DOCSLIB.ORG

An Interview with Susanne Hatje, General Manager, Mandarin Oriental, New York Asiate with Its City Views (Left); Time Warner Center at Dusk (Above)

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
An Interview with Susanne Hatje, General Manager, Mandarin Oriental, New York Asiate with Its City Views (Left); Time Warner Center at Dusk (Above) Elevating the Guest Experience An Interview with Susanne Hatje, General Manager, Mandarin Oriental, New York Asiate with its city views (left); Time Warner Center at dusk (above) EDITORS’ NOTE In June 2013, the city skyline; a renowned culinary ex- destination in New York City. To continue to capture Susanne Hatje assumed her current perience; and an award-winning Five-Star the interests from the local community, Asiate offers post. She has over 25 years of experi- Spa. The hotel’s success lies with its dedi- a menu that changes seasonally. The restaurant re- ence in the hospitality industry and cated team of colleagues, many of which cently introduced monthly wine dinners hosted by has held senior management positions have been with the hotel since its open- some of the world’s most exclusive wineries and, in at Mandarin Oriental for the past 13 ing, who are committed to elevating the 2014, will be welcoming a series of guest chefs from years. Her previous post was as Group guest experience each and every day. around the globe. Director of Residences and earlier she Would you highlight some of the How important is a high-level spa offer- was the launch General Manager at projects that guests can expect in the ing for a luxury hotel today, and would you Mandarin Oriental, Boston and The coming years? provide an overview of your spa facilities? Landmark Mandarin Oriental, Hong At Mandarin Oriental, New York, Our spa welcomes guests with a range of ex- Kong. She was also General Manager our goal is to be an innovative leader in periences and journeys in luxurious and soothing of Mandarin Oriental, Munich and Susanne Hatje the hospitality industry, and to constantly surroundings that is unlike any other in New York Resort Manager at Kahala Mandarin change and evolve with our guests’ needs. City. The beautifully designed space offers the city Oriental, Hawaii. Earlier in her career, Hatje Finding our guests are traveling with multiple skyline as its backdrop and décor that has Eastern worked in New York City as Assistant Manager of Internet-ready devices and require constant con- infl uences with contemporary New York touches. The Mark, New York, when the property was part of nectivity, we recently made a major investment to The Five-Star Spa is set on the 35th fl oor of the Rafael Hotels Ltd. She entered the hotel industry in upgrade our high-speed Internet and increased our hotel and features seven multipurpose treatment 1988 as an apprentice at Atlantic Hotel Kempinski bandwidth to a 250 MBps fi ber optic connection, rooms, unparalleled heat experiences featuring vi- in Hamburg. She furthered her education with a which offers an unparalleled browsing experience tality pools with oxygen-enriched water, and relax- hospitality management program at New York’s for up to six devices per room. We are celebrat- ation lounges. We also have a 14,500-square-foot Cornell University and has also received a Master of ing our 10th year and have many exciting new fi tness center on the 36th fl oor that has the latest Business Administration from the Royal Melbourne initiatives coming soon that will ensure Mandarin equipment, as well as a 75-foot lap pool that offers Institute of Technology (RMIT) in Australia. Oriental, New York’s position as a top hotel desti- glimpses of the Hudson River. nation in New York City. How are you able to provide such con- PROPERTY BRIEF Mandarin Oriental, New York Would you provide an overview of your sistent service for the guest and how do you (www.mandarinoriental.com/newyork) features suites and the importance of having such a measure your service standards? 244 elegant guest rooms and suites, all with breath- broad offering in this regard? At the Five-Star level, consistency and the taking views of Manhattan and Five Star hospital- Mandarin Oriental, New York’s 46 elegantly ability to customize each stay are key elements in ity. Luxurious amenities include Asiate, the hotel’s appointed suites offer guests a distinct setting and delivering exceptional service. A great number of elegant restaurant; MObar, created by noted inte- stylish contemporary design. Each suite is located at our colleagues have been with the property since rior designer, Tony Chi; the Lobby Lounge with dra- the corners of the building to offer stunning fl oor- opening 10 years ago and remain committed to matic views of Central Park; a 14,500-square-foot, to-ceiling views of the Manhattan skyline, Central working together to deliver the best possible guest Five-Star Mandarin