Responsible Server/Seller Presentation

By: Daniel Delmore, M.S. Police Officer Wisconsin Dells Police Department

Table of Contents

 1. and Your Responsibility

 2. Recognizing and Preventing Intoxication

 3. Checking Identification

 Handling Difficult Situations Overview

 The sales and handling of alcoholic beverages result in serious responsibilities under Federal, State, and Local Laws.

 All employees shall be required to strictly abide by these laws to maximize efforts to protect guests from .

 This course shall build your skills to serve alcohol responsibly with results of: 1. Improved customer relations (protecting your customers) 2. Reduced liquor liability exposure (protect the public and you) 3. Enhanced business (protect your business) Goals

 This training will better equip you to: 1. Identify alcohol laws and your responsibility. 2. Recognize signs of intoxication. 3. Intervene where customers are intoxicated. 4. Prevent alcohol sales to underage persons. 5. Prevent alcohol related incidents. 6. Ensure all guests have a pleasant experience. Advantages of this Training…

 1. Satisfy more customers.

 2. Enable servers to better serve all customers.

 3. Increase professionalism of staff.

 4. Reduce business expenses and liability exposure.

 5. Enhance your business. Facts Regarding Alcohol Related Crashes

 Nearly 11,000 people are killed in crashes each year involving impaired drivers – nearly one-third of all traffic crashes.  An average of 30 people die in alcohol related crashes every day.  Annually, our nation’s police forces arrest an estimated 1.4 million persons for driving under the influence – 2013 statistics.  Alcohol related motor vehicle crashes kill someone every 51minutes and non-fatally injure someone every two minutes.  In 2013, 10,322 people in the U.S. died in alcohol related motor vehicle crashes, representing 31% of all motor vehicle deaths.  Countless other deaths and injuries non-driving related.  Annual cost per year; $59 billion.  Now, do you still want to chance serving an intoxicated person??? Definitions

 Adult – a person who is 18 years of age or older.

 Minor – a person who is under 18 years of age.

– 21 years of age and older.

 Underage Person – a person who is not of legal drinking age.

 Beer – a fermented malt beverage containing .5% or more of alcohol by volume.

 Intoxicating Liquor – all alcohol beverages (other than beer) containing .5% or more alcohol by volume, and all wines.

 Alcohol Beverages – a statutory term which includes beer, wine, and liquor. Review of….

 Class “A” Fermented Malt Beverage License.

 Class “A” .

 Class “B” Fermented Malt Beverage License.

 Class “B” Liquor License.

 Class “C” Wine License. Class “A” Fermented Malt Beverage License

 Authorizes the retail sale of beer and beer-based coolers, in the original sealed container, for consumption off the licensed premises.

 1. No sales to other licensees for resale;

 2. May sell in any quantity to the public;

 3. No beer sales between 12 a.m. and 6 a.m.

 4. May furnish customers with two 3 fluid ounce taste samples of beer between 11 a.m. and 7 p.m. Class “A” Liquor License

 Authorizes the retail sale of liquor and wine, in the original sealed container, for consumption off the licensed premises.

 1. No sales to other licensees for resale;

 2. May sell in any quantity to the public;

 3. May not sell intoxicating liquor and wine between 9 p.m. and 6 a.m.

 4. May furnish customers with two 3 fluid ounce taste samples of wine between 11 a.m. and 7 p.m. Class “B” Fermented Malt Beverage License

 Authorizes the retail sale of beer and beer based coolers for consumption on the licensed premises and for consumption off the licensed premises.

