Daily Life Guidebook for Foreign Residents

がいこくじん せいかつが い ど ぶ っ く 外国人のための生活ガイドブック えい ご ばん 英語版

Higashihiroshima City

ひがし ひろ しま し 東広島市 About Higashihiroshima City ひがしひろしまし 東広島市について

■ An Introduction to Higashihiroshima City ■ The Higashihiroshima City Website

ひがしひろしまし がいよう ひがしひろしまし うぇぶさいと 東広島市の概要 東広島市ウェ ブ サ イト

Higashihiroshima City is situated almost in the center of Hiroshima Prefecture. You can find detailed information about Surrounded by abundant natural resources, it boasts a long history and rich culture. Higashihiroshima City on the city website. Welcome to Higashihiroshima City! This guidebook was written based on the opinions of foreign Also, there are increasing numbers of academic research institutes, centered around https://www.city.higashihiroshima. the universities, and more and more industries are choosing locations in the city. lg.jp/ residents of Higashihiroshima City. It contains a range of information helpful for daily life, details Aiming to become 'an international academic research city, rich in nature, reaching to the future', the city is developing steadily. of what to do at various stages of your life in the city, and so on. If there is anything you do not understand as you live your life in Higashihiroshima City, please refer to this guidebook. ■ The Climate and Weather in Higashihiroshima City

If you need to go to the City Office to complete various formalities, please take this guidebook ひがしひろしまし きこう 東広島市の気候 with you. If you are nervous about going to the City Office on your own, please arrange to go with someone who understands Japanese. Higashihiroshima City has many areas of flat land surrounded by low mountains, and the climate of the city is relatively mild. ◆March to April However, even if it is difficult to go with someone who understands Japanese, please do not worry. The temperature becomes warmer little by little. Cherry blossoms bloom around the city, including in Kagamiyama Park. There are staff members in the City Office who speak English and Chinese, and the counters have ◆June to around the middle of July The rainy season heralds the beginning of summer, and the humidity rises. translation tools that can deal with a number of languages. The staff of the City Office will do their ◆August to September The maximum temperature can sometimes be more than 35 degrees, and there are many humid days with strong sunshine. It is important to best to communicate with you, so if there is some aspect of the formalities you need help to complete, be careful, in order to avoid heatstroke. ◆October to November etc., please feel free to ask a member of staff. The temperature becomes lower little by little, and daily life becomes more comfortable. Red leaves can be enjoyed across the city. We hope that you will be able to live a comfortable life in Higashihiroshima City, free from worries. ◆December to February The minimum temperature can sometimes be below freezing, and there is snow from time to time. If you will be driving, it is a good idea to fit snow tires to your vehicle.

■ Higashihiroshima City Office

ひがしひろしましやくしょ 東広島市役所

Address: 8-29 Saijo Sakae-machi, Higashihiroshima City Telephone: 082-422-2111 (switchboard) Opening hours: 8:30 to 17:15 〈The Cover Illustration〉 Closed on Saturdays, Sundays, national holidays, and the year-end/New Year period Centered around Sakagura-Dori in Saijo, Higashihiroshima City stretches over a wide area Branch Office or Sub-Branch Office Address Telephone Number はちほんまつしゅっちょうしょ 10128-200 Hara, from the mountains in the north to the coast facing the Seto Inland Sea in the south. In the 082-428-0053 Hachihonmatsu Sub-Branch Office（ 八本松出張所） Hachihonmatsu-cho, Higashihiroshima City city, a long history of sake brewing exists in harmony with abundant nature. しわしゅっちょうしょ Shiwa Sub-Branch Office（ 志和出張所） 4123-6 Shiwahori, Shiwa-cho, Higashihiroshima City 082-433-2224 The ‘namako-kabe’ walls and the red brick chimneys of the sake breweries are one of the たかやしゅっちょうしょ Takaya Sub-Branch Office（ 高屋出張所） 1334-2 Kinehara, Takaya-cho, Higashihiroshima City 082-434-1111 くろせししょ most well-known scenes in Sakagura-Dori, a famous tourist spot. In front of this scenery Kurose Branch Office（ 黒瀬支所） 1333 Maruyama, Kurose-cho, Higashihiroshima City 0823-82-2400 ふくとみししょ are a range of people from various countries coming and going, and in the distance is the Fukutomi Branch Office（ 福富支所） 1545-1 Kuba, Fukutomi-cho, Higashihiroshima City 082-435-2211 とよさかししょ sea and the mountains. The illustration shows the appeal of Higashihiroshima City, and Toyosaka Branch Office（ 豊栄支所） 963-2 Kajiya, Toyosaka-cho, Higashihiroshima City 082-432-2211 こうちししょ represents our heartfelt hope that you will enjoy your life in the city. Kochi Branch Office（ 河内支所） 1166 Nakagochi, Kochi-cho, Higashihiroshima City 082-437-1111 あきつししょ Akitsu Branch Office（ 安芸津支所） 5556-1 Mitsu, Akitsu-cho, Higashihiroshima City 0846-45-1100

1 List of Necessary Formalities, Etc.

Tick this Tick this Applicable Applicable Item Page Department/Organization Responsible when Item Page Department/Organization Responsible when to to completed! completed! When you move into Higashihiroshima City When you leave Japan

Resident registration and formalities for moving in 〇 8・9 Citizens' Affairs Division □ Formalities related to leaving Japan 〇 9 Citizens' Affairs Division □ Formalities related to withdrawing from the National Formalities related to the National Pension Scheme △ 13 National Health Insurance and Pension Division □ △ 13 National Health Insurance and Pension Division Pension Scheme □ Formalities related to the National Health Insurance Scheme △ 14 National Health Insurance and Pension Division □ Formalities related to withdrawing from the National Health △ 15 National Health Insurance and Pension Division Insurance Scheme □ Formalities related to Child Allowance △ 29 Children and Family Support Division □ Formalities related to Child Allowance △ 29 Children and Family Support Division □ Formalities related to enrolling your child into a nursery school △ 29 Child Care Division □ Formalities related to withdrawing your child from a Formalities related to enrolling your child into a municipal △ - Child Care Division □ △ 29 Child Care Division or Municipal Kindergartens nursery school kindergarten □ Formalities related to withdrawing your child from a Formalities related to enrolling your child into a municipal School Affairs Division or Municipal Elementary/ △ - Municipal Kindergartens □ △ 30 municipal kindergarten elementary or junior high school, or changing schools Junior High Schools □ Formalities related to withdrawing your child from a Waterworks General Affairs Division, Waterworks △ 30 Municipal Elementary/Junior High Schools □ Formalities related to commencing water supply 〇 22 municipal elementary or junior high school Department □ Formalities related to vehicles, motorcycles, etc. △ 32 Municipal Tax Division □ Formalities related to commencing electricity and gas supply 〇 23 Electricity Utility Company/Gas Supply Company □ Formalities related to nominating a tax administrator △ 16 Municipal Tax Division □ Notification of change of address to the Post Office 〇 9 A Post Office □ Waterworks General Affairs Division, Waterworks Formalities related to changing the address on your driving Formalities related to terminating water supply 〇 22 □ △ - Your Closest Police Station Department license □ Formalities related to terminating electricity and gas supply 〇 23 Electricity Utility Company/Gas Supply Company □ When you change address within Higashihiroshima City When you get married or divorced Formalities related to changing your address 〇 9 Citizens' Affairs Division □ Submission of Notification of Marriage or Notification of Formalities related to changing your address for the 〇 12 Citizens' Affairs Division □ △ 15 National Health Insurance and Pension Division Divorce National Health Insurance Scheme □ Formalities related to changing address, etc. △ 9 Citizens' Affairs Division □ Formalities related to Child Allowance △ 29 Children and Family Support Division □ Formalities related to the National Pension Scheme △ 13 National Health Insurance and Pension Division □ Formalities related to enrolling your child in a nursery △ 29 Child Care Division □ school, and withdrawing your child from a nursery school Formalities related to the National Health Insurance Scheme △ 14 National Health Insurance and Pension Division □ Formalities related to changing your child's school △ 30 Municipal Elementary/Junior High Schools (muncipal elementary or junior high schools) □ When you get pregnant Waterworks General Affairs Division, Waterworks Formalities related to water supply 〇 22 Issuance of Mother and Child Health Handbook 〇 29 Children and Family Support Division □ Department □ When you give birth Formalities related to electricity and gas 〇 23 Electricity Utility Company/Gas Supply Company □ Submission of Notification of Birth 〇 11 Citizens' Affairs Division □ Notification of change of address to the Post Office 〇 9 A Post Office □ Resident registration 〇 8 Citizens' Affairs Division □ Formalities related to changing the address on your driving license △ - Your Closest Police Station □ Exemption from payment of National Pension Scheme △ 13 National Health Insurance and Pension Division When you move from Higashihiroshima City to another village, town or city premiums before and after childbirth □ Formalities related to enrolling in the National Health Formalities related to moving out of Higashihiroshima City 〇 9 Citizens' Affairs Division □ △ 14 National Health Insurance and Pension Division Insurance Scheme □ Formalities related to withdrawing from the National Health △ 15 National Health Insurance and Pension Division Insurance Scheme □ Issuance of designated garbage bags 〇 24 Waste Management Division □ Formalities related to Child Allowance △ 29 Children and Family Support Division □ Formalities related to Child Allowance 〇 29 Children and Family Support Division □ Formalities related to withdrawing your child from a △ - Child Care Division Formalities related to acquiring status of residence 〇 11 Hiroshima Immigration Services Agency □ nursery school □ The embassy or consulate in Japan of the country of Formalities related to withdrawing your child from a Application for your child's passport 〇 11 △ - Municipal Kindergartens your child's nationality □ municipal kindergarten □ Formalities related to changing your child's school When someone dies △ 30 Municipal Elementary/Junior High Schools (muncipal elementary or junior high schools) □ Submission of Notification of Death 〇 12 Citizens' Affairs Division □ Waterworks General Affairs Division, Waterworks Formalities related to terminating water supply 〇 22 □ Department Formalities related to the National Pension Scheme △ 13 National Health Insurance and Pension Division □

Formalities related to terminating electricity and gas supply 〇 23 Electricity Utility Company/Gas Supply Company □ Formalities related to the National Health Insurance Scheme △ 15 National Health Insurance and Pension Division □ Notification of change of address to the Post Office 〇 9 A Post Office □ ※ Explanation of symbols: 〇 Formalities necessary for everyone △ Formalities only necessary for those to whom this applies Formalities related to changing the address on your driving license △ - Your Closest Police Station □

※Explanation of symbols: 〇 Formalities necessary for everyone △ Formalities only necessary for those to whom this applies

2 3 Contents

About Higashihiroshima City...... 1 【The National Pension Scheme (The Public Pension Scheme)】.... 13 ■Staying in Hospital...... 26 【 Consultation Services and Advice for Foreigners】...... 37 ■After Enrolling...... 13 ■Subsidy System for High Medical Expenses...... 26 ■Communication Corner ■An Introduction to Higashihiroshima City...... 1 ■National Pension Scheme Premiums...... 13 ■Higashihiroshima City Holiday Clinic...... 26 (Daily Life Consultations and Legal Consultations)...... 37 ■The Climate and Weather in Higashihiroshima City...... 1 ■The Special Payment System for Students...... 13 ■Information About Medical Facilities Open at Night and on ■Foreigners’ Advice Counter, Exchange Division, Hiroshima ■Higashihiroshima City Office...... 1 ■Exemption From and Postponement of Payments...... 13 Holidays...... 26 International Center...... 37 ■The Higashihiroshima City Website...... 1 ■When leaving Japan...... 13 ■Medical Facilities Able to Deal With Patients in Languages ■Hiroshima Advice Center for Working Conditions for Foreign Exemptions From Payments Before and After Childbirth..... 13 Other Than Japanese...... 26 Workers...... 38 List of Necessary Formalities, Etc...... 2・3 【The National Health Insurance Scheme (Public Health Insurance)】14. 【Health (Adult Health)】...... 27 ■Hiroshima-Chuo Advice Center for Working Conditions for ■After Enrolling...... 14 ■'Genki Sukoyaka'Health Checks...... 27 Foreign Workers...... 38 ■Health Insurance Benefits...... 14 ■AIDS Tests and Counselling...... 27 ■Organization for Technical Intern Training(OTIT)...... 38 ■Paying National Health Insurance Premiums...... 15 【Welfare (Long-Term Care Insurance, Disabled People, Etc.)】... 28 【Japanese Study】...... 39 ■Declaration of Income...... 15 ■The Long-Term Care Insurance System...... 28 ■Japanese Class Higashihiroshima ■Cases in Which the Relevant Paperwork Should Be Submitted ■Disabled Persons’ Handbooks...... 28 (Nihongo Kyoshitsu Higashihiroshima)...... 39 Procedures Regarding Immigration and Within 14 Days...... 15 ■Nihongo Waiwai...... 39 Residence...... 6・7 ■When Moving Out of Higashihiroshima City, or Leaving ■One-to-One Nihongo...... 39 Japan...... 15 Child-Raising and Education...... 29・30 ■Nihongo Hiroba U-18...... 39 【Residence Cards】 What to Do if You Are Involved in a Traffic Accident...... 15 【Immigration Procedures】 【Taxation】...... 16 【Mother-and-Child Health, Children, Mother-and-Child Welfare】.... 29 【Procedures Regarding Residence, Etc.】 ■Types of Tax...... 16 ■Higashihiroshima City Child-Raising Guidebook...... 29 Map of Higashihiroshima City...... 40・41 ■Assessments of Eligibility for Residence (Renewal of Period ■How to Pay Tax...... 17 Child-Raising Salons and Child-Raising Groups...... 29 of Stay, Change of Status of Residence, etc.)...... 6 Measures That Will Be Taken if Your Payments Are Late, or 【Schools and Education】...... 30 ■Main Facilities in Higashihiroshima City...... 40・41 ■Notifications to Be Made Other Than to the Municipality if You Stop Paying Tax...... 17 ■The Japanese Education System...... 30 Where You Live...... 6 ■Taxation Treaties...... 18 ■Guide to Higashihiroshima City Municipal Elementary and ■Your Residence Card When Leaving Japan...... 6 Junior High Schools...... 30 Protecting Yourself in a Natural Disaster....42・43 ■The Special Re-Entry System...... 7 Advice and Counselling About Matters Regarding Accommodation and Daily Life...... 19 ～ 24 Education...... 30 【Getting Information About Natural Disasters】...... 42 【Preparing for Natural Disasters】...... 42 Important Formalities at the City Office....8 ～ 18 【Accommodation】...... 19 ■Evacuation Sites...... 42 ■Necessary Expenses...... 19 Transportation, Etc...... 31 ～ 34 ■Preparation of Items to Take With You in an Emergency.... 42 【Resident Registration】 ■Public Housing...... 19 ■Participation in Local Disaster Prevention Drills, Etc...... 42 ■Resident Registration...... 8 ■Sunsquare Higashihiroshima...... 19 【Driving in Japan】...... 31 ■Obtaining Information About Evacuation and Disaster ■Certificates of Residence...... 8 Communication With the People in Your Neighborhood....20・21 ■Driving Licenses That Can Be Used to Drive in Japan...... 31 Prevention...... 42 ■The ‘My Number’ System...... 8 【Water Supply (Water and Sewage)】...... 22 ■Obtaining a Driving License in Japan...... 31 ■Actions to Take Based on Weather Information, and Corresponding You Can Do the Following With Your 'My Number' Card:..... 8 ■After Moving In...... 22 ■Changing Your Driving License to a Japanese License...... 31 Alert Levels...... 43 【Notifications When Moving Into or Out of the City, or Changing ■When Moving Out...... 22 ■Necessary Formalities for Motor Vehicles, Motorcycles, Address Within the City】...... 9 ■Bills for Water Charges...... 22 Etc...... 32 ■Moving Into the City (When Your Place of Residence Has ■Bills for Sewage Charges...... 22 ■Motor Vehicle Insurance...... 32 If You Have a Problem...... 44 Changed From a Different Village, Town or City to ■How to Pay Water Bills...... 22 【 Traffic Rules】...... 33 Higashihiroshima City)...... 9 【Electricity and Gas】...... 23 【 Public Transportation】...... 34 ■If You Have Lost Your Passport...... 44 ■Changing Address (When Your Place of Residence Has ■Electricity...... 23 ■Railways (Trains)...... 34 ■If You Have Lost Your Residence Card...... 44 Changed Within Higashihiroshima City)...... 9 ■How to Pay Electric Bills...... 23 ■Buses...... 34 ■If You Have Lost Your My Number Card...... 44 ■Moving Out of the City (When Your Place of Residence Has ■Gas...... 23 Contact Details for Use if You Have a Problem or in an Emergency.... 44 Changed from Higashihiroshima City to a Different Village, ■How to Pay Gas Bills...... 23 Town or City)...... 9 【Garbage】...... 24 Information and Consultation Services....35 ～ 39 Don't Forget to Submit a Notice of Change of Address to the ■How to Dispose of Household Garbage...... 24 Post Office When Changing Address...... 9 ■Designated Garbage Bags...... 24 【 Sources of Information for Foreigners】...... 35 ■Moving to A Different Country (Leaving Japan)...... 9 ■Issuance of Designated Garbage Bags...... 24 ■Living Information for Foreigners 【Personal Seal Registration】...... 10 (Higashihiroshima City Website)...... 35 ■Personal Seal Registration...... 10 ■Communication Corner Facebook Page, Etc...... 35 ■Cancelation of Personal Seal Registration...... 10 Medical Services, Health and Welfare....25 ～ 28 ■Issuance of Certificates of Seal Registration...... 10 ■Multi-Language Information From the City Newsletter 【Notifications Regarding Family Registers (Births, Deaths, 【Medical Treatment】...... 25 ‘Higashihiroshima’...... 35 Marriages, Divorces)】...... 11 ■General Information Regarding Medical Facilities...... 25 ■Living Information Email Delivery Service for Foreigners.35 ■Notifications of Birth...... 11 ■When You Go to a Medical Facility...... 25 ■Higashihiroshima City Multi-Language Living Map...... 36 ■Notifications of Death...... 12 ■Medicine...... 25 ■Daily Life Support Portal Site for Foreigners ■Notifications of Marriage...... 12 Generic Medicine...... 25 (Ministry of Justice)...... 36 ■Notifications of Divorce...... 12 ■Medicine Handbooks...... 26

