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Analysis of Complaints

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Analysis of Complaints Analysis of complaints From 1 April to 30 September 2018 the Unit reached findings on 268 complaints concerning 206 items (normally a single broadcast or webpage, but sometimes a broadcast series or a set of related webpages). Topics of complaint were as follows: Table 1 Topics of Complaint No of Complaints No of Items Harm to complainant 12 12 Harm to third party 8 8 Infringement of privacy 4 3 Bad example (adults) 2 2 Political bias 85 38 Other bias 22 20 Factual inaccuracy 82 78 Offence to public taste 9 9 Offensive language 1 1 Offence to religious feeling 15 10 Violence 1 1 Sensitivity and portrayal 10 9 Racism 6 5 Sexism 3 3 Standards of interviewing/presentation 4 4 Commercial concerns 4 3 Total 268 206 In the period April to 30 September 2018, 28 complaints were upheld (12 of them partly) – 10.5% of the total. Of the items investigated in the period, complaints were upheld against 25 items (12% of the total). 5 complaints, about 5 items, were resolved. The bulletin includes summaries of these cases. Standards of service The Unit’s target is to deal with most complaints within 20 working days of receiving them. A target of 35 days applies to a minority of cases (71 in this period) which require longer or more complex investigation. During the period 1 April to 30 September 2018 2018, 85% of replies were sent within their target time. Summaries of upheld/resolved complaints Today, Radio 4, 27 October 2017 Complaint In an item on the conclusion of a report to the UN Security Council that the Syrian government had been responsible for a sarin gas attack on the town of Khan Sheikhoun the previous April, an interviewee, Reza Afshar was introduced as working for Independent Diplomat (an organisation which provided diplomatic support to unrecognised governments), having worked previously at the Foreign Office. A listener who disputed the conclusion of the report complained that the interview had been poorly conducted and that no mention had been made of Mr Afshar’s status as a Syrian opposition spokesman. Outcome The interview had been properly conducted, but the terms in which Mr Afshar was introduced gave an impression of neutrality which was misleading to listeners. Partly upheld Further action The Today team have been reminded of the importance of providing sufficient background information on interviewees to enable listeners to calibrate their comments. Elizabeth I’s Secret Agents, BBC Two, 30 October & 6 November, 2017 Complaint A viewer complained that these two episodes of the three-part documentary series gave the misleading impression that Fr John Gerard, a Jesuit priest, had known of, or been complicit in, the Gunpowder Plot. Outcome Fr Gerard had given the plotters communion shortly before they attempted to execute their plan, but the only evidence of his knowledge or involvement was provided under torture by a servant of one of the plotters, who withdrew his confession when it became clear that he was to be executed in any event. The final sentence of the 30 October broadcast and two sequences in the 6 November broadcast gave the impression that Fr Gerard’s knowledge or involvement was a matter of established fact, and this was misleading to viewers. Upheld Further action The two episodes were edited in the light of the finding before being re-broadcast. Inside Out, BBC One (South West), 30 October 2017 Complaint The programme included an item on “legacy prosecutions” of British former soldiers in connection with incidents during their service in Northern Ireland. It featured the case of Dennis Hutchings, who is facing charges arising out of the fatal shooting of John Pat Cunningham, an unarmed man with learning difficulties, in 1974. On behalf of Mr Cunningham’s family and on its own behalf, the Pat Finucane Centre complained that the amount of time and sympathetic attention devoted to Mr Hutchins in the item led to an unacceptable lack of balance, and that the item had been misleading in relation to the issues arising from such prosecutions. Outcome The story’s claim to attention in a regional programme rested on the fact that Mr Hutchings is resident in the region, and it was in keeping with the audience’s expectations that the main focus of the item should have been on him. The views of Mr Cunningham’s family and their supporters were presented in a manner which met the requirements of due impartiality in this context and made clear that their feelings were no less entitled to consideration than those of Mr Hutchings. However, the item included a contribution from a supporter of Mr Hutchings in which he described “on the run” letters issued to former paramilitaries as “effectively…letters of immunity”. As the letters in fact provide for future