Welcome from the Mayor
AlburyCity welcomes you and your family to this wonderful region. Albury has a beautiful natural environment, high quality facilities and a vibrant community. To assist you with your move to Albury, we have put together the following information and encourage you to use the many services and facilities on offer.
It is our Council’s vision to provide a diverse, safe and welcoming regional city for Albury’s residents, drawing inspiration from our heritage, strategic location and connection to the majestic Murray River. AlburyCity’s guiding principles are to provide red carpet, not red tape for its customers; to achieve value for money in our spending and to ensure that short-term gains are not put before the long-term financial and environmental sustainability of the community.
My fellow Councillors and I look forward to meeting you as you become involved in our fantastic community and begin to enjoy our unique lifestyle, as we all do. Our Customer Service Centre welcomes any queries you may have, so please don’t hesitate to contact them.
Cr Kevin Mack Mayor AlburyCity
Contacting Council
If you would like any further information on the services covered in this Welcome Kit, please do not hesitate to contact our Customer Service Centre.
AlburyCity
553 Kiewa Street PO Box 323 Albury NSW 2640
T: 02 6023 8111 (8.30am to 5pm) F: 02 6023 8190 After Hours: 1300 133 391
alburycity.nsw.gov.au
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 2
Albury Handy Contacts Evocities In an emergency, always dial 000 Albury is a member of Evocities, which aims to showcase the many advantages of living in NSW regional cities, Albury Police Station: 02 6023 9299 including the lower cost of living, strong career and Albury Central Fire Station: 02 6021 3174 business opportunities and great lifestyle. Albury Base Hospital: 02 6058 4444
Evocities is an Australian first. Made up of seven of Motor Vehicle Help (NSW assistance NRMA) NSW’s leading regional cities – Albury, Armidale, Road Service: 13 11 11 Bathurst, Dubbo, Orange, Tamworth and Wagga Wagga, NRMA Helpline: 13 29 00 it encourages Sydneysiders to live, work and invest in one of the Evocities. More information on Evocities can be Removal of Bee Swarms found at www.evocities.com.au. Garry Baker 0411 436 729
Blacks Pest Control 02 6025 7188
Population Snake Handlers The Albury local government area has a resident Chris Porter 02 6024 5629 / 0421 201625 population of approximately 51,076 1 with the combined Peter Doherty 02 6021 1285 / 0408 311709 Albury Wodonga region population estimated at 90,427. Emergency Management AlburyCity’s Emergency Management Plan (EMPLAN) details arrangements for preventing, preparing for, responding to and recovering from emergencies in the Albury area. For a copy of the plan, visit the AlburyCity website or call the Customer Service Centre on 02 6023 8111.
Utility Providers Electricity Distributors
Essential Energy is the regulated electricity supplier in Albury (T: 13 23 91). Climate A list of electricity and gas retailers that service the region is available at www.energymadeeasy.gov.au. Albury has the same number of sunny days as the Gold
Coast, without the humidity. It has warm, dry summers, Water mild autumns and springs, and cool winters. The AlburyCity provides the city’s water supply and temperature range is 15 ⁰C to 39 ⁰C in summer and -2⁰C to wastewater management services. Residents are 14 ⁰C in winter. Average annual rainfall is 585mm. encouraged to remain cautious in their water use and to treat water as a valuable resource. For information on any
1 water restrictions in place, refer to the AlburyCity website. ABS 2016, Cat. 3218.0.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 3
About Council Elections The NSW Local Government Act 1993 requires council Overview of Council elections to be held on the second Saturday in September It is AlburyCity’s priority to be progressive, proactive and – every four years. The next elections are scheduled for most importantly – a pleasure to deal with. September 2020, or sooner as required. Voting is Our commitment to the city’s wellbeing extends across a compulsory for all Australian citizens resident in the Albury range of areas, including commercial, social, cultural, Local Government Area who are aged 18 or older. Voting educational, environmental and residential interests. takes place at a number of locations across the city.