4 5 Procedures Regarding Immigration and Residence にゅうこく ざいりゅうてつづ 入国・在留手続き Immigration and Residence

【Residence Cards】 【Immigration Procedures】 Regarding Procedures ざいりゅう かーど にゅうこくてつづ 在留カード 入国手続き Residence cards serve as proof of identity for foreigners living in Japan. They show details of the status of the holder, the length of time that 1.Undergo an immigration check at the port or airport through the holder is permitted to stay in Japan, and the holder's status of residence (the activities in which the holder is permitted to engage while in which you are entering Japan, and have your passport stamped じょうりくきょか Japan), etc. with ‘Landing Permission（上陸許可）’. City Office Residence cards are issued to mid- to long-term residents when official permission relating to residence (a new landing permit, a change to 2.When your address in Higashihiroshima City is decided, status of residence, an extension of period of stay, etc.) is granted. complete the formalities for resident registration at the Citizens’ Important Formalities at the ‘Mid- to long-term residents’ refers to foreigners resident in Japan with a permitted period of stay of more than three months. However, those Affairs Division in the City Office.（※ See page 8.） whose status of residence is ‘Temporary Visitor’, ‘Diplomat’ or ‘Official’, special permanent residents, and those without a status of residence are not classed as ‘mid- to long-term residents’. If you are granted a landing permit, and you enter Japan through Narita Airport, Haneda Airport, Chubu Airport, Kansai Airport, Shin-Chitose

Airport, Hiroshima Airport or Fukuoka Airport (as of October 2020), your residence card will be issued at the airport. If you enter Japan Daily Life

through an airport other than the above, or through a sea port, your passport will be stamped to show that your residence card will be issued at Accommodation and a later date. The residence card will then be sent to you by post. If you are 16 or over, you must always carry your residence card with you. Medical Services, 【Procedures Regarding Residence, Etc.】 Health and Welfare ざいりゅうてつづ 在留手続きなど

■ Assessments of Eligibility for ■ Notifications to Be Made Other Than to the Municipality Residence (Renewal of Period of Stay, Where You Live Change of Status of Residence, etc.) ■ The Special Re-Entry System きょじゅうちいがい とどけで ざいりゅうしんさ ざいりゅうきかん こうしん ざいりゅうしかく へんこう さいにゅうこくきょか

居住地以外の届出 在留審査（在留期間の更新・在留資格の変更など ） みなし再入国許可 Child-Raising and Education ◆Contact details For the following notifications or changes, it is necessary to complete the relevant If you want to renew (extend) your period of stay, If you have a residence card and a valid passport, and if you are General Residence Information Center for Foreigners formalities at the office of the Immigration Services Agency. For ① to ③ below, change your status of residence, etc., you need to go planning to leave Japan but return within one year (if the limit of Tel.: 0570-013904 (Open between 8：30 and 17：15 on weekdays) you will be issued with a new residence card. When completing these formalities, to the office of the Immigration Services Agency to your period of stay is less than one year, if you are planning to Email: [email protected]

you will need your passport, your residence card, and an identification complete the relevant formalities. If you are a mid- return before the limit of your period of stay ends), then there is Etc. Transportation, さいにゅうこくきょか photograph. to long-term resident, you will be issued with a new no need to obtain a re-entry permit (再入国許可) in advance. This Hiroshima Immigration Services Agency residence card each time there is a change. system is known as the special re-entry system. Address: 2-31 Hatchobori, Naka-ku, Hiroshima City (within ①If there is a change to your name, date of birth, sex, nationality or region, If you are leaving Japan under the special re-entry system, then Hiroshima Legal Affairs Government Complex) please submit a notification within 14 days from the date of the change. be sure to tick the box on your embarkation/disembarkation card ・Working Inspection Department, Permanent Residence Inspection ②Application for renewal of the period of validity of your residence card: for re-entry (the record of your leaving Japan for the purposes of Department If you are a permanent resident (the date of period of validity of your residence re-entry) which states, ‘I am leaving Japan temporarily and will Tel.: 082-221-4412

いちじてき しゅっこく さいにゅうこく よてい Information and

card is seven years from the date of issuance), or a person under 16 (for whom return（一時的な出国で あり、再入国する予定で す 。）’, and submit the ・Student Inspection Department, Training Inspection Department Consultation Services the period of validity of your residence card is your 16th birthday), please card along with your passport to the immigration officer at the port Tel.: 082-221-4468 apply for a renewal of the period of validity of your residence card before the ■ Your Residence Card When Leaving or airport from which you are departing. If you make use of the current period of validity comes to an end. Japan special re-entry system, you cannot extend the period of validity of しゅっこく さい ざいりゅう かーど ③Application for re-issuance of your residence card: 出国の際の在留カード the re-entry permit while you are outside Japan.

If your residence card has been lost, stolen or destroyed, please apply for re- Map of issuance of your residence card within 14 days from the date on which you

If you leave Japan without a re-entry permit City Higashihiroshima realized this. （※ See page 44.） (including one issued under the special re-entry ④Notifications or changes related to your spouse, or to the organization to which system), you will need to return your residence card you belong (photographs are not needed): at the port or airport from which you are departing. If If there has been a change to your authorization for employment, a change you want to take your residence card home with you to the organization to which you belong (if you are an exchange student or as a souvenir, a hole will be punched in your card intern), or a change due to divorce or your spouse dying (if your status of and it will be returned to you. Natural Disaster residence is as a spouse), please submit the relevant notification within 14 days Protecting Yourself in a Yourself Protecting from the date on which the change came about. If you are planning to re-enter Japan, be sure to tick this box!

6 7 Important Formalities at the City Office しやくしょ おこな じゅうよう てつづ 市役所で行う重要な手続き Immigration しみんか しみんか and Residence 【Resident Registration】 Citizens’ Affairs Division（市民課） 【Notifications When Moving Into or Out of the City, Citizens’ Affairs Division（市民課） Regarding Procedures じゅうみんとうろく tel.: 082-420-0925 てんにゅう てんきょ てんしゅつじ とどけで tel.: 082-420-0925 住民登録 or Changing Address Within the City】転入・転居・転出時の届出 Resident registration is the procedure by which you declare to the City Office your address within Japan, and details of the people living in the If your place of residence has changed, you need to complete certain formalities. If you have asked a proxy to complete these formalities on same family (household) as you in Japan, etc. This information is then recorded by the City Office. your behalf, you will need a separate letter granting that proxy power of attorney. After you complete resident registration, you will be able to obtain your certificate of residence when you need it, and take advantage of a range of government services, including enrolling in the National Health Insurance Scheme and the National Pension Scheme (and receiving ■ Moving Into the City (When Your Place of ■ Moving Out of the City (When Your Place of City Office benefits from these schemes when appropriate), receiving Child Allowance, etc. Residence Has Changed From a Different Village, Residence Has Changed from Higashihiroshima Important Formalities at the じゅうみんとうろく まいなんばーせいど Town or City to Higashihiroshima City) City to a Different Village, Town or City) ■ Resident Registration 住民登録 ■ The ‘My Number’ System マイナン バ ー 制度 てんにゅう ちが しちょうそん ひがしひろしまし きょじゅうち か ばあい てんしゅつ ひがしひろしまし ちが しちょうそん きょじゅうち か ばあい 転入（違う市町村から東広島市に居住地が変わった場合） 転出（東広島市から違う市町村に居住地が変わった場合） Foreigners legally resident in Japan for more than three months must complete A ‘My Number’ is a 12-digit number assigned to the formalities for resident registration. These formalities can be completed at the all people, foreigners included, with a resident Please complete the formalities for moving into the city at the Citizens’ 1.Please complete the formalities for moving out of the city at the Daily Life Citizens’ Affairs Division of the City Office. registration in Japan. ‘My Number’ personal numbers Affairs Division of the City Office. Citizens’ Affairs Division of the City Office. Accommodation and are used mainly in relation to taxation, welfare and When you have completed these formalities, you will be issued with ★As a rule, you should complete the formalities for resident registration disaster countermeasures. ★These formalities must be completed within 14 days from a Certificate of Moving Out. However, if you use your ‘My Number’ within 14 days of deciding your address within Higashihiroshima City. When you enter Japan for the first time, approximately the date when you began living in Higashihiroshima City. card when moving out, you will not be issued with this certificate. one month after you complete the formalities for Necessary Items Necessary Items ★These formalities should be completed before you resident registration, you will receive by post a てんしゅつしょうめいしょ □Your residence card (if you were not issued with a residence card when こじんばんごうつうちしょ □The Certificate of Moving Out（転出証明書） issued by the move out, or at the latest within 14 days from the ‘personal number notification card（個人番号通知書）’, entering Japan, your passport) municipality that you moved from (if you used your ‘My date when you moved. Medical Services, a document that shows you your ‘My Number’, and Health and Welfare □Documents to prove family relationships Number’ card when you moved from that municipality, this also an application form for a ‘My Number’ personal If the head of a household is a foreign resident, official documents こじんばんごう かーどこうふしんせいしょ certificate is not needed) Necessary Items number card（ 個人番号カード 交付申請書）. to prove the relationship to the head of the household of the person □Your residence card □Your residence card completing the formalities for resident registration are needed. If the □Your ‘My Number’ card (if you have one) □Your ‘My Number’ card (if you have one) documents are not in Japanese, a Japanese translation of the documents You Can Do the Following With Your ↓ (with the translator specified) is also necessary. 2. At the municipal office of the city, town or village where your new 'My Number' Card: ■ Changing Address (When Your Place of Residence place of residence is situated, complete the formalities for moving in. じゅうみんひょう うつ ・Obtain certificates and official documents Has Changed Within Higashihiroshima City) Child-Raising and Education ■ Certificates of Residence 住民票の写し (including certificates of residence) at てんきょ ひがしひろしまし なか きょじゅうち か ばあい The formalities must be completed within 14 days of convenience stores, etc. 転居（東広島市の中で居住地が変わった場合） ★ the date when you began living at your new address. After you have completed resident registration, you will be able to obtain your ・Use the card as official identification Please complete the formalities for changing address at the Citizens’ certificate of residence when you need it. Your certificate of residence is a ・Complete a range of official formalities Affairs Division of the City Office. Necessary Items certificate issued based on your resident registration. online □The Certificate of Moving Out issued by Higashihiroshima ・Items detailed on the certificate: Name, Address, Family Relationship(s), ・Use the card as a document to prove your 'My Etc. Transportation, ★These formalities must be completed within 14 days from City. If you used your ‘My Number’ card when moving Nationality, Status of Residence, ‘My Number’ personal number, etc. Number' personal number the date when you began living at your new address. out, this certificate is not needed. ・The document can be requested for a person who has (had) an address in ・Use the card as a health insurance certificate □Your residence card Higashihiroshima City. (this functionality is scheduled to be Necessary Items □Your ‘My Number’ card (if you have one) ・As a rule, the document can be applied for by a person shown in the certificate introduced from October 2021) □Your residence card of residence, or a person from the same household. □Your ‘My Number’ card (if you have one) Don't Forget to Submit a Notice of Change of Address to the

Necessary Items Information and Post Office When Changing Address, to Ensure That You □A document to prove the identity of the applicant (a residence card, ‘My Consultation Services Receive Your Post at Your New Address Number’ card, etc.) ■ Moving to A Different Country (Leaving Japan) てんきょとどけ こくがい てんしゅつ しゅっこく By submitting a Notice of Change of Address（転居届） to the 国外への転出（出国す るとき ） Post Office, you can have your post forwarded to your new ★The information you need on your certificate of residence may differ If you move to a different country, even if you have a re-entry permit address for a period of one year. The Notice of Change of depending on where the document is to be submitted to. Please Address also tells the Post Office that you are living at your ▲ ‘My Number’ card for Japan, you need to complete the formalities for moving out at the Map of contact the office, etc., to which you will submit the document, to Citizens’ Affairs Division of the City Office. new address from the date you specify. 〈How to apply for a ‘My Number’ card〉 confirm in advance what information is necessary. City Higashihiroshima ※If you are leaving Japan for a short time, and then returning to You can submit the Notice of Change of Address online, or at □Whose information is needed? (Only the person in question, part Use the application form for a ‘My Number’ personal Higashihiroshima City (for example, you are leaving Japan for a short your nearest Post Office. of the household, all members of the household, etc.) number card you received by post, and apply using a while to travel to another country), but you are not changing your place ※If you submit the Notice of Change of Address at a Post □Is information about family relationships, ‘My Number’ personal smartphone or computer, or by post. of residence, you do not need to complete any formalities. Office, you will need your residence card. number(s), nationality/nationalities, status of residence needed? >>> Japan Agency for Local Authority Information >>> Post Office website ★One certificate of residence costs 300 yen. Systems (J-LIS) website: Necessary Items https://welcometown.post.japanpost.jp/etn/

★If you cannot apply at the City Office in person, for example https://www.kojinbango-card.go.jp/en/ □Your residence card ※This site is only available in Japanese. Natural Disaster because you live a long way away, it is possible to apply by post. □Your ‘My Number’ card (if you have one) in a Yourself Protecting

8 9 Important Formalities at the City Office しやくしょ おこな じゅうよう てつづ 市役所で行う重要な手続き Immigration しみんか しみんか and Residence 【Personal Seal Registration】 Citizens’ Affairs Division（市民課） 【Notifications Regarding Family Registers (Births, Citizens’ Affairs Division（市民課） Regarding Procedures いんかんとうろく tel.: 082-420-0925 こせきとどけで しゅっしょう しぼう こんいん りこん tel.: 082-420-0915 印鑑登録 Deaths, Marriages, Divorces)】戸籍届出（ 出生・死亡・婚姻・離婚） In Japan, personal seals (hanko) are sometimes used in place of a signature. There are various types of seal, used for different purposes. In Japan, there is a system of family registers. Under this system, individual births and deaths, and changes to personal status (marriage, etc.), 〈Types of seal〉 are recorded and documented officially. みとめいん ◆Unregistered seal（認印）: A small seal, used in the same way as a signature, for example when submitting documents to the City Office or Foreigners living in Japan must also notify the City Office in the case of a birth or death. It is also necessary to notify the City Office when a City Office signing for receipt of parcels, etc. foreigner and a Japanese citizen marry or divorce. You should also notify the government of your own country. Important Formalities at the The seal you used when opening a bank account (your ‘bank seal’) is important. You will need it when withdrawing money using your bank book, and when you want to close your account, so be sure to keep it carefully.

