ABSL Czech Republic and the at Ab-Inbev SSC Prague

Czech Republic: Where the great things happen

4th Annual Conference of the Association of Business Service Leaders

17 – 18 October 2016

ABSL | 1 About ABSL

ASSOCIATION OF BUSINESS SERVICE LEADERS

We invite all companies from the business services sector to become Members of ABSL

Core Supporting About ABSL Membership benefits members members

Association of Business Service Leaders Voting rights in ABSL general meeting (ABSL) was founded by 15 founding Nominating candidates for Management members in 2013. Board for election by the general meeting

The Association is alignedCzech with the successRepublic: Suggestion rights for new members of ABSL in Poland and Romania, which Leadership in work streams as per have been at the vanguard of the growth Association of Business Service Leaders in the Czech Republic defined objectives of the association in Business Services over the last 5 years Where the greatKnowledge accessthings and sharing & happennetworking and is one of the most significant member Companies which are interested need to fill out the Supporting Member or associations in the region. Full access ABSL governmental network Member Application form and send it to new ABSL address: Process Solutions, Benefit from publicity and PR Jugoslávská 29, 120 00 Prague 2, Czech Republic. Please state “ABSL” on the envelope. Economical and business advisory

[email protected] www.absl.cz Join us now and get 2016 for free! Grafická úprava a sazba: www.copygeneral.cz If you register for ABSL before end of 2015, you won’t have to pay a membership fee for 2016! Find more information and download a member application form at www.absl.cz.

® ABSL 2016 Všechna autorská práva v této publikaci jsou vlastnictvím ABSL. Pokud není relevantním ustanovením práva stanoveno jinak, veškeré použití, reprodukce, duplikování, úprava, přizpůsobení nebo další využití této práce jako celku nebo jejích částí, ať už jakýmkoliv způsobem, bez předchozího písemného souhlasu držitele autorských práv Companies which are interested need to fill out the Supporting Member or Member Application form and send it to the ABSL je porušením autorského práva. address: Association of Business Service Leaders in the Czech Republic, Hvězdova 1734/2c, 140 00 Prague 4, Czech Republic.

2 | ABSL ABSL | 3 About Czech Business Services Current ABSL members

Business Services is one of the largest employers in the country and is growing every year as new companies come to appreciate the benefits of setting up their operations in this country. The Czech Republic is the second largest country for Business Services in CEE - and there is strong competition from other countries in this space. The Association of Business Service Leaders in the Czech Republic (ABSL) has formed to give the business services industry a common voice to help shape its environment and destiny.

MISSION VISION GOALS

ABSL is a platform for enhanced Our vision is to promote ABSL is a source of branch dialogue and collaboration within Business Services to become knowledge, expertise and best the Business Service Community. one of the key local industries practices. ABSL initiates a number We advocate Business Services and help the Czech Republic to of activities aimed at stimulating to create a better business be one of the most attractive growth of the Business Services environment for our members locations for Business Services sector as well as increasing the and ensure the sustainable and in Europe. investment attractiveness of the long term development of the Czech Republic internationally. industry.

ABSL Member Activities 2016

ABSL Report 2016 Launch - Jan 26

HR Club events JNJ, Prague March 10

Edwards Services, Brno June 9

Performance Club events Infosys BPO, Brno March 22

Knowledge sharing on key topics plus site visits at ABSL members PwC, Prague April 28

AB InBev, Prague tbc

HR Survey for Business Services Grafton Recruitment May / June ABSL / Grafton Charity Run Prague May 14 Great sport activities and competition for SSC employees! ABSL Chapter Meetings Brno 20 January

Informal networking events to meet other business service leaders Ostrava 6 April

Prague 26 April

ABSL Events for University Students Ostrava (VŠB-TUO) 27 Jun - 1 Jul Presentations for students given by leaders Prague, Brno tbc of Czech business centres ABSL Annual General Meeting Prague May 24 How are we doing and what can we change in the coming years? ABSL Academy launch Prague / Brno tbc

ABSL CEE regional investor event London November ABSL Annual Conference & ABSL Diamonds Putting the Czech Rep. on the International Prague Oct 17-18 Map of Business Services

Source: CzechInvest 2014 4 | ABSL ABSL | 5 Members of the Board of Directors

Ota Kulhánek, Accenture Services Jonathan Appleton, ABSL Ota has been working in the SSC / BPO industry for Jonathan is the Managing Director of ABSL Czech last 10 years. Since 2011 he has been leading the Republic which represents the interests of Global internal SSC for Accenture in Prague. From 2003 to ACCA Shared Service Centres and Outsourcing firms in 2011 he had been working in the BPO area, lastly he the Czech Republic, one of Europes top outsourcing was leading Finance & Accounting BPO for Accenture destinations. Jonathan has over 20 years in the Czech Republic. His areas of expertise are: experience in the CEE region and previously was a SSC / BPO market and management, finance and director at PwC Czech Republic where he supported accounting, project management and operational Business Services clients in the Czech Republic and excellence. across CEE.