Your Councillors For further information on the voting process or resources AlburyCity’s nine Councillors are elected for a four-year for prospective candidates, visit the NSW Office of Local term of office. They give their time to guide the city’s Government - www.olg.nsw.gov.au. wellbeing, growth and prosperity. The current Councillors are: Citizenship For our residents who apply to become Australian citizens • Cr Kevin Mack (Mayor) AlburyCity hosts citizenship ceremonies once a month. • Cr Amanda Cohn (Deputy Mayor) Once your application has been approved by the • Cr Darren Cameron Department of Immigration and Border Protection, • Cr Graham Docksey, OAM arrangements will be made for you to attend a citizenship • Cr Alice Glachan ceremony where you will make the Pledge. We will send • Cr Murray King you a letter of invitation to this Ceremony. • Cr John Stuchbery • Cr David Thurley • Cr Henk van de Ven
Saturday Morning Interviews
If you would like to speak in person to an AlburyCity
Councillor, interviews are held from 10am to 12noon on the first Saturday of each month (except January). To find out the location and which Councillor will be on duty, keep your eye out for advertisements in the Border Mail on the Snap Send Solve last Saturday of the month prior to when you wish to ‘Snap Send Solve’ is a free mobile app that lets you report attend, or visit the AlburyCity website. issues and provide feedback to local Council. Your smartphone will determine your GPS location and Council Meetings automatically choose AlburyCity. ‘Snap Send Solve’ allows you to report on common neighbourhood issues AlburyCity Council meets on the fourth Monday of every such as litter, hard waste, parking, street cleaning, graffiti month. The advantages of this meeting cycle are two-fold: and noise, as well as providing a function for general Firstly, monthly meetings ensure Councillors remain well requests. informed about a variety of local issues, enabling them to
www.snapsendsolve.com make the decisions that shape the future of our city. Secondly, they give members of the public a regular opportunity to observe their Council at work.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 4
Keep Informed investAlbury AlburyCity produces a fortnightly electronic news bulletin Located at the centre of the Sydney–Melbourne–Adelaide to keep residents informed of Council decisions, activities, triangle, Albury is the major retail, commercial, events and programs. administrative and cultural centre for the greater Albury
Wodonga region. To subscribe, simply visit the AlburyCity website and enter your details under ‘Subscribe to Email Newsletters’ in the investAlbury is an initiative of AlburyCity to support and footer. attract business investment in the region and provide
advice and information on commercial, retail and Building & Planning residential investment projects, as well as industrial land sales and development. Forms & Guidelines If you are looking to build or renovate, Council can advise For further information, statistics or publications on whether formal Council approval is required. Where business in Albury, visit investAlbury.com.au required, Council approval ensures construction in the city is safe. There are a number of forms and guidelines available to investAlbury Insight help you prepare and lodge an application for Complying Keep up to date on all Albury’s the business and Development Certificates, Development Consent and investment by subscribing to investAlbury Insight, a Construction Certificates. quarterly e-newsletter. Visit investAlbury.com.au to subscribe today. In addition Development Consent is also sometimes required to develop and use land within Albury. Information on statements of environmental effects, Culture & Entertainment exempt and complying developments, and plumbing and What’s On engineering guidelines are available on the AlburyCity Albury Wodonga has a thriving arts and cultural scene, website or by calling the Planning & Environment Team on with new exhibitions and theatre productions opening 02 6023 8211. every week. Our pubs and clubs love to support and showcase local live bands, and regularly attract national touring artists. To keep abreast of what’s on in Albury and Wodonga, go to visitALBURYWODONGA.com and become a subscriber to the weekly ‘What’s On’. You can also check out the latest community events via the ‘What’s On’ section of the AlburyCity website.
MAMA
The Murray Art Museum Albury (MAMA) is a significant
contemporary art and cultural destination in regional New
South Wales. Through a dynamic program of national and
international exhibitions, public programs and education
courses, MAMA enriches the cultural life of the Albury
region and those who visit our city.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 5
MAMA celebrates innovation and creativity and now also use the library's one-stop AlburyCity customer encourages new experiences in art and culture. service centre to make payments, log requests or make enquiries. MAMA is open 7 days per week. Entry is free of charge, with the exception of special exibitions. Address: 366 Griffith Road, Lavington T: 02 6043 5645 E: [email protected] Address: 546 Dean Street, Albury Albury Entertainment Centre T: 02 6043 5800 E: [email protected] The Albury Entertainment Centre, located in the heart of W: mamalbury.com.au the CBD, is the city’s major function and performing arts
venue. It brings the best of Australia’s drama, comedy, Library & Museum Services dance, opera and music to Albury. The venue is also a AlburyCity’s LibraryMuseum and Lavington Library offer licensed Ticketek agent. an exciting and varied program of activities to suit audiences of all ages and interests. Event tickets and theatre season subscriptions are available through alburyentertainmentcentre.com.au or at the Box Office, which is open from 9.00am to 5.00pm Monday to Friday. Bookings can also be made by phone.
Address: Swift Street, Albury T: 02 6043 5610 E: [email protected]
Education Albury Wodonga’s tertiary education providers include:
Albury Wodonga Community College www.ceclearning.com.au
Charles Sturt University www.csu.edu.au The LibraryMuseum is open seven days a week. The La Trobe University www.latrobe.edu.au LibraryMuseum provides free internet use, research assistance and an exciting mix of permanent and TAFE NSW – Riverina Institute www.rit.tafensw.edu.au temporary exhibitions. Entry is free. Wodonga TAFE www.wodongatafe.edu.au Address : Cnr Kiewa & Swift Streets, Albury T: 02 6023 8333 E: [email protected] Contact AlburyCity’s Customer Service Centre on 02 6023 8111 for a comprehensive listing of primary and The Lavington Library offers the local community a range secondary schools in the region. of customer-focused library, educational and entertainment experiences.