 1. No sales to other licensees for resale;

 2. May sell in any quantity to the public;

 3. Must be closed between the following hours: - Monday – Friday – 2 a.m. – 6 a.m. - Saturday – Sunday – 2:30 a.m. – 6 a.m. - New Year’s Eve – No closing required. **No off-premises sales between 12 a.m. and 6 a.m.** Class “B” Liquor License

 Authorizes the retail sale of liquor by the drink for consumption on the licensed premises, and in the original sealed container for off-premises consumption.  A single, open bottle of wine may be taken off premises if ordered with a meal and re-corked prior to being taken off premises.  1. No sales to other licensees for resale;  2. Off-premises sales of liquor, limited to 4 liters or less;  3. Wine may be sold in the original package, in any quantity, for on and off-premises consumption;  4. Closing hours the same as Class “B” Fermented License already discussed  5. A winery that has a Class “B” (wine only license) must close between 9 p.m. and 8 a.m. Class “C” Wine License

 Authorizes the retail sale of wine by the glass or in an opened original container for the consumption on premises only.

 A single, open bottle of wine may be taken off premises if ordered with a meal and re-corked prior to being taken off premise.

 1. No sales to other licensees for resale;

 2. Closing hours the same as Class “B.” **All retailers of alcohol may only sell to customers who are physically on at the licensed premises** Daylight Saving Time

 Wisconsin Statute 175.095 (2), states that daylight saving time begins at 2 a.m. the second Sunday in March and ends at 2 a.m. the first Sunday in November.

 As such, clocks are set ahead one hour at 2 a.m. the second Sunday in March. Thus taverns would close at 3:30 a.m. daylight saving time on this date.

 On the first Sunday in November, the clocks are set back an hour at 2 a.m.; taverns gain an extra hour and must close at 2:30 a.m. regular Standard Time. Training Requirements for Completion of the Responsible Beverage Server Training Course (Required as a Condition of Licensing)

 Applicants seeking a servers license must successfully complete an approved training course, such as courses offered by the Wisconsin Technical College System, or similar approved courses (see “Training” on the department’s web site at www.revenue.wi.gov

Exceptions for not having to retake the training course

1. The person is renewing their retail or an operator’s (bartender/sales clerk’s) license with the City. 2. The person was the agent (within the last two years) for a corporation that held a Class “A” Liquor, Class “B” Liquor, or Class “C” wine license. 3. The person held a retail license or an operator’s or manager’s license during the past two years. 4. The person completed such an approved course within the past two years. Note…

 A license is a privilege granted by the City to a person, partnership, or corporation to run a particular place for the time period specified, and just as one’s driver’s license can’t be used by another, an alcohol beverage license can’t be used by someone other than the licensee to sell alcohol beverages.

 Also, a person that violates this provision can have their, or the corporation’s beverage license revoked.

 The City may refuse to issue a license as long as it uses good judgment, and does not discriminate between applicants of such a license.

Sale of Alcohol Beverages

 The term “sale”, “sold”, or “sell” includes the transfer, gift, barter, trade, exchange, or any shift, device, scheme, or transaction whatever, whereby alcohol beverages may be obtained.

 If not a licensed establishment, giving away alcohol beverages or using any other device to evade the law relating to its sale is an unlawful sale!!

 The following are some examples of illegal transactions for an unlicensed premises: 1. A “free” drink with a meal; 2. A cover charge, whereby mix is furnished at a price, with “no charge” for liquor. 3. A “free” bottle of liquor tied into the sale of some other item. 4. The fine for this offense is not more than $10,000.00 or imprisonment for not more than nine months, or both. Seller’s Permit

 Every individual, partnership, corporation, or other organization selling tangible personal property in Wisconsin must have a Seller’s Permit.

 A licensee may not conduct business without a Seller’s Permit, which must be issued in the same name as the licensee. i.e. if the retail liquor license is issued to a partnership or corporation, the Seller’s Permit must be too; not to the agent, officer, or individual.

 For more information on this you may contact the Wisconsin Department of Revenue at (608)266-2776 or email at [email protected] Federal Tax Stamp

 Every retail licensee must file a Federal Special Occupational Tax Return before the beginning and before July 1 each year, and there after.

 The Special Occupational Tax Return (TTB Form 5630.5) is available from the National Revenue Center by telephoning, 1-800-937-8864. Licenses Framed and Posted

 All liquor and beer licenses must be framed and posted in the room where the business is carried on.