Tomáš Frkal, Process Solutions Katka Benešová, ACCA Since 2008 Tomáš has been Managing Director of the Katka is Head of ACCA Czech Republic, Slovakia & Czech office of Process Solutions. In 2013 he held the Hungary. Katka has been building the ACCA market position of Chairman of the Finance Committee of the and brand recognition since the local Prague office American Chamber of Commerce in the Czech Rep. has opened in 2003. She is customer focused and Previously he was working for international tax advisory builds strong relationships with ACCA stakeholders firms and as an in-house tax counsel at some large utility in CEE. She has been involved in finance professional companies. His areas of expertise are: leadership and training and people talent development for over 13 development of a small BPO organization and business years while working for ATC International and Arthur development in the area of professional services mainly Andersen. She is a member organization of the CIPD accounting, payroll and trust services. (Chartered Institute of Personnel & Development), in the area of HR management.

Adam Kiwalski, Siemens Jan Skoták, Infosys From 2004 Adam was involved in creation of captive Jan is Infosys BPO Regional Center Head, responsible SSC for Philips in Lodz Poland where later on he for Infosys BPO presence and operations in the Czech held number of leadership positions. In 2007- Republic. In addition, he drives client relationships 2011 Adam worked in Infosys BPO where he was and business growth for a portfolio of Fortune 500 managing European consulting practice - Business companies across Europe, US, and Brazil. He is a Transformation Services. From 2012 he works as Head member of Infosys Global Management Council. Jan Operational Excellence at captive SSC of Siemens has been with Infosys for 10+ years and has been the in Prague. His areas of expertise include: SSC/BPO founding member of the team that has built Infosys market, process excellence, project management, BPO presence in the CEE region. He has managed outsourcing operations, development of back-office the first Infosys BPO global operations from the CEE services. region and subsequently played several operational, sales, and strategic roles in Europe and US. Your partner for real estate success

Andrea Hepnerová, SAP BSCE Roman Pavloušek, Edwards Andrea is a senior executive leader with broad Roman is an experienced executive director with experience in business consulting, project management a broad experience in finance & accounting, IT, Tenant Representation Services: and SW implementation projects. As a Managing risk & compliance and operations. He is currently Director of SAP BSCE, Andrea is leading business leading Global Finance SSC function for global ▪ Designing ideal strategy for future office accommodation services organization, based in Prague, employing manufacturing company Edwards Ltd, having ▪ Market overview of buildings matching given criteria 750+ people and providing administrative and business responsibility for managing centralized finance services to SAP employees and customers globally. processes (Procure-to-Pay, Order-to-Cash, Record- ▪ In-depth financial and non-financial analysis of stay vs. go options Andrea is heading Global Data management (GDM) to-Report, Information Provision&Analysis) and ▪ Optimization of the overall accommodation costs

organization with teams operating in Prague, Germany, leading over 130 staff in centres based in Czech ▪ Negotiation and evaluation of lease term proposals US, Singapore and Philippines and covering data Republic and South Korea. Wheremanagement delivery, the global data great governance, as things happen ▪ Support with legal negotiations well as related projects.

Design & Fit-out Services: CzechPetr Podlipný, Republic: ČEZ Korporátní služby ▪ Strategic consultancy on existing and future premises Petr worked with PricewaterhouseCoopers as audit ▪ Review of space and flexibility needs professional, also responsible for developing of audit strategy ▪ Architectural design of new space for companies operating SSCs model. In 2012, Petr has ▪ New office project management joined CEZ Group accounting SSC as a Director responsible for design of SSC strategy, further increase in efficiency of ▪ Cost, time and quality management SSC’s accounting process, scope increase by integrating ▪ Fit-out and refurbishment services additional subsidiaries and further integration of accounting process in CEZ group. Another Petr’s responsibilities include development of client service management and efficient quality reporting to internal clients. jll.cz officefinder.cz

6 | ABSL ABSL | 7 ABSL Strategic Partners 2016

About Grafton Recruitment The Grafton Recruitment company was established in 1982 in Ireland and is a leading provider of HR and consultancy services. It is one of the biggest independent European companies searching for employees across all sectors and positions of employment. Grafton Recruitment, s.r.o. was established in 1994 and is currently represented by 14 office throughout the Czech Republic. Grafton Recruitment offers effective recruitment solutions, whether this is in relation to a one-off search for employees or large-scale recruitment for the private or public sector. It also specialises in agency employment in the form of temporary assignment and prepares tailor-made outsourcing solutions and complete assurance of recruitment services by management of the whole process as the main supplier. It is also a leading provider of outplacement and consultancy services, as well as assuring selection of employees using an assessment centre and special tests, and also offers consultancy services in the field of human resources.

About Kinnarps Kinnarps is a family driven Swedish company offering workspace interior solutions, with 200 showrooms all over Europe. Kinnarps has full control over the complete chain, from sourcing of raw materials, production, logistics, delivery, to installation and after- service. Kinnarps has become a global company meeting customer’s expectations not only for the items of furniture, but also for the entire range of related services. Kinnarps is a recognized expert on design and ergonomics of the office environment. The company’s main target is aimed at ensuring comfortable, healthy and motivating working conditions. Everything you need to make life better at work. www.kinnarps.com