In addition to borrowing and browsing all your favourite books, DVDs, CDs, newspapers and magazines, you can
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 6
Environment Wonga Wetlands Wonga Wetlands is a stunning example of environmental Noxious Weed Management management. Located beside the Murray River the AlburyCity is able to assist in identifying noxious weeds wetlands are an ecosystem of lagoons and billabongs and we can provide information on appropriate control covering around 80 hectares. It is a haven for 176 different measures. species of birds, various flora and fauna and a mecca for birdwatchers, photographers, bushwalkers and families. Further information on managing noxious weeds, or for a Ride your bike along the Yindyamarra Aboriginal comprehensive list of plants banned for sale, visit the Sculpture Trail from Kremur Street boat ramp to the AlburyCity website or www.riverinaweeds.org.au. If you wetlands. To find out more visit the AlburyCity website. come across a suspect weed or would like to book a T: 02 6043 5820 or E: [email protected] property inspection, call AlburyCity on 02 6023 8111. Address: Wonga Wetlands is a five-minute drive from the Trees centre of Albury along the Riverina Highway (Howlong– AlburyCity recognises the importance of trees in our Corowa Road). landscape. Whilst they add to the aesthetic quality of the local urban environment also serve a more important role, acting as climate regulators, modifying temperature, wind and reflective glare. They also absorb and reduce pollution whilst producing oxygen.
While AlburyCity manages trees in our streets and parks, it is the responsibility of residents to care for trees on their property. However, under NSW planning legislation, the pruning or removal of any tree over 4.5m in height or 3m in branch spread requires Council approval. Approval can be obtained by downloading and completing the Tree Preservation Order application form available on our website. Employment
If you are seeking employment, the following sources may For queries about trees on public land, please call assist. AlburyCity on 02 6023 8111 or visit the AlburyCity • AlburyCity Council positions are advertised online at website. www.alburycity.nsw.gov.au/jobs For enquiries about tree disputes between neighbours, • The Evojobs website advertises Albury jobs at contact the Community Justice Centre: www.evojobs.com.au T: 1800 990 777 E: [email protected] • The Border Mail prints an employment section in its
Saturday edition. If mediation attempts between neighbours fail, call the
NSW Land and Environment Court on 02 9113 8200. For a list of employment agencies, call the AlburyCity
Economic Development Team on 02 6023 8214 or email [email protected]
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 7
The centre offers nutritious and balanced meals; an Family Services extensive school-readiness program; play-based Playgrounds developmental programs based on children’s individual There are more than 90 playgrounds located throughout and group needs and their interests and strengths; and Albury, providing a diverse range of play experiences. qualified and experienced educators, with all permanent Highlights include: educators trained in first aid.
Oddies Creek Adventure Playspace Banjora has a rating of ‘Exceeding’ the National Quality The Oddies Creek Adventure Playspace is beautifully Standard. Families may be eligible to receive Federal situated in the riverside parklands. It offers children of all Government Assistance that will reduce fees. To check ages endless hours of fun and activity. your eligibility, call Centrelink on 13 61 50 between 8am Address: Oddies Creek Park via Wodonga Place, Albury and 8pm.
Fredericks Park For more information, please call Banjora Children’s The recent installation of a 6m-high climbing net structure Centre on 02 6043 5855. has given the area another signature piece of play Address: 30 Cardo Drive, Lavington equipment for the community. Address: Fairview Drive, North Albury
Patricia Gould Reserve The Patricia Gould Reserve Playground was designed by renowned landscape architect Mary Jeavons. It has elements for children of all abilities but is particularly suitable for those aged 8 and under. Address: Nicholson Place, West Albury
Playground Maintenance AlburyCity has a program of maintaining, upgrading and replacing playgrounds to ensure they meet appropriate standards. Family Day Care AlburyCity has been providing a family day care service to Maternal & Child Health families of Albury and the surrounding areas for almost 40 A list of NSW Child and Family Health Service providers is years/ We have educators located throughout Albury, provided in the Albury Wodonga Community Guide Thurgoona, Table Top, Lavington, Wodonga and Corowa. www.awcommunityguide.com.au Our educators are qualified professionals with experience in educating and caring for children in their own homes. Child Care
Banjora Children’s Centre is a not-for-profit 50-place long At the heart of Albury Family Day Care is our coordination day care centre that educates and cares for children aged unit which comprises a team who offer support, guidance 6 weeks to 6 years. It operates 50 weeks of the year and and mentoring to educators, children and families is closed for public holidays.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 8
Family Day Care offers developmentally focused Youth Services experiences and activities; nutritious meals and snacks; Young people in the Albury region have access to a range trips to the library, local parks and organised play of opportunities and choices for education, group sessions; care in small groups in a safe and nurturing activities, social events, health services and support and environment; flexible hours to meet family requirements; counselling services. and the consistency of having one educator.
AlburyCity’s Retro Lane Café is located on QEII Square, Albury Family Day Care is regulated under the National as a purpose-built youth space. The café provides great Quality Framework. It has been rated and assessed as food at affordable prices, workshop rooms for hire, chill ‘Exceeding’ the National Quality Standard. Families may out spaces with access to great technology and a wide be eligible to receive Federal Government Assistance that range of programs for young people aged 12 to 24. will reduce fees. To check your eligibility for CCB and Address: QEII Square, between Dean & Swift Streets, CCR, call Centrelink on 13 61 50 between 8am and 8pm. Albury
For more information, please call the Coordination Unit on The Albury Police and Citizens Youth Club gives young 02 6043 5830. people a wide choice of structured or unstructured Address: 553 Kiewa Street, Albury activities, including sport, fitness and creative activities.
