2017 STATEMENT OF BUSINESS ETHICS Dear Associates,

Thank you for your hard work and commitment to JCPenney.

We have been in business since 1902. A lot has changed over that time, but one thing that remains the same is the commitment to our core values of: • Creating a work environment with high ethical standards; • Treating all associates with dignity, respect, courtesy and honesty; and • Dealing fairly and honestly with our customers, business partners, shareholders, fellow associates, and communities where we do business.

Each year we review and republish the Statement of Business Ethics and ask our associates to renew their commitment to these standards by reading the Statement of Business Ethics and acknowledging their agreement. The Statement of Business Ethics sets out the standards and guidelines by which we promote a culture of compliance and integrity here at JCPenney. If you find yourself in a position where you are unsure about how to proceed, the Statement of Business Ethics is here to help. If you need to report a concern about a possible violation of ethics, law or company policy, or if you need additional information, the Statement will tell you where to find help and how to voice your concerns.

The Statement of Business Ethics has my full support and the support of our Board of Directors. You have our pledge to uphold the Company’s reputation and commitment to the highest standard of integrity and we ask the same of each of you.

Thank you again for your time and efforts.

Sincerely,

Marvin R. Ellison Chairman of the Board and Chief Executive Officer

2 Table of Contents

RAISING CONCERNS...... 4 POLITICAL ACTIVITIES...... 17 MANAGEMENT AND HUMAN RESOURCES...... 4 MEDIA RELATIONS...... 18 JCPLine...... 4 COMMUNICATIONS...... 18 ETHICS AND COMPLIANCE OFFICE...... 5 PROTECTION OF NO RETALIATION FOR RAISING COMPANY PROPERTY...... 18 GOOD FAITH CONCERNS...... 5 OUR INTELLECTUAL PROPERTY...... 19 CONFLICTS OF INTEREST...... 6 JCPENNEY’S CONFIDENTIAL INFORMATION...... 19 RELATIVES...... 7 OTHER COMPANIES’ INTEREST IN COMPETITORS...... 7 CONFIDENTIAL INFORMATION...... 20 RELATIONS WITH SUPPLIERS...... 8 INFORMATION SECURITY...... 20 SOLICITATION OF SUPPLIERS FOR NON-PROFIT ORGANIZATIONS...... 8 PROTECTION OF GIFTS, MEALS AND CUSTOMER INFORMATION...... 21 ENTERTAINMENT ...... 9 LOANS...... 11 ASSOCIATE PRIVACY AND FORMER ASSOCIATES...... 11 PERSONAL ACTIVITIES...... 22 TAKING A CORPORATE OPPORTUNITY...... 12 SOCIAL MEDIA...... 22

WE OPERATE ETHICALLY PRODUCT SAFETY...... 23 WHERE WE DO BUSINESS...... 12 HEALTH AND SAFETY...... 23 WE PROVIDE EQUAL THE ENVIRONMENT...... 24 EMPLOYMENT OPPORTUNITIES...... 12 IN CLOSING...... 25 FINANCIAL INTEGRITY...... 12 AMENDMENTS AND SECURITIES LAWS...... 14 EXCEPTIONS...... 26 ANTITRUST...... 15 RESOURCES...... 26 BRIBERY & ANTI-CORRUPTION PROHIBITIONS...... 15 BRIBERY OF PUBLIC OFFICIALS...... 16 COMMERCIAL BRIBERY...... 17

3 What are my responsibilities as a manager Raising Concerns Q: to encourage ethical behavior? As a JCPenney associate, you have the freedom First and foremost, lead by example. and responsibility to make JCPenney better A: Discuss ethics and compliance in staff every day. Freedom and responsibility begin and town hall meetings. By your words with fostering a culture of open communication. and actions, demonstrate to associates Sometimes it may seem easier to stay quiet or that they should feel comfortable asking look the other way when someone violates our questions when they have a concern or policies, but doing nothing can result in serious something just doesn’t seem right. A consequences to you, your fellow associates and/ manager should never discourage an or the Company. Honest and ethical workplaces associate from talking to any member of are built by dedicated associates who are willing leadership, Human Resources or JCPLine. to speak out against unethical and illegal behavior. Remind associates that they will not be As an associate, it is your responsibility to report retaliated against for reporting good faith violations of our Statement of Business Ethics concerns about potential violations of law, (“Statement”), JCPenney policies and the law. ethics or JCPenney Company policy. Below are several ways that you can express a concern, ask a question or make a suggestion. Management and Human Resources Your managers and Human Resources are available to you any time you want to ask questions, express any concerns or make suggestions. This includes questions about hours, schedules and other terms and conditions of your employment. You may raise an issue at any level, but starting with your manager or Human Resources is probably the best first step. JCPLine JCPLine is operated by an organization independent from JCPenney. It is another resource — available around the clock — that you can use to raise work-related concerns or other issues, What happens when a call is placed including issues involving ethics, legal compliance, Q: to JCPLine? employee relations, accounting, asset protection, JCPLine is answered by an organization safety and environmental practices. A: independent from JCPenney. A live You may contact JCPLine toll-free at 1-800-527-0063, operator will ask you a series of questions to gather information about your or you may visit www.JCPLine.com. Associates and others outside the may call concern. If you choose, you may remain a toll-free or local international number. A anonymous when you contact JCPLine. directory of numbers by country is available at The information you provide will be forwarded to the appropriate department www.JCPLine.com. (e.g., Human Resources, Legal, Asset If you choose to raise a concern, the more Protection or Internal Audit) for review and information you provide, the better the Company action. Your concerns will be investigated will be able to investigate and take appropriate promptly and treated in as confidential a action. If you choose, you may remain anonymous manner as possible. when you contact JCPLine. May an associate call the JCPLine if he/she Q: does not speak English? Yes. The JCPLine has interpreter services A: that can translate over 200 different languages. 4 I saw a fellow associate doing something Ethics and Compliance Office Q: that seemed unethical, but I’m afraid to report the suspected violation. Should I While you are more likely to resolve work-related be concerned about getting myself or this issues by speaking directly to your manager associate in trouble or harming either of or Human Resources, you can always contact our reputations? JCPenney’s Ethics and Compliance Office directly at [email protected]. No. You should report any suspected A: violation in good faith. JCPenney will not retaliate against anyone who raises No Retaliation for Raising concerns in good faith. Your concerns will be investigated promptly and treated in Good Faith Concerns as confidential a manner as possible. The report made by you and the associate’s JCPenney has a strict policy against retaliation, so misconduct being reported are two do not hesitate to raise an issue regarding possible separate issues that will be dealt with legal, ethical or JCPenney policy violations. independently of each other. We are Associates who have made a good faith report all expected to perform our duties with will not be subject to any adverse action or integrity and are accountable for our consequences. Retaliation is not tolerated. own actions when conducting business for JCPenney.