About JLL JLL is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. JLL operates in 80 countries from more than 230 corporate offices. On behalf of its clients, the firm provides a comprehensive range of real estate services including: Tenant Representation, Project Management, Architectural and Fit-Out Solutions, Integrated Facilities Management, Property Management, Agency Leasing in Offices, Retail and Industrial, Investment Sales & Acquisitions, CITY PROFILE Corporate Finance, Valuation & Appraisals and Research & Consultancy. JLL was established in the Czech Republic in 1992 as one of the very first international real estate firms to enter the market. Since 1992 our firm has A Guide to the Business Services Sector become a leading provider of real estate services in the Czech Republic, with an international, multi-disciplined team comprising 85 professional and support staff. OSTRAVA!!! PASSERINVEST 0ABSL �JL[ gra!t2DI G R O U P

8 | ABSL ABSL | 9 Conference sponsors 2016 ABSL Strategic Partners 2016

About PWC About Skanska Diamond sponsor PwC Skanska Property Czech Republic, a subsidiary of Skanska Commercial Development Europe, specializes in commercial property development. PwC helps organisations and individuals create the value they’re looking for. When designing and constructing, Skanska focuses on energy saving We’re a network of firms in 157 countries with more than 195,000 people solutions and reduction of carbon emissions, water management and who are committed to delivering quality in assurance, tax and advisory waste minimization. For each building, Skanska aims to meet the strictest services. PwC refers to the PwC network and/or one or more of its member environmental criteria to obtain LEED Platinum certificate. Besides the firms, each of which is a separate legal entity. green measures, Skanska cares about healthy working environment and PwC Czech Republic well-being of the occupants as well as creating a new place in the location and adding to the community. Workplaces that foster innovation and In 1990, Coopers & Lybrand and Price Waterhouse established offices in productivity increase value for the tenants by offering excellent work the Czech Republic. The worldwide merger of these two organisations in environment where the tenants´ employees can succeed and thrive. 1998 created PwC. Today, PwC employs more than 600 employees and Reference projects to mention are City Green Court, first building on 26 partners in the Czech Republic. Our people, representing the cultures the Czech market with LEED Platinum certification for Core & Shell in of 22 countries and speaking 9 languages, have the global perspective combination with LEED Platinum for Commercial Interiors or Corso Court, needed to solve today’s complex business problems. We provide our clients recently completed project in Prague 8 – Karlín, which contributed to - including leading multinational and domestic companies and public sector the neighborhood and its tenants with spacious public garden. Currently, institutions - with innovative business advisory services and solutions. Skanska has a project under construction in Smíchov district called Five and the aim is to deliver a project that will be the most innovative office building on the Czech market. Second project under construction is Visionary in Holešovice with many special features such as running track on the roof, outdoor fitness area or open air cinema.

About ACCA Platinum sponsor ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants. We aim to offer business-relevant, first-choice qualifications to people of application, ability and ambition around the world who seek a rewarding career in accountancy, finance and management. We support our 188,000 members and 480,000 students in 178 countries, helping them to develop successful careers in accounting and business, with t h e s k i l l s n e e d e d b y e m p l o y e r s . W e w o r k t h r o u g h a n e t w o r k o f 100 offices and centres and 7,400 Approved Employers worldwide, who provide high standards of employee learning and development. ACCA works in the public interest. We actively seek to enhance the public value of accounting in society through international research and we take a progressive stance on global issues to ensure accountancy as a profession continues to grow in reputation and influence.

About Accenture Platinum sponsor Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to

10 | ABSL ABSL | 11 Conference sponsors 2016 Conference sponsors 2016

help clients improve their performance and create sustainable value About SAP Platinum sponsor for their stakeholders. Accenture in the Czech Republic has been operating in Prague since 1991 and in 2001 Accenture opened a new As market leader in enterprise application software, SAP helps companies of shared services centre. Currently the company employs more than all sizes and industries run better and achieve their goals. From back office 2,000 employees and is still growing. Accenture shared service centre to boardroom, warehouse to storefront, desktop to mobile device – SAP focuses on business process outsourcing, Operational Transformation empowers people and organizations to work together more efficiently and and Business Processes Expertise as a Service. Accenture offers a broad use business insight more effectively to stay ahead of the competition. SAP spectrum of services to foreign and Czech companies for whom we applications and services enable more than 251,000 customers to operate manage increasingly specialized business operations, such as finance, more profitably, adapt continuously, and grow sustainably. Operating in the HR, customer services, IT or procurement. Czech Republic since 1992, SAP has more than 1000 local clients including enterprises, financial institutions and government organisations. SAP Business Services Centre Europe (SAP BSCE), an independent subsidiary of SAP SE, has been present in the Czech market since 2004 as a multi-functional centre of shared services for SAP subsidiaries in Europe, Middle East and Africa. About Neoops Platinum sponsor N E O O P S More than 800 employees of SAP BSCE provide global support in the form of NEOOPS is a Czech company that specializes in delivering solutions that shared services and process management in human resources, finance and are based on industry innovations across the BPOs, SSCs, and services marketing. orientatedNEOOPS LOGO industries. Company expertise centers around the Robotic Process RGB COLOUR FINAL PDF