ねーむいん ◆Name seal（ネーム印）: A seal that does not need a separate ink pad, but that contains ink within the seal itself. It is easy to use, so it is ■ Notifications of Birth convenient when stamping to confirm receipt of a parcel, etc. しゅっしょうとどけ じついん 出生届 Daily Life ◆Registered seal（実印）: A seal needed for important documents, for example when buying land or a car. You need to register the imprint (the Accommodation and mark made by the seal) at the City Office. ※You can have a personal seal made at a hanko shop, etc. Please note that depending on the material you choose for the seal, etc., the price When a child is born in Japan, you must submit a Notification of Birth to the Citizens’ Affairs Division in the City Office, or to a branch office can vary significantly. or sub-branch office of the City Office. If both the mother and the father are foreigners, then even if the child is born in Japan, he/she cannot obtain Japanese nationality. You should obtain the child’s nationality in accordance with the laws of the parents’ countries. ■ Personal Seal Registration ■ Cancelation of Personal Seal Registration いんかんとうろく いんかんとうろく はいし 〈Formalities〉 Medical Services, 印鑑登録 印鑑登録の廃止 ①Submit a Notification of Birth to the Citizens’ Affairs Division of the City Office, or to a branch office or sub-branch office of the City Office. Health and Welfare

In Japan, when using a seal on important documents (such as the contract when When you complete the formalities for moving out ◆The notification form should be submitted to the municipal office of the place of residence or place of birth. buying land, a house, or a car), you need proof that the stamp being used has of the city (including to another country), your seal ◆The notification form should be submitted by the father or the mother. been registered. If you have completed resident registration in Higashihiroshima registration will be canceled automatically. Necessary Items City, and you are 15 years of age or older, you can register a seal. If you wish to register your seal in the municipality しゅっしょうとどけ □Notification of Birth（出生届）(please have the hospital where the child was born fill in the Certificate ofBirth) One individual can only register one seal. When the registration is complete,you you move to, please complete the formalities in the いんかんとうろくしょう □The Mother and Child Health Handbook for the child will be issued with a personal seal registration card(印鑑登録証). It may take a office of the municipality you move to. □Your personal seal (if you have one) Child-Raising and Education few days for the registration to be processed. □Your National Health Insurance Certificate (if you are enrolled in the scheme) Necessary Items ■ □The seal you wish to register (name seals and seals made from rubber Issuance of Certificates of Seal cannot be registered) Registration ★The formalities should be completed within 14 days of the birth of the child. いんかんとうろくしょうめいしょ こうふ □Your residence card

印鑑登録証明書の交付 Etc. Transportation, □(If a proxy is registering the seal for you) A letter of attorney written by you ざいりゅうしかくしゅとくきょかしんせい ②Submit an Application for Permission to Acquire Status of Residence（在留資格取得許可申請） for the child’s stay in Japan. 〈Seals that can be registered〉 When you use a registered seal, a Certificate of Seal ①A seal whose imprint (the mark made by the seal) is between 8mm x 8mm and Registration proves that the seal you are using is the ◆The application should be submitted to the Hiroshima Immigration Services Agency. 25mm x 25mm in size. real one. ◆The application should be submitted by the father or the mother. ②A seal whose imprint is not likely to change (seals made from rubber cannot be registered). You can obtain a Certificate of Seal Registration from Necessary Items ③A seal which shows your name as written in your home country, a name you use in the Citizens’ Affairs Division in the City Office, or from しゅっしょうとどけきさいじこうしょうめいしょ Information and □A Certificate of Items Recorded on the Notification of Birth（出生届記載事項証明書） Consultation Services Japan, or your name in katakana (as shown with your name on official documents). a branch office or sub-branch office of the City Office, □A copy of your Certificate of Residence, showing all family members by showing your personal seal registration card. There □The father’s residence card ★If a person from a country where names are not written in kanji is no need to take your registered seal with you when □The mother’s residence card (Japanese/Chinese characters) wishes to register a seal, they can obtaining the certificate, but if you do not have your □The Mother and Child Health Handbook for the child only register a seal which uses the alphabetical name (or part of the personal seal registration card with you, you will not be Map of name) shown on their resident registration. In addition, people who able to be issued with a Certificate of Seal Registration.

have completed resident registration also using a name in katakana ★The formalities should be completed within 30 days of the birth of the child. City Higashihiroshima can register a seal using that katakana name. A seal using Japanese ★The fee for one certificate is 330 yen. ★If your child has not acquired a status of residence within 60 days of birth, the child’s certificate of residence will be erased, characters to represent a name in katakana (ateji) cannot be registered. ★If you have a My Number card, and the child will become ineligible for certain government services, such as National Health Insurance, Child Allowance, etc. ★People from countries where names are written in kanji can register a kanji you can obtain Certificates of Seal ★If you are leaving Japan within 60 days of the birth of the child, these formalities are not necessary. seal. However, in order to register a seal in kanji, you must have a name in Registration from the multi-copy kanji registered on your residence card. Only seals that include the kanji machines in convenience stores ③ Apply to the embassy or consulate in Japan of the country of the child’s nationality to have a passport issued.

characters in the name shown on your residence card can be registered. (Seven-Eleven, Lawson, and Family Natural Disaster For details, please check with your embassy or consulate. ★The formalities to register a personal seal cost 300 yen. Mart) across Japan. in a Yourself Protecting ※You can apply to have your child’s passport issued after you have applied for permission to acquire status of residence.

10 11 Important Formalities at the City Office しやくしょ おこな じゅうよう てつづ 市役所で行う重要な手続き Immigration ■ ■ and Residence Notifications of Death Notifications of Divorce National Health Insurance and Regarding Procedures しぼうとどけ りこんとどけ 【The National Pension Scheme こくほねんきんか 死亡届 離婚届 (The Public Pension Scheme)】 Pension Division（国保年金課） こくみんねんきん こうてきねんきんせいど tel.: 082-420-0933 When an individual dies in Japan, you must submit a Notification of Death to If a foreigner and a Japanese person living in Japan 国民年金（公的年金制度） The National Pension Scheme is a scheme run by the government, designed to provide support to the elderly, the disabled, and the families of the Citizens’ Affairs Division in the City Office, or to a branch office or sub- divorce, the Japanese law will be applied, and you can those who have died. Everyone aged between 20 and 59 living in Japan is obliged to enroll in the scheme.

branch office of the City Office. submit a notification of divorce by agreement. In the City Office case of two foreigners, you can submit a notification of >>> Japan Pension Service https://www.nenkin.go.jp/international/pamphlet/english/index.html

★The notification form should be submitted within seven days of divorce by agreement under the Japanese system only Important Formalities at the the date of death. if divorce by agreement is accepted under the laws of ■ After Enrolling ■ Exemption From and Postponement of Payments your own country. かにゅう ほけんりょうめんじょ のうふゆうよ ◆The notification form should be submitted to the municipal office of the 加入 保険料免除・納付猶予 municipality in which the individual died, or of the place of residence of the 〈In the case of divorce by agreement〉

If you are aged between 20 and 59, and you have completed If for financial reasons you have having difficulty paying the National Pension Daily Life person submitting the notification. ◆In the case of divorce from a Japanese person, the resident registration, you should complete the formalities to Scheme premiums, you can apply to be exempted from payments, or to postpone ◆The notification form should be submitted by a family member, or a person notification should be submitted to the municipal Accommodation and enroll in the National Pension Scheme. These formalities can the payment of the premiums. Your eligibility for exemption or postponement is who was living with the deceased. office of the village, town or city where his/her be completed at the National Health Insurance and Pension judged based on the pervious year’s income of your household, etc. registered domicile is, or where he/she is currently Necessary Items Division in the City Office, or at the Pension Office (※). resident. In the case of divorce between two □A Certificate of Death (filled in by a hospital) If you are working at a company, etc. in Japan, and you are ★The period of approval is from July to June of the following foreigners, the notification should be submitted to the enrolled in a welfare pension scheme, you do not need to year. municipal office of the village, town or city where complete formalities to join the National Pension Scheme. ★This scheme cannot be used by students. Students should use Medical Services,

■ Notifications of Marriage they are resident. Health and Welfare こんいんとどけ the Special Payment System for Students. 婚姻届 ◆The notification form should be submitted by the husband and wife ■ National Pension Scheme Premiums こくみんねんきんほけんりょう のうふ しゅっこく 国民年金保険料の納付 出国す るときは If two foreigners get married in Japan under the Japanese system, they are able ■ When leaving Japan Necessary Items to submit a Notification of Marriage to the Citizens’ Affairs Division in the りこんとどけ □The Notification of Divorce（離婚届） City Office, or to a branch office or sub-branch office of the City Office. National Pension Scheme premiums are the same for When you leave Japan, you need to complete the formalities for withdrawing □Your passport If either of the two people marrying is Japanese, and the marriage takes place everyone, irrespective of age or income. from the scheme. Please complete these formalities at the National Health □Your residence card Insurance and Pension Division in the City Office. The formalities regarding the

in Japan under the Japanese system, it is necessary to submit a Notification Child-Raising and Education of Marriage to the Citizens’ Affairs Division in the City Office, or to a branch 〈How to pay the premiums〉 lump-sum withdrawal payment should be completed at the Pension Office (※). ◆By bank account transfer (apply at the National Health office or sub-branch office of the City Office. ★If the registered domicile of the だったいいちじきん 〈The lump-sum withdrawal payment（脱退一時金）〉 Japanese person is not in the Insurance and Pension Division in the City Office, or at If a person who does not have Japanese nationality loses or gives up their ◆In the case of marriage between a Japanese person and a foreigner, the municipality where the notification a financial institution that can handle these payments) qualification as a person covered by the National Pension or a welfare notification form should be submitted to the municipal office of the village, is submitted, a copy of his/her family ◆By cash, using the payment slips sent from the Japan

pension and leaves Japan, they can apply for a lump-sum payment of Etc. Transportation, town or city where the Japanese person is resident, or where his/her register is needed. Pension Service. You can pay using these slips at a a portion of the money paid into the National Pension Scheme. This registered domicile is. In the case of marriage between two foreigners, the ★In the case of divorce between two financial institution that deals with these payments, at a application must be made within two years of the date when the individual notification form should be submitted to the municipal office of the village, foreigners, proof of marriage is needed. Post Office, or at a convenience store. town or city where they are resident. ◆By credit card (apply at the Pension Office (※)) ceased to have an address in Japan. There are various conditions related to ◆The notification form should be submitted by the husband and wife. the receipt of this lump-sum payment, so be sure to check at the Pension Office (※) before you leave Japan. Necessary Items ■ The Special Payment System for Students

こんいんとどけ Information and がくせいのうふとくれいせいど □①The Notification of Marriage（婚姻届） 学生納付特例制度 Exemptions From Payments Before and After Childbirth Consultation Services □②A document to prove nationality (passport, etc.) There is a system of exemptions from payment of National Pension □③Your birth certificate Scheme premiums for a certain period of time when a person enrolled こんいんようけんぐびしょうめいしょ If you are 20 or over, and you are enrolled in an □④A ‘Certification of Legal Capacity to Contract Marriage（婚姻要件具備証明書）’ in the National Pension Scheme gives birth. The exemptions cover the undergraduate or graduate course at a university, or in a issued by the embassy or consulate in Japan of your country (a document period before and after childbirth, but the length of this period differs course at a school, etc., and you are having trouble paying

to prove that there are no legal impediments to marriage based on the laws depending on certain conditions. Map of the National Pension Scheme premiums, there is a special of your country) You can apply from six months before the date on which you are due payment system for students, under which you can apply to □⑤Japanese translations of ②, ③ and ④ (stamped with the translator’s to give birth, so please apply to the National Health Insurance and City Higashihiroshima postpone the payments while you are enrolled as a student. seal, and showing his/her name and address) Pension Division in the City Office in advance. You can also apply after □⑥Your residence card having given birth. If you apply before giving birth, you will need to ★The period of approval for postponement take your Mother and Child Health Handbook with you. of payments is from April to March of the （※）Kure Pension Office, Higashihiroshima Branch ★If you are marrying a Japanese person, and his/her registered following year. くれねんきんじむしょ ひがしひろしまぶんしつ （呉年金事務所 東広島分室）

domicile is not in the municipality where the notification form is ★While you are enrolled as a student, it is necessary Natural Disaster こせきとうほん 10-27 Saijo Sakae-machi, Higashihiroshima City (1F, Sakae-machi Building) submitted, a copy of his/her family register（戸籍謄本） is needed. to reapply for postponement each year. in a Yourself Protecting Tel.: 082-493-6301

12 13 Important Formalities at the City Office しやくしょ おこな じゅうよう てつづ 市役所で行う重要な手続き Immigration ■ ■ and Residence National Health Insurance and Paying National Health Insurance Premiums Declaration of Income Regarding Procedures 【The National Health Insurance Scheme こくほねんきんか こくみんけんこうほけんぜい のうふ しょとくしんこく (Public Health Insurance)】 Pension Division（国保年金課） 国民健康保険税の納付 所得申告 こくみんけんこうほけん こうてきいりょうほけん tel.: 082-420-0933 国民健康保険（公的医療保険） National Health Insurance premiums are calculated on a If your income is less than a certain amount, there is a system Public health insurance is a system to reduce the burden of medical fees payable when an individual gets ill or is injured and receives medical household basis, based on the enrolled members’ income in Japan by which the amount you pay is lessened, but you cannot take

treatment. Everyone living in Japan must be enrolled in some form of public health insurance. for the previous year, the number of people in the household, advantage of this if you have not made a declaration of income. No City Office There are two main types of public health insurance in Japan. Health Insurance is for those working at a company or a business, and the etc. Therefore, if your income, or the number of people in the matter whether you have income or not, please make a declaration. National Health Insurance scheme is for other people. household, increases, your National Health Insurance premiums Important Formalities at the If you are not enrolled in health insurance at your workplace, you need to enroll in the National Health Insurance scheme. will also increase. The head of the household is responsible for the If you were enrolled in the National Health Insurance scheme, and you then enroll in health insurance at your workplace, you will need to payment of the premiums for the household. complete certain formalities to withdraw from the National Health Insurance scheme. 〈How to pay the premiums〉 Daily Life >>> For more details, see the Higashihiroshima City website. ◆By bank account transfer (apply at the National Health Insurance Accommodation and https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/2/1/taxes/health_insurance/25967.html and Pension Division in the City Office, or at a financial institution that can deal with the payments) ◆In cash, using the payment slips sent to you by the National Health Insurance and Pension Division (you can pay at a ■ After Enrolling ■ Health Insurance Benefits financial institution, a Post Office, or a convenience store) かにゅう ほけんきゅうふ 加入 保険給付 ◆By PayB or PayPay (you will need to download the app) Medical Services, >>> For details, see page 17 (Paying with a smartphone). Health and Welfare