Someone in my group used JCPLine to Q: raise a concern about a safety issue. I’m upset that he did not come to me first, so I am not going to promote him. Is this okay?

No. We encourage associates to report A: concerns in good faith, and we do not retaliate against associates who raise concerns in good faith. Deciding not to promote this person because he reported a concern to JCPLine is retaliation that is not acceptable and could lead to your termination. In addition, retaliation is unacceptable no matter which method an associate uses to voice their concern (through management, Human Resources or JCPLine). If you believe you have been retaliated against, please contact one of these resources immediately.

5 May I serve on the board of directors of an Conflicts of Interest Q: outside enterprise or organization? Every single day, JCPenney relies on its managers If you plan to serve on a board, you must and associates to uphold its ethical principles. A: obtain approval from your manager, make JCPenney cannot spell out every possible situation a full and prompt disclosure through the that you might face. Instead, JCPenney relies on Associate Kiosk and wait for a response your good judgment. This means being aware before accepting the position. In addition, of potential conflicts of interest, where your officers must obtain the approval of their personal life (activities, relationships or financial manager and the CEO before accepting affairs) could inappropriately influence, or appear a position on the board of directors of to inappropriately influence, your judgment in a private or publicly traded company performing your responsibilities at JCPenney. as well as any charitable organization. You are expected to avoid activities, interests or For further guidance on how to make a relationships that would create a conflict of interest disclosure, click here. or the appearance that a conflict of interest might exist. This is neither intended, nor will be applied, to I want to start my own business while prohibit you from exercising your rights protected Q: working my full-time job with JCPenney. Is by federal labor law. this allowed?

You need to make a full and prompt disclosure of It depends on your position and job facts regarding actual or potential conflicts, even A: responsibilities with JCPenney and the if you are in doubt about whether a conflict exists. type of business that you are starting. For To make a disclosure, submit a disclosure form example, a business that offers similar through the Associate Kiosk. The determination services or merchandise as JCPenney of whether there is a conflict, or appearance of a offers could be considered a conflict of conflict, will be made by the Company, and not interest between your personal interest by the associate(s) involved. You must receive and JCPenney. Before you engage approval from the Ethics and Compliance Office in another endeavor, you should tell before you take any further action. For other your manager, make a full and prompt concerns, you may contact the JCPenney Ethics disclosure through the Associate Kiosk and and Compliance Office directly by emailing wait for approval. For further guidance on [email protected]. how to make a disclosure, click here. I would like to work part time on the Q: weekends at a local to make extra money for the holidays. Is this a conflict?

It depends. Before starting a second job A: you should tell your manager, make a full and prompt disclosure through the Associate Kiosk about the second job and wait for a response before starting the second job.

6 My brother is a potential supplier who Relatives Q: wants to do business with JCPenney. Is he allowed to perform services for JCPenney? The possibility of a conflict of interest is at its peak when a relative is involved. You should not use your It depends. Your brother may approach position at JCPenney to influence your relative’s A: JCPenney to offer his services as long as position at JCPenney; nor should you be in a you have no responsibility for procuring position to make or influence a decision relating to these services and you have no involvement another company in which both JCPenney and a in the selection process. His company will relative have an interest or could benefit. The same need to go through the established supplier goes for decisions involving organizations where selection process and meet JCPenney’s your relative has a business or personal relationship. criteria. You should tell your manager about No relative of a JCPenney associate in a leadership the situation and make a full and prompt position will be permitted to call on JCPenney as disclosure through the Associate Kiosk. a representative selling or seeking to sell goods or Finally, your brother should disclose your services unless the matter has been disclosed and relationship during the supplier selection approved in advance by the Ethics and Compliance process. For further guidance on how to Office. For more information, please review the make a disclosure, click here. Company’s Employment of Relatives Policy. May my sister apply for a job opening Q: in my unit? Interest in Competitors Yes. Your sister may apply as long as neither A: of you would have a reporting relationship You have a duty of loyalty to JCPenney, so you with each other, neither would have any should never have any direct or indirect interest Manager on Duty responsibilities, oversight in or involvement with any JCPenney competitor authority or business influence over the if it might interfere with, influence or appear to other (such as in Asset Protection or Human influence you in the performance of your Company Resources) and you do not influence the duties. This specifically includes management hiring or career decisions. If in doubt or you associates who would like to work for a competitor are concerned about a perceived conflict, while also working for JCPenney. it is your responsibility to disclose such relationships. For further reference, please Ownership of stock in a competitor will not be see the Employment of Relatives Policy. considered a conflict of interest if both of the following conditions exist: (a) the stock is publicly traded and (b) the amount owned by you does not exceed one tenth of 1% of the competitor’s outstanding shares.