Automationdesigner maa - an innovative technology empowering business operations nils grunnet-jensen guldborgvej 27 to dkquickly-2000 frederiksberg automate their processes while reducing operational costs and t +45 40761620 [email protected]

improvingscale 1:1 process quality. In the last 12 months, NEOOPS has completed date: 200913 over 30 Robotic projects and automated more than 80 processes. The project scopes have ranged from the design of Robotic solutions, the implementation About CIMA/Hacket Group Gold sponsor of Blue Prism automation software, through to building Robotic capability for The Chartered Institute of Management Accountants (CIMA) is the world’s leading NEOOPS international clients. The client base is principally in Central/ Eastern and largest professional body of management accountants, with over 227,000 Europe with robotic partnerships extending to the UK, Spain and Nordics. members and students operating in 179 countries. As CIMA continues to evolve NEOOPS stands for „New Operations“ and helps their expanding client base its qualifications portfolio to reflect employer needs and drive better business to achieve “New Operations” - self-sufficient, agile, automated. The company decisions, it has established a strategic collaboration with The Hackett Group to prides itself in enabling its clients to save costs, improve process quality and offer a professional development qualification in the global business services (GBS) attract new process scope into their organisations. and shared services (SS) sectors. This unique, comprehensive talent management programme is specifically tailored for GBS professionals in finance, IT, HR and procurement and combines CIMA’s training expertise with the best practices and intellectual property only The Hackett Group can provide. Together they are addressing the need to provide About Blue-Infinity Platinum sponsor structured professional certification, talent development and lifelong learning for Passionately digital: Headquartered in Geneva, Switzerland, blue-infinity’s the sector, whilst helping organisations around the world to build a road-map to 500+ award-winning experts strive to improve the way leading organisations achieving world-class standards by developing people, not just process. communicate and interact with their customers, employees, and partners The Chartered Institute of Management Accountants (CIMA) is the world’s leading through the digital solutions of tomorrow. and largest professional body of management accountants, with over 227,000 blue-infinity offers a unique combination of creative and technical skills to members and students operating in 179 countries. As CIMA continues to evolve design, implement and operate efficient solutions for digital transformation its qualifications portfolio to reflect employer needs and drive better business through our eight services and solutions: Digital Marketing, Digital CRM, decisions, it has established a strategic collaboration with The Hackett Group to Digital Commerce & Retail, Digital Services, Digital Tracking, Digital offer a professional development qualification in the global business services (GBS) Collaboration, Digital Process Automation and the Digital Workplace. and shared services (SS) sectors. With projects delivered to over 100 clients across the globe, blue-infinity This unique, comprehensive talent management programme is specifically has offices in Switzerland, Portugal, Hong Kong and the Czech Republic. tailored for GBS professionals in finance, IT, HR and procurement and combines In Prague, our 40+ experts understand the market and have provided CIMA’s training expertise with the best practices and intellectual property only solutions for prestigious clients for over 11 years. The Hackett Group can provide. Together they are addressing the need to provide structured professional certification, talent development and lifelong learning for the sector, whilst helping organisations around the world to build a road-map to achieving world-class standards by developing people, not just process.

12 | ABSL ABSL | 13 Conference sponsors 2016 Conference sponsors 2016

About Passerinvest Gold sponsor and shared services centres. In 2015 we served some 360 clients, selected 472 permanent workers and employed almost 11.000 agency workers with PASSERINVEST GROUP, a.s., founded in 1991 by Radim Passer, is a purely Czech development and investment company whose name is associated with the a monthly average of nearly 6.500 workers. multifunctional, modern complex BB Centrum (17 attractive buildings) in Prague 4. More about us at www.randstad.cz It is a multifunctional complex; it is a business centre, a place for housing, services, shops, restaurants and parks, along with a community center, a kindergarten and a primary school. BB Centrum is strategically situated near the key motorway and also providing own shuttle-buses. Thanks to that, it is an address for well- established international and local companies. The other major project is business center Nová Karolina Park which offers prime office, retail and parking space and is located in a newly-urbanized area of Nova Karolina in Ostrava. Both projects bring About Spinalis Gold sponsor unique combination of shops and restaurants opportunities, green parks and other amenities that makes convenient and comfortable environment that ensures long-term tenant’s satisfaction.

About Process Solutions Gold sponsor Process Solutions is an ex-Arthur Andersen Business Process Outsourcing Group now operating independent accounting business in Europe delivering services to local subsidiaries and business service centres of international companies. B y o ff e r i n g p r a c t i c a l s o l u t i o n s w e a i m t o d e l i v e r e n d u r i n g r e s u l t s i n p a r t n e r s h i p w i thourcliens. Why choose PS? A well-established and reliable provider of outsourcing services in the field of accounting, tax and payroll with own offices in five countries in Central and Eastern Europe. The solid background of an international group utilizing local know-how and cooperating with more than 20 partner companies throughout Europe. A team of carefully selected people with university background from the best local institutions. Focus on training and on-the-job development in a supervised environment ensuring the continuous professional career of all PS team members. An extensive portfolio of services provided to more than 500 clients. Passionately digital About Randstad Gold sponsor We are the pixel-pushing, Randstad plays a pivotal role in the world of work. We were founded in 1960 in code-creating, digital addicts of the Netherlands. Since then we have expanded our operations to 39 countries, tomorrow. A combination of having 4400 offices and some 29,000 employees and representing more than creative minds and technical 90 percent of the global HR services market. excellence, delivering solutions that make our clients proud. In 2008, Randstad Czech entered the local market by acquiring the company AYS Placements & Workshops, followed by an acquisition Start People Staffing Digital Marketing in 2010. Digital CRM Digital Commerce & Retail Our network of 22 offices is distributed uniformly all over the Czech Republic. Digital Tracking & Analytics We offer permanent and temporary work solutions – permanent placement, Digital Services executive search, agency workers (staffing), inhouse solutions as well as a Digital Collaboration wide range of other HR services. We specialize in projects of business services Digital Process Automation Digital Workplace

ake digital transforation happen. Visit blue-inﬁnity.com 14 | ABSL ABSL | 15 Agenda

4th Annual Conference of ABSL (17th – 18th October 2016) Czech Republic: Where the great things happen

Conference Day 1: 17 October 2016

15:00 – 16:00 Site Visits to leading Czech Centres. Exploring key themes.