 Everyone visiting the business must be able to easily see the licenses in that room.

 Any related permits and licenses should be posted with the Alcohol Beverage License. Required Onsite Supervision of Licensed Premises

 Except in Class “A” beer premises between 12 a.m. and 6 a.m., one of the following must be present on all licensed premises during all business hours:  1. The licensee; or;  2. An adult member of the licensee‘s immediate family (actually living in the licensee’s household); or;  3. The corporation agent, (the agent’s immediate family members must have an operator’s license, if they supervise the premises in the agent’s absence); or;  4. The holder of a provisional operator’s license (issued to persons enrolled in the Responsible Beverage Server Training Course pending approval of an operator’s license by the City).  5. The holder of an operator’s or manager’s license. Continued…

 An adult working under the immediate supervision of any of the previous slide does not need an operator’s license. However, “immediate supervision” means that the licensed person must be able to watch and supervise each unlicensed person’s actions.

 In other words, the licensed person must be in the same room or area as the unlicensed person, near enough to see and talk to him/her, and to be able to actually supervise the unlicensed person.

 Also, an operator’s license is good in any premises in the municipality where it had been issued, but it may only be used in that municipality.

 Licensees may be prosecuted for not having the required supervision on their premises.

Sale to Intoxicated Persons

 Wisconsin Law defines “intoxicated” under statute number 51.45 (2) (f) as “a person whose mental or physical functioning is substantially impaired as a result of the use of alcohol or drugs.”  The Wisconsin Supreme Court has defined the term “materially impaired” or “substantially impaired” as used in the criminal code jury instruction by stating that material impairment “exists when a person is incapable of driving safely, or ‘is without proper control of all those faculties … necessary to avoid danger to themselves or others.’”  In the context of simply being an intoxicated person in a tavern, the standard to meet is much lower than the criminal code defines.  The question to ask yourself before another serving to the person would be, is the person without control of all the faculties necessary to avoid danger to themselves or others?  Example: staggering, stumbling, slurred speech, starting disturbances, droopy eyelids, falling asleep, etc.  Remember: It’s not about how many drinks the person may have been served, but how alcohol appears to be affecting the person. . Slurred Speech . Complaining about drink strengths.

. Swaying, Staggering, or stumbling . Argumentative.

. Aggressive or belligerent . Unable to sit straight . Obnoxious or mean

. Bloodshot/glassy eyes . Making inappropriate comments about others.

. Crude behavior . Loud, Noisy speech . Inappropriate sexual advances

. Speaking loudly, then quietly. . Foul language

. Making irrational statements. . Drinking to fast. . Depressed or sullen

. Ordering doubles. . Crying or moody.

. Extreme or sudden change in behavior. . Careless with money. . Overly animated or entertaining. . Buying rounds for strangers or the house. . Complaining about prices.

. Annoying other guests or employees. . Removing clothing

. Drinking alone . Letting cigarette burn without smoking.

. Lack of focus and eye contact. . Difficulty standing up.

. Bravado, boasting. . Unusual walk

. Difficulty remembering. . Boisterous

. Rambling train of thought. . Bumping into things.

. Slow response to questions or . Falling down. comments.

. Can’t find mouth with glass. . Spilling drinks.

. Falling off chair. . Trouble making change.

. Mussed hair . Difficulty lighting cigarettes.

. Disheveled clothing . Lighting more than one cigarette.

. Overly friendly to other guest or employees  Serving alcohol to a “Visibly Intoxicated Person” (VIP) is against the law. Visible intoxication is intoxication that you or other people can see. If you can tell on sight that a person has been drinking or possibly using other drugs, the person is visibly intoxicated.