7 A supplier I work with offered to make Relations with Suppliers Q: uniforms for my son’s soccer team at cost. Is that okay? Our Company selects suppliers on the basis of price, quality and performance. You must avoid No. This would be considered using personal, financial or other involvement with a A: a business relationship to further a supplier with whom you do, or are likely to do, personal interest; this is a conflict of business on behalf of JCPenney. Additionally, interest and prohibited. you should never — for your own or anyone else’s personal use, interest or financial gain — I am helping select a supplier for purchase products directly from suppliers doing Q: a new project. I have learned a lot business with JCPenney, or with whom JCPenney about the suppliers involved in the is negotiating to do business, unless the supplier bidding process and I am thinking has its own or service operations and then about purchasing 100 shares of stock only at prices available to the general public. in one of the companies that put in a JCPenney may negotiate special discounts on bid. Should I be concerned about any supplier merchandise or services available to all ethical issues? associates. Any other discounts that are not part of Your stock purchase would create a our benefits programs must receive prior written conflict of interest because owning approval from the Ethics and Compliance Office. A: stock in the potential supplier might You are prohibited from using your employment influence, or appear to influence, your status at JCPenney to request or influence any decision-making process. In general, JCPenney associate, supplier or potential supplier a conflict exists when an associate’s to provide you or anyone else with anything duties or position enable her to of value (including any preferential treatment influence JCPenney’s decision about or favorable pricing) for your or anyone else’s acquiring goods, services, supplies, personal use, interest or financial gain. Except for properties or facilities from an nominal, voluntary contributions to a charity as organization in which the associate has discussed below, you should never solicit suppliers an interest. In addition, if the supplier to engage in activities outside of their business is publicly traded, and you received relationship with JCPenney. material, nonpublic information about the supplier in connection with the JCPenney bidding process, you could be violating federal securities laws by Solicitation of Suppliers for going forward with the transaction. Non-Profit Organizations I have managed the relationship with a Q: sales representative of a JCPenney At JCPenney, we care about our communities, and supplier. During this time, we have many of our associates participate in activities on become friends and regularly meet behalf of non-profit organizations. While it may outside of work to catch up over dinner be permissible for you to solicit a supplier on an and attend other social and family occasional basis for a nominal contribution to events. We rarely discuss business a recognized charity in a fundraising event, you unless something out of the ordinary is should make it clear that any donation is voluntary going on. Do I need to notify anyone of and you should never give a supplier the impression this relationship? that a contribution is expected in order to maintain its relationship with JCPenney. In no event should Yes. The relationship could create a suppliers be asked to contribute money to a non- A: conflict of interest or the perception of profit in exchange for access to JCPenney business a conflict of interest. You should make or leadership. certain that you are in compliance with Gifts, Meals and Entertainment provisions of this Statement of Business Ethics. Further, you should tell your manager, make a full and prompt disclosure through the Associate Kiosk about the relationship and wait for approval. For further guidance on how to make a disclosure, click here. 8 I am attending a conference that is Gifts, Meals and Entertainment Q: sponsored by one of our suppliers but also charges a registration fee that will be paid This Gifts, Meals and Entertainment section applies by our Company. Do I need to get approval to U.S.-based associates who do not travel or work to attend under this policy? internationally. Associates in locations outside of the U.S. and U.S.-based associates who travel or work This policy does not require EVP internationally must follow the guidelines established A: approval if our Company is paying for by the International Gifts Policy. the registration and travel. However, you should follow the travel and expense Good business relationships are built through trust policy and any other department approval and integrity, not through the exchange of gifts and process. other favors. We should avoid any actions that might create a conflict of interest or the appearance of a I have a good friend who works for a conflict of interest. Except as expressly permitted Q: JCPenney supplier and we have lunch below, associates may not give, solicit, accept, or together on a regular basis. This is just receive gifts, meals or entertainment, and this applies lunch with a friend and not something the to anything given or received as the result of an Company needs to know about, right? actual or potential business relationship. It depends. Even over lunch, you are still Some exceptions: A: a representative of JCPenney and your friend represents her company, too. You • Nominal gifts: Modest gifts such as t-shirts, should never share confidential Company inexpensive pens, mugs, calendars, note pads, charging devices or other promotional gifts (typically information. In addition, you should not with a supplier logo) may be accepted, as long as the use your position at JCPenney or your value of the gift does not exceed $25. This applies to friend’s position with the supplier to gifts awarded through contests or raffles conducted influence business between the supplier by suppliers. and JCPenney. If business is discussed • Non-cash, perishable gifts: As long as you share during the lunch, then you should follow them with your department, you are allowed to the business meals section of this policy. accept gift items such as gift baskets, cookies, chocolates, or flowers. A supplier offered me and another JCPenney associate two tickets to our local • Business meals: . Q: sports team’s next game. The supplier — — Not at a JCPenney facility: It is preferable that cannot attend; my fellow associate and I associates pay for their own meals when dining with suppliers. However, as long as they are thought we would just go by ourselves. infrequent and not extravagent and there is Should we accept the tickets? the opportunity for reciprocity, meals outside a JCPenney facility that serve a business purpose are No. Because the supplier will not be with not considered gifts or entertainment, and may be A: you at the game, there can be no business accepted. It is critical that any business meal not purpose for this outing. If the supplier create a sense of obligation or result in favored attends, you should seek prior approval treatment of a supplier or business partner. When judging whether a meal is extravagent, consider the from the EVP for your department or unit. applicable individual per diem for the city where the meal occurs. A supplier invited me to a business trip with him and offered to pay for the trip —— At a JCPenney facility: If a supplier brings a meal Q: or food into a JCPenney facility, it must first be (airfare and hotel stay). May I accept the approved by a Senior Vice-President or Executive supplier’s offer? Vice-President. Not without the prior approval of your EVP. • Events such as receptions General/Industry events: If this is a business trip for a legitimate or dinners where multiple clients or potential clients A: are invited may be accepted. business purpose and the travel expenses are reasonable, then it may be permissible • Entertainment: It is preferable that associates pay under the Statement of Business Ethics. It for their own entertainment. However, as long as it is infrequent and not extravagant, you may accept is up to your EVP to decide whether it’s in an invitation from a supplier to a sporting, concert, JCPenney’s best interest for you to go on theater or similar event in which the supplier is also the trip at the supplier’s expense. attending and where business will be discussed. Before accepting, you must obtain prior written approval from the Executive Vice-President for your department or unit. 9 • Third-party training, conferences or business- At a business meeting, a supplier offered related travel: It is preferable that associates Q: me the latest computer tablet and said use Company funds for training, conferences or he really enjoyed doing business with business-related travel. However, some training or JCPenney. May I accept it? conferences funded and conducted by third parties may also be accepted if they serve a business No. You must politely decline it and explain purpose and with prior written approval from the Executive Vice-President for your department or A: to the supplier our policy that accepting unit. Similarly, supplier-paid travel for a business a computer tablet at a business meeting, meeting may be accepted with prior written without a legitimate business purpose for approval from the Executive Vice-President for its acceptance, is not allowed under our your department or unit. Statement of Business Ethics. • Approvals under this Section: If your unit does not have an Executive Vice-President or Senior Vice-President, approval may be granted by the Vice-President.

Not okay: • Cash, cash equivalents, or gift cards • Gifts of alcohol, such as bottles of wine or liquor, or tobacco • Tickets to events where the supplier is not present • Gifts that are more than $25 in value • Leisure travel (that is, travel that is not primarily for a business purpose) • Requesting or soliciting any gifts, meals, entertainment or travel

Gifts, meals, entertainment and travel should never influence your judgment or another’s judgment. If accepting any of the above — no matter what value — would influence your business judgment, you should not accept it.

If you receive an unsolicited gift that is not covered by the above guidance, advise your manager and forward the gift to Philanthropy, click here to donate to a Company preferred charity or donate to your favorite charity. Alternatively, your Executive Vice President or Senior Vice President may approve an alternate disposition of the gift that does not cause a conflict of interest, such as using the gift in a department-wide drawing or raffle. Advise the supplier that Company policy prohibits acceptance of such gifts and that the gift has been donated. If you are a store associate, give the gift to your General Manager to donate. Remember, you must follow all other Company policies, including the Travel and Expense Policy. Your unit or department may have additional requirements about reporting and receiving approval.

If you receive a gift that is allowed under this policy but you do not wish to keep it, click here to donate to a Company preferred charity or donate to your favorite charity.

For questions about donating goods, please contact Philanthropy.