After enrolling in the National Health ① Reduction in medical expenses Insurance scheme, each individual is If you become ill or get injured, and you receive medical treatment, by showing your issued with a National Health Insurance National Health Insurance Certificate, you will only have to pay a proportion of the こくみんけんこうほけんしょう Certificate（国民健康保険証）(a card). medical expenses yourself, as shown below. This is an important item: it proves that ・Under 6 years of age (before starting elementary school): 20% you are enrolled in the National Health ・Between 6 and 70 years of age: 30%

Insurance scheme. When you have to go ・Between 70 and 74 years of age: 20% (if you are an active income earner, 30%) ■ Cases in Which the Relevant Paperwork ■ When Moving Out of Higashihiroshima City, or Child-Raising and Education to a medical facility, be sure to take your Should Be Submitted Within 14 Days Leaving Japan こうがくいりょうひ National Health Insurance Certificate with ②High medical expenses（高額医療費） かいない とどけで てんしゅつ しゅっこく こんなときは 14 日以内に届出を！ 転出・出国す るときは you. If the amount of medical expenses (the costs you are liable to pay yourself, as shown ※Please check with your workplace above) you pay at a medical facility in a month is over the personal contribution limit, about the formalities for workplace you can apply to have the excess paid back to you as a ‘high medical expense’. Even if you are late submitting notifications of enrollment or If you move out of Higashihiroshima or leave Japan, please Transportation, Etc. Transportation, health insurance. If you know in advance that your medical expenses will be high, please apply at the changes to details, you will still have to pay backdated premiums. complete the formalities for withdrawing from the National Health National Health Insurance and Pension Division in the City Office for an Eligibility Insurance scheme as early as possible. These formalities can be げんどがくてきようにんていしょう Certificate for High-Cost Medical Expense Benefits（限度額適用認定証）. If you show this ◆If you move into or out of Higashihiroshima City (including if completed at the National Health Insurance and Pension Division certificate to the medical facility, the costs you are liable to pay yourself will not exceed you leave Japan) in the City Office. If you have already paid the premiums for the the personal contribution limit. ◆If you have enrolled in or withdrawn from the health insurance month(s) after you move out of Higashihiroshima City or leave in your workplace Japan, and you are late completing the formalities, it may not しゅっさんいくじいちじきん （出産育児一時金） ◆If an enrolled person has given birth to a child be possible for you to receive a refund of the National Health Information and ③One-off payments for childbirth and child-raising Consultation Services When an individual enrolled in the National Health Insurance scheme gives birth, a one- ◆If an enrolled person has died Insurance premiums you have already paid. off payment for childbirth and child-raising is paid. Please enquire at the medical facility ◆If there are changes to the information recorded on your Health you are planning to use when giving birth as to whether you need to apply in advance for Insurance Certificate What to Do if You Are Involved in a Traffic Accident the one-off payment. If you are enrolled in the National Health Insurance scheme, If you do not need to apply in advance, and the costs of giving birth are less than the and you are injured in a traffic accident, etc., be sure to notify Map of amount of the one-off payment, you can apply after giving birth to receive the remainder the National Health Insurance and Pension Division in the City

of the one-off payment amount. Office. City Higashihiroshima If you give birth overseas, please apply after you return to Japan. As a rule, the person who caused the accident pays the medical fees for your treatment, but if it looks unlikely that the person ④Funeral expenses who caused the accident will (be able to) pay swiftly, the If an individual enrolled in the National Health Insurance scheme dies, a sum of 30,000 National Health Insurance scheme will pay the part of your yen is paid to the person who conducts the funeral rites. Please apply at the National medical fees covered by insurance, and then this amount will

Health Insurance and Pension Division in the City Office. be claimed back at a later date from the person who caused the Natural Disaster accident. in a Yourself Protecting

14 15 Important Formalities at the City Office しやくしょ おこな じゅうよう てつづ 市役所で行う重要な手続き Immigration しみんぜいか しゅうのうか ●Category-Based Light Vehicle Tax (Local Tax) ●Category-Based Vehicle Tax (Local Tax) and Residence Municipal Tax Division（市民税課） Tax Collection Division（収納課） けいじどうしゃぜいしゅべつわり ちほうぜい じどうしゃぜいしゅべつわり ちほうぜい Regarding Procedures 【Taxation】 （軽自動車税種別割（地方税）） （自動車税種別割（地方税）） ぜいきん tel.: 082-420-0910 tel.: 082-420-0912 税金 If you own a moped (scooter) or light vehicle as of April 1st each If you own a normal vehicle as of April 1st each year, you will Even if you are a foreigner, even if you are a student, if you have more than a certain amount of income in Japan, irrespective of your nationality year, you will need to pay this tax. Even if you complete the need to pay this tax. If you buy a vehicle part-way through the you are required to pay tax. formalities for deregistering (scrapping) the vehicle on or after financial year, you will need to pay an amount of tax calculated There are two types of tax on personal income: income tax, and municipal and prefectural tax. The tax you pay is an important source of income April 2nd, you will still have to pay the tax for the financial year based on the number of remaining months in the financial that supports a range of government services, such as welfare, education, roads, disaster countermeasures, garbage collected, etc. in question, and there are no discounts for any months remaining year. For example, if you buy a vehicle in September, you will City Office after you deregister (scrap) the vehicle. need to pay category-based vehicle tax for the six months from >>>For more details, please see the Higashihiroshima City website October (the month after you bought the vehicle) to March of the Important Formalities at the https://www.city.higashihiroshima.lg.jp/soshiki/zaimu/3/5/shinkoku_foreign/22028.html ◆Payment period following year.

ぜいきん しゅるい You will receive the payment slip at the beginning of May. ■ Types of Tax 税金の種類 Please pay the tax by May 31st. ◆Payment period If you own a vehicle as of April 1st, you will be sent a payment

しょとくぜい こくぜい しけんみんぜい ちほうぜい Daily Life ●Income Tax (National Tax)（所得税（国税）） ●Municipal and Prefectural Tax (Local Tax)（ 市県民税（地方税）） ◆Contact details slip at the beginning of May. Please pay the tax by May 31st. If Accommodation and Income tax is tax levied by the national government. The amount This tax is levied by the city and the prefecture on your income Municipal Tax Division in the City Office you buy a vehicle part-way through the financial year, you will you will be liable to pay during a calendar year (from January 1st to from January 1st to December 31st of the previous year. If you need to pay the tax at the time of purchase. December 31st) is based on your income for that same calendar year. have an address in the municipality as of January 1st, your tax amount will be calculated by the city based on the income tax ◆Contact details ◆Payment period return you submitted, and on the wage data submitted to the city Hiroshima Prefecture Seibu Prefectural Tax Office Higashihiroshima If you have income from wages, normally your income tax is deducted by the company, etc., that paid your wages. At the beginning of Branch (within Hiroshima Prefecture Higashihiroshima Government Medical Services, from your wages each month. If you have income other than from wages, June, you will be sent a tax payment notice. Building) Health and Welfare or if tax was not deducted from your income at source, you will need to 13-10 Saijo Showa-machi, Higashihiroshima City pay the tax amount at the time when you make your final tax return. ◆Payment period Tel.: 082-422-6911 (switchboard) If you have wages from more than one source, or if your かくていしんこく ◆Final Tax Return Submissions（確定申告） company does not offer special collection (deducting the A final tax return submission is the process by which you calculate payments from your wage), you will need to pay the tax in June, yourself the amount of income you had for a whole calendar year (from August, October, and in January of the following year. January 1st to December 31st of the year directly before the year in Child-Raising and Education which you are making the final tax return) and the amount of income ◆When you leave Japan (Procedures for Appointing a Tax Administrator) tax, etc. you needed to pay on that income during the same calendar Even if you leave Japan part-way through the financial year, if you year, and submit a final tax return to the Tax Office by the deadline. had enough income during the previous year to be subject to tax ■ How to Pay Tax When you have submitted this final tax return, if you have paid too during the current financial year, you are required to pay municipal ぜいきん のうふほうほう 税金の納付方法 much tax, you will receive a refund, or if you have not paid enough tax, and prefectural tax for the whole financial year. There are no

you will have to pay the remainder of the tax you owe. reductions for the months left in the financial year after you leave Etc. Transportation, ● You need to make a final tax return if you are in the following categories: Japan. If there is still tax that you have not yet paid, please make ◆By bank account transfer (apply at the Tax Collection Division in the City Office, or at a financial institution that handles these payments) ・ If you have wages from two or more sources; the payments before you leave Japan. If you leave Japan before you ◆By payment slips (you can pay at a financial institution, a Post Office, or a convenience store) ・If you have wages from one source, and the total of your receive the notice of tax payment (between January and May), you ◆By PayB or PayPay (you will need to download the app) income other than from wages is more than 200,000 yen. should appoint a tax administrator to deal with your tax payments ● You do not need to make a final tax return if you are in the in your place. You can complete the formalities for appointing a tax 〈Paying with a smartphone〉 following category: administrator at the Municipal Tax Division in the City Office. Information and

If you have wage income from only one source, and your Consultation Services しけんみんぜいしんこく ねんまつちょうせい employer has calculated a year-end tax adjustment（年末調整） ◆Tax Returns For Municipal and Prefectural Tax（市県民税申告） for you. (A year-end tax adjustment is an exact calculation of ● You need to make a tax return if you fall into either of the following If you download the PayB or PayPay apps to your smartphone or tablet, you can use these services to pay your tax. There is no charge for your income tax for the calendar year in question, subtracting any categories: using these services. income deductions from your wage income for the year.) ・You had wages from two or more sources during the previous year; Scan the barcode (used when paying at a convenience store) shown on the payment slip using the camera of your device, check the details, and ● The submission period for the final tax return is from the middle of ・You had no income in the previous year; but you are applying for Map of make the payment. February to the middle of March. Tax returns cannot be submitted school expense subsidies, entrance into public housing, etc., and ※You can use these services to pay municipal and prefectural tax (ordinary collection), fixed asset tax, light vehicle and motorcycle tax, and City Higashihiroshima on Saturdays, Sundays or national holidays. you need a Tax Exemption Certificate or a Certificate of Income. National Health Insurance premiums. The maximum amount you can pay is 300,000 yen. ● The tax return period for municipal and prefectural tax returns is After the submission of a final tax return, you may need to pay additional from the middle of February to the middle of March. Tax returns income tax, or you may receive a refund if you have paid too much tax. cannot be submitted on Saturdays, Sundays or national holidays. Measures That Will Be Taken if Your Payments Are Late, or if You Stop Paying Tax ※If you have submitted a final income tax return for the year in question, You must pay tax by the payment deadline. If you do not, you will be sent a reminder, and you may be subject to non-payment penalties, ◆Contact details you do not need to submit a tax return for municipal or prefectural tax. さいじょうぜいむしょ such as a property audit and seizure of assets. If you are unable to pay by the deadline, please be sure to discuss matters with the Tax Saijo Tax Office（西条税務署） Natural Disaster Collection Division in the City Office. in a Yourself Protecting 16-8 Saijo Showa-machi, Higashihiroshima City Tel.: 082-422-2191 ◆Contact details Municipal Tax Division in the City Office

16 17 Important Formalities at the City Office Accommodation and Daily Life しやくしょ おこな じゅうよう てつづ じゅうきょ にちじょうせいかつ 市役所で行う重要な手続き 住居・日常生活のあれこれ Immigration ■ and Residence Taxation Treaties Regarding Procedures そぜいじょうやく 【Accommodation】 租税条約 じゅうたく 住宅 If you rent accommodation in Japan, when signing the contract you will need a guarantor who is not a member of your family. Taxation Treaties are international treaties to prevent non-payment of tax, and also double payment of tax related to income. In many cases, contracts are renewed every two years. If you want to end the contract, you must do so before the date (or the period) specified If you are from a country that has such a taxation treaty with Japan, by completing the necessary formalities, you may be able to receive an in the rental contract. If you do not tell the landlord sufficiently in advance that you wish to end the contract, in many cases your security exemption from income tax and municipal and prefectural tax. City Office deposit will not be returned.

Rental contacts are very detailed and stipulate many conditions, so when renting accommodation, wherever possible you should take someone Important Formalities at the ◆Procedures for exemption from income tax: submit the following documents to the Tax Office, via your workplace. who understands Japanese with you.

Items to submit to your workplace そぜいじょうやく かん とどけでしょ □Notification Regarding Tax Treaties（租税条約に関する届出書） (you will need to enclose supporting documents)

>>> For more details regarding the supporting documents you may need to enclose with the notification, Daily Life

please see the National Tax Agency website (in Japanese or English) Accommodation and https://www.nta.go.jp/ ■ Necessary Expenses ■ Sunsquare Higashihiroshima ひつよう ひよう さんすくえあひがしひろしま 必要な費用 サンスクエア 東広島

やちん When you rent accommodation, as well as the rent（家賃）, you Sunsquare Higashihiroshima is accommodation for foreign ★You should submit the notification and the supporting documents to your workplace before the date on which your first wage きょうえきひ

（共益費） Medical Services, will be paid. may also need to pay common service fees on a regular students, with 90 rooms for single occupancy, and 20 rooms for Health and Welfare basis. In addition, when you sign the contract, you may need to pay family occupancy. しききん れいきん a security deposit（敷金）, key money（礼金）, the handling fees for Applications from those wishing to live in Sunsquare Higashihiroshima てすうりょう ◆Procedures for exemption from municipal and prefectural tax: submit the following documents to the Municipal Tax Division in the City the contract（手数料）, etc. are accepted twice a year, in February and August. Office: Please apply at the office of your university that deals with foreign students. Necessary Items □A copy of the Notification Regarding Tax Treaties that you submitted to the Tax Office (with a stamp of receipt shown)

□Your residence card ◆Contact details Child-Raising and Education □Your student ID (if you are a student) Hiroshima Prefectural Housing Corporation ひろしまけんじゅうたくきょうきゅうこうしゃ （広島県住宅供給公社） Tel.: 082-248-2272 ■ Public Housing ★Please complete the formalities by March 15th each year. こうえいじゅうたく 公営住宅 Transportation, Etc. Transportation,

If you fulfill certain conditions relating to income limits, etc., you may be able to move into public housing. Applications for entrance into public housing are accepted four times a year (February, May, August and November) for municipal (city-managed) housing, and three times a year (February, June and Information and

October) for prefectural housing. Consultation Services

◆Contact details ・For municipal housing: Housing Division, City Office じゅうたくか （ 住宅課） Tel.: 082-420-0946 Map of

・For prefectural housing: Kuresen Ltd. Higashihiroshima Office City Higashihiroshima かぶしきがいしゃ ひがしひろしまえいぎょうしょ （ 株式会社くれ せ ん 東広島営業所） (201 Kunihiro Building, 3-26- 58 Chuo, Saijo-cho, Higashihiroshima City) Tel.: 082-424-4877 Natural Disaster Protecting Yourself in a Yourself Protecting

18 19 ◆ Joining Your Neighborhood Community Association

Communication With the People in Your Immigration and Residence Procedures Regarding Procedures

Neighborhood In Japan, there are groups called ‘neighborhood community associations’ made up of the people who live in the area. Neighborhood community associations are organizations in which residents can join forces to act to bring ◆When you move house, introduce yourself to your neighbors about common goals, such as wanting to make the area a better place to live, wanting to make an environment in which children can study and play, or wanting to make the area more beautiful. City Office Important Formalities at the ひっこ In Japan, there is the custom of introducing yourself to your neighbors（引越しあいさつ ） and giving them a small gift when you move into different accommodation. Just as you may wonder what the person who has moved in next to you is like, the people in your neighborhood will wonder 【 What do neighborhood community associations do?】 the same about you when you move in. Introducing yourself to your neighbors helps you to get on well with each other. ・Deliver the city newsletter (in some areas) Also, if you have a problem, your neighbors may be able to give you advice. ・Distribute information about local events, etc., by means of circular notices (notices passed round from member to Daily Life

If you are nervous about going alone to introduce yourself, please have someone who understands Japanese (a friend, member) Accommodation and someone from your workplace, etc.) go with you. ・Clean the local area ・Conduct disaster prevention training, to help protect lives in case of a fire or natural disaster ・Hold events such as summer festivals ・Run children’s clubs ・Patrol the area to prevent crime 【What should I take?】

・Manage and clean garbage disposal stations, etc. Medical Services, Items that are used on a daily basis, such as towels or laundry detergent, or sweets in a box, etc., are a good choice. You do Health and Welfare not need to take expensive gifts. The role of the gift you give when you introduce yourself is to show your friendly feelings to your neighbors. It is a way of ねが 【What are the merits of joining a neighborhood community association?】 saying, ‘Nice to meet you.（ これ か らよろしくお 願いします ）’ Please prepare these gifts as much as you are able to. ・You can obtain local information ・You can become friendly with the Japanese people in your area

・You can help each other in a disaster ※If you join a neighborhood community association, you may have to pay a membership fee to support the activities of the 【Which neighbors should I visit?】 group. The amount of the membership fee varies from area to area. Child-Raising and Education If you live in a house: the house on either side of you, and the three houses opposite you. If you live in an apartment, etc.: the apartment on either side of you.