4-5

Definitely Impaired Definitely

Drinking Responsibly Drinking Potential or Borderline Impairment Borderline or Potential –

– –

Guest is not consuming alcohol responsiblyalcohol not consumingisGuest Guest is consuming alcohol responsibly alcohol consumingis Guest you and someshowingis signsof impairment, Guest concerned are

   Level Three Level Level Two Level Level One Level Assessing Guests Assessing Understanding Civil Liability in Wisconsin

. In Wisconsin, the general rule is: There is no liability for serving, selling, or providing alcohol – 125.035 (2) of the statutes. . A person is immune from civil liability arising out of the act of procuring alcohol beverages for or selling, dispensing or giving away alcohol beverages to another person. . However, 125.035 (4) (a) states that the immunity provided above does not apply if the provider knew or should have known that the person served was under the legal drinking age of 21. . So, you may be held criminally and civilly liable for serving an underage person!!

Understanding Civil Liability in Wisconsin Continued…

 However, the statutes provide a defense to civil liability if all of the following occur:  1.) The underage person falsely represented that he/she had attained the legal drinking age.  2.) The underage person supports the representation with documentation that he/she attained the legal drinking age.  3.) The alcohol beverages are provided in good faith reliance on the underage person’s representation that he/she had attained the legal drinking age.  4.) The appearance of the underage person is such that an ordinary person would believe that he/she had attained the legal drinking age. Understanding Civil Liability in Wisconsin Continued…

 Also, since municipalities are tasked with the authority to issue liquor licenses under 125.10 of the statutes, the municipality would also be released of any civil liability for damages to any person or property resulting from the consumption of alcohol beverages.  The civil liability for serving underage persons provided by 125.035 of the statutes applies in both the commercial and social host settings.  Wisconsin does not impose any liability for serving people who have reached the legal drinking age in either setting…commercial or social host.  The two major Wisconsin court cases that imposed the liability for underage persons are:  1.) Sorensen v. Jarvis (1984)  2.) Koback v. Crook (1984)  NOTE: any questions concerning any type of liability should be directed to your legal representative. Refilled Liquor Bottles

 It is unlawful to refill any liquor bottle; you may not pour any substance into a liquor bottle, even the same brand of liquor.

 When a bottle is empty, deface its label and break the bottle. If the bottle has a Wisconsin tax stamp, deface this, too.

 You don’t have to break bottles saved for recycling; however, the labels must be defaced. Bottles saved for recycling must be placed in boxes marked, “For Recycling Only.”

 You don’t have to break empty ceramic decanters, but you must deface the tax stamp, if any. Identification Register

 It is recommended that every licensee keep an identification register book. This book is used to record the identity of a person who alleges he/she is of legal drinking age.  The book is also used to record the identity of a person who alleges that he/she is an underage person’s parent, guardian, or spouse and that he/she has attained the legal drinking age.  Record the date of purchase, type of identification used, and the address of the purchaser, then have the purchaser sign the book. Also, check the signature on the book from that on the person’s identification card used.  The “Proof of Age Register” may be purchased for a small fee from the Tavern League of Wisconsin, 2817 Fish Hatchery Rd. Fitchburg, WI 53713. (608)270-8591. or email at: info.tlw.org  This register may help you in your defense should you be challenged civilly for an injury that occurs to a person that purported to be the legal drinking age and turns out to have been under the legal drinking age. Inspection of Licensed Premises

 Licensed premises may be inspected by law enforcement officers during all reasonable hours, including all business hours.

 All rooms connected to the barroom, sales room, or storage area may be inspected as part of the licensed premises.

 Refusing to permit an inspection is grounds for revocation or suspension of the license.

 Liquor, beer, cigarettes, and personal property kept in violation of the statutes may be seized by law enforcement. Underage Persons Entering Licensed Premises

 An underage person accompanied by his/her parent, guardian, or spouse of legal drinking age may be on any licensed premises.

 An unaccompanied underage person may enter a Class “A” alcohol beverage licensed premises to buy items other than alcohol beverages.

 However, the underage person may not stay on the premises after their purchase.