10 Loans Former Associates You should never accept loans from any persons or JCPenney has had many talented people work for it entities having or seeking business with JCPenney, in the past. While we appreciate their contribution except recognized financial institutions in the and wish them success, we must avoid making any normal course of business, at the normal interest Company decisions that may be based upon our rates offered at the time of borrowing. In discussing personal relationships with those former associates. personal financing with banks, you should not state To help us follow this guideline, we must follow or imply that the bank’s response will in any way this simple rule: former JCPenney associates who affect its relationship with JCPenney. Our business leave JCPenney may not call on JCPenney as a relationships with financial institutions should never representative of a supplier selling or seeking to in any way be used to influence personal loans to sell goods or services until at least one year has you or anyone else. elapsed since the former associate left JCPenney.

11 I have a store front on eBay to earn extra Taking a Corporate Opportunity Q: money. Am I doing anything wrong? You should never take for yourself, nor divert to Possibly. You would not be allowed to anyone else, a business or financial opportunity A: take JCPenney business by purchasing that JCPenney would have an interest in pursuing. merchandise from JCPenney for the purpose of reselling these items on your eBay store front. You should tell your manager and We Operate Ethically make a full and prompt disclosure through Where We Do Business the Associate Kiosk about this. I overheard a fellow associate referring to Not only do we comply with JCPenney policy, Q: another associate using offensive language. but we also respect and follow the laws of the What should I do? lands in which we do business. We are residents and citizens of the communities and countries If you’re comfortable doing so in a in which we operate and absolutely must ensure A: professional manner, say something directly all applicable laws are followed. As we all know, to your fellow associate. You have a duty to violation of laws can result in corporate and report the associate’s offensive language personal criminal and financial liability and to your manager or Human Resources. You penalties, as well as damage to our can also contact JCPLine. Upholding our Company’s reputation. Statement of Business Ethics means sharing concerns, even though it may be easier to We also require our suppliers to comply with all look the other way. laws and our business ethics principles. For further I feel that I’m being discriminated against by information, see JCPenney’s Supplier Principles. Q: my manager. What do I do? All JCPenney associates should have a work We Provide Equal A: environment that’s free from discrimination, harassment and retaliation from anyone. Employment Opportunities If you feel you’re being discriminated against by your manager or anyone else, Everyone at JCPenney should and must be treated you should speak with your next level of with courtesy, dignity and respect. We do not leadership or to Human Resources. You compromise on these principles. Current associates can also contact JCPLine. and potential candidates must experience equal employment opportunities. This means that My manager wants me to submit an invoice employment decisions are made without regard to Q: for $20,000, but she only has approval race, color, religion, ethnicity, national origin, sex, authority up to half that amount. Can I sexual orientation, gender identity and expression, divide the invoice into two payments of marital status, family status, active military or $10,000 so that I won’t have to get approval veteran status, age, disability or other status from someone with greater authority? protected by law. No. You need to first obtain the appropriate We are also committed to creating an environment A: approval. If you are uncomfortable that is free from unlawful harassment for all our challenging your manager in a professional associates, partners and customers. No exceptions. manner, report the incident to your manager’s manager, Human Resources or the JCPLine.

Financial Integrity My manager told me to mark down items The integrity of JCPenney’s financial records Q: to zero, but leave them on the shelves and reports is essential. JCPenney associates, because it will “help out with inventory.” shareholders, potential investors, regulatory Can I do this? agencies, lending institutions and others depend No. This would result in JCPenney having on the accuracy of such information. JCPenney inaccurate records and could also affect strives to fully, accurately, timely and fairly report A: the store’s performance. If you’re being all financial transactions in its accounting records instructed to do this, contact your manager’s and published financial reports. manager, Human Resources or the JCPLine. 12 We must maintain books, records and accounts Lately our store has been very busy, and that, in reasonable detail, accurately and fairly Q: it’s been difficult to complete all the tasks reflect JCPenney’s business transactions. False, assigned to our area. At the morning inaccurate or misleading entries and inappropriate meeting, our managers told us that if we omissions are prohibited. You should not can’t finish all of our assigned tasks, we participate in or ask anyone else to participate in may have to stay after punching out and such activities. No JCPenney fund, asset or account finish working off the clock. Do we have may be established or acquired for any purpose to do this? unless that fund, asset or account is accurately reflected in JCPenney’s books and records. No. No hourly associate, including hourly A: supervisors, should ever be asked to work The Audit Committee of JCPenney’s Board of off the clock. Working off the clock is a Directors has established complaint procedures violation of JCPenney policy. Your time for the confidential and anonymous submission records must always accurately reflect the of information by associates and other persons hours you actually worked. Any requests to report questionable accounting, internal to work off the clock must be reported accounting controls or auditing matters. Reports to your manager’s manager, Human may be made through the JCPLine or by mail at: Resources or the JCPLine.

J. C. Penney Company, Inc. I am a Buyer and I called a supplier to P. O. Box 250335 Q: request an allowance of $2 million in Plano, 75025-0335 the current quarter due to higher than Attention: Senior Vice President – Audit expected markdowns. The supplier says they will give us the allowance but only if I place an order for twice as much product in the upcoming season because the supplier is in a cash bind. Our documentation supporting the allowance indicates it is for markdown support, but do I need to include a reference to the additional purchase provision?

Yes. Without including information about A: the additional purchase requirement, your documentation does not accurately describe the nature of the allowance, and therefore violates Company policy. Inaccurate or incomplete information on a deal like this may also cause the Company’s financial reporting to be false.

13 Securities Laws As JCPenney associates, we work on many projects, some of which are not disclosed to anyone outside of JCPenney. Trading in JCPenney securities when you have such information, or sharing JCPenney internal information with someone who buys or sells our stock, can lead to serious consequences, including civil and criminal liability and penalties, as well as termination I was planning on selling JCPenney stock, of your employment. Q: but I just found out about some information not available to the public. Can I still make As an associate, you should never engage in the trade? transactions in JCPenney or another company’s Probably not. If you buy or sell Company securities (including through the 401(k) Savings stock while aware of material non-public Plan) when you have material information not A: information, you will be considered to have available to the public. Likewise, you should never traded on the basis of that information give undisclosed “inside” information to others even though it was not a significant factor (including family members, current and former in your trading decision. Please review associates, suppliers and other business contacts) the JCPenney Insider Trading Policy for for their use in transactions in JCPenney’s or additional guidance. If you have additional another company’s securities. Within JCPenney, questions, contact the Legal Department. you should only discuss or disclose material non-public information when needed to conduct My wife told our neighbor that I was JCPenney business and when you have no reason Q: working late on the launch of a new brand to believe that the information will be misused or of clothing. A week later we announced improperly disclosed by the recipient. the brand launch and our Company’s stock price rose substantially. I learned later that In addition, you may not participate in the following my neighbor bought our Company stock activities, which are inconsistent with your duties before the announcement. I never had any to JCPenney: conversation with this neighbor directly. • Enter into options trading or short selling, Have I violated our Company policy? or other similar derivative transactions, in JCPenney securities; Possibly. By telling your wife, who then • Enter into hedging transactions, such as zero-cost A: told your neighbor, about the nature of collars (options) and forward sale contracts in which the assignment you were working on, you you continue to own the underlying JCPenney indirectly tipped your neighbor. JCPenney security without the full risks and rewards of takes a serious view of such violations. So ownership; or do the federal and state authorities. You • Purchase JCPenney shares on margin, hold should discuss the situation with the Legal JCPenney shares in a margin account or pledge Department promptly. JCPenney shares as collateral for a loan.