【How do I join?】 ・Ask someone in your neighborhood to tell you how to join the neighborhood community association.

・Contact the Community Development Promotion Division, and ask them to give you details about the neighborhood 【How should I introduce yourself?】 Etc. Transportation, community association for the area in which you live. You do not need to make a long introduction. It is enough to introduce yourself simply. Always try to build good relationships with your neighbors, and if you have any problems, or there are things you don’t For example, understand, ask them for advice. ‘My name is ○○. I have just moved into ○○ (your apartment number).’ ごうしつ ひ こ じぶん なまえ 「○○号室に引っ越し て き た 、○ ○（ 自分の名前）で す 。」 こくめい き ‘I come from ○○ (your country).’「○ ○（ 国名）か ら 来ま し た 。」 ねが

‘Nice to meet you.’「どうぞ よろしくお 願い し ま す 。」 Information and Consultation Services

For more information, please contact the Community Development Promotion Division. Map of

ちいき すいしんか

Contact: Community Development Promotion Division（地域づ くり 推進課） City Higashihiroshima tel.: 082-420-0924 Natural Disaster Protecting Yourself in a Yourself Protecting

20 21 Accommodation and Daily Life じゅうきょ にちじょうせいかつ 住居・日常生活のあれこれ Immigration and Residence

Waterworks General Affairs Division, Regarding Procedures 【Water Supply (Water and Sewage)】 すいどうきょくぎょうむか 【Electricity and Gas】 すいどう じょうげすいどう Waterworks Department（水道局業務課） でんき がす 水道（上下水道） tel.:082-423-6333 電気・ガス City Office ■ After Moving In ■ When Moving Out ■ Electricity ■ Gas てんにゅう てんしゅつ でんき がす Important Formalities at the 転入してきたとき 転出す るとき 電気 ガス

When you start to use water in your accommodation, either send When you want to terminate your water supply, either notify the Electricity in Japan is 100V, and in western Japan (including In Higashihiroshima City, propane gas and natural gas are supplied. to the Waterworks General Affairs Division a ‘Notification of Waterworks General Affairs Division directly, or complete the Higashihiroshima City), the supply is at 60Hz. Depending on the type of gas supplied to your accommodation,

Commencement of Usage’ (a postcard), or complete the formalities formalities by telephone or through the City website. Please give the appliances you can use are different, so when purchasing Daily Life

online. You cannot complete the formalities by telephone. If there plenty of notice. 〈Contact details for if there is a power outage〉 appliances it is necessary to check. Accommodation and is something you do not understand, please ask the manager or Chugoku Denryoku Network Higashihiroshima Network Center When you move into your accommodation, you need to contact ちゅうごくでんりょくねっとわーく かぶ ひがしひろしま ねっとわーくせんたー owner of your accommodation. （中国電力ネットワーク（株）東広島ネットワークセンター） the gas supplier that supplies gas to the accommodation you have Tel.: 0120-519-730 (free dial) rented, and have a member of staff come to start the gas supply. When the gas supply is started, the resident (or a proxy) must >>> How to Fill in the 'Notification of Commencement of Usage' be present. Please check in advance with the manager of your Postcard: accommodation about what you should do. ■ Bills for Water Charges Medical Services, Higashihiroshima City website すいどうりょうきん せいきゅう Health and Welfare https://www.city.higashihiroshima.lg.jp/soshiki/ 水道料金の請求 seikatsukankyo/14/2/1/welcome/water/english/ 25654.html Your water meter is read in even-numbered months, and you are billed for the amount of water you have used over a two-month period. ■ How to Pay Electric Bills ■ How to Pay Gas Bills でんきりょうきん しはら ほうほう がすりょうきん しはら ほうほう 電気料金の支払い方法 ガス料金の支払い方法 Child-Raising and Education

How to pay differs depending on the electricity company you have Please contact the gas supplier with which you have a contract for a contract with. details. ■ Bills for Sewage Charges げすいどうしようりょう せいきゅう 〈In the case of Chugoku Denryoku〉 下水道使用料の請求 Bills are issued each month, after your meter has been read. You Transportation, Etc. Transportation, can pay in one of the following ways: As a rule, you are billed based on the amount of water you have ◆By bank account transfer (apply at a financial institution that used. handles the payments, or at a Post Office) ◆By payment slip (you can pay at a financial institution that handles the payments, at a Post Office, or at a convenience store) Information and

Chugoku Denryoku Customer Center Consultation Services ちゅうごくでんりょく かぶ かすたまーせんたー （中国電力（株）カスタマーセンター） ■ How to Pay Water Bills Tel.: 0120-519-720 (free dial) すいどうりょうきん しはら ほうほう 水道料金の支払い方法

There are two ways to pay water bills, as shown below. As a rule, Map of you cannot have a member of staff of the Waterworks Department come to your accommodation to collect the money. City Higashihiroshima >>> How to Complete the Formalities Online: Higashihiroshima City Electronic Application System ◆By bank account transfer (apply at a financial institution, a Post https://s-kantan.jp/city-higashihiroshima-hiroshima-u/offer/ Office, or the Waterworks Department) offerList_detail.action?tempSeq=5896 ◆Using payment slips (you can use these to pay at a designated financial institution, a Post Office, or a convenience store)

※This service is only in Japanese. Natural Disaster ※Bank account transfer is a convenient way to pay your water Protecting Yourself in a Yourself Protecting bills.

22 23 Accommodation and Daily Life Medical Services, Health and Welfare じゅうきょ にちじょうせいかつ いりょう ほけん ふくし 住居・日常生活のあれこれ 医療・保健・福祉 Immigration はいきぶつたいさくか いりょうほけんか and Residence 【Garbage】 Waste Management Division（廃棄物対策課） 【Medical Treatment】 Medical Treatment and Health Division（医療保健課） Regarding Procedures tel.: 082-420-0926 いりょう tel.: 082-420-0936 ごみ 医療 There are various types of medical facilities, including facilities that are open for treatment at night or on holidays, and facilities with staff who can deal with foreign patients.

When you visit a hospital for an examination or treatment, or when you receive medicine, you need to pay. City Office ■ How to Dispose of Household Garbage ■ Designated Garbage Bags かてい だ かた していぶくろ 家庭ごみの出し方 ごみ指定袋 Important Formalities at the

Household garbage is collected by Higashihiroshima City garbage You must dispose of household garbage in garbage bags designated collection vehicles. You must dispose of your garbage at the by the city. The color of the garbage bags depends on the type of ■ General Information Regarding Medical Facilities ■ Medicine しんりょうか しゅるい くすり designated location, on the designated day, and in the designated garbage. Garbage in the wrong color bags will not be collected. 診療科の種類 薬 Daily Life way. If you do not, it will not be collected. You can buy designated garbage bags at supermarkets, convenience Accommodation and There is a leaflet which contains details of how to separate your stores, etc. There are various types of medical facilities, in terms of what If you need medicine, the doctor who examined you will give しょほうせん garbage, collection days, etc. Please refer to this. The leaflet illnesses, etc., can be dealt with. Some medical facilities you a prescription（処方箋）. With this prescription, you can is available from the Waste Management Division in the City 〈Designated garbage bags in Higashihiroshima City〉 specialize in a single area of medicine, but there are also larger purchase the prescribed medicine in two ways: Office, or from branch offices of the City Office, etc. It can also be ◆Garbage bags for household garbage (orange and purple) medical facilities (general hospitals, etc.) that can treat a wide downloaded from the city website. range of illnesses. ◆In-Hospital Prescriptions: Purchase the medicine directly

First of all, ask the opinions of the people around you, and from the medical facility where you were examined. Medical Services, >>> How to Dispose of Household Garbage Health and Welfare choose a hospital close to you depending on your symptoms. ◆Out-of-Hospital Prescriptions: Purchase the medicine https://www.city.higashihiroshima.lg.jp/soshiki/ from a pharmacy outside the medical facility, using the seikatsukankyo/8/4/1/25907.html prescription issued to you by the medical facility. You will In larger medical facilities (general hospitals, ★ need your Health Insurance Certificate (card), as well as the >>> Household Garbage Collection Schedule etc.), a high initial consultation fee may be prescription. https://www.city.higashihiroshima.lg.jp/soshiki/ payable, or in some cases, you may not be seikatsukankyo/8/4/ able to be seen unless you have a referral letter heisei31nenndosyuusyuunitteihyougominodasikata/ しょうかいじょう Generic Medicine （紹介状）. Child-Raising and Education index.html When the patent for a specific type of medicine has Additionally, there are often many patients, and expired, equivalent medicine of the same quality can be you may have to wait for a long time. You must not dispose of burnable garbage, landfill garbage and manufactured and sold at a lower price. This is known as toxic garbage in the same garbage bag. generic medicine. This medicine can be over 30%, or in some cases up to 50%, cheaper, but the efficacy and the

◆Garbage bags for business garbage (red and blue) safety is no different from patented medicine, so you can Etc. Transportation, ■ When You Go to a Medical Facility use it without worries. ■ Issuance of Designated Garbage Bags いりょうきかん していぶくろ こうふ If you wish to use generic medicine, please show your 医療機関にかかるとき ごみ指定袋の交付 ‘generic medicine request card’ to the doctor who examined you. Be sure to take your Health Insurance Certificate with you, and Designated garbage bags are issued to those raising infants of show it at the reception of the medical facility.

under two years of age, etc. For details, please enquire at the Waste Information and Management Division in the City Office. Consultation Services Necessary Items □Your Health Insurance Certificate (Card) □A note of your address and telephone number, and your main symptoms

※This will be useful at the reception and when you are Map of ★In some apartments, etc., garbage bags for business examined by the doctor. ▲Generic Medicine Request Card garbage (red and blue) are used. The rules for City Higashihiroshima □Your patient registration card for the medical facility you If you do not have one of these cards, please obtain one separating household garbage and business garbage want to use (if you have such a card) from the National Health Insurance and Pension Division are different, so please be sure to check the rules □Your medicine handbook (if you have one) in the City Office. for the accommodation you are living in. Natural Disaster Protecting Yourself in a Yourself Protecting

24 25 Medical Services, Health and Welfare いりょう ほけん ふくし 医療・保健・福祉 Immigration ■ いりょうほけんか and Residence Information About Medical Facilities Open at 【Health (Adult Health)】 Medical Treatment and Health Division（医療保健課） Regarding Procedures ■ Medicine Handbooks Night and on Holidays けんこう せいじんほけん tel.: 082-420-0936 くすりてちょう やかん きゅうじついりょうきかんあんない 健康（成人保健） お薬手帳 夜間・休日医療機関案内

Medicine handbooks are a record of the medicine (and doses, etc.) Please be sure to confirm by telephone with the medical facility

you have been prescribed. If you show your medicine handbook that you will be able to be seen, before you set off. City Office ■ ‘Genki Sukoyaka’ Health Checks ■ AIDS Tests and Counselling to the doctor examining you, they can check that you are not being Details of duty hospitals for nights and holidays are published in げんき けんしん えいず けんさ そうだん prescribed the same medicine twice, and that the medicine you the city newsletter ‘Higashihiroshima’. Some of these details are 元気すこや か 健診 エイズ の検査と相談 Important Formalities at the are being prescribed will not cause problems when taken with any also published in the foreign language versions of the newsletter. other medicine you are taking. Health checks are available, aimed at helping residents to live You can receive an AIDS test, and counselling regarding AIDS, at Medicine handbooks can be obtained from medical facilities, >>> Higashihiroshima City website (Japanese and English only) healthy lives, by discovering lifestyle-related diseases, cancer, etc., prefectural health centers. You can use a health center other than in pharmacies, etc. in the city. https://www.city.higashihiroshima.lg.jp/soshiki/kenkofukushi/2/4/ at an early stage, enabling early treatment. There are group health the area in which you live. Tests and counselling are both free and Daily Life 11523.html checks, held at various locations around the city, and individual anonymous. Accommodation and health checks, which are conducted at medical facilities. ■ Staying in Hospital If you are eligible for a health check, you will be sent information ★It is necessary to make a reservation in advance if にゅういん about the health check, health check voucher(s), and an application you wish to receive an AIDS test. 入院 postcard. These will be sent from the Medical Treatment and Health Division around June. ◆Contact details If you need to stay in a medical facility for tests, treatment or an If you wish to take a group health check, you should apply using Health Division, Hiroshima Prefecture Seibu-Higashi Health Medical Services, operation, you may need to pay a deposit and have a guarantor. the application postcard you were sent. If you wish to take a health Center Health and Welfare You will need to take sleepwear and personal items such as check at a medical facility, please contact directly (by telephone Tel.: 082-422-6911 toiletries. Check with the medical facility what you need. or in person) the medical facility you wish to use, to make a reservation. ■ Medical Facilities Able to Deal With Patients in ■ Subsidy System for High Medical Expenses Languages Other Than Japanese >>> Higashihiroshima City website こうがくいりょうひせいど がいこくごたいおういりょうきかん https://www.city.higashihiroshima.lg.jp/soshiki/ 外国語対応医療機関 高額医療費制度 seikatsukankyo/14/2/1/4/8341.html Child-Raising and Education

Under this system, the medical expenses you need to pay may A list of medical facilities within Higashihiroshima City able to become cheaper.（※ See page 14.） deal with patients who do not speak Japanese is available from the City Office. You can also check the list from the Higashihiroshima City website. ■ Higashihiroshima City Holiday Clinic Etc. Transportation, ひがしひろしましきゅうじつしんりょうしょ 東広島市休日診 療所 >>> Higashihiroshima City website: https://www.city.higashihiroshima.lg.jp/soshiki/ The holiday clinic is open for emergency treatment only, for seikatsukankyo/14/2/1/4/15318.html sudden illnesses when there are no other medical facilities at which treatment can be obtained. ★Even if a medical facility is listed as being able to Information and Consultation Services deal with patients who do not speak Japanese, it ・Opening days: Sundays, national holidays, the year-end/New may not be the case that all members of staff at that Year period (December 30th to January 3rd) medical facility can speak languages other than ・Medical departments: internal medicine, pediatric medicine, Japanese. If possible, please take someone with you dentistry who can speak Japanese when you visit a medical