AB InBev Recruitment and Retention strategies Centre 1

Siemens Robotics Implementation Centre 2

Pfizer Building a Pharma Finance centre of excellence Centre 3

ABSL Diamonds Gala dinner at Boccaccio hall

17:30 Registration – by invitation only

18:30 Welcome + VIP moderator

18:45 – 21:00 ABSL Diamond Awards – categories. Shine Bright in Business Services.

21:00 Networking & Roman Pokorny jazz concert

Conference Day 2: 18 October 2016 Programme | Hotel GrandioR

8:30 – 9:00 Registration & refreshment

9:00 – 9:45 Welcome Address, ABSL Survey 2016-17

ABSL update 2016. Czech Business Service sector growth, trends and challenges. ABSL Diamond Awards

9:45 – 10:30 JLL / Skanska The Future of Workplaces Speakers: Kevin Turpin (Head of Market Research CEE, JLL), Alexandra Tomášková (Leasing Manager, Skanska Property Czech Republic), Karen Williamson (EMEA Research, JLL) The way organisations work, their real estate needs and the functionality of the buildings they occupy are facing profound changes. This session will explore some of the emerging trends and technologies that will reshape real estate and look at how leading occupiers are adapting their workplace to improve the user experience.

10:30 – 11:00 Czech Government / CzechInvest The Importance of business services for the Czech economy. Government Support and Incentives. Speaker: Marcela Kolveková (Director of Investment Projects Support, CzechInvest) The Government support and incentives that are currently available to support further growth of the Czech business services sector.

11:00 – 11:30 Sponsors Exhibition & Networking Coffee break

16 | ABSL ABSL | 17 Agenda Agenda

11:30 – 12:00 Grafton Recruitment Mann+Hummel Winning recruitment strategies in Business Services. Strategic examples with Czech Speaker: Pavel Kalčík (Manager IT, companies. Mann+Hummel) Speaker: Jonathan Hill (Managing Director CEE, Grafton Recruitment) The presentation of Pavel Kalčík shows, Grafton Candidate Survey 2016 with an emphasis on employee preferences in the Business although the service centre finds itself in Services sector. This is a unique survey collected continuously from March to August of this Vysočina region, we are in the middle of year. It deals with topics such as jobseeker’s motivation, mobility or use of social networks word for MANN+HUMMEL Group and must for a job search. In the second part of the presentation, Grafton will introduce one of its key strategically cooperate with the universities clients, the company Webhelp Enterprise Solutions Sales Czech Republic, represented by and secondary schools. Mr. Huseyin Ozden. Mr Ozden will share their current experience in recruiting people in the challenging labour market. 15:00 - 15:30 Kinnarps NEOOPS 12:00 – 12:30 PricewaterhouseCoopers Transforming your work environment as a Panel discussion: How to prepare and run Training curriculum for business service centres tool to lead robotics projects. True stories. Speakers: Olga Cílečková (Director, Corporate Treasury, PwC) Speaker: Beata Osiecka (CEO MD, Kinnarps Speakers: Jan Rapala (Director / Founder Developing the business services professionals with respect to company strategy and its long- Polska) NEOOPS) term needs. Examples of training programmes with Czech Business Services companies. In this interconnected digital world your Panelists: Jakub Novotný (AB InBev), Radka work environment can have a big impact Bellissimo (Jarden Business Services Group), 12:30 – 13:00 ACCA on the success and happiness of your Tomáš Kolman (OKIN BPS), Siemens (Adam The Talent Equation: Addressing the critical talent challenges facing organisations employees. But when was the last time you Kiwalski), Robert Sgariboldi (Panalpina) Speaker: David Hand (Head of Global Business Services, ACCA) looked at it? NEOOPS Business Services Clients sharing Faced with transformative finance delivery models, an increased rate of technological their successes and challenges when change and a new generation of workers displaying different career aspirations, how are preparing and running robotics projects. organisations ensuring they attract, develop and retain the best talent now and in the future? 15:30 - 16:00 SAP blue-infinity 13:00 – 14:00 Networking lunch Light it up blue. Autism at work – changing Digital solutions for effective talent strategy lives. Speakers: Pierre Alexandre Riera (Senior STREAM A STREAM B Speaker: Andrea Hepnerova (Managing Partner and Business Development Director, Director, SAP Business Services) blue-infinity), Charles Reading (Business 14:00 – 14:30 Panalpina Strategy and Relationship Manager) CIMA / The Hackett Group Program Autism at Work (A@W) provides Making a winning business case World-Class Global Business Services (GBS) - a unique and socially innovative approach In a changing employment market, using the Speaker: Robert Sgariboldi (Regional Overview & Trends to attract talent. So, besides attracting right tools and processes to identify, attract and retain talent is key. Explore with blue- Business Service Center Manager / Managing Speakers: Tom Bangemann (Senior VP extraordinary talent, SAP is changing its infinity how digital solutions are transforming Director, Panalpina) Business Transformation, The Hacket Group) culture and work environment, while extending the perspective of diversity in the Talent Strategy in the modern workplace. How can Robotic Process Automation (RPA) Drivers behind GBS development, GBS Prague Business Services Centre. enable extended competitive advantage of a trends, selected metrics and best practices CEE based Business Service Centre? A story of RPA deployment in a recently built captive Overview of Talent Management in GBS & 16:00 - 16:30 Everest Group Certified GBS Program shared service centre in Prague. Group panel discussion: Leading Czech Centres Heads/Investors & Advisors Driving growth in Czech business services – building for the future 14:30 - 15:00 ADP / Mann+Hummel Accenture Speakers Anurag Srivastava (Vice President, Everest Group) Building Strategic University programs Evolving Customer relationship in Digital age Discussion about the growth and building the business services sector in the Czech Republic for talent development Speaker: Paul Van Beveren (Managing Director, Accenture Operations, EMEA ADP 16:30 - 16:45 Conclusion & END Delivery) Speaker: Josef Kozler (Director, CoE Pilsen, Accenture’s technology vision and how ADP) 16:45 - 18:15 Networking cocktail reception it impacts the services we provide to our Corporate cooperation with the University clients and the relationships we build with in order to acquire graduates directly them. We can consider today’s technology from the source through the accredited and digital evolution a third industrial course „German Payroll“ lectured by the revolution which will disrupt the business internal ADP corporate professional trainer. we are in! The main purpose of the cooperation is recruitment and the brand awareness.