Oriental Spa; and a state-of- Park, and the Hudson River. experience. By carefully watching and listening to the-art fi tness center with a 75-foot lap pool. There The generously sized suites range from 800 every hotel guest, our colleagues are able to an- is also premium meeting and event space, includ- to 3,300 square feet, and have been designed in ticipate their needs and personalize each stay. We ing a 6,000-square-foot pillar-less ballroom with a way that we are able to tailor the layout to the monitor and measure guest feedback so that we three walls of windows overlooking Central Park. needs of individual guests or families. Our one-of- can continuously improve and maintain the high Located in Columbus Circle’s Time Warner Center, a-kind signature suites were designed with unique caliber of service for which we are known. Mandarin Oriental, New York is just steps away from touches to ensure that no two experiences are the For 2014, what are you focused on to world-class dining, shopping, and entertainment, same. This broad offering of suites gives the hotel make sure that you maintain your leadership including the Broadway Theater District, Lincoln the fl exibility to cater to unique requests. position within the industry? Center, Central Park, Jazz at Lincoln Center, and How has Asiate evolved over the years, We remain committed to delighting and satisfy- the Time Warner Center’s collection of upscale re- and does it enjoy local support? ing our guests by providing innovative experiences tail shops and restaurants. Mandarin Oriental, New Asiate presents one of the most distinctive din- and passionate service in an extraordinary setting. We York is consistently a leader in the market. ing experiences in Manhattan with contemporary will continue to monitor industry trends and techno- American cuisine that is creatively accented with logical advances to exceed our guests’ expectations. What makes the property so special and helps modern, artistic touches. A combination of gracious By continuously evolving our product while maintain- it perform so well year after year? service, inventive fare, stylish ambiance, and strik- ing high service standards, we will remain a leader Mandarin Oriental, New York offers guests an ing Central Park views ensure that the restaurant within New York City’s hospitality community. unparalleled location close to premier shopping on is a hit with both guests and locals alike. Asiate’s My own goal in leading the Mandarin Oriental, Fifth Avenue, the midtown business district, Times location within Mandarin Oriental, New York and New York team is to continue to provide a consis- Square, and Broadway; well-appointed guest rooms Time Warner Center offers an idyllic setting that is tently high level of service that will drive innovation and and suites with fl oor-to-ceiling windows overlooking close to all major attractions, making it a culinary ensure our guests’ loyalty for the coming decades.• 150 LEADERS POSTED WITH PERMISSION. COPYRIGHT © 2014 LEADERS MAGAZINE, INC. VOLUME 37, NUMBER 1.
Load more

Recommended publications
  • On the Street
    Upcoming Events On the Street Winter’s Eve at Lincoln Square “I love the neighborhood. I never think of safety in this area. I was here for the opening of Lincoln Center Out Monday, November 30th, 5:30 – 9:00 p.m. of Doors and listened to The Barber of Seville.” Broadway from Time Warner Center to 68th Street — Jeanne Fischer, Upper West Side resident Celebration begins with a Neighborhood Tree Lighting Ceremony at Dante Park Broadway at 63rd Street “We pick up litter and sweep crosswalks. We shovel www.WintersEve.org and salt in the winter. I tell my men, you gotta keep it clean! People compliment us. They say, ‘thank you for doing such a wonderful job.’” — Paul McDonald, Holiday Market at Columbus Circle Junior Team Leader, Green Keepers December 2nd – 24th, 10:00 a.m. – 8:00 p.m. SW entrance to Central Park www.urbanspace.com/holidaymarkets.html “I wish the Green Market were here every day. I used to be a chef — food is my passion. If I didn’t have three children, I’d stay here all day long!” — Maria Daou, Upper West Side resident The Lincoln Square District Management Association, Inc. FIRST CLASS 1841 Broadway, Suite 1112 U.S. POSTAGE New York, NY 10023 PAID New York, NY Permit Number 3536 lincolnsquarebid.org Call us at 212.581.3774 for your free commemorative Winter’s Eve cap! Supplies Limited It’s all here! neighborhood news neighborhood news Fall/Winter 2009 Lincoln Square Kick Starts the Holiday Season on November 30th! Hot Topics ave you ever been to district will be buzzing with activi- GOURMET GARAGE at 155 Winter’s Eve at Lincoln ties, performances, marching West 66th Street has arrived! A H Square, New York City’s bands, and holiday cheer for stunning array of colorful fruits and largest outdoor holiday festival? children and adults.
