Job Description and Terms of Reference

Job Title Deputy Visitor Manager

Principal Manager Head of Tourism and Retail

Personal profile Energetic, fun individual with strong organisational skills.

Key Responsibilities

. Oversee the day to day operation of the visitor experience and enterprises. . Assist the Head of Tourism and Retail with all aspects of the events and tourism business. . To arrange staffing, management and administration of all Estate car parks. To include day to day staff supervision, staff training, provision of tickets and accompanying information, cash handling administration of staff time sheets and payroll, compilation and management of rotas. . To join the team of duty managers working weekends on a rota basis throughout the year. . To attend promptly to personal written, telephoned or e-mailed enquiries relating to tourism and the recreational services offered. . Co-ordinate the organisation and delivery of added value events including marketing and supportive communication – social media, website, advertising, posters etc. . Maintain diaries and circulate relevant information on forthcoming events. . To assist with preparation, administration and delivery of marketing. Including management of website, development of social media strategy currently implemented via Facebook, Twitter, Instagram, production of creative and engaging literature, hard copy advertising and communication. . To understand all emergency procedures and in the event of an accident take control and attend the scene and if necessary delivery first aid. . To assist with the co-ordination of the Estate’s educational initiatives whether formal or on the basis of informal visits. . Assist with the administration, review and renewal of interpretation as a recreational and educational attraction. . Monitor facilities for less able visitors, ensuring adequate staff training, proper management of the services provided and maintaining adherence to the legislation and amendments or updates thereto. . To liaise closely and at all times with the Retail Department to ensure combined and smooth delivery of services to the visitor to standards expected.

Estate Office, Bolton Abbey, , North BD23 6EX Tel: 01756 718000  Fax: 01756 710535 www.boltonabbey.com  e-mail: [email protected]

. To liaise closely with all members of the Estate staff, particularly Heads of Department, to ensure the responsibilities of the role are delivered properly within the whole management of the Estate’s interests, be they property, land, personnel or financial.

This is not an exhaustive list of duties and may be amended from time to time within reason according to the needs of the business and for the better fulfilment of the role and liaison with Devonshire Group colleagues elective in the Devonshire Estates and Businesses.

SIGNED ______DATE ______Employee

Estate Office, Bolton Abbey, Skipton, BD23 6EX Tel: 01756 718000  Fax: 01756 710535 www.boltonabbey.com  e-mail: [email protected]