18 | ABSL ABSL | 19 Conference Speakers

WHAT WE DO?

Jonathan Appleton Ota Kulhánek Jakub Novotný ABSL ABSL AB inBev

Jonathan is the Managing Director Jakub is a lead for robotics deployment Ota has been working in the SSC WHY of ABSL Czech Republic and the at Ab-Inbev SSC Prague. Before he NEOOPS? / BPO industry for last 10 years. Director of the PwC’s Academy in the was for 8 years leading continuous Since 2011 he has been leading the Czech Republic, supporting Business improvement and transformation internal SSC for Accenture in Prague. Services clients across CEE with projects, firstly as a Big4 consultant From 2003 to 2011 he had been learning solutions and qualifications. and now as an internal project working in the BPO area, lastly he Jonathan has worked with manager, in both service and was leading Finance & Accounting multinationals in finance and training manufacturing environments. BPO for Accenture in the Czech in many parts of the world and PwC Republic. His areas of expertise are: now has Academy operations in SSC / BPO market and management, over 50 countries across the Globe NEOOPS-inzercia-148x210mm-vyber.indd 1 19/09/16 18:04 finance and accounting, project providing clients with the highest management and operational levels of learning and business

20 | ABSL ABSL | 21 Conference speakers Conference speakers

David Hand Bio Paul Van Beveren Ing. Josef Kozler, MBA, LL.M. Charles Reading Pierre-Alexandre Riera Anurag Srivastava ACCA Accenture ADP Blue-Infinity Blue-Infinity Everest Group

David Hand is Director of Global Since 2008 working as the Director Charles Reading consults with blue- Pierre-Alexandre Riera is a Senior Vice President, Global Sourcing Business Services for ACCA, a role CoE at ADP Employer Services Ceska infinity on digital transformation Partner at blue-infinity who advises research he has held for the past 3 years. Republika, a.s. focused on BPO Payroll solutions our clients based in the blue-infinity’s largest clients on He leads ACCA’s shared service Services. Before used to work as a Czech Republic. He brings innovative how to modernize and increase the Anurag is a Vice President with Everest and outsourcing strategy globally, Site Manager at Progroup AG in the ideas to create opportunities through effectiveness of their Talent Strategy Group and is based in the London developing partnerships with scope of the High-Tech production of disruptive strategies. through digital transformation. office. He has rich experience in organisations, government and corrugated boards and as a Property leading projects across topics such as employers in the sector. Manager at FS CCE Pilsen. Publicated location optimisation, benchmarking following expert books: Economics, (cost and talent), captives/global Prior to joining ACCA, David spent Management and Marketing in-house centres (GICs), and 15 years in various roles with major briefly; Graduating in Marketing industry-specific sourcing trends. multinationals such as GE and and Management; Graduating in Anurag advises buyers, GICs, service AstraZeneca. He began his career as Economics. Holding a State stock providers, and country associations / an accountant in a UK-based BPO, broker licence. investment promotion agencies. and has since gained experience in both captive an BPO organisations He also leads Everest Group’s in a variety of positions including Locations InsiderTM subscription and transition management, SSC set-up, the MAP MatrixTM offering. Quality Director and Finance SSC leader. He has over 11 years of professional experience, across consulting and Currently based in the Netherlands, research. Anurag’s experience David has lived in a number of on locations optimization and different countries including benchmarking topics ranges across Malaysia, Hungary and the United verticals (banking, financial services, States. retail, energy, professional services), functions (IT, business process, contact center, engineering/R&D), and regions (North and South America, Europe, Asia Pacific. Prior to joining Everest Group, Anurag was a Manager with Evalueserve. He holds a Bachelor’s degree in Technology from the Indian Institute of Technology Kharagpur.