 Note: your company policy can be more strict an not allow persons underage inside your establishment even if they are with their parent, legal guardian, or spouse of legal drinking age. Underage Persons Entering Licensed Premises

 An unaccompanied underage person may also enter a licensed premises if:  1.) He/she is an employee, resident, lodger, or boarder on the premises, or;  2.) He/she enters to do business other than amusement or the purchase or consumption of food and beverages, or;  3.) He/she enters to buy food in a restaurant whose “principal business” is serving food, or;  4.) The premises is a hotel, drug store, grocery, bowling center, service station, indoor golf simulator facility, vessel, private tennis or soccer club, ski chalet, golf course or clubhouse, racetrack, indoor or outdoor volleyball court, curling club, billiards center having 12 or more billiards tables, privately owned fishing business that is open to the public for a fee, car operated on a railroad, a regularly established athletic field or a county or municipally owned public facility, or a center for visual or performing arts, or; Underage Persons Entering Licensed Premises

 5.) The premises is in a state park or forest or a park owned by an agricultural society receiving state aid.  6.) The premises has a Class “B” beer or Class “B” liquor license and the underage person is there to do business at an auction or flea market. In this case, the underage person may not enter any room where alcohol beverages are sold, furnished, or possessed.  7.) The premises has a Class “B” beer or Class “B” liquor license and the underage person is in a room where no alcohol beverages are sold, furnished, served, or consumed by anyone when the underage person is present. This applies only if the municipality adopts an ordinance allowing it, and the police department must authorize, in writing, the presence of underage persons on the date of the authorization. Also, a separate authorization is necessary for each date on which underage persons will be on the premises. Underage Persons Entering Licensed Premises

 8.) The underage person is on Class “B” or Class “B” licensed premises, on a date specified by the license, when no alcohol beverages are consumed, sold, or given away.

 The licensee, the agent named on the license, or a person with an operator’s license must be on the premises unless all alcohol beverages are in locked storage.

 The licensee must notify the police department, in advance, of when underage persons will be on the premises.

 9.) The underage person enters and remains in a dance hall, or banquet or hospitality room attached to a Class “B” licensed premises, for the purpose of attending a banquet, reception, dance, or other similar event. Underage Persons Entering Licensed Premises

 10.) The underage person is at least 18 years old, and is working under a contract with a licensee, permittee, or corporate agent to provide entertainment for customers on the premises.  11.) The premises is issued a temporary Class “B” (picnic) beer license and the licensee is authorized to permit underage persons on the premises by the official or body of the municipality that issued the license.  Note: When the purpose of the above exemptions (that is, bowling, dining, recreation, etc.) can be accomplished without the underage person being in the barroom or other areas where alcohol beverages are sold or consumed, the underage person may not enter or remain in such areas (State of Wisconsin v. Ludwig Lanes). Underage Persons Entering Licensed Premises

 Summary, no retail licensee may permit an underage person, not accompanied by a parent, guardian, or spouse of legal drinking age, to enter any part of the licensed premises for any purpose except those just stated. Sales and Service of Alcohol to Underage Persons

 An underage person accompanied by a parent, guardian, or spouse of legal drinking age may be sold or served alcohol beverages in any licensed premises (125.07 (1) of the Wisconsin Statutes)

 However, your company policy can be more strict, and not allow such.

Non-Alcohol Beer

 Wisconsin 125.02, classifies “alcohol beverages” as those containing .5% or more alcohol by volume.

 Beverages that contain less than .5% alcohol by volume are not classified as “alcohol beverages.” Thus, these beverages are not regulated by the statues, and may be treated the same as water, sodas etc. and may be sold and consumed, regardless of age. Refusing Service to an Underage Person

 When you refuse service to an underage or suspected underage person, be firm, but always express your regret. Do not sound authoritative or judgmental. You should also avoid embarrassing the person.

 Give reasons for your actions:

 1.) “I’m sorry, but it’s illegal to serve an underage person.”

 2.) “I’m sorry, but I can’t serve you without valid identification.”