Contact the Albury PCYC directly on Before and After School Care T: 02 6021 7437 E: [email protected] AlburyCity’s Out of School Hours (OOSH) program Address: Cnr Keene & Andrews Streets, Albury provides before and after school care for primary school children. Our programs provide parents with the security AlburyCity supports a number of community events, of knowing their children are being educated and cared for including Carols by Candlelight, Australia Day festivities, in a safe, friendly and relaxed environment each day. Youth Week, school holiday activities, Picnic in the Nutritious snacks (based on the Eat Smart, Play Smart Gardens and much more. To see what’s coming up, check Program) and drinks are offered to the children, together out visitALBURYWODONGA.com with a wide variety of interesting play and recreational experiences. Youth Council The Albury Youth Council is a forum of young people aged For more information or a list of the schools in which between 14 and 18 who are passionate about OOSH operates, visit the AlburyCity website or call the representing the views of young people in Albury. Customer Service Centre on 02 6023 8111. Youth Councillors give a voice to the needs of young people and the issues they face in the region and help Vacation Care AlburyCity develop plans and strategies that make sure young people are represented in Council's decision- AlburyCity’s vacation care programs operate during NSW making process. school holidays. The Albury, Albury North and St Pat’s junior programs are for children in Kinder to Grade 3 and the St Pat’s 10+ program (known as SPOT) is for those in grades 4+. For parent information or booking forms for vacation care, please visit the AlburyCity website or call 02 6043 8111.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 9
Visit FlyAlbury.com.au for further information. Getting to Know Your City Address : 121 Airport Drive, Albury Street & Regional Maps T: 02 6043 5865 Albury maps can be obtained free of charge from the Albury Visitor Information Centre (T: 1300 252 879), or AlburyCity Customer Service Centre (T: 02 6023 8111).
Shopping Precincts
Albury is where the region shops, so it has everything you could possibly need. Both Albury CBD and Lavington offer late night shopping on Thursdays.
Shopping Centre Address Myer Centrepoint David Street, Albury Visitor Information Centre West End Plaza Kiewa Street, Albury The Albury Visitor Information Centre is located in the Lavington Square cnr Breen St & Griffith Rd, Lavington historic Station Master’s Residence at the Albury Railway City Walk Arcade Dean Street, Albury Station Precinct. Staff at the centre can provide you with a Homemaker Centre Borella Road, East Albury raft of information on Albury and surrounding areas. From Thurgoona Plaza Thurgoona Drive, Thurgoona bushwalking or skiing to food and wine tasting or shopping, the region is packed with things to do and see. Go to visitALBURYWODONGA.com for more information Parking or the Albury Wodonga Official Visitors Guide is available CBD at the Visitor Information Centre The Albury CBD has more than 5,000 free public car T: 1300 252 879 parking spaces, and Lavington CBD has more than 650 Address: 30 Railway Place, Albury free public parking spaces. Major off-street car parks in the Albury CBD include: Grants & Community Funding Location Availability Business & Community Grants Wilson Street All Day There is a range of ways in which individuals, groups and SS&A All day not-for-profit organisations can source funding. The Myer Centrepoint Timed & all day AlburyCity website provides links to handy tips and advice Cinema Centre Timed on how to secure grants and funding. investAlbury.com.au Volt Lane Timed provides information on business grants available. West End Plaza Timed & all day
Kiewa Street Currently Closed Environmental Grants for Households Albury Airport A number of grants, rebates and incentives are available Albury Airport provides a general car park and a secure for households interested in reducing the cost of energy covered car park. Parking in the general car park is free and water bills and helping our environment. Visit the for the first 30 minutes and charged hourly thereafter. AlburyCity website for links to the various schemes available.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 10
Health & Community Older People AlburyCity provides a number of activities and services for Community Centres older residents. For information on activities offered by There are five community centres in Albury. AlburyCity Live Better, the Seniors Card, the Manual Activity Centre, manages Mirambeena and Glenecho. The other three Tai Chi and Community Exercise Classes, Mobility centres are run by community management committees. Scooter Safety, Meals on Wheels and much more, visit Services vary between centres but all provide learning the AlburyCity website. opportunities through group activities and short courses, as well as some health and/or early childhood and referral services. Aboriginal People The Wiradjuri nation is the largest Indigenous Nation in
NSW. Wiradjuri traditional country includes the townships WestSide Community Centre of Dubbo, Condobolin, Orange, Bathurst, Wagga Wagga, T: 02 6041 2236 Albury, Narrandera, and Griffith. E: [email protected]
16 Mulga Place, West Albury The Wiradjuri people are represented by the Wiradjuri
Council of Elders. Each community has established its Lavington/Springdale Heights Community Centre Inc own form of governance to represent local interests. T: 02 6025 3988
E: [email protected] AlburyCity is committed to developing programs to 40 Cardo Drive, Springdale Heights improve the wellbeing of all AlburyCity residents as well as
facilitating reconciliation between Indigenous and non- Mirambeena Community Centre Indigenous residents. For information on NSW Aboriginal T: 02 6043 5875 Land Councils, Indigenous celebrations, education, health, E: [email protected] employment, cultural information or constitutional 19 Martha Mews (off Moore Street), Lavington recognition, visit the AlburyCity website.