22 | ABSL ABSL | 23 Conference speakers Conference speakers

Jonathan Hill Radka Bellissimo Kevin Turpin Karen Williamson Beata Osiecka Ing. Pavel Kalčík Grafton Jarden JLL JLL Kinnarps MANN+HUMMEL Service, Czech Republic

Managing Director Managing Director Central & Eastern Radka is the Head of Jarden Business Kevin Turpin, Director, Head of Director - EMEA Corporate Research Managing Director and CEO of

Europe. Services Group overseeing F&A services Research and Consultancy for the Kinnarps Polska, Head of CEE Region Pavel has been working at delivery for over 25 EMEA based Central & Eastern European region at Karen Williamson is a Director within MANN+HUMMEL for almost 10 He manages operations performance Legal Entities of Newell Brands, an JLL’s EMEA Corporate Research team. Born in 1966. Responsible for building JLL. years. From the early beginning he She is responsible for analysing the Kinnarps brand in Poland since and organization in the Czech American Consumer Brands company. Kevin is managing a team of 16 has been leading and developing 1991. Republic, Slovakia, Poland and Radka has 20 years of experience in researches who closely monitor corporate real estate, location and IT department. Recently he took Hungary. Jon previously served as Management Consulting, Business and report on the commercial real market trends across the EMEA region She graduated from Warsaw School of over a Managing Director role in the Managing Director at Hays Czech Process Outsourcing & Shared estate markets of 6 main CEE country including economic and real estate Economics, International Trade Faculty. company. His areas of expertise are: IT Republic, where he managed both Services, Transition, Change & Project markets: Poland, Czech Republic, market analysis, portfolio research, She was improving her professional & SAP, SSC market and management, the Prague and Brno branches. Prior Management supporting variety of Hungary, Romania, Slovakia and CRE strategy, and regular engagement skills in Canada, Switzerland and project management and operational to that, he held the post of Regional projects and clients in a number of Serbia. with a range of corporate clients. Sweden. A strong enthusiast of excellence. Operations Manager for Asia Pacific industries across EMEA and North Kevin is also coordinating a wide Karen appears frequently in the press teamwork, change management and at Reed and was Managing Director at America. Under Radka’s leadership, the range of publications and market and is a regular speaker at industry emotional intelligence. Thanks to her CVO Group. Jarden Business Services Group team analysis covering the Office, Retail, events and conferences. In addition passion to new trends in working created only in 2015, is on the way to Industrial/Logistics and Investment to research advisory and strategy environment and Next Office™ build a strong service delivery platform markets. Having worked for JLL for support for clients, Karen has also expertise, Kinnarps in Poland is enabling its internal customers to grow over 11 years, based in Prague, Kevin developed a number of white papers known as a leader in the area of office and achieve targeted business results. is regarded as one of the more senior on issues ranging from Workplace furniture and public space furnishing. and experienced researchers in the strategy, CRE organisational design to Beata Osiecka is Board member market. surplus asset disposal and emerging of Women Leadership in Business market strategy. Lately she has been Foundation in Poland. contributing to an in depth global She regularly practices a number of project on User experience. Karen is sports such skiing, skating and diving. based in London and has worked in Several years ago she conquered real estate and professional services Kilimanjaro. for over a decade. She holds an MSc in Real Estate, from Kingston University and an MA in History & Politics from the University of Edinburgh. She is an active member of CoreNet, the Society of Property Researchers and British Council for Offices. On 13 October 2014 he was nominated to be the managing director of Investment and Business Development Agency CzechInvest.

24 | ABSL ABSL | 25 Conference speakers Conference speakers

Jan Rapala Tomas Kolman Robert Sgariboldi Olga Cilečková Adam Kiwalski Alexandra Tomášková NEOOPS OKIN Panalpina PwC Siemens Skanska

