. San News Production Team AHCL Corporate Communications Manager, Leisa O’Connor E: [email protected] Feel free to email me at [email protected]. Design: Michael Pellaers. Photographic and editorial contributions: Alanna Jordison. Brett Goods San News is the bi-annual newsletter of Adventist HealthCare from the Corporate Communications and Marketing team. Chief Executive Officer Front Cover Image 1: San Cancer Care Team including Director San Cancer Services A/Prof Gavin Marx, and Adventist HealthCare Clinical Director Division of Surgical Services A/Prof Michael Hughes 2 Image 2: Patsy Stewart with CCU Manager Rebecca Dinn and team members Nari Barends and Joy Liah Image 3: A/Prof Payal Mukherjee with NSW Premier Gladys Berejiklian at the NSW Premier’s Woman of the Year Award Cancer outpatient services rated 1st in NSW San cancer outpatient services San Emergency Care Director Dr Greg McDonald, Clinical Nurse Specialist Sharon Hoover, have been rated first in NSW for and EC Nurse Unit Manager Kevin Churchill patient experience following a state wide survey of more than One of the Poon Day Infusion team members with a patient using the ‘cold cap’ to Ambulance patients $0 11,300 patients attending 50 minimise hair loss during chemotherapy. cancer clinics across NSW. centre, providing a holistic approach admission fees at San EC Equally impressive, the San rated to patients’ both physical and significantly higher than the NSW psychological needs. state average for 25 of the 53 “It is the quality of the people measures cancer patients rated their involved in cancer care which is the experience on. reason for the San’s result as first in Survey results were collated from the state” says A/Prof Marx. 318 of the chemotherapy patients “It’s not just the building. It’s about from the San Day Infusion Centre people working together. These and radiation treatments at Radiation survey results reflect what we see Oncology Centres. working with cancer colleagues and San Clinical Director of Cancer staff, and it validates the sentiments Services, Associate Professor we hear daily from patients coming 2019 Diary Dates Gavin Marx, says the survey results to the San. are an endorsement of both A/Prof Gavin Marx visit: www.sah.org.au/event-calendar or ring 94879871 for more details Patients benefit from the exceptional the San’s exceptional team of professional skill sets, the years SAH patients’ results showed: nurses, technicians, allied health • of experience, and the modern 93% rated overall care as ‘very good’ professionals and support teams, and • 96% speak highly of their experience equipment and services. Patients feel the diagnostic, medical and surgical • 98% were treated with respect the warmth, the genuine compassion experts caring for cancer patients. • 97% reported staff were kind and caring and the humanity of the staff, Patients rated SAH above the State average in: “These best-rated performance because it is real. • How health professionals treated them results validate the original • Being informed about different treatment options The San coming first in NSW for motivation for the design and • Being involved in decisions about care patient experience is due to the integration of the cancer facility” • Being advised about treatment side effects coordinated and dedicated team says A/Prof Marx. *The Bureau of Health Information publishes independent who all share a very conscious reports about the performance of the healthcare system in NSW Opened in 2014 the Integrated commitment to providing holistic with the aim of enhancing visibility, strengthen accountability, and increase understanding to influence actions to improve Cancer Centre recognises that care for our cancer patients. healthcare. The 2017 survey results were published on December a cancer diagnosis is complex 5th and are based on feedback from 11,300 survey respondents This result means the San has based on services across 48 public and 2 private outpatient and aims to minimise stress by cancer clinics across NSW. done exceptionally well, but most incorporating oncology specialists, importantly, it translates to excellent The Integrated Cancer Centre was a San Foundation radiation specialists, surgeons, supported initiative. Want to help us to help others? Front Cover Image 1: San Cancer Care Team including Director San Cancer Services A/Prof Gavin Marx, and care for patients… Donate at www.sanfoundation.org.au pathology services, psychologists, Clinical Director Division of Surgical Services A/Prof Michael Hughes and treatment facilities into the one Yes, we are all incredibly proud.” Image 2: Patsy Stewart with CCU Manager Rebecca Dinn and team members Nari Barends and Joy Liah 3 Image 3: A/Prof Payal Mukherjee with NSW Premier Gladys Berejiklian at the NSW Premier’s Woman of the Year Award New Head of SAH Medical School Associate Professor Michael Hughes is the new Head of the Sydney Adventist Hospital Clinical School of Associate Professor Michael Hughes awarded former Associate Dean and Head of the Clinical School The University of Sydney, Faculty of Professor John Watson a Commemorative Clinical School Medallion Medicine and Health. his years of leadership in multiple significance of the San being a clinical, academic and management teaching hospital, A/Prof Hughes A/Prof Hughes was initially appointed roles which have supported the reflected on its importance. as an Associate Professor in Surgery Hospital. His work in improving the by the University of Sydney when the management and coordination of “It has long been recognised that Clinical School opened in 2011. He clinical care has resulted in his recent teaching hospitals deliver the highest was then appointed Deputy Head of quality evidence based clinical care appointment to the new position of the Clinical School before becoming because the teaching and research Clinical Director of the Division of Acting Head when the former Head environment encourages excellence, Surgical Services at the San. of the Clinical School, Professor John collegiality, innovation and a high Watson, a driving force in the School’s A/Prof Hughes’ career builds on level of personal and institutional establishment, resigned last year after an impressive family pedigree of accountability.