Thurgoona Community Centre T: 02 6043 1588 Community Safety Community safety is an important issue in all aspects of E: [email protected] our lives and there are a number of different initiatives and Cnr Kosciusko & Table Top Roads, Thurgoona plans that help improve safety in our community:
• Albury 2030 – Community Plan Glenecho Neighbourhood Centre • Albury A Safe City: 2016 - 2019 Crime Prevention Plan T: 02 6025 8325 • Albury Community Drug Action Team E: [email protected] • Alcohol Free Zones and Alcohol Prohibited Areas 949 Burrows Road, Glenroy • Albury Liquor Accord
• CCTV – Safer Streets Programme
• Graffiti Management
• Night Rider Bus and Secure Taxi Ranks
• Prevention of Domestic & Family Violence
To become involved in community safety or for further
information visit the AlburyCity website, or call the
Customer Service Centre on 02 6023 8111.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 11
Disability Services Microchipping The first step in registering your pet is microchipping. Information on the services available to residents with a Contact details for local vets who undertake the disability and their families and carers, including the microchipping procedure are in the Albury Wodonga Master Locksmith Access Key, is available from the Community Guide - www.awcommunityguide.com.au AlburyCity website.
Registration You can also find information on and contact details for Once your pet has been microchipped, you must register disability groups and organisations in the Albury Wodonga them by the time they are six months old. Lifetime Community Guide - www.awcommunityguide.com.au registration can be obtained through AlburyCity at 553
Kiewa Street, the Lavington Library at 366 Griffith Road, Family Services Lavington or through the NSW Companion Animals Information on services for families in the Albury Register - www.petregistry.nsw.gov.au . It is important all community – including family separation, grandparent your contact details are kept up-to-date to ensure carers, children’s services and the Child Protection Crisis AlburyCity Rangers can return your lost or escaped pets Line – is available on the AlburyCity website. safely to you.
Multiculturalism Boarding Facilities AlburyCity consults with various community groups There are a number of pet boarding facilities operating in through their representatives and other culturally and the local area including: linguistically diverse (CALD) agencies to identify the barriers faced by new and emerging communities. Support Facility Phone to newcomers to the community is provided Canine Country Kennels 02 6025 1254 by representatives already living in the community. For Riverina Boarding Kennels & Cattery 02 6023 3830 more information on support groups, please call the Family Vet Centre Boarding 02 6041 2522 Customer Service Centre on 02 6023 8111. Murray Valley Pet Resort 02 6026 7640 Apple Tree 03 5726 1855 Places of Worship Margot’s Boarding Kennel & Cattery 02 6026 7640 A list of churches and other places of worship in Albury, together with service times, is available at the Visitor Albury Wodonga Animal Rescue Information Centre. Alternatively, request a copy from the Albury Wodonga Animal Rescue is a dedicated group of Customer Service Centre. volunteers working to re-house unwanted dogs and cats and promote de-sexing of animals to prevent the Pets increase in numbers of unwanted pets. For further information, visit www.alburydogrescue.org.au. Registration & Microchipping Cats and dogs in NSW must be registered. NSW has Pet Adoption lifetime pet registration which means you only need to Unwanted or unclaimed animals housed at the Albury register and pay once for each of your cats and dogs. Management Facility are available for viewing and can be purchased by members of the public.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 12
Off-leash Areas Real Estate
Park Address Real Estate Agents Oddies Creek Park off Wodonga Place, Albury For a list of real estate agents operating in Albury, please Alexandra Park cnr Cadell & Keene Sts, East Albury call the Economic Development Team at AlburyCity on Logan Road Park 1 Alemein Ave, North Albury 02 6023 8214 or email [email protected]. Poplar Drive Reserve Poplar Drive, Lavington (behind Heathwood Park) Properties for Sale & Rent Gordon Street Reserve Garoogong Rd, Springdale Heights The Border Mail has a property lift-out section on Saturday, featuring properties for sale and rent. The following websites also provide property listings for Albury: Lost Pets • www.evocities.com.au/albury If you lose your pet, please call the Albury Animal • www.realestate.com.au Management Facility on 02 6025 9682. • www.domain.com.au Address: Canine Country Kennels, Mudge St, Lavington
9am to 5pm weekdays and 9am to 10am weekends and public holidays. Rates & Charges
Rates If you find a lost or stray animal, check for any One of the ways in which AlburyCity funds the diverse identification and contact the owner. If there is no range of infrastructure, facilities, services and programs it identification, please call AlburyCity’s Customer Service provides is through its statutory power to charge municipal Centre on 02 6023 8111. rates. There is a list of FAQs about AlburyCity rates on the
AlburyCity website. Wildlife If you come across injured native wildlife, contact WIRES Rates Calculations (NSW Wildlife Information, Rescue and Education Service AlburyCity uses a combination of a base amount and an Inc) on 1300 094 737 who may be able to assist. ordinary rate in calculating rates. For information on rates
calculations or to use the Rate Calculator tool, visit the
AlburyCity website.
