Trams to Newhaven Project

Dalmeny Street Logistics Hub

Logistics hubs information pack: Distributors

1. Introduction As per the notification letter recently issued to residents and businesses, main construction works to take trams to Newhaven will commence from London Road (at the Gayfield Square entrance) to Crown Place on 28 March 2020. For the duration of the works Walk will be reduced to one city bound lane and there will be no accommodation for stopping or loading, your area will be supported by a logistics hub that will be established in Albert Street. For your information, there will be three other logistics hubs supporting businesses on Leith Walk which will be located on Montgomery Street, Albert Street, Dalmeny Street and at the foot of the Walk. The purpose of this document is to provide the delivery Companies to Leith Walk (Lorne Street to Iona Street) businesses with the appropriate information required to access the Dalmeny Street logistics hub that will be put in place during the construction phase. Logistics hubs will provide support for large sized deliveries and the dispatch of items. The hub will consist of a site cabin, daytime storage and a designated offloading area for delivery vehicles. Our team will be on hand six days a week to assist delivery drivers with the transport of goods in and out of your premises using trolleys, cargo bikes and manual handling. Help will also be at hand for residents expecting large deliveries / removals such as appliances or furniture. The Hubs will provide on-street information to residents and businesses with an indoor seating area if they wish to come and discuss any issues relating to the project We request that all businesses please issue the trade pack to their respective distributers. An electronic trade pack is available to download from the Trams to Newhaven website www.tramstonewhaven.co.uk

2. General site information The setup of the Dalmeny Street logistics hubs will involve the placement of two cabins on street. General parking will be restricted at the location for the duration of the construction works. The hub will be operational from 8am to 6pm Monday to Friday and 8am to 3pm on a Saturday. The logistics hub will not be operational on Sundays. Deliveries out with these hours must be managed by the businesses receiving the goods. Alternatively, deliveries could be rescheduled to fit within operating hours if assistance is required. This phase of the project will commence on the 28 March and is due to finish in Summer 2021. The logistics hub will be operational from 15 March and will be available throughout this phase of works. Further updates and information will be provided on site notice boards at hub locations and at several other locations along the worksite. Updates will also be posted on the Trams to Newhaven website www.tramstonewhaven.co.uk Should you have any further questions related to the operation of logistics hubs, please contact the team using Newhaven.tram@.gov.uk, phone 0131 322 1122 or contact us on live chat via the project website.

3. Trade Waste The project team have been in contact with trade waste contractors to advise them of the upcoming works and the required changes. Meetings have also been held with the City of Edinburgh Council who has extended the pick-up period trade waste presentation window? from 1 hour to 2 hours. Please contact your contractor to discuss with them and plan regarding a suitable location for the collection of your waste. As no stopping or loading will be permitted in the southbound running lane on Leith Walk, your trade waste bins will not be able to be collected from your premises and will need to be collected by your contractor from side streets. The drawing attached in Appendix 2 highlights areas in green that can be utilised for this purpose between Lorne Street to Iona Street. As per current arrangements, all waste bins should have the waste contractor’s name and logo detailed on the bins. Businesses that present trade bins within the collection areas should also have a sticker attached that identifies the business that the bin belongs too. This is to identify businesses that leave their bins in the hub areas for longer than is permitted. For bagged waste, trade waste vehicles can park at logistics hubs locations to collect from outside? local businesses. This will allow the trade waste contractors to collect and manage their own waste as they usually have prior to works starting.

2 Existing arrangements regarding use of public communal bins apply and these must not be used for your trade waste.

4. Direction to Logistics Hub Access to the hub on Dalmeny Street will be managed via pre-agreed routes in and out to ensure they run as efficiently as possible and to allow for better management of traffic flows in the area. Routes to logistics hubs will be clearly marked using signage, making it easier for you to follow the correct route in and out. You can find more information on how to get to the Dalmeny Street hub below in both map and text format. The address for the logistics hub is 22 – 4 Dalmeny Street, EH6 8RA. This will be easily identifiable using a Sat Nav. 5. Business deliveries Given that logistics hubs will be operating during core delivery times, we would ask where possible that all deliveries are scheduled during the hub’s hours of operation as out with these hours there will not be a dedicated support.

On Sundays, the logistics hubs will not operational. Parking for delivery vehicles, however, will still be available at hub locations, allowing delivery drivers to continue to deliver goods on a Sunday, albeit unaided by logistics officers.

Deliveries out with the hours stated above should managed by the business themselves. Parking at Dalmeny Street logistics Hub will be restricted to delivery vehicles only for the duration of the project. If a delivery vehicle arrives and there is no space available at the logistics hub parking bays, please wait in the identified overspill area on Iona Street, Lorne Street, Balfour Street, Street and Arthur Street. You can then contact a member of the logistics team at Dalmeny Street. Logistics Supervisors Number 07834345708 Each delivery vehicle will be given a window of 30 minutes to offload, deliver or collect goods. Timings will be enforced and monitored by our team throughout the works. We are keen to ensure we listen carefully to delivery drivers and so we encourage you to provide us feedback on drop off times and from this, allow us to modify our approach to allow our hubs to work as efficiently as possible If you receive or deliver multiple goods to businesses near one another, we would like to suggest consideration be given to a rationalisation of the number of vehicles dispatched to this location daily/weekly. This could be achieved by arranging bulk drop offs for multiple businesses at the same time. All delivery drivers coming to the site are asked to adhere to the time restriction rules to ensure other delivery drivers have time to complete deliveries. Our logistics officers at each location will be on-hand to manage and co-ordinate deliveries, so we would ask that you work with them to make the process as smooth as possible.