・Consultation hours: 9:00 to 12:00, 13:00 to 16:00 (internal Map of facility. medicine, pediatric medicine) 9:00 to 13:00 (dentistry) City Higashihiroshima >>> Medical questionnaires in a range of languages ※On opening days between December 30th and March 14th of are available online. the following year, the internal medicine and pediatric medicine Kanagawa International Foundation website: departments are open until 20:00, and the dentistry department is http://www.kifjp.org/medical/ open until 16:00. ・Address: 1113 Doyomaru, Saijo-cho, Higashihiroshima City Natural Disaster 1F, Higashihiroshima General Health Center in a Yourself Protecting ・Tel.: 082-422-5400

26 27 Medical Services, Health and Welfare Child-Raising and Education いりょう ほけん ふくし こそだ きょういく 医療・保健・福祉 子育て・ 教育 Immigration かいごほけんか かていか and Residence 【Welfare (Long-Term Care Long-Term Care Insurance Division（介護保険課） 【Mother-and-Child Health, Children, Children and Family Support Division（こども 家庭課） Regarding Procedures Insurance, Disabled People, Etc.)】 tel.: 082-420-0937 Mother-and-Child Welfare】 tel.: 082-420-0407 ふくし かいごほけん しょうがいしゃ しょうがいふくしか ぼしほけん じどう ぼしふくし 福祉（介護保険・障害者など ） Disabled Persons Welfare Division（障害福祉課） 母子保健・児童・母子福祉 tel.: 082-420-0180 >>> Child-Raising Information City Office ■ The Long-Term Care Insurance System ■ Disabled Persons’ Handbooks Higashihiroshima City website かいごほけんせいど しょうがいしゃてちょう

介護保険制度 障害者手帳 https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/2/1/child_raising/index.html Important Formalities at the

The long-term care insurance system is a system of social support Those with physical disabilities are issued with a Disabled Person’s for the costs of long-term care, by means of insurance premiums, Handbook, those with intellectual impairments are issued with etc. Foreigners living in Japan are required to participate in the a Handbook for the Intellectually Handicapped, and those with Daily Life long-term care insurance system, and to pay the premiums, if they mental disorders are issued with a Mentally Disabled Person’s ■ Higashihiroshima City Child-Raising Guidebook ひがしひろしましこそだ がいどぶっく Accommodation and fall into one or more of the categories shown below. When you Health and Welfare Handbook. 東広島市子育てガイド ブ ッ ク participate in the system, you are able to apply to be recognized as Those who have been issued with one of these handbooks may be needing long-term care, and to make use of care services. able to receive subsidies for medical expenses, various allowances The Higashihiroshima City Child-Raising Guidebook contains a wide range of information related to child-raising. There are details of services The formalities for enrollment into the system are completed and welfare services, reductions to or exemptions from vehicle tax, and schemes related to child-raising, as well as details of where you can get help and advice, for each stage of your child’s growth, from automatically. You do not need to complete any formalities etc. pregnancy to starting school. yourself. The guidebook is available in English, Chinese, Portuguese and simple Japanese. You can also download it from the Higashihiroshima City Medical Services, ◆Contact details website. Health and Welfare You will be enrolled into the system if you fall into one or more of Disabled Persons Welfare Division the categories below: >>>Higashihiroshima City Child-Raising Guidebook ①You are aged between 40 and 65, living in Higashihiroshima Higashihiroshima City website City and enrolled in medical insurance; https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/2/1/3/8334.html ②You are 65 or over, with an address in Higashihiroshima City; ③Your status of residence is ‘Official’, and it is expected that you will be resident in Higashihiroshima City for at least three

〈Contents of the Higashihiroshima City Child-Raising Guidebook〉 Child-Raising and Education months; 1．Pregnancy ④Your status of residence is ‘Official’, and you have been resident 2．Giving birth in Higashihiroshima City for at least three months; 3．Using child-raising support facilities, etc. ※With regard to categories ③ and ④, if you fall into the following 4．Nursery schools, approved kodomo-en, small-scale child care facilities categories, you will not be enrolled into the long-term care 5．Kindergartens

insurance system. Etc. Transportation, 6．Elementary Schools ・You came to Higashihiroshima City to receive treatment, or 7．Support for single-parent families to look after a person who came to Higashihiroshima City to 8．Preventing abuse receive treatment; 9．Emergency medical treatment ・You are staying in Higashihiroshima City for the purpose of sightseeing, etc., or you are a spouse who came with such an individual; Information and

・You came to Higashihiroshima City with the status of residence Consultation Services Child-Raising Salons and Child-Raising Groups of ‘Diplomat’; Child-raising salons and child-raising groups are places where parents and children can meet, and where children can play together while ・You came to Higashihiroshima as a member of the United States parents chat with each other. military, or as the family of such an individual; Events such as fun crafts, games with words, storytelling with picture books, etc., are held, and information regarding child-raising is also ・You fall into one of the categories for exemption. available. Child-raising salons and child-raising groups hold a wide range of activities, which take place mainly in community centers. For more Map of ※You are enrolled into the long-term care insurance system from

details, please enquire at the Children and Family Support Division. City Higashihiroshima the month in which you become 40. If your birthday is on the first day of the month, you will be enrolled from the previous month. For example, if your birthday is October 1st, you will be enrolled into the long-term care insurance system from September. Natural Disaster ◆Contact details Protecting Yourself in a Yourself Protecting Long-Term Care Insurance Division

28 29 Child-Raising and Education Transportation, Etc. こそだ きょういく こうつう 子育て・ 教育 交通 Immigration がくじか and Residence 【Schools and Education】 School Affairs Division（学事課） 【Driving in Japan】 Regarding Procedures がっこう きょういく tel.: 082-420-0975 にほん くるま うんてん 学校・教育 日本で車を運転するには When driving a car or riding a motorcycle in Japan, you need a driving license. Also, when driving a car or riding a motorcycle, you must be sure to carry your license with you. City Office ■ The Japanese Education System にほん きょういくせいど 日本の教育制度 Important Formalities at the ■ Changing Your Driving In Japan, compulsory education is the nine years covered by elementary school (six years, from 6 to 12 years of age) and junior high school ■ Driving Licenses That Can Be Used to Drive in Japan License to a Japanese License にほん うんてん めんきょしょう にほん うんてんめんきょ き か (three years, from 12 to 15 years of age). Other than this, there are three years of high school, and four years of university. All schools begin 日本で運転できる免許証 日本の運転免許への切り替え the academic year in April, but some universities begin the academic year in October. Daily Life

①A driving license gained in Japan If you have a driving license from a Accommodation and ②An international driving license issued by a country that has signed the Geneva Convention foreign country, and you wish to obtain a valid license in Japan, you need to complete the formalities for changing ★If you are using an international driving license, please check at the Driving ■ Guide to Higashihiroshima City Municipal Elementary and Junior High Schools your foreign license to a Japanese one, at ひがしひろしましりつしょう ちゅうがっこう がいどぶっく License Center or at a Police Station that the license is valid in Japan. 東広島市立小・中学校ガイド ブ ッ ク the Driving License Center. ★If you have completed resident registration, and if you leave Japan but return Medical Services,

within three months, then even if you have an international driving license, Health and Welfare >>>For an explanation of changing a The Guide to Higashihiroshima City Municipal Elementary and Junior High Schools details the Japanese education system, the formalities for you may not be able to use it to drive in Japan. enrolling a child in a municipal elementary or junior high school in Higashihiroshima City, etc. This guide also contains useful information foreign license to a Japanese one, please related to everyday life at school. ③A foreign driving license (only Germany, Switzerland, France, Belgium, Taiwan, Estonia see the Japanese Automobile Federation The guide is available in English, Chinese, Portuguese and simple Japanese. You can also download it from the Higashihiroshima City website. and Monaco) with a Japanese translation (JAF) website (you can also download an explanation and an application form): >>> Guide to Higashihiroshima City Municipal Elementary and Junior High Schools Japanese Automobile Federation（JAF） ★The licenses in ③ above are only valid with a Japanese translation (from Higashihiroshima City website https://jaf.or.jp/common/

a consulate or embassy of the country that issued the license, or provided Child-Raising and Education https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/2/1/3/4530.html visitor-procedures/ by the Japanese Automobile Federation (JAF)), and when the holder also switch-to-japanese-license/ carries his/her passport. ★The licenses are only valid for one year after the holder has entered Japan. ◆Contact details 〈Contents of the Guide to Higashihiroshima City Municipal Elementary and Junior High Schools〉 ・Hiroshima Prefecture Driving License 1．Schooling in Japan ひろしまけんうんてんめんきょ せんたー Center（ 広島県運転免許センター） Etc. Transportation, 2．Formalities for enrolling children in municipal elementary or junior high school in Higashihiroshima City ■ Obtaining a Driving License in Japan Tel.: 082-228-0110 3．School life at a municipal elementary or junior high school in Higashihiroshima City にほん うんてんめんきょしゅとく 日本での運転免許取得 Extension 703-253 4．Requests to parents and guardians ・Hiroshima Prefecture Eastern (Fukuyama) 5．List of municipal elementary and junior high schools in Higashihiroshima City ひろしまけんとうぶ Driving License Center （広島県東部 If you pass the tests shown below, you can obtain a driving license in Japan. The tests are ふくやま うんてんめんきょ せんたー （福山）運転免許センター） held at the Driving License Center.

Tel.: 082-228-0110 Information and Extension 704-263 Consultation Services ①Written test (you can choose to take the test in Japanese, English, Chinese or Vietnamese) Open on weekdays (Mondays to Fridays). ②Practical test (an advance reservation is needed) ※If you have graduated from a driving Closed on Saturdays, Sundays, national school, etc., you are exempt from this test. Advice and Counselling About Matters Regarding Education holidays and from December 29th to ◆For children Necessary Items January 3rd. • The child cannot speak Japanese, or cannot understand the study⇒The child's school, or Nihongo Hiroba U-18（※ See page 39.） □A copy of your certificate of resident registration, showing your nationality 〈 Reception times〉 Map of • The child will not attend school⇒The child's school, or the Teaching Instruction Division of the Higashihiroshima City Board of ① From 8:30 to 9:00 □A personal identification document (your residence card, passport, Health Insurance City Higashihiroshima Education Certificate, etc.) ② From 13:00 to 13:30 • The child cannot eat parts of the school lunch⇒The child’s school □A certificate of graduation from a designated driving school (if you attended a ◆For parents or guardians driving school and gained a certificate of graduation) • The parents cannot understand notices from the school⇒The child’s school, or the Communication Corner（※ See page 37.） □Your provisional driving license • The parents want to learn Japanese⇒Japanese classes（※ See page 39.） □A certificate of completion for a moped course (only if you wish to take the tests for

• The family does not have much money, and paying for school lunches, etc. is difficult⇒The child’s school, or the School Affairs a moped license) Natural Disaster

Division of the Higashihiroshima City Board of Education (there is a system of subsidies for school-related expenses) □The necessary fee in a Yourself Protecting

30 31 Transportation, Etc. こうつう 交通 Immigration ■ and Residence Necessary Formalities for Motor Vehicles, Motorcycles, Etc. Regarding Procedures じどうしゃ ばいく しょてつづき 【Traffic Rules】 自動車・バイクなどの諸手続について こうつう るーる 交通ルール If you are the owner of a car, a motorcycle, etc. as of April 1st each year, you will be liable for tax on that vehicle. Even if you have given the In Japan, there are individual rules for pedestrians, cars, motorbikes, bicycles, etc. If you do not follow the traffic rules, you may be fined or vehicle to someone else, unless you change the name of the registered owner, you will continue to be liable to pay tax on the vehicle. imprisoned. Please learn the traffic rules for Japan, and follow them to protect yourself and others.

When you buy, sell, scrap (deregister) or transfer ownership of a vehicle, or when you move out of Higashihiroshima City, please be sure to City Office complete the necessary formalities without delay. >>>Basic traffic rules: Important Formalities at the Living and Work Guidebook for Foreigners Chapter9 ◆The formalities should be completed at the following locations: http://www.moj.go.jp/content/001291270.pdf Type of vehicle or Office in charge Address Telephone motorcycle Hiroshima Branch Office, Chugoku Ordinary (standard- 4-13-13-2 Kanon Shinmachi, Nishi-ku, Daily Life District Transport Bureau 050-5540-2068 >>> Detailed information about traffic safety: size) vehicles (cars) ちゅうごくうんゆきょく ひろしまうんゆしきょく Hiroshima City Accommodation and （中国運輸局 広島運輸支局） Metropolitan Police Department smartphone site: Three- or four- Hiroshima Office, Light Motor Vehicle https://www.keishicho.metro.tokyo.jp/multilingual/english/index.html 4-13-13-4 Kanon Shinmachi, Nishi-ku, wheeled light Inspection Organization 050-3816-3080 けいじどうしゃけんさきょうかい ひろしましゅかんじむしょ Hiroshima City vehicles （軽自動車検査協会 広島主管事務所） Hiroshima Branch Office, Chugoku Motorcycles over 4-13-13-2 Kanon Shinmachi, Nishi-ku, Medical Services,

District Transport Bureau 050-5540-2068 Health and Welfare 250cc ちゅうごくうんゆきょく ひろしまうんゆしきょく Hiroshima City （中国運輸局 広島運輸支局） Mopeds and Municipal Tax Division, Higashihiroshima 8-29 Saijo Sakae-machi, Higashihiroshima City motorcycles of City Office ※ Formalities can also be completed at branch 082-420-0910 ひがしひろしましやくしょ しみんぜいか 125cc or under （東広島市役所 市民税課） offices or sub-branch offices. How to change the registered owner for motorbikes of 125cc or less (mopeds): You can complete the necessary formalities at the City Office for motorbikes of 125cc or less (mopeds) only. Child-Raising and Education

Necessary Items □The number plate of the vehicle □The declaration of deregistration (fill in the necessary information, and have the former owner stamp (or sign) the document) □The personal seal of the new owner (a signature is also acceptable) □The residence card of the new owner Transportation, Etc. Transportation,

■ Motor Vehicle Insurance Information and じどうしゃほけん Consultation Services 自動車保険

If you cause an accident, you will have to pay a large amount of money to the other party involved, including repair expenses, medical treatment costs, compensation money, etc. For this reason, you should be sure to enroll in insurance. Map of じばいせきほけん ◆Mandatory Vehicle Liability Insurance（自賠責保険） Higashihiroshima City Higashihiroshima Enrollment in this insurance is mandated by law for all vehicle owners, including owners of motorbikes. If you drive a vehicle without this insurance, you will be subject to imprisonment of up to one year or a fine of up to 500,000 yen, and your license will be revoked. For more details, please contact a non-life insurance agency. にんいほけん ◆Voluntary Insurance（任意保険） If the amount of compensation exceeds that covered by the mandatory vehicle liability insurance, this insurance covers the excess amount. Natural Disaster ※If in an accident you injure someone or kill someone, you will not be able to cover the compensation just with mandatory vehicle liability in a Yourself Protecting insurance. You should enroll in voluntary insurance too.