Paying Your Rates & Charges AlburyCity rates can be paid in full or by quarterly instalments. A range of payment options are available and convenient periodic payments can be arranged. Payments can be made in person at AlburyCity at 553 Kiewa Street, Albury and at 366 Griffith Road, Lavington or by mail, telephone, internet, direct deposit or BPay. For information on all payment methods, visit the AlburyCity website.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 13
open seven days a week and bookings can be made at Recreation & Sport riverdeckcafe.com.au. Community Wood Fired Oven Address: Wodonga Place, Albury The Oven is fired every second Sunday for free community use. An Oven Coordinator is on hand to help. Hovell Tree Park For seasonal baking dates and times, call the AlburyCity Located between the Albury Sports Ground, Albury Swim Cultural Services Team on 02 6023 8753. Centre and Noreuil Park, Hovell Tree Park is close to the Address: Hovell Tree Park, via Wodonga Place, Albury Albury CBD. It is the home of the Community Wood Fired Oven, the historic Hovell Tree and a popular children’s playground. Address: Wodonga Place, Albury
Oddies Creek Park It’s hard to miss the Oddies Creek Adventure Playspace as you cross the Murray River to enter Albury. Oddies Creek Park is adjacent to the Noreuil Park Foreshore and the Wagirra Trail.
Address: Wodonga Place, Albury
Botanic Gardens Mungabareena Reserve This popular swimming and picnic area includes a number For the past 130 years, the Albury Botanic Gardens have of wetlands, billabongs and small lagoons. It has picnic graced the western end of Albury’s CBD. The gardens are facilities, river edge access and public toilets. A number extremely popular with horticultural enthusiasts and of trails allow visitors to explore the significant flora and garden lovers, with 1,000 plus native and exotic plant fauna within the reserve. It also has a boat ramp and fish species on display. There is a dedicated children’s garden cleaning station. and weddings can also be booked on the grounds. The Address: Mungabareena Road, East Albury Gardens are open seven days a week and entry is free.
For a full list of parks and reserves visit the AlburyCity Please call the Customer Service Centre on 02 6023 8111 website. or visit the AlburyCity website for more information.
Parks & Gardens Cycling & Walking Trails Albury is served by a network of on-road and off-road AlburyCity cares for more than 460ha of parks and trails and pathways providing cyclists and walkers with a reserves, including: safe and enjoyable means of exploring the city. Download
an overview of the Albury Trails Map from the AlburyCity Noreuil Park Foreshore website, or for a full guide call the Albury Visitor Less than 1km from the Albury CBD, Noreuil Park Information Centre on 1300 252 879. Foreshore is a primary gateway for exploring the Murray
River and provides access to river swimming spots. The Wagirra Trail follows the river along the foreshore, with multiple BBQ and picnic sites. The River Deck Café is
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 14
Skate parks state, national and international level sporting events, including AFL and NRL pre-season matches and David Street Skate Park international cricket. The main grandstand includes Located adjacent to the JC King Park netball courts, the change rooms, umpires’ and medical rooms, and skate park comprises a large continuous concrete bowl. hospitality and administration areas. Full catering and bar Address: David Street, Albury facilities are on site. Call the Customer Service Centre on
02 6023 8111 for booking information. Thurgoona Skate Park Address: Hanna Street, Lavington Part of the Ernest Grant Park Complex, the skate park consists of a small concrete half bowl adjacent to a challenging concrete half pipe. Swim Centres Address: Bogong Street, Thurgoona Albury has two outdoor swim centres, both with 50m pools. Both centres provide plenty of grass and shade as West Albury Skate Park well as picnic and BBQ facilities. Located in the south-west corner of Haydon Park (adjacent to Bonnie Doon Park) the skate park consists of Albury Swim Centre a large concrete half pipe and includes two transitions, a T: 02 6021 3011 centre rail and a funbox. Address: off Wodonga Pl, Albury (opposite Hovell Tree Address: Pemberton Street, West Albury Park)
Sporting Grounds Lavington Swim Centre T: 02 6025 1034 AlburyCity manages 35 outdoor playing surfaces that are Address: Moore Street, Lavington used for athletics, AFL, baseball, cricket, croquet, hockey, netball, tennis, touch football, rugby league, rugby union, Contact the individual centres for opening dates and skateboarding, soccer and softball. times, entry fees and programs.