Q: What is considered material information? Information is considered material if it A: would be expected to impact a reasonable investor’s decision to buy or sell JCPenney stock. For example, material information would be a significant upward or downward revision of earnings forecasts, a significant restructuring change, a major management change or a significant acquisition or divestiture. Guidelines with respect to trading in JCPenney securities, as well as the securities of publicly traded companies with whom JCPenney has business relationships, are more fully set out in the JCPenney Insider Trading Policy. 14 I have been invited to attend the annual Antitrust Q: meeting of an industry “working group,” which includes representatives from Our Company believes in free and fair competition competing retailers. The purpose of the and obeys all antitrust laws, also known as meeting is to discuss best practices and competition laws. These laws protect consumers industry standards in our field. The event by promoting competition in areas such as pricing, organizers told me that there will be service, merchandise selection, quality and breakout sessions when participants will innovation. JCPenney does not act in ways that be able to discuss our companies’ current suppress competition, such as price fixing, allocation practices, such as the prices we charge of markets or allocation of suppliers. Price fixing suppliers. Are there special issues involved occurs when two or more competitors agree to set when attending an event like this? a price. Allocation of markets or suppliers occurs when competitors agree to split up suppliers, Absolutely. Although participation products or customers (for example, by geography), A: in “working groups” may be in the to avoid competing against each other in those Company’s interest, it can raise sensitive areas or markets. You must avoid agreements issues, so you should contact the with competitors or suppliers that would have any Legal Department before you participate. of these or other anticompetitive effects. When Some of the activities that you described participating in industry or benchmarking groups, would violate JCPenney policy and you should avoid sharing information or making could even be an antitrust violation. You agreements that would limit competition. Violations must not disclose JCPenney proprietary can lead to serious consequences for both information to other participants in the JCPenney and the individuals involved. group. Likewise, you must refuse to discuss with other members of the group any Company-specific pricing or promotional Bribery & Anti-Corruption information. In addition, you must not agree with any other members to work Prohibitions with, or to refuse to work with, suppliers or take punitive action against specific We do not tolerate bribery or corruption, regardless retailers or suppliers for any reason. If of where we are located or where we do business. issues such as these are raised, you should Never pay, promise or offer, directly or indirectly, contact the Legal Department. Sidebar money or anything of value to a government official conversations between attendees on these or political party for the purpose of influencing, sensitive issues should be avoided. retaining or directing an official act or decision in order to obtain or retain business or secure an A JCPenney buyer has a good friend improper advantage. Q: who works for a competing retailer. The buyer’s friend suggests that if she could Always comply fully with the anti-bribery and get JCPenney to charge more for their anti-corruption laws of the countries in which we do new summer collection, he would ensure business, including the Foreign Corrupt Practices that his company would charge the same Act (FCPA). No business or partnership is exempt amount for a similar line. Should the buyer from these restrictions. There are limited legal agree to this strategy? exceptions to these principles that require prior approval from the Legal Department. No. If the buyer were to enter this type of A: agreement, she may be guilty of what is known as “price fixing.” This is a violation of competition laws and may carry severe penalties for both the buyer and JCPenney.

15

Bribery of Public Officials Q: Who is considered a government official? No JCPenney assets or any other funds may be A government official is any official or used to bribe or influence any decision by an A: employee of a government or public employee of any government department or international organization (including agency, government-owned entity, international departments or agencies of those organization, political party or candidate for governments or organizations) or any political office. The FCPA and laws of other person acting in an official capacity. Also countries strictly prohibit giving, promising or included are employees of a state-run or offering money or anything of value, directly or state-owned business, such as a public indirectly, to such persons in order to obtain or utility. retain business or to gain any improper business advantage. Not all bribery takes the form of cash I was told I have to pay extra to a customs payments. It can take the form of gifts, travel, Q: official to clear our products through entertainment, employment, sporting events, customs. Can I do this? merchandise samples, anything of value or benefit No. Laws of most countries prohibit such or any unfair advantage. While token hospitality payments under any circumstance and gifts or entertainment may be appropriate A: the Company prohibits making such in a particular situation, extravagant gifts or payments in any country. This is a very entertainment of government officials is never complicated area and the penalties for appropriate. Cash is never an acceptable gift and violating the laws are severe. There are giving or receiving cash may be viewed as a bribe limited exceptions to this prohibition or kickback and is against JCPenney policy. that require approval in advance from You may not give, promise, offer or authorize, the Legal Department before making directly or indirectly, any payments to government any payment to a customs or other officials of any country. Even relatively nominal government official, and proper record of gifts, services to and/or improper entertainment the payment must be maintained. of government personnel or their family members are prohibited because they may be viewed as attempts to influence government decisions in matters affecting JCPenney. This prohibition applies to any payments or thing of value received through consultants, suppliers or other third parties on JCPenney’s behalf. 16 We use an agent to facilitate relations with Commercial Bribery Q: local government officials. Recently he asked us to increase his commission, and I You are strictly prohibited from paying a bribe suspect he wishes to pass this money on to or giving anything of value or benefit or giving the local officials. What should I do? any unfair advantage intended to influence the judgment or business conduct of a person in a If you suspect that the agent is making position of authority. Similarly, you may never A: illegal payments on JCPenney’s behalf, accept or solicit bribes, kickbacks, payoffs or JCPenney is under an obligation to other types of payments from any organization investigate whether this is the case or individual seeking to do business with, doing and to halt any such payments. You business with or competing with JCPenney. should report your suspicions to your manager and the Legal Department or [email protected] immediately. Never turn a Political Activities blind eye to a possible violation. You should feel free to become involved in I’ve arrived at the airport in a foreign political affairs and the political process if you are Q: country and have been denied entry interested, but please do not bring your activities because my passport has been found to work. Such activities must be restricted to deficient. May I make a small payment, your personal time, resources and facilities. You equivalent to US $5.00, to the immigration may choose to make a political contribution or officer to be allowed into the country? participate in the political process or choose to In most cases, no. Except in very limited avoid doing so. These choices will not impact situations you may not make a payment your employment. A: of cash, no matter how small, or provide If you wish to hold public office, whether elective anything else of value to a government or appointed, the potential for conflict of interest, worker in order to get around your or the appearance of conflict, must be taken deficient passport status. Before traveling into account. Therefore, you should consult the overseas, make sure all documentation is Government Relations Policies and must disclose complete. If you are involved in a situation the intent to seek public office to your manager and you are reasonably fearful for your and through the Associate Kiosk. You must receive personal safety, do what you have to do approval before initiating any action. to protect yourself. When you feel safe, you should immediately notify your Corporate payments of anything of value, including manager and the cash, merchandise or services, in connection with Legal Department political activities are, generally, either illegal or of the situation. strictly regulated by law. JCPenney’s contacts with, and donations to, federal, state and local legislators and executive branch officials are also regulated by law. Failure to comply with these regulations could result in fines or criminal penalties. All proposed contacts, payments, donations or services in any of these areas must be reviewed in advance and approved in writing by JCPenney’s Government Relations Department. For more information about political involvement, visit the Government Relations/Penney PAC website, or email [email protected].