    [Show full text]
  • Top NYC Luxury Hotels for Romance by Redazione C 2019-02-01
    Valentine’s Day Gift Guide: Top NYC Luxury Hotels For Romance By Redazione_C 2019-02-01 If you still haven’t made plans for Valentine’s Day, what are you waiting for? Pick up the phone (or click on a link) and book a getaway at one of these luxurious New York City hideaways. They’ll be decked out with hearts, flowers and other romantic surprises to make your stay memorable! Baccarat Hotel New York The legendary Baccarat name evokes opulence and the Baccarat Hotel New York doesn’t disappoint. Guests will be dazzled by the crystal-lit curtains, sparkling chandeliers, and the hotel’s signature red décor and in-room “Champagne button” on bedside phones that allows guests to order their favorite vintage bottle served in Baccarat fluted glasses. An ideal destination for any grand celebration, this flagship property sets the perfect stage for Valentine’s Day romance. The Romantic Retreat Package includes luxurious accommodations, a glass of champagne upon arrival, a decorative Baccarat Red Zinzin Heart keepsake gift, afternoon tea with champagne for two in the Grand Salon, and a romantic Baccarat keepsake box filled with rose petals. Also, from February 8-17, the hotel will be introducing an elegant Passion du Chocolat tea. The hotel is located in the heart of midtown Manhattan, directly across the street from the Museum of Modern Art and steps away from the celebrated shops on Fifth Avenue. Mandarin Oriental, New York Located in the Time Warner Center, Mandarin Oriental, New York is renowned for its pampered service and towering views over Columbus Circle and Central Park.
    [Show full text]
  • Mandarin Oriental, New York Making a Design Statement As the City’S Most Elegant Address
    MANDARIN ORIENTAL, NEW YORK MAKING A DESIGN STATEMENT AS THE CITY’S MOST ELEGANT ADDRESS “In the contemporary, culturally diverse city of New York, Mandarin Oriental is a respite from the hustle and bustle, a hotel where Oriental East meets East Coast. The hotel is stylish and elegant yet not intimidating – the sleek lines used throughout speak of New York, while artwork and textile accents whisper of the Orient.” – Sandra Cortner, Senior Project Designer, HBA/Hirsch Bedner Associates When Mandarin Oriental Hotel Group opened its flagship property in the Americas in December 2003, the odyssey of planning and design was immediately evident to local New Yorkers and hotel guests. Working within the framework posed by internationally renowned architect David M. Childs of Skidmore, Owings & Merrill, who designed Time Warner Center, Mandarin Oriental Hotel Group (MOHG) called upon Brennan Beer Gorman (BBG) Architects and Hirsch Bedner Associates (HBA) to design its new flagship hotel, Mandarin Oriental, New York. The overall structure of the center includes a stone and glass base housing a four-story retail complex, as well as Time Warner’s world headquarters and Jazz at Lincoln Center. Rising from the stone base are two crystalline buildings; the hotel resides in the center’s north building, spanning floors 35 through 54, with entry from West 60th Street between Broadway and Columbus Avenue. The unusual parallelogram shape of the buildings provided the biggest challenge for HBA and BBG architects, who were presented with the task of designing a hotel with 244 spacious rooms and suites, while creating room for housekeeping and food and beverage facilities.
    [Show full text]
  • Baccarat Hotel New York
    If you still haven’t made plans for Valentine’s Day, what are you waiting for? Pick up the phone (or click on a link) and book a getaway at one of these luxurious New York City hideaways. They’ll be decked out with hearts, flowers and other romantic surprises to make your stay memorable! Baccarat Hotel New York Grand Salon at Baccarat Hotel New York BACCARAT HOTEL NEW YORK The legendary Baccarat name evokes opulence and the Baccarat Hotel New York doesn’t disappoint. Guests will be dazzled by the crystal-lit curtains, sparkling chandeliers, and the hotel’s signature red décor and in- room "Champagne button" on bedside phones that allows guests to order their favorite vintage bottle served in Baccarat fluted glasses. An ideal destination for any grand celebration, this flagship property sets the perfect stage for Valentine’s Day romance. The Romantic Retreat Package includes luxurious accommodations, a glass of champagne upon arrival, a decorative Baccarat Red Zinzin Heartkeepsake gift, afternoon tea with champagne for two in the Grand Salon, and a romantic Baccarat keepsake box filled with rose petals. Also, from February 8-17, the hotel will be introducing an elegant Passion du Chocolat tea. The hotel is located in the heart of midtown Manhattan, directly across the street from the Museum of Modern Art and steps away from the celebrated shops on Fifth Avenue. Mandarin Oriental, New York Suite bedroom with a view of Central ParkMANDARIN ORIENTAL NEW YORK Located in the Time Warner Center, Mandarin Oriental, New York is renowned for its pampered service and towering views over Columbus Circle and Central Park.
