CONSUMER GRIEVANCE REDRESSAL FORUM NORTHERN REGION, KOZHIKODE. (Formed under Section 42(5) of Electricity Act 2003) Vydyuthibhavan, Gandhi Road, Kozhikode -673011 Telephone Number -0495 2367820 [email protected]

PRESENT

BEENA GOPINATH. S : CHAIRPERSON

LEKHA RANI R : MEMBER II

ROBIN PETER : MEMBER III

OP NO.192/2018-19

PETITIONER :

Sri.Ibrahim Thamsir, Beliyamola House,Badiadka Pilankatta, -671543.

RESPONDENTS :

1. Assistant Executive Engineer, Electrical Sub Division, ,P.O.Chengala,-671541

2. Assistant Engineer, Electrical Section , Kasaragod District-671543 ORDER

Case of the Petitioner:-

The petitioner, Sri.Ibrahim Thamsir,resident of Badiyadka, Kasargod district, comes under the jurisdiction of Electrical section Badiyadka, complaints that there has been drastic voltage fluctuation/drop in his surroundings/premises and electronic gadgets could not be operated. The worst affected area is the water pumping system. The minimum required voltage of 180 is never fulfilled and line voltage continues to the very low level of 140V. The embarrassed petitioner, though approached the section office and customer care center on several occasions, no permanent solution was found. Being fed up with the infrastructure provider, the complainant approaches the Forum to resolve the issue at the earliest.

Version by the Respondent:-

The written statement filed by the Assistant Executive Engineer, Electrical Sub Division Cherkala on behalf of Respondent 1 and 2.

With reference to the above petition it is submitted that an estimate for separate LT 3 phase feeding arrangement to Pilankatta area has been prepared and sanctioned for better voltage in that area. The work has been started as per the sanctioned estimate. The grievance of the petitioner will be redressed at the earliest.

Submitted the above facts for the favorable consideration of the Hon’ble Forum.

2 Discussion, analysis and findi ngs :-

The hearing of the case was convened on 02.5.2019 and the representative of petitioner was absent where as the respondent was present.

The petition is with regard to the persisting drastic drop of voltage from some time ago. The voltage drop is such that even the water pump motor does not function. There were several representations from the part of petitioner for its improvement but to no avail. The licensee have made it clear that an LT 3 phase feeding arrangement at Pilankatta area is sanctioned and the work is on war footing. As and when the work is over the entire area of Pilankatta would be provided with rated voltage. Hence the grievance will be redressed in a short while.

As the respondent is duty bound to provide better flow of qualitative power, the Forum decided to direct the respondent to develop the infrastructure within least possible duration. As regards the correct voltage, the Regulation 7 demands that the licensee should maintain the specified voltage level. It is stated that the variation of voltage should come within the specific limit of 6% on higher side and 6% on lower side in the case of LT supply. In the present case it is stated that the voltage level is as low as 140 Volt. Therefore immediate arrangements are to be initiated to provide a rated voltage.

3 DECISION:-

1. The petition is closed.

2. The licensee is directed to ensure that the proposed work is completed within the stipulated period and uninterrupted quality power is supplied as propounded in the Regulation.

th Dated this the 07 day of June, 2019

Sd/- Sd/- Sd/- Robin Peter Lekharani R. Beena Gopinath S. Member III Member II Chairperson Endt.on CGRF-NR/OP /192/2018-19 / 163 dated : 07- 6-2019

Forwarded to: 1) Sri. Ibrahim Thamsir, Deputy Manager(Projects) Ascend Telecom Infrastructure, Door No.32/2987,II Floor,Salamiya Building, Ayisha Road,Eranakulam, Kochi-682019. 2) The Assistant Executive Engineer, Electrical Sub Division, KSEB Ltd, Cherkala, Kasargod District. Copy submitted to: Chief Engineer (Distribution –North Malabar ), Kannur. Copy to: 1. The Secretary, KSEB Ltd., Vydyuthibhavanam, Thiruvananthapuram.

2. Deputy Chief Engineer, Electrical Circle, Kasaragod. 3. The Executive Engineer, Electrical Division, Kasaragod. 4. The Assistant Engineer, Forwarded Electrical Section Cherkala, Sd/- KSEB Ltd., Kasaragod District. Chairperson