17 Media Relations

You may not respond on behalf of JCPenney to I’m concerned that a piece of JCPenney inquiries (written or verbal) from media (print, Q: merchandise may include components that broadcast or online), news organizations, trade are listed as hazardous in California. The publications or any other source without prior supplier says not to worry about it. What approval from Media Relations. If you talk directly should I do? to reporters on JCPenney’s behalf without going through Media Relations, you run the risk You should consult the Legal Department of providing incorrect information, revealing A: to determine whether the item complies proprietary strategies or damaging our Company’s with relevant laws including California reputation. Instead, direct all media inquiries to Proposition 65, which requires providing Media Relations at 972-431-3400. notices or labeling of items in some circumstances and may bar us from selling items that contain a prescribed amount Communications of certain chemicals that are considered hazardous under California state law. Being fair and honest in everything we do means ensuring that any message we release to our associates, our customers and the public is My friend is interested in starting a small accurate and truthful. Our Company endeavors Q: arts and crafts boutique online. I want to to comply with the laws in the areas of product share with her some of our .com strategy information, pricing, product availability, credit documents to use as a template for her terms, warranty statements and telephone and business plan. Can I share this information Internet order procedures, among others. with my friend?

Our shareholders, customers, suppliers and No. Sharing JCPenney’s .com strategy, communities all need to know that they can trust A: or documents which are confidential and us to do what is honest and right. You should proprietary, with your friend is a violation not intentionally manipulate or misrepresent of the Statement of Business Ethics. information communicated to other associates, our My fellow associate asked me to share shareholders, customers or suppliers or the public. Q: software that we use in our department. I have the software but I also know where it can be downloaded for free. Should I help Protection of Company Property him out?

Our Company spends considerable resources to Never copy any technology without develop and maintain assets used for its business. A: first receiving proper approval, even for We each have a responsibility to comply with all business use. Copying the software may policies and procedures that protect the value of violate our license agreement with the these assets and avoid situations that may harm provider and might also be a violation JCPenney’s reputation or create financial liability. of federal copyright laws. All requests Anything developed for JCPenney is owned by for software should follow JCPenney’s JCPenney. JCPenney assets are acquired, used and approved Software Hardware Request disposed of for the benefit of JCPenney and its (SHR) process or contact your IT shareholders and never for the personal benefit of representative to open a SHR on your associates. This includes tangible assets such as behalf. Additionally, per JCPenney’s cash, inventory, equipment, supplies, displays and Information Security Policy, associates samples and intangible assets such as intellectual are prohibited from downloading or property (trademarks, copyrights, trade secrets installing software on JCPenney Electronic and patents), strategic plans and processes and the Resources unless authorized by JCPenney data and information to which you have access as a and through an authorized distribution result of your work responsibilities. method (SHR). This helps manage licenses and protects JCPenney Electronic Resources from malicious code (e.g., viruses, Trojans, spyware).

18 Any act of theft, fraud, embezzlement or I am a designer and would like to use misappropriation of JCPenney property is strictly Q: some of the art I have created for my prohibited and will not be tolerated. JCPenney professional portfolio. Is this okay? funds or assets should never be used for unlawful purposes. In addition, you should never take Maybe. Remember that all inventions, or make available to others any JCPenney A: designs, patterns or innovations created property for reasons that do not support while working at JCPenney belong to JCPenney’s business. JCPenney. In some cases, it may be okay to include designs created while working for JCPenney in your professional portfolio, but only if you first get the approval of Our Intellectual Property your manager, and only if the design is an JCPenney values and protects its intellectual older design, and never a work in progress. property assets, including its trademarks (brands, I developed a new product for JCPenney. slogans and logos), copyrights (creative designs, Q: I would like to sell a new product, based patterns, software, audio and video recordings, on the same designs and my work at photos and images), trade secrets (non-public JCPenney, to local businesses. Can I information that provides a competitive or do this? economic advantage) and other innovations. Inventions, designs, patterns or innovations No. Any creation or innovation developed conceived or devised by you, other associates A: by you while you were working for or third parties working on behalf of JCPenney JCPenney belongs to the Company, if it’s are a major point of pride for our business. These based on work you did for the Company, creations drive the business and must therefore be even if the design is not identical. In protected. An asset belongs to JCPenney if it: (a) addition, the Statement of Business Ethics arises out of or is suggested by work performed prohibits you from competing with the by you, other associates or third parties working company or pursuing an opportunity that on behalf of JCPenney, (b) results from the use of could be pursued by the Company. Company time, facilities, equipment or supplies or (c) arises out of or is suggested by the use of I received a call from someone who says JCPenney resources, trade secrets or confidential Q: she is a JCPenney VP of Human Resources information. When an invention, design, pattern or and asked that I send her a list of the other innovation or intellectual property is deemed associates in my group, including home an asset of JCPenney, you must assign it and all addresses, phone numbers and Employee related rights to JCPenney. ID numbers. What should do? Use caution. Social engineering scams - A: i.e., contacting others and pretending to JCPenney’s Confidential Information be someone they are not - can be one way that individuals obtain private personal You may not disclose to others or use for your information about others. Never give out benefit, or for the benefit of another, any JCPenney or confirm any personal information about confidential information without appropriate pre- JCPenney associates over the phone, even authorization. JCPenney confidential information if the individual claims to be a JCPenney includes, without limitation, its trade secrets, associate. plans and strategies regarding suppliers, pricing, marketing, customers, short-term and long-term plans, acquisitions and divestitures, advertising, information systems, sales objectives and performance, as well as any other proprietary or non-public information, the disclosure of which may provide a competitive or economic advantage to others or disadvantage to JCPenney. Even within JCPenney, confidential information should only be shared on a need-to-know basis.