prosecution in the event of new evidence coming to light, and as the description passed unchallenged, it created a misleading impression in relation to the issues under discussion. Partly upheld Further action The findings of the ECU have been conveyed to the production team. The reason for the upheld part of the complaint has been explained to staff and they have been reminded to challenge any similar assertion should it arise in the future. BBC News (6pm), BBC One, 30 November 2017 Complaint A report on the latest net migration figures included a contribution from a Welsh businessman introduced as speaking from the point of view of an employer. A viewer complained that his affiliation to UKIP had not been made clear. Outcome The speaker is a prominent member of UKIP in Wales and one of the party’s parliamentary candidates. As his political affiliation might have had a bearing on viewers’ judgement of his contribution, it should have been made clear. Upheld Further action The programme has been reminded that there are occasions on which we may need to make it clear to the audience that contributors are associated with a particular viewpoint. The Alternativity, BBC Two, 17 December 2017 Complaint The programme followed Danny Boyle’s visit to the West Bank as he took up Banksy’s invitation to produce a nativity play outside his Walled Off Hotel in Bethlehem. A representative of BBC Watch complained that it included a number of statements which were misleading and biased against Israel. Outcome Of the three statements complained of, two were consistent with due accuracy in a context where the focus was on Danny Boyle’s experience and impressions rather than reportage of the situation in the West Bank. However, the narrator’s statement that Thousands of Palestinians had been “imprisoned for refusing to leave their land” was misleading in a context where it could not be understood as a reference to the large number of arrests relating to the more general issue of the occupation of the West Bank and opposition to Israeli actions. Partly upheld Further action The programme will not be repeated in its present form. Anti-Semitism row MP Naz Shah gets Labour role, bbc.co.uk Complaint The article reported the appointment of Naz Shah MP as shadow equalities minister. A representative of the Muslim Council of Britain complained that it was misleading, biased and derogatory to refer to Ms Shah as “Anti-Semitism row MP” (she being now widely regarded as a “sincere friend” of the Jewish community), and that the article failed to provide essential context in the form of comments by the then President of the Board of Deputies of British Jews. Outcome As Ms Shah had been disciplined by the Labour Party in 2016 for sending social media messages which she had acknowledged to be anti-Semitic, it was neither misleading nor biased to refer to the incident in the context of her being given the equalities brief, and the phrase “Anti-Semitism row” was a legitimate encapsulation of the matter. However, as the incident was such as to raise questions in the minds of readers about Ms Shah’s suitability for her new role, the article should have made clear that her expressed desire to strengthen her relationship with the Jewish community had been accepted as sincere by the Board of Deputies. The addition of a paragraph to that effect, including a quote from the Board’s then-President, sufficed to resolve this aspect of the complaint. Resolved BBC News (10pm), BBC One, 1 August 2018 Complaint A viewer complained that a report on the financial crisis at Northamptonshire County Council failed to mention which political party runs the authority. Outcome In view of the political controversy arising from the situation in Northamptonshire, the item should have made clear that the Council is Conservative-controlled. Upheld Further action The programme team has been reminded of the need to refer to the political background of elected bodies as and when editorially relevant. BBC News (10pm), BBC One, 24 February 2018 Complaint A report from east Ghouta in Syria included footage which originated from the “White Helmets” group. A viewer complained that the footage had not been identified as coming from a third-party source. Outcome The response at the previous stage of the BBC’s complaints procedure had acknowledged that this was a mistake, and said that editors had been reminded of the importance of ensuring that such material is correctly attributed. In the view of the ECU, this sufficed to resolve the issue of complaint. Resolved Brexit : All you need to know about the UK leaving the EU, bbc.co.uk Complaint A reader complained that the article misrepresented the relative strength of Sterling by saying it had “regained its losses against the Dollar” since its fall in value immediately after the 2016 Referendum.
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