 3.) “I’m sorry, but our company policy will not allow me to let you enter the bar, or serve you alcohol.” Employment of Persons Under 18 Years of Age

 Minors under 14 years of age may not be employed where alcohol beverages are sold except that minors as young as 12 may be employed at such places if their parents own the business.

 Minors 14 and older may be employed where alcohol beverages are stored, sold, or served if they are not serving, selling, dispensing, or giving away alcohol beverages.

 This applies to all places licensed to sell alcohol beverages, including stores, service stations, taverns, and restaurants. Other Laws Relating to Underage Persons  Alcohol beverage licensee permitting unaccompanied underage persons to unlawfully enter the premises are subject to a forfeiture of not more than $500.00  A person selling or furnishing alcohol beverages to an unaccompanied underage person is subject to a forfeiture of not more than $500.00, or imprisoned not more than 30 days or both.  The alcohol beverage license of any person committing a violation shall be suspended for:  Not more than 3 days if a second violation is committed within 12 months of a previous violation.  Not less than 3 days nor more than 10 days if a third violation is committed within 12 months of the two previous violations.  Not less than 15 days nor more than 30 days if a fourth violation is committed within 12 months after committing three other violations.  Note: The permittee and the licensee for the establishment may both be cited for the same violation. Wisconsin’s Valid Forms of Identification

 125.085 (1) (a) defines an official identification card as a valid driver’s license issued under 343 of the Wisconsin Statutes.

 …(1) (b) – valid identification card issued under 343 of the Wisconsin Statutes.

 …(1) (d) – valid United States Military card which must have photograph and date-of-birth.

 …(1) (e) – valid United States Passport with photograph.

Identification procedures Do’s and Don’ts when you become Suspicious

DO Ask for 2nd, or 3rd forms of ID DO Contact Police for problems DO Keep the ID {Statute 125.039} You have the right to refuse to accept questionable I.D. {Statute 125.085}

DO NOT Try to Physically restrain suspect DO NOT Stock pile/store confiscated ID’s – turn them over to the police department Identification Checking Guide

 Check the card’s expiration date – if expired it’s not valid identification.

 Watch for “duplicate” on the card. If they have a duplicate, maybe someone else has the original , and one of them is lying.

 People with false identification rarely carry backup documentation, whereas most people have several forms with their true name on the forms. So, ask for other items with their name when you suspect false identification.

 Ask some basic information on the card, such as address, exact date of birth, middle initial, or spelling of last name. If they can’t answer the basic questions you can refuse service and tell them to leave. Things to look for…

 Glue lines on document.  Bumpy surfaces by the picture or date of birth.  Any surface area inconsistent with the rest of the I.D. usually indicates tampering.  Overlay of reprinted numbers (and shadowy or cloudy image) which indicates the I.D. may have been opened to alter numbers.  Missing spots on the State logo.  Comparison to legitimate D.L. or I.D. Letters and numbers; size of lettering and numbers.  Use a black light and magnifying glass to check for security features on the card such as micro print.  Bend the card, feel it. How does it feel compared to an authentic card.  Check the corners of the card. Are they well rounded and smooth or uneven and jagged? This is one of the best methods for detecting false cards.  Use an I.D. Checking Guide.

Things to look for in Wisconsin Identification No longer valid Wisconsin Driver’s Licenses

Prior to 09-20-2005 – appearance – still After 09-20-2005 – appearance – still valid!! valid!! Hidden Driver License Information

 First letter of Driver’s license = first letter of last name (Married = letter and numbers change).

 Example:

T231-2808-4176-05

T = First initial of last name.

[8 – 4] = 1984 as birth year. Susan C. Test

Rear Feature…

This is not a black line...it actually reads “Wisconsin” over and over and you will probably need a magnifying glass to see it. Driver License Information (New License)

 Pink background “Wisconsin” over and over.

 Blue strip at top (Name and DOB over and over.)

 Under 21 turned lengthwise

Wisconsin Identification Cards 55

Green background “Wisconsin” over and over.

Blue Strip at top (Name and DOB over and over).