32 33 Transportation, Etc. Information and Consultation Services こうつう じょうほう そうだんまどぐち 交通 情報・相談窓口 Immigration and Residence

【Public Transportation】 【Sources of Information for Foreigners】 Regarding Procedures こうきょうこうつうきかん がいこくじんむ じょうほうげん 公共交通機関 外国人向け情報源 There are various bus and train services in the city. City Office ■ Living Information for Foreigners ■ Multi-Language Information From the City

■ Railways (Trains) (Higashihiroshima City Website) Newsletter ‘Higashihiroshima’ Important Formalities at the てつどう でんしゃ がいこくじん せいかつじょうほう ひがしひろしまし うぇぶさいと たげんごこうほうし ひがしひろしま じょうほうていきょう 鉄道（電車） 外国人のための生活情報（東広島市ウェ ブ サ イト ） 多言語広報紙 「東広島」の 情報提供

In Higashihiroshima JR Sanyo Line This page contains large amounts of information in multiple A monthly newsletter containing selected articles and information City, there are the Saijo Station Station languages, issued by the City Office. The information is useful not from the official city newsletter ‘Higashihiroshima’ translated into Daily Life JR Sanyo and Kure

just for foreigners currently living in Higashihiroshima City, but foreign languages is available free of charge from the City Office, Accommodation and Approximately lines, and the Sanyo also for those who are due to move to the city. the Communication Corner, universities in the city, and certain 6 km Shinkansen. The information is available in simple Japanese, English, Chinese, supermarkets, hospitals, etc. You can also download the newsletter Higashihiroshima Portuguese and Vietnamese. from the city website. Shinkansen Station Station The newsletters are available in English, Chinese, Portuguese and >>>URL: https://www.city.higashihiroshima.lg.jp/ Vietnamese. JR Kure Line soshiki/seikatsukankyo/14/2/1/index.html ■ Buses Medical Services, Health and Welfare ばす >>>URL: https://www.city.higashihiroshima.lg.jp/ バス soshiki/seikatsukankyo/14/2/1/6/8327.html

Buses serve many areas of the city. There are also bus services to places outside Higashihiroshima City.

>>> The BUSit website provides information on waiting times at each bus stop. http://www.busit.jp (There are also QR codes at bus stops) Child-Raising and Education

You can search for the bus stop by entering the name in hiragana and choosing from the list, or by choosing from a map. After you select the bus stop, you can choose the display language from Japanese, English, Korean or Chinese, from the ‘Lang’ option at the top-right of the screen. ■ Living Information Email Delivery Service for However, the destination is only shown in Japanese. ■ Communication Corner Facebook Page, Etc. Foreigners こみゅにけーしょんこーなー など がいこくじんせいかつじょうほう めーるはいしん コミュニケーションコーナー Facebook 等 外国人生活情報メール配信 Transportation, Etc. Transportation, 【Bus stops around Saijo Station】 The Communication Corner provides information in various This service provides emails sent to your mobile phone or For Higashihiroshima Medical Center For Nishitakaya, Shiraichi,

ひがしひろしまいりょう せんたー ほうめん languages about events in Higashihiroshima City, and also computer. A regular monthly email contains a summary of the N 東広島医療センター 方面 Fukutomi and Toyosaka 6 にしたかや しらいち ふくとみ とよさか ほうめん information related to disasters, etc. Information is available on main articles in the multi-language editions of the city newsletter For Shitami and Gota 西高屋・白市・福富・豊栄 方面 5 したみ ごうた ほうめん 1 下見・郷田 方面 5 For Hachihonmatsu, Shiwa and Hiroshima Facebook and Instagram, in simple Japanese, English, Chinese, 'Higashihiroshima', and occasional emails explain Japanese culture はちほんまつ しわ ひろしま ほうめん 7 4 For Osaka,Kyoto and Tokyo 八本松・志和・広島 方面 Portuguese and Vietnamese. and customs, or provide important information as necessary, for Information and

(highway bus) For Yoshikawa example about changes to laws concerning foreign residents. Consultation Services 西条駅南口 おおさか きょうと とうきょう ほうめん こうそくばす よしかわ ほうめん Saijo Sta. South Entrance 大阪・京都・東 京 方面 (高速バス） 吉川 方面 >>>Facebook URL: https://www.facebook.com/ There is no charge to register for or use the service. Emails are 3 2 hhface.communicationcorner/ available in English, Chinese, Portuguese and Vietnamese. 1 Bus stop for arriving buses Free bus for Hiroshima 2 ばす Prefectural Rehabilitation Center セブン バスおりば けんりつりはびりてーしょんせんたー ほうめん むりょう イレブン 6 県立リハビリテーションセンター 方面（無料） ※It is planned to make information available on LINE, WeChat, >>>URL：https://www.city.higashihiroshima.lg.jp/ For Hiroshima University For International Plaza 3 ひろしまだいがく ほうめん こくさいぷらざ ほうめん etc. from April 2021. soshiki/seikatsukankyo/14/2/1/6/8328.html JR 西条駅 広島大学 方面 国際プラザ 方面 Map of

改札

City Loop Bus (Nonta Bus) City Higashihiroshima しがいちじゅんかんばす For Science Park,Kamo Medical Center, 市街地循環バス Kurose,Hiro Station and Kure Station 4 For Higashihiroshima Sta., 7 さいえんすぱーく かもいりょうせんたー サイエンスパーク ・ 賀茂医療センター Takehara and Akitsu くろせ ひろえき くれえき ほうめん ひがしひろしまえき ほうめん たけはら ほうめん あきつ ほうめん 東広島駅 方面／竹原 方面／安芸津 方面 黒瀬・広駅・呉駅 方面

Airport Limousine Bus さいじょうえあぽーと りむじん If you are going to Hiroshima Airport, the Saijo 西条駅北口 西条 エ ア ポ ート リムジン Airport Limousine Bus, which departs from the Natural Disaster

くうこうりむじんばす in a Yourself Protecting Saijo Sta. North Entrance （空港リムジンバス） north entrance of Saijo Station, is convenient.

34 35 Information and Consultation Services じょうほう そうだんまどぐち 情報・相談窓口 Immigration ■ ■ and Residence Higashihiroshima City Multi-Language Living Daily Life Support Portal Site for Foreigners 【Consultation Services and Advice for Foreigners】 Regarding Procedures Map (Ministry of Justice) がいこくじん そうだんまどぐち ひがしひろしましたげんごせいかつ まっぷ がいこくじんせいかつしえん ぽーたるさいと ほうむしょう 外国人のための相談窓口 東広島市多言語生活マップ 外国人生活支援ポー タ ル サ イト（法務省） There are various consultation services that provide advice in foreign languages to help foreigners who have problems in their daily lives, or This map contains a range of useful living information, in Japanese, This site provides information useful for foreigners living in Japan. who have worries or troubles. The languages spoken by the staff of these services differ depending on the day and time. There may be changes to the schedule, too, so please English, Chinese and Portuguese. The information is available in 15 languages. Detailed explanations City Office and information are provided across 12 categories (work and contact the service in advance to check, or confirm details on the service’s website.

>>>URL：https://www.city.higashihiroshima.lg.jp/ employment, childbirth and child-raising, etc.) Important Formalities at the soshiki/seikatsukankyo/14/2/1/3/8332.html >>>URL： http://www.moj.go.jp/isa/support/portal/index.html ■ Foreigners’ Advice Counter, Exchange ■ Communication Corner Division, Hiroshima International Center

こみゅにけーしょんこーなー こうざい こくさい せんたーこうりゅうぶがいこくじんそうだんまどぐち Daily Life コミュニケーションコーナー （公財）ひ ろしま 国際センター交流部外国人相談窓口 Accommodation and

The Communication Corner offers advice in foreign languages, and the This counter provides advice about matters regarding internet can be used for free. There are also foreign-language newspapers status of residence, social insurance, work and employment and magazines available to read. problems, legal matters, etc.

Location: 1F, Higashihiroshima Citizens’ Culture Center (Sunsquare Location: Hiroshima International Center (HIC) Medical Services, Higashihiroshima) 8-18 Nakamachi, Naka-ku, Hiroshima City 6F, Health and Welfare Tel.: 082-423-1922 Hiroshima Crystal Plaza Opening hours: 8:30-20:00 (closed over the year-end/New Year period) Consultation times: >>>URL: http://hhface.org/corner/jp.html General (living) consultations: Mondays to Fridays, 10:00-19:00 (lunchtime break 12:00-13:00） Saturdays, 9:30-18:00 (lunchtime break 12:00- ◆Daily Life Consultations Child-Raising and Education 13:00) If you have a problem or a matter troubling you in your daily life in Japan, Specialist consultations: Thursdays and Saturdays, counselors can help. Consultations are available in Japanese, English, 10:00-16:00 (lunchtime break Chinese, Portuguese and Vietnamese. 12:00-13:00） Specialist consultations: You can obtain advice about Location:1F, Higashihiroshima Citizens’ Culture Center (Sunsquare matters regarding status of Etc. Transportation, Higashihiroshima), inside the Communication Corner residence, social insurance, Opening hours: 9:00-17:00 working conditions, laws, etc. ※You can also talk to the counselors by email. However, legal consultations Email address: [email protected] are only available on Saturdays. Consultations are available in English, Chinese, ◆Legal Consultations

Portuguese, Vietnamese, Japanese, Korean, Tagalog, Thai, Information and

There are free legal consultations available for foreigners resident in Consultation Services Spanish, Nepalese and Indonesian. Higashihiroshima City. Advice is provided by lawyers from the Hiroshima Lawyers Association. ◆Contact details Please telephone the Communication Corner to make a reservation by Tel.: 0120-783-806 (free dial) 17:00 on the day one week before the consultation day.

>>>URL: http://hiroshima-ic.or.jp/consult-jap/consult-lan. Map of Location: Study Room, 2F Higashihiroshima Citizens’ Culture Center html#1 (Sunsquare Higashihiroshima) City Higashihiroshima Date and time: The first Saturday of each month ① From 13:00 ② From 14:00 ③ From 15:00 Consultations are available in English, Chinese and Portuguese

Necessary Items

□Documents as needed, depending on the content of the consultation Natural Disaster

(contracts, wage slips, etc.) in a Yourself Protecting

36 37 Information and Consultation Services じょうほう そうだんまどぐち 情報・相談窓口 Immigration ■ ■ and Residence Hiroshima Advice Center for Working Conditions Hiroshima-Chuo Advice Center for Working 【Japanese Study】 Regarding Procedures for Foreign Workers Conditions for Foreign Workers にほんごがくしゅう ひろしまがいこくじんろうどうしゃろうどうじょうけんそうだん こーなー ひろしまちゅうおうがいこくじんろうどうしゃろうどうじょうけんそうだん こーなー 日本語学習 広島外国人労働者労働条件相談コーナー 広島中央外国人労働者労働条件相談コーナー There are various Japanese classes aimed at foreigners, where it is possible to study Japanese for free or for a small fee. A list of classes is available at the City Office, or at the Communication Corner in Sunsquare Higashihiroshima. The list can also be downloaded from the city Provides advice, etc. regarding working conditions for foreign Provides advice, etc. regarding working conditions for foreign website. Please check days, dates, times and locations in advance. workers. workers. City Office

>>> Information about Japanese classes: Important Formalities at the Location: 6-30 Hatchobori, Naka-ku, Hiroshima City 5F, Building Location: 6-30 Hatchobori, Naka-ku, Hiroshima City 1F, Building Higashihiroshima City website 2, Hiroshima Joint Government Building (within the 2, Hiroshima Joint Government Building (within the https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/2/1/8/8329.html Hiroshima Labor Bureau Inspection Division) Hiroshima-Chuo Labor Standards Inspection Office) Days and times: Days and times: ・Portuguese and Spanish (each Monday, Tuesday, Thursday and ・Vietnamese (each Tuesday): ① 9:30-12:00 ② 13:00-17:00 Daily Life Friday): ①9:00-12:00 ②13:00-16:30 ※Times are subject to change. Accommodation and ・Chinese (each Friday): ① 9:00-12:00 ② 13:00-16:30 ※Times are subject to change. ◆Contact details ■ Japanese Class Higashihiroshima Tel.: 082-221-2460 (Nihongo Kyoshitsu Higashihiroshima) ■ Nihongo Waiwai ひがしひろしま ◆Contact details に ほ ん ご きょうし つ 東広島 にほんごわいわい Tel.: 082-221-9242 >>>URL: https://jsite.mhlw.go.jp/hiroshima-roudoukyoku/ madoguchi_annai/gosoudan_naiyou_madoguchi/gaikokujin_

A teacher of Japanese conducts classes, with the content of each Nihongo Waiwai is an opportunity for foreigners to learn Japanese Medical Services, >>>URL: https://jsite.mhlw.go.jp/hiroshima-roudoukyoku/ service.html Health and Welfare class decided. It is necessary to apply in advance. by talking with volunteers. It is not necessary to apply in advance. madoguchi_annai/gosoudan_naiyou_madoguchi/gaikokujin_ service.html Location: Study Room, 2F Higashihiroshima Citizens’ Culture Location: Higashihiroshima Citizens’ Culture Center, etc. Please Center (Sunsquare Higashihiroshima) ask for more details. Registration and textbook fee: 2,000 yen Participation: Free ※It is also possible to watch videos of the classes, and study yourself. Child-Raising and Education

■ One-to-One Nihongo ■ Nihongo Hiroba U-18 Etc. Transportation, One-to-One にほんご にほんごひろば U-18 ■ Organization for Technical Intern Training(OTIT) がいこくじんぎのうじっしゅうきこう 外国人技能実習機構 (OTIT) Foreigners form pairs with volunteers, and chat to each other A class aimed at foreign children and school students, in which in Japanese (one-to-one). At the same time as the foreigner’s volunteers help with study support for school subjects, etc. In proficiency in Japanese improves, the pair come to understand each addition, there are occasional field trips, etc.

This organization provides information about the foreign technical intern training system, and offers consultations and advice in the interns’ Information and

native languages. The organization’s website has a wide range of useful information for foreign technical interns. other’s countries, etc., better. The day and time can be decided by Consultation Services the pair. Location: 2F Higashihiroshima Citizens’ Culture Center (Sunsquare >>>URL: https://www.otit.go.jp/ It is necessary to register in advance. Higashihiroshima) Location: Higashihiroshima Citizens’ Culture Center Participation fee: Free Participation: Free Map of Higashihiroshima City Higashihiroshima

◆Contact details Natural Disaster Communication Corner Protecting Yourself in a Yourself Protecting Tel.: 082-423-1922 (open from 9:00 to 17:00)

38 39 Around JR Saijo Station み よしし Main Facilities in 三次市

Hiroshima Prefecture ひ ろしまけ ん

Higashihiroshima Immigration 広島県 City and Residence ひがしひろしまし

Higashihiroshima City Regarding Procedures 東広島市

Saijoさいじょうえき Station せ らちょう 西条駅 341 世羅町 ●

Higashihiroshima City Tourist あきた かたし Toyosaka Information Center (2F, Saijo Station) ● 安芸高田市 ひがしひろしましかんこうあんないしょ

28 City Office とよさか 東広島市観光案内所 Saijo Station 29 豊栄 さいじょうえき かい Police Box Location of （西条駅2階） さいじょうえきまえこうば ん 西条駅前交番 Higashihiroshima City Saijo Sakagura-Dori Important Formalities at the Toyosaka Branch Office, さ い じ ょ う さ か ぐ ら どお Higashihiroshima City Office ● 中央通りち ゅ う お う ど お ひがしひろしましやくしょとよさかししょ 西条酒蔵通り 東広島市役所豊栄支所 ● ブ ー ル バ ー ル Toyosaka Library ぶ ー る ば ー る ● とよさかとしょか ん 486 Kugurimon 375 豊栄図書館 (Saijo Sakagura-Dori Tourist Information Center) もん

Fukutomi Fukutomi Branch Office, Daily Life 37 ふくと み くぐり門 Higashihiroshima City Office さいじょうさかぐらどお かんこうあんないしょ ひがしひろしましやくしょふくとみししょ 60 80 福富 Chuo-dori （西条酒蔵通り観光案内所） Accommodation and ● 東広島市役所福富支所 33 Boulevard Fukutomi Library ひろしましあさきたく ふくと みとしょか ん 広島市安佐北区 福富図書館 Higashihiroshima City Arts and Culture Hall ‘Kurara’ ひがしひろしまげいじゅつぶんかほーる Shiwa Sub-Branch Office, Kochi 東広島芸術文化ホールくらら❹ Higashihiroshima City Office こうち ひ がしひ ろしましやくしょし わしゅっちょうしょ 河内 432 東広島市役所志和出張所 80 ❷❸