Jan is the Managing Director and Tom leads the Automation Robert Sgariboldi has been Olga joined PwC in Prague in 2000 and Adam is Head Business Shared Alexandra works as Leasing Manager founder of NEOOPS. Programme at OKIN. Over the last accountable to set up Panalpina’s she transferred to the London office Services and Operational Excellence in Skanska since 2010. She is He has over 15 years of experience 10+ years, Tom has played various BSC in Prague over the past 3 years in 2005. In London, Olga worked as at Siemens. From 2004 Adam was in Business Process Outsourcing, responsible for leasing and marketing roles on business transformation to size of 200 professionals. Before a Director in corporate treasury and involved in creation of captive SSC of the projects. Latest reference Shared Services, Change and Project projects as a Transition Lead, Management across Europe, North that he has held various commercial commodity team stayed in London for of Philips in Lodz Poland where later project is Corso Court in Karlín, where Solution Architect, Business America, and Asia. and management functions within the 10 years in total. She has had 15 years on he held number of leadership she initiated numerous innovations Under Jan’s leadership, NEOOPS is Consultant and for the last 2 years Panalpina Group. He holds a Master’s of experience in corporate treasury positions. In years 2007- 2011 Adam and solutions that led to very enabling their growing client base to as Digital Guru and Automation Degree in Financial Management and and banking professional services. worked in Infosys BPO where he significant commecial success. benefit from the latest Innovations Architect. OKIN’s design thinking he is a Czech citizen. Olga is an expert in financial risk was managing European consulting in automating technologies, approach augments subject management, derivatives, hedging, practice - Business Transformation primarily focusing on Robotic matter expert human capital and cash management, funding and Services. From 2012 he works at Process Automation on Blue Prism process excellence with the latest liquidity management. Since 2015 Olga captive Shared Service Center of Technology platform automation technology to achieve is back in Prague, where she leads Siemens in Prague, Czech Republic. and deliver top performance level of department of Accounting Advisory His areas of expertise include: SSC/ “When I came across Robotic Process services for its clients. with focus on treasury area. Olga Automation technology I was amazed BPO market, process excellence, at how simply and quickly processes now leads also the PwC Academy project management, outsourcing could be automated. I immediately that design and deliver training and operations, development of back- began to imagine how the processes development programmes for PwC office services. at my clients could be rapidly clients. PwC Academy currently automated and bring immediate focuses on providing a number of benefits. Within a short space of time, international qualifications within I had founded NEOOPS – a company finance and accounting, human which enables operations to become resources, internal audit or project self-sufficient, agile, and automated” management area as well as building training curriculum for business service centres.

26 | ABSL ABSL | 27 FIELDS - LIMITLESS COLLABORATION Kinnarps’ new modular product series Fields is developed and adapted for active Conference speakers workplaces. With sofas, tables, screens and easy chairs, Fields adapts itself to the user. Whether you wish to socialise or need to work undisturbed, Fields has a space for ENJOY NEW FIELDS you.

Fields is designed by the Swedish designer OF DEVELOPMENT! Olle Gyllang from the Stockholm-based Propeller Design AB. A renowned design agency with extensive experience from the fields of product design, industrial design and design strategy.

„The foundation of Fields is a modular flexible system where it is possible to combine components and add functionality based on needs, context and place. We have created the building blocks and possibilities, from which the architects can continue to create good, functional and stylish environments.” says Olle Gyllang.

Fields’ modular and flexible design erases Tom Bangemann the boundaries between areas for meetings The Hacket Group + CIMA and working alone and connects the indi- vidual with the group, as well as making it possible for all staff to find their own space Tom Bangemann is Senior Vice President to work and be happy in. Business Transformation at The Hackett Group. He has been with The Hackett Group More at www.kinnarps.com for over 13 years in various regional and practice leadership roles. He has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on World-class performance in G&A, especially in the Finance function. His experience includes a set of over 100 globalization/sourcing projects (incl. shared services & outsourcing). Tom has worked in a range of industries and countries. REKLAMA_KINNARPS_FIELDS_210x148mm.indd 1 23.09.2016 11:08

He is a regular event speaker, chairman and panellist, and author (e.g. on “Shared Services in Finance & Accounting” published in February 2005). He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. WE

Tom chaired the Hungarian Shared Service Community for three years, and LISTEN, REACT advises other shared service initiatives and company boards (e.g. NWSSF and SSON), and established the Baltic Shared Service Community in 2010. Tom was a regular INITIATE Board member of a publicly listed software (procurement and finance) company for two years. He was also named “HR Superstar” by HRO Magazine in 2005, 2006 and 2007. Tom DELIVER received the award of “Thought Leader of the Year” from SSON in May 2010. Tom has a Master’s degree in Business & YOU GROW Economics from the University of Hanover (Germany) and an Honour Citation for his studies at California State University. He CEE RECRUITMENT LEADER IN PERMANENT, previously worked for Arthur Andersen in Poland Auditing and Consulting. TEMPORARY AND OUTSOURCED SOLUTIONS. 550 employees working in 35 offi ces in Europe across 20 specialisms. Czech Republic Slovakia CZECH REPUBLIC: Prague, Brno, Ostrava, Jihlava, Ústí nad Labem, České Budějovice, Plzeň, Zlín, Liberec, Olomouc, Hradec Králové, Kolín, Vysoké Mýto, Chomutov. HUNGARY: Budapest. Hungary POLAND: Warsaw, Cracow, Wroclaw, Lodz, Katowice, Poznan. SLOVAKIA: Bratislava, Košice, Nitra, Trenčín.

Grafton_inzerat ABSL_A5_09_2016_sirka.indd 1 27.09.16 12:03 Notes

ABSL Strategic Partners 2016:

Conference Diamond Sponsor and main Gala Awards sponsor:

Conference Platinum Sponsors

N E O O P S

NEOOPS LOGO RGB COLOUR FINAL PDF

designer maa nils grunnet-jensen Conference Golden Sponsors: guldborgvej 27 dk-2000 frederiksberg t +45 40761620 [email protected]

scale 1:1 date: 200913

City Sponsors:

30 | ABSL ABSL | 31 Association of Business Service Leaders in the Czech Republic Jugoslávská 29, 120 00 Prague 2 | [email protected] | www.absl.cz

32 | ABSL