19 Your obligation to preserve JCPenney confidential information continues even after your employment ends. If you take JCPenney confidential information with you when you leave JCPenney, or if you access or disclose JCPenney confidential information without authorization, you may be subject to criminal and/or civil liability.

Nothing in this or any section is intended, or will be applied, to prohibit you from exercising your rights protected under federal labor law, including your right to discuss with other associates or third parties your wages, hours or other terms and conditions of employment. Other Companies’ Confidential Information As an associate, you must also protect other companies’ confidential information. You should never disclose or use the confidential information of any of your previous employers or of any other company in conducting business on behalf of JCPenney. Further, you must protect confidential information of companies conducting or hoping to conduct business with JCPenney. When I joined JCPenney, I brought several Q: documents with me from my previous Information Security employer that will help me do what I was hired to do. Can I use them at JCPenney? Our Company takes information security seriously. JCPenney’s electronic resources, including the If the documents contain confidential or Internet, are to be used for conducting legitimate A: proprietary information, you cannot use Company business. Anyone granted access to the information or share it with others JCPenney information or systems must have a at JCPenney. JCPenney expects all legitimate business need for that access. Incidental associates not to rely on the confidential personal use is permissible so long as it: (a) information of others. Violating this rule does not consume more than a nominal amount may be unlawful and can subject you and of resources, (b) does not disclose JCPenney the Company to liability. If you are unsure, proprietary or trade secret information, (c) does talk to a member of our Legal Department not place JCPenney networks and information at before using or sharing information. risk and (d) does not unduly interfere with business I’m going on vacation and I want my fellow activity. JCPenney maintains ownership rights in associate to be able to respond to e-mail all information contained in JCPenney electronic Q: for me. Can I leave her my password, and resources and reserves the right to access – at any then re-set it as soon as I return? time and without your consent – any information contained in its electronic resources. You have no No. You should not share your password expectation of privacy when using any JCPenney with anyone. system or electronic device. A: What should I do with documents that Every associate is responsible for complying Q: contain confidential or private information, with JCPenney’s Information Security Policy and but are no longer needed? immediately reporting suspected security violations or potential security weaknesses to their manager, Do not throw such documents away in the Information Technology Service Desk (ITSD) A: regular trash or recycling dumpsters or JCPLine. This includes reporting loss of any because this could compromise Company device (whether personal or company owned) that and customer confidential information. contains JCPenney information. Always make certain that such documents are shredded or disposed of using 20 locked bins in accordance with our Records Retention Policy. In addition, managers are also expected to ensure I am an associate, and I have access to that all associates they supervise and suppliers Q: customer information. What guidelines they oversee are aware of these policies and should I follow to keep it protected? procedures and to promote compliance with them. Do not entrust personal data or confidential Associates who use customer information to suppliers without first securing an A: information must follow the appropriate contract and without first ensuring Customer File Management Manual that they have appropriate technical, physical and and our Privacy Policy for policies administrative measures to prevent unauthorized and procedures related to the use of access or use. information about customers and the Information Security Policy for guidance about confidentiality of customer Protection of Customer information. Information I moved some Company files on to a flash Q: drive, but I’ve misplaced it. The files may JCPenney values the trust of our customers. contain customer information. Do I need to We recognize and respect the privacy of our do anything? customers’ personal information. Therefore, Yes. Personal information should not every associate is responsible for knowing what be stored on flash or thumb drives customer personally identifiable information A: as they are easily lost or stolen. You (PII) is and for treating information about our need to immediately report lost customers with extreme care. Customer PII is or stolen personally identifiable any information about a person that can be information to your manager and call used or combined to distinguish their identity the Information Technology Service by name, location or electronic and/or biometric Desk (ITSD) at 1-800-214-4822. For identifier. The definition of PII can cover specific additional information, refer to the data elements or combinations of information, Information Security Policy. such as: name; date of birth; social security number; addresses (physical and email); phone Our store received a call and the caller number; government issued ID number; biometric Q: identified himself as being from Asset information (e.g., photograph, signature or Protection. The caller said that a credit fingerprints); account numbers (credit/debit cards card had been used fraudulently in our or bank accounts); precise geolocation data; and store earlier in the day and the caller persistent data, such as device IDs, IP addresses or needed the account numbers of other JCPenney’s own Customer ID and Virtual ID. bankcard transactions rung at our store. What should I do? Every associate is responsible for complying with JCPenney’s Data Privacy Policy. Your Never give out credit card numbers over responsibility for protecting our customers’ A: the phone. Immediately report the call information includes taking appropriate steps to your manager and the Information to prevent the unauthorized collection, use, or Technology Service Desk (ITSD) at disclosure of their PII. You should only use or 1-800-214-4822. Giving out credit card disclose customer information to others, whether information would place customers’ fellow associates or third parties, as needed for account numbers at risk for fraudulent authorized JCPenney business purposes, such charges and disclosing a customer’s as when sharing with third parties who have credit card number to an unauthorized appropriate contracts and in accordance with person would violate the Company’s applicable laws, regulations and JCPenney policies. Information Security Policy. If someone calls asking for information, ask for their You are also responsible for the appropriate number and tell them you or someone else disposal of all forms of customer information, will call them back. including PII. If you have questions about your responsibilities or the proper handling of customer PII, please contact the JCPenney Privacy Office.

21 Associate Privacy and Personal Activities Under our Data Privacy Policy, JCPenney and its associates also have a duty to protect and handle with care, the private personally identifiable information of all associates. We must prevent the unauthorized access to, use of and disclosure of this information. This duty also includes the appropriate disposal of all forms of private personal information. Never disclose or use the private personal information of another associate without first obtaining that associate’s consent.

Nothing in this or any section is intended, or will be applied, to prohibit you from exercising your rights protected under federal labor law and applicable state law, including your right to discuss with other associates or third parties your wages, hours or other terms and conditions of employment. Social Media