    [Show full text]
  • Hotel Factsheet
    MANDARIN ORIENTAL, NEW YORK - FACT SHEET SUMMARY: The Five-Star Mandarin Oriental redefines the New York City hotel with its striking contemporary design and stylish Oriental flair. Providing an unparalleled guest experience coupled with Mandarin Oriental’s legendary service, the hotel has a reputation for excellence among business travelers and is known as the ultimate “Celebration Destination” for leisure guests from around the world. LOCATION: Conveniently located on Manhattan’s Westside at Columbus Circle and the southern entrance to Central Park, Mandarin Oriental, New York offers breathtaking views of Central Park, the Hudson River and the Manhattan skyline. As part of the mixed-use Time Warner Center, the hotel is situated in the center’s north building, 280 feet above ground and ideally located near some of the city’s best shops, Michelin-starred dining and renowned performance centers. ADDRESS: 80 Columbus Circle at West 60th Street New York, New York 10023 TELEPHONE: +1 (212) 805 8800 Toll Free: +1 (866) 801 8880 FAX: +1 (212) 805 8888 HOTEL OPENING December 1, 2003 DATE: 1 GENERAL MANAGER: Susanne Hatje ACCOMMODATIONS: 244 guestrooms and suites offer panoramic views of Central Park and the Hudson River. The 198 deluxe rooms and 46 suites are spacious and elegantly appointed, featuring the latest in-room entertainment technology. INTERIOR DESIGNER: Hirsch Bedner & Associates ARCHITECT: Brennan Beer Gorman, Architects, L.L.P. RESTAURANTS AND BARS: Mandarin Oriental, New York’s signature restaurant, Asiate, features floor-to-ceiling windows with panoramic views of the Manhattan skyline and overlooks Central Park. Led by Executive Chef Cyril Renaud, the menu features Modern American cuisine with a creative twist.
    [Show full text]
  • On the Street
    Upcoming Events On the Street Winter’s EVE AT LINCOLN SQUARE “I’m a people person, and I love interacting with all the neighborhood’s business people and tourists. I enjoy Monday, November 28, 5:30 p.m. – 9:00 p.m. working with the BID Clean Team to keep this great Free entertainment, food tastings, family fun and much neighborhood clean, safe, and beautiful!” — Natasha more! Runs along Broadway from Time Warner Center Thompson, Lincoln Square BID Security Officer to 68th Street. The event kicks off with a tree lighting at 5:30 p.m. at Dante Park, Broadway at 63rd Street. www.winterseve.org “I’m a student at Fordham Law School and I enjoy this lovely neighborhood, where I eat lunch at Dante Park in HOLIDAY MARKET AT COLUMBUS CIRCLE the fresh air and sunshine, surrounded by the beautiful November 30 – December 24, 2011, 10:00 a.m. – 8:00 p.m. trees, flowers and shrubs.” Southwest entrance to Central Park — Lauren Suss, student at Fordham Law www.urbanspacenyc.com “I started in August. I live all the way uptown, and it’s HOLIDAY UNDER THE STARS exciting to come to work in such a bustling and dynamic AT TIME WARNER CENTER neighborhood. It’s fun and very satisfying to feel like I November 18 – January 3, 2012, Starting at 5:00 p.m. have a role in helping to shape this fantastic district!” www.shopsatcolumbuscircle.com — Laura Riker, Lincoln Square BID Program Associate The Lincoln Square District Management Association, Inc. FIRST-CLASS MAIL 1841 Broadway, Suite 1112 U.S.
