CASE STUDY
MSP provides comprehensive network and email security by using Barracuda MSP
Profile
• Year founded: 2013
• Website: www.noctisit.com
• Specialties: Managed IT and IT Security Services, cloud NoctisIT has been serving the Austin, Texas area since 2013, computing services, medical and legal technology, data providing technical help desk support, computer support, and services, hardware services, software services, business consulting services to small and mid-size businesses. The service communication provider’s security expertise has contributed to its demand not only in protecting highly regulated businesses, but has also led Challenge to a growing number of partnerships supporting other MSPs. Co-founder, virtual CIO and enterprise architect Jason Whitehurst, NoctisIT required an effective method to stop malicious has more than 15 years of experience in design, implementation, spear phishing emails and targeted cyber fraud attacks from and support of enterprise and SMB environments. “We partner reaching customers’ inboxes with many different types of businesses in the area and strive to eliminate IT issues before they cause expensive downtime, so our Solution customers can continue to drive their businesses forward.” By partnering with Barracuda MSP to offer Essentials and Sentinel, NoctisIT gained the ability to: Pervasive attacks require higher security standards • Monitor email backups in real time NoctisIT supports several non-governmental organizations (NGO), which provide emergency healthcare services after • Deliver AI and machine learning to detect targeted natural disasters. Their employees travel around the world attacks before they reach client inboxes and their locations can be unpredictable, due to the nature of their business. This makes common security measures such as Results geo-fencing impossible. “Cyberattacks are becoming more sophisticated and pervasive, and many targeted organizations Using Barracuda Essentials and Sentinel, NoctisIT has are nonprofits with purposefully limited IT budgets in an effort been able to: to spend as much as possible on servicing those in most need,” • Reduce weekly labor time spent restoring says Whitehurst. compromised computers across several thousand The MSP is also seeing their fellow peers become cybercrime mailboxes from 12-16 hours per week to just 5 victims. “In one instance, hackers targeted an outdated plug-in • Add 2,000 new endpoints in the last 90 days to a leading RMM tool, which enabled hackers to compromise several MSPs’ networks. They gained access to the MSPs’ • Experience 80 percent growth in security solution customers via the RMM tool and to spread zero-day ransomware. sales and services These events have often been tracked to an IT employee • Prevent targeted phishing emails from getting falling for a well-crafted phishing attempt and exposing client through to customers and targeted departments credentials,” says Whitehurst.
Barracuda Networks • CASE STUDY • MSP provides comprehensive network and email security by using Barracuda MSP BarracudaMSP.com Barracuda Essentials and Sentinel security package Security sales see massive growth makes the difference Barracuda Essentials now protects more than 3,000 endpoints Since so many of NoctisIT’s customers use Office 365, adding for NoctisIT’s customers. “Sentinel has allowed us to reduce the extra protection of Barracuda Essentials was a natural security engineer time significantly – either preventing, choice. “Barracuda Essentials gives us the ability to see responding to, or analyzing spear phishing attempts,” says clients’ backups in real time, which is not available with the Whitehurst. “Previously, our engineers spent 12-16 hours per backup tool that comes with an Office 365 subscription,” says week on a decent size organization dealing with malicious Whitehurst. “No one else has a security package like this and at emails that got through, re-imaging machines, and dealing with such an affordable price. Once a year I’ll do a product check to other consequences of the attack. Since we put Sentinel in, investigate competitive offerings, and Barracuda Essentials is still each engineer spends just five hours per week troubleshooting a couple of years ahead of the others.” problems. We haven’t seen any targeted phishing emails get through since we started using Sentinel.” Whitehurst was pleasantly surprised to learn about a new security product that complements Essentials, Barracuda Over the next 6-9 months, NoctisIT is projecting to add Sentinel, which uses AI and machine learning to detect spear between 1,000 and 2,500 Barracuda security software licenses. phishing messages targeted to high-level individuals in an “We added 2,000 new endpoints in the last 90 days and organization. “I had an opportunity to try Sentinel, and I was experienced 80 percent growth in security solution sales stunned at how quickly it was able to detect and intercept and services,” says Whitehurst. “We’re anticipating 200-300 expertly crafted phishing attempts not normally detected percent growth this year.” by traditional spam platforms before they reached clients’ inboxes,” he says.
“We warn all those that we Learn more about Barracuda Essentials
partner with, if they are not barracudamsp.com/product-details/email-security/ using Barracuda Essentials spam filtering and Barracuda Learn more about Barracuda Sentinel Sentinel’s AI capabilities, they’re barracudamsp.com/ product-details/spear-phishing/ putting themselves at serious risk of becoming a victim of a successful cyberattack.”
About Barracuda MSP As the MSP-dedicated business unit of Barracuda Networks, Barracuda MSP enables IT managed service providers to offer multi-layered security and data protection services to their customers through our award-winning products and purpose-built MSP management platforms. Barracuda MSP’s partners-first approach focuses on providing enablement resources, channel expertise, and robust, scalable MSP solutions designed around the way managed service providers create solutions and do business. Visit barracudamsp.com for additional information. @BarracudaMSP | LinkedIn: BarracudaMSP | blog.barracudamsp.com
617.948.5300 | 800.569.0155 | [email protected]
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