JCPenney recognizes that technology has led to an Can I ask another associate or job increasing use of social media by our associates. Q: applicant for their social media account While we understand that social media can be a fun information? and convenient way to share your life and opinions with family, friends and co-workers around the Do not require, request or suggest that world, the use of social media also presents certain A: any associate or job applicant: (a) provide risks and carries with it certain responsibilities. you with their user name or password to their personal social media accounts; Before you use social media, consider the effect (b) log onto or use their personal social your online activity may have. Any online activity media accounts in your presence or on that might negatively affect your job performance, JCPenney’s behalf; or (c) change the the performance of other associates, JCPenney’s privacy settings on their personal social relationships with customers, suppliers or others media accounts. For more guidance who work on behalf of JCPenney or JCPenney’s regarding use of social media, see legitimate business interests may be considered a JCPenney’s Social Media Policy. violation of JCPenney’s policies. I have access to information about Use good judgment when deciding what to Q: JCPenney’s sales results. I occasionally post online. Do not pressure or harass anyone to visit an Internet message board devoted “friend,” connect with or otherwise communicate to issues affecting the retail industry. Can with you through social media. I post my opinions, including a prediction that JCPenney will beat earnings estimates Nothing in this or any section is intended, or will be while one of our competitors will fall applied, to prohibit you from exercising your rights short? Would it make a difference if I post protected under federal labor law and applicable anonymously? state law, including your right to discuss with other associates or third parties your wages, hours or You should not post this information at all other terms and conditions of employment. A: — anonymously or otherwise. By disclosing non-public information, your post would For more guidance regarding use of social media, violate Company policy on safeguarding see JCPenney’s Social Media Policy. Company information and you could be liable under securities laws relating to 22 insider trading. I am frustrated with a co-worker and so I Product Safety Q: posted on Facebook that I wanted to hurt her. Can this affect my job? JCPenney does not compromise on product safety. JCPenney is committed to safety standards set by Yes. Any harassment or threats of harm or law and follows strict safety and quality standards A: violence against co-workers, whether or of its own. not made in the workplace, are a violation of Company policy and may result in disciplinary action up to and including Health and Safety termination. Every company has health and safety regulations Several customers have contacted the and JCPenney is no different in that respect. The Q: Company claiming that the zipper pull on a regulations exist to protect you and your fellow child’s private brand sweater came off the associates. We have a shared responsibility to top of the garment. Some even reported follow all safety rules and practices. You must that their children almost choked on the cooperate with officials who enforce those rules pull. What should I do? and practices to protect yourself and other All claims about potential safety concerns associates. This includes your attendance at regarding product sold by JCPenney required safety training and requires you to A: should be reported immediately to the immediately report all injuries and unsafe practices JCPenney Product Safety Director and or conditions to leadership or to JCPLine. Our goal the buyer of the product. In coordination is to provide all associates with a clean, safe and with the Legal Department, the Product healthy work environment. Safety Director will initiate and oversee an investigation regarding the safety compliance of the product.

23 My manager suggested using an unsafe The Environment Q: practice to increase productivity. I know our productivity goals are important, but I A number of environmental laws, standards, don’t feel safe. What should I do? requirements and policies apply to our business operations, practices and products and we Report your concern immediately to your expect our associates, suppliers and others A: manager’s manager, Asset Protection, with whom we conduct business to comply Human Resources or the JCPLine. No with them. JCPenney’s promise of stewardship productivity goal, cost or time saving to the environment, the communities in which measure or competitive advantage is we do business, our customers, associates and worth an injury. shareholders commit us to: • Understand the social and environmental impacts My unit just swapped out several burned of our operations and implement strategies to Q: out light bulbs and ballasts. As the General eliminate and/or minimize significant threats to the Manager, if I ask an associate to take care environment or human health and safety; of the used bulbs, do I have to make sure • Comply with and maintain awareness of applicable he also knows how to dispose of them environmental, health and safety regulations; properly? • Collaborate with suppliers to develop Yes. Our Company policy is to properly environmentally responsible and safe products and dispose of all lamps (light bulbs) and services; and A: ballasts, which can contain toxic materials • Engage with associates, customers, suppliers, like lead and mercury. Certain types interest groups and government agencies to foster of lamps and bulbs are classified as continual improvement. Hazardous Materials under federal law and we must dispose of these bulbs in For more details on environmental guidance, a legally-compliant manner. Moreover, consult the Environmental Policy/Matters of every associate is expected to conduct the Principle: Environmental Responsibility. Company’s business in an environmentally responsible manner and not violate any environmental laws or regulations or Company policy. Unit Managers are responsible for making themselves aware of and ensuring compliance with these requirements. For further reference, please refer to Environmental, Health & Safety.

Where do I throw away used aerosols, Q: returned perfumes or salon items as well as cleaning supplies?

Our Company policy is to properly A: manage all waste. These items should be disposed of by placing them in the Hazardous Waste receptacles located in your unit’s Waste Accumulation Area. For more information or to learn about proper waste management for other kinds of waste, please refer to Environmental, Health & Safety and/or Supply Chain Safety.

24 In Closing This Statement is an important part of your relationship with JCPenney. It is an overview of all associates’ responsibilities and introduces certain important JCPenney policies and guiding principles. But the Statement is not a substitute for knowing all JCPenney policies that may apply to your employment and it is not intended to create an express or implied contract of employment. Your employment with JCPenney is on an at-will basis — where permitted by law. This means that you are free to resign at any time for any or no reason. We take our commitment to JCPenney’s ethical principles very seriously and so should you. Violations of this Statement may result in disciplinary action, up to and including termination.

At JCPenney, our intent is always to comply with federal, state and local laws, including without limitation the National Labor Relations Act. We do not enforce or apply our Statement in a way that violates the law. Nothing in this Statement or the policies it incorporates, is intended, or will be applied, to prohibit you from exercising your rights protected by federal labor law, including concerted discussion of wages, hours or other terms and conditions of employment.

25 Amendments and Exceptions Resources From time to time, JCPenney may amend or Use this Statement as your first source for modify this Statement to better meet the needs information about ethics and standards of of our business, address changes in the law or for conduct. For the most current versions, refer to the other reasons. electronic documents online. If you don’t find the answer you need, contact the appropriate resource Limited exceptions to the Statement for Director- listed below: level associates and JCPenney Officers may be granted by JCPenney’s Legal Compliance and Business Ethics Committee. All exceptions must be approved in advance.

Resource Link Contact Info Internal Communications [email protected]

Customer File Management Manual Customer File Management Manual

Environmental, Health & Safety Environmental, Health & Safety

Equal Employment Opportunity (EEO) EEO Policy

Ethics & Compliance Ethics [email protected]

Foreign Corrupt Practices Act (FCPA) FCPA

Government Relations/Penney PAC Government Relations/Penney PAC 972-431-1763

HR Policies and Procedures HR Policies and Procedures

Information Security Policy Information Security Policy

Information Technology Service Desk (ITSD) 1-800-214-4822

International Office Compliance [email protected]

Investor Relations Investor Relations 972-431-5500

JCPLine JCPLine 1-800-527-0063

Legal Directory by Topic Legal Directory by Topic

Media Relations Media Relations 972-431-3400 or [email protected]

Philanthropy Philanthropy [email protected]

Privacy Privacy [email protected]

Product Safety Director 972-431-8257

Records Retention Records Retention [email protected]

Store Operations Procedures Store Operations Procedures

Supplier Principles Supplier Principles

Supply Chain Safety Supply Chain Safety

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