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6. Business deliveries There is a Support for Business package available to businesses on the route and details of this can be found on the project website under the ‘Supporting Businesses’ section. One of the initiatives is a voucher scheme through itison, where customers can purchase vouchers online to spend in local stores. So, for example, a customer buys a £5 voucher which gives them £10 worth of spend in participating businesses. Once the voucher is redeemed in-store by the business, the full £10 will be paid to the business by the City of Edinburgh Council. If you are a retail business interested in being part of this scheme please email [email protected] with the subject heading ‘Itison Business Registration’, leaving your name, name and type of business, email address and phone number and we will be back in contact with you with further details. 7. Hazards The table below identifies the local hazards in the area.

Category Hazard Schools • Lorne primary school which can be accessed from both Lorne Street and Jameson Place •

Route restrictions • Low / narrow bridges – none present. • Routes with weight restrictions – none present. • Speed restrictions – 10mph leading up to and within the operational hub area. • Traffic calming measures on accessing site from the main road. Please obey the 10mph speed limit and all relevant signage on display. • One way systems – Logistics officers will be trained as vehicle banksmen. A one-way system will be in operation, please obey all directional signage. • Major road works – During the Trams to Newhaven project road works will be on going, hub locations will be green to ensure easy way finding. • Priority to the Emergency services to be given at all times.

Resident/Local businesses and • Access to residents and local business must be logistics officers maintained at all times. • Be mindful of the restricted delivery times to the logistics hubs. • As logistics officers will not be construction people there will be no access to construction works/areas. • Logistics officers will be briefed daily on the hazards associated with the operation of the hubs.

4 Please also refer to the attached traffic management plan (TMP) in section 7 for further information. Delivery drivers will be asked to sign in for the first 6 weeks to help us to gain a better understanding of vehicle movements and, from this, establish patterns in the deliveries to and from businesses. There is zero tolerance to aggressive behaviour towards logistics officers and any other members of the Trams to Newhaven project team. In the event this occurs Police local authorities will be informed.

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8. Traffic Management Plan

The traffic management lay out for the Dalmeny street logistics hub location can be found in Appendix 2. This also highlights the Lorne Street primary School their children and teachers have access from both Lorne Street and Jameson Street, any required changes to these plans will be notified to the businesses in advance. Full traffic management plans for wider area can be seen on the Trams to Newhaven website www.tramstonewhaven.co.uk to allow planning routes to the logistics hub.

9. Considerate Constructors Scheme (CCS) Considerate Constructors Scheme (CCS) SFN and MUS, the contractors for the project are proud to promote the Considerate Constructors Scheme (CCS). Registering our projects with CCS helps us to maintain a firm focus on outstanding management, efficiency, awareness of local environmental issues, and a genuine consideration for our neighbours and the communities that we operate in. Code of Considerate Practice Considerate constructors seek to improve the image of the construction industry by striving to promote and achieve best practice under the Code. The Code of Considerate Practice outlines the Scheme's expectations and describes those areas that are considered fundamental for registration with the Scheme. The Code is in five parts as listed below. Each section of the Code contains an aspirational supporting statement and four bullet points which represent the basic expectations of registration with the Scheme.

Appearance Constructors should ensure sites appear professional and well managed. Respect the Community Constructors should consider their impact on neighbours and the public. Protect the Environment Constructors should protect and enhance the environment. Secure everyone's Safety Constructors should attain the highest levels of safety performance. Value their Workforce Constructors should provide a supportive and caring working environment. Secure everyone's Safety Constructors should attain the highest levels of safety performance

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10. Contact Information Please feel free to contact any of the logistics team on the Trams to Newhaven project. They operate an open door policy and welcome any feedback you may have in respect of the project. They can be contacted via our logistics manager below or via the Trams to Newhaven email address [email protected]. by phone: 0131 322 1122 or via live chat through the project website.

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11. Appendices Appendix 1 This survey will help identify problems and allow the hubs to operate more efficiently. We ask that all distributers please complete the survey and email responses to [email protected]. Company Name: Name of individual:

Position: Date: Email: Signature:

Contact Number:

What size of vehicles will be used to deliver goods/materials or equipment to businesses?

Do the vehicles have vulnerable road user safety kits fitted?

Are any specific parking arrangements required?

Are any specific unloading arrangements required?

If it is required, how do you intend to provide your driver with safe access/egress onto their vehicle for unloading purposes in accordance with the Work at Height Regulations? If it is required, how do you prevent your driver from falling from the rear of their vehicle during unloading/loading operations in accordance with the Work at Height Regulations? Who is the point of contacts within your organisation (i.e. if there is a 1) problem with a delivery or 2) an emergency)? Is there any other information that you feel the Trams to Newhaven project need to be aware of prior to deliveries commencing at logistics hub locations that may affect the health and safety of either your driver or another operative/ bystander at these locations?

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12. Appendix 2 Traffic Management Plans Dalmeny Street Logistics Hub