Under 21 turned lengthwise Rear Feature…

This is not a black line...it actually reads “Wisconsin” over and over and you will probably need a magnifying glass to see it. Latest Wisconsin Driver’s Licenses

“Real ID” symbol

Initial of first/last name and last two digits of year of Filled with micro print of birth Wisconsin all over the front side Note: you will need a magnifying glass to see to features Initial of on the left and the first/last name micro print of and last two Wisconsin. digits of year of birth

Patrol Procedures Civil Liability for Retaining I.D.

 No person who holds a license or permit, and no employee of such person is civilly liable for retaining a document presented as proof of age for a reasonable length of time in a good faith effort to determine whether the person who presented the document is an underage person or to notify the police department of a suspected violation of carrying a false I.D.

The Average DWI Violator...

Drives While Intoxicated 80 Times Each Year

Sunday Monday Tuesday Wednesday Thursday Friday Saturday 1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31

Once every four or five nights!

II-5

OWI Convictions Appearing on Wisconsin Driving Records from 01-01-1989 to 12-31-2009

 1st offense = 370,406  2nd offense = 103,777 Total offenders = 540,801  3rd offense = 39,657  4th offense = 15,958  5th offense = 6,608  6th offense = 2,722  7th offense = 1,008  8th offense = 395  9th offense = 153  10th offense = 69  11th offense = 25  12th offense = 11  13th offense = 6  14th offense = 4  15th offense = 1  16th offense = 1 Fatal Crash Risk Wisconsin VS. The World in OWI Penalties

Soviet Union-1st offense revoked for life Norway - 3 weeks hard labor 1 year license suspension 2nd offense license is revoked for life France- 3 year loss of license 1 year jail $1000.00 fine Finland- 1 year jail at hard labor Wisconsin VS. The World in OWI Penalties

Turkey-suspects are escorted 20 miles out of town and forced to march back under escort England- 1year license suspension and/or $10,000.00 Malaysia-suspect is jailed; if he is married his spouse is also jailed El Salvador- 1st offense EXECUTION by firing squad

Common Symptoms of Alcohol Influence

Blood Alcohol Concentration

0.03 0.05 0.08 0.10

Slowed Increased Impaired Poor Reaction Risk Vision Coordination Taking

Preventing Guests from Becoming Intoxicated

 As a seller or server of alcohol, you must do everything possible to ensure that guests do not become intoxicated. This can sometimes be a difficult task, but you can do some simple things. These practices may help guests drink responsibly:

 1.) Offer water: drinking alcohol causes dehydration, making guest thirsty.

 2.) Avoid over pouring when mixing drinks.

 3.) Avoid serving the guest more than one drink at a time.

 4.) Avoid free food items that are salty (e.g. peanuts, pretzels, chips) as this will make a guest more thirsty and cause them to drink more alcohol.

Handling Difficult Situations: Guests Attempting to Leave the Premises

 Try to convince the guest not to drive or go out walking around by not being judgmental and expressing your concern.  Ask for the guest’s keys, and tell him/her if they insist on driving or attempt to drive you will call the police. You may only ask for and cannot demand the keys. If person attempts to drive or drives, contact the police and give the person’s make, model, color, license plate number, and direction of travel.  Arrange alternate transportation…asking a sober companion to drive, offering to call a guest’s friend or relative, or calling a taxi.  Your best practice may not be to just “throw out” an intoxicated guest, but you can’t refuse them from leaving either. If your concerned about the person whether they would be driving or not, simply call the police department for assistance so we may all avoid any type of tragedy. Handling Difficult Situations

 You may face situations that could become violent. If you are faced with these situations you should:

 1.) Make a reasonable effort to anticipate problems to help prevent injuries.

 2.) Notify your manager early on, and pay close attention to the guest.

 3.) Call the police, and don’t assume the situation will resolve itself because it usually will not.

 4.) Separate guests from situations, and follow your company policy on the physical touching or restraining of a violent guest.