Saijo Central Park Medical Services,

33 Health and Welfare Kochi Branch Office, Sunsquare Higashihiroshima さいじょうちゅうおうこうえ ん ● 46 Takaya さん すくえ あひがしひろしま 西条中央公園 Higashihiroshima City Office み はらし サンスクエア東 広 島 たかや ひ がしひ ろしましやくしょこうちししょ ❺ Shiwa 東広島市役所河内支所 三原市 ❷Communication Corner 高屋 こみゅにけーしょんこーなー ❻ 33 し わ Kochi Children’s Library コミュニ ケ ー ションコー ナ ー こうち としょか ん Aki-Saijo Post Office 志和 ❸Children and Youth Library あきさいじょうゆうびんきょく Higashihiroshima City 375 河内こども図書館 ● じどうせ いしょうね んとしょか ん ● anyo Expressway Kindai University Faculty of 児童青少年図書館 安芸西条郵便局 Municipal Museum of Art S さんようじどうしゃどう Kochi Station Hachihonmatsu Engineering ひがしひろしましりつびじゅつかん 山陽自動車道 こうちえき きんきだ い がくこうがくぶ 河内駅 ● 東広島市立美術館 Community Center 近畿大学工学部 はちほんまつちいきせんたー Momiji Bank JA Hiroshima-Chuo ひろしまちゅうおう 八本松地域センター ぎ ん こう JA広島中央 ❽ Nyunoにゅうのえき Station もみじ銀行 ● Takaya Sub-Branch Office, 入野駅 しわ Higashihiroshima City Office Higashihiroshima Branch, Higashihiroshima City Office Hiroshima ❶ ひ がしひろしましやくしょ 志和IC ひ がしひ ろしましやくしょた か やしゅっちょうしょ ❾ Hiroshima Legal Affairs おくや Airport ひ ろ しまくうこう 東広島市役所 Hachihonmatsu Station Jike Station 東広島市役所高屋出張所 Kure Pension Office Bureau Child-Raising and Education 奥屋PA はちほんまつえき じ け えき さ い じょう ● 広島空港 くれ ね んきんじ むしょ ひろしまほうむきょくひがしひろしましきょく 八本松駅 寺家駅 Shiraichi Station 呉年金事務所 西条IC Nishi-Takaya Station しらいちえき 59 ● 広島法務局東広島支局 ● にしたかやえき 白市駅 83 ● 西高屋駅 Hiroshima 73 Bank JR Sanyo Line Hachihonmatsu Sub-Branch Office, ひ ろしまぎ ん こう じぇいあーるさんようほんせん山陽本線 Saijo Station JR Higashihiroshima City Office さいじょうえき ほんごう 広島銀行 ひ がしひ ろしましやくしょはち ほ んまつしゅっちょうしょ Around JR Saijo こだに 82 西条駅 たかや 本郷IC 東広島市役所八本松出張所 Station 高屋JCT・IC 小谷SA こうち 2 河内IC

JR Sanyo Shinkansen Etc. Transportation, Hachihonmatsu ● じぇい あーるさんようしん か ん せ ん はちほんまつ Saijo JR山陽新幹線 Higashihiroshima City さ い じょう 八本松 Municipal Central Library ひ がしひ ろしましりつちゅうおうとしょか ん 486 西条 東広島市立中央図書館 ● Kagamiyama ● Park かみみなが 2 432 ひろしましあきく か が み やまこうえ ん 上三永IC Hiroshima University 鏡山公園 2 59 362 広島市安芸区 ひろしまだ い がく ❼ 広島大学 Higashihiroshima 67 Police Station ひがしひろしまえき ひがしひろしまけいさつしょ 東広島駅

Higashihiroshima Sports ● しも み な が ふくもと 東広島警察署 Information and Higashihiroshima Station Saijo Tax Office

下三永福本IC Consultation Services Ground (Aquapark) さいじょうぜいむしょ ひがしひろしまうんどうこうえん あくあ ぱ ーく 東広島運動公園（アクアパーク） 西条税務署 たけ はらし Hiroshima University e) 10 Fre ひろしまだ い がく Kurose oll- 竹原市 ↓ 広島大学 くろ せ T ） ( う ay りょ w む ） うまき Akitsu 75 ess う（ 料 黒瀬 xpr ゃど あ き つ e E うし 無 馬木IC Kur じど （ ima- ・くれ 道 hirosh ろしま 車 59 igashi ひがしひ 動 安芸津 H 呉自 ❶Higashihiroshima City Office ❻Aki-Saijo Post Office 東広島・ 32 おおただ TEL 082-422-2111(Switchboard) TEL 0570-943-908 (Switchboard) Map of 大多田IC Takehara Station □□□□□ □□□□□ たけはらえき おおのりえき あきながはまえき □□□□□ くろ せ Akitsu Branch Office, ❷Communicationただのうみえき Corner ❼Higashihiroshima Police Station 竹原駅 大乗駅 安芸長浜駅 City Higashihiroshima 黒瀬IC Higashihiroshima City Office TEL 082-423-1922忠海駅 TEL 082-422-0110 ひ がしひ ろしましやくしょあきつししょ 東広島市役所安芸津支所 ● Kurose Branch Office, ❸Children and Youth Library ❽Higashihiroshima Branch, Hiroshima Legal Affairs Bureau Akitsu Library Yoshina Station ● Higashihiroshima City Office ● よしなえき あきつとしょか ん TEL 082-424-3899 TEL 082-423-7707 ひ がしひ ろしましやくしょくろ せししょ 安芸津図書館 Akitsu Station 吉名駅 東広島市役所黒瀬支所 あ き つ えき 185 375 ● 安芸津駅 ● ❹Higashihiroshima City Arts and Culture Hall ‘Kurara’ ❾Kure Pension Office ごうはら 郷原IC Hiroshima International University Akitsu B&G Kaiyo Center TEL 082-426-5900 TEL 082-493-6301 ひろしまこくさいだ い がく あきつ か い よう せんたー 安芸津B&G海洋センター Kurose Lifelong 広島国際大学 ❺Higashihiroshima City Municipal Museum of Art 10 Natural Disaster Learning Center ●Saijo Tax Office かざはやえき くろ せ しょう が い がくしゅう センター 風早駅 TEL 082-430-7117 TEL 082-422-2191 in a Yourself Protecting 黒瀬生涯学習センター Kazahaya Station Kurose Library Yasuura Station くろ せ と しょか ん くれし やすうらえき 黒瀬図書館 呉市 安浦駅 40 41 呉 線

JR Kureじぇいあーるくれせん LineJR

あとえき

□□□□□安登駅 Protecting Yourself in a Natural Disaster しぜんさいがい み まも 自然災害から身を守る Immigration Actions to Take Based on Weather Information, and Corresponding Alert Levels and Residence ■ Regarding Procedures 【Getting Information About Natural Disasters】 きしょうじょうほう もと こうどう そうとう けいかい しぜんさいがい し 気 象情報に基づいたとるべき行動と、 相当する警 戒 自然災害を知る Japan is a country in which natural disasters (typhoons, earthquakes, etc.) occur frequently. Even in Higashihiroshima City, each year there are After disaster prevention weather information has been announced, based on that information the city may issue an evacuation advisory, etc. landslides, etc., caused by typhoons and localized torrential downpours. Even if no evacuation advisory has been issued, based on the disaster prevention weather information, decide yourself whether to evacuate, It is very important to know about natural disasters, in order to protect yourself. with reference to the table below. City Office

Alert Level

>>> Information about natural disasters is available in multiple languages from the Council of Local Important Formalities at the Disaster Prevention Weather Information (Issued by Actions to Take Living and Work Guidebook for Foreigners Chapter10 Municipalities) http://www.moj.go.jp/content/001291271.pdf Alert Level 5 けいかい れべる （ 警戒レベル 5） A disaster has already occurred, or is おおあめとくべつけいほう ・Emergency Heavy Rain Warning（大雨特別警報） (Emergency imminent. Daily Life はんらんはっせいじょうほう 【Preparing for Natural Disasters】 ・Flood Occurrence Information（氾濫発生情報） measures to →Take the most appropriate actions to protect Accommodation and しぜんさいがい そな ensure safety) yourself. 自然災害に備える きんきゅうあんぜんかくほ It is important to be prepared at all times, so that you can protect yourself even if a disaster occurs suddenly. （緊急安全確保） どしゃさいがいけいかいじょうほう ・Landslide Warning Information（土砂災害警戒情報） たかしおとくべつけいほう ・Emergency High Tide Warning（高潮特別警報） Alert Level 4 たかしおけいほう けいかい れべる There is a high risk of a disaster occurring. Medical Services, ・High Tide Warning（高潮警報） （警戒レベル 4） Health and Welfare Preparation of Items to Take With You in an はんらんきけんじょうほう →All those who are in a dangerous location ■ ・Flood Danger Information（氾濫危険情報） （Evacuation Evacuation Sites Emergency should evacuate to a safe place. ■ ・Hazard Distribution (‘Purple’: Very Dangerous, Extremely order） ひなんしょ ひじょうも だ ひん じゅんび ひなんしじ 避難所 非常持ち出し品の準備 Dangerous) （避難指示） きけんどぶんぷ ひじょう きけん きわ きけん むらさき （ 危険度分布（非常に危険、極めて危険「 紫 」）） Evacuation sites are facilities established by local governments Evacuation sites may not always have enough water, food, There is the risk of a disaster occurring. to which you can evacuate in the case of a natural disaster. You medicines or blankets. In case of evacuation, prepare daily ・Heavy Rain Warning (Damage from Landslides) おおあめけいほう どしゃさいがい →Those who may not be able to evacuate can stay at these facilities. In Higashihiroshima City, elementary necessities such as food and water, and ensure that you are able to （ 大雨警報（土砂災害）） Alert Level 3 Child-Raising and Education こうずいけいほう けいかい れべる quickly (the elderly, the disabled, etc.) should and junior high schools and community centers etc. in the city are take your supplies out of your accommodation with you at short ・Flood Warning（洪水警報） （警戒レベル 3） designated as evacuation sites. You should confirm in advance the notice. Bearing in mind the composition of your family, ensure that たかしおちゅういほう evacuate from dangerous locations. ・High Tide Advisory（高潮注意報） （Evacuation of location of nearby evacuation sites, and decide the route you will you have prepared sufficient amounts of necessary items. はんらんけいかいじょうほう Depending on the necessity, even those who ・Flood Warning Information（氾濫警戒情報） the elderly, etc.） take to get to them. こうれいしゃとうひなん are not elderly, etc., should cease their normal In the event of a natural disaster, many people congregate at ・Hazard Distribution (‘Red’: Warning) （高齢者等避難） きけんどぶんぷ けいかい あか activities, prepare to evacuate, and take the evacuation sites. Be considerate of others, and respect the rules of Etc. Transportation, （ 危険度分布（警戒「赤」）） decision themselves to evacuate. the evacuation site. はんらんちゅういじょうほう ・Flood Advisory Information（氾濫注意情報） Weather conditions are worsening. おおあめちゅういほう ・Heavy Rain Advisory（大雨注意報） → Confirm what you will do in the case of こうずいちゅういほう ・Flood Advisory（洪水注意報） Alert Level 2 evacuation. Use a hazard map, etc., to confirm たかしおちゅういほう けいかい れべる ■ Participation in Local Disaster Prevention Drills, ■ Obtaining Information About Evacuation and ・High Tide Advisory（高潮注意報） （警戒レベル 2） areas in which natural disasters are predicted

Etc. Disaster Prevention to occur and where to evacuate to, and check Information and ・Hazard Distribution (‘Yellow’: Advisory) Consultation Services ちいき ぼうさいくんれん さんか ひなんじょうほう ぼうさいきしょうじょうほう にゅうしゅ きけんどぶんぷ ちゅうい き 地域の防災訓練などに参加 避難情報や防災気象情報の入手 （ 危険度分布（注意「黄」）） the route you will use if you need to evacuate. There is the risk that weather conditions will Try to participate actively in local disaster prevention drills and You can obtain detailed information about evacuation sites, etc., on worsen from this point on. そうきちゅういじょうほう Alert Level 1 disaster prevention classes, etc., and always be aware of the the Higashihiroshima City website. ・Early Stage Advisory Information（早期注意情報） けいかい れべる Pay attention to disaster prevention weather （警戒レベル 1） importance of disaster prevention. information, and begin to prepare yourself for Map of >>> Higashihiroshima City website:

the possibility of a natural disaster. City Higashihiroshima https://www.city.higashihiroshima.lg.jp/soshiki/seikatsukankyo/14/ 2/1/bousai/saigaijoho/index.html Natural Disaster Protecting Yourself in a Yourself Protecting

42 43 If You Have a Problem... こま memo 困ったときは

■ If You Have Lost Your Passport ■ If You Have Lost Your My Number Card ぱすぽーと ふんしつ まいなんばーかーど ふんしつ パス ポ ートの紛失 マイナンバーカードの紛失

いしつとどけ 1. Submit a Notification of Lost Property（遺失届） at a Police 1. Contact the Personal Number Card Call Center, and apply to Station. have the use of the card temporarily suspended. 2. Make a note of the receipt number of the Notification of Lost Property. ◆Contact details 3. Contact the embassy or consulate of your country in Japan, (Open 24 hours a day, 365 days a year) and apply for reissuance. If you are calling in Japanese: 0570-783-578 If you are calling in a foreign language: 0570-064-738 (You can call in English, Chinese, Korean, Spanish and Portuguese)

2. Submit a Notification of Lost Property at a Police Station. 3. Make a note of the receipt number of the Notification of Lost ■ If You Have Lost Your Residence Card  ざいりゅう かーど ふんしつ Property. 在留カード の紛失 4. Apply at the Citizens’ Affairs Division in the City Office to have the My Number card canceled and reissued. ※ You will have to pay a fee for this. ★You should complete the formalities within 14 days of realizing that you have lost the card.

1. Submit a Notification of Lost Property at a Police Station. 2. Make a note of the receipt number of the Notification of Lost Property. 3. Complete the formalities for reissuance at the Hiroshima Immigration Services Agency. ※ Please take your passport with you.

Contact Details for Use if You Have a Problem or in an Emergency

44 45 memo memo

46 47 memo

48 きんきゅう だいやる Emergency Telephone Numbers（緊急ダイヤ ル ） Emergency telephone numbers can be used 24 hours a day, 365 days a year. They are numbers for emergency use. They cannot be used to ask questions or get information, etc.

ばん しょうぼう ■119 (Ambulance and Fire Brigade)（119番（消防）） ◆Medical emergencies (when an ambulance is needed because of an illness or injuries) ◆Fires ※The 119 number can be used in English, Japanese, Korean, Portuguese and Spanish, as well as in Japanese. If you cannot speak Japanese, you will be helped by a translator. Please wait on the line, and do not finish the call.

ばん けいさつ ■110 (Police)（110番（警察）） ◆Crimes ◆Traffic Accidents

What to Do if You Are Involved in a Traffic Accident ・Move your vehicle or motorcycle, and ensure the safety of the scene. ・If there are any injured people, first call 119 for an ambulance. ・Even in the case of a minor accident, be sure to call the police (110). If you try to settle the matter just between the parties concerned, you may face problems later, such as demands for exorbitant compensation payments.

Daily Life Issued April 2021 Published by: Higashihiroshima City Guidebook for Edited by: Civic Life Division, Civic Affairs and Environment Department, Higashihiroshima City Foreign Residents 〒739-8601 8-29 Saijo Sakae-machi, Higashihiroshima City