The majority of sporting grounds are open to the general public, sporting clubs and organisations. Please visit the Sporting Clubs AlburyCity website to download a booking form for your A list of sporting clubs and contact details is in the Albury club or team. Wodonga Community Guide - www.awcommunityguide.com.au Lauren Jackson Sports Centre The Lauren Jackson Sports Centre has a fantastic range of sports facilities for young and old. To join a competition, hire the courts or find out what’s on, visit www.laurenjacksonsportscentre.com.au T: 02 6043 5810 E: [email protected] Address: 229 North Street, Albury
Lavington Sports Ground The Lavington Sports Ground has capacity to hold up to 15,000 spectators, including 1,200 in the undercover grandstand. It has floodlighting and a history of holding
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 15
Golf Courses Transport Albury Wodonga has a number of privately operated golf courses. Albury Airport Albury Airport, located 5km from the CBD, is owned and Commercial Golf Resort Albury operated by AlburyCity. There are 180 flights a week in T: 02 6057 2800 E: [email protected] and out of the city. www.commclubalbury.com.au Address: 530 North Street, Albury Flight times, specials and airport information can be found by visiting flyalbury.com.au. Thurgoona Country Club Resort Carriers servicing Albury are: T: 02 6043 1666 Sydney: Qantaslink, Regional Express, Virgin Australia www.thurgoonaresort.com.au Melbourne: Regional Express Address: 1 Evesham Place, Thurgoona Brisbane: Jetgo Gold Coast: Jetgo Wodonga Country Club Charter: Smartair, Helifly T: 02 6059 1813 www.ssawodonga.com.au Buses Address: Clubhouse Place, Wodonga Martins Albury provides bus services in Albury and the surrounding region, and operates direct school bus Senior Services services - www.martinsalbury.com.au
Home Care The Dyson Group operates school bus services in Albury There is a Home Care Service of NSW branch at the and Wodonga and provides a regular bus service between Gardens Medical Centre. For more information call: Albury and Wodonga - www.mylon.com.au T: 02 6041 7718 Farrar Home Care T: 02 6041 7710 Hume Home Care A number of bus companies offer charter and hire T: 02 6041 7728 Wiradjuri Home Care services throughout the region. Refer to the Albury Address: Level 4/470 Wodonga Place, Albury Wodonga Community Guide for further information - www.awcommunityguide.com.au Meals on Wheels Albury Meals on Wheels is based at the Mercy Health Taxis Centre. Call 02 6041 2004. Secure taxi ranks are located on Dean and Olive Streets Address: 500 Poole Street, Albury in Albury. For bookings call Albury Radio Cabs on 131 008 or 02 6023 2255. Activities Live Better offers activities, exercise and social outings for Trains & coaches older people. For more information or to enquire about The XPT train service from Melbourne to Sydney is home modification and maintenance services, call provided by Countrylink - www.countrylink.info 02 6021 5122 or visit www.livebetter.org.au Address: 432 Townsend Street, Albury V/Line provides train/coach services to Melbourne and the surrounding region - www.vline.com.au
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 16
Volunteering MAMA Volunteers Volunteer positions at MAMA include: • Visitor experience • Education and public programs • Collection and research Volunteer information sessions are held regularly. Contact 02 6043 5625 or download the application form from mamalbury.com.au/get-involved/volunteering
LibraryMuseum Volunteers Waste Management & Recycling Volunteers assist the LibraryMuseum and Lavington Albury Waste Management Centre Library in the following areas: The Albury Waste Management Centre is the region’s • Museum collections and research waste disposal facility and is operated by AlburyCity. • Libraries collection and information T: 02 6043 5860 • Exhibitions assistance Address: Centaur Road, Lavington • Learning and outreach assistance
• Home library service Opening Hours
Monday to Friday 7.00am to 5pm Contact the LibraryMuseum on 02 6023 8333 or download Saturday and Sunday 9am to 4pm an application pack from the AlburyCity website. Closed Christmas Day & Good Friday
Community Centres Tip Vouchers Contact the community centre you’re interested in Your annual rate notice includes free entry vouchers to the volunteering at to enquire about options available. Albury Albury Waste Management Centre. New residents are Community Centres are listed on page 11. required to contact Council to obtain access to vouchers. One set of vouchers is provided to each property with a Volunteer Resource Bureau domestic waste charge. Vouchers are not available for The VRB matches volunteers with various charitable commercial businesses or vacant land. groups in the Albury Wodonga community. T: 02 6021 0990 E: [email protected] Albury Recycling Centre Address: 596 Hume Street, Albury The Albury Recycling Centre is located at the Albury www.vrb.org.au Waste Management Centre. This building consists of a drive through undercover recycling facility; an area to process and store material; and the Upcycle and Recycle Friends of the Botanic Gardens Shop where you can purchase a range of second hand The Friends of the Botanic Gardens work with AlburyCity items. The Recycling Centre accepts all your general to plan a range of improvements to encourage visitors to household recycling items and problem waste items such the gardens. The office and nursery are attended on as paint, gas bottles, motor and cooking oils, fluorescent Tuesdays and Thursdays from 9am to 12noon. tubes and globes and smoke detectors. T: 02 6051 3443 E: [email protected]
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 17
Halve Waste DrumMUSTER Halve Waste is an initiative of AlburyCity, City of Wodonga DrumMUSTER is the national program for the collection and the Shires of Towong, Greater Hume, Indigo and and recycling of empty, cleaned, non-returnable crop Federation Councils. The key objective is to halve the production and on-farm animal health chemical amount of waste buried at the Albury Waste Mangement containers. To book a time to drop off your empty, clean Centre by 2020. containers, call the Albury Waste Management Centre on
02 6043 5680. Further information is available from Halve Waste has been designed to engage all sectors of www.drummuster.com.au the community in efforts to reduce waste and increase recycling in the greater Albury region. It brings businesses, schools and residents together to face waste E-waste challenges head on in order to decrease waste to landfill. The e-waste program gives residents and businesses the opportunity to dispose of unwanted or obsolete computer Landfill Charges and television equipment. Albury residents can dispose of Landfill charges for general solid waste are available on their e-waste at the Albury Waste Management Centre the AlburyCity website. Steel, e-waste, paint, tv’s and free of charge. computers, DrumMUSTER, polystryrene, light globes, clean fill, oil, car/truck and household batteries, cardboard, Kerbside Garbage Collection Service glass and recyclable plastics can be disposed of free of All rateable residential properties are supplied with a 140L charge. garbage bin, a 240L recycling bin and a 240L organic waste bin. To organise your garbage collection service, Asbestos Management call the Customer Service Centre on 02 6023 8111. There are strict legislative requirements for dealing with asbestos. If you have discovered asbestos in your home Water do not disturb or remove it without seeking advice from a licensed asbestos contractor. For information on the Water Conservation & Treatment disposal of asbestos at the Albury Waste Management AlburyCity’s Water Filtration Plants supply drinking water Centre, call 02 6043 5860. to Albury and the southern villages of Greater Hume Shire. The water filtration plants operate 24 hours a day, 7 days a week and can process up to 140 megalitres of Battery Recycling water per day. Old household batteries (dry-cell) can be dropped off at any of Albury’s battery recycling bin. These are located at: Information and guidelines on water treatment as well as
greywater reuse and the benefits of rainwater tanks is • AlburyCity Customer Service Area available on the AlburyCity website. • LibraryMuseum
• Lavington Library • Mirambeena Community Centre Water Fees & Charges • Thurgoona Community Centre For information on water/sewer access and sewer • Albury Waste Management Centre (also treatment annual charges for both residential and non- accepting car batteries) residential properties refer to the AlburyCity website or call the Customer Service Centre on 02 6023 8111.