    [Show full text]
  • Welcome to the Lincoln Square Neighborhood! the ,W Dakota
    WEST 73 ST WEST 73 ST welcome to the lincoln square neighborhood! The ,w Dakota WEST 72 ST M72 M11 To Upper West Side and Harlem WEST 72 ST M72 Trader Joe’s Grandaisy , M10 M72 , Bakery --12 -3 Key < WEST 71 ST < WEST 71 ST Lincoln Square BID business categories CENTRAL Retail Culture, etc. M7 M11 Lansky’s M5 M7 --BC Food Services Lincoln Square Business M104 Improvement District (BID) 2025 P Street address M5 M7 ARK Grand Major apartment building WEST 70 ST > WEST 70 ST > Millennium Compass Café HSBC M104 Chase Bank Soutine Bakery , WES Garage Hospital Luxembourg Bank Screme Gelato Bar VENUE Mayson 2 2025 New York Look A Information Public restroom Cleaners T 215 Tani Subway entrance Accessible entrance Duane Reade Noidue Poco Barcibo Enoteca A--B Subway station and lines > Capital One Bank Ma Buono Magnolia Bakery 1- Capezio Westside Restaurant Gastroarte UMBUS C--D (see other side for subway map) < WES T 69 ST OL Bus routes; arrows indicate Urgent Care LOFT Dan Tempura House Christ and Telepan M20 direction of service Planet Kids OPTYX by gruen St Stephen’s Church < C VENUE Trevi Nails © Copyright 2011, Lincoln Square Business Improvement District A Hands On Himalayan Crafts Luce Restaurant and Enoteca Bomboloni Millennium Salon BCBG Max Azria Francesco Pizzeria Jalapeño Design: Peter Joseph, New York Nanoosh Cover Illustration: Dave Calver Chateau Drug 2000 & Restaurant West End Synagogue AM The Dorchester Leicht Kitchens The Copley Lincoln Square Synagogue Bolton’s Innovation Food Emporium Il Violino La Boite en Bois Dorchester Luggage
    [Show full text]
  • Mandarin Oriental
    MANDARIN ORIENTAL Your journey begins here NEW YORK “I would give the greatest sunset in the world for one sight of New York’s skyline.” -Ayn Rand, The Fountainhead DISCOVER THE BIG APPLE In a chic midtown location at the famous Time Warner Center, the hotel is in the heart of Manhattan. Experience New York’s finest attractions, the famous Fifth Avenue, Broadway, and Lincoln Center, with the comfort of luxury living. WELCOME TO THE SKY LOBBY As a New York City icon, Mandarin Oriental, New York welcomes you with the Sky Lobby, overlooking the glittering skyline and Central Park at 280 feet above the ground. GAZE AT CITY LIGHTS With a combination of breathtaking views and exquisite design, our 244 rooms and suites offer a personal luxury experience catered to you. ARTISTIC SPACES Designed to reflect the contemporary elements of New York City, guest rooms house eclectic art pieces with elegant furniture, scenic views, large baths, and traditional oriental flourishes. SUITE INSPIRATION Our elegantly appointed suites offer spectacular park and river views. Each suite is an individual personality with distinct artwork and color schemes. Luxurious baths and entertainment areas provide guests with the ultimate New York suite experience. TWO BEDROOM CENTRAL PARK WEST SUITE These superb suites have panoramic views of Central Park and the Manhattan skyline. Perfect for families or groups traveling together, these suites have separate master and entertainment spaces and an interconnecting door to a king or twin room. OUR GRANDEST SUITES The most opulent accommodations— the Oriental, New York Skyline Suite, and Presidential Suites— offer breathtaking Central Park, Hudson River, and Manhattan skyline views.
    [Show full text]
  • Mandarin Oriental, New York's Signature Restaurant
    MANDARIN ORIENTAL, NEW YORK’S SIGNATURE RESTAURANT ASIATE CELEBRATES TEN YEARS WITH UPDATED MENUS AND A STYLISH NEW LOOK Hong Kong, 4 September 2014 – In celebration of its 10th anniversary, Mandarin Oriental, New York is delighted to introduce updated menus and a stylish new look at its award-winning restaurant Asiate. Under the direction of Chef de Cuisine Angie Berry, the menus feature sophisticated modern American cuisine with a creative twist. The restaurant’s new interiors include a rich color palette which showcases the panoramic views of the Manhattan skyline. A five-year veteran of Asiate, Chef de Cuisine Angie Berry reinvented the restaurant’s menus and drew inspiration from the farm-fresh flavors she experienced throughout her childhood. The dinner menu highlights include Seared Hudson Valley Foie Gras with hickory broth, strawberry umeboshi and smoked duck; Uni Cremeux with Ahi tuna tartare, trout roe and yuzu; Butter Poached Maine Lobster with summer corn, sauce gribiche and bacon; and Wagyu Beef with smoked potato purée and red wine reduction. Chef Berry also introduces a two-course prix fixe lunch menu. For the first course, guests can choose from the menu’s new ‘raw tasting’ or traditional-style starters which include raw Scallop Sashimi with ginger ice and Tea Roasted Beets with spiced labne, maitake mushrooms and orange. Second course highlights include Turbot with tomato butter, herbs and water spinach and Grilled Quail with heirloom summer beans and baby lettuce. “My cuisine can best be described as modern American with a creative twist. I like my menu to have little secrets.
    [Show full text]