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 18
A–Z Listing of Services
Welcome from the Mayor ...... 2 Youth Council ...... 9 Skate parks ...... 15 Contacting Council ...... 2 Getting to Know Your City ...... 10 Sporting Grounds ...... 15 Albury...... 3 Street & Regional Maps ...... 10 Swim Centres ...... 15 Evocities ...... 3 Shopping Precincts ...... 10 Sporting Clubs ...... 15 Population ...... 3 Parking ...... 10 Golf Courses ...... 16 Climate ...... 3 Visitor Information Centre ...... 10 Senior Services ...... 16 Handy Contacts ...... 3 Grants & Community Funding...... 10 Home Care ...... 16 Emergency Management ...... 3 Business & Community Grants ..... 10 Meals on Wheels ...... 16 Utility Providers ...... 3 Environmental Grants for Activities ...... 16 Households ...... 10 About Council ...... 4 Transport ...... 16 Health & Community ...... 11 Overview of Council ...... 4 Albury Airport ...... 16 Community Centres ...... 11 Your Councillors ...... 4 Buses ...... 16 Older People ...... 11 Council Meetings...... 4 Taxis ...... 16 Aboriginal People ...... 11 Elections ...... 4 Trains & coaches ...... 16 Community Safety ...... 11 Citizenship ...... 4 Volunteering ...... 17 Disability Services ...... 12 Snap Send Solve ...... 4 MAMA Volunteers ...... 17 Family Services ...... 12 Keep Informed ...... 5 LibraryMuseum Volunteers ...... 17 Multiculturalism ...... 12 Building & Planning ...... 5 Community Centres ...... 17 Places of Worship ...... 12 Forms & Guidelines...... 5 Volunteer Resource Bureau ...... 17 Pets ...... 12 investAlbury ...... 5 Friends of the Botanic Gardens .... 17 Registration & Microchipping ...... 12 Culture & Entertainment ...... 5 Waste Management & Recycling ...... 17 Boarding Facilities ...... 12 What’s On ...... 5 Albury Waste Management Centre 17 Albury Wodonga Animal Rescue .. 12 MAMA ...... 5 Albury Recycling Centre ...... 17 Pet Adoption ...... 12 Library & Museum Services ...... 6 Halve Waste ...... 18 Off-leash Areas ...... 13 Albury Entertainment Centre ...... 6 Landfill Charges ...... 18 Lost Pets ...... 13 Education ...... 6 Asbestos Management ...... 18 Wildlife ...... 13 Environment ...... 7 Battery Recycling ...... 18 Real Estate ...... 13 Noxious Weed Management ...... 7 DrumMUSTER ...... 18 Real Estate Agents ...... 13 Trees ...... 7 E-waste ...... 18 Properties for Sale & Rent ...... 13 Wonga Wetlands ...... 7 Kerbside Garbage Collection Service .. 18 Rates & Charges ...... 13 Employment ...... 7 Water ...... 18 Rates ...... 13 Family Services ...... 8 Water Conservation & Treatment.. 18 Rates Calculations ...... 13 Playgrounds ...... 8 Water Fees & Charges ...... 18 Paying Your Rates & Charges ...... 13 Maternal & Child Health ...... 8 Recreation & Sport ...... 14 Child Care ...... 8 Community Wood Fired Oven ...... 14 Family Day Care ...... 8 Botanic Gardens ...... 14 Before and After School Care ...... 9 Parks & Gardens ...... 14 Vacation Care ...... 9 Cycling & Walking Trails ...... 14 Youth Services ...... 9
For further information contact the Customer Service Centre on 02 6023 8111 or visit www.alburycity